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When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
I haven't had that problem, have you tried doing a reset and starting over?
fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
This only happens if you are using a rom not specified for your region , but as long as you you live in the States & your Note has been released for US , this should not show up.
lsherif said:
This happens if you are using a rom not specified for your region , but as long as you you live in the States & your Note has been released for US , this should not show up.
Click to expand...
Click to collapse
Considering I bought my Note at Best Buy and no one's found a way to root it yet, that can't be the stem of my problem.
Same issue here
The same thing happens to me. I'm also in the US and bought my tablet from Best Buy. It attempts to load Samsung Hub, but then stops and gives me a message that 'this service is not supported in this country'. I attempted to contact Samsung, with as low of expectations add I could muster, and they said I should go to settings, general, app manager, all apps, then force stop it, clear data and restart the Note. Didn't work for me, but luckily I didn't expect it to.
I'm in the UK, and bought my 10.1 from the US. Could this be why I can't watch HD Play Movies? Is it worth flashing the UK firmware via Odin?
Same Here
fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
I'm having the exact same issue with WatchON and Samsung Hub (Video Only - the Music, Apps, and Books work on Samsung Hub). I get the "unable to detect country" or "this device is not supported in your country" and the app closes.
I also live in the US. I just went down to the Best Buy to talk to the Samsung rep on site and she said she had never heard of it. I was glad I had screen shots to show her (didn't do much good). We powered it up and everything worked great. I got home and AGAIN it gives me the "unable to detect country". I went down to the Apartment public wifi and it works fine again.
I thought it must have something to do with settings on my Linksys wireless router. So I checked and the time setting is correct for Central Time zone. No issues there. Then I tried the Samsung Hub Video and WatchON on my Samsung S4 (with mobile data turned off, Wifi only) and they both work perfect on my home wifi. So its something with the Note 10.1 2014 tablet I guess.
Strange how it works on the public wifi at BestBuy and the Apartment but not on my home network. But yet, my Samsung S4 works fine on any network.
Still looking for a solution.
kylerobin said:
I'm having the exact same issue with WatchON and Samsung Hub (Video Only - the Music, Apps, and Books work on Samsung Hub). I get the "unable to detect country" or "this device is not supported in your country" and the app closes.
I also live in the US. I just went down to the Best Buy to talk to the Samsung rep on site and she said she had never heard of it. I was glad I had screen shots to show her (didn't do much good). We powered it up and everything worked great. I got home and AGAIN it gives me the "unable to detect country". I went down to the Apartment public wifi and it works fine again.
I thought it must have something to do with settings on my Linksys wireless router. So I checked and the time setting is correct for Central Time zone. No issues there. Then I tried the Samsung Hub Video and WatchON on my Samsung S4 (with mobile data turned off, Wifi only) and they both work perfect on my home wifi. So its something with the Note 10.1 2014 tablet I guess.
Strange how it works on the public wifi at BestBuy and the Apartment but not on my home network. But yet, my Samsung S4 works fine on any network.
Still looking for a solution.
Click to expand...
Click to collapse
Who is your home HSI provider? Post some traceroutes.
californiarailroader said:
Who is your home HSI provider? Post some traceroutes.
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Click to collapse
My provider is Time Warner. I tried a traceroute and all the locations it yielded were either blank or in the United States.
Sent from my SM-P600 using Tapatalk
fezzle said:
My provider is Time Warner. I tried a traceroute and all the locations it yielded were either blank or in the United States.
Sent from my SM-P600 using Tapatalk
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Click to collapse
That is weird, has Samsung been able to help any more? You know, I had the same exact issue on a Note 8.0 I had, but after a FW update it finally started working okay.
californiarailroader said:
That is weird, has Samsung been able to help any more? You know, I had the same exact issue on a Note 8.0 I had, but after a FW update it finally started working okay.
Click to expand...
Click to collapse
No luck with support, who clearly are not up to date on the products they sell (though with the sheer amount they do, I can't blame them). After she told me try to change a setting that does not exist on the device, she recommended a factory reset. Having read some other posts about this same issue, I'm not going to waste my time with that. All I'm hoping is for a big update from Samsung or a custom ROM that can help me out.
Sent from my SM-P600 using Tapatalk
fezzle said:
No luck with support, who clearly are not up to date on the products they sell (though with the sheer amount they do, I can't blame them). After she told me try to change a setting that does not exist on the device, she recommended a factory reset. Having read some other posts about this same issue, I'm not going to waste my time with that. All I'm hoping is for a big update from Samsung or a custom ROM that can help me out.
Sent from my SM-P600 using Tapatalk
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Click to collapse
Man, that stinks! I will keep on checking, if I can find out something I will let you know!
Hi All,
So I helped a friend pick out this phone. She wanted a ginormous phablet, and this fit the bill for AT&T service here. What is strange is that the phone is forcing her to be in Singapore, LOL. She can't go on Netflix, and when I try to use this link: http://www.google.com/preferences#location and enter her zip, it says "please enter a valid singapore address". What gives?
Also the mic icon on maps force closes the app.
This is technically a tablet lol. It might be location/gps problem. Try turning on your location in your nofications. If that doesnt work, I would try a factory reset or try using a vpn such as hola vpn. And try to unistall updates from the app your using. To do so,open the app,then hit the recent tasks key on the right of your home button, then tap and hold on the app, the hit app info and hit uninstall updates on the app. Then open the app agaIn to see it everything works. Hope this helps!
Been pouring through every little nook and cranny on my brand spanking new Note 4.
Upgraded from a Note 2 and this thing is a Gem.
Anyhow, When i launch quick connect from the drop down window, it says theres a new version and to update it. But when i try to update it it yields an error -
Product does not exist in this store. (4002)
Anybody else seeing this?
ANy idea of a solution?
bump.. nobody?
Same here. Error code 4002. What the hell Samsung>?
I don't get an error, but I've found the feature mostly useless.. I connected to my wife's phone and sent her a simple pic. It was a pretty big hassle. Was much easier to just text it.
One useful thing was to screencast to my roku. Worked fairly well, but I would rarely use it.
Me too
Same issue for me...
Annoyingly, I can the Chromecast in the background which it won't let me choose...
*sigh*
asmd6230 said:
Been pouring through every little nook and cranny on my brand spanking new Note 4.
Upgraded from a Note 2 and this thing is a Gem.
Anyhow, When i launch quick connect from the drop down window, it says theres a new version and to update it. But when i try to update it it yields an error -
Product does not exist in this store. (4002)
Anybody else seeing this?
ANy idea of a solution?
Click to expand...
Click to collapse
the s5 quick connect update works. but the one for the note 4 doesnt.
Its a problem with the galaxy store.
but i cant find the quick connect update app in the store.. doesnt show up on a search.
would the apk for the s5 also work for the note 4?
Same problem with my Galaxy Note 4
Could you please send me the APK?
Thank you
You need to go to Appications>All>Quick connect> Clear cache
sorry but clear cache does not change
Quick connect error on Note 4
Darkmo said:
sorry but clear cache does not change
Click to expand...
Click to collapse
I had the exact same problem. What solved it for me was...
Settings
Applications tab
Application manager
Click on 'all'
Go to the Quick Connect app
Clear Data
Hope that sorts yours out too.
Matthew
Thank you, I'll try ?
it works
Matthew JSA said:
I had the exact same problem. What solved it for me was...
Settings
Applications tab
Application manager
Click on 'all'
Go to the Quick Connect app
Clear Data
Hope that sorts yours out too.
Click to expand...
Click to collapse
it really works...thank you very much..even samsung support here in UAE dont know how to solve the problem..thanks to you mathew..
naroyto said:
it really works...thank you very much..even samsung support here in UAE dont know how to solve the problem..thanks to you mathew..
Click to expand...
Click to collapse
Excellent!
Glad to hear Naroyto. Maybe I should work for Samsung UAE.
This 'Quick Connect Update Error' thread was the reason I joined the forum. I saw people having the same issue so I wanted to 'share the love'.
Enjoy. :good:
Just did an update to Quick Connect and now I can't find my roku 3 when I search for devices. Very disappointed. Any suggestions? I don't know how to go back to prior app b4 update.
I'l getting this error too. I'm very unhappy with this new tablet. The software is busted out of the box
Quick connect probs
selinium said:
Same issue for me...
Annoyingly, I can the Chromecast in the background which it won't let me choose...
*sigh*
Click to expand...
Click to collapse
quick connect just tells me to update and when i press update, it boots me off back to home screen. Very frustrating to have a feature you can't use, or delete, or fix. I have a T-mobile Note 4. I can't figure out any solution for it, except to wait for marshmallow update 6.0. Maybe it will become optional in settings once the update hits.
Matthew JSA said:
I had the exact same problem. What solved it for me was...
Settings
Applications tab
Application manager
Click on 'all'
Go to the Quick Connect app
Clear Data
Hope that sorts yours out too.
Click to expand...
Click to collapse
Thanks I was having this issue with my old S5 and this worked perfectly.
Hi, I am having problems trying to take notes or make a list using voice. I have Google keep for notes etc and enabled in the phone wear app. If I say hello google and ask a question it responds immediately with an answer from Wikipedia. If I say take a note it says speak now I say quick note and it spins for a bit then says " can't reach google at the moment". I have been testing this for days but cannot get it to work, as I say it works perfectly if I ask the temperature or ask a question it's just the note taking it comes back with unable to contact google. Can anybody help???? Grant.
Grant-59 said:
Hi, I am having problems trying to take notes or make a list using voice. I have Google keep for notes etc and enabled in the phone wear app. If I say hello google and ask a question it responds immediately with an answer from Wikipedia. If I say take a note it says speak now I say quick note and it spins for a bit then says " can't reach google at the moment". I have been testing this for days but cannot get it to work, as I say it works perfectly if I ask the temperature or ask a question it's just the note taking it comes back with unable to contact google. Can anybody help???? Grant.
Click to expand...
Click to collapse
I take it no one else is having or has had this problem.
Grant.
Sorry mate....all works fine here....i guess the problem is on your phone side... Uninstall google keep and install it again....do you have any firewall on your phone? May be the keep just is not getting the internet juice....
Sent from my C6903 using XDA Free mobile app
glukasil said:
Sorry mate....all works fine here....i guess the problem is on your phone side... Uninstall google keep and install it again....do you have any firewall on your phone? May be the keep just is not getting the internet juice....
Sent from my C6903 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks for reply, I got it working by uninstalling the updates to the Google app on my phone, made sure it was not on auto update and bingo working perfectly. A bit odd but nevertheless it worked. Came across this tip on another forum. Cheers Grant.
Hi all, I had just bought a new xiaomi mi 9 phone and I installed galaxy wearble application, galaxy watch plugin and Samsung accessory service, and gave them all permissions, but I can't log in my Samsung account to restore my watch backup or install new faces from store, when trying it gives my a blanc white popup instead of signing in screen, what to do?
Same thing is happening to me on a Pixel 3. Did you manage to fix it at all?
SdkDel said:
Same thing is happening to me on a Pixel 3. Did you manage to fix it at all?
Click to expand...
Click to collapse
No, I tried my best, looked in all settings and gave all permissions, the strange thing is that samsung pay and Samsung health can sign in normally but galaxy wearable and galaxy store can't, I hope someone can help.
MHH76 said:
No, I tried my best, looked in all settings and gave all permissions, the strange thing is that samsung pay and Samsung health can sign in normally but galaxy wearable and galaxy store can't, I hope someone can help.
Click to expand...
Click to collapse
I can't even get Samsung Pay to show up, even having sideloaded the apk onto my Pixel 3...
There's more people with the white page issue here:
https://us.community.samsung.com/t5...ar-app-on-phone-White-screen/m-p/585638#M7720
Same problemm on my S3 & Watch 42 mm + Huawei M10P. I changed the apk and same result. Chinese phones are banned by samsung?
I don't think so, people have the same issue with LG and pixel phones
Same problem here, moto g 6plus + galaxy watch
Can't sing in on app and white window
It appears to be an Android issue since I tested using my work iPhone and there I can login!
Also annoyed as hell bought the watch yesterday when the issue appears to have started also noticed Samsung accessory service was updated 2 days ago..
IMHO in Samsung world... Samsung Android phones have System app for Account crap...
IMHO it is missing on non Samsung Phones...
No idea if possible to install this System app...
Only as idea...
Best Regards
I have the same issue with One Plus 6T. It looks like issue with Android Oreo support. No response from Samsung by when issue will bebresolved.
Any way we can sideload facer and get additional watch faces ?
I made a thread on thursday morning about this. It's been going on for that long
I installed Samsung Account apk . Now when I click on Error Reports I get login page but even after entering credentials it never logins.
Seems like Galaxy Wearable tries to find the linked Samsung account for login.
Here,
I use a Huawei phone and have the same issue. I just bought my Galaxy Watch and can't seem to login to my Samsung Account.
I was looking into solutions online and came across sideloading .wgt files. Would that work for the Galaxy watch?
Any other way we can sideload Facer or any watch companion to have more watch faces ?
I have the same problem....
I called Samsung customer care as well. They sound as if they don't even know there exists and app called Galaxy Wearable.
Guys good news. After 3 days of fighting with samsung over twitter, email, phone, chat , this issue is resolved.
Please try at your end. I am able to login in my One Plus 6T.
At last, better late than never.
Working at last
Worked this morning, problem solved thanks God.