Related
I'm not sure if this is the right place to ask this, please excuse my ignorant.
I have an EVO that won't charge. I've read a lot from Google search results that this is a common problem among many users. However, the port seems to be working, because my computer will recognize the phone and storage when I plug it in. The charge led will come on, and the indicator on the phone will say that it's charging, but the phone is actually only discharging while plugged in. Eventually the led will turn itself off, and the phone stops telling me that it's charging when the battery is down to its last drop.
I hope that someone with similar problem can help me with fixing this, or if anyone cause tell me if it's possible to fix? I want to send it in to HTC since I think the phone is under warranty, even if I don't have the protection plan from Sprint? The problem is the touch glass is cracks, and I don't know if they'll fix the USB port without saying that I broke it and won't cover that under the warranty. I want to buy a new screen and replace the broken one, but if I open up the phone it would void the warranty as well...
So I'm stuck with a discharging phone, cracked screen, and having to carry around 3 separate batteries everyday, and I have no idea what step I need to take.
Please help?
Have you tried plugging it into another charger? It may just be the charger that is screwed up. If this behavior pattern is consistent across multiple chargers then you may want to talk to Sprint to see what options you have.
Concordium said:
Have you tried plugging it into another charger? It may just be the charger that is screwed up. If this behavior pattern is consistent across multiple chargers then you may want to talk to Sprint to see what options you have.
Click to expand...
Click to collapse
Doubt it's the charger as it was stated that the computer connection works - should get a bit of a charge from that. I agree that a Sprint visit is due.
Just went through this myself! Would plug my phone in before bed and wake up with the phone at 2% or so. Thought it was the battery- so i took my battery to have the sprint store check it, they did say it was bad. So i bought 2 batteries off ebay.
I got the batteries and still had the issue. So then I took my phone to the sprint store and had them check the micro-usb port. They said it was fine and they cleaned it out cause dirt/dust was in it. Still had the problem..
So I bought a new micro-usb cable of monoprice (still using the same wall charger) , and that solved the issue! Had a bad cable. Now my phone charges super quickly in matter of 4hrs.
It could still be the charger. The USB cable sends data and power through different pins. So a bad cable could still transfer data while not pushing a charge.
Sent from my PC36100
It's gotta be the port happen to mine and I was able to get it fix as long as the port was still attached to the motherboard, if its not attached then have to go thru the insurance.
EVO with Identity Crisis
I was able to connect to my computer and send data just fine with the old (broken) usb cable.
I've tried three different cable and a car charger, same result; they all say the phone is charging but it only gets discharged. USB/storage connection works. Last time the Sprint store said the battery is faulty, but I have 3 different ones and neither will get charged with the phone plugged in, an external charger will work.
kzn said:
I've tried three different cable and a car charger, same result; they all say the phone is charging but it only gets discharged. USB/storage connection works. Last time the Sprint store said the battery is faulty, but I have 3 different ones and neither will get charged with the phone plugged in, an external charger will work.
Click to expand...
Click to collapse
Definitely sounds like a port issue then. If you return to Sprint and review what you've done, as well as the result of your previous trip, then they should be able to take care of you. If they try to tell you it's the battery again just stand your ground. Good luck.
I had a similar issue. I tried everything. It wasn't until I found my HTC cable that it started charging again. I work in IT and tried cables from everything I could get my hands on (blackberries, external drives etc. ) The cable that came with my phone was the only thing that worked.
Sent from my PC36100 using XDA App
Had same issue except couldnt sync. Eventually couldnt charge at all...Had port replaced ans can charge all day but no sync still....sucks but at least I can charge.
mexigga said:
Had same issue except couldnt sync. Eventually couldnt charge at all...Had port replaced ans can charge all day but no sync still....sucks but at least I can charge.
Click to expand...
Click to collapse
If you replaced the port yourself, I would love to know how to do it!
Took the phone back to Sprint and they said there's nothing they can do. I don't have the protection plan so I couldn't even pay the $100 to get it replaced (although I probably wouldn't as I can upgrade my contract and get a new phone soon). They also told me that HTC wouldn't cover it under their warranty because the screen is cracked and they will blame that on me for misused. I tried to check the warranty policy on HTC, but the page is not even available. Does anyone have experience dealing with HTC? I bought a replacement screen, I'd like to replace the screen but don't want to open up the phone if there's a chance HTC will fix the USB port...
HTC EVO 4G Won't - Stopped Charging Battery Issue
Hey Guys,
Two nights ago I woke up to an EVO that was plugged in with a Cellet
extractable charging cord, as it is just about every night. But, the phone was
still showing that it was charging the battery, animation with lighting bolt,
at only 50% charged after about 6.5 hours of charging. Hmmm....
The latter after trying to charge in the coffee shop first with Cellet chord in the
wall then a portable 3500mah solar portable charger; the phone not seeming to
charge at or past 50% charged.
My EVO is rooted but still with the stock ROM and the gingerbread 2.3.3 OTA
update. The battery is a Seido 1750mah and SetCPU is at 245 - 998mhz. The
phone has only been rooted for a few weeks, but I don't see where rooting
would interfere with battery charging.
I've pulled the battery out, several times to no avail. Switched back to the
stock battery, same results. However, if the battery is less than 50% full
the phone will charge the battery to 25% or 50%, weird. If the battery is
at 75% or more full, the phone will top off the charge to a green LED at 100%,
sometimes. Sometimes it won't fully charge the battery. Weird.
I read different posts regarding poor USB chords so I pulled out the stock
micro USB to USB, a charge only chord I figured, and am trying to top
off the Seido battery, which it seems to be doing as it's now full green but
still charging as the animation shows the bolt in the battery and the LED
is still orange.
If put the batteries in the Seido wall charger, the thing the size of a deck
of cards, both batteries fully charge.
I also use Screen Off by Iwashi Soft. That app has worked pretty well with just
a little funkiness now and then. However, while plugged in, I hit the power
button, instead of the home button to turn on the home screen. The phone
wouldn't open to any screen nor would turn on or off. So I ended up
yanking the battery to turn it off then reinstalled battery and turned phone back
on. I don't know if that had any effect on the charging issue, but I took
the icon off the homescreen and am using the power button only, for now.
I don't think both batteries are faulty at the same time at this point. I
don't know if the screen off app caused some wake issue that interferes with
charging the battery.
I do know that when plugging in the phone to charge there's a bit of clunkiness
initially as the phone locks for a second before allowing use for screen or app
and that's always been the case since the gb update. Also, the LED doesn't
always turn green from amber when fully charged with the screen off until
you reboot or use the phone in some way while still plugged in. So there is
some kind of wake issue in the stock ROM. But the latter has never stopped
the battery from charging.
I do know that Plume, the twitter app, started acting clunky with not updating
in the background unless I opened the app at least once after a reboot. But
I don't know if the latter is a wake issue.
Battery still seems normal. Heavy normal use, lots of SMS, tweets, Pulse reading,
Dolphin browsing, I'll kill 50% or more of the battery in 4+ hours. Otherwise, the
phone mostly in standby with periodic email and twitter reads, the battery lasts
all day or more than 24 hours. But the latter rarely happens anymore because I'm
a user.
The battery just went full charge with the stock charging cable just now.
This morning, I woke up with a dead phone, auto shutoff even though it was
plugged in which I did after solitaire and before going to sleep; as a charging
test.
I don't know if it's the phone or the Cellet retractable cord or both that's
stopping the battery from fully charging normally and consistently. I'll need
to get another data-charge combo chord and do more testing; and a new ROM.
Any ideas anybody?
try a new rom and also try using the stock charger and usb cable. Check inside your usb port on your phone for dust as well. Also go into recovery and wipe your battery stats. In the wipe menu for amonRa and under advanced (maybe here, i dont use cwm on my phone) in clockworkmod. also wipe your dalvik-cache just to clear any issues you may have, restart and give it a test. good luck
I just bought a phone with a broken charger port. Broke clean off the board, so my next step is to try to get liquid solder and stick it to the board. Did you take ur phone apart to see if the port is lose?
So I used the stock USB charging chord. Sure enough, it charged the phone.
Then I tried the portable charger at the coffee shop, worked. So the Cellet retractable
chord obviously had a short or something damaged/shorted for the charging part of
the cable after a year + of use and abuse.
What I don't understand, and haven't researched, is why there are charge only
chords; the stock USB HTC chord charges the phone, but the PC won't recognize
the phone's Micro SD card or the phone as an external drive. I presume the duo use
chords have a data path as well as a charging path. And yes, I know to switch the
phone from charge only to disk drive. The Cellet chord would provide the PC with
recognition for the phone's drive.
Considering the latter, what I'm not sure of, and haven't researched, is why when
the phone stopped charging, the chord eventually stopped charging, the phone
status still showed it as charging; the amber LED light on and the battery icon
in charging animation with white bolt showing? I presume that the charging path
still triggered the charging status, except once when I turned the screen back
on the battery icon was not animated and the white bolt not showing so I unplugged
the chord then plugged it back in where the battery icon animation continued.
Fortunately, or not, this forum returned 600+ results for 'battery not charging' and after
sifting through a few, the charging chord was mentioned which prevented a Sprint trip
and me contacting Seido; thankfully.
So I think manufacturers and ROM/kernel developers should visit this issue as a chord
that actually is not charging, or charging at an absurdly low rate, should trigger some alert
and not show a battery icon animation that appears to be charging normally.
Dear XDA members,
After using my hox for a few months, (i absolutely love it..) i noticed a weird glitch..
While using my hox through the day, its fine.. i have no problems at all.
but: when i charge it at night, and use it before i go to sleep.. the problems occur.
problem 1: overheating while charging, phone gives an warning with its led (red-green-red-green)
problem 2: this problem is more instant, shaking when scrolling..
its the last problem that i really hate about my phone, if it charges my touchscreen becomes "shaky".
if i open a web-browser and scroll without charger plugged in.. everything is fine.
but if only the metal housing of the usb plug is touching the chargerport of my phone it starts doing funny stuff..
if i keep my finger on the screen, (after scrolling.. when i just stopped moving my finger across the screen)
my screen scrolls up and down very quickly.. and wont stop doing this untill i let my finger go.
this results in an vibrating effect.. like the text is vibrating in my screen..
but when i unplug the charger.. this problem is gone!
then add the overheating problem, and my phone becomes pretty annoying while charging..
its burning my fingers (while charging it will get up to 50 degrees, just by using youtube..) and i cant read normally with one of my fingers
touching the screen, because it will vibrate.
does anyone else have this problem?
i have the HTC_E11 (western europe) and im running android 4.0.4 (stock, unrooted)
besides that, i did not unlock the bootloader.. its like it just came out of the box.
note: this only happens with ALL wall chargers.. from different brands.
(2 htc chargers.. one from my old wildfire S and my new charger AND an samsung galaxy tab charger AND archos tablet charger)
this does not happen when plugged in to an pc, so i think its an grounding problem?
same with browsers.. this happens with all apps and browsers that have the functionality to scroll.
Well about 1,5 years ago I had a spare Motorola charger which was only 0,5A out, but used it when some friends came over and use my charger.
Both my old HD2 and my gf's Desire S became fuzzy with the screen when its plugged. It was clearly mis-tapping where I tap my finger, by very huge margin.
It reminded me that. The charger was rubbish.
mostly trying to avoid using any mobile device while charging but I did play angry birds while charging my HOX a few times, don't remember such a heat.
My HD2 used to respond incorrectly to touch with the stock charger. My HOX doesn't do it however, But if I plug it in to my HD2 charger it sometimes goes a little crazy.
It's easy for electromagnetic interference from a transformer mess with the digitizer in the screen. This is true of any device with a capacitive touch screen.
As for the shaky screen, that would be caused by noisy power being generated by the transformer, rather than a nice clean sine wave. This is common when you overload an AC/DC converter power supply. Try using one that's rated for 1.5mA and see if it helps.
It's unlikely it will damage the device, but it will charge less efficiently and cause some crazy behavior while it's plugged in.
i tried it with my 5v(usb), 1.5A adapter that i got with my tablet..
same problem, but overheating of the accu gets a bit worse
my original adapter has 1A, how much ampere does your adapter have?
I usually charge with a 1.5mA charger. Having said that, a lot of chargers seem to just have a random number stamped on them. I have seen tiny little chargers that claim up to 5A and only actually supply 500mA or less, so they get very overloaded.
An easy way to tell is to see how hot the power adapter is getting. If its appropriately rated for the current draw of the phone, it should get a little warm while charging. If it's getting hot, it's not up to the job and should be replaced.
The charging current should be limited by the charge circuit in the phone, so the higher the rating on the power supply you plug in to to charge, the cleaner the sine wave should be and the less issues you should get. The phone may just get a little warmer when charging due to more current being available. Again, this should be limited by the phone though.
Sentinel196 said:
The charging current should be limited by the charge circuit in the phone, so the higher the rating on the power supply you plug in to to charge, the cleaner the sine wave should be and the less issues you should get.
Click to expand...
Click to collapse
The charger output is DC, I'm not sure what sine wave you're talking about.
Just got my M8 first time I turn it on it had half charged battery. I drained it to a point when I turned it on two times and than it went dead. I mean I could not turn it on. When I connected the charger no light came on and no response from phone. I leave it till toomorow and see if it will turn on.
I fear HTC is using the same chip for controling battery charge in M8 which if flawed by infamous HTC charging bug. If this is the case it is really start annoyng me and htc m8 will be my last HTC phone. I had so far Wildfire, Sensation ,Desire and all off them had a charging bug. Wildfire and Desire would not show the battery full even though battery voltage was at full charge. My luck? Or HTC has some poor quality components? My S2 still charges battery fine till today.
Ok. Anyone can check their M8 if you have charge bug if you battery is almost drained off power if it will turn on or stay dead?
If my won't wake up tommorow after all night at charging I'm gona exchange it on warranty and see another sample has the same charge bug.
Why HTC is not doing something with this CHARGE BUG on the newest devices? Puzzeles me.
I brought mine to 1%, cycled the power, then used it again till it died. Plugged it in, charging icon came on right away, charging light as well. Hope this answers your question, I didn't really read the whole post.
=)
Sent from my HTC One_M8 using xda
Visspui said:
I brought mine to 1%, cycled the power, then used it again till it died. Plugged it in, charging icon came on right away, charging light as well. Hope this answers your question, I didn't really read the whole post.
=)
Sent from my HTC One_M8 using xda
Click to expand...
Click to collapse
My M8 has just died because it wont charge, happened just yesterday. I left it plugged in over night and still nothing. Its a holiday here at the moment so have to wait until Wednesday for HTC to open.
Possibly The same Problem, Possibly Not?
andy905 said:
My M8 has just died because it wont charge, happened just yesterday. I left it plugged in over night and still nothing. Its a holiday here at the moment so have to wait until Wednesday for HTC to open.
Click to expand...
Click to collapse
Hi.
I've been having loads of problems having unlocked, rooted, S-Off, SuperCID & installing the ARHD ROM on my M8 (International) but it was, in a fashion, working. I too am on holiday & whilst I now know why I was having the issues & have the solution to them, I didn't have time before I left to resolve them. So, I brought it away with me to use for basic currency conversion & translation tasks & it was, as I say, functional. Last night, I decided to play a game on it & it was being laggy but I put this down to the issues I've been having, so didn't worry. It kept being laggy, so I tried restarting it to see if that would help but once it had powered down, it took ages to reboot, so I tried using the power button to switch it on. Again, it took ages & I briefly fell asleep but when I woke up, it had booted back into ARHD, so I figured all was okay.
However, when I awoke this morning, the device would not switch on. I plugged it in to see if something had caused the battery to drain during the night but nothing happens; the charging light doesn't come on & it doesn't power up, no matter how long I leave it! It is, to all intents & purposes, behaving as though it is dead (bricked?) but I don't know why it should suddenly do this, which is why I was looking for answers & came across this thread.
If anyone has any bright ideas, I'd be more than grateful to hear them
Mine needed a replacement charging board and chip unfortunately but HTC Vietnam was pretty fast, only took 3 days so wasn't too painful.
I like how "Happened to three people" == "infamous."
Yes, this sounds like a very isolated bug/defect. Since it is not reported by very many, the best course of action is RMA. ?
My T-mobile HTC ONE M8 has done this as well, however I was after serveral hours of trying everything I could think of, connecting it to the computer and various chargers and trying to hold volume up and power and replugging it to charger, it finally started charging. This has happened 2 times in the last 2 weeks.
Now that it's charging I wonder if HTC will take it and replace the charging board or battery. I also worry that I have it rooted and s=off that they won't honor the warranty.
There is something similar to this going on with mine - Was charging (maybe quite slowly), battery very low, phone reset. Booted into charging screen, amber light flashing. After a while (and trying to boot a few times), no light, nothing. Charge current is 0.00A
Edit: I remember something like this with the old Desire - there was a trick to reset the charging circuit, which was maybe locked up and not getting a good po_reset, so never enabling any charge. Something along the lines of unplug, hold some buttons for some time, plug, profit... Does anyone remember this in detail?
I had the issue in this topic, and got it solved.
Here are forums where I have found similar case and solution.
https://www.noppanit.com/htc-one-wont-turn-on-after-battery-completely-drained/9h53
http://www.pocketables.com/2015/06/htc-one-m9-unresponsive-no-charge-light-wont-power-on.html
http://forum.xda-developers.com/showthread.php?t=2481211
I have a particular case. My phone is a HTC One M8, but I have protected it with a special case with a battery extension, home made. I have assembled myself the batteries, chargers and boosters. My booster has a small issue and does not enter safe mode when battery is low. It warns about low batt with a LED, but still tries to deliver 5V. The booster is connected to the phone via a flat cable, stolen from a wireless charger; those chargers have the smallest USB plus I could find ever, and, I found this plug only in these decvices.
When the main battery of the phone is empty, I switch the booster on, and recharge the phone with the backpack. I have to look at the LED; when it's red, I have to switch it off. Everynight, everything get charged on the same single plug. One plug to charge both batts.
The advantages of my solution are:
- phone can last 18h with heavy work (wifi, bluetooth, GPS, and screen on, continuously)
- heavy case to protect my phone, plus tampered glass
- one plug to charge everything
- the micro-micro USB plug is ALWAYS in the phone. This means, the female plug of phone can not get dirty, or filled with dust. I never unplug it, so it does not age. I never plug a classic USB cable directly in the phone, so, no chance to break it. I have broken 3 or 4 times the back charger plug; if I am in hurry, I can exceptionally charge the phone directly; next day home, I can fix it.
This night, I was using my phone, and switched the backpack on. I could not plug my wall charger, because it's home made, has an issue, and makes the virtual keyboard erratic. I fell asleep with the phone in my hand, and the backpack went red ... for 4 hours. During 4 hours, it was trying to deliver 5V, and failed at so. Since my battery was delivering an unstable +5V, the phone was trying to charge, was staying on, but could not properly charge. In the end, all batteries got flat.
This morning, when I woke up, I plugged the stuff; only the back-batt started charging. Phone itself refused to charge; screen was black, and charging LED stayed off. So, I fell in what we call the "phone refuses to charge".
But, because of my set-up, I can *NOT* be in the dirty or broken plug case. Just impossible. And because of context, I just knew I had a flatt battery. This is technically called "deep discharged". And it contributes to aging of batt. Like overcharging, this heavily affects the total capacity.
I knew I could fix the issue by opening the phone, and putting a LiPo charger directly on the batt lines. I have loads of standalone chargers. I had a standalone wall charger for my previous HTC Sensation. But with the M8, we can not just open the case, and take the batt out. It's much more complicated. So, I have been Googling for more than half an hour. 95% results were about "remove dust of plug" and "bring it to the shop to change your plug". Some people also mention "a bug in the charger chipset".
I have plugged the phone on a classic USB charger, but via an USB meter monitor:
dx.com/p/382581 (dispite description, the device can accept up to 13V on input - this detail is critical when you use real QC2 chargers able to deliver 9 and 12V, like this one:
http://www.amazon.fr/Chargeur-secte...&qid=1451509059&sr=8-4&keywords=aukey+charger
http://www.amazon.fr/batterie-exter...&qid=1451509059&sr=8-5&keywords=aukey+charger
)
The USB meter was indicating 5V 0.03 A (or 9V 0.01 A, depending on source). So, the phone was using a bit of energy, but clearly not charging. I have left it 4h. Just in case, can not harm.
Then, I pressed together power, and volume up. The phone started to boot after 55 or 65s. About one minute; but clearly way longer than 42 or 47s found on forums. It started directly to some rescue mode, then, started to boot normally, without doing anything. Just released buttons during the first white screen. After booting, I have a normal phone. Did not need to perform any action. During boot, the phone had 2% batt, and was charging normaly. But, the charger LED remained off; I waited 5mn, untill I got 4%, unplugged the charger, replugged, and then got the orange LED.
Remember that your M8 can accept up to 9V on input. QC2 Chargers are really faster: with 9V 1.5A, you can charge your M8 from 0% to 100% in 95mn, even if you are intensively using it (gaming, wifi, GPS). Next gen phone will accept 12V. Even if manufacturers ignore that. HTC buys chips, and don't fully read specs. Aukey chargers are more powerfull and better reliable than official HTC ones.
Remember that many "slow charging" issues are in fact due to bad cable: charger is good, phone is good, but cable in between has high gauge copper, too thin wires, and produces voltage drop between plugs. HTC phones require 4.4V at the plug.
Remember that M8 and most modern phones (same for Samsung) are now MHL (wrongly called OTG): they are true USB hosts; you can plug any device on your phone; just buy an MHL (OTG) cable for 4 euros, and then a USB hub, and then any device: mouse, keyboard, USB monitor, ethernet dongle, SATA adapter, CF-uSD adapter ... and for 12 euros you have HDMI converters. Modern smartphones are real computers. Use them.
I'm suffering a strange problem with my new phone ( D855 on H, unrooted runing stock rom )
I ( like I'm sure a lot of people ) use the LG wireless charger next to my bed to charge my phone over night. I then intern use the phone as an alarm clock with the DayDream app.
So, when I got to bed, I put the phone in silent profile and put it on the charger where after about a minuite ( screen timeout setting ) DayDream starts display the clock.( this is a bit hit an miss but thats a discussion for another day )
My problem happens in the middle of the night ( this morning I noticed it aroungd 4:00am ) where the screen is off and the notification light is quickly flashing green ( the battery is fully charged if thats relevant ) . The phone isn't hot btw and knocking on the screen wakes it and stops the light flashing.
If I remove the phone from the charger and put it back on DayDream refuses to start again. If I manually start DayDream, the clock comes up and runs for a short while before the screen goes off and the grean flashing begins again.
Anyone else experienced this strange problem ?
Thanks
Si
I think the issue is your wireless charger. I believe the problem is DayDream is set to display when charging or docked. Since you are wireless charging, the docked setting doesn't apply. In any case, it appears your charger turns off when the phone is fully charged, thus terminating DayDream. This is actually normal and a lot of chargers behave like this, thus nothing really wrong with your charger. What you may need is a new charger that provides a constant trickle charge. Then DayDream should remain active. If you want to confirm, connect the G3 directly to usb cable charger overnight and retest. I bet you will find that DayDream stays on in this case. I recently purchased and tested Tylt Vu. The Vu does what you would want in this scenario and provide a constant charge even though battery is full. You can see my review here of 2 different chargers (Vu vs. A6). A6 behaves as yours does and Vu provides constant charge.
http://forum.xda-developers.com/tmobile-lg-g3/accessories/tylt-vu-vs-itian-a6-qi-charging-stands-t2862775
cbb77 said:
I think the issue is your wireless charger. I believe the problem is DayDream is set to display when charging or docked. Since you are wireless charging, the docked setting doesn't apply. In any case, it appears your charger turns off when the phone is fully charged, thus terminating DayDream. This is actually normal and a lot of chargers behave like this, thus nothing really wrong with your charger. What you may need is a new charger that provides a constant trickle charge. Then DayDream should remain active. If you want to confirm, connect the G3 directly to usb cable charger overnight and retest. I bet you will find that DayDream stays on in this case. I recently purchased and tested Tylt Vu. The Vu does what you would want in this scenario and provide a constant charge even though battery is full. You can see my review here of 2 different chargers (Vu vs. A6). A6 behaves as yours does and Vu provides constant charge.
http://forum.xda-developers.com/tmobile-lg-g3/accessories/tylt-vu-vs-itian-a6-qi-charging-stands-t2862775
Click to expand...
Click to collapse
Thanks for taking the time to reply
I'll give that a go tonight and see if thats whats causing the problem.
Cheers
Si
A couple days ago it was working fine, however I noticed it gradually charged slower and slower to the point where, even when it's on the charging cradle, it loses charge. Now, whenever I put it on the charging cradle, the screen won't even turn on, and the device will not power up. The light on the bottom of the charger lights up, but the device receives no charge. I'm using the default Moto 360 connector cable, and I've even tried more powerful adapters, but still nothing. I decided to listen to any advice I might could get here before I call Motorola support.
my moto 360 is not turning on . can anyone troubleshoot this issue?
Mine got stuck in a discharge loop, was discharging on the charger, the charger was not recognizing the watch (charger light off).
The direct usb connection powered on the watch but did not charge it. No leaving it on/off the charger worked. It was dead.
The fix was to take it apart and unplug/replug the battery. It started charging normally afterwards. Now it won't stay closed, and the face keeps coming off, I press down on it from time to time and maybe I'll use some superglue
executivul said:
Mine got stuck in a discharge loop, was discharging on the charger, the charger was not recognizing the watch (charger light off).
The direct usb connection powered on the watch but did not charge it. No leaving it on/off the charger worked. It was dead.
The fix was to take it apart and unplug/replug the battery. It started charging normally afterwards. Now it won't stay closed, and the face keeps coming off, I press down on it from time to time and maybe I'll use some superglue
Click to expand...
Click to collapse
Couldn't we talk to Motorola about this? Shouldn't this be considered a manufacturers defect?
I talked to Motorola support, and after hours of phone calls, they said they would replace mine for free. But because the watch was in such high demand, I couldn't get a replacement watch for like 2 months. They seemed shocked that the device had stopped working, and it seems there aren't too many cases of this happening. I'd recommend calling Motorola support before doing anything drastic like taking apart the device.
I don't have warranty, so I can't call for help.
Mine got stuck while trying another Qi charger, so I guess only the charging chip got crazy, the watch worked normally until it drained the battery.
The charger has 2 modes: low power to signal the device it's on the charger then the device (be it phone or watch) should signal back to the charger it's present and the charger goes on the high power output to actually charge the device.
My watch had the charging chip blocked so it didn't signal back to the charger which remained in the low power state and did not provide enough power to charge the watch.
Factory reset and even USB reset did not reset the charging circuitry, only a hard reset by pulling out the battery did the trick.
By the way to take it apart it's not needed to remove the dreadded cracky plastic back, only hold by the strap and rock the case upward/left/right. Tough fingernails and a little help from a plastic wedge near the button and in the opposite side did it.