[Q] How to check if it's a hardware problem? - Kindle Fire Q&A, Help & Troubleshooting

tl:dr Is there a way to check if my hardware is broken before I try fix a software issue?
Long version:
So I have a 1st edtion kindle fire running jellybean, and I think the FFF loader but I'm not sure bc I didn't root it myself.
About a month after it purchased it, it stopped working when I plugged the charger in. I assumed at the time it was a hardware issue, took it to an electronics store who initially told me the connections needed to be soldered, then told me that didn't work and it was a battery issue.
Now i'm not really sure they know what they are talking about and am wondering if it's maybe a software issue. I'm going to play the fun game of learning about bootloaders etc (or possibly a friend in the same country as the device will) but I don't want to go to all that trouble if it really is a battery issue.
The device doesn't turn on or have any lights or anything, but I read that it won't charge if the software is borked, so I suspect that could be why.
Alternatively, does anyone have a spare serial number they don't need so I can just pay Amazon $100 to send me a new one?

Urahara said:
It's most likely a hardware problem. They were right.
a.k.a. Josepho1997
Merry Christmas
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Do you say this because it stopped working when I charged it? Or just because that is more likely.

Urahara said:
Well if it won't turn on and won't charge, there's nothing you can do to see if it's a software issue.
a.k.a. Josepho1997
Merry Christmas
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Well that is what i thought initally, but I was wondering if i would still get something out of it when I hooked it up to a computer.
So everyone else that says that it won't boot up and won't charge just means they can't get it to run an actual OS?

Related

After updating radio, phone won't turn on anymore

I updated my radio using recovery mode in clockworkmod, and after flashing, the phone rebooted. Upon reboot, it just showed the android coming out of a box icon. I pulled the battery out to reboot, and after that, the phone won't turn on anymore. Is it dead forever?
The battery was fully charged when I did this, so I don't think it's that, however I don't have another battery to test it with currently. Any help would be much appreciated.
torptube said:
I updated my radio using recovery mode in clockworkmod, and after flashing, the phone rebooted. Upon reboot, it just showed the android coming out of a box icon. I pulled the battery out to reboot, and after that, the phone won't turn on anymore. Is it dead forever?
The battery was fully charged when I did this, so I don't think it's that, however I don't have another battery to test it with currently. Any help would be much appreciated.
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Click to collapse
You should not have pulled out the battery, it was installing the radio upgrade. Flashing radios is one of very few ways you can actually brick your device.
Can you still access Recovery?
As above, pulling the battery mid radio flash is a sure way to totally brick your device.
Installing a radio goes through 2 reboots, and you should never ever interrupt the process. Unless you can access recovery it looks like you have brick.
torptube said:
I updated my radio using recovery mode in clockworkmod, and after flashing, the phone rebooted. Upon reboot, it just showed the android coming out of a box icon. I pulled the battery out to reboot, and after that, the phone won't turn on anymore. Is it dead forever?
The battery was fully charged when I did this, so I don't think it's that, however I don't have another battery to test it with currently. Any help would be much appreciated.
Click to expand...
Click to collapse
Don't know where you heard about pulling the battery out while flashing but that desire is no more than dust now.
Sent from my HTC Desire using XDA App
If you can't access Recovery by holding volume down and power button when the phone is off, you have bricked it. The only way you can recover it now is to find someone with a RIFF box & JTAG or to send it back to HTC and pay an extortionate amount for them to do it for you.
Hmmm bad luck buddy... seems that its bricked indefinitely... is it still under warranty? I know its unethical, but maybe try sending it back and mention that you dropped it or something, you might get lucky.
Sent from my HTC Desire using XDA App
Thanks for the reply guys, I guess I truly did brick it, as it won't even power on anymore.
Does anyone have an idea how much HTC would charge for the repair? Am I better off buying a new phone?
torptube said:
Thanks for the reply guys, I guess I truly did brick it, as it won't even power on anymore.
Does anyone have an idea how much HTC would charge for the repair? Am I better off buying a new phone?
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This is why you should always read up on what you are doing before you drive right in, your best bet now is to claim on the insurance or to contact HTC and see what they can do for you. They will without doubt be able to repair it for you, the question is, how much will they charge?
Lesson learned. Unfortunately, I was following the instructions at the cyanogenmod wiki for the Desire.
I thought the radio update was required to update the ROM, but it seems that that is not the case. Hopefully HTC will be willing to repair it.
As a long shot, is anyone here able to do the riff box/jtag repair?
torptube said:
Lesson learned. Unfortunately, I was following the instructions at the cyanogenmod wiki for the Desire.
I thought the radio update was required to update the ROM, but it seems that that is not the case. Hopefully HTC will be willing to repair it.
As a long shot, is anyone here able to do the riff box/jtag repair?
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Click to collapse
I would think they will charge you somewhere in the region of $200+ to repair it, at least. Try looking here I had a little search for people with RIFF Boxes, at the bottom of the page are a list of people who can repair phones, shoot off a few e-mails and see how much they charge to save your Desire, it might work out substantially cheaper than sending it off to HTC.
Thanks! There's even a guy in San Jose. Hopefully he can work on short notice.
Was the $200+ HTC's potential repair fee, or the riff-boxers?
torptube said:
Thanks! There's even a guy in San Jose. Hopefully he can work on short notice.
Was the $200+ HTC's potential repair fee, or the riff-boxers?
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The potential repair fee. RIF Boxes aren't actually that expensive, ~$150 or so, but it's all about having the know-how to use the damned thing.

nexus not charging

i know it is already posted but my issue is different. Some can charge their phone when it is off but mine cant charge even if its off.
When its off and i plug the charger the lightning logo appears, it indicates that its charging but when i turn it on the percentage of the battery remained the same. it didnt charge at all. Also my pc does not recognize my phone whether if its off or on.
i tried with no luck changing rom, kernel, used different cables and chargers (i even used one from LG).
i want to take it back to samsung but my bootloader is unlocked, im using costume rom, and rooted. They will not accept or repair it
EDIT: i want to install the stock rom and relock bootloader but how? since my pc doesnt connect to my phone
Look in the development section and download the nexus toolkit.
Sent from my Galaxy Nexus using xda app-developers app
ticholas said:
Look in the development section and download the nexus toolkit.
Sent from my Galaxy Nexus using xda app-developers app
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Click to collapse
How can i use it if my pc can't recognize my phone? Driver is already installed and it was working before
Sent from my Galaxy Nexus using xda app-developers app
Use a cocktail stick and try push the chipinside your phone slot upwards a little (if the phone were laid faceup on a table). Be delicate as you dont want to force it, but a little nudge up and your problems should aaaaall be resolved.
ive already done that no luck.
bump!
if i can restore my phone to stock recovery, stock rom, stock kernel, remove root will they accept it(warranty)? or do they have something to know that i modified my phone?
EDIT: because im planning to return in back to samsung
Please read forum rules before posting
Questions go in Q&A
Thread moved
Thanks
FNM
Is it a play store model or international? If it is international and you are located in the USA, Samsung will not do it. You can replace the usb port yourself..
mine too
Mine did the exact same thing. Good luck sending it in and having them actually fix it. I'm beginning to think their tech guys are really just a room full of chimps randomly putting stuff together.
I told them exactly what the problem was (because I looked it up before sending it in and my problem was the exact same as everyone else's) and they ignored me and just switched out the battery. That didn't work, so I sent it back again. Then, they updated the software. Since it's a hardware issue, obviously that did nothing. Now, they have repaired the PBA. I don't know what a PBA is or what it has to do with my USB port, but I'm betting the issue still will not be fixed and I'll have to send it back, yet again. After all this mess, I think I'm done with Samsung entirely.
turtlemama said:
Mine did the exact same thing. Good luck sending it in and having them actually fix it. I'm beginning to think their tech guys are really just a room full of chimps randomly putting stuff together.
I told them exactly what the problem was (because I looked it up before sending it in and my problem was the exact same as everyone else's) and they ignored me and just switched out the battery. That didn't work, so I sent it back again. Then, they updated the software. Since it's a hardware issue, obviously that did nothing. Now, they have repaired the PBA. I don't know what a PBA is or what it has to do with my USB port, but I'm betting the issue still will not be fixed and I'll have to send it back, yet again. After all this mess, I think I'm done with Samsung entirely.
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i have sent it already. fortunately i was able to return to stock without USB. Hope they cant detect that ive done a mess on my phone.
probably the repair shop where you took your phone are just too lazy to repair. I hope they wont do the mess they did to you but i think it depends on tech guys if they are lazy enough to repair.
lowandbehold said:
Is it a play store model or international? If it is international and you are located in the USA, Samsung will not do it. You can replace the usb port yourself..
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it is international and im in Italy. i took it back to the shop where ive bought and they'ce accepted it. The problem is that this shop will send my phone to samsung and i afraid that they will call me and ask me if i did something that voids my warranty
silverhunk said:
i have sent it already. fortunately i was able to return to stock without USB. Hope they cant detect that ive done a mess on my phone.
probably the repair shop where you took your phone are just too lazy to repair. I hope they wont do the mess they did to you but i think it depends on tech guys if they are lazy enough to repair.
it is international and im in Italy. i took it back to the shop where ive bought and they'ce accepted it. The problem is that this shop will send my phone to samsung and i afraid that they will call me and ask me if i did something that voids my warranty
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Did you get it fixed?
This is kind of what my phone is doing too (here's the thread i've made)
http://forum.xda-developers.com/showthread.php?t=2059289
It will charge, but only to a certain point, regardless of rom, kernel, on or off, etc
over the past few days the maximum charge has gone down and down. Now it only charges to a max of 82%. I have 2 batteries and it does the same thing on each. My (hopeful) solution is that i bought an external wall battery charger and will charge batteries that way. I have the verizon model so if i wanted to do some sort of warranty work i'd probably have to go through them (not even sure if im still covered). I really dont want to deal with it. It boggles my mind why my phone is doing this though, charges fine but not to full. Oh well c'est la vie.
cymru said:
Use a cocktail stick and try push the chipinside your phone slot upwards a little (if the phone were laid faceup on a table). Be delicate as you dont want to force it, but a little nudge up and your problems should aaaaall be resolved.
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Click to collapse
i wouldnt recommend that to people, for me it went from a phone with "phantom charging" (ie flashing on and off for charging) and issues charging to a short circuit on the usb connection, so that the phone switches off when a usb cable is plugged in. What is well worth trying first is simply giving the port a good clean, a little bit of alcohol and that same cocktail stick may well solve your issue. I've been left charging via a chopped up usb cable to the dock connectors.
i dont doubt that forcing the tab in the port may have worked for you, but it has failed badly for others (ie me), so just be careful suggesting it
I had a similar problem as my micro usb socket was damaged. Don't worry about sending it for repair, do it yourself. The circuit board with a new micro usb socket is available on ebay, I paid £5 for mine. Watch a tear-down video or 2 on youtube and you will be sorted.
The GNex is easy to take apart requiring just a small philips head screwdriver and a pry tool, i used a guitar pik, and these are also available on ebay for just a few ££'s.
Can do the whole job in 15 minutes.

[Q] My phone died

Yesterday my phone froze a few times, today it is dead. Red led is blinking but other than that I can't turn it on.
The phone is rooted and I can't fix it up before taking it to the service centre. Is there going to be a problem with my warranty, will they be able to tell?
xperiaforme said:
Yesterday my phone froze a few times, today it is dead. Red led is blinking but other than that I can't turn it on.
The phone is rooted and I can't fix it up before taking it to the service centre. Is there going to be a problem with my warranty, will they be able to tell?
Click to expand...
Click to collapse
If your phone was not updated to 4.1.2 then this is called Sudden Death syndrome which happens in note 2 when it is on 4.1.1. I haven't experienced this but, i heard the only way is to replace the mother board. I think this is a hard brick and hence no one will be able to tell whether your phone was rooted or not.
prabukannappan said:
If your phone was not updated to 4.1.2 then this is called Sudden Death syndrome which happens in note 2 when it is on 4.1.1. I haven't experienced this but, i heard the only way is to replace the mother board. I think this is a hard brick and hence no one will be able to tell whether your phone was rooted or not.
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Click to collapse
No, it was not updated. I hope they will fix it properly and I really hope they don't charge me for repair, I don't even know how much it would cost and if it would not be better to just buy a new phone if they don't acknowlege my warranty. So I really hope you are right they won't be able to tell.
xperiaforme said:
No, it was not updated. I hope they will fix it properly and I really hope they don't charge me for repair, I don't even know how much it would cost and if it would not be better to just buy a new phone if they don't acknowlege my warranty. So I really hope you are right they won't be able to tell.
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Click to collapse
I'm sorry I couldn't help more. If you're not able to use Download,Recovery options in your phone then i believe the rooting can't be figured out.
Wither way, just check for this by posting in the below forum.
http://forum.xda-developers.com/showthread.php?t=2093599&page=91
Oh well, the phone is now on the way to the service. They better not break the screen or something. And here's hoping they don't charge me for their fault in product.
xperiaforme said:
Oh well, the phone is now on the way to the service. They better not break the screen or something. And here's hoping they don't charge me for their fault in product.
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Hi,
i just posted this query in another forum and the answer is you've the warranty you'll not be made to pay for this.
If you're not under warranty, it costs about half of the device cost.
Just let me know whats happens ok?
and also whether you were able to access download or recovery mode?

2015 Shield TV 16gb fully stock started bootlooping

My Shield running stock 6.2 with stock recovery started bootlooping. I was literally watching Netflix the night before and in the morning it was looping. It shows the Nvidia logo and then there is a video glitch and it loops. I can only boot into safe mode. I tried wiping and flashing the official recovery ROM via fastboot. I tried rolling back to 6.1 and then the 6.3 preview build. No dice. I'm guessing some kind of video driver issue. I have not been able to find anyone having the same issue. Any ideas?
I think I have the same issue.
I have the Nvidia Shield TV 16GB (2017), latest update installed (not roorted).
Plugged it in it worked the whole evening, turned it off, turned on in the morning and it started bootlooping. It is showing the Nvidia Shield logo, stays on it then reboots. Once in a while it actually goes trough and boots till the end, and the strange thing is that, if it manages to boot in to the OS, it works like charm, basically I need to keep that thing forever On, if I power it off, it is bootlooping again.
I got this thing brand new, sealed in the package from eBAY and can not return it to Nvidia, for replacement, so I at least need to understand if this is a software issue or hardware.
If anyone have any idea pleas respond.
Thank you and Happy New Year
Haik0 said:
I got this thing brand new, sealed in the package from eBAY and can not return it to Nvidia, for replacement, so I at least need to understand if this is a software issue or hardware.
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Don't screw around, just return it to the eBay seller instead and get a replacement.
SimonTS said:
Don't screw around, just return it to the eBay seller instead and get a replacement.
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Click to collapse
I concur, return it, what you are experiencing is definitely not normal, also just my two cents if you got it brand new sealed on ebay aren't you on nvidias warranty?
I don't honestly, I don't have an invoice or any purchase papers or information, to provide to Nvidia for return. You think I should still contact Nvidia?
Btw, I can't return this anymore. Now just need to figure out what to do with it. If it's a software issue maybe i can re-flash the bootloader, recovery or everything. Or if it's a known hardware issue then, that's it.
Your contract isn't with Nvidia, it's with the seller on eBay.
Why can't you just return it to them, or is there something else you're not telling us?
Haik0 said:
I don't honestly, I don't have an invoice or any purchase papers or information, to provide to Nvidia for return. You think I should still contact Nvidia?
Btw, I can't return this anymore. Now just need to figure out what to do with it. If it's a software issue maybe i can re-flash the bootloader, recovery or everything. Or if it's a known hardware issue then, that's it.
Click to expand...
Click to collapse
if its brand new all the info you need is on the box as far as your invoice why cant you go to your ebay account and print out a invoice? Return to ebay seller or rma with nvidia if its brand new, their rma policy is excellent as well as their customer service

XIAOMI MI A1; Just turned off by itself randomly when i was using it. Cant turn it on

Ive only had this phone for 1 month and while I was on my bed using the phone when suddenly my phone just powered off by itself and it wouldn't turn back on. Ive tried plugging in the charger but it didnt do anything. I tried to force it on but it didnt do anything. Also, it wouldnt turn on in any way possible.. I suspect that my battery is damaged but im not too sure since I do not know much about smartphone technology and i think its also because that i used the bluetooth function with my car and i noticed that the phone was slightly hotter than usual, maybe this was the case but i dont know. Please help me out here.
Thanks for your time.
Go to the repair shop official if theirs one, unofficial if their isn't. Or contact those you got it from & let them hassle with it. It could be many things from simple battery ribbon to fried SoC... Anyhow even if you got it on wild still in most countries who ever sold it to you must provide one year warranty by the law.
Zola III said:
Go to the repair shop official if theirs one, unofficial if their isn't. Or contact those you got it from & let them hassle with it. It could be many things from simple battery ribbon to fried SoC... Anyhow even if you got it on wild still in most countries who ever sold it to you must provide one year warranty by the law.
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Got it, and mines official so yeah but I had apps such as Blackboard, Chrome and Google Drive on to check on my assignment work and details. SO if I were to get my phone fixed would they still appear in the background to continue the process?
42_Gummy said:
Got it, and mines official so yeah but I had apps such as Blackboard, Chrome and Google Drive on to check on my assignment work and details. SO if I were to get my phone fixed would they still appear in the background to continue the process?
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Click to collapse
What's cloud synced is recoverable regardless. As stated before it depends on what is the case of the problem. Could be a power stripe from battery which is easy & you don't lose any data or in the worst case it could be a main bord socket in which case you do as everything is on it (SoC, RAM, NAND...)...

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