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Running in to some issues and hoping someone might have had some luck...
I have an unlocked and rooted AT&T Note 2. Attempted to flash the T-Mobile (Stock) ROM/Modem/Kernel on the device using Clockwork. Cleared the cache and dalvik cache prior to and after flashing the ROM. After restarting the device (and prior to adding a Google account or ANYTHING) I am having the following issues:
1. T-Mobile SIM card is not being detected. When I go into settings to see the "status" the device is not displaying anything, when I go into mobile networks, it tells me to insert a SIM.
2. The device is randomly rebooting.
Any recommendations?
Never flash a modem for another device. Even though the 317 and 889 are basically the same there is enough voodoo involved that there can be problems if done wrong.
Try to search the at&t threads for this. I know they have covered it over there. They also have advice on setting up the 317 for use on Tmobile.
Hastily spouted for your befuddlement
Hello fellow xda members. Well after searching for a solution for my for nearly a week now i figure i should post the question to see if i can get an answer. I did search around before hand and tried many solutions but to no avail.
Background, I have a sgh-t999 that's apparently unlocked since I've been using a fido sim card in it for several months now. when ever I'm running cm 10.1, I have full network access, texts, mms, 3g data, etc.Note: d2mtr is flashed to my phone and my model number gets changed to sch-r530, baseband: t999vvllh2.
After flashing to cm 10.2 RC1. d2mtr. I get stuck on the metroPcs network with out any way to manually switch network operators because the option in mobile networks is greyed out. Everything seems to work fine in terms of calls but besides being able to receive texts messages i can't send them. The signal bar seems to be empty or greyed out yet it still picks up 3g data. I've vigorously checked my apn settings to no avail. deleted the voice+ apk since I'm not in the US being in Canada and i'm all out of options right now. If i restore back to my previous backup ,everything works fine and i did check to see if I loose my imei number after flash.
I previously tried flashing d2tmo to my device but to no avail, assert errors. It would greatly be appreciated to get a response and thank you in advance for any help.
Edit: It's a sgh-t999v as printed behind the battery. I followed this guide http://forum.xda-developers.com/showthread.php?t=1775616 hence the reason why I'm coming from ICS. Looks like I'll have to reflash using ODIN which i was trying to avoid out of fear of bricking but it seems like my only option now.
kyuubie said:
Hello fellow xda members. Well after searching for a solution for my for nearly a week now i figure i should post the question to see if i can get an answer. I did search around before hand and tried many solutions but to no avail.
Background, I have a sgh-t999 that's apparently unlocked since I've been using a fido sim card in it for several months now. when ever I'm running cm 10.1, I have full network access, texts, mms, 3g data, etc.Note: d2mtr is flashed to my phone and my model number gets changed to sch-r530, baseband: t999vvllh2.
After flashing to cm 10.2 RC1. d2mtr. I get stuck on the metroPcs network with out any way to manually switch network operators because the option in mobile networks is greyed out. Everything seems to work fine in terms of calls but besides being able to receive texts messages i can't send them. The signal bar seems to be empty or greyed out yet it still picks up 3g data. I've vigorously checked my apn settings to no avail. deleted the voice+ apk since I'm not in the US being in Canada and i'm all out of options right now. If i restore back to my previous backup ,everything works fine and i did check to see if I loose my imei number after flash.
I previously tried flashing d2tmo to my device but to no avail, assert errors. It would greatly be appreciated to get a response and thank you in advance for any help.
Click to expand...
Click to collapse
Might not be the right ROM for your phone. Or it could be buggy. I've messed around with a few and finally found a great one that seems to be working well for me. I have the d2ltetmo. I'm running Liquid Smooth ROM with 4.2.2 and TWRP 2500 recovery. The ROM roots your phone as well. Any questions feel free to ask. Hope I can help!:cyclops:
I wouldn't flash D2MTR Rom to D2TMO. Too many differing things. There's a CM for D2TMO too.
Are you sure that's a t999? The baseband looks like the one for the t999v.. And it also looks like you might be on ICS firmware.. What I suggest you do is check the model number of your phone to be sure what model you have, after that update to 4.1.1 or 4.1.2 via Odin but make sure its the firmware for your model. After this flash your custom recovery, and then try flashing cm10.1 for d2tmo.. If your device bootloops after you Odin, enter recovery and do a factory reset.
Edit: check the model number by removing the battery and it will say at the back of the phone.. And the firmwares to flash in odin are in the development thread
Sent from my SGH-T999 using Tapatalk
serio22 said:
Are you sure that's a t999? The baseband looks like the one for the t999v.. And it also looks like you might be on ICS firmware.. What I suggest you do is check the model number of your phone to be sure what model you have, after that update to 4.1.1 or 4.1.2 via Odin but make sure its the firmware for your model. After this flash your custom recovery, and then try flashing cm10.1 for d2tmo.. If your device bootloops after you Odin, enter recovery and do a factory reset.
Edit: check the model number by removing the battery and it will say at the back of the phone.. And the firmwares to flash in odin are in the development thread
Sent from my SGH-T999 using Tapatalk
Click to expand...
Click to collapse
Well after a long process of flashing stock jb then finding a proper method of flashing cwm since i had difficulties with fastboot and went with the dd if-of method using the terminal emulator. I am finally on a stable cm 10.2 rom, d2tmo, where everything seems to be working and intact. Thanks for the advice now i have the long process of restoring my apps and data and what not with titanium backup.
I've gotten my phone into a state where I see signal bars, I can make calls and send texts, but no LTE or H+ is displayed and if I try do anything involving the internet it says there's no network connection. Wifi works just fine.
Here's how I got into the predicament. I should have learned my lesson from last time I flashed a Verizon ROM, but I didn't, and I flashed SkyNote RC9Z-3.9.1. Data works just fine in THAT ROM, but any subsequent ROM flashed after that... the network data is completely HOSED. I've tried enabling and disabling network data in settings. I've tried flashing the Devil kernel. I've tried restoring several different ROMS from nandroid backups. All restore fine and all have completely non-working network data. Last time I ran into this I had to flash the stock image in Odin to fiz the issue. This time however, that didn't work. The images flashed successfully, but upon reboot all I got was a a welcome screen bootloop of the samsung swirly logo and the T-Mobile logo.
I'm guessing this has something to do with the 4.3 bootloader? I'm downloading T889UVUCMK7_T889TMBCMK7_TMB.zip from SamMobile site and boy is it taking FOREVER! 7 hours left on the download. My thinking thoug is that If I unzip this new 4.3 firmware and flash it with Odin (or Kies if I absolutle have to) my device will start behaving again, and Network data will work, and I can go about ROM flashing and hopping again (though I'm gonna stay away from those Verizon ROMs let met tell you!).
Does anyone else have any other suggestions on what I can do to get my data back or to patch my bootloader to the 4.3 version? I was looking at this thread and wondering if it's safe to follow this procedure for patching once I have installed the 4.3 stock image:
http://forum.xda-developers.com/showthread.php?t=2500823
Any help is appreciated.
ddi you check your APN settings?
Probably your apn like iamsixnine said
Sent from my GT-I9305 using Tapatalk
I've tried flashing different roms, modems, changing APN and mobile network settings, etc. Can't seem to get it to work. Everything else works just fine on 4.2.2, including cell and mms. Just no data.
Flashed (UPDATED):
cm-11-20140319-NIGHTLY-d2lte (4.4.2)
I747UCUEMJB bootloader
I747UCUEMJB modem
Other Info:
Kernel: 3.4.83-cyanogenmod-ge6f22a5 [email protected] #1
Provider: PTEL (PlatinumTel, a T-Mobile MVNO)
Mobile network type: HSDPA
geesedude said:
I've tried flashing different roms, modems, changing APN and mobile network settings, etc. Can't seem to get it to work. Everything else works just fine on 4.2.2, including cell and mms. Just no data.
Flashed:
cm-11-20140210-SNAPSHOT-M3-d2att.zip
boot_CWM_I747UCDMG2
d2att_I747UCUEMJB_modem
Click to expand...
Click to collapse
I recently had CyanogenMod 11 installed on my phone and I noticed phone calls, messages, and WiFi worked but when I turned my Mobile Data on, It did not work even though it showed it was on. If your issue has not been resolved, I suggest you check this out - http://forum.xda-developers.com/showthread.php?t=2540998.
who is the wireless provider?
mr_legolas said:
who is the wireless provider?
Click to expand...
Click to collapse
It's PlatinumTel (PTEL), which is a t-mobile mvno. I should note that i have the bootloader and the modem matched, have tried factory resets, and even downgraded to previous version (before updating bootloader to latest so i don't brick). Ptel tells me i need to update my APN, which basically was their standard msg... no help there. Thanks.
internethuman said:
I recently had CyanogenMod 11 installed on my phone and I noticed phone calls, messages, and WiFi worked but when I turned my Mobile Data on, It did not work even though it showed it was on. If your issue has not been resolved, I suggest you check this out - http://forum.xda-developers.com/showthread.php?t=2540998.
Click to expand...
Click to collapse
Hi, so... there are bunch of links and downloads on that page... i do have the latest bootloader and modem... can you tell me what you think i should [try to] update to make the mobile data work? BTW, at least on my phone, the mobile data icon doesn't even show. Not even 3G or whatever... thanks for your help.
RESOLVED!
Ugh. So after countless flashes, resets and wipes, turns out that PTEL needed to do a Data RESET on their end. So much misery for such a simple solution that they could have given me. If you're a PlatinumTel user, and this may apply to many other providers, please try telling them to reset their data service for you before trying anything else. Hopefully you won't go through the misery and time wasted that i have gone through.:cyclops:
geesedude said:
Ugh. So after countless flashes, resets and wipes, turns out that PTEL needed to do a Data RESET on their end. So much misery for such a simple solution that they could have given me. If you're a PlatinumTel user, and this may apply to many other providers, please try telling them to reset their data service for you before trying anything else. Hopefully you won't go through the misery and time wasted that i have gone through.:cyclops:
Click to expand...
Click to collapse
good for ya!
geesedude said:
Hi, so... there are bunch of links and downloads on that page... i do have the latest bootloader and modem... can you tell me what you think i should [try to] update to make the mobile data work? BTW, at least on my phone, the mobile data icon doesn't even show. Not even 3G or whatever... thanks for your help.
Click to expand...
Click to collapse
All of them are stock but I personally chose upndwn4par - Full - Features : Odexed, Rooted, Knox Removed because I really didn't know what the other ones did. (PLEASE NOTE : Neither the developer or I are responsible if you brick, or mess up your phone! This also deletes everything on your phone so do backup if you want to save your important files.) When it finished downloading, I put the file on my phone's internal storage (SD card works too) then went into recovery mode using TWRP and installed the rom onto my phone, then while I was still on TWRP, I deleted the cache and data, it then reboot and then I had to set up my phone as if I had just bought it.
PTEL fix for no data connection, broken, not working
geesedude said:
Ugh. So after countless flashes, resets and wipes, turns out that PTEL needed to do a Data RESET on their end. So much misery for such a simple solution that they could have given me. If you're a PlatinumTel user, and this may apply to many other providers, please try telling them to reset their data service for you before trying anything else. Hopefully you won't go through the misery and time wasted that i have gone through.:cyclops:
Click to expand...
Click to collapse
THIS NEEDS TO BE PROCLAIMED!
PTEL locked us out of voice once before, which also required a reset. That was also with a phone change so maybe a security measure? Never thought about it happening with data.
So many hours wasted.
On calling, the PTEL CSR first reset the data, then helped with a new APN. Note that even with the correct settings in an existing APN and the data connection freshly reset, the phone (SGN3) refused to connect, even after a reset. Added APNs had to be deleted, then a new one created, which then connected immediately. (Pissed and happy at once.)
Thanks, @geesedude, for this info; wished I'd found it sooner. (Have to stop assuming that if it doesn't work, must be something I'VE done.)
Glad that the information helped you. Yeah, i mean... since we mess around with our phones, we always first assume it's something we did, which really can't be blamed for thinking that way. Like you, i searched the web for a solution and it was out of desperation that i called ptel, and the CSR happened to suggest it (they were out of ideas, too), and it happened to be the solution. Not sure why they have to do this in the first place, but i am guessing that there are stricter guidelines from TMobile for the MVNOs, and they have to do some things manually. At least now i know to contact them first before spending hours searching for something that may not exist!
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.
Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse
thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Click to expand...
Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.