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Hi,
I have got my One X for about 2 weeks now and there are multiple micro-scrathes on its screen already... (some of them are covering half of the screen). They are only visible when the screen is off and under certain lighting and angle, but it is quite annoying - I am worried how would the screen look like after a couple of months.
I am very careful with the phone and never keep it in my pocket with any other items. I have got HD2 previously for almost 3 years and with the same usage pattern its screen hasn't got a single scratch.
I suspect it is not Gorilla Glass that gets scratched, but some kind of coating (oleophobic?) on the screen.
Is your experience similar?
Dude there something with the screen.Its sh1t. i dropped the phone yesterday from my bed and on the right top of the screen there is a brake on the screen and some scratches too.I had Galaxy S and i dropped it several times and from higher position than bed and non a single scratch i dont mention the ****ing brake.i am already thinking replacing the digitizer .its a fuking new phone its not that i have problem with the broke as long my lcd is working but u know what i mean
was the swearing necessary?
replacing the glass is hard- the screen and lcd are apparently attached and spare parts are expensive, let alone the effort required to disassemble the phone (as the m/board etc are attached directly to the screen)
the screen is also laminated - maybe this coating is getting scratched? i don't know exactly what laminated glass is, just what it achieves.
Its necessary when they say Gorilla Glass should be Gorilla Glass.Its the same screen as galaxy s.Anyway i am afraid removing the digitizer would damage the LCD too by accident and the problem will be larger. so i am not quite ready to do that.i can live with a scratch
Sorry to hear your dramas with the phone.
I have mine now over a month.
I use a flip leather case now, but had none for the first two weeks and I use my phone a lot but with no screen protector and I don't have any scratches on it.
You must have hit something with sharp edges hard.
I had a SG2, never had a screen protector and was exposed as I didn't use a flip case. It never got any major scrathes, but hundreds of tiny ones that could be scene in the right light only.
This is a much better glass in my opinion.
Hope you are able to fix yours without too much trouble.
Cheers.
I too have many minor scratches, it does not hinder its use so I'm alright with it, I was but no longer using the HTC branded flip case that phones4u have me when I upgraded. Offers no protection and is clumsy to answer phone quickly lol.
Sent from my HTC One X using Tapatalk 2
phil112345 said:
was the swearing necessary?
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Abso-f*cking-lutely ! I would be swearing too if that happened to me.
aszu said:
Hi,
I have got my One X for about 2 weeks now and there are multiple micro-scrathes on its screen already... (some of them are covering half of the screen). They are only visible when the screen is off and under certain lighting and angle, but it is quite annoying - I am worried how would the screen look like after a couple of months.
I am very careful with the phone and never keep it in my pocket with any other items. I have got HD2 previously for almost 3 years and with the same usage pattern its screen hasn't got a single scratch.
I suspect it is not Gorilla Glass that gets scratched, but some kind of coating (oleophobic?) on the screen.
Is your experience similar?
Click to expand...
Click to collapse
I have noticed these micro-scratches too (funny I googled HTC One X micro scratches and this page came up). I haven't dropped my phone and I haven't put it in my pocket with anything else. At first I only noticed them in the sun, but now I can see them indoors as well. You have to turn the display off and hold it at an angle to see the scratches, but they are there.
Today i returned mine after 2 weeks it had a scratch in the midle on the screen and it was visible when the screen is off...
I hope they replace it i dont whant to have a scrached phone that costs 700 euro and is suposed to have gorila glass.
And i havent droped it or put it in my pocket with other items.
aszu said:
Hi,
I have got my One X for about 2 weeks now and there are multiple micro-scrathes on its screen already... (some of them are covering half of the screen). They are only visible when the screen is off and under certain lighting and angle, but it is quite annoying - I am worried how would the screen look like after a couple of months.
I am very careful with the phone and never keep it in my pocket with any other items. I have got HD2 previously for almost 3 years and with the same usage pattern its screen hasn't got a single scratch.
I suspect it is not Gorilla Glass that gets scratched, but some kind of coating (oleophobic?) on the screen.
Is your experience similar?
Click to expand...
Click to collapse
Are you sure they are scratches? I noticed something similar on my HOX the other day and thought I'd scratched it at first, but the whole screen seems to have that pattern and it's far too regular to be tiny scratches. I think it's part of the screen (digitiser?) as scratches wouldn't look so regular.
Think I have a few on mine now...not gonna get too beet up about it, it's only a phone and will probably be swapping it for something else in six months..... Which will probably get scratched too, lol.
Sent from my HTC One X using Tapatalk 2
Wow I'm really surprised when I read these posts
My story I had my one x in my pocket no case or screen protector and was in a rush for the bus and just chucked my coins in my pocket not realising it was the same pocket my one x was in and ran for the bus only when I went to get my coins that I realised my phone had been bouncing around with the coins in my pocket like a washing machine while I was running
Subsequently I almost scrapped myself thinking I've commited the ultimate sin I expected to see a crapload of scratches
To my disbelief besides a couple of light scratches on the polycarbonate back that just rubbed off the screen was fine I remember think what?! That can't be right and for the whole bus ride I was furiously examining the screen, holding it on an angle in the light to try and detect even the most minor of scratches and still found nothing ever since then I couldn't stop praising the screen on the one x
The camera lens was also scratch free but I'm thinking that was just sheer luck
Sent from my HTC One X using Tapatalk 2
look this http://www.youtube.com/watch?feature=player_embedded&v=e3ri6vrmPbc
Guys I am forced to believe HTC isn't using Gorilla Glass on all models.. I had the Thailand version and it scratched crazy easy. I now have the HTC ONE XL and i can take a key to it..
I have two minor (about 5mm in length) hairline scratches on mine. Inspected my screen at an angle with powerful flashlight just to barely notice them after having read this thread.
I'm not going to be bothered by those, but I am going to do an occasional inspection and if I notice a trend I'll put a screen protector on.
I have some screen protectors for the phone and even applied one, but tore it off immediately because the bare screen is much better to the touch and does not have that stupid rainbow effect the protector had.
mobilitytoday said:
Guys I am forced to believe HTC isn't using Gorilla Glass on all models.. I had the Thailand version and it scratched crazy easy. I now have the HTC ONE XL and i can take a key to it..
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Click to collapse
I had the thailand version too.
maybe some problem from there not using gorila glass.
Get a screen-protector ! I did as soon as I got my phone, why risk it
berek9999 said:
Are you sure they are scratches? I noticed something similar on my HOX the other day and thought I'd scratched it at first, but the whole screen seems to have that pattern and it's far too regular to be tiny scratches. I think it's part of the screen (digitiser?) as scratches wouldn't look so regular.
Click to expand...
Click to collapse
Yeah, these are definitively legitimate scrathes, very irregular, there is no pattern.
They seem to get worse and worse every day...
A $2 dollar screen protector would have prevented this. Just saying.
Sent from my HTC One X using Tapatalk 2
I am tired of reading about problems in HOX. I start to think I have another phone no one x. I have it 1.5 month. I have no problem at all.
I am not using screen protector and case. Just a poutch.
Twice I had drop it from the base of the car and hit the screen in different places. No problem.
Usually I put in my pocket without the poutch. There is no scratch on the screen and polycarbonate.
See this video. http://www.youtube.com/watch?v=e3ri6vrmPbc&feature=player_embedded
My nexus phone has about 10 bad scratches and now has a hairline crack on the screen. I have NEVER EVER has a broken screen going back to my sprint PPC 6601? I dont know what hardened glass they used but it sucks
That's why I always use a wet apply screen protector, I recommend one for your next phone.
Two, 1/8" scratches on my phone is, without using a screen protector since about May is all I got, really not even noticeable unless looking for them. Even took it to the beach twice, sorry for your bad luck OP.
I'm using my GNex since its Germany launch in November 2011 without a screen protector or a case, took it to the beach, used it several times as a flash light while fixing my car, have it on the laboratory table at work next to different solvents, and went many times drinking with it and found it on the floor the next day. All it got is a barely visible 1cm scratch that you can only see in the right light if you know where to look.
So sorry for your bad luck, but the hardened glass is sufficient for my usage.
9 months without a case or screen protector for me. Not a mark on it anywhere. :good:
Only got a small one under ear speaker. Screen itself is flawless. No protector for 8 months now...
Okay, call me confused.... I bought my device on Black Friday and got it some time around Nov 27th. For the first two weeks I owned it, I didn't notice a single scratch on the display, and it seemed to "repel" finger prints (or at least they seemed to clean themselves off after a short period of time). Now, less than two weeks later, I'm seeing tons of long ultrathin scratches (so thin I can't feel them), and one "dent" (about a half mm in diameter) and the fingerprint repulsion property may have decreased.
I've talked to both Sprint and Samsung who are claiming I physically damaged it and its not covered any warranty. Both claim scratches on the glass are extremely rare (one supervisor at Sprint claimed he had never heard of a single incidence of this). I've owned devices with Gorilla Glass before and never had problems like this. Generally speaking I try to be very careful with my phone (in a pocket with nothing else) or on a desk, face up. Of course, I'm not saying I'm a perfect angel about it, but I do try. I only touch the screen with my finger.
Samsung has been all over the map. One person claimed that Samsung recommends a screen protector, another person claimed that "manufacturers usually recommend" a screen protector, and when I asked where in writing they published the recommendation they of course had no answer. The same person who said the "manufacturers usually recommend" also explicitly said I should not expect scratches after 4 weeks without one.
Its almost like there was a hard coating on the surface of the glass that is wearing off and it is becoming far more sensitive to scratches. I keep reading reports about how some phones are highly resistant and some aren't, So... what's the deal with this?
I've had mine since August and no scratches of any kind, without a screen protector.
Then again, I baby my devices. It's either in my hand, on my desk, or in my pocket with nothing else in it. Only my fiance is allowed to use my phone, no one else.
This is a long shot here, but have you tried giving the screen a really careful cleaning? I've had thin streaks of ....maybe grease?.... on the screen that I thought were scratches. After a careful cleaning they disappeared. My SGS3 is about 6 months old now and still no scratches on the screen.
As far as the hardening wearing off, seems unlikely. Its actually a heat treatment to the surface of the glass, not something they spray on. It's part of the glass itself.
I'm pretty sure its not grease... I went over it with my fingernail and I can definitely feel some and there is no deformation of the "scratch." I've also scrubbed it with my shirt. If it was simply grease or something on top of the surface I'm sure it would have wiped away.
I wouldn't say I've babied the phone but I think I've made an intentional effort to be careful with it, especially once I saw the first scratch, but they just seem to be multiplying. I strongly suspect the glass is defective. When searching on it, it seems some people never have scratching problems and others are getting the screen scratched up within hours. It seems to me that the quality of Gorilla Glass is inconsistent, but it also seems like Sprint and Samsung deny the problem exists. So I may be SOL.
Qs go in Q&A
Thread moved
XDA Moderator
I am sorry to here this man, in your post before this you mentioned using your shirt to clean the screen. That is a big no no in my book, i would suggest using a lint free microfiber cloth, and make sure it is dry. I always bye Rayban sunglasses and they tell you never to use your shirt to clean them. I am not saying that's how they occurred but from now on maybe FYI.
Sent from my Nexus 7 using Tapatalk 2
Hi all,
So I bought a OP3 used from some dude online. Phone was in great condition when I saw it. Only had a light scratch on the screen. Noticeable, but nothing to cry about. I did wonder what the guy could have done to it (and why he removed the screen protector) since it is GG4 and is supposed to be the newest of the new, but whatever. Well, a few days ago, I had to put the phone away in a locker and it was stored along with other phones. I did not notice until a day later, but it has a whole bunch of little scratches on the screen now. Just wanted to ask you all if anyone has had similar issues. My Nexus 6p has never gotten a scratch and I have always had it without a screen protector. I also am always careful with my devices. Never been dropped either.
Thanks,
I leave this here for you.
derdjango said:
I leave this here for you.
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Click to collapse
Thanks but I kinda wanted real world experience. I have seen that video before. How am I supposed to know what strength a level 7 pick resembles. And even if I do my experience was glass on glass scratches which wouldnt make sense then.
I have noticed two little scratches on the screen just a few minutes ago, i ve used it at the beach during a vacation .. i m a bit disappointed for the screen resistance of this phone , i would ve never thought this was supposed to have scracthes so easely...
shajk-00 said:
I have noticed two little scratches on the screen just a few minutes ago, i ve used it at the beach during a vacation .. i m a bit disappointed for the screen resistance of this phone , i would ve never thought this was supposed to have scracthes so easely...
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Click to collapse
Thanks for your comment. Exactly what I was thinking. The video above does not compare to real world usage.
Yes indeed, mines are even very noticeable with the screen on...this device actually has a very bad screen resistance
Ok first of all every phone with gorilla glass 4 will scratch identically. Tired of all this my phone is scratched my other phones never scratched in every XDA forum for a specific phone. EVERY PHONE WILL SCRATCH IN YOUR POCKET. Tiny particles of silica are inside the grit in your pockets which is much harder than glass and if you rub your phone in your pocket it will scratch, and this happens every day. Every phone I've had without a screen protector is eventually filled with micro scratches. My Galaxy S3, HTC M7, galaxy S4, LG G2, xperia Z2, galaxy S5, galaxy S6 all scratched slowly over time. Its normal, get a screen protector and you won't complain
crzykiller said:
Ok first of all every phone with gorilla glass 4 will scratch identically. Tired of all this my phone is scratched my other phones never scratched in every XDA forum for a specific phone. EVERY PHONE WILL SCRATCH IN YOUR POCKET. Tiny particles of silica are inside the grit in your pockets which is much harder than glass and if you rub your phone in your pocket it will scratch, and this happens every day. Every phone I've had without a screen protector is eventually filled with micro scratches. My Galaxy S3, HTC M7, galaxy S4, LG G2, xperia Z2, galaxy S5, galaxy S6 all scratched slowly over time. Its normal, get a screen protector and you won't complain
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Uhhmm.. It's not really a complaint. I am just wondering why they are soo noticeable. I am looking at my 6p right now on direct light and at my OP3. I treat them both the same, wear the same clothes (not every day), put them in the same pocket all the time and never put anything else in that pocket but the phone. Both phones are not using cases. I see no noticeable scratches (to me) on the 6p. The oneplus 3's are very noticeable. If you are tired of the posts, then go complain to the people that make the videos of them scratching the phones with picks that do not mimic real world usage. I just posted to read what others thought. I mean the phone is awesome and everything and scratches aren't gonna hurt performance but I was literally in awe because I have never scratched a phone as noticeable as the OP3 has gotten.
Sand will easily scratch any glass even gorilla glass, regardless of your phone.
I didn't like the screen protector that came with my OP3 because it muted the sharpness of the screen. I tried a couple tempered glass protectors off Amazon and they didn't adhere truly to 100% of the screen...so I threw both out. I was about to settle for another screen protector, however I decided I just liked the sharpness of the display with nothing on it, along with the natural oleophobic feel of the glass. I decided that since the phone was only 399 that I'd wing it and see how long I could get out of using it the way I truly enjoyed it before I detected the slightest of any flaw on the screen. It's been approx. two months now and I love using the display with no protection, and still don't have a single scratch. I regularly have the phone in my pocket, along with constantly transferring it between my car cradle and my house/office. I regularly clean the phone every evening....wipe down the back with a dab of alcohol on a tissue, and a dab of water to wipe down screen. Never use anything other than water on the screen because it will deteriorate the oleophobic coating. So far so good.
jorgis1 said:
Uhhmm.. It's not really a complaint. I am just wondering why they are soo noticeable. I am looking at my 6p right now on direct light and at my OP3. I treat them both the same, wear the same clothes (not every day), put them in the same pocket all the time and never put anything else in that pocket but the phone. Both phones are not using cases. I see no noticeable scratches (to me) on the 6p. The oneplus 3's are very noticeable. If you are tired of the posts, then go complain to the people that make the videos of them scratching the phones with picks that do not mimic real world usage. I just posted to read what others thought. I mean the phone is awesome and everything and scratches aren't gonna hurt performance but I was literally in awe because I have never scratched a phone as noticeable as the OP3 has gotten.
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Click to collapse
Then you're doing something wrong with the OP3. The pick test is a real world test. If 2 screens require a level 6 on the mobs scale then it will require something of that hardness or higher to scratch your screen. The OP3 and 6P have the same exact screen hardness, they will scratch exactly the same. You or someone probably moved your phone while it was flat on its screen and it went over some grit or something which scratched the screen. It happens and it sucks.
crzykiller said:
Then you're doing something wrong with the OP3. The pick test is a real world test. If 2 screens require a level 6 on the mobs scale then it will require something of that hardness or higher to scratch your screen. The OP3 and 6P have the same exact screen hardness, they will scratch exactly the same. You or someone probably moved your phone while it was flat on its screen and it went over some grit or something which scratched the screen. It happens and it sucks.
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Click to collapse
Yeah you are probably right. It sucks that it happened so quick though. What I don't like about the pick test is that they should at least show what they mean by level 6 or give a little more explanation. In any case, this was not being made to rant on the phone quality because it is a very well made phone for the price. It exceeded my expectations coming from previous OP devices. I am perfectly fine with the phone. I ordered a TG protector. Hopefully it can hide some of the scratches.
jorgis1 said:
Yeah you are probably right. It sucks that it happened so quick though. What I don't like about the pick test is that they should at least show what they mean by level 6 or give a little more explanation. In any case, this was not being made to rant on the phone quality because it is a very well made phone for the price. It exceeded my expectations coming from previous OP devices. I am perfectly fine with the phone. I ordered a TG protector. Hopefully it can hide some of the scratches.
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Yeah it sucks, my boss slid my 2 day old bare galaxy S6 on a smooth surface and the rear glass was scratched all around the sides.
crzykiller said:
Yeah it sucks, my boss slid my 2 day old bare galaxy S6 on a smooth surface and the rear glass was scratched all around the sides.
Click to expand...
Click to collapse
Is he still alive?
My device is barely 8 days old , and the screen has some scratches already , minor ones , now I don't understand how can this be, have used the phone with utmost respect, is it due to the oleophobic coating coming off , any one else in the same boat
Scratches happen.. They just do no matter how careful you are. Treating a phone with utmost care and respect won't change that fact. If you've ever watched JerryRigEverything on Youtube you would notice he always comments that 'pocket sand' and the like will always cause scratches. You'd be surprised what's inside of our pockets... I slapped a case and screen protector on to avoid just that. I've had so many phones in my years and I would say 85% of them have some form of faint scratching and only one with severe scratches.. just the way she goes..
Mate scratches do happen , I get that, but I have used phones in the past , Moto x pure , note 2, oneplus 3t, and I didn't use a screen protector with them, and didn't handle them with kids gloves either , still not a scratch on the screen, getting screen scratches withing a short span of 8 days is heartbreaking, I love the device otherwise,
its really not something that time has anything to do with, its just bad luck that something hard scratched it (probably a piece of sand..which isnt just at the beach, but normal soil/dirt can have small pieces here or there. sorry bud. lots of people feel this way about sand: https://www.youtube.com/watch?v=2tLf1JO5bvE
mohit141785 said:
Mate scratches do happen , I get that, but I have used phones in the past , Moto x pure , note 2, oneplus 3t, and I didn't use a screen protector with them, and didn't handle them with kids gloves either , still not a scratch on the screen, getting screen scratches withing a short span of 8 days is heartbreaking, I love the device otherwise,
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Click to collapse
You'll have to excuse my bluntness but I'm not blaming Google for this.. It has Gorilla Glass 5 and there's nothing that I know of that would compromise the integrity of the glass that Google could have done. It's unfortunate.. But does happen to the best of us. /out
Happened to me too, its aggravating but im not shocked. Someday in the future ill be RMAing for my crackly speakers so maybe I'll use a screen protector the next go around
Clean your pockets, watch where you're placing it, and don't place it screen down. I had it 3 weeks before putting a case or screen protector on and had no scratches.
Mines is 2 weeks old, no scratches no screen protector ?
mohit141785 said:
Mate scratches do happen , I get that, but I have used phones in the past , Moto x pure , note 2, oneplus 3t, and I didn't use a screen protector with them, and didn't handle them with kids gloves either , still not a scratch on the screen, getting screen scratches withing a short span of 8 days is heartbreaking, I love the device otherwise,
Click to expand...
Click to collapse
I feel you. I'm convinced that not all Gorilla Glass 5 (or 4, or 3 or 2 etc.) are created equal. For instance, my OnePlus 3 was used for about 8 months with no screen protector and never developed a scratch. Meanwhile, my old Pixel XL showed signs of scratching within days of unboxing, under the exact same usage and care. And my wife's Galaxy S7, which she throws around like a brick, has been kicking for over 1.5 years without a screen protector and has no noticeable signs of scratches.
The reality is that you've gotta expect that these screens will scratch, no matter how much you baby them. Because of that I installed a full coverage screen protector on my 2 XL immediately after unboxing the phone.
As others said already, time really has nothing to do with the scratches, other than, of course, the increasing likelihood you will get them the longer you have the phone. And yes it does suck incredibly when you are still in the initial honeymoon phase and the product is damaged already.
I can only think of maybe once or twice I've ever scratched a display, and even then it was only when I went to sell that the store buying it pointed out the problem.
My solution: do not put the phone in a pocket. Ever. I will carry my phone 24-7 regardless of how unnatural it is, supply because putting it in a pocket results in incredibly risky exposure to particles other than just dust. In almost every case of scratching related to pockets, the individual claims there is nothing in the pocket, only the phone is kept in there, etc. The frank reality is that having ACTUAL objects like keys or even a box cutter is probably less likely to scratch the screen than a microscopic piece of sand.
Also when wiping off the screen, it might even be better to rinse the phone first just to get off the particles and ensure you're not digging them into the screen in the cleaning process.
Likewise, those flip cover cases are another thing to avoid. They will ensure that anything trapped gets sufficiently smushed and slid around the screen.