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Hi all,
I tried doing a search on this before posting this thread. No luck. I just got my TP2 on sunday. I let it charge and flashed HardSPL and a few roms. I noticed my phone would turn completely off when I open and close the screen. At first, I thought it was the display turning off to save power, but the phone is actually turning completely off and I need to hit the power button and boot it back up again. Is this a setting I need to change? Or could there be something wrong with my phone? I also tried going back to the stock rom to eliminate that as a cause and the same thing happens.
Any help is appreciated.
I have posted an almost similar question here with no reply.
http://forum.xda-developers.com/showthread.php?t=553378
Not sure what the problem is. In my case the solution is not to close the keyboard when OneNote Mobile is still open!
My colleague is having the same prob, from what he is experiencing, i would suggest a hardware fault, probably just a loose ribbon cable... but best send it back to HTC to avoid voiding your warranty
palatkik said:
I have posted an almost similar question here with no reply.
http://forum.xda-developers.com/showthread.php?t=553378
Not sure what the problem is. In my case the solution is not to close the keyboard when OneNote Mobile is still open!
Click to expand...
Click to collapse
I don't OneNote is my problem. Since I don't use it.
rosebud said:
My colleague is having the same prob, from what he is experiencing, i would suggest a hardware fault, probably just a loose ribbon cable... but best send it back to HTC to avoid voiding your warranty
Click to expand...
Click to collapse
I guess it's time to give TMO a call. Just need to flash everything back to stock.
Thanks for the suggestions guys. I was hoping to avoid having to send it back, but i might as well.
Albaholic said:
Hi all,
I tried doing a search on this before posting this thread. No luck. I just got my TP2 on sunday. I let it charge and flashed HardSPL and a few roms. I noticed my phone would turn completely off when I open and close the screen. At first, I thought it was the display turning off to save power, but the phone is actually turning completely off and I need to hit the power button and boot it back up again. Is this a setting I need to change? Or could there be something wrong with my phone? I also tried going back to the stock rom to eliminate that as a cause and the same thing happens.
Any help is appreciated.
Click to expand...
Click to collapse
Hi,
I had this issue to and send the phone in for repair. The said that it was a problem with the mainboard - replaced it and send it back. It now works perfect.
REMEMBER!!! If you want to send the TP2 in for repair you must reflash the SPL back to the original one, I think it is 0.79.0000 (see http://forum.xda-developers.com/showthread.php?t=550131 for how to restore to the original HardSPL)
discoverd the same issue, happened to me about a week ago for a few times, when i slide in/out the keyboard. It just habbend about 4 times, but didn't happend again since this time ... i will have a eye on it...
Same here. The screen turns off completely but the phone actually works and I can receive or place calls. Called the HTC support and they advised to try if a hard reset will fix it before sending the phone in. The tricky part here is that this issue can not be recreated easy in their service as it happens randomly with me (sometimes it works fine for days). I am still trying to find out what causes this issue on first place. I think it started right after I installed IGO 8 and changed some power settings in the ini file but it kept doing this after I removed it. I also tried to disable the light sensor (the one that turns the screen off when you place the handset to your ear during a call) because it looks exactly like this - screen turns off but the phone works. So, I will give it another week and I will try the hard reset.
What roms do you guys have this issue with? I am using the stock T-Mobile US with HardSPL.
wejergang said:
Hi,
I had this issue to and send the phone in for repair. The said that it was a problem with the mainboard - replaced it and send it back. It now works perfect.
REMEMBER!!! If you want to send the TP2 in for repair you must reflash the SPL back to the original one, I think it is 0.79.0000 (see http://forum.xda-developers.com/showthread.php?t=550131 for how to restore to the original HardSPL)
Click to expand...
Click to collapse
Did they replace the entire phone or just the mainboard?
ma6inista said:
Same here. The screen turns off completely but the phone actually works and I can receive or place calls. Called the HTC support and they advised to try if a hard reset will fix it before sending the phone in. The tricky part here is that this issue can not be recreated easy in their service as it happens randomly with me (sometimes it works fine for days). I am still trying to find out what causes this issue on first place. I think it started right after I installed IGO 8 and changed some power settings in the ini file but it kept doing this after I removed it. I also tried to disable the light sensor (the one that turns the screen off when you place the handset to your ear during a call) because it looks exactly like this - screen turns off but the phone works. So, I will give it another week and I will try the hard reset.
What roms do you guys have this issue with? I am using the stock T-Mobile US with HardSPL.
Click to expand...
Click to collapse
Did you ever resolve your issue? i ask because I am having he same problem on a Sprint Touch Pro 2
coppertop24 said:
Did you ever resolve your issue? i ask because I am having he same problem on a Sprint Touch Pro 2
Click to expand...
Click to collapse
Sorry, forgot to update this thread. I ended up getting a replacement from TMO. I am much happier now that my phone doesn't turn off whenever I close the screen. Get a replacement while you can and ask them nicely if they can overnight it to you. I did.
Actually, this was a software problem in my case - I did the hard reset 2 weeks ago and since then I have not experienced the issue. I am going to start installing my previous programs one by one to find out what caused the problem.
Same
I have the same problem,
The hard reset solve the problem?
please heeeeelp
hello. i have bought a desire few days ago. yesterday i notice a problem. i have search the internet but havent find anything similar.
when i press the power button to turn of the screen after i press it again to turn on my screen sometimes the screen turns green and i cant do anything.
this thing doesnt happens all the time. but is preaty annoying and i have to remove the battery.
does anybody have an idea what is the problem
I think it's a hardware failure. Best way is to contact HTC Support.
i am not sure if ita hardware problem. because i notice that moso of the time that this happens is when i lock my screen when an application is open.
nearxos said:
i am not sure if ita hardware problem. because i notice that moso of the time that this happens is when i lock my screen when an application is open.
Click to expand...
Click to collapse
I don't think you'll find that's an unusual thing to do! I do it all the time, and have never experienced the problem.
As has already been mentioned, chances are it is a problem with you particular device - especially since you haven't had it for long. However, it could be an app causing the problem, so I'd suggest a factory reset in the first place and see how it performs in a more "vanilla" state.
If it behaves itself, start adding your apps back in again, and hopefully you'll find one causing the problem.
Regards,
Dave
i have already did a factory reset a nothing change. i thing the problem is with the lock screen after i press the power button.. i install no lock now on my phone that disable the lock screen and seems to work ok now.
one thing i forgot to mention is that the problem apear after i did a factory reset.
if this was a hardware problem shouldn't be happening all the time?
i just send an email to htc and inform them with my problem.
nearxos said:
if this was a hardware problem shouldn't be happening all the time?
Click to expand...
Click to collapse
Turn it round the other way - if it was a software problem, it would be happening to everyone using the same ROM as you.
Regards,
Dave
yes i know that. but since i disable the lock screen. the problem dissapear.
Today I took my phone to the shop I bought it and after half an hour of trying to show to the guy there what's was the problem. He gave me a replacement.
-------------------------------------
Sent via the XDA Tapatalk App
I have the same problem
nearxos said:
yes i know that. but since i disable the lock screen. the problem dissapear.
Click to expand...
Click to collapse
Hello everybody, i'm fresh new.
Also on my htc desire I have this problem, if you are able to use the device, without see the screen content, you can also shut down the phone. I say shut down because the problem disappear if you stop the phone (or leave the battery) for some minute. it's like all the meroy needs to be lost.
I had this problems some months ago, I unistalled one-by-one the apps, and it worked, now I have installed (during the last 5 months) other apps, and from 3days ago it restarted with this problem.
Dextyle said:
Hello everybody, i'm fresh new.
Also on my htc desire I have this problem, if you are able to use the device, without see the screen content, you can also shut down the phone. I say shut down because the problem disappear if you stop the phone (or leave the battery) for some minute. it's like all the meroy needs to be lost.
I had this problems some months ago, I unistalled one-by-one the apps, and it worked, now I have installed (during the last 5 months) other apps, and from 3days ago it restarted with this problem.
Click to expand...
Click to collapse
Do the same procedure like before: uninstall apps until problem disappears.
MatDrOiD said:
Do the same procedure like before: uninstall apps until problem disappears.
Click to expand...
Click to collapse
I am doing but I'm not sure it's the best solution.
I think it is related to some apps, some software problem, but I removed almost all my apps.
I noticed also that if I press the lock/unlock button for some secs, the problem there isn't. But it happen again (most of the time) when I put the device on charge, without turn it off, then when it finished it's a little bit hot and the display doesn't work.
I think it's a problem of the lock button, not software.
what is the name of this app?
nearxos said:
i install no lock now on my phone that disable the lock screen and seems to work ok now.
Click to expand...
Click to collapse
what is the name of this app?
thanks
MatDrOiD said:
Do the same procedure like before: uninstall apps until problem disappears.
Click to expand...
Click to collapse
I think is a problem related to the memory of the phone. Because I don't have new apps on my Desire.
If I move all my apps on the SD Card, it never (almost) happen...but if some Widget, on the phone, starts in background..
when I push the bottom at the top...the display doesn't switch on.
nearxos said:
hello. i have bought a desire few days ago. yesterday i notice a problem. i have search the internet but havent find anything similar.
when i press the power button to turn of the screen after i press it again to turn on my screen sometimes the screen turns green and i cant do anything.
this thing doesnt happens all the time. but is preaty annoying and i have to remove the battery.
does anybody have an idea what is the problem
Click to expand...
Click to collapse
What version of android are you using? I personnaly only had that issue in htcs version of 2.1, and it only happened once in 2.2
I'm desperate
psycho693 said:
What version of android are you using? I personnaly only had that issue in htcs version of 2.1, and it only happened once in 2.2
Click to expand...
Click to collapse
I think I have the 2.2 and it happens always.
I try to delete most of apps tht I have, and it work for a while but after some hours..the display doesn't switch on.
I'va also delete files from the SD (I had only 400MB free).
I don't know How to fix it.
HELP ME PLEASE
If you are still under warranty, call htc.
screen problem
Hi just wondered if anyone else has had this problem bought a desire a few days ago seemed to work fine but it has begun to act a little strange from time to time. from time to time the touch screen will not work just locks up, also the screen goes crazy flipping from one screen to the next, came with android 2.2 but upgraded it to android 2.3 from the HTC official site using HTC sync thought this may stop it, it does not happen as often now but still does it have to turn the phone off then back on again for it to work, anyone got any ideas on this and how I may cure it Thanks for your time.
Nick
Hi,
Since a week or so, Im experiencing a weird problem with my Desire HD.
This is not always happening, but it happens very sometimes.
When I make a picture, the flash flashes, and the phone turns off... and it will not turn on by pushing the on/off button.
Only taking out the battery, and put it back in helps to get the phone starting up again.
After it is started up, the automatic blacklight adjusting is turned off, and the screen is on full brightness.
Does anyone else experience this problem either? and maybe having a solution?
Btw, it's not the SD, it also happens with a different SD.
Thanks in advance!
Greetz,
Joshoon.
Bump,
No one having an idea?
I only remember it happening the first day I bought it. Almost took it back for replacment, but then I solved it by removing the battery .
It never happened since, and the only thing I did after that was install the latest HTC update.
Check if you're updated.
I've experienced something close to this, only that my phone didn't shut down but just the camera app was closing anytime I tried to take a picture or record a video. Restarted the phone and everything works ok ever since.
Foladko said:
I only remember it happening the first day I bought it. Almost took it back for replacment, but then I solved it by removing the battery .
It never happened since, and the only thing I did after that was install the latest HTC update.
Check if you're updated.
Click to expand...
Click to collapse
My DHD was up-to-date when it happend.
It happend 2 times now.
I contacted HTC about it, there were not known with the problem, and the employee told me it could be a software problem, so they told me to do a factory reset.
Just did that, I hope the issue doesn't pop up again.
I'll keep the thread updated
Update!
Still had not the issue again, so HTC were probably right!
I still have that problem with shutting down phone after taking pictures with flash. I think it's battery related because it happens then battery is lower than 50%. All updates installed and I've done factory reset a couple of times. Anybody find a solution for this annoying problem?
raso86 said:
I still have that problem with shutting down phone after taking pictures with flash. I think it's battery related because it happens then battery is lower than 50%. All updates installed and I've done factory reset a couple of times. Anybody find a solution for this annoying problem?
Click to expand...
Click to collapse
I'm now switched to Galaxy Note since December, but it did not happen again with my Desire HD.
I also had a custom ROM on my Desire HD mostly after this all.
So you could try that too.
if your DHD turn off after take picture with flash, just replace battery will fix this, i'm tested with my DHD at 12/22/2013
I have been using the HOX for over 2 months now but this morning my phone display suddenly doesn't turn on even the backlight key still on and touchscreen still work ( when I sweep my finger up the unlock sound still play, and I can even adjust the volume of the phone, etc... ) I have no ideas if this is a software or hardware problem and how to solve it, I'm still on Stock Rom, Stock Kernel,... Please help me
try to reboot pressing power button for 10 seconds, if it'll not work, it can be hardware problem, as i understood you haven't unlocked it, so you can send it to htc and they will repair it, or if you can, you can change it by yourself,
have you tried starting in bootloader and factory resetting?
glukosio said:
try to reboot pressing power button for 10 seconds, if it'll not work, it can be hardware problem, as i understood you haven't unlocked it, so you can send it to htc and they will repair it, or if you can, you can change it by yourself,
Click to expand...
Click to collapse
Yeah I tried to reset the phone, ai first it worked. But when I turn the screen off and doesn't use it for a few minutes, the problem is back again, It's really odd, I have heard about lots of HOX Screen problem but I haven't seen this one before
So the screen works in bootloader?
maxilick said:
So the screen works in bootloader?
Click to expand...
Click to collapse
Sometimes it does, sometimes it doesn't. Really weird, it feels like the phone has woke up but the display still "think" that it still in standby mode
Hardware fault for sure.
Same Problem
Hey, ive been using my international HTC One X for about two months too now and there have been no problems. ever since the update to 4.0.3 ive been facing exactly the same problem. The screen does not turn on a lot of the time but the touch is active. Have you found any solution to it?
It would be great if you could help me out.
Thanks
mr1029x said:
I have been using the HOX for over 2 months now but this morning my phone display suddenly doesn't turn on even the backlight key still on and touchscreen still work ( when I sweep my finger up the unlock sound still play, and I can even adjust the volume of the phone, etc... ) I have no ideas if this is a software or hardware problem and how to solve it, I'm still on Stock Rom, Stock Kernel,... Please help me
Click to expand...
Click to collapse
I have the same problem now. Using it completely stock, the screen doesn't turn on. Well.... Except for the times I visit the Vodafone shop to get it fixed....
Their first reaction was a defect in the screen, so they ordered a new one. I brought it yesterday again and it is now in for repair.
I don't know if this will solve the problem. How did they fix yours?
Sent from my HTC One S using xda app-developers app
JacoA said:
I have the same problem now. Using it completely stock, the screen doesn't turn on. Well.... Except for the times I visit the Vodafone shop to get it fixed....
Their first reaction was a defect in the screen, so they ordered a new one. I brought it yesterday again and it is now in for repair.
I don't know if this will solve the problem. How did they fix yours?
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
I can't believe it...
I get my HOX fixed last week and I worked normally again. But after 2-3 days, the problem is back again. I contact HTC and they said they even replaced my MOTHERBOARD and Screen. Wtf is happening???
،،
hey guys
I had this problem a month ago, i know its frustrating.
anyway the only solution is factory rest from boot loader and flash RUU (worked for me)
the first time i had it, i did a factory reset, all my pics music were gone, phone went back to normal( stock, locked)
after a day the problem appeared again, second rest.
flashed RUU and the problem is gone. thanks god i have been using my HOX about a month science that problem and every thing is working great.
im sure its a software issue and I recommend every one to back up their files(pics,music)
just flash RUU and good luck
Lol, exactly the issue I had recently had with mine. Sent it backto htc, let's see what they would do about it.
Sent from my HTC Sensation 4G using Tapatalk 2
My colleque has the same issue with his One X.
It started with suddenly everything on his screen looking "zoomed in", so everything double size, looking ugly as a mofo, and not usable. After locking the sceen and unlocking again, it was fine.
Monday suddenly also screen didn't want to turn on anymore. Did the hard reboot for him, and it worked again... Untill he locked his screen and wanted to unlock, same issue.
Also, that time when doing the hard reboot, screen didn't turn on at all. Did another one, and worked again.
He's now sent it in for repair, this definately sounds like ahrdware issue, even full reset through bootloader didn't help.
mhulsegge said:
My colleque has the same issue with his One X.
It started with suddenly everything on his screen looking "zoomed in", so everything double size, looking ugly as a mofo, and not usable. After locking the sceen and unlocking again, it was fine.
Monday suddenly also screen didn't want to turn on anymore. Did the hard reboot for him, and it worked again... Untill he locked his screen and wanted to unlock, same issue.
Also, that time when doing the hard reboot, screen didn't turn on at all. Did another one, and worked again.
He's now sent it in for repair, this definately sounds like ahrdware issue, even full reset through bootloader didn't help.
Click to expand...
Click to collapse
Yup, exactly the same problem I'm having, I sent it to HTC, they said they fixed it by replacing the motherboard, but now it is happening again, I will have to send to HTC again.
This just happened to my phone... Has anyone else solved it? Is reset and flashing RUU the solution?
mr.dj26 said:
hey guys
I had this problem a month ago, i know its frustrating.
anyway the only solution is factory rest from boot loader and flash RUU (worked for me)
the first time i had it, i did a factory reset, all my pics music were gone, phone went back to normal( stock, locked)
after a day the problem appeared again, second rest.
flashed RUU and the problem is gone. thanks god i have been using my HOX about a month science that problem and every thing is working great.
im sure its a software issue and I recommend every one to back up their files(pics,music)
just flash RUU and good luck
Click to expand...
Click to collapse
I have the same problem right now.
It started last week when I was using Flipboard and suddenly everything started zooming in and stuff (same as mhulsegge above). It was resolved by locking my screen and unlocking it.
Last night, i've been getting the black screen when I try to unlock my phone. The touchscreen still works but the screen is just blank. It turns on if I keep locking and unlocking, but it's getting annoying.
My phone is an international One X (duh) bought in Hong Kong and I'm currently living in Canada so it would not be possible to send it back for repairs. Plus my phone is rooted and I am currently using the latest MIUI ROM (2.9.21). I have been using an app called "Sleep" which tracks your sleeping patterns. It requires you to place your screen face down on your bed when you sleep and the accelerometer will track your sleeping patterns and wake you up at the most optimal time. I assume that for the accelerometer to work the screen has to be on, so I am wondering if this can be a screen malfunction (overheat or overuse) problem since the screen has been on for so long (every night when i sleep for around a month).
Since sending it back is out of the question for me because of where I am living right now and I have voided my warranty, I am downloading other ROMs as we speak and seeing if it is a problem with my ROM. I will keep you guys posted.
-edit- I have tried factory reset and reinstalling my ROM (with a full wipe). Still doesn't work.
It´s probably not your rom since I use CM10 hand have the same problem and others have even been running stock and had this problem. The only one who seems to have solved this (at least in this thread) flashed RUU, so guess I´ll go try that now...
Would be great to hear if anyone else has solved it, and how!
edit: This has to be a hardware problem, if I push on the screen it starts working! Its like something is loose, and when i press on the screen it gets connected again.
nicke666 said:
It´s probably not your rom since I use CM10 hand have the same problem and others have even been running stock and had this problem. The only one who seems to have solved this (at least in this thread) flashed RUU, so guess I´ll go try that now...
Would be great to hear if anyone else has solved it, and how!
edit: This has to be a hardware problem, if I push on the screen it starts working! Its like something is loose, and when i press on the screen it gets connected again.
Click to expand...
Click to collapse
Good tip, but I tried a gentle two-fingered push (zoom pinch) and the backlight turned itself on with very little pressure, certainly not enough to flex the screen. I believe that it is a state issue related to zoom, but will try again and report if the issue returns.
Screen black after replacement lcd display unit
Hi,
My HOX touchscreen was broken, the touch and everything was still working. I ordered a replacement lcd display Unit and replaced the complete display and touch. After replacement the screen is completely black but the phone still works. The touch buttons on the bottom still work and i can use the volume buttons. I replaced the lcd display unit very carefully and i am sure nothing is broken etc. So the touch is working but the screen is black. I tried 2 display units and both show me a black screen.
Does anyone know how to solve this problem? Did i forget to do something during the replacement?
Please, i need some help with this issue.
OneX has too much issue with Screen . WTF with HTC?
Hello. I have a problem if anyone can help me? I was updating the phone but stopped because there was not enough battery(so battery finished), and since then it is not turned on. So it does not show anything, and when I want to charge the battery, no icons appear. Can you see the video?
Is there any solution to that? Thanks...
VIDEO: https://youtu.be/LsWRF0p1384
Mar1nc3 said:
Hello. I have a problem if anyone can help me? I was updating the phone but stopped because there was not enough battery(so battery finished), and since then it is not turned on. So it does not show anything, and when I want to charge the battery, no icons appear. Can you see the video?
Is there any solution to that? Thanks...
VIDEO: https://youtu.be/LsWRF0p1384
Click to expand...
Click to collapse
I'm sorry I haven't responded yet to your response after my post here, but your phone is probably hard bricked.
I may be wrong, and for your sake I hope someone else has a solution for you, but I think your M8 is dead now. Get a new phone or send it for repairs (it'll need a new motherboard)