[Q] Connectivity issue on stock SGIII - Sprint Samsung Galaxy S III

First of all, I did a search and found a few related things, but not this. So....here we go:
Stock phone. 4.1.1 and LJ7. Just started yesterday. Makes no difference if it's on wi-fi, or the regular "radio", I'm having an intermittent connectivity issue. Started when I was connected to our business wireless router. I was connected to the router...saw the IP address...but nothing beyond that. So I figured our internet connection was down. Nope.
Shut off wi-fi on the phone and forced wireless network. Solid signal with 3g....semi-solid on 4g...and no internet, no email, no nothing.
Did a few restarts...clearing cache...all browser details....no help. Did a battery pull. Nothing. Eventually, it all came up again, out of the blue.
BTW...I tried things like Facebook to see if it was just a browser problem and there was no connectivity there either.
Anyway, all was well until this morning when the same thing happened. This time at my house. I have Comcast internet so it being down wouldn't be a surprise. Reset the modem. Reset the router. Restarted the phone. Again, connected to the router...but nothing past that. Killed wi-fi again and the wireless networks were solid signal and no connectivity.
Got to the office and did a battery pull with everything else cleared again. Not working. Finally...for no reason at all...it was up again.
I'll take it to my local Sprint repair store, but has anyone else experienced this?
Thanks all.

Related

Wi-Fi Issues.

Hi, I got the HTC desire during the week and all going great so far except issues with connecting to my Wi-fi at home.
On initial setup i had it scan for my wireless signal but had to manually enter it, network is not hidden. 3 laptops, PS3, PSP, DS all have been able to see it and connect in the past. Anyway, connected through WPA and was able to connect to the internet and market fine.
The issue is it keeps dropping the connection, signal bar stays as if connected but all pages timeout. turning the wireless on/off does not resolve, sometimes turning the power on/off will sort it, most times not. I drove to work last night, 25km and it said i was still connected to a network untill i disabled the wireless on the phone in the carpark !!
I have trawled the net and have come across known issues with other HTC devices and wireless networks but most of the fixes i tried have drawn a blank so far, bar hard reset.
Unsure if it is settings in my router or the phone. One thing i did notice is when it was connected and i went to the settings>wireless and networks it was smooth like the usual progs on the phone, but when i cant connect and go to the settings it is serious laggy.
BB is Eircom, netopia router.
Phone is Vodafone.
Any other info needed just ask, could do with a fix for this before i pull my hair out.
edit: downloaded a wifi analyzer app and it says my signal is very weak, even sitting on the router, it is either the router sending the wrong signal or the hardware on the phone i think.
Anyone have to chage their wireless settings on the router to get the desire to connect ? If so, to what ?
Update.
powered off my phone and ran the wifi analyser again, same thing, -98db.(red, no signal)
powered off the phone again, and was hitting -40db sitting on top of the router and ~ -70 2 rooms away(green/yellow) and internet pages were flying, this is what is happening, may stay for 10 mins and go again.
Another update:
I had a good connection so changed the sleep from 1 min to 30, checked the sig strenght every 15 mins, surfed a few pages and all fine. Changed the sleep back to 1 min, let it sleep, came back 5 mins later and wifi dead again. this leads me to taking the router out of the equation and phone based issue.
Wifi issues
Hiya,
I had exactly the same problem with my desire. It is on Orange UK and came withall their crud on it. I spent two days playing around with the router settings and phone settings. I could connect to the router but not use the internet. In the end I followed the links on here to erase the orange crud and install a generic rom. After that the phone connected to wifi internet and telephone internet and switches between them without any problems whatsoever. I did wonder if it was a ploy by the telecom provider to get you to use more of their online data rather than over wifi.
LenMackin said:
Hiya,
I had exactly the same problem with my desire. It is on Orange UK and came withall their crud on it. I spent two days playing around with the router settings and phone settings. I could connect to the router but not use the internet. In the end I followed the links on here to erase the orange crud and install a generic rom. After that the phone connected to wifi internet and telephone internet and switches between them without any problems whatsoever. I did wonder if it was a ploy by the telecom provider to get you to use more of their online data rather than over wifi.
Click to expand...
Click to collapse
Thanks for the reply Len.
It is a vodafone phone (Ireland) Non branded, no vodafone sortware as far as i can see.
Some Info: Firmware 2.1 update1, software 1.15.405.4, browser webkit 3.1

Losing WiFi Connection Intermittently

Here's the deal: my S2 keeps disabling its WiFi connection. I’ll be connected to my router for a while, sometimes for 12+ hours at time, when all the sudden my S2 will lose its WiFi connection and switch to 4G. When I go into my WiFi settings, it will say that my router is “Not in range” and show no other available networks (even though there are dozens in this area).
I can sometimes get my connection back by toggling Airplane mode or “use packet data” on/off. But nothing works %100 percent of the time. I don’t think it’s a router issue either because we had 4 smartphones in this house over Christmas and the only two that lost their WiFi connection were my and my wife’s S2s.
Anyone else encounter this?
(p.s. Phone is stock, by the way.)
If you have the Tmobile my account disable or uninstall it.I made a thread about this awhile back. It has something where it needs to stay connected to 4g or intermittently puts data on and cuts wifi off I used to have this problem before not no more after uninstalling it.
Thanks, sarni. I read your thread a couple days ago (when I was trying to figure out what was going on), but I'm not sure we're having the same issue. My WiFi and 4G icons aren't on at the same time, for instance.
The other problem is that I haven't rooted my phone, so uninstalling T-Mobile's "My Account" app isn't an option.
Yet.
Happening again now.
Phone seems to be stuck in the following loop: scanning for available WiFi networks, seeing them all, locking in on my WiFi network, trying to obtain an IP address, then back to scanning again without a connection.
No toggling of settings broke the loop until I powered on/off.

[Q] Lost connection to Google all of a sudden.

And once again the problem has returned.
At first I wondered if it was a Google connection issue. Both connections would go grey. But I couldn't connect to anything. When I turn WiFi off, I'm able to connect to everything again with my mobile connection.
Running Cyanogenmod 10.1.2 on my AT&T GS3. Never had an issue like this before. Any ideas?
Really having trouble with this. Someone suggested WiFi fixer, it worked for all of 30 seconds and then WiFi stopped working again. I can't use my mobile connection for long because AT&T as we all know caps it like crazy.
Edit: Odd thing. An iPhone isn't connecting either. But the wireless computers in the house are. So maybe it's the router? It does appear to be the router. For now I think everyone can just ignore this.
I've posted similar questions with this phone, my old sprint Samsung epic 4g touch and my nexus 7, I did notice that it seems to be kernel dependant, some rom/kernel combinations cause the issue some don't.
Check to see if there is a firmware update for your router
Making the iPhone jealous one user at a time.

WiFi Connectivity Issues

Hi,
I'm having issues connecting to my WiFi network.
When I first got the phone, I connected, and it was saved.
A few days later, when I tried connecting, it went Connecting..., and then just went back to saying "Saved, secure" .
It doesn't connect to it.
Other devices in my house connect just fine.
To clarify, I am right next to my router.
Any help?
Thanks.
Bump
When in WiFi settings, go into the Advanced settings and maybe uncheck the 'Internet Unavailable' option and see if that fixes your issue. I very much doubt it will, however I believe it maybe worth a shot.
I'm 90% certain that the issue will be with your WiFi router, maybe have a look on forums around your router to see if anyone else has the same issue with their phone?

Mesh WiFi issues after latest update

My wife has the S8 and I have the S8+. After the latest update (July 9-10'ish) both of our phones are having problems with our Mesh WiFi, but not our non-Mesh WiFi. We don't have issues with the connectivity to the actual WiFi, that always stays connected, but every few minutes, we'll get an exclamation point next to the WiFi signal meter, and our Internet connectivity drops. When I check WiFi connections during this time, it shows "Internet may not be available". Then, after 1-3 minutes or so, it's working fine again. While this is happening, none of our other devices have any problems with Internet connectivity.
T-Mobile had me boot into Safe Mode, and the problem didn't happen at all in safe mode. So, I did a master rest, and with just factory apps installed, it was happening again. T-Mobile asked me to wipe the cache partition. While trying to boot to that menu, my phone went into a boot loop, then after trying several different button combinations, it just turned off and wouldn't power back on again. So, T-Mobile sent me a replacement. Since receiving the replacement, I have not installed the update, and I have not had the problem on my phone at all. But, there's still my wifes phone. T-Mobile tells me I'm the only one having this problem, so they don't know what the solution is.
Our Mesh WiFI system is fairly new, so I kept the old WiFI active as a fall back option. There are no problems when connecting to that SSID, so I'm thinking the update has caused some issues when jumping between access points on the mesh system. I was also thinking maybe it's a double NAT issue, since my modem doesn't have a true bridge mode option. (My modem hands my mesh WiFi router a 192.168.1.xxx IP, but my devices that connect to the mesh WiFi get a 192.168.0.xxx IP) I tried putting the Mesh WiFi in the DMZ and making sure it gets the public IP. That didn't work. The WiFi manufacturer had me open ports 500 & 4500 to the WiFi router. That didn't work.
Does anyone have any other ideas for me? At the point, T-Mobile is telling me that it's my WiFI because it doesn't happen when connected to the non-mesh WiFi. But, it didn't start happening until the last update, and it's not happening on my replacement phone. We rely very heavily on WiFi calling, so this has been problematic. Obviously I can connect my wife's phone to the old system, but we don't get full coverage in our house from it, which is why we went to a mesh system.
I welcome and appreciate all suggestions.
Thank you
JTB
I have the same problem with my non-mesh Google Wifi router occasionally. it's annoying.
jtbarnes said:
My wife has the S8 and I have the S8+. After the latest update (July 9-10'ish) both of our phones are having problems with our Mesh WiFi, but not our non-Mesh WiFi. We don't have issues with the connectivity to the actual WiFi, that always stays connected, but every few minutes, we'll get an exclamation point next to the WiFi signal meter, and our Internet connectivity drops. When I check WiFi connections during this time, it shows "Internet may not be available". Then, after 1-3 minutes or so, it's working fine again. While this is happening, none of our other devices have any problems with Internet connectivity.
T-Mobile had me boot into Safe Mode, and the problem didn't happen at all in safe mode. So, I did a master rest, and with just factory apps installed, it was happening again. T-Mobile asked me to wipe the cache partition. While trying to boot to that menu, my phone went into a boot loop, then after trying several different button combinations, it just turned off and wouldn't power back on again. So, T-Mobile sent me a replacement. Since receiving the replacement, I have not installed the update, and I have not had the problem on my phone at all. But, there's still my wifes phone. T-Mobile tells me I'm the only one having this problem, so they don't know what the solution is.
Our Mesh WiFI system is fairly new, so I kept the old WiFI active as a fall back option. There are no problems when connecting to that SSID, so I'm thinking the update has caused some issues when jumping between access points on the mesh system. I was also thinking maybe it's a double NAT issue, since my modem doesn't have a true bridge mode option. (My modem hands my mesh WiFi router a 192.168.1.xxx IP, but my devices that connect to the mesh WiFi get a 192.168.0.xxx IP) I tried putting the Mesh WiFi in the DMZ and making sure it gets the public IP. That didn't work. The WiFi manufacturer had me open ports 500 & 4500 to the WiFi router. That didn't work.
Does anyone have any other ideas for me? At the point, T-Mobile is telling me that it's my WiFI because it doesn't happen when connected to the non-mesh WiFi. But, it didn't start happening until the last update, and it's not happening on my replacement phone. We rely very heavily on WiFi calling, so this has been problematic. Obviously I can connect my wife's phone to the old system, but we don't get full coverage in our house from it, which is why we went to a mesh system.
I welcome and appreciate all suggestions.
Thank you
JTB
Click to expand...
Click to collapse
I'm having the same exact problem with my S8+ and my netgear orbi, all was good until about a month ago, and I've tried pretty much everything, and the exclamation point still comes every few minutes. I can't wait to get rid of this phone honestly. And I've had EVERY Samsung phone to date, and this one has given me the most problems by far. I am on my 5th S8+. HURRY NOTE 8!
Running Luma mesh network... Have the same issue on my S8+ after the update...
Definitely due to the update... No issue prior
whelmar said:
Running Luma mesh network... Have the same issue on my S8+ after the update...
Definitely due to the update... No issue prior
Click to expand...
Click to collapse
Had the same issue. Go into developer options and turn on Wi-Fi verbose logging. Fixed it for me. Try it out
jtbarnes said:
My wife has the S8 and I have the S8+. After the latest update (July 9-10'ish) both of our phones are having problems with our Mesh WiFi, but not our non-Mesh WiFi. We don't have issues with the connectivity to the actual WiFi, that always stays connected, but every few minutes, we'll get an exclamation point next to the WiFi signal meter, and our Internet connectivity drops. When I check WiFi connections during this time, it shows "Internet may not be available". Then, after 1-3 minutes or so, it's working fine again. While this is happening, none of our other devices have any problems with Internet connectivity.
T-Mobile had me boot into Safe Mode, and the problem didn't happen at all in safe mode. So, I did a master rest, and with just factory apps installed, it was happening again. T-Mobile asked me to wipe the cache partition. While trying to boot to that menu, my phone went into a boot loop, then after trying several different button combinations, it just turned off and wouldn't power back on again. So, T-Mobile sent me a replacement. Since receiving the replacement, I have not installed the update, and I have not had the problem on my phone at all. But, there's still my wifes phone. T-Mobile tells me I'm the only one having this problem, so they don't know what the solution is.
Our Mesh WiFI system is fairly new, so I kept the old WiFI active as a fall back option. There are no problems when connecting to that SSID, so I'm thinking the update has caused some issues when jumping between access points on the mesh system. I was also thinking maybe it's a double NAT issue, since my modem doesn't have a true bridge mode option. (My modem hands my mesh WiFi router a 192.168.1.xxx IP, but my devices that connect to the mesh WiFi get a 192.168.0.xxx IP) I tried putting the Mesh WiFi in the DMZ and making sure it gets the public IP. That didn't work. The WiFi manufacturer had me open ports 500 & 4500 to the WiFi router. That didn't work.
Does anyone have any other ideas for me? At the point, T-Mobile is telling me that it's my WiFI because it doesn't happen when connected to the non-mesh WiFi. But, it didn't start happening until the last update, and it's not happening on my replacement phone. We rely very heavily on WiFi calling, so this has been problematic. Obviously I can connect my wife's phone to the old system, but we don't get full coverage in our house from it, which is why we went to a mesh system.
I welcome and appreciate all suggestions.
Thank you
JTB
Click to expand...
Click to collapse
Go into developer settings and turn on Wi-Fi verbose logging.
Had same issue and now it's gone. Hope it helps
richieandsandy said:
Go into developer settings and turn on Wi-Fi verbose logging.
Had same issue and now it's gone. Hope it helps
Click to expand...
Click to collapse
Seems to help, thanks!!
richieandsandy said:
Go into developer settings and turn on Wi-Fi verbose logging.
Had same issue and now it's gone. Hope it helps
Click to expand...
Click to collapse
Thank you! I just changed that setting. I really hope that works!
Other fix is enabling guest network on your router. It worked for me with Netgear Orbi.
I have an orbi and the above fix didn't quite fix my troubles. After enabling guest mode, then what? Use guest mode? Or does just the act of enabling guest mode change something? Thanks in advance.
Wi-Fi Verbose Logging
Yep! This is a problem the carries and Samsung have chosen to ignore so far. I have the exact same issue with two S8's in my household. Everything, all devices, LG, Apple, HTC, Google, Amazon, PC's, etc., including the S8's worked on our mesh wifi network until the two S8's took on the latest update. After that point neither S8 device would consistently work properly on the mesh network. While all other devices, including a Note 5 and Samsung Smart TV, among a plethora of other devices, continued to work flawlessly. It is definitely tied to the latest update on the S8 devices. I reset the wifi, the phones, etc., including factory resets but that did not solve the problem. Verizon sent 2 replacement phones and we have not allowed the latest update to load on the phones and the replacement phones are working perfectly! The latest software version that screws up mesh wifi connectivity is: NRD90M.G950USQU1AQG4. Beware. So far, neither Verizon or Samsung will acknowledge the issue. Only after hours of trouble shooting and persistence on my part about this issue being a well documented situation in on-line forums did they respond by saying they found one case similar to mine but they did not see this as a wide spread issue. Well, for anyone with a mesh wifi network, this is a big issue and irritating as heck! Come on Samsung! Own up to the issue, support your customers, and fix the problem. The evidence that there is a problem at this point is pretty convincing. All one has to do is go on-line and search the issue and bam, there it is. All somebody at Samsung has to do is take an S8 load the latest update and try it on a mesh wifi network. Really try it that is... It work at first but as soon as the mesh network moves the device to a channel or frequency that is less congested, the device will lose connectivity. Sometimes it is sporadic but eventually it becomes a more persistent problem to the point of uselessness. Either put out a patch or push out the wifi portion prior update for us to revert back to. Don't call us liars and ignore the issue. Hard to achieve customer loyalty and retention with behavior like that. I've already had to muddle through the Note 7 fiasco with the 3 recalls and final discontinuing of the device itself. Samsung, don't leave me hanging again.
UPDATE:
Turning on the Wi-Fi verbose logging did not solve my issue. It seemed to work at first. However, after a few minutes it said it was no longer connected to the web when trying to load some very common url's. However, this time there is no "!" next to the Wi-Fi signal on the S8. It now just stops working. Wish I hadn't let it update on the replacement phone. Again working just fine before the NRD90M.G950USQU1AQG4 update.
Help....anyone!?
dave812 said:
I have an orbi and the above fix didn't quite fix my troubles. After enabling guest mode, then what? Use guest mode? Or does just the act of enabling guest mode change something? Thanks in advance.
Click to expand...
Click to collapse
After enabling guest-network, forget the main SSID and connect to guest-network. If you "allow guest to see each other..." you will be able to see other devices, like printer, Sonos, Roku, etc.
I tried the fix above and did not work for me either. Going back to login in in guest-network.
You can also see this: https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/GS8QA/thread-id/534/page/12

Categories

Resources