Ok, I'm getting desperate now. Not sure why this has happened. Tried resetting the device and nothing. Tried flashing it witch stock rom and now I can't get past the telephone provider setup as I can't touch the 'Next' button. Has anyone had a similar issue and if you have, please tell me there's a fix for this as I think my manufacturers warranty has ran out as I bought this device when it came out.
LeShin said:
Ok, I'm getting desperate now. Not sure why this has happened. Tried resetting the device and nothing. Tried flashing it witch stock rom and now I can't get past the telephone provider setup as I can't touch the 'Next' button. Has anyone had a similar issue and if you have, please tell me there's a fix for this as I think my manufacturers warranty has ran out as I bought this device when it came out.
Click to expand...
Click to collapse
I've got no advice for you but I'd just like to say I have never heard of a charger causing this problem before EVER.
right. if it's a genuine motorola charger, I even would say they are more reliable then oem.
anyway it's not making sense, because right behind charger connector goes power management IC which wouldn't send higher voltage through but would burn instead.
First I would try to test the digitizer, it should have around 500 ohms resistance on terminals for both horizontal and vertical when not touched. you can test it while still wired.
if it's working ok, then change the digitizer controller. I didn't have rhodium opened yet but from pictures, it looks like it's on mainboard so you probably can't do it yourself.
So I was talking to some fellow geeks in my C# class and decided to root my phone. This site was suggested as the best one to go to.
To my amazement the first thing I saw was a guide w/ software on the first page. I was pulling all nighter, and decided to do that for a break.
So after a half assed attempt at reading the instructions and warnings, I went ahead like a retard and flashed my phone w/ an international OS.
I can't get into download or recovery mode. Holding the buttons down will bring up the Samsung screen, sometimes with the background in the corners is blue too (weird). Same thing if it's plugged in. If the battery is removed it will attempt to power on (the red LED lights up) then powers up.
I've noticed that with thicker cables and using a wall unit instead of the PC the red LED will stay lit longer, giving me hope it can be recovered with a jig.
So from what i've read here, I screwed myself and it's all my fault. So I have two choices
A) Send it into Samsung.
B) Recover it myself with a USB jig. I would rather do this, but im not sure if it's even possible to recover.
C) Also I just got this phone through insurance and haven't sent the old one in yet. It's a Samsung s3 too, just with a cracked face. Anyway I could use the hardware from that?
Any guidance would be greatly appreciated.
scott.austin said:
So I was talking to some fellow geeks in my C# class and decided to root my phone. This site was suggested as the best one to go to.
To my amazement the first thing I saw was a guide w/ software on the first page. I was pulling all nighter, and decided to do that for a break.
So after a half assed attempt at reading the instructions and warnings, I went ahead like a retard and flashed my phone w/ an international OS.
I can't get into download or recovery mode. Holding the buttons down will bring up the Samsung screen, sometimes with the background in the corners is blue too (weird). Same thing if it's plugged in. If the battery is removed it will attempt to power on (the red LED lights up) then powers up.
I've noticed that with thicker cables and using a wall unit instead of the PC the red LED will stay lit longer, giving me hope it can be recovered with a jig.
So from what i've read here, I screwed myself and it's all my fault. So I have two choices
A) Send it into Samsung.
B) Recover it myself with a USB jig. I would rather do this, but im not sure if it's even possible to recover.
C) Also I just got this phone through insurance and haven't sent the old one in yet. It's a Samsung s3 too, just with a cracked face. Anyway I could use the hardware from that?
Any guidance would be greatly appreciated.
Click to expand...
Click to collapse
A jig is worthless here. You could potentially swap the mobo from the cracked screen one but it won't be fun to say the least. So your best bet is sending it to Samsung. Rumor has it they'll fix and return free.
I would suspect that if you cannot get into download mode you are probably screwed after having flashed an international rom. I basically did the same thing with my first s3 except it wouldn't power on at all. I was lucky after an hour sprint couldn't tell that it had been bricked and gave me another one.
Sent from my SPH-L710 using xda app-developers app
Do like a friend did once. Tell the insurance company, they sent you a defective phone..
So figuring what the hell, I cracked open the cases of both S3's. Swapping the MoBo was extremely easy, and it worked like a charm. Fired up immediately. There was some technical difficulty getting the phone recognized on Sprints network.
Will definitely pay closer attention in the future to directions
Hi all,
the wife's HOX died suddenly, won't turn on at all, wont recoginse being plugged in into either the wall or the PC, no lights, nothing.
Unfortunately she has taken a number of pictures of our 5 month year old son on it, which obviously we would like to have back!
I'm competent with taking the phone apart and putting it back togther, however what I want to know is how the Samsung Flash chip is connected to the mainboard.
I can see black glue around the outside of it, but I am unsure if the underlying pins are also soldered down.
My intention was to razor blade the glue away and then buy a knackered (but working) HOX and transfer the chips over.
Obviously I wouldnt be able to do this if the chip is soldered down. I have monkey hands when it comes to soldering things.
Is anyone able to offer any insight?
I've had a google and read the datasheet for the specific chip, but it says nothing about how it is connected.
Thanks in advance.
ucof said:
Hi all,
the wife's HOX died suddenly, won't turn on at all, wont recoginse being plugged in into either the wall or the PC, no lights, nothing.
Unfortunately she has taken a number of pictures of our 5 month year old son on it, which obviously we would like to have back!
I'm competent with taking the phone apart and putting it back togther, however what I want to know is how the Samsung Flash chip is connected to the mainboard.
I can see black glue around the outside of it, but I am unsure if the underlying pins are also soldered down.
My intention was to razor blade the glue away and then buy a knackered (but working) HOX and transfer the chips over.
Obviously I wouldnt be able to do this if the chip is soldered down. I have monkey hands when it comes to soldering things.
Is anyone able to offer any insight?
I've had a google and read the datasheet for the specific chip, but it says nothing about how it is connected.
Thanks in advance.
Click to expand...
Click to collapse
I really can't see this being successful, sorry. I'm fairly sure the chip is soldered down, and the chances of damaging the chip are very, very high if you want to try and get it off.
If the phone didn't come into contact with water a JTAG recovery might be possible. It may not get the phone working again but it could get your data back. Alternatively companies like DriveSavers have an excellent reputation for getting data off flash chips, but it'll cost you in the region of $400 - $1400 (I got a quote a month or so back, when I thought my HOX was finished.)
I really wouldn't recommend trying to remove the chip though. You could do irreparable damage to the chip, which would render it completely unreadable.
ucof said:
Hi all,
the wife's HOX died suddenly, won't turn on at all, wont recoginse being plugged in into either the wall or the PC, no lights, nothing.
Unfortunately she has taken a number of pictures of our 5 month year old son on it, which obviously we would like to have back!
I'm competent with taking the phone apart and putting it back togther, however what I want to know is how the Samsung Flash chip is connected to the mainboard.
I can see black glue around the outside of it, but I am unsure if the underlying pins are also soldered down.
My intention was to razor blade the glue away and then buy a knackered (but working) HOX and transfer the chips over.
Obviously I wouldnt be able to do this if the chip is soldered down. I have monkey hands when it comes to soldering things.
Is anyone able to offer any insight?
I've had a google and read the datasheet for the specific chip, but it says nothing about how it is connected.
Thanks in advance.
Click to expand...
Click to collapse
Try first change the battery to see if the phone will start again it is the cheap way and most secure
de4life - thanks, I've had a quote for data recovery from Kroll. They want £95+ to look at it and provide a list of what can be recovered and then between £195 and £395 for actually recovering it for me. Far too expensive!
As for JTAG, there's been no water damage whatsoever; I've had a quick Google and it says this is more for Routers. How could I do it to my phone? Im not fussed about getting the phone working again, just want the contents of the flash storage back.
Thant - alas, the was the first thing I tried. New battery has made no difference. Which is annoying as her old Desire Z showed the same symptoms, we bought a new battery and its works again. She's currently using that until we decide what to do.
ucof said:
de4life - thanks, I've had a quote for data recovery from Kroll. They want £95+ to look at it and provide a list of what can be recovered and then between £195 and £395 for actually recovering it for me. Far too expensive!
As for JTAG, there's been no water damage whatsoever; I've had a quick Google and it says this is more for Routers. How could I do it to my phone? Im not fussed about getting the phone working again, just want the contents of the flash storage back.
Click to expand...
Click to collapse
First thing's first, if you do go down the data recovery route try to avoid companies that charge any type of analysis fee. Kroll are a well known company but I've not heard much good things about them. I went through an extensive search of companies when I thought I'd killed my HOX and found DriveSavers were the best in terms of reputation, and they don't charge a fee to look at the phone. They are very expensive though, perhaps more so than Kroll, and you have to send the phone to the States which is daunting and costly in of itself (I assume from your £ quotation that you're UK based?).
It's good that there's no water damage. It's difficult to say what can cause the motherboard to suddenly stop working like that, but it's unlikely there has been a serious short circuit that could have affected the memory chip. Have you tried dissembling the phone completely and putting it back together? It may sound ridiculous to even try it, but when one of my older phones suddenly died I managed to get it working by taking it apart and then just putting it back together again. There are a lot of connections within the HOX motherboard framework that could easily have come loose. You might already have done this, but just a thought.
In terms of JTAG, it can be done on mobile phone motherboards with the right equipment. It's usually used for soft bricked phones to reset the software back to its original form if it's been corrupted, but I have seen cases where hard bricked phones were brought back to life using this method, including the HOX. It's not really something you can do at home (not cheaply, anyway) but there are companies that provide this service. One of the more popular services is here: http://mobiletechvideos.mybigcommerce.com/htc-one-x-jtag-brick-repair/ - I believe they post on here from time to time as well. Again, based in the States, but significantly cheaper than data recovery and as far as I've heard very professional. I don't know of any mobile phone JTAG services in the UK, though they probably do exist.
Keep in mind the data chip on your phone is likely fine. Even if the motherboard has stopped working, the memory chip itself is unlikely to be affected and will still contain all of your data - albeit in a scrambled form. If you send it out to companies then they can potentially damage the chip beyond repair, if you go down the route of sending the phone out to repair/data recovery companies I would urge extreme caution. If it's still on the chip the data itself isn't going anywhere. Take your time and make sure you're sending your phone to the right people, because one false move and your data is gone for good.
A while back i used to "try" to root stuff. I sucked at it BAD. Anyway, I have a Galaxy Note 8.0 (GT-N5110) that I had rooted to a certain point (very superficial) and I just kept it the way it was, that way I could use Multi-window for any app. This morning I unplug my tab from the charger only to be disappointed that it will not turn on. Ive tried different power outlets, different cables, different base chargers, even the whole "power+vol_up+home" thing... nothing. I never updated the tab when Kitkat came through the pipeline. Im freaking out that a new major update automatically happened overnight or something. Im sorry to trouble you all, but does anyone have suggestions? Since it's rooted I can't take it to Samsung or Best Buy. Honestly if I could just get it back to stock, that would be awesome, but im more concerned about getting it to simply turn on. Any Ideas?
If your device is rooted you won't get an OTA update so that could not be the problem. You can try to unplug battery (mus open the device)"and see what happened. Maybe your battery is faulty or someting else.
K... I appreciate it Ill take a look. But, lets say I actually open it (without making things worse), how do I determine if the battery is in fact faulty? If it is, can I get a replacement? preferably an official samsung one.
EDIT:
Scratch that. Sry, Im just always scared of doin stuff, so I always feel like I have to ask the question, but I'll look it up. Im confident at least this should be easy enough for me to do Thank you again.
The problem with this device is you cannot pull out the battery easily. Maybe after that steps it boots up again.
Battery removal wasn't bad... now I'm just waiting for a new one (ordered on ebay, crossing fingers hoping it was legit). What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
varxtis said:
Battery removal wasn't bad... now I'm just waiting for a new one (ordered on ebay, crossing fingers hoping it was legit). What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
Click to expand...
Click to collapse
Wow, that suck. sorry for you man. For now, try to plug the tablet to a computer and while device manager opened and see if there is change. If the change say "qhsusb" or something along that line and not your model number . . . changing battery wont do anything because it's already hard bricked. if not, finger cross.
varxtis said:
What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
Click to expand...
Click to collapse
No. But sometimes after this step and reconnecting the battery the device boots up. Also a battery calibration is done.
I tried plugging in the tablet to the computer with the old battery and then without any battery. Neither one prompted anything in the device manager. Today I got the new battery (assuming its legit and in good condition) in the mail. I plugged it in, and nothing. Plugged the tablet with the new battery to the wall charger, nothing. Plugged the tablet with the new battery to the computer while running device manager, nothing.
I'm going assume that the new battery is dead and let it stay connected to the wall charger for 8+ hrs, and see if there are any changes.
I just really don't understand what the deal is and why this would randomly happen. Ive never had problems with the firmware or anything. I have felt like there was an issue with the battery being that it doesn't seem to be keeping much of a charge... but for it to just Hard Brick like this seems so out of the blue. Can anyone provide me with additional suggestions please?
Maybe I'll ask it this way...
Is there any way to test if the batteries are food? That way I can at least determine if the tablet is in fact hard bricked or just bad batteries.
Might not be what you want to hear, but if different cables, chargers and batteries don't work, then maybe there was a power surge overnight while the device was plugged into the wall that took out the device (I once lost a computer that way and now I only use surge suppressors (note that not all power bars are proper surge protectors! See here: http://en.wikipedia.org/wiki/Surge_protector ) that are UL 1449 certified with a low clamping voltage and high energy absorption rating as a minimum; the fancier ones can even tell you if your wall outlet has a grounding problem). Or your tablet's USB port is broken, but that doesn't make sense based on what you've said thus far. Or you're just super-unlucky and all of your replacement parts are also faulty (it could happen). Either way, I've got my fingers crossed for you!
In the meantime, a multimeter would be able to tell if the batteries hold a charge, and whether or not power flows to the device when the battery is attached or the device is plugged into the wall or computer.
Just make sure you read up on how to use one first so you don't accidentally electrocute yourself:
https://learn.sparkfun.com/tutorials/how-to-use-a-multimeter
rtiangha said:
In the meantime, a multimeter would be able to tell if the batteries hold a charge, and whether or not power flows to the device when the battery is attached or the device is plugged into the wall or computer.
Just make sure you read up on how to use one first so you don't accidentally electrocute yourself:
Click to expand...
Click to collapse
Ill definitely be looking into this option in depth tomorrow, and deeply appreciate it. At least it's something. T_T I don't want my tablet going to electro grave. This sucks so bad. This has been a month from hell
First my printer decides its time to start printing crooked over a couple of months, getting so bad that it jams up a few weeks ago, requiring me to get a new printer, which has been a fiasco in and of itself that still hasnt been resolved. Ive gone through 4 printers in one week, all of them different model printers, all from HP, and each and every one of them defective.
Then my laptops video card tweaks out because of installing Splashtop Stream, which starts a domino effect requiring me to do a factory reset on the laptop.
Then my Tablet just decides to kill over.
Then my Microsoft Arc mouse decides it doesn't the want to wheel to work requiring me to purchase a new one, and when I receive it, the cover for the battery compartment is missing and the wheel click is defective. It took 2 and a half weeks to resolve
Then I get bronchitis.
all in less than a month.
Alright, ya... it's dead. Oh well. Here's me trying to make the most of it: are there any places that buy bricked tabs? I figure the parts have to have some sort of salvage value.... maybe.
You can't go to a Samsung service shop? They might not fix it under warranty, but I assume they'll have a look at it and give you an estimation? I feel for you, we all have had these awful weeks... I soft bricked my pad, my computer started to play up, my other computer decided it wanted to die after years of hard work and not skipping a beat, my son got the flu, the missus was on her monthly(grumpy wife..take cover), and when I took a break from it all on the toilet I found that we had run out of paper! To make matters worse, my favorite football team lost from a second division team.. This all happened in one single day! So chin up, it might take a week, but when all it's fixed again you'll experience deep appreciation for the things you have taken for granted.... (xda fixed my tablet, time fixed my wife)
Sent from my GT-N5100 using XDA Free mobile app
Sry for delayed response.
Im very very doubtful that Samsung will help. I have two more... ideas, before I go to Samsung. Non-invasive of coarse, wouldn't want to make matters worse.
K, So first off I took the tablet with extra battery to a tech place in the area that said the batteries are fine, but when they put a multimeter to the motherboard nothing came back. Basically its dead according to them. There's one more shop in the area I want to get a second opinion from. Next, does anyone know anything about an app called "Splashtop Stream"? I'm a fond user of Splashtop to control/view my computer straight my tablet, but when I installed "Splashtop Stream" to use the tablet as an extended screen (not just a cloned second screen), my tablet and both computers I tried it with did NOT like it. I immediately uninstalled it, but it dawned on me that it was just a matter of days later that my Tablet died. I hate to grasp at straws, but if an app like that is too resource intensive, I'm okay with seeing a connection that it fried my tablet. I can't just ask Splashtop "Hey, does your app fry motherboards", so I need a way of researching legitimate known problems. I can't afford a $400 tablet right now.
The reason why I'm using Samsung as a last resort is because it's outside my warranty time, and the moment they know that I did even the simple fast-mod on it, they'll slap it down and won't help. There no custom boot or Roms on it.
With all this said, any suggestions anyone?
misternagoya said:
You can't go to a Samsung service shop? They might not fix it under warranty, but I assume they'll have a look at it and give you an estimation? I feel for you, we all have had these awful weeks... I soft bricked my pad, my computer started to play up, my other computer decided it wanted to die after years of hard work and not skipping a beat, my son got the flu, the missus was on her monthly(grumpy wife..take cover), and when I took a break from it all on the toilet I found that we had run out of paper! To make matters worse, my favorite football team lost from a second division team.. This all happened in one single day! So chin up, it might take a week, but when all it's fixed again you'll experience deep appreciation for the things you have taken for granted.... (xda fixed my tablet, time fixed my wife)
Sent from my GT-N5100 using XDA Free mobile app
Click to expand...
Click to collapse
O_O That does suck!! Sry man.
varxtis said:
Sry for delayed response.
Im very very doubtful that Samsung will help. I have two more... ideas, before I go to Samsung. Non-invasive of coarse, wouldn't want to make matters worse.
K, So first off I took the tablet with extra battery to a tech place in the area that said the batteries are fine, but when they put a multimeter to the motherboard nothing came back. Basically its dead according to them. There's one more shop in the area I want to get a second opinion from. Next, does anyone know anything about an app called "Splashtop Stream"? I'm a fond user of Splashtop to control/view my computer straight my tablet, but when I installed "Splashtop Stream" to use the tablet as an extended screen (not just a cloned second screen), my tablet and both computers I tried it with did NOT like it. I immediately uninstalled it, but it dawned on me that it was just a matter of days later that my Tablet died. I hate to grasp at straws, but if an app like that is too resource intensive, I'm okay with seeing a connection that it fried my tablet. I can't just ask Splashtop "Hey, does your app fry motherboards", so I need a way of researching legitimate known problems. I can't afford a $400 tablet right now.
The reason why I'm using Samsung as a last resort is because it's outside my warranty time, and the moment they know that I did even the simple fast-mod on it, they'll slap it down and won't help. There no custom boot or Roms on it.
With all this said, any suggestions anyone?
Click to expand...
Click to collapse
I randomly bumped here and I'm no expert, but if your tablet's motherboard is indeed dead, I believe there is absolutely no way they can tell that the device got rooted at some point. You did not "hard brick" it, that's a whole other thing, or at least so I've learned in my not-very-long experience. "Hard brick" should be the result of flashing a kernel made some other device, which definitely is not your case. Moreover, that does not kill the motherboard, it just makes anything unbootable: it's a software problem, so it can actually be detected. You had a hardware failure that most likely completely wiped any proof that you have ever modified your device, so the only problem that you might have, I think, is them telling you that they take no responsibility for what your power outlet has done to the device, but they shouldn't be able to detect any modification that you have made. In my opinion technical support is worth trying.
Awesome!! Thank you so much!
varxtis said:
Awesome!! Thank you so much!
Click to expand...
Click to collapse
You're welcome, good luck!
Just thought Id let everyone know that I managed to get Samsung to compromise on the matter since the Tablet is only 5 months past warranty (1yr 5mnths since purchase). So, not much longer and hopefully Ill have a tablet that works yet again.
This a strange one to say the least. I have a Nexus 7, Zenfone 2 ZE551ML and a Padfone-x so I'm certainly an Asus fan and I decided to buy the ZE550 16gb Zenfone 2 for my son. He loves it. I took it from him for a few days and put it in my bedside drawer. Yesterday I took it out to charge it with my THL 5000t charger (this is the same charger I use on my padfone-x without any issues). I left it charging for about 4 hours, tried to switch it on and found a crack in the lower left third that stretches almost all the way across the screen with that purple ink stain blob running up the left side. There is ZERO physical surface damage to the screen. Nothing. Not a scratch or blemish on the outside of the phone, front, back, sides, screen NOTHING.
The screen is blank now when it's "on" and it's also relatively warm. I can only conclude that the phone overheated and damaged the screen. Did a Google search and found something similar with a Zenfone 5 from last year I think. But I've never heard of it apart from that. The phone is less than two months old so it's still covered by Asus USA but the problem is that I'm in Africa and won't be back for another month or more. Unfortunately I get the feeling Asus are going to dispute my problem based on using a thl charger and/or saying I damaged the phone. I've ordered a screen anyway but I'm going to take it up with them tomorrow and see if they step up. Has anyone else encountered this type of issue with any brand before?
I have no issue with other chargers. i have owe many phone.and many chargers. All of them work but without quick charge option
I suppose its possible that the battery got too hot, expanded and cracked the screen but not the panel...
Wow is all I can say. Asus are replacing the phone completely. No quibbling, just a description of the circumstances and the physical condition of the phone along with the serial number. Excellent, excellent customer service. I'm impressed.
Now, since I'm returning it, can someone tell me how to flash/wipe this phone via pc without a screen?
I would say your best bet is to get the phone into fastboot mode and go from there. This is pretty easy since all you have to do is hold the volume up button while it powers on. In fastboot, you can issue commands from your computer while the phone is connected by USB.
Look in the [index] or around the forum for a guide on flashing either stock or something similar and it should go through all the steps of getting ADB/fastboot working and go through the basics of fastboot. If I find the time, I'll try find one for you in case you don't know where to start.
funkencool said:
I would say your best bet is to get the phone into fastboot mode and go from there. This is pretty easy since all you have to do is hold the volume up button while it powers on. In fastboot, you can issue commands from your computer while the phone is connected by USB.
Look in the [index] or around the forum for a guide on flashing either stock or something similar and it should go through all the steps of getting ADB/fastboot working and go through the basics of fastboot. If I find the time, I'll try find one for you in case you don't know where to start.
Click to expand...
Click to collapse
I'll try it and get back to you. Thanks.