Samsung Warranty Fail - T-Mobile Samsung Galaxy Note II

I have tolerated the charge cable coming out of my phone since day 1 with my Note2. I call to ask for a new cable and I am told to send my cable and charger to Samsung. After their technicians evaluate for defects, a new charger and cable will be sent out. So, what you're telling me is that I won't be able to use my $700 phone and $100/month service or communicate with friends and family until you figure out what you did wrong and send the replacement???---> Supervisor (same Filipino voice) directs me to Section 13, page 383 of the owner's manual. No cc option to send beforehand and charge in case I don't return the defect. So sorry for your inconvenience. You know that ain't right.

I think this is how it always worked as far as warranty goes. So, what do you think they should have done?

safeplayer22 said:
I think this is how it always worked as far as warranty goes. So, what do you think they should have done?
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My experience with T-Mobile/HTC/Asurion/Motorola has been simply send a replacement or send and if we do not receive a replacement we will Bill your cc.

my usb cables always go bad. i just go buy a replacement and be done with it. its not worth any delay or warranty replacement when they cost less than $20 at any store.

Babyexp said:
I have tolerated the charge cable coming out of my phone since day 1 with my Note2. I call to ask for a new cable and I am told to send my cable and charger to Samsung. After their technicians evaluate for defects, a new charger and cable will be sent out. So, what you're telling me is that I won't be able to use my $700 phone and $100/month service or communicate with friends and family until you figure out what you did wrong and send the replacement???---> Supervisor (same Filipino voice) directs me to Section 13, page 383 of the owner's manual. No cc option to send beforehand and charge in case I don't return the defect. So sorry for your inconvenience. You know that ain't right.
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You can't spend $15 on a charger to use your $700 phone and $100/month service and communicate with friends and family? Do you really need someone to tell you that it is OK to go buy your own damned charger instead of crying about how the world is screwing you? How much coddling do you require before you take matters into your own hands and solve a problem like an adult?
Sorry if I seem crass, but seriously, did the thought never cross your mind to just get another charger? And, why do you feel the need to point out the perceived race of the technicians at Samsung? Would it matter if the voice was Filipino or Indian or White? Do you think that has anything to do with your charger or the validity of your concerns?

If it were me I would just use one of the chargers from the other five phones I own.

rlee008 said:
my usb cables always go bad. i just go buy a replacement and be done with it. its not worth any delay or warranty replacement when they cost less than $20 at any store.
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Spoken like a truly rich guy or Samsung share holder. Loan me $20 American. Ha!

...how is this a warranty fail? Seems they are doing what they stated they would do. And surely you have to have another micro usb laying around until you get the replacement.

You have a $700 smartphone and $100/month service and can't afford a new $20 charger?...serio I seriously?
Sent from my SGH-T889

You don't have a spare $1 USB cable lying around?

Babyexp said:
Spoken like a truly rich guy or Samsung share holder. Loan me $20 American. Ha!
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Being able to afford a $20 cable does not make someone rich. Obvious troll is obvious...

Malevolence said:
You don't have a spare $1 USB cable lying around?
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They want the ac adapter too. But to answer your question and shut down all the negative rich people in here, I do have a backup charger. In fact I have 3-4 ac adapters and probably 3 cables from my HD2 and S2, in addition to the white on white pair that came with my white Note2. They have different varying mah output and are not Samsung oem(voids warranty, for those that gave that solution...I gave the S2 to the wife(who leaves her charger at work, often)...I take a charger to college and leave one at home. Charging or paying for a charger is not the issue, or the point. The point is service. You have lower expectations and bigger pockets than someone of the people that visit this thread. What you eat won't make me run to the restroom. My expectations are higher, in that: I expect a company to fix something that is defective, I expect them to offer more than one possible solution as experience has shown with other companies within the industry(T-Mobile,Motorola,HTC,Asurion), I expect them to be accomodating to continue to earn my business. People get on like I asked for a new Galaxy Note2. Pay this thread no mind then. This thread is for like-minded individuals with expectations and little disposable income. This thread is for people who like options, consistency, and quality workmanship from suppliers. I was trying to bring awareness and generate constructive conversation. If you wish to brag how many chargers you have and how $1000 to me is like a $1 to you I've got a cookie for you. First enable cookies in your browser. Exit this thread. Browse to your favorite website, you will receive your cookie.

daveid said:
You can't spend $15 on a charger to use your $700 phone and $100/month service and communicate with friends and family? Do you really need someone to tell you that it is OK to go buy your own damned charger instead of crying about how the world is screwing you? How much coddling do you require before you take matters into your own hands and solve a problem like an adult?
Sorry if I seem crass, but seriously, did the thought never cross your mind to just get another charger? And, why do you feel the need to point out the perceived race of the technicians at Samsung? Would it matter if the voice was Filipino or Indian or White? Do you think that has anything to do with your charger or the validity of your concerns?
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I'm sensitive to your question about the voice. My point was that I did not think that I was genuinely transferred to a supervisor and the voices were distictively alike. In addition, I was implying that the place handling my concern was not Korean, or American. The Samsung Return Center for the United States is about 15 minutes MAX from where I live. I grew up less than 10 blocks from there. The service I was being provided by phone was too far removed from Samsung Korea or the Samsung Return Center America. The rep told me she was in the middle of the Pacific.

Babyexp said:
I'm sensitive to your question about the voice. My point was that I did not think that I was genuinely transferred to a supervisor and the voices were distictively alike. In addition, I was implying that the place handling my concern was not Korean, or American. The Samsung Return Center for the United States is about 15 minutes MAX from where I live. I grew up less than 10 blocks from there. The service I was being provided by phone was too far removed from Samsung Korea or the Samsung Return Center America. The rep told me she was in the middle of the Pacific.
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Obvious troll fail, where do I get two minutes of my life back?

I think that this post is valid for the simple fact that I have had the same problems with my OEM cable coming out of the phone so easily and sometimes it won't even charge the Damn thing. It's ashame when my old HTC cable fits better in my Note 2 than the cable that came with it! I don't have a problem using a different came to charge, but I do flash Roms using Odin, and I have found that Odin only works with the OEM cable! So there is obviously a difference in these usb cables. It is a problem, especially for me. If just for flashing alone. I have my Htc cable in right now and it fits perfectly. No falling out. I think we should stop throwing insults and really see that there is a problem. I am completely happy with having the best phone ever created, but it's a nagging thorn in my side when the freaking cable it came with sucks.

I think Samsung should send all registered owners of Note II a free replacement USB cable. The stock cable sucks big time.
Sent from my SGH-T889 using xda app-developers app

I had the problem with the cable sliding out very very easily, got a replacement phone and cable, and while the problem is there still, it's not as terrible.
Sent from my SGH-T889 using xda app-developers app

I myself had issues with the cable/adapter so I sent both of them in with return label they provided me with, in the mean time I used my old 1A charger. The whole return and shipping back the replacement took less than a week, didn't even experience any inconvenience. When they say "technicians has to evaluate the defect", it doesn't mean they will hold on to your defective item and can't ship the replacement till they figure it out. They will ship the replacement as soon as they receive the defect.
Yes, I do think they should send the replacement first and have CC option, but this is their warranty policy and you complaining here posting "Samsung Warranty Fail" won't change anything or get you a new cable/adapter anytime soon....

This gave me a good laugh thank you. We all have the same cable. It works great when u not using the phone. Meaning just plug it in and walk away from it. If u wanna use it while u charge it u need a better cable to lock in to the micro usb port. It has nothing to do with getting the charger replaced. They not gonna do it. If by some chance u do get it replaced it will be by the same junk u been using.
Sent from my SGH-T889

BACARDILIMON said:
It works great when u not using the phone. Meaning just plug it in and walk away from it. If u wanna use it while u charge it u need a better cable to lock in to the micro usb port.
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+1.
Sent from my SGH-T889 using xda app-developers app

Related

I'll fix your HTC phone or provide parts

Hey guys. I have gotten alot from this website so I would like to give back. I own and operate a mobile phone repair shop and would like to extend my services to this forum. Most of you seem pretty techical so even if you just want the part (microphone, ear speaker, Loud speaker, LCD) I will provide it for you at a low cost plus shipping of course. I mostly deal with hardware issues so please don't PM me or post asking about software, I am a total noob when it comes to that!
Thanks again to all the rom builders and contributers who have helped make my phone awsome!
If you can source the vibrate motor for an HTC S710 I would be forever grateful. Where abouts are you located?
EDIT: I see you're in Phoenix.
Most of the parts I carry are for US released HTC phones but often they carry simular parts. If you can post a picture of what it looks like I'll see if I have a match.
I will upload a picture in a little bit, however here are the specifications from the HTC Vox Service Manual for the motor;
JT0406-30CSR1, JNTECH, Cylindrical, 3V, 100mA, 12000+/-3000 rpm, 60/-, 20degC, 11.2*5.1*5.8mm
The cylinder has J7D05 printed on it and has 2 prongs that make contact to the pad on the PCB. I've tried many different other motors but none of them physically fit in the spot. So if you have any motor rated to those specs and is smaller or equal to the dimensions above, I will take it.
Here are two pictures of it. They are quite large, so not inlined. Not my camera, one of those funky digital ones that I have no idea how to adjust the focus on.
http://i25.tinypic.com/20psxg3.jpg
http://i25.tinypic.com/22dcb4.jpg
I'll check my inventory tomorrow. The shop is closed for today, it being the 4th of July and all.
Ah yes. Thanks, I shall await your response in great excitement.
Happy Indie Day!
A friend of mine has an O2 XDA Orbit but the usb works for charging but not for the data link.
Is this fixable? and if so, do you perform the fixes !!!!
@pna
I had the same problem with my Dash/Excalibur. I had to turn off the USB charging feature in the settings and then the data worked fine. I just either turn it back on if I need to charge via USB on my PC and don't have a wall charger handy. Tell your friend to try that.
Edit:
Also Turn off Advanced Network Functionality to along with charging over USB.
pna said:
A friend of mine has an O2 XDA Orbit but the usb works for charging but not for the data link.
Is this fixable? and if so, do you perform the fixes !!!!
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If the pins in the socket look straight re-flow the solder on the mainboard or get someone to do it. It's fairly easy. New sockets are about $4 on fleabay but as there are multiple lines close together you do need skill to replace.
M.S
@h4waii
Sorry friend. I don't have one that looks like that by HTC. However the T-Mobile Sidekick 3 vibrator does look like it. If I had it here to test I would be able to look closer. Once again, sorry friend.
Planetneo said:
@h4waii
Sorry friend. I don't have one that looks like that by HTC. However the T-Mobile Sidekick 3 vibrator does look like it. If I had it here to test I would be able to look closer. Once again, sorry friend.
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I do, however, stock them. pm me and I'll list it on eBay.I'm in the UK though so shipping will be dependant on where you are. Outside UK is £7.
M.S
Good, this is the point right? To help our fellow members. Thanks Mysterious Stranger.
Planetneo said:
Good, this is the point right? To help our fellow members. Thanks Mysterious Stranger.
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Help if asked, yes. Spam to get sales, NO.
M.S
Anyway you can check out my thread here...http://forum.xda-developers.com/showthread.php?t=405758
Might find it intresting.
htc touch cruise
One of the give aways in buying this product is CoPilot Live 7 with free city map. I choose Muscat in Oman in English but I can not activate it. I went to the dealer but he wants me to pay to activate it.
Planetneo said:
Hey guys. I have gotten alot from this website so I would like to give back. I own and operate a mobile phone repair shop and would like to extend my services to this forum. Most of you seem pretty techical so even if you just want the part (microphone, ear speaker, Loud speaker, LCD) I will provide it for you at a low cost plus shipping of course. I mostly deal with hardware issues so please don't PM me or post asking about software, I am a total noob when it comes to that!
Thanks again to all the rom builders and contributers who have helped make my phone awsome!
Click to expand...
Click to collapse
Right on! I have been wanting to replace the metal bezel that goes around the front of the AT&T 8525 (U.S. HTC Hemes). Mine has gotten quite scratched and scuffed over the last year, and I would love to have it returned to it's original clean, shiny look.
Do you happen to carry this part by any chance? Or know of an affordable place to obtain one?
I get mine from a guy on ebay. I used my last 3 over the holiday weekend so I am out till I order some more on Monday. They are about $28 shipped. Link below....
http://cgi.ebay.com/HTC-Hermes-Cing...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Planetneo said:
I get mine from a guy on ebay. I used my last 3 over the holiday weekend so I am out till I order some more on Monday. They are about $28 shipped. Link below....
http://cgi.ebay.com/HTC-Hermes-Cing...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
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Click to collapse
If you need the full housing email Amit / Raki Computers and ask - they have them as well at not much more $ ( about $26 IIRC) if you ask although the parts they sell are used / stripped from BER phones so some have minor marks and it's pot luck.
M.S
edit - I emailed Amit @ Raki myself anyway and he's listed the full housings here: http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=220254094906
better value IMO.
Yes. We've got software support and now hardware support. This thread needs to be stickied.

Looking to sell my Lapdock -$200 O.B.O.

Hi guys, I'm selling my lapdock for the Atrix. I bought it brand new during launch day at around $300 when bundled with phone. The lapdock is in perfect condition - Never dropped, scratched or put any kinds of drinks near it.
To be honest i've only used my Lapdock for a total of around 40 hours, i was working on a Windows Conversion for the dock but since I'm a Game Designer and I'm starting to get real serious with a project, i need to let go of it and get a real Laptop...i really like this lapdock its very light and very useful (especially after what Sogarth did with his mods).
I currently see onit priced Amazon, Ebay, and a few other sites that sell it for $200 as the lowest. I'm trying to sell it for $200 if possible.
Shipping to 94607?
Sure, that's not too far.
If you both can't make a deal, i am interested to buy this as well. However would you ship internationally ?
Refurbished lapdocks sell for $175.99 with free 2 day shipping from the AT&T website. Mine looked brand new.
Please ignore this post.
shipping to Nova Scotia Canada ?
jakep_82 said:
Refurbished lapdocks sell for $175.99 with free 2 day shipping from the AT&T website. Mine looked brand new.
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Seriously? Poor form.
OSNPA said:
Seriously guys? Poor form.
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I agree, at least for my post. Can you remove the quoted link?
bleuiko said:
I agree, at least for my post. Can you remove the quoted link?
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Done. +1 for taking action.
OSNPA said:
Seriously? Poor form.
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I don't understand. How is logical and informative posting in poor form?
k4zyn said:
I don't understand. How is logical and informative posting in poor form?
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Someone created a thread to sell a laptop he bought new and has used. People that are viewing the thread see someone else point them towards a refurbished unit from AT&T, as though to suggest it's better to go there than buy from the person who created the thread. AT&T refurbished units are a crapshot, you don't know what the previous issue was. They have no bearing on the OP's thread and is a full-on c*$kblock, if you will.
Tried PM'ing a couple of times but aint working! Will give 200 providing shipping to Melbourne Australia is not too expensive. PM me if you can
why the mods havent come in yet i dont know but this isnt the buy&sell section
OSNPA, are you suggesting that it would be better to keep an unwitting Atrix user in the dark, letting him or her purchase a used lapdock for around $35 more than the cost of an "officially" used lapdock, just so the seller will not be offended?
It's called market competition. An informed consumer living in the U. S. with the opportunity to purchase a refurbished dock from ATT would never pay more and wait longer for one unless he or she were doing the seller a favor.
To put it simply, if the seller intends to sell this dock to an ATT customer, he or she will have to lower the price or take advantage of someone's ignorance. In my opinion, it would be bad form to keep a consumer in the dark and just sit back and snicker as you watch a transaction (or in this case, a rip off) transpire. But hey, at least the seller didn't get his feelings hurt AND he made more than what he should have.
Fortunately for the seller, not everyone has access to a refurbished lapdock, specifically our friends overseas, and $200 is quite a bargain in that market. I think everyone has a chance to win in this situation, and to me, it seems like bad form to try and prevent this ideal scenario -- one in which no one feels cheated.
I don't mean to attack you, OSNPA, but I'm trying to understand what you have to gain by trying to foster a market on these forums in which the lapdock is kept at an artificially high price. Are you trying to sell one yourself? Anything to help me understand where you're coming from would be much appreciated.
To the seller, I think you will have no problem selling the dock for $200. (I would not have started so low.)
To anyone who does not have access to a refurbished lapdock, this price is almost impossible to beat.
OSNPA said:
Done. +1 for taking action.
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Refurbished means it was broke...that means it will eventually break or have problems. mine looks like its from the assembly line.
Mafisometal said:
Refurbished means it was broke...that means it will eventually break or have problems. mine looks like its from the assembly line.
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That's actually not true. Refurbished is anything that has been brought back to factory specifications and tested to be working. Yes, some of these are broken units that have been repaired, but MANY others are just returned within the 30-day return period, especially for a once $400+ item like the lapdock. Mine also looks like its from the assembly line. More knowledge here: http://www.att.com/shop/wireless/devices/buy-refurbished-phones.jsp
I'm sure yours looks great though so happy selling!
mjharris65 said:
OSNPA, are you suggesting that it would be better to keep an unwitting Atrix user in the dark, letting him or her purchase a used lapdock for around $35 more than the cost of an "officially" used lapdock, just so the seller will not be offended?
It's called market competition. An informed consumer living in the U. S. with the opportunity to purchase a refurbished dock from ATT would never pay more and wait longer for one unless he or she were doing the seller a favor.
To put it simply, if the seller intends to sell this dock to an ATT customer, he or she will have to lower the price or take advantage of someone's ignorance. In my opinion, it would be bad form to keep a consumer in the dark and just sit back and snicker as you watch a transaction (or in this case, a rip off) transpire. But hey, at least the seller didn't get his feelings hurt AND he made more than what he should have.
Fortunately for the seller, not everyone has access to a refurbished lapdock, specifically our friends overseas, and $200 is quite a bargain in that market. I think everyone has a chance to win in this situation, and to me, it seems like bad form to try and prevent this ideal scenario -- one in which no one feels cheated.
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Well, if customers are uninformed on the price of refurbished lapdocks when there's a thread dedicated to it in this very sub-forum, well I have no pity for them. It's a consumer's responsibility to educate themselves. He's not selling a refubished unit, it is not the same situation, so the prices should have no bearing on what the OP asks. Regardless of whether money is involved, think of it this way: a developer releases a ROM and the 1st response to that thread is another developer saying that he also released a ROM and go to this other thread to read all about it. You may like that idea, I don't know, to me it's a wtf moment.
mjharris65 said:
I don't mean to attack you, OSNPA, but I'm trying to understand what you have to gain by trying to foster a market on these forums in which the lapdock is kept at an artificially high price. Are you trying to sell one yourself? Anything to help me understand where you're coming from would be much appreciated.
To the seller, I think you will have no problem selling the dock for $200. (I would not have started so low.)
To anyone who does not have access to a refurbished lapdock, this price is almost impossible to beat.
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Disclaimers: I don't know anyone in this thread, I am not selling or buying a lapdock, no animals were harmed in the making of this post, and I am not responsible for you bricking your phone. I just ask the opposite question as you: why is the OP not allowed to sell his lapdock for whatever the market pays?
whew...so getting back to the lapdock will you ship to canada Hey dude get what you can for it..cheapest here in Canada that i can find is $300 +
capercb said:
whew...so getting back to the lapdock will you ship to canada Hey dude get what you can for it..cheapest here in Canada that i can find is $300 +
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I can ship to canada, you just have to tell me how you want to do the deal...pop me an email and tell me what you'd like to do?

[Q] sim connector broken

hi guys
i have a big problem...my nexus doesnt recognise my sim anymore.
i have opened it and i can see that one of the 3 sim connector is broken.
do you know a online shop where i can find a replacement for the sim slot ?
or do you know a workaround ?
thx
Same EXACT issue here.. are these pins really fragile or what??
Also, a quick update. I brought this to a store in NY and they said that on each of the 3 rows, that make contact with the SIM, there are 2 pins that make contact. If both are broken (like in my case), they need to replace the whole SIM port because they can't solder the lower pin as the heat will do damage. If it's only the top (longer copper looking pin), than they may be able to fix it.
I am going to get another opinion this Friday and I'll update here. Otherwise, I am seeing if Samsung UK can send me parts or give me a quote to send the phone in for service, but it might not be worth all the money and may have to sell it.
Let me know how you make out if you have any updates!
Thanks!~
Sim connector/tray part
I have the same problem with my Galaxy Nexus...not too sure if the nexus s uses the same part but I ordered from a site called tanstartrade (.ca) and the connector looks similar to what is on the Galaxy Nexus.
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
You checked "yes this is a question"
Guess where it belongs
Thread Moved
FNM
Sent from my SPH-D700 using xda premium
RussianBear said:
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
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shipped my phone to a member's (kawgirlval69) repair store: http://hasslefreecellphonerepair.com/
will keep you guys posted
So did they fix it for you? I have a broken pin as well.
I'm curious how you are all breaking pins. I have swapped sim cards lots of times (I was testing three carriers at one point) and I was decently rough in doing so. All my sims were normal size sims. Were those of you with broken pins wedging micro sims or using adapters?
worknman said:
So did they fix it for you? I have a broken pin as well.
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Yeah, awesome people.
ipfreelytech said:
Were those of you with broken pins wedging micro sims?
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Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
Yeah go with RussianBear's suggestion and mail it to FL.
Im not affiliated with them and havent tried them but I guess they charge around $50 to fix. Locally you might find a place to fix it as well. GL in getting it fixed .
If its a google play store model, Samsung USA should fix it for you free of charge.
worknman said:
Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
Click to expand...
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Same thing here. Just got the nexus and still had the stupid micro Sim adapter from one s... Needless to say,i was pissed. The seller turned out to be a great guy though, helped me out a bit.
They did charge me about 50, but i didn't have to pay for return shipping (priority). I'll recommend this shop to anyone from now on not affiliated with them in any way, except for them doing a great repair job lol
mendezj666 said:
If its a google play store model, Samsung USA should fix it for you free of charge.
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Do you really think they will? I sent a message to Google, who referred me to Samsung for warranty support:
(Forum won't let me post link)
On that site, it says:
If your Device is defective through no fault of your own, you have up to fourteen (14) days from the date the Device is delivered (the "Advanced Replacement Period") to contact Samsung customer care at (855) 392-6398 regarding a replacement Device under the Samsung Advanced Replacement Process.
Since this was obviously my fault, and I'm not going to lie to them and tell them it just showed up this way, I didn't even bother to call and ask.
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
worknman said:
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
Click to expand...
Click to collapse
Yup, she is actually a member on here.
Sent from my Galaxy Nexus using Tapatalk 2
About 12 days after I sent the phone in, I got a call from Crystal using my phone, saying they had fixed the phone, and apologizing profusely for the delay. After I made the Paypal payment, they sent it off the very next day. Phone arrived 2 days later... SIM card slot looks brand new, and phone works great
So I'd definitely recommend them, but I'd also check in advance if you're in a hurry, and make sure the repair person isn't on vacation or something, since there seems to be only one of her.
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
kawgirlval69 said:
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
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yup. they're the best fixed my sim connector in mere days (with shipping included). thanks a ton, once again!

Kindle Fire Factory Cable

I'm a little surprised nobody has mentioned the factory cable in the accessories section. For anybody doing anything more than using the Kindle Fire in the stock configuration, I think the factory cable is a must-have accessory. It makes so many tasks so much simpler to perform. Getting out of bootloops, flashing a ROM for the first time, or unbricking... they all get reduced to at most 2 or 3 steps... all without any need to troubleshoot. If everybody had a factory cable (and knew how to use it) before they started tinkering with their device, the general section wouldn't be packed full of help requests.
For those who are unfamiliar with the factory cable, it's a special USB cable that will put the Kindle Fire directly into fastboot mode when it starts up. This is important because the hardest part of fixing most problems on the Kindle Fire is first getting the device into fastboot mode. Even in the worst bricking incidents... if you have any working bootloader, use the factory cable to get into fastboot, flash a new bootloader/recovery/ROM, reboot and the thing is fixed. The less familiar you are with how all of this stuff works, the more useful the factory cable will be in your toolbox.
You can make your own from a generic USB cable if you have a soldering iron and some time. I personally could have gone the DIY route, but I decided to purchase one from a fellow XDA member. He makes them himself and really takes pride in the quality of his products.
Product Information
It's saved me once and been a great timesaver in many other instances.
Sorry
I have my Kindle in fastboot mode
I want buy Kindle Fire Factory Cable SkOrPn
How I can from Italy?
Thanks
Awesome thread to start. I believe the maker is out of stock until April 16 in his updated post.
Cheshire.Love said:
Awesome thread to start. I believe the maker is out of stock until April 16 in his updated post.
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aww really? i was just going to PM him and buy one! He is selling out fast!
mistaanime said:
aww really? i was just going to PM him and buy one! He is selling out fast!
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He said he ran out of parts to produce more and was waiting on supplies. He also said in a different thread that he was in the middle of a move, so I guess he's trying to get everything in order before starting up again. No reason you couldn't send him a PM anyway and get in line.. I'm sure it will be anytime now.
heh yea.. i Pmed him i think....I send the pms but I don't think they are going through. kinda weird because when i check my inbox. it doesn't even show sent messages. so i dunno.
mistaanime said:
heh yea.. i Pmed him i think....I send the pms but I don't think they are going through. kinda weird because when i check my inbox. it doesn't even show sent messages. so i dunno.
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By default, outgoing PMs are not saved to the sent box. You either have to check the box down at the bottom for every message you send, or there's a setting you can change somewhere in your profile.
Why wait? They sell the same cable for 6 dollars cheaper on ebay.
rasheemo said:
Why wait? They sell the same cable for 6 dollars cheaper on ebay.
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I'm not trying to be a cheerleader for SkOrPn's products, but for one thing, the eBay listing quotes 20-25 days before delivery. Even with SkOrPn's production delays, I'm guessing you'd get his before you get that delivery from Hong Kong.
However, the more important point here is that numerous XDA members have vouched for his product quality and customer service. If for some reason that cable from China doesn't work out, you'd be sitting on your hands waiting for it to get shipped back (likely at your expense) before they'd send you a replacement, or fronting another $9 in the hopes that the next one works. I had a similar experience with another gadget I ordered from China and not having it work. Other users in the KF forums have noted that SkOrPn has gone out of his way to make sure you are happy with your purchase.
Of course, how you spend your money is entirely up to you, but if I was in the market for one and I was given the choice, I think I would choose to spend the extra $6 for the peace of mind and insurance against potential frustration... to each his own.
kinfauns said:
I'm not trying to be a cheerleader for SkOrPn's products, but for one thing, the eBay listing quotes 20-25 days before delivery. Even with SkOrPn's production delays, I'm guessing you'd get his before you get that delivery from Hong Kong.
However, the more important point here is that numerous XDA members have vouched for his product quality and customer service. If for some reason that cable from China doesn't work out, you'd be sitting on your hands waiting for it to get shipped back (likely at your expense) before they'd send you a replacement, or fronting another $9 in the hopes that the next one works. I had a similar experience with another gadget I ordered from China and not having it work. Other users in the KF forums have noted that SkOrPn has gone out of his way to make sure you are happy with your purchase.
Of course, how you spend your money is entirely up to you, but if I was in the market for one and I was given the choice, I think I would choose to spend the extra $6 for the peace of mind and insurance against potential frustration... to each his own.
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Received my cable yesterday (ordered it when I made that post on the 11th of April). Works perfectly well.
Thank you for starting this post. I've been seeing "factory cable" everywhere on this forum and didn't have a clue what they were talking about. I just figured it meant I had to buy a cable - not that what the cable itself does is special!
Glad I used the search feature, finally, to find this out.
rasheemo said:
Why wait? They sell the same cable for 6 dollars cheaper on ebay.
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Yup, I just ordered one, 9.99$, 1.50$ shipping to Canada. It may take a while but it's cheap. Cheap enough to take the risk. The alternative is 47$ for the 3ft cable. The ebay one is only 2.5 ft, but that's better then the 1.5ft one.
Can someone look at this and tell me if the cable included with this deal is a "factory cable"?
http://www.overstock.com/Electronics/Amazon-Kindle-Fire-Black-Leather-Case-Stylus-Pen-USB-Cable/6585149/product.html
akalostangel said:
Can someone look at this and tell me if the cable included with this deal is a "factory cable"?
http://www.overstock.com/Electronics/Amazon-Kindle-Fire-Black-Leather-Case-Stylus-Pen-USB-Cable/6585149/product.html
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No, it is not.
kinfauns said:
No, it is not.
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Thank you. I wasn't sure because it said "sync/charge" cable, not just cable. Glad I asked so I won't waste my $$$.
kinfauns said:
I'm not trying to be a cheerleader for SkOrPn's products, but for one thing, the eBay listing quotes 20-25 days before delivery. Even with SkOrPn's production delays, I'm guessing you'd get his before you get that delivery from Hong Kong.
However, the more important point here is that numerous XDA members have vouched for his product quality and customer service. If for some reason that cable from China doesn't work out, you'd be sitting on your hands waiting for it to get shipped back (likely at your expense) before they'd send you a replacement, or fronting another $9 in the hopes that the next one works. I had a similar experience with another gadget I ordered from China and not having it work. Other users in the KF forums have noted that SkOrPn has gone out of his way to make sure you are happy with your purchase.
Of course, how you spend your money is entirely up to you, but if I was in the market for one and I was given the choice, I think I would choose to spend the extra $6 for the peace of mind and insurance against potential frustration... to each his own.
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Click to collapse
I highly recommend buying the cable from SkOrPn. I bricked my KF and was too impatient to wait for the cable from China off of ebay, so when I ran across these forums I immediately ordered one from him. Ordered on Monday and had it by Thursday. It doesnt look homemade and worked great. Thanks SkOrpN!
I also bricked my Kindle during rooting. Using TWRP I accidentally wiped the system after I installed stock firmware so there was only stock bootloader. I had a cable that I purchased form DealExtreme it turned out that the plug can be easily opened so one can solder the 4-th pin to +5V.
If someone is willing to wait few weeks for the delivery this is the link for a cheap cable that can be easly modded to be a factory cable.
I can't post a link but do to deal extreme and search for sku 48924
AluminumHaste said:
Yup, I just ordered one, 9.99$, 1.50$ shipping to Canada. It may take a while but it's cheap. Cheap enough to take the risk. The alternative is 47$ for the 3ft cable. The ebay one is only 2.5 ft, but that's better then the 1.5ft one.
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Who in the heck is selling them for $47? Wow thats insanely expensive for a limited use cable.
Kamakookie said:
I highly recommend buying the cable from SkOrPn. I bricked my KF and was too impatient to wait for the cable from China off of ebay, so when I ran across these forums I immediately ordered one from him. Ordered on Monday and had it by Thursday. It doesn't look homemade and worked great. Thanks SkOrPn!
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Your very much welcome.... The ONLY real difference between mine and the ones from China is I actually test mine (three times during build) and the chinese slave labor do not bother testing because they know there is only a 10% chance of shipping a bad one. Why spend money on testing equipment and more slaves?
USB booting is easier than going and buying a factory cable IMO. I did it yesterday and it was much better than buying a cable and waiting for it to come in the mail.
Sent from my Amazon Kindle Fire using xda app-developers app
Zachintosh said:
USB booting is easier than going and buying a factory cable IMO. I did it yesterday and it was much better than buying a cable and waiting for it to come in the mail.
Sent from my Amazon Kindle Fire using xda app-developers app
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Well, you're certainly entitled to that opinion, but from what I've seen on this forum, it's not one that's likely to be shared by most users. For most people, having to open up the case, risk damage to the device, and violate the terms of warranty is going to be beyond their comfort level. Besides, my suggestion is to have one around in case something goes bad, not order one after the fact. Just as people use a case to protect it before accidents occur, having a factory cable shouldn't be all that different. If you had one around, you would never consider USB boot to get into fastboot mode except as a last resort.

[Q] USB jack broken - what to do?

Hey guys,
I got kind of a problem over here: While charging my Fairphone, I accidentally laid down on it (it happened on my sofa ^^) and sort of twisted my USB jack . Now I can't charge it any more - sucks . I tried fixing it by bending the USB jack back with a little screw driver, but it didn't work.
Can I fix this myself by ordering any spare parts? There's no separate USB jack available on the official Fairphone spare parts site, but maybe I could fix it by exchanging the Motherboard (that would be too expensive for me though)...
I hope I can solve this without having to spend a ****load of money Does anybody have an idea what I could do?
MicroDroidXDA said:
Hey guys,
I got kind of a problem over here: While charging my Fairphone, I accidentally laid down on it (it happened on my sofa ^^) and sort of twisted my USB jack . Now I can't charge it any more - sucks . I tried fixing it by bending the USB jack back with a little screw driver, but it didn't work.
Can I fix this myself by ordering any spare parts? There's no separate USB jack available on the official Fairphone spare parts site, but maybe I could fix it by exchanging the Motherboard (that would be too expensive for me though)...
I hope I can solve this without having to spend a ****load of money Does anybody have an idea what I could do?
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Click to collapse
Bad news, buying the motherboard and some tools and using the iFixit guide is probably the only way to go, sending in the phone and getting it repaired would probably cost you even more (20€~ shipping to them, 112€ motherboard and 70€~ for the repair and shipping to you).
I broke my screen when spare parts were not available yet, send it in and had to pay 120,40€, +15€ shipping.
Jisifus said:
Bad news, buying the motherboard and some tools and using the iFixit guide is probably the only way to go, sending in the phone and getting it repaired would probably cost you even more (20€~ shipping to them, 112€ motherboard and 70€~ for the repair and shipping to you).
I broke my screen when spare parts were not available yet, send it in and had to pay 120,40€, +15€ shipping.
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Click to collapse
Well, if it's really gonna cost me 200€, then goodbye Fairphone, I'd rather buy a new phone (that means, if it's cheaper than the repair, but that's pretty likely because I'm planning to buy a pre-owned phone. That'll sort out my moral concerns ^^).
Anyway thanks for your answer :cyclops:
MicroDroidXDA said:
Well, if it's really gonna cost me 200€, then goodbye Fairphone, I'd rather buy a new phone (that means, if it's cheaper than the repair, but that's pretty likely because I'm planning to buy a pre-owned phone. That'll sort out my moral concerns ^^).
Anyway thanks for your answer :cyclops:
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Click to collapse
Supporting the fairphone project didn't sort out your moral concerns?
Anyways, I really suggest you get yourself a motherboard and repair it by yourself, just for the sake of learning something new and the proud feeling after you get it working again. Talking about "learning", will buying a new phone change the way you handle your devices? Are you going to put it on your sofa to charge as well? And are you going to twist it around some more after you broke, maybe the headphone jack this time, too?
Put all these things in consideration and spending 150€ on a repair shouldn't be a problem anymore.
Jisifus said:
Supporting the fairphone project didn't sort out your moral concerns?
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Click to collapse
Well yeah, of course, but they would come back if I, say, bought a new iPhone now. But if somebody has bought it before me, than whoever died for the thing didn't die for me Thinking about it after I've written it down, this sounds pretty ****ing pathetic
Jisifus said:
Anyways, I really suggest you get yourself a motherboard and repair it by yourself, just for the sake of learning something new and the proud feeling after you get it working again. Talking about "learning", will buying a new phone change the way you handle your devices? Are you going to put it on your sofa to charge as well? And are you going to twist it around some more after you broke, maybe the headphone jack this time, too?
Put all these things in consideration and spending 150€ on a repair shouldn't be a problem anymore.
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Click to collapse
Well, I guess you're right. Damn. But the thing is, I just realized that I can't really afford anything right now, neither fixing it nor buying a new phone ^^ because the driver's license that I'm about to make is a little more expensive than I thought. So, for now, I'm just gonna go for my grandfather's old iPhone 3GS, and when I have enough money again, I'll think about this again

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