Develop Bugs

Another funny story at a Verizon store

When they swapped my fascinate for an incredible 2, they didn't include a Global SIM and i will be traveling out of the country for like 5 days this weekend, anyway...
i walked into a Verizon store yesterday and shortly after, a guy offered to help me, i told him that i have the inc2 which is global and needed the global SIM card for it, he replied that my phone wasn't a global phone, that i needed to call a 1-800 for them to send me one, i insisted that my phone was global and after 4 times insisting to him he said "wait" walked to one of the demo inc2 and looked at the specs and features, he said "oh ok so it is a Global phone"
then i asked again, so what about that global SIM card i need, he then called another associate and asked him about the SIM, the other associate replied, "but you need a global phone for that, the country that you're going uses GSM and you need a GSM phone, yours is CDMA" at that point i just gave up talking to both of them and left, aparently they don't know the very phones they sell.

Hahah what tards.

Snakehn said:
When they swapped my fascinate for an incredible 2, they didn't include a Global SIM and i will be traveling out of the country for like 5 days this weekend, anyway...
i walked into a Verizon store yesterday and shortly after, a guy offered to help me, i told him that i have the inc2 which is global and needed the global SIM card for it, he replied that my phone wasn't a global phone, that i needed to call a 1-800 for them to send me one, i insisted that my phone was global and after 4 times insisting to him he said "wait" walked to one of the demo inc2 and looked at the specs and features, he said "oh ok so it is a Global phone"
then i asked again, so what about that global SIM card i need, he then called another associate and asked him about the SIM, the other associate replied, "but you need a global phone for that, the country that you're going uses GSM and you need a GSM phone, yours is CDMA" at that point i just gave up talking to both of them and left, aparently they don't know the very phones they sell.
Click to expand...
Click to collapse
haha wow nice story. I personally think Verzion people are only hired to sell phones not know them or at least that's how I try to justify their ignorance. If you really want to get anything done you kinda have to call Verizon I'm sure they can set something up. Alternatively you can visit another store just make sure you report it to Verizon they give you free stuff and you might end up with a new phone.

The sales people at the stores are a giant mixed bag. The guy I bought my I2 from wasn't highly knowledgeable about the technology, but he knew the devices well enough to sell them, and was actually somewhat eager to hear some of my insights.
I've had worse luck with talking to people at the call centers.

You can just call Verizon and get an unlock code and use the sim of your choice from that country
Sent from my ADR6350 using XDA App

bradsinram said:
You can just call Verizon and get an unlock code and use the sim of your choice from that country
Sent from my ADR6350 using XDA App
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Click to collapse
yeah that's what i ended up doing.

Ha! I usually end up more knowledgable about the devices than the sales reps at my local store too (and that's not sayin much!) but this time around, when I bought my I2, I actually had a guy who recognized MIUI on my INC 1 that my daughter was inheriting from me. He gave me a nod and advised that if I ever have trouble, make sure I unroot before bringing the phone in....I said "yeah, gotcha "

new to verizon and the local corp. store has been really good. I did go to an "authorized retailer" once and they were retarded. My wife wanted to try the iphone4 since she had never had one and they told me that iphones didn't sell so they didn't stock them. They also told me that android was the only mobile OS that was good.
I laughed at them.
Apparently, they don't get much profit off the iphones, otherwise they would have had them.

Your story reminds me of this:
http://youtu.be/nYk0dQrz3uc
XD

nrfitchett4 said:
new to verizon and the local corp. store has been really good. I did go to an "authorized retailer" once and they were retarded. My wife wanted to try the iphone4 since she had never had one and they told me that iphones didn't sell so they didn't stock them. They also told me that android was the only mobile OS that was good.
I laughed at them.
Apparently, they don't get much profit off the iphones, otherwise they would have had them.
Click to expand...
Click to collapse
As much as I am an Android fanboy, I'll still admit that iOS is a good mobile platform. The only two I'll really bash is Windows mobile and Blackberry OS. I haven't really messed with WebOS to really form an opinion about it.

As an employee of an Indirect sales location, I LOVE when people who frequent this site come in and try to "one-up" on phone knowledge. They may know certain phones better than me but as an avid android fanboy I play with all of them and check up into every phones forum just to see how its doing (root,ROMs,themes,reviews) The best way to find out if an associate knows what they are talking about ask them what real world Mbps they can get on 3g/4g and see the response.
It's usually a blank stare...

The ones here were thoroughly convinced that the Tbolt sim was compatible with global and vise versa with the Inc2. I walked out of the store while he was in mid sentence.
Another rep at a Verizon kiosk in the mall told me any Verizon phone will automatically convert to 4G OTA as soon as it comes out for us.
Store reps are idiots. Usually helpful and nice but they're dumb.
If I hear one more of those guys tell me I should download a task killer I'm going to burn the store down
Sent from my ADR6350 using Tapatalk

Hey, not all of us store reps are uneducated about the products we sell... but most are . I'l admit, I do enjoy when someone who knows at least a little bit about Android and just Verizon stuff in general comes in, but y'all'd really be surprised at how uneducated some of the people that come in are.
"What's an iPhone?"
In the middle of a city. True story.

Rule of thumb: if a rep knows what XDA is, he's not totally clueless. My regional manager likes to say there are three kinds of reps: sharks, techies and customer service. The sharks are the people that rock at sales, but don't know or care much about what they sell. The customer service makes sure all the customers stay happy and have their problems resolved. The techies make sure the other two stay out of trouble. There's a reason why 50+ reps in my area have me on their speed-dial, sadly.

Personally, I only buy phones from vz's site. Most of the Verizon stores are franchise's and are dumb people just selling phones.
I'm sure their are a few of you that now what your talking about, but its few.

06stang said:
Store reps are idiots. Usually helpful and nice but they're dumb.
If I hear one more of those guys tell me I should download a task killer I'm going to burn the store down
Sent from my ADR6350 using Tapatalk
Click to expand...
Click to collapse
I have a co worker and that's all she keeps doing. I keep telling her to root her phone and install a rom. However, she has had bad experiences with windows phones and is afraid. I keep telling her Android is different. The developers actually are very knowledgeable and create really great stuff. Hopefully, one day I can convince her. She has a t-moble LG G2x.

nrfitchett4 said:
Apparently, they don't get much profit off the iphones, otherwise they would have had them.
Click to expand...
Click to collapse
I work for Best Buy, we make about $15 off of each iPhone we sell... its pretty crappy. But what we don't make on the phone we make on the teenage girls who have to have a different case for each outfit they wear.

Someone mentioned call center troubles...I had a Droid 2 and I was just complaining to try and get them to authorize an early upgrade. I said it was slow...the lady on the phone told me that she's sure I can swap out the processor for a faster one from eBay. I gave up with phone support after that. LOL.
And here is where you say "cool story bro"...
Sent from my ADR6350

Snakehn said:
When they swapped my fascinate for an incredible 2, they didn't include a Global SIM and i will be traveling out of the country for like 5 days this weekend, anyway...
i walked into a Verizon store yesterday and shortly after, a guy offered to help me, i told him that i have the inc2 which is global and needed the global SIM card for it, he replied that my phone wasn't a global phone, that i needed to call a 1-800 for them to send me one, i insisted that my phone was global and after 4 times insisting to him he said "wait" walked to one of the demo inc2 and looked at the specs and features, he said "oh ok so it is a Global phone"
then i asked again, so what about that global SIM card i need, he then called another associate and asked him about the SIM, the other associate replied, "but you need a global phone for that, the country that you're going uses GSM and you need a GSM phone, yours is CDMA" at that point i just gave up talking to both of them and left, aparently they don't know the very phones they sell.
Click to expand...
Click to collapse
Apparently most of these Verizon techs are clueless about the Inc2.. When I had convinced the tech over the phone to let me trade phones rather than do yet another warrenty claim on my Samsung Fascinate, he told me my options, and stated explicitly that the Droid Pro was the global phone. Then of course I looked up reviews and found out the Inc2 was a global phone as well.
So a nice feature I was getting that I had no idea about, because the tech apparently didn't know either.

im sure some of the customers are pretty uneducated, but i have yet to meet a store rep who actually knows their products or makes an earnest effort to help when i have a legitimate problem. i only go into the stores if i absolutely have to, it's always been a pretty awful experience lately. i've been with them for about 10 years, and i like my incredible II well enough, but I really regret going with them this time around. I think I have about one more bad experience in me before i call it a day, pay the etf and sign up with sprint.
Sent from my Transformer TF101 using Tapatalk

Can I Claim Warranty?

Hi,
I just bought a T-Mobile galaxy s3 from someone and it has 9 months warranty on it as the person just recently bought it in contract from tmobile. My question is, can i go to the tmobile store and claim warranty even though im not the original owner who bought the phone with contract! I just inserted my sim and started using it. The headphone jack is faulty as I only hear sound in one ear when plugged in. I have the box and all the accessories.
Thanks
Action

Worth a shot. Just don't tell them you bought it second hand. They'll check the serial/Imei for warranty time left.
Sent from my SGH-T999 using Tapatalk 2

If you have the PHP bundle you can do a swap after three days with no questions asked all is required is a $5 processing fee and confirmation it has no physical or water damage.
I am a T-Mobile sales rep so you can take my word as good :good:
EDITED:
Reason being you need PHP and to wait three days is to make it a quick no questions asked process.
It take three days for the IMEI of a new device you are using to register in your account as "being in use"
Also, having PHP (Full Insurance) goes over any existing or non existing warranty and extends it so you will always be able to get and exchange or alternate, even if they don't sell the device anymore

If they do ask I'm sure you could say that its your friends and he gave it to you.
Sent from my Galaxy Nexus using xda premium

just in case, did you try a different set of headphones?

JaY iZz BaKk said:
If you have the PHP bundle you can do a swap after three days with no questions asked all is required is a $5 processing fee and confirmation it has no physical or water damage.
I am a T-Mobile sales rep so you can take my word as good :good:
EDITED:
Reason being you need PHP and to wait three days is to make it a quick no questions asked process.
It take three days for the IMEI of a new device you are using to register in your account as "being in use"
Also, having PHP (Full Insurance) goes over any existing or non existing warranty and extends it so you will always be able to get and exchange or alternate, even if they don't sell the device anymore
Click to expand...
Click to collapse
And as a customer service rep who handles cleanup calls all day from people who listened to the sales rep could I just point out the fact that he already clearly stated the phone was purchased from someone else who purchased it 3 months ago on a contract. He put his sim card in it so it will work until they check the ESN and begin to wonder where this phone came from, which sounds like another person still under contract who hasn't paid the ETF. And if the phone wasn't purchased off contract BAM now the earphone jack wont matter anyway..... Get your money back and stop listening to salesmen!!
Sent from my SGH-I747 using Tapatalk 2

stinkeye22 said:
And as a customer service rep who handles cleanup calls all day from people who listened to the sales rep could I just point out the fact that he already clearly stated the phone was purchased from someone else who purchased it 3 months ago on a contract. He put his sim card in it so it will work until they check the ESN and begin to wonder where this phone came from, which sounds like another person still under contract who hasn't paid the ETF. And if the phone wasn't purchased off contract BAM now the earphone jack wont matter anyway..... Get your money back and stop listening to salesmen!!
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
thats why tmo customer service ranks so low, you have no ideal what you are talking about. tmo is gsm and uses imei # not esn, the salesmen is absolutely right, once the phone shows up on ur acct. and its not a iphone or non tmo devise you can claim warranty. sales reps dont ask where you got the phone but they will inspect the devise for damage. stinkeye22 get a tmo phone. ur att s3, is killing your brain cells.

darocsfinest1 said:
thats why tmo customer service ranks so low, you have no ideal what you are talking about. tmo is gsm and uses imei # not esn, the salesmen is absolutely right, once the phone shows up on ur acct. and its not a iphone or non tmo devise you can claim warranty. sales reps dont ask where you got the phone but they will inspect the devise for damage. stinkeye22 get a tmo phone. ur att s3, is killing your brain cells.
Click to expand...
Click to collapse
Lol. I have to agree with you. Because if T-Mobile would actually ignore the fact that that imei (my bad) is/was attached to another account and used (once again probably on an unpaid contract) and actually replace it, let alone allow it to operate after it finally does register then they are pretty stupid. If an IMEI is banned and the cell phone is stops working on the network, putting a new SIM card in the phone will not make the phone work. If that phone has an open contract it will pull a flag eventually I would think. Maybe I'm wrong, don't work for T-Mobile or AT&T. But if it does work wow, they really are idiots. Either way stop trying to scam the phone company for a mistake you made.
Sent from my SGH-I747 using Tapatalk 2

stinkeye22 said:
Lol. I have to agree with you. Because if T-Mobile would actually ignore the fact that that imei (my bad) is/was attached to another account and used (once again probably on an unpaid contract) and actually replace it, let alone allow it to operate after it finally does register then they are pretty stupid. If an IMEI is banned and the cell phone is stops working on the network, putting a new SIM card in the phone will not make the phone work. If that phone has an open contract it will pull a flag eventually I would think. Maybe I'm wrong, don't work for T-Mobile or AT&T. But if it does work wow, they really are idiots. Either way stop trying to scam the phone company for a mistake you made.
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
OKAY Mr.CS, if you take a look at device support in Quickview you will see that it shows the devices warranty status plus how long it's been in use. If the customer had PHP it acts as an extended warranty to the device even if he was not the first person to use it.
Original Poster, contact me through PM I will help you get a replacement.

Action1 said:
Hi,
I just bought a T-Mobile galaxy s3 from someone and it has 9 months warranty on it as the person just recently bought it in contract from tmobile. My question is, can i go to the tmobile store and claim warranty even though im not the original owner who bought the phone with contract! I just inserted my sim and started using it. The headphone jack is faulty as I only hear sound in one ear when plugged in. I have the box and all the accessories.
Thanks
Action
Click to expand...
Click to collapse
So... What was the outcome?
Sent from my SGH-I747 using Tapatalk 2

Wouldn't the insurance be linked to the original account holder? Once it registers with the new sim I'm pretty sure they'd void it.
i.e. if I sell my car and the new owner crashes it, my insurance isn't going to foot the bill.

The warranty carries over to the new device. I've had had a similar issue. Sold my old phone bought a new one out of tmobile. My account registered the new mobile and I had to do an insurance claim one time I lost my phone and I got the phone I bought out of tmobile back for a deductible.

Oh well, no reply. My point was that you can't (or shouldn't be able to) purchase a used phone, especially one that hasn't had the contract paid off, slap a warranty on it & have it replaced. Doesn't make sense..
Sent from my SGH-I747 using Tapatalk 2

stinkeye22 said:
Oh well, no reply. My point was that you can't (or shouldn't be able to) purchase a used phone, especially one that hasn't had the contract paid off, slap a warranty on it & have it replaced. Doesn't make sense..
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
oh no worries, you will get your response.
I'm helping him right now and we will post the result.

Upgrade and keep unlimited data

Hi all, sorry if this has been covered. My wife recently upgraded to the Verizon HTC One, my contract isn't up till Feb '2014 on my razr but I was so impressed with the one and because I'm basically a 49 year old child I couldn't stand not having it, not having the cash to buy it out right I thought about using the edge program but I'm not eligible till my contract is up so I called Verizon to beg for an early upgrade,no go but the rep said I could add a line and when I activate my new phone switch it with an old flip phone I had before I had a smart phone, so on paper it looks like I added a smartphone for 40 bucks a month but I swapped that one for my razr, added the flip phone and it only costs me 10 bucks a month, to clarify the phone number on my razr is now on my one and the new number is on the old flip phone! I still thought my plan would go to the share plan where my wife and I would share 4 gigs but I just looked at my bill she's on a 2 Gig plan and I'm still on unlimited, I'm not sure if Verizon just messed up or if it didn't change because I added a line instead of upgrading from the razr. If nothing else this is a way to get the one before your contract is up without paying full price upfront with the added bonus of possibly keeping unlimited data!
Sent from my GT-P3113 using xda app-developers app

yup. its a workaround. since you never altered the status of your unlimited account/line - nothing happens. its essentially the same thing as buying a phone outright and activating it on your unlimited line.

bik2101 said:
yup. its a workaround. since you never altered the status of your unlimited account/line - nothing happens. its essentially the same thing as buying a phone outright and activating it on your unlimited line.
Click to expand...
Click to collapse
There's the side effect of extending the contract on your unlimited line by 2 years, which can be a blessing or a curse depending on how you look at it.

I'm amazed that it was the Verizon rep that suggested the work around! I really like the one and am glad I got it, all I've done to it is used rumrunners s -off and installed adaway and of course titanium backup to freeze bloat ,battery is good for such a powerful device
Sent from my GT-P3113 using xda app-developers app

djerk said:
I'm amazed that it was the Verizon rep that suggested the work around! I really like the one and am glad I got it, all I've done to it is used rumrunners s -off and installed adaway and of course titanium backup to freeze bloat ,battery is good for such a powerful device
Sent from my GT-P3113 using xda app-developers app
Click to expand...
Click to collapse
Yeah its bc (from what I've read) vzw reps get commission for phones sold, whether it's through upgrades, new lines, whatever. So it's in their interest.
Sent from my One using Tapatalk

I never worked for Verizon, but with AT&T, that's what we would call a cross upgrade, technically. You should still be eligible for an upgrade on that old line too since you just added a line in order to get the One.
From what I'm told, Verizon reps' commission comes solely from selling devices, not so much from selling plans. However with AT&T, you get paid for anything you do, whether you're upgrading their device or upgrading their plan. A lot of AT&T reps will stress going to their Mobile Share plan because they get paid a ton for those plans. You'll also never run into an AT&T rep who will willingly sell you an iDevice either since in some cases you can potentially LOSE money.
This is all from an authorized retailer experience, of course. I'm not sure if corporate is the same way.
Sent from my LG-D800 using xda app-developers app

I just upgraded yesterday using similar method. Costco had HTC One with bonus travel bundle for $79 so I went to the kiosk and told the rep what I wanted to do, he was more than willing to help, although he said he couldn't do the switch between lines, he gave me 2 extra sim cards (one small and one big one) so I could do the switch myself. I needed two sim cards because I was switching from the Rezound to One and sim cards are different sizes so after initial activation of the One on tiered line I had to deactivate big sim card from my unlimited line (rezound), activate new small sim card and put it in the One, then do the opposite with my tiered line, deactivate small sim card (One) and activate big one to be used in the Rezound. So if you're planning to do the transfer, make sure you ask for additional sim cards. I did transfer online without any problems. I also asked the rep if he could transfer upgrades from my other lines and do the same and he said yes. I have 3 lines two unlimited one tiered all eligible for upgrade so I'm probably going in on Friday to upgrade another line

thatsonlyme said:
I just upgraded yesterday using similar method. Costco had HTC One with bonus travel bundle for $79 so I went to the kiosk and told the rep what I wanted to do, he was more than willing to help, although he said he couldn't do the switch between lines, he gave me 2 extra sim cards (one small and one big one) so I could do the switch myself. I needed two sim cards because I was switching from the Rezound to One and sim cards are different sizes so after initial activation of the One on tiered line I had to deactivate big sim card from my unlimited line (rezound), activate new small sim card and put it in the One, then do the opposite with my tiered line, deactivate small sim card (One) and activate big one to be used in the Rezound. So if you're planning to do the transfer, make sure you ask for additional sim cards. I did transfer online without any problems. I also asked the rep if he could transfer upgrades from my other lines and do the same and he said yes. I have 3 lines two unlimited one tiered all eligible for upgrade so I'm probably going in on Friday to upgrade another line
Click to expand...
Click to collapse
Geez, what SIM card did the Rezound use? Because the HTC One is the MicroSIM which was the standard for a bunch of years. I know some of the newest phones are now using the smaller NanoSIM. Luckily for me my Razr already used the MicroSIM so after I did the upgrade I just deactivated that new SIM, activated her old phone again (iPhone with no SIM) and put my SIM into the new HTC One. I did not use the upgrade transfer feature this time, because my sisters line was due for an upgrade anyway and was already on tiered data anyway. But if she wants a new phone I'll have to transfer my upgrade to her line to save my unlimited.

Ahowe125 said:
Geez, what SIM card did the Rezound use? Because the HTC One is the MicroSIM which was the standard for a bunch of years. I know some of the newest phones are now using the smaller NanoSIM. Luckily for me my Razr already used the MicroSIM so after I did the upgrade I just deactivated that new SIM, activated her old phone again (iPhone with no SIM) and put my SIM into the new HTC One. I did not use the upgrade transfer feature this time, because my sisters line was due for an upgrade anyway and was already on tiered data anyway. But if she wants a new phone I'll have to transfer my upgrade to her line to save my unlimited.
Click to expand...
Click to collapse
yeah I didn't use upgrade transfer either but I saw that option online and also costco rep told me he could do it too.
I had the original LTE sim card that came with my thunderbolt I used it with my rezound. it was just a little bigger than htc one sim.

This is exactly what I did, add a line to get my one, then switch the One to my main number and threw an old lg8100 flip phone on the new line so it only costs me $10 a month to keep my unlimited data. Being someone who streams a lot of movies on xbmc, so this was important

i spoke to a best but rep yesterday about doing this very same option and he said any time a device was added that wasnt the same as what you had before, as in replacing your current device, the system would automatically upgrade your account and you lose unlimited. i dont see how that is true tho because if i buy a phone off contract and just replace my current sim in it my plan wouldnt change. i thought about going this route so i could get the blue htc one, which for some reason blows the other colors away imo, but its really not worth it if im stuck paying 240 for an additional line for 2 years and the upgrade price is 199 currrently. i could buy one on ebay for less than that total and not have to deal with 2 lines it seems.

MJL99 said:
i spoke to a best but rep yesterday about doing this very same option and he said any time a device was added that wasnt the same as what you had before, as in replacing your current device, the system would automatically upgrade your account and you lose unlimited. i dont see how that is true tho because if i buy a phone off contract and just replace my current sim in it my plan wouldnt change. i thought about going this route so i could get the blue htc one, which for some reason blows the other colors away imo, but its really not worth it if im stuck paying 240 for an additional line for 2 years and the upgrade price is 199 currrently. i could buy one on ebay for less than that total and not have to deal with 2 lines it seems.
Click to expand...
Click to collapse
that best buy rep was wrong lol
you just have to make sure they don't touch your unlimited line and upgrade your tiered line. if best buy can't do it, go somewhere else. I tried walmart first and at the end of the process it showed a message that I would lose unlimited data so I just told him to cancel the order and I went to costco where it worked.
I paid $80 for my phone at costco, I'm not sure if blue color is worth additional $120. also my wife uses her tiered line so I'm not paying extra for unused line that's why it made sense to go this rout for me but everyone's situation is different

Agreed that sales rep was wrong. Any verizon store can do this. Even if you call verizon and ask, they will say that this can be done or your other option is just buy the device outright and you can even switch it over and activate it yourself and nothing will change.

[Q] Just got scammed and now my Note 4 is on the blacklist..

Hi, I bought a new Verizon Note 4 off craigslist about a week ago
and everything was working fine until today...
I checked the imei and it says it's been reported stolen.
I tried to get a hold of the seller but no reply
and now I don't know what to do... I'm new at this, not tech savvy at all
but i heard it's basically an expensive mp3 player now?
any help would be great.
thanks

Sorry to say bro, if it's been reported stolen, you're out of luck. At least you'll have one of the best Mp3/media player out right now.
Sent from my OnePlus One

Sorry to hear that. What you can do now is remove the SIM and using wifi. You could install GrooveIP or Hangout dialer from the market to make phone call over wifi and of course a very good MP3 player OR you can try to sell it in Ebay, even with a bad IME you should get a few hundreds bucks for it. Make sure you listed with a bad IME or Ebay will come after you.

strave24 said:
Hi, I bought a new Verizon Note 4 off craigslist about a week ago
and everything was working fine until today...
I checked the imei and it says it's been reported stolen.
I tried to get a hold of the seller but no reply
and now I don't know what to do... I'm new at this, not tech savvy at all
but i heard it's basically an expensive mp3 player now?
any help would be great.
thanks
Click to expand...
Click to collapse
A very expensive mp3
Sent from my SM-N910V using Tapatalk

Sorry to hear that. Can you report it to the police and have them do an investigation of the person who sold it to you on Craigslist? That really sucks.
Sent from my SM-N910V using Tapatalk

was the deal "too good to be true?"

One way to prevent this somewhat is to call Verizon and have them officially transfer the IMEI to your account and remove it from the old owners instead of just swapping a sim card in. Whenever I have done craigslist deals this is how I do it and so far so good...

Sounds like he reported it stolen right after selling it to you. That's the bad thing about craigslist, is there likely isn't a paper trail. I always use the PayPal app and gift the funds or pay an add'l 3% for extra protection. Leave a note on the transaction saying what it's for, in your case I would've included the IMEI to show you purchased it (assuming it was actually his phone and he didn't steal it before selling it to you). I wouldn't be surprised if someone tries to contact you about the stolen phone. It probably had insurance so either the seller (or original owner if seller stole it) made a claim with Asurion.

I'd like to add that you should request to see the receipt to prove that the device is not financed.

tuxdreamerx said:
One way to prevent this somewhat is to call Verizon and have them officially transfer the IMEI to your account and remove it from the old owners instead of just swapping a sim card in. Whenever I have done craigslist deals this is how I do it and so far so good...
Click to expand...
Click to collapse
This is a great idea. :thumbup:
Sent from my Nexus 5

phone is sim unlocked might work on prepaid AT&T maybe.
Good luck.

tuxdreamerx said:
One way to prevent this somewhat is to call Verizon and have them officially transfer the IMEI to your account and remove it from the old owners instead of just swapping a sim card in. Whenever I have done craigslist deals this is how I do it and so far so good...
Click to expand...
Click to collapse
Mojar7070 said:
This is a great idea. :thumbup:
Sent from my Nexus 5
Click to expand...
Click to collapse
Great in theory, yes. But anyone who was using the device, as long as the IMEI registered to their account, can blacklist it. If you had a phone that you bought used and were legitimately using, and someone legitimately stole it, you'd wanna report it lost or stolen, right..? You wouldn't want the thief to be able to use it just because he called in and had the IMEI officially transferred...

Sell it to someone else

Test it with a sim card from T-Mobile or AT&T and if it works, buy a new back cover for the appropriate carrier and resell it on craigslist as a T-Mobile or AT&T phone.

was the imei good when you got the phone?

Damn that's not cool I've been dealing with Craigslist for years and never had this happen. I always meet at Verizon and have a rep do the transfer even though it's technically not required. That way if there's any funny business you have a paper trail and record from Verizon that the account owner sold you the phone (requires I.d. when doing it ).just try and sell it on ebay with bad imei as others said if it can still be used on t mo or att then you should at least be able to get 400 for it just be honest about the imei.

No response yet from the OP on the questions ask about his phone....

You can sale it as unlocked, works on the mobile. When I get bad meid devices, I sale them to people wanting to use them on MetroPCS.
Sent from my SM-N910V using Tapatalk

That's why I pop a sim into it right away. Once it's activated on your line, you're set. I had a guy try to do this to me. I even called Verizon to leave a note on my account that some guy was trying to report my phone stolen.
Sent from my SM-N910V using XDA Free mobile app

This is why Swappa.com is the best.
*Not to mention every device I have personally sold has sold in under 8 hours total..

Verizon zapped sim, did not disable phone

So my note 7 stopped working yesterday. Went to put the sim in my other phone and the sim was fried. They did not block the phone but they zapped my sim. Now I am without a phone until a new sim ships Tuesday. Isn't this illegal? It is not like they blocked the IMEI, but actually shut down an account in good standing

Fourstarzzzz said:
So my note 7 stopped working yesterday. Went to put the sim in my other phone and the sim was fried. They did not block the phone but they zapped my sim. Now I am without a phone until a new sim ships Tuesday. Isn't this illegal? It is not like they blocked the IMEI, but actually shut down an account in good standing
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Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.

Couldn't you just go to the store and pick up a new one?

leyvatron said:
Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
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IT IS ILLEGAL. Verizon is not allowed to do what they're doing.

leyvatron said:
Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
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They are not blocking the phone. I could not even switch phones. The completely blocked my account... In good standing. Really? At that point they are charging for service I cannot use no matter what phone I have.

Ft
jjayzx said:
Couldn't you just go to the store and pick up a new one?
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Not without going into dpp

They zapped your line. The line that your phone was attached to. They did it to me. And they told me that the only way to get my calls text and data back for that line was to return the phone. I returned the phone and I got back everything except text. Can't send text or receive text. Now they can't figure out why. So now I have an s7 edge without text. But I pushed the rep into giving me 100 dollar bill credit. And they said would resolve my problem withing 48 hours. So far it's been 24 hours.

Just crazy. Not sure how they can do that....seems very illegal

They did something similar to my phone line as well. Turns out that they basically flipped the switch on my phone line as if I had not paid my cell phone bill. I was a loyal customer with them for 12 years. Never have I talked to so many customer service reps that treated me like I was a piece of dirt. I made them go through the headache of fixing my phone line, left the Verizon store and drove a block down the street to the Sprint store. Now I am paying half as much for unlimited everything. It will be a long time before I do business with Verizon after how I was treated with them.
I realize that I am just a number to them and my personal account was only worth $2500 a year. But what they failed to realize is that I manage a business account that is currently with AT&T and we are in our renewal year. I was looking at switching that account to Verizon, but not anymore. That account is worth around $65,000 a year. Oh well, it is their loss. But I do hope that a Verizon clown is reading this.

gtstang462002 said:
left the Verizon store and drove a block down the street to the Sprint store. Now I am paying half as much for unlimited everything. It will be a long time before I do business with Verizon after how I was treated with them.
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I hope Sprint has stepped up their game for your sake. I was with Sprint for over 12 years and even though they have the lowest price they also had the slowest speed and spotty reception that only worked 50% of the time in rural America. I will never go back regardless of the price.

I have a very interesting workaround which I discovered by accident -- after my Note 7 got "disabled" I put my sim into an iPhone 6 I already had and noticed it still wasn't working.. So I called Verizon and asked them to whitelist my sim again, and they did. Even though it still wasn't functioning in my iPhone, I popped the sim back in my Note 7 while I waited to get a new sim, and lo and behold, my N7 is fully functional once more!!

-Alan said:
They zapped your line. The line that your phone was attached to. They did it to me. And they told me that the only way to get my calls text and data back for that line was to return the phone. I returned the phone and I got back everything except text. Can't send text or receive text. Now they can't figure out why. So now I have an s7 edge without text. But I pushed the rep into giving me 100 dollar bill credit. And they said would resolve my problem withing 48 hours. So far it's been 24 hours.
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Call customer service have the remove texting all together then have them add it again i promise it will fix the issue
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