This new problem cropped up suddenly just a couple of days ago. The error that comes up is:
Unfortunately, the process com.google.process.gapps has stopped.
It won't let me update any apps, nor will it even let Google Play Store open at all. I tried rebooting, uninstalling updates for google in the app manager and even thought about doing a factory reset but it warns you that it will delete the key for decrypting files on your SD card so you can't access your photos or anything else on the SD card once you do a reset, sooooo....
Any ideas or help out there? I'd sure appreciate some right now :crying:
In the past, people with your issue have had success by clearing Google Framework. You can find this in the 'apps' settings. The Framework provides the means for signing into apps, so it's worth a try for you. Hope this helps.
HilleMary said:
This new problem cropped up suddenly just a couple of days ago. The error that comes up is:
Unfortunately, the process com.google.process.gapps has stopped.
It won't let me update any apps, nor will it even let Google Play Store open at all. I tried rebooting, uninstalling updates for google in the app manager and even thought about doing a factory reset but it warns you that it will delete the key for decrypting files on your SD card so you can't access your photos or anything else on the SD card once you do a reset, sooooo....
Any ideas or help out there? I'd sure appreciate some right now :crying:
Click to expand...
Click to collapse
Try removing you google account in settings then signing back in that should work. I:good: had the same problem happen to me..
Azzair113 said:
Try removing you google account in settings then signing back in that should work. I:good: had the same problem happen to me..
Click to expand...
Click to collapse
That worked! Thanks very much
HilleMary said:
That worked! Thanks very much
Click to expand...
Click to collapse
Your welcome...:laugh:
Please read forum rules before posting!
Questions and help issues go in Q&A
Thread moved
Thank you for your cooperation
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Related
This thread is to provide the solution for Google play store download error - 921.
Today I got the error while downloading the apps from Google Play Store. The error message is
'Error - Update for "xxxxx" could not be downloaded due to an error. (921)'
I've searched the forum and found some useful information. Because the thread was belonging to different phone, I wanted to post the information with some more details.
If you see the same error, then follow the steps -
1. Menu > Settings > Personal > Accounts and sync > click on your google account (email)
2. click 'Remove account'. Don't worry, it's not deleting your physical account. Account related information is still saved in Google.
3. Launch Google Play Store again
4. When asked, use existing account to create the google account.
5. Provide your existing google account information (email & password)
6. try again to download
Based on my experience, whenever I got the 921 error, cleaning cache and data for google play store app does not work.
Another work around is creating a second google account. But I believe many people do not want to maintain multiple account on one phone.
(attached) screenshot of error 921.
First png uploading failed. Try to upload thru 2nd post.
Error 921 download error..
I could fix it by uninstalling the google play..
I tired to do this, but I get
"This account is required by some applications. You can only remove it by resetting the phone to factory defaults (which deletes all your personal data) You do that in the Settings application, under Privacy"
Actually doing that is what started my problem. My google contacts would not sync
so I reset by going to Settings/Privacy, now I can't get google play/market to download anything, and I constantly get a google talk authentication failed message. ( I don't nor have I ever knowingly used google talk)
remove and clear the data/cache for the play store and uninstall the update for it. it should roll back to a version from before and once you reopen it and it downloads again it should be ok. I had this same problem and have done that and so far with the newest market I've not had one single problem after doing that. YMMV however.
I do not have option to clear data or clear cache greyed out, I will try the uninstall update..
no go, same thing only now the message is simply "could not be downloaded due to an error"
is your phone rooted? and which rom are you using?
Again, just removing data/cache would not solve the problem many times.
Did you try to create a second account?
yeah, I can't clear data or cache as the buttons are not available.
it is rooted I am on GB EL30 with EL30 modem
i did not try a second account, really don't want a second account, i guess i can to test it though.
probably do a hard reset tonight from cm
touchtaz said:
yeah, I can't clear data or cache as the buttons are not available.
it is rooted I am on GB EL30 with EL30 modem
i did not try a second account, really don't want a second account, i guess i can to test it though.
probably do a hard reset tonight from cm
Click to expand...
Click to collapse
Many google apps are sharing the info thru Google Framework service. Did you try to remove data/cache for this app also?
Doing factory resetting would be the easiest way but sometimes taking long time to recover the everything. So, it depends on your preference.
If the data & cache fields are grayed out, then it means that there's nothing to be cleared.
yes, the buttons for data and cache are also unavailable in framework also.
I did the factory reset from Privacy, that's what started the 921 problem.
i guess I will from cm tonight, that don't work I guess I'll put it back to ec05 and let it update then try again
got tired of messing with it, used odin to overwrite el30. so far so good. email push is working, contacts are syncing, and I can download from market
it's working now! thank you!
Likewise, OP's steps worked for me Thanks.
I googled this issue (I have a different device, obviously) and found this thread. Pointing me at the Google Framework services fixed my issue, so thank you!! I use TB and just restored the Google Framework data (I'd just wiped data and didn't want to have to go through the play store song and dance like ALWAYS) and voila! One reboot later (I'd already rebooted five times before, what was one more?) my apps download without an issue. This would probably resolve it for other users as well. Thank you again!!
kobridge said:
Many google apps are sharing the info thru Google Framework service. Did you try to remove data/cache for this app also?
Doing factory resetting would be the easiest way but sometimes taking long time to recover the everything. So, it depends on your preference.
If the data & cache fields are grayed out, then it means that there's nothing to be cleared.
Click to expand...
Click to collapse
OP's steps worked for me too, thanks!
Remove the account and readd it.
Hey my little cuties. I noticed something it the screenshot. You have the warning triangle up top. Use the pulldown to grant permissions. Google apps sometimes request it out of nowhere.
The Root said:
Hey my little cuties. I noticed something it the screenshot. You have the warning triangle up top. Use the pulldown to grant permissions. Google apps sometimes request it out of nowhere.
Click to expand...
Click to collapse
That was not the permission thing. Actually the little triangle was for the error message on top.
Actually I've seen the case like you explained but in my case there was no waring nor notification. Just app was't worked. In sometimes, if the app does not work, then we need to pull down the notification area, and check if there's anything (permission request).
OP's directions worked for me as well.
HTC Sensation.
OP's directions worked for me as well.
HTC Evo 4G running CM9.
Now how do I clear up the 942 error.
If I helped you out in any way please thank me. Thanks.
Hey guys,
I would like to start by apoligizing if there is a thread relating to this issue, but i have searched the forums and couldn't find a solution. The problems i am having is that Google just will not sync on my phone ATT Galaxy S3. I lost all contacts, google play, and google talk. nothing is working anymore.
Recently i tried to install "freedom" on the phone to get free in app purchases. then installed localepicker. now removed the locale picker and the freedom app and i am not sure if this is what caused the problem.
I dont know alot about all this rooting and flashing and stuff like that... i rooted the phone a very simple way from this website just to get game gaurdian on the phone to mess around with games.
So if anybody could helo with my problem thta would be excellent.
Thank you very Much.
Namikaze Minato said:
Hey guys,
I would like to start by apoligizing if there is a thread relating to this issue, but i have searched the forums and couldn't find a solution. The problems i am having is that Google just will not sync on my phone ATT Galaxy S3. I lost all contacts, google play, and google talk. nothing is working anymore.
Recently i tried to install "freedom" on the phone to get free in app purchases. then installed localepicker. now removed the locale picker and the freedom app and i am not sure if this is what caused the problem.
I dont know alot about all this rooting and flashing and stuff like that... i rooted the phone a very simple way from this website just to get game gaurdian on the phone to mess around with games.
So if anybody could helo with my problem thta would be excellent.
Thank you very Much.
Click to expand...
Click to collapse
When you go in settings and add account, do you get an error? Also, do you set it to manually sync or automatic?
Did it randomly stop or it was after flashing?
BWolf56 said:
When you go in settings and add account, do you get an error? Also, do you set it to manually sync or automatic?
Did it randomly stop or it was after flashing?
Click to expand...
Click to collapse
Can not establish a reliable connection to the server.
This could be a temporary problem or your Android device may not be provisioned for data services. If it continues Call Customer Servic .
Thats is the message that I keep getting. And i noticed it this morning after I deleted all that freedom/locale pocket stuff. The Internet still works, it's just it refuses to sync the Google account.
Thanks again for taking the time to help me.
Namikaze Minato said:
Can not establish a reliable connection to the server.
This could be a temporary problem or your Android device may not be provisioned for data services. If it continues Call Customer Servic .
Thats is the message that I keep getting. And i noticed it this morning after I deleted all that freedom/locale pocket stuff. The Internet still works, it's just it refuses to sync the Google account.
Thanks again for taking the time to help me.
Click to expand...
Click to collapse
When you look at your signal, is it grey? When it is colored (blue most of the time), then it's connecting with Google, if grey, it's not.
I did a little google search (can go a long way ) and found a few solutions:
1- Just restart the phone without the SIM card, and connect to some WiFi network, so you can login to your Google Account. It will log you into the account, and then you can put the SIM card back.
2- Add YouTube app and login with gmail account
Go into Gmail App and add account if needed.
Sign into Gmail account wither username and password
Go through login process
3- Hard reset your phone. You will lose all information that is currently on your phone when you do this.
Select Settings -> Security -> Factory Data Reset
Once the phone reboots, input your google account information when the phone asks for it.
BWolf56 said:
When you look at your signal, is it grey? When it is colored (blue most of the time), then it's connecting with Google, if grey, it's not.
I did a little google search (can go a long way ) and found a few solutions:
1- Just restart the phone without the SIM card, and connect to some WiFi network, so you can login to your Google Account. It will log you into the account, and then you can put the SIM card back.
2- Add YouTube app and login with gmail account
Go into Gmail App and add account if needed.
Sign into Gmail account wither username and password
Go through login process
3- Hard reset your phone. You will lose all information that is currently on your phone when you do this.
Select Settings -> Security -> Factory Data Reset
Once the phone reboots, input your google account information when the phone asks for it.
Click to expand...
Click to collapse
Tried step #1 and #2. None of these work. Just a quick question before Itry step #3 . Will it cause to brick my phone? The only reason I am asking is because the phone is rooted, by one of the methods on this site. That is my only worry, will anything happen if I do it that way or doni have to go threw Odin and that whole process again? Once again thanks for the help.
Namikaze Minato said:
Tried step #1 and #2. None of these work. Just a quick question before Itry step #3 . Will it cause to brick my phone? The only reason I am asking is because the phone is rooted, by one of the methods on this site. That is my only worry, will anything happen if I do it that way or doni have to go threw Odin and that whole process again? Once again thanks for the help.
Click to expand...
Click to collapse
No you won't brick your phone. Although, make a backup first.
BWolf56 said:
No you won't brick your phone. Although, make a backup first.
Click to expand...
Click to collapse
Thanks a lot. When you say back up - you just mean pull all the pics off and put them on my comp, right? Like i said before I'm a noob to the whole android rooting process and things of its nature. Thanks again.
Namikaze Minato said:
Thanks a lot. When you say back up - you just mean pull all the pics off and put them on my comp, right? Like i said before I'm a noob to the whole android rooting process and things of its nature. Thanks again.
Click to expand...
Click to collapse
You can go in recovery and make a nandroid backup. That will make a flashable image of your phone which you can get back to if something goes wrong.
BWolf56 said:
You can go in recovery and make a nandroid backup. That will make a flashable image of your phone which you can get back to if something goes wrong.
Click to expand...
Click to collapse
Wow. Ok I totally lost you there. I don't know how to make backups and flash stuff. Guess I'll just try to take off the pics and videos. And start from scratch again. I would love to have the latest JB update w/o all the bloatware that AT&T puts on it, but that a whole other project in itself. Lol Thank you for all your help.
Namikaze Minato said:
Wow. Ok I totally lost you there. I don't know how to make backups and flash stuff. Guess I'll just try to take off the pics and videos. And start from scratch again. I would love to have the latest JB update w/o all the bloatware that AT&T puts on it, but that a whole other project in itself. Lol Thank you for all your help.
Click to expand...
Click to collapse
You might wanna take a hour or so to go read the stickied guides
BWolf56 said:
You might wanna take a hour or so to go read the stickied guides
Click to expand...
Click to collapse
Fantastic.... all your ideas did nothing...
Still experiencing the same problems. same error message. its like its blocking my phone from syncing. Maybe i deleted a file. I think the best bet would be to flash a whole new ROM or reboot the whole phone, and make it a fresh one.
Namikaze Minato said:
Fantastic.... all your ideas did nothing...
Still experiencing the same problems. same error message. its like its blocking my phone from syncing. Maybe i deleted a file. I think the best bet would be to flash a whole new ROM or reboot the whole phone, and make it a fresh one.
Click to expand...
Click to collapse
Do a backup and go back to stock. See if it works there. If not, it's a problem with your carrier, maybe even your sim card.
Please see the 'generic' Note 3 CF-Auto-Root thread here:
http://forum.xda-developers.com/showthread.php?t=2466423
This actual thread will become a proper CF-Auto-Root thread once I'm finished tying up all the lose ends. Please comment in this thread, but read the instructions and grab the file from the thread linked above.
--- reserved #1 ---
--- reserved #2 ---
Thanks
Has anyone else been getting RPC:S-5:AEC-0 errors?
I tired wiping both caches and data from app manager. nothing
Tried wiping cache from recovery. nothing.
tried wiping cache and factory restore. nothing.
After I rooted apps were installing fine but then it just stopped.
Any suggestions? Im gonna try to see if I can find an odin file of it stock.
EDIT: So I used a odin stock image. Still getting error. Any suggestions?
Do tmobile employees check to see if it has been flashed?
Gonna try to go back to store and see if can get it replaced with another. But cant till later. This sucks....
FIX looks like it was on googles servers. Back to normal but this is on stock after I odin, Ill wait on the root to see if others are still getting problems.
transitoyspace said:
Has anyone else been getting RPC:S-5:AEC-0 errors?
Click to expand...
Click to collapse
I was getting the above error too even after performing a device reset. I reflashed the root a second time and it is working. The only difference is I enabled USB debugging in the Developer options the second time, not sure if that really made a difference though.
transitoyspace said:
Has anyone else been getting RPC:S-5:AEC-0 errors?
I tired wiping both caches and data from app manager. nothing
Tried wiping cache from recovery. nothing.
tried wiping cache and factory restore. nothing.
After I rooted apps were installing fine but then it just stopped.
Any suggestions? Im gonna try to see if I can find an odin file of it stock.
EDIT: So I used a odin stock image. Still getting error. Any suggestions?
Do tmobile employees check to see if it has been flashed?
Gonna try to go back to store and see if can get it replaced with another. But cant till later. This sucks....
Click to expand...
Click to collapse
Me too I p m chain fire like 15 min ago. It could be a Google issue
Sent from my SM-N900T using Tapatalk 4
transitoyspace said:
Has anyone else been getting RPC:S-5:AEC-0 errors?
I tired wiping both caches and data from app manager. nothing
Tried wiping cache from recovery. nothing.
tried wiping cache and factory restore. nothing.
After I rooted apps were installing fine but then it just stopped.
Any suggestions? Im gonna try to see if I can find an odin file of it stock.
EDIT: So I used a odin stock image. Still getting error. Any suggestions?
Do tmobile employees check to see if it has been flashed?
Gonna try to go back to store and see if can get it replaced with another. But cant till later. This sucks....
Click to expand...
Click to collapse
I have been getting it (wasn't up until I rooted!). Was driving me insane.............. Tried all the tricks I found on the internet with absolutely zero luck.... until I came across this dude's video: http://www.youtube.com/watch?v=uv8d-nl04qI. It worked but I followed it to the t! So delete your Google account. Force close and erase Data for the 3 services he's mentioning. Turn it off. Turn it back on. Go to Play, it asks for your Google Account; add it.... Enjoy!
XooLoo said:
I have been getting it (wasn't up until I rooted!). Was driving me insane.............. Tried all the tricks I found on the internet with absolutely zero luck.... until I came across this dude's video: http://www.youtube.com/watch?v=uv8d-nl04qI. It worked but I followed it to the t! So delete your Google account. Force close and erase Data for the 3 services he's mentioning. Turn it off. Turn it back on. Go to Play, it asks for your Google Account; add it.... Enjoy!
Click to expand...
Click to collapse
Thanks I will give it a try
Edit: it worked Thanks a million
Sent from my SM-N900T using Tapatalk 4
Ah wow, I was getting these errors too. Thought it was unrelated and a server side issue (still might be, account specific?)
I'm writing this without reading the suggestions above but, what eventually worked for me (after removing accounts, factory reset, clearing play store data & play framework whether necessary or not)..
Went to Google dashboard (all on PC), made sure device was there, went to play.google.com (computer)-- it errored and froze, logged out, back in, worked eventually, viewed my installed apps (took like 5 minutes to load), started installing apps from there. Once that was working, it worked on my device.
The curious part was, initially, when I'd search for ANY app on play.google.com, it would show no results. Opening in incognito (not signed in), it worked fine.
XooLoo said:
I have been getting it (wasn't up until I rooted!). Was driving me insane.............. Tried all the tricks I found on the internet with absolutely zero luck.... until I came across this dude's video: http://www.youtube.com/watch?v=uv8d-nl04qI. It worked but I followed it to the t! So delete your Google account. Force close and erase Data for the 3 services he's mentioning. Turn it off. Turn it back on. Go to Play, it asks for your Google Account; add it.... Enjoy!
Click to expand...
Click to collapse
Yes, had the same problem on my SM-N900T, not on either of the other two [N900/A], it took creating a new google account and also clearing the cache for google services framework, google play and uninstalling the play store update. I had to do this a couple of times, seemed to work better for me without a reboot, but this is the right path for fixing this problem.
Hope this helps,
Bob
Can someone with a rooted note 3 confirm this doesn't t change Knox to 0x1 ?
bob_beringer said:
Yes, had the same problem on my SM-N900T, not on either of the other two [N900/A], it took creating a new google account and also clearing the cache for google services framework, google play and uninstalling the play store update. I had to do this a couple of times, seemed to work better for me without a reboot, but this is the right path for fixing this problem.
Hope this helps,
Bob
Click to expand...
Click to collapse
I just force stopped play store and cleared data and it worked after that.
unlockingsky said:
Can someone with a rooted note 3 confirm this doesn't t change Knox to 0x1 ?
Click to expand...
Click to collapse
How do we se our Knox status and also....does it do anything to the phone when its like that? Should we wait for a method of root that doesnt trip knox
bdorr1105 said:
How do we se our Knox status and also....
Click to expand...
Click to collapse
go to download mode .
unlockingsky said:
go to download mode .
Click to expand...
Click to collapse
If you have both Kies and Android SDK installed, go to command prompt (cmd) and go to where adb.exe is, and type:
adb reboot download
---------- Post added at 11:43 PM ---------- Previous post was at 11:43 PM ----------
unlockingsky said:
Can someone with a rooted note 3 confirm this doesn't t change Knox to 0x1 ?
Click to expand...
Click to collapse
Mine is 0x1
unlockingsky said:
Can someone with a rooted note 3 confirm this doesn't t change Knox to 0x1 ?
Click to expand...
Click to collapse
it changes it. what does knox do for the normal user? i
transitoyspace said:
it changes it. what does knox do for the normal user? i
Click to expand...
Click to collapse
None, basically it detects flash so that they can void your warranty.
zoth said:
None, basically it detects flash so that they can void your warranty.
Click to expand...
Click to collapse
it voids your samsung warranty to be exact. if you take it back to tmobile with tmobile warranty, they will still fix/replace hardware issues.
About to root for the simple fact I can not stand the headphones auto adjusting. I need it louder then normal and tired of playing music at maxed settings just to hear music and then a few songs later it acts like its supposed to. (work in a factory)
Anywho: Does this method still give you the option of having auto updates from Tmobile for bug fixes and stuff or do we need to manually keep an eye open for updates?
(coming from Rooted Stock Note 2 thats why im asking. Not big on romming)
Thank you
ey, so I cleared the google framework data (I know) but now when i go to system update and press check now nothing happens is also says last checked for update 1/1/1970. I also cant sign into youtube and I cant access google play. I tried factory reset and wiping data still the same thing
Please HELP ME
Ultimate_future_developer said:
ey, so I cleared the google framework data (I know) but now when i go to system update and press check now nothing happens is also says last checked for update 1/1/1970. I also cant sign into youtube and I cant access google play. I tried factory reset and wiping data still the same thing
Please HELP ME
Click to expand...
Click to collapse
You did what you were warned against.
http://www.androidpolice.com/2013/1...to-never-clear-google-service-framework-data/
Your fault, you're going to have to wait
Quinny899 said:
You did what you were warned against.
http://www.androidpolice.com/2013/1...to-never-clear-google-service-framework-data/
Your fault, you're going to have to wait
Click to expand...
Click to collapse
Dude i Know I only found out after i cleared the data,Im not perfect and waiting doesnt help its been 2 days and if been sitting hours everyday trying to find something but anyway thanks for your help
Ultimate_future_developer said:
Dude i Know I only found out after i cleared the data,Im not perfect and waiting doesnt help its been 2 days and if been sitting hours everyday trying to find something but anyway thanks for your help
Click to expand...
Click to collapse
Did you try removing your Google account? Reboot and then add it back. It may help.
Edit: Never mind, just remembered a factory reset would have deleted the account already. Sorry.
Ultimate_future_developer said:
Dude i Know I only found out after i cleared the data,Im not perfect and waiting doesnt help its been 2 days and if been sitting hours everyday trying to find something but anyway thanks for your help
Click to expand...
Click to collapse
This is not that helpful of a post. Any time you factory reset, you are doing the exact same thing. Might as well tell people not to flash new kernels or roms.
To the OP, you need to unregister your google account under Settings and then re-add.
This should fix the issue.
No big deal.
you may have to do a factory reset if this doesn't fix it.
Saftwear said:
This is not that helpful of a post. Any time you factory reset, you are doing the exact same thing. Might as well tell people not to flash new kernels or roms.
To the OP, you need to unregister your google account under Settings and then re-add.
This should fix the issue.
No big deal.
you may have to do a factory reset if this doesn't fix it.
Click to expand...
Click to collapse
Fixed it thanks guys I ran flash-all.bat and it cleared the tablet. Thanks :laugh:
I rooted my phone with kingo root app to root my phone. After which I got rid of bloatware apps on my phone and now pretty much all my apps have stopped working. I can't go to google play use google now synch my google account. Messaging app will load but not that messages when I click it they all say the app has stopped. I was going to install cloudyg3 but now I just want my phone back to normal. I've tried factory reset still won't fix it. I've been trying and googling for about 5 days now and can't figure it out.
Rosinski117 said:
I rooted my phone with kingo root app to root my phone. After which I got rid of bloatware apps on my phone and now pretty much all my apps have stopped working. I can't go to google play use google now synch my google account. Messaging app will load but not that messages when I click it they all say the app has stopped. I was going to install cloudyg3 but now I just want my phone back to normal. I've tried factory reset still won't fix it. I've been trying and googling for about 5 days now and can't figure it out.
Click to expand...
Click to collapse
Greetings,
Thank you for using XDA Assist. To get you the expert help you need, I'm going to move this thread to your device's specific Q&A forum.
Good luck!
Rosinski117 said:
I rooted my phone with kingo root app to root my phone. After which I got rid of bloatware apps on my phone and now pretty much all my apps have stopped working. I can't go to google play use google now synch my google account. Messaging app will load but not that messages when I click it they all say the app has stopped. I was going to install cloudyg3 but now I just want my phone back to normal. I've tried factory reset still won't fix it. I've been trying and googling for about 5 days now and can't figure it out.
Click to expand...
Click to collapse
You can always use this
The_Merovingian said:
Greetings,
Thank you for using XDA Assist. To get you the expert help you need, I'm going to move this thread to your device's specific Q&A forum.
Good luck!
Click to expand...
Click to collapse
Also kingo is ok but i have had a lot of issues with it i would use stump root ioroot lg one click id stick with the main methods
wont go into firmware update
When I plug my phone into computer and hold the volume up button and keeps going into fastboot mode and wont let me do anything else