So I get this email today after ordering last weekend. T-Mobile has pissed me off!
Dear T-Mobile Customer,
Our apologies. You recently ordered an item that was listed at an incorrect price: the Samsung Galaxy Gear™. We are unable to fulfill this transaction. Rest assured, your credit card has not been charged.
You can reorder the Samsung Galaxy Gear at the correct price here.
We sincerely apologize for any inconvenience. Thank you for being a T-Mobile customer. We truly appreciate your business.
Thank you,
T-Mobile Customer Care
I would make them give it to you at that price, complain like hell. Once at target picked up a 199 gps for 99 due to error, manager gave it to us at price displayed.
Sent from my SM-N900T using Tapatalk now Free
Another chance to get it w 30 percent off. Login/check into foursquare at tmobile store for coupon. Here the info from XDA. See post #88.
Quick Deal, Galaxy Gear for $210![Deal Dead] - Page 9 - xda-developers
Good luck
Ian B
Earthdog said:
So I get this email today after ordering last weekend. T-Mobile has pissed me off!
Dear T-Mobile Customer,
Our apologies. You recently ordered an item that was listed at an incorrect price: the Samsung Galaxy Gear™. We are unable to fulfill this transaction. Rest assured, your credit card has not been charged.
You can reorder the Samsung Galaxy Gear at the correct price here.
We sincerely apologize for any inconvenience. Thank you for being a T-Mobile customer. We truly appreciate your business.
Thank you,
T-Mobile Customer Care
Click to expand...
Click to collapse
Didn't something similar happen with Verizon allowing upgrades with unlimited plans last week. They honored it and I think you should talk to someone at T-Mobile customer care, especially if you have been with them for a while.
Earthdog said:
So I get this email today after ordering last weekend. T-Mobile has pissed me off!
Dear T-Mobile Customer,
Our apologies. You recently ordered an item that was listed at an incorrect price: the Samsung Galaxy Gear™. We are unable to fulfill this transaction. Rest assured, your credit card has not been charged.
You can reorder the Samsung Galaxy Gear at the correct price here.
We sincerely apologize for any inconvenience. Thank you for being a T-Mobile customer. We truly appreciate your business.
Thank you,
T-Mobile Customer Care
Click to expand...
Click to collapse
If you wanna put the time in. Get better business bureau involved. Just have a screen shot or the receipt to show proof and you will win.
Sent from my SM-N900T using xda app-developers app
The law states that they have to give it to you at the advertised price. ..I would raise hell. ..
Sent from my SM-N900T using XDA Premium 4 mobile app
I'm in the same boat I'm super mad customer care don't help for sh*t
Sent from my SM-N900T using XDA Premium 4 mobile app
djtheraven said:
The law states that they have to give it to you at the advertised price. ..I would raise hell. ..
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
i will be calling them tomorrow!!!
Okay I called this # 1 800-672-5390 and they said they will honor the original price
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Please post in either the sticky for other devices or the Galaxy Gear forums
Thanks
FNM
Related
I have been with tmobile since its inception and my contract just ran up, I want to upgrade to the galaxy s3. The cheapest I found it so far was at best buy for $229 but Im hoping to find one for as close to $199 as possible... any suggestions?
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casrocks said:
I have been with tmobile since its inception and my contract just ran up, I want to upgrade to the galaxy s3. The cheapest I found it so far was at best buy for $229 but Im hoping to find one for as close to $199 as possible... any suggestions?
Sent from my Transformer TF101 using xda app-developers app
Click to expand...
Click to collapse
Target.com has it for $199.
http://www.targetmobilestore.com/eCommerce/SpecialOffer.aspx?cid=36415_ca22c64577b5491b87392af918c41a5c
edit: I actually just found this thread. Should help get a cheaper price.
http://forum.xda-developers.com/showthread.php?t=1805621
casrocks said:
I have been with tmobile since its inception and my contract just ran up, I want to upgrade to the galaxy s3. The cheapest I found it so far was at best buy for $229 but Im hoping to find one for as close to $199 as possible... any suggestions?
Sent from my Transformer TF101 using xda app-developers app
Click to expand...
Click to collapse
If your contract is up, call 611 & when prompted for input say "cancel". This should get you to the loyalty department, 'inform' them you are thinking of switching to AT&T because they offered you free Galaxy S3s if you did. They will definitely give you a better price than you can find anywhere as far as retailers are concerned. Please report your success story with us
My dad simply just called customer loyalty and said we were thinking of switching and what's the best they could do for us. So I ended up getting the 32gig white s3 for 240 and that includes shipping and all fees
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falcons2 said:
My dad simply just called customer loyalty and said we were thinking of switching and what's the best they could do for us. So I ended up getting the 32gig white s3 for 240 and that includes shipping and all fees
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Take it from a man that makes his OWN deals. If you tell them you aren't too satisfied and another carrier is already "courting" you they will make you a better offer than what this kid above listed. Trust me.
No offense kid.
KillaHurtz said:
Take it from a man that makes his OWN deals. If you tell them you aren't too satisfied and another carrier is already "courting" you they will make you a better offer than what this kid above listed. Trust me.
No offense kid.
Click to expand...
Click to collapse
Agreed! T-mobile has been losing contract customers in significant numbers to either pre-paid or other carriers. This above strategy used to work for me... until I found a family member that works there... That's what you really need!
Just to add to the info on what you should be able to easily get: my contract expired and I called to "verify" that it was. I also mentioned that I could get the same phone for $150 less with another carrier at the time. She immediately offered the phone for $229 (16gb) with a $150 bill credit to bring it down to $79. PLUS she gave me the $20 5gb data plan and a $10 monthly credit for 24 months! Also got free overnight shipping. Oh and I still get to send in for the $50 rebate!
Hope that helps give you an idea what to shoot for.
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DocHoliday77 said:
Just to add to the info on what you should be able to easily get: my contract expired and I called to "verify" that it was. I also mentioned that I could get the same phone for $150 less with another carrier at the time. She immediately offered the phone for $229 (16gb) with a $150 bill credit to bring it down to $79. PLUS she gave me the $20 5gb data plan and a $10 monthly credit for 24 months! Also got free overnight shipping. Oh and I still get to send in for the $50 rebate!
Hope that helps give you an idea what to shoot for.
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Click to expand...
Click to collapse
Dang bro that's a crazy deal.
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hucesar1017 said:
Dang bro that's a crazy deal.
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Click to expand...
Click to collapse
If you're off contract tmobile will do close to anything to keep you if you have been loyal (5+ years, no late payments)
For me I always jump on the latest and greatest so i'm constantly under contract, tmo still honors my loyalty and gives me great pricing along with monthly discounts.
I just got off the phone with T-Mobile and the rep told me Walmart is cooking up a big promotion for the S3. I called to upgrade one of my lines and asked him if they can match or beat the WireflyFriends price and he said unfortunately no but Walmart is getting ready for a big S3 promotion. Fingers crossed that it beats the WireFly sale price.
gibi310 said:
I just got off the phone with T-Mobile and the rep told me Walmart is cooking up a big promotion for the S3. I called to upgrade one of my lines and asked him if they can match or beat the WireflyFriends price and he said unfortunately no but Walmart is getting ready for a big S3 promotion. Fingers crossed that it beats the WireFly sale price.
Click to expand...
Click to collapse
I already got $50 back from CarToys because of Walmart's S3 price. I'm hoping they drop it farther so I can get more, but I'm not sure how much time I have left from CarToys to do that.
gibi310 said:
I just got off the phone with T-Mobile and the rep told me Walmart is cooking up a big promotion for the S3. I called to upgrade one of my lines and asked him if they can match or beat the WireflyFriends price and he said unfortunately no but Walmart is getting ready for a big S3 promotion. Fingers crossed that it beats the WireFly sale price.
Click to expand...
Click to collapse
dont know about wirefly but I bought mine from Costco for 179.99$
I don't know what the other sales are. But tmobile can beat em. Especially if your contract is about up.
Got mine for $79.99!
Ask for retentions, or at least customer loyalty. But retentions can do even better. Google tmobile retentions deals galaxy s3 for more info.
Sent from my SGH-T999 using xda app-developers app
Did you just tell the automated machine retention? I didn't know that I'll give it a try.
I did try that but still got customer loyalty. I loyaly offered me $279 for phone, $150 credit bringing it to $129. Also got. $20 5gb data plan and a $10 per month bill credit every month for 24 months. I told her I wasn't ready to pull the trigger yet and would call back. Asked her if she made notes on my acct for all she offered which she did.
Called back next day and this time made sure I got on with a retention specialist. They saw notes on my account so honored all the offers. I said I didn't think I could accept because it still meant I had to initially pay $279 which I couldn't afford to do. He did some looking at something and said he could bring it down to $229. I asked if I would still get the $150 credit which I did. I told him I still didn't have that much to spend initially and he said he could apply the cost to my next bill, so after credit I would only have to pay the $79 on my next bill!
Oh and I also got free overnight shipping!!!
Sent from my SGH-T999 using xda app-developers app
Wow, that's amazing. Been with them for almost ten years with multiple lines, hopefuy that helps me out. Thanx for the info, I will be glad paying 150. Guess I will give this tomorrow a try.
Good luck! Its definately worth trying.
I've been with them since the Voicestream days, over 10 or 11 years ago. That definately helps, especially if they think you are gona cancel.
The other thing is my contract had already expired which gives max leverage.
Sent from my SGH-T999 using xda app-developers app
Again with the "cooking". Nobody's cooking anything. Going to have to start monitoring threads and getting on folks for that one. Nope nothing better to do and yes it sounds that ridiculous.
Sent from my SGH-T999 using xda premium
volcomguyaz said:
Again with the "cooking". Nobody's cooking anything. Going to have to start monitoring threads and getting on folks for that one. Nope nothing better to do and yes it sounds that ridiculous.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
????????
Sent from my SGH-T999 using xda app-developers app
volcomguyaz said:
Again with the "cooking". Nobody's cooking anything. Going to have to start monitoring threads and getting on folks for that one. Nope nothing better to do and yes it sounds that ridiculous.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Simple as not reading. If you have better things to do why are you here? Just giving people a heads up.
DocHoliday77 said:
????????
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
He refers to the op stating walmart is "cooking" up a big sale
Sent from my SGH-T999
anyone know when this awesome deal is coming? because they are currently the most expensive from what I've checked online.
My life for Aiur
ky0nkyon said:
they are currently the most expensive from what I've checked online.
Click to expand...
Click to collapse
Walmart? There selling it for $198 I think costco is cheapest @ $179
Sent from my SGH-T999 using Tapatalk 2
Five0nIt said:
Walmart? There selling it for $198 I think costco is cheapest @ $179
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
i just checked wireless Walmart and it's $300 for a new account. maybe location has an effect?
My life for Aiur
ky0nkyon said:
i just checked wireless Walmart and it's $300 for a new account. maybe location has an effect?
My life for Aiur
Click to expand...
Click to collapse
Gotta go in the store man. Online I think it says its $249.99 with upgrade. But when you walk in its listed for $198
Sent from my SGH-T999 using Tapatalk 2
Five0nIt said:
Gotta go in the store man. Online I think it says its $249.99 with upgrade. But when you walk in its listed for $198
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
My wife and I got them for198...
Loving the phone.
Sent from my SGH-T999 using xda premium
I wonder how long we have with their service to ask for retention. I'm with Tmo for 3 years... Is it too short?
Sent from my SGH-T999 using xda premium
Call and say cancel, boom
Sent from my JellyBean Galaxys3
Or accounts.
Careful though. You may get customer loyalty first and they will try to 'solve' your issue without retentions. Loyalty will give outstanding deals but retentions can go even further.
If you are not out if contract or close to it though you may not get much.
Sent from my SGH-T999 using xda app-developers app
DocHoliday77 said:
Careful though. You may get customer loyalty first and they will try to 'solve' your issue without retentions. Loyalty will give outstanding deals but retentions can go even further.
If you are not out if contract or close to it though you may not get much.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
---------- Post added at 12:24 AM ---------- Previous post was at 12:23 AM ----------
[/COLOR]
DocHoliday77 said:
Careful though. You may get customer loyalty first and they will try to 'solve' your issue without retentions. Loyalty will give outstanding deals but retentions can go even further.
If you are not out if contract or close to it though you may not get much.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I think a $225 account credit a free white galaxy 16gb gs3 and still got a rebate form for $50 qualifies as a great deal from customer loyalty. All idid was ask for a good deal while being polite. She was awesome!!! tmobile #1
the way i see is u need some times as a tmobile customer, if u got less than 4 years u shouldnt try to negotiatre for anything
cashyftw said:
Call and say cancel, boom
Sent from my JellyBean Galaxys3
Click to expand...
Click to collapse
Love it lol
Short and sweet.
Sent from my SGH-T999 using Tapatalk 2
Just say "contract status"
Sent from my SGH-T879 using xda premium... WORD!
Lol yeah. I just extended 2 more years with the s3 2 months ago. Next time I definitely ask for some deal
Sent from my SGH-T999 using xda premium
I've been with them for 6 years but when I called them last week and said I am mad that Verizon is selling it for 199 and my upgrade cost is 329. I said I want to cancel (which I wasn't) to move to Verizon and bam. Got two S3 for 179 each and also got a mail in rebate for 50 bucks per phone. Grand total for two S3 after rebate 258.
I just feel these are reasons T-Mobile isn't fairing well. Yes we all want deals but come on. This is just whining and I feel it is ripping T-Mobile off and not making them the money they deserve to make. The S3 is $330 on T-Mobile with a mail in rebate of $50. Making it $280. Yes the other carriers have it for $199, but with their plan prices compared to T-Mobile, you are paying less with T-mobile. Saving you money over the course of your contract. I've been with T-Mobile for 7 years and have not once felt the need to call retention and lie to them about wanting to cancel and switch carriers just to save a few bucks.
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kurtis.austin2 said:
I just feel these are reasons T-Mobile isn't fairing well. Yes we all want deals but come on. This is just whining and I feel it is ripping T-Mobile off and not making them the money they deserve to make. The S3 is $330 on T-Mobile with a mail in rebate of $50. Making it $280. Yes the other carriers have it for $199, but with their plan prices compared to T-Mobile, you are paying less with T-mobile. Saving you money over the course of your contract. I've been with T-Mobile for 7 years and have not once felt the need to call retention and lie to them about wanting to cancel and switch carriers just to save a few bucks.
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Click to expand...
Click to collapse
Retention is there to do this. Every carrier has retention that does this. If it was that detrimental to them they wouldn't do it. The whole reason they do it is to keep you with their service so obviously it's not doing much harm.
Also some people are dishonest. That's how the world is. It's great you've never had to do this, I haven't either but some people aren't honest and some people need to save as much as they can. It happens.
Sent from my SGH-T999
kurtis.austin2 said:
I just feel these are reasons T-Mobile isn't fairing well. Yes we all want deals but come on. This is just whining and I feel it is ripping T-Mobile off and not making them the money they deserve to make. The S3 is $330 on T-Mobile with a mail in rebate of $50. Making it $280. Yes the other carriers have it for $199, but with their plan prices compared to T-Mobile, you are paying less with T-mobile. Saving you money over the course of your contract. I've been with T-Mobile for 7 years and have not once felt the need to call retention and lie to them about wanting to cancel and switch carriers just to save a few bucks.
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Click to expand...
Click to collapse
i feel the same way, thats why i say if you been with them for less than 4 years i dont think u need to whine and complain and want royalty
T-Mobile isn't doing well because they are bleeding customers.
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T-Mobile customer service has been crap lately.
Look at the issue that I was having with them (warning: long read)
http://support.t-mobile.com/thread/29215
To continue from that thread:
I had to sent in all three of my 32GB phones and went to the store and got myself 16GB Galaxy S3s which royally pissed me off because I wanted 32GB.
I'm still waiting for the credits to be posted on my account for the 32GB phones I sent back in.
Jessica on T-Mobile forum has been really helpful with my situation and immediately posted some credits on my account to lower the cost of the 16GB S3s that I had to pay out of pocket again.
I am glad that I posted on that forum because Jessica has been the one constant person that's been helping me through all these issues. She knows the situation from A-Z and I didn't have to explain it over and over again to different CSR's.
However, the fact that T-Mobile kept messing up and not registering the phones being returned to them are problematic and I, as a customer, had to pay for that. I wanted the 32GB phones but now I'm stuck with 16GB. In the future, I don't think I'll renew my contract with them and just go month to month. Or, if I do renew my contract, it will be the value plan and I'll just buy my phones from here or ebay or something. Too much hassle having to deal with T-Mobile.
10 months yo. I have a link I saved somewhere, but Google 'tips from an former t-mobile employee' should give you the link to some great info! I personally just saved close to $400 by calling into complain, with legit complaints, but hey I'm rocking a nice new phone. Plus I was able to get early upgrades on all our lines of service.
Edit: Everybody is entitled to a rebate if one is being offered!
Sent from my SGH-T999 using xda premium
Hey fellow XDA users I've got a question regarding pre-ordering on ATT.
I've been unable to receive a clear answer from customer support or any other sites.
Basically does pre-ordering a device give you an upgrade?
I believe so because when my Galaxy S2 I-777 was stolen my dad used his upgrade to
get me a Galaxy S3. He had his upgrade left over since he pre-ordered the Galaxy Note1.
Now my GS3 screen is cracked, but still works so i plan to sell it(got the unlock code) and
pre-order the S4 when it becomes available, so does pre-ordering in-fact give you an early upgrade or was that just luck?
Thanks
Only AT&T will know the specifics. If you are having trouble with the CSRs on the phone, try going to a store, they will be more willing to answer questions like that.
Sent from my SGH-I747 using xda premium
airjordan117 said:
Hey fellow XDA users I've got a question regarding pre-ordering on ATT.
I've been unable to receive a clear answer from customer support or any other sites.
Basically does pre-ordering a device give you an upgrade?
I believe so because when my Galaxy S2 I-777 was stolen my dad used his upgrade to
get me a Galaxy S3. He had his upgrade left over since he pre-ordered the Galaxy Note1.
Now my GS3 screen is cracked, but still works so i plan to sell it(got the unlock code) and
pre-order the S4 when it becomes available, so does pre-ordering in-fact give you an early upgrade or was that just luck?
Thanks
Click to expand...
Click to collapse
No it doesnt give you an upgrade. You can only use the up grade for a pre order is the up grade is already available.
Thanks guys just wondering though since my dads upgrade was still there after pre-ordering the note 1
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airjordan117 said:
Thanks guys just wondering though since my dads upgrade was still there after pre-ordering the note 1
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Click to expand...
Click to collapse
Most of the time the account does use the upgrade until the device comes in and the account is changed. This could also be that he paid full retail for it.
and don't forget that S4 for U.S variants won't come out till June.
Thanks dude and no he payed $300 subsidized
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Honestly, though the S2 was much better that thing was indestructible it survived every drop on every surface tile, concrete, wood, etc.
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airjordan117 said:
Honestly, though the S2 was much better that thing was indestructible it survived every drop on every surface tile, concrete, wood, etc.
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Click to expand...
Click to collapse
i'll smack someone in the face for talking down to an S2. i'm with ya. that was the best phone i've ever had. it took everything i ever threw at it and ran like a champ.
You know, I am not sure. I used to be able to upgrade a lot earlier if I pre-ordered a iPhone on AT&T on my family plan. They may have done away with that. You should ask though because it is possible.
Sent from my Galaxy Nexus using Tapatalk 2
Used to get 10% my current bill now only shows 8%. Anyone have a clue why?
Please don't ask me to call them
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Limeybastard said:
Used to get 10% my current bill now only shows 8%. Anyone have a clue why?
Please don't ask me to call them
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Click to expand...
Click to collapse
Have you called them? Jk.. Wanted to be annoying. lol
Seriously though, how are you getting a discount anyways?
Sent from my Nexus 4 using XDA Free mobile app
Depending on the discount they are going away.
I lost my corporate discount because I didn't want to bother filling the application to reapply again, (actually I thought that discount was going away but it wasn't?) still less expensive than other carriers, I have a great service at home and work and almost half of my bill is for phones anyway.
So if it is corporate discount you're talking about, maybe they changed the rate, otherwise I have no idea.
Yes it was a corporate discount that has continued from a previous employer.
But for some reason it got lowered to 8%.
Sent from my SM-N900T using Tapatalk
Most likely the agreement with your corporation and t mobile changed. You are actually lucky as apparently most corporation discounts have expired or gone away totally. I know the one I could have had is now gone, which is part of the reason I am still with ATT, but I will switch soon likely to t mobile anyways as I use all their phones with unlocked bootloaders. I just hope that continues....
Sent from my A0001 using Tapatalk
We used to get 12% discount from Comcast. now it's 10
sent from a Galaxy Note 3 Far far away
I'm an Emt and they totally took mine away.
posted while using my note 3
Government Discount
T-Mobile does give a Government Discount. You must submit your DD From 214 to get the discount. 15%!!!!
Our company is partners with Home Depot so I still get my 15%
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.... Why wouldn't you call them directly to get an answer, everyone here can only speculate. ...................................
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Just got my discount approved all I did was provide my fire department id badge and it was approved for 15 %
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asctony said:
T-Mobile does give a Government Discount. You must submit your DD From 214 to get the discount. 15%!!!!
Click to expand...
Click to collapse
So even after your out of the military if you submit your dd214 you still get it?
sacnotsack said:
So even after your out of the military if you submit your dd214 you still get it?
Click to expand...
Click to collapse
Yes, even for retirees you get the discount. Just provide them your DD Form 214.
Awesome, I just jumped ship from Verizon and since I didn't have a .mil email anymore Verizon stopped my discount. Good to know. Thanks buddy
:Your welcome. That's what this forum is about. Pass it on forward.
I'll have to see which is better that discount or the discount I get because of the company I work for.....but I think this one is going to be better.
I'm lucky to still have my 15% got discount with t-mobile.
Yup, nearly swallowed my tongue when I heard they were thinking of dumping corporate discounts!
:crying:
So glad they decided to keep them.
Now lowered to zero percent. Yay.
They sent me a card to verify my employment status for my corp discount. Course I couldn't verify it. LOL.
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