About using the warranty? - T-Mobile Samsung Galaxy Note II

I understand samsung won't take a rooted phone. They consider it broken. So how do I root it back to stock? I done a couple flashes, I've used Triangle away to reset the counter and superuser which was provided on another thread. Has anyone here done a warranty replacement successfully?

Yes not that hard odin back to stock and reset counter.
Sent from my SGH-T889 using Tapatalk 2

Vallista said:
I understand samsung won't take a rooted phone. They consider it broken. So how do I root it back to stock? I done a couple flashes, I've used Triangle away to reset the counter and superuser which was provided on another thread. Has anyone here done a warranty replacement successfully?
Click to expand...
Click to collapse
I've found that even after flashing a stock rom I have to do a factory reset to get back to unmodified status. When I say factory reset, I don't mean from the settings menu, that doesn't do it for me, you have to do it from stock recovery.

what stock recovery and stock rom should I use? Just use Odin?

tony yayo said:
I've found that even after flashing a stock rom I have to do a factory reset to get back to unmodified status. When I say factory reset, I don't mean from the settings menu, that doesn't do it for me, you have to do it from stock recovery.
Click to expand...
Click to collapse
even after I do a factory reset, I still get custom binary and my status is custom. How do I change that?

Vallista said:
even after I do a factory reset, I still get custom binary and my status is custom. How do I change that?
Click to expand...
Click to collapse
Use triangle away.
Sent from my SGH-T889 using Tapatalk 2

Vallista said:
even after I do a factory reset, I still get custom binary and my status is custom. How do I change that?
Click to expand...
Click to collapse
- Flash MrRobinsons root66 image and flash using ODIN.
- Once flashed, you can use triangle away app and reset the counter.
- Once the counter is reset you can unroot the device from SU menu.
- Reboot and perform a factory reset.
- At this stage the custom binary counter should show Official.
- If the device status still shows modifed, you can flash original stock ROM using ODIN.

horr1blek1tten said:
Yes not that hard odin back to stock and reset counter.
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
Actually if you have stock recovery, reset the counter first with triangle away, then Odin stock mb4. If you Odin first you lose root, which triangle away needs to work, so you are SOL.
If you dont have stock recovery, Odin mrRobinsons pre rooted mb4, the triangle away, then the stock non rooted mb4.
After both make sure you factory reset to remove any remaining apps that needed root, ie: SuperSU, titanium back up...

stevessvt said:
Actually if you have stock recovery, reset the counter first with triangle away, then Odin stock mb4. If you Odin first you lose root, which triangle away needs to work, so you are SOL.
If you dont have stock recovery, Odin mrRobinsons pre rooted mb4, the triangle away, then the stock non rooted mb4.
After both make sure you factory reset to remove any remaining apps that needed root, ie: SuperSU, titanium back up...
Click to expand...
Click to collapse
I didn't mean it in that order just said what he needed to do.
Sent from my SGH-T889 using Tapatalk 2

Ok I was able to reset counter and get normal status on device. I sent it back yesterday. Hopefully, they will replace it or fix it.

Did you get a replacement?
Sent from my SGH-T889 using xda app-developers app

Yes. They replace the motherboard and screen. Now the phone works great. I was even able to get LTE work on att network. The phone is a dream.
Sent from my SGH-T889 using xda app-developers app

Related

[Q] How do I restore the phone

Hello,
I have an AT&T Samsung Galaxy S 3 that has been rooted and flashed with the Cyanogen JB rom. I need to return the phone for warranty work. Triangle Away says that my counter is at 6. How do I restore the phone to the factory rom and reset the counter? Since the phone has to be rooted to reset the counter, how do I restore without adding to the counter? Should it be at 0 or 1 to send it in? I'm a little lost here. I appreciate any help I can get.
Dustin
I would suggest Triangle Away, then format/wipe/clear everything and then flash stock via odin. Odin will not trip counter. If on a non-stock I believe you must check the repartition box. Someone correct me if I'm wrong, please.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
ConeyKiller said:
I would suggest Triangle Away, then format/wipe/clear everything and then flash stock via odin. Odin will not trip counter. If on a non-stock I believe you must check the repartition box. Someone correct me if I'm wrong, please.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
How dangerous is Triangle Away? I bought and installed it on the phone already. Are there any precautions that I need to take? I do want to restore it with the original rom. Where would I get it?
Thanks btw!
dustinsroberts said:
How dangerous is Triangle Away? I bought and installed it on the phone already. Are there any precautions that I need to take? I do want to restore it with the original rom. Where would I get it?
Thanks btw!
Click to expand...
Click to collapse
There shouldn't be any problems using triangle away
u can get the official stock from here sammobile.com
I followed the steps on this page. http://forum.xda-developers.com/showthread.php?t=1710613
I got past step 11 but now after restarting the phone is stuck at the Samsung logo during the boot. Any suggestions?
dustinsroberts said:
I followed the steps on this page. http://forum.xda-developers.com/showthread.php?t=1710613
I got past step 11 but now after restarting the phone is stuck at the Samsung logo during the boot. Any suggestions?
Click to expand...
Click to collapse
try shutting down your device and boot while holding the volume up, home button and power button simultaneously then do a factory reset from there. should work

[Q] tmobile returning phone

I need to return S4 White and get another S4 white.
Can I just do the nandriod backtup on Phone 1 and restore on phone 2?
Ques 2.
Is that okay that I just do the factory reset and leave the root on along with twrp?
if not then I just need to ODIN the stock rom?
I am still within the 20 days return policy
First, yes u can restore it with everything you have on that one with no issue except if your getting the s4 from another carrier, the bloat might give you issues with it.
Second, If you're returning it and it's rooted your warranty is voided so you need to go back to stock and unroot it and the flash counter that tells if you've made any unauthorized changes to the software might give you issues so I don't now how to reset the flash counter so I would wait until u can restart the flash counter and go back to stock... I hope this answered your question...
Sent from my SGH-M919 using xda premium
lagunas11 said:
First, yes u can restore it with everything you have on that one with no issue except if your getting the s4 from another carrier, the bloat might give you issues with it.
Second, If you're returning it and it's rooted your warranty is voided so you need to go back to stock and unroot it and the flash counter that tells if you've made any unauthorized changes to the software might give you issues so I don't now how to reset the flash counter so I would wait until u can restart the flash counter and go back to stock... I hope this answered your question...
Sent from my SGH-M919 using xda premium
Click to expand...
Click to collapse
isn't if I ODIN back to stock would unroot automatically? even remove the recovery as well?
you mean there is no way to check the flash counter or reset?
Odin erases any root files but hey the only way to see if it resets the flash counter is by doing it and once you went back to stock and get on download mode again and once you proceed check at the top left where a small text will say something like, system version: official Samsung, flash counter: 0 or 1, name... Etc... And yes it will take the recovery as well
Edit: if it doesn't reset it try researching it on Google I'm pretty sure there's some way to do it..
Sent from my SGH-M919 using xda premium
flash counter only increase if you ODIN anything other than Stock. Correct?
I use the exploit to get the root access, so technically I never ODIN, and my flash counter should be to 0.
question is if I do the ODIN to stock, is that gonna increase the flash counter?
Can I not just go back to stock via kies? that will not increase the flash counter I guess.
here is the screenshot showing the current status of what it is now after root and twrp installed.
Does not really show the flash counter.
I'm not really sure but try to use triangle away and see if it shows u Ur flash counter and if it does don't try to reset it with it Kuz I don't know if it's compatible with the s4 yet
Edit: I just checked and yes that app does work with the s4 so there's Ur option... Check if it's showing the flash counter nd if it does reset it nd then go back to stock nd problem solved..
Sent from my SGH-M919 using xda premium
-greenboy- said:
here is the screenshot showing the current status of what it is now after root and twrp installed.
Does not really show the flash counter.
Click to expand...
Click to collapse
System Status is Custom, which if I remember correctly means it has at one point been flashed with a custom firmware.
I may be wrong though.
can someone who is not rooted please tell me the difference, what they see on ODIN screen?
-greenboy- said:
can someone who is not rooted please tell me the difference, what they see on ODIN screen?
Click to expand...
Click to collapse
You mean in download mode?
-greenboy- said:
can someone who is not rooted please tell me the difference, what they see on ODIN screen?
Click to expand...
Click to collapse
It will say Official instead of Custom. I used Odin to install the MDL update and it changed to Official. In settings > about device > scroll to the bottom and under Device Status it should also say Official.
yeah!!.
This thing is getting on my nerves now.
First that stupid Tmobile error which is forcing me to order the same phone for different line and return this.
Like I said just used an app called TRIANGLE AWAY and it will reset your flash counter...
Sent from my SGH-M919 using xda premium
Triangle Away says I am not using jellybean and the app won't work
now what?
Go to recovery, do a full wipe, power off, use Odin and install the new MDL update.
the s-health is hooked up with the samsung account or I need to do the backup for that data separately?
-greenboy- said:
the s-health is hooked up with the samsung account or I need to do the backup for that data separately?
Click to expand...
Click to collapse
Is hooked to the phone so once you get a new one it will b there but u will have to re start everything you've made on it its not good to back up system apps.. It will give you too many issues..
Sent from my SGH-M919 using xda premium
follow the instructions as you said.
Now I am back to stock but the Device Status still shows "custom".
I also used the triangle away 2.90 which let me reset the counter back to 0, it showed me on the confirmation page, but looks like that didn't do the job.
Now there is no root but custom device status.
Returning phone like this would cause any issue?
I tried kies as well, its just not connecting with kies, even after re-installing drivers couple of times
Go into stock recovery and wipe cache and do a factory reset from there that should clear it up.

[Q] revert back to "unrooted" phone

Hi,
I bought a Galaxy S3 T999L from craigslist and wanted to unlock it to send it overseas. My sister had a T-Mobile account so I had her contact the representative and request it. They said it would happen within 24 hours. Anyway, since I didn't have much time, I rooted it using "Method 1 - The Root66 Way" through Odin in this thread: http://forum.xda-developers.com/showthread.php?t=2370981
Today, T-Mobile gave me an unlock code but when I used it, it didn't work. My guess is that it's because the phone is rooted. Is there a way to go back to it being unrooted so I can use the unlock code?
Thanks in advance
Open SuperSU app and select full unroot. Though I doubt its whats keeping you from getting unlocked. Worth a try though.
Sent from my SGH-T999 using xda premium
Hey Doc,
Thanks for all the guides etc. I was able to fully unroot it but when I try to look for updates, it says that phone has been modified... how does one fix that?
If its stock, factory reset.
Or Odin flash the firmware.
Sent from my SGH-T999 using xda premium
Also, is there a way to reset the binary flash counter AFTER the unrooting?
and is there a way to root it again after it has been unrooted?
much thanks and appreciation
khanfahad said:
Also, is there a way to reset the binary flash counter AFTER the unrooting?
and is there a way to root it again after it has been unrooted?
much thanks and appreciation
Click to expand...
Click to collapse
No you must be rooted to use Triangle Away.
Yes there are several options to root and you can just reroot using any one. Shouldn't be any need to wipe anything if you want to use root66 again.
Sent from my SGH-T999 using xda premium
DocHoliday77 said:
No you must be rooted to use Triangle Away.
Yes there are several options to root and you can just reroot using any one. Shouldn't be any need to wipe anything if you want to use root66 again.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Either Triangle away is not working properly or I'm doing something wrong but I used your 1st method to revert back and unroot using the stock and root file, kernel and recovery files through Odin and used Triangle away at the end. It stated that counter is 0, then I unrooted from SU app and restarted but the counter read 1 after restart.
I'm not sure what's going on.
Make sure you are flashing the stock SECURE Kernel and stock recovery, then TA. Then unroot.
And you may actually want to try running triangle away, reboot download, then if the counter is zero, Odin flash the official firmware.
Sent from my SGH-T999 using xda premium
DocHoliday77 said:
Make sure you are flashing the stock SECURE Kernel and stock recovery, then TA. Then unroot.
And you may actually want to try running triangle away, reboot download, then if the counter is zero, Odin flash the official firmware.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
ok so this time I re-rooted using recovery method and then UNrooted using the recovery method listed by you.
Reboot into CWM or TWRP Recovery
Flash PureStock Rom
Flash the unmodified, Secure UVAMB7 Kernel
Flash Stock UVAMB7 Recovery
Next, if you want to wipe everything but your internal SD Card, Factory Reset before rebooting.
If you want a 100% clean, out of the box type device, reboot Recovery.
This should take you into the stock recovery you just flashed. Now Factory Reset.
Reboot Phone
(Last chance to run Triangle Away!)
Open SuperUser/SuperSU (app)
Find and select the option to Permanantly Unroot.
Reboot
Done!!!
Click to expand...
Click to collapse
After using TA to reset counter and after unrooting by SU, i restarted and then checked binary counter in downloading mode and it read 1... why is that? so frustrating....
the reason I want to do this is because I have an unlock code but it won't work... there's no other explanation as to why the unlock code from TMOBILE wouldn't work other than this counter issue...
It could be the wrong unlock code. Ive heard of more than a few people having to call back a few times. I was able to unlock with a count of about 8 or so. Granted I wasnt using a code, but I dont see this as being the cause. But to be sure, try this:
Triangle Away. (Close/reopen the apo to make sure it worked) then pull the battery. Reboot directly to download mode. Make sure the counter is 0. Flash the official firmware released yesterday.
No idea why its not working for you. Ive had several confirmations that it did work before. Keep in mind that if you have a custom recovery or kernel, every time you boot up the phone it will retrip the counter to 1. So be careful your not booting up w/ cwm or twrp installed.
Sent from my SGH-T999 using xda premium

How to switch back to default

So I'm going to trade the phone in for a S5 and was wondering how I can switch everything back to default Tmobile + lock the root. I am sure this information is already on this forums but smaybe it's due to the keywords using, I can't seem to locate the information. I would greatly appreciate the information.
Run triangle away to reset flash counter just in case, Odin stock firmware and factory reset.. That's about it, even with Knox bootloader, but of course you can't reset the tripped flag on it
Sent from my SGH-M919 using Tapatalk
serio22 said:
Run triangle away to reset flash counter just in case, Odin stock firmware and factory reset.. That's about it, even with Knox bootloader, but of course you can't reset the tripped flag on it
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
so that means tmobile buy back will probably not accept it, correct?
If they check they might not
Sent from my SGH-M919 using Tapatalk

[Q] Revert Back To Stock Help

Hi everyone,
I have a Galaxy S3 LTE from T-Mobile (SGH-T999L) and I rooted it and tried to install a custom rom. However it didn't work and then I installed the stock rom. Now I want to reset the restore counter. With the Triangle Away. However, I though it needs root. So I don't want to root it and then reset the counter. Basically can someone just help me completely restore it to stock so there are no signs of rooting or modding. I need to send it to samsung. Please help!
Thank You! :fingers-crossed:
Youll have to re root. Sorry. Odin flash root66, triangle away, Odin flash official firmware, factory reset.
Sent from my SM-N900T using Tapatalk
DocHoliday77 said:
Youll have to re root. Sorry. Odin flash root66, triangle away, Odin flash official firmware, factory reset.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply! After I run the triangle away and then odin flash the stock firmware won't that increase the counter to 1?
Counter only increases when you flash non official firmware with odin. (Except for root66). Itll also retrip to 1 if you have a custom recovery or kernel installed. You are talking bout the binary counter, not the warranty bit, right?
Sent from my SM-N900T using Tapatalk
DocHoliday77 said:
Counter only increases when you flash non official firmware with odin. (Except for root66). Itll also retrip to 1 if you have a custom recovery or kernel installed. You are talking bout the binary counter, not the warranty bit, right?
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Wait. What the warranty bit? Is that something that will stop me from having samsung fix my phone. Because in download mode it says Warranty Bit is 1.
Yup, I'm afraid your warranty is void. You can try to send it in. In the Note3 forums there are several repirts of sending it in with the warranty bit tripped and still getting it serviced or replaced. No guarantees though.

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