Whats going on with this replacement phone? - T-Mobile Samsung Galaxy S II SGH-T989

A few strange things about my replacement. I'll go over them one at a time.
So I was having some wifi calling issues. Took it into the store, they gave me a new SIM but that didnt fix it, so they decided it was hardware related, and ordered me a warranty replacement. That was last Friday, and was told it should be at my house Saturday. Monday came, and at about 11am MST I checked my account, and my replacement was still pending. So I popped up customer service to ask about it, and was told they are OOS, but once they got phones in they would send one out. OK fine. So the next morning (Tuesday) I get an email from TMo saying my phone had been shipped. Hmm interesting. I checked tracking, and it was sent out at 7pm Monday! What the heck. OK I guess its possible they got phones in in between when I talked to customer service and 7pm. Fine. So I get the replacement, and its in the normal plain white box that replacement are sent it. BUT! They also sent everything included in a full retail box! Battery, charging cable, instructions, SIM card, etc. What the heck? So now Im wondering if they sent me a new phone instead of a refurb. After rooting, I tried ##786# but nothing happens. If I hit send afterwards, I get "unable to process request". I read a few other workarounds if this doesnt work. Tried *#*#786*#*# no go. I tried installing Launcher Pro and looking for the com.android.hiddenmenu shortcut, but it isnt there. Any other ideas how to find out?
Second strange thing. After rooting, I used root explorer to remove bloat...but they all still show up in the programs menu! Zinio for example. I removed the apk from the system-->app folder, but the icon still shows up in the menu. Pressing it opens up Zinio. I went back and double checked system-->app folder, the apk is not there. I even did a search of the system with root explorer for "zinio" with no results. WTF? Same with all the other bloat things (the mall, more for me, etc).
Lastly, the phone DID come with the UVLI1 modem, but Im not sure if I'll keep it. With the UVLG3 modem I always got at least one bar of signal at home, with UVLI1 I get none. I'll do some further testing.
The new vs refurb issue isnt an issue IMHO. Im just curious. Since it came in the normal plain white box Im sure its a refurb, but Im still curious since all the retail items were included with it. Any ideas on these things other than aliens?

blackangst said:
A few strange things about my replacement. I'll go over them one at a time.
So I was having some wifi calling issues. Took it into the store, they gave me a new SIM but that didnt fix it, so they decided it was hardware related, and ordered me a warranty replacement. That was last Friday, and was told it should be at my house Saturday. Monday came, and at about 11am MST I checked my account, and my replacement was still pending. So I popped up customer service to ask about it, and was told they are OOS, but once they got phones in they would send one out. OK fine. So the next morning (Tuesday) I get an email from TMo saying my phone had been shipped. Hmm interesting. I checked tracking, and it was sent out at 7pm Monday! What the heck. OK I guess its possible they got phones in in between when I talked to customer service and 7pm. Fine. So I get the replacement, and its in the normal plain white box that replacement are sent it. BUT! They also sent everything included in a full retail box! Battery, charging cable, instructions, SIM card, etc. What the heck? So now Im wondering if they sent me a new phone instead of a refurb. After rooting, I tried ##786# but nothing happens. If I hit send afterwards, I get "unable to process request". I read a few other workarounds if this doesnt work. Tried *#*#786*#*# no go. I tried installing Launcher Pro and looking for the com.android.hiddenmenu shortcut, but it isnt there. Any other ideas how to find out?
Second strange thing. After rooting, I used root explorer to remove bloat...but they all still show up in the programs menu! Zinio for example. I removed the apk from the system-->app folder, but the icon still shows up in the menu. Pressing it opens up Zinio. I went back and double checked system-->app folder, the apk is not there. I even did a search of the system with root explorer for "zinio" with no results. WTF? Same with all the other bloat things (the mall, more for me, etc).
Lastly, the phone DID come with the UVLI1 modem, but Im not sure if I'll keep it. With the UVLG3 modem I always got at least one bar of signal at home, with UVLI1 I get none. I'll do some further testing.
The new vs refurb issue isnt an issue IMHO. Im just curious. Since it came in the normal plain white box Im sure its a refurb, but Im still curious since all the retail items were included with it. Any ideas on these things other than aliens?
Click to expand...
Click to collapse
Menu doesnt work on some roms. Mine used to but now on jb rom it doesn't anymore.
Sent from my SGH-T989 using Tapatalk

Related

[Q] Verizon Galaxy Nexus stuck roaming

Several days ago, my Verizon Galaxy Nexus began showing an "R" in the signal area, and "Roaming" in the pulldown. Sure enough, it shows that I'm roaming in the about phone information.
The strange thing is that I'm still getting 4G speeds, but my phone is no longer seeing 3G at all, and any time I make a phone call it goes from "R" to 4G.
I cannot dial any Verizon short codes as it tells me they are not valid.
I was on Liquid ROM with 4.0.4 radios when I noticed the issue, and switched to the 4.0.2 radios but the issue persists. I'm currently running CM9 and can't seem to fix it.
Verizon tech support was clueless too. I've verified with my wife's Galaxy Nexus that this isn't a specific issue with our tower, and my sim works great in her phone without issues.
Anyone seen this before?
What happens if you return to stock?
I'm doing that now
Flashed back to stock 4.0.2, same issue persists.
Anyone else have any suggestions?
I am having the same issue, did you find a resolution?
Verizon GNEX
Rom: ParanoidAndroid 1.4
Kernel: Lean Kernel 3.10.0
I have the same problem, but mine maybe a bit different.
I am stuck on "R" here, but I was roaming for 2 weeks in Canada. I am a crack flasher and I flashed JellyBean while in Canada so I am thinking I am provisioned for roaming there? I am downloading a new rom to flash here back in the USA on Verizon, hoping to fix the problem. I cannot access my dialer in JellyBean after I *228, so I cannot hit 1 to provision.
SoI will do a SuperWipe and flash will hopefully do the trick. If anyone figures out what to do please update
I ended up having to do an exchange on mine :-(
damn, that is gonna be lame if that is the case. I bought mine at BestBuy, so I have to do their Rapid Exchange program. Glad I purchased the warranty while I worked there
oc3rulz said:
damn, that is gonna be lame if that is the case. I bought mine at BestBuy, so I have to do their Rapid Exchange program. Glad I purchased the warranty while I worked there
Click to expand...
Click to collapse
Shouldn't really matter where you bought it. It's still under the manufacturers warranty so Verizon should take care of it unless I'm mistaken.
URPREY said:
Shouldn't really matter where you bought it. It's still under the manufacturers warranty so Verizon should take care of it unless I'm mistaken.
Click to expand...
Click to collapse
Verizon will take care of it if it is still under the manufactures warranty, just don't tell them where you bought it (they won't ask). I got mine from Wire Fly, and had to get it replaced due to faulty hardware, they sent it no questions asked.
thanks for the info guys!
Wanted to let you know my problem did indeed go away after I reflashed Slim Bean Alpha 4 here in the USA. I was roaming when I flashed JB, so I guess it picked up their provisions.
did you turn it off, pull the sim card.. wait 1min, then put the sim back in and start it up
Zep, I tried everything originally to make this thing work correctly. nothing helped every time to phone booted it went straight to R and never moved!
HOWEVER I do believe I have found the culprit!!! So everything worked beautifully all yesterday, no problems at all. This morning I decided that I would change the T-CDMA 64 on the bottom back to Verizon Wireless, well guess what. The second I added the "eri.xml" file to /data and reboot, I STARTED ROAMING!!!!
I went to root explorer and deleted the /data/eri.xml file and rebooted! VIOLA I have 4G back and it's not switching over!! So something is causing that eri.xml file to freak my phone and most likely others phones out!
oc3rulz said:
Zep, I tried everything originally to make this thing work correctly. nothing helped every time to phone booted it went straight to R and never moved!
HOWEVER I do believe I have found the culprit!!! So everything worked beautifully all yesterday, no problems at all. This morning I decided that I would change the T-CDMA 64 on the bottom back to Verizon Wireless, well guess what. The second I added the "eri.xml" file to /data and reboot, I STARTED ROAMING!!!!
I went to root explorer and deleted the /data/eri.xml file and rebooted! VIOLA I have 4G back and it's not switching over!! So something is causing that eri.xml file to freak my phone and most likely others phones out!
Click to expand...
Click to collapse
Glad that worked for you. I tried everything including a complete wipe and mine was still roaming even after reflashing the stock ROM.

Strange Network Occurence

I am curious if anyone has heard of this happening, on any phone, or on GN2?
I activated my new phone yesterday. It did not "take" for about 20 minutes, at which point my old phone was disabled, another 20 min or so til the new one started working. Fine, slightly inconvenient but no biggie. (that isn't the issue, just some history)
I received the welcome att free text...but then nothing. No calling, no texting, no net-no network at all. I waited a while longer, then I saw a 4g...then I received a couple texts. Cool. THEN it stopped working again. For a while calling/texting worked w/o data...then none of it...then it started working again. It was a very odd thing how it worked, didn't, worked, didn't, etc. I "chatted" with ATT at which point it began working again. Then...it didn't...again. I ended up driving to the att store over lunch where they suggested a bad sim card (even though it was new) and swapped me a new one. Worked. Problem solved? NOPE. Damn!
What I figured out is that when I connected to wifi at my workplace, the network stopped working altogether! After shutting off wifi, it took a good 10 min to come back. Maddening. I called customer service and they had no idea, even though the dude was very personable & tried to help. ANOTHER trip to the att store after work...where they looked at me as if I had 3 heads, at this point...!
The girl who waited on me did a factory reset, and that SEEMS to have fixed the problem. What I wanted to do is an exchange, but they had none in stock (plus I didn't have my box with me.) She explained they don't know much about GN2 yet as it is very new, etc. Great. Thank you, Cap't Obvious!
Has ANYONE heard of this happening? Is it defective? Was there some setting somewhere that got changed? I really didn't think I goofed it up changing things but.... ATT dude #2 via phone suggested perhaps some sort of "do not disturb" setting while wifi is on? I have never heard of that and he was just reaching for straws I know, but I thought I'd throw it out there.
I was so excited about my new phone then this frustrating network thing happened! Even though I received it Friday I waited to activate it til Tuesday when my CASE arrived. I've been such a patient little girl (lol) so needless to say I've not been a happy camper. (ps all this was on my birthday yesterday, to boot! Go fig lmao)
My new sim took like 20 min to activate on the network too, but since then I'm golden.

[Q] No IMEI

I just purchased this phone a week ago off of Craigslist, the phone worked great up until today. I noticed that I didn't have any service. I use a microcell at home so it was no big deal, thought that it had messed up like it does every now and again, however I got out to town where I usually have near full signal and still had none. I opened up settings and "Mobile Data" was turned off, I tried to toggle it back on and it will not allow me to do this. I went in to the "About Phone" part of the settings and the phone shows "Unknown" for cell phone number and IMEI.
This is the stock AT&T version G Pro that has not been rooted. I contacted AT&T thinking this may be a sim card problem or maybe I bought a stolen phone, but everything on their end seemed to be clean. I tried out a friends sim card and still had no luck. Called LG and they said I would need to send it in with a receipt. I don't have a receipt and I won't pay for them to repair the phone, because I'm sure the bill will wind up being more than the phone is worth.
Has anyone else had this problem? Are their any fixes anyone can think of that doesn't involve rooting the device? If not, what steps will I need to take to recover my IMEI so that the phone will actually make/receive phone calls and texts?
charlee08 said:
I just purchased this phone a week ago off of Craigslist, the phone worked great up until today. I noticed that I didn't have any service. I use a microcell at home so it was no big deal, thought that it had messed up like it does every now and again, however I got out to town where I usually have near full signal and still had none. I opened up settings and "Mobile Data" was turned off, I tried to toggle it back on and it will not allow me to do this. I went in to the "About Phone" part of the settings and the phone shows "Unknown" for cell phone number and IMEI.
This is the stock AT&T version G Pro that has not been rooted. I contacted AT&T thinking this may be a sim card problem or maybe I bought a stolen phone, but everything on their end seemed to be clean. I tried out a friends sim card and still had no luck. Called LG and they said I would need to send it in with a receipt. I don't have a receipt and I won't pay for them to repair the phone, because I'm sure the bill will wind up being more than the phone is worth.
Has anyone else had this problem? Are their any fixes anyone can think of that doesn't involve rooting the device? If not, what steps will I need to take to recover my IMEI so that the phone will actually make/receive phone calls and texts?
Click to expand...
Click to collapse
Are YOU SURE you did not do anything to the phone? Cause loosing an IMEI requires the USER to do something wrong, like flashing other carrier Versions.
hyelton said:
Are YOU SURE you did not do anything to the phone? Cause loosing an IMEI requires the USER to do something wrong, like flashing other carrier Versions.
Click to expand...
Click to collapse
I've had my phone do that before. Wasn't rooted or hacked in any way. I didn't even know of a way to do it. What fixed mine was a **** load of factory resets. And I mean a **** LOAD!!! Luckily it came back and I've been good ever since. Don't know what happened or how but that was very weird.
Note to the wise: I don't care who says what about what! NEVER buy a phone off of craigslist or from anyone for that matter other than a carrier or authorized reseller. Because when it breaks, you can't do **** about it!
hyelton said:
Are YOU SURE you did not do anything to the phone? Cause loosing an IMEI requires the USER to do something wrong, like flashing other carrier Versions.
Click to expand...
Click to collapse
Well I have no reason to lie about something like this. I've only rooted one phone of the dozen or so I've owned and that was a old Galaxy Note.
This morning when I got home from work the phone had 76% battery left, woke up and it was dead. It powered up and showed 2% battery. I went into battery under settings, android system used 26% of the battery. Not sure that's enough to drain the batter while I was asleep.
Must be something definitely wrong in the phone.
Jammol said:
I've had my phone do that before. Wasn't rooted or hacked in any way. I didn't even know of a way to do it. What fixed mine was a **** load of factory resets. And I mean a **** LOAD!!! Luckily it came back and I've been good ever since. Don't know what happened or how but that was very weird.
Note to the wise: I don't care who says what about what! NEVER buy a phone off of craigslist or from anyone for that matter other than a carrier or authorized reseller. Because when it breaks, you can't do **** about it!
Click to expand...
Click to collapse
Yeah, lesson learned. Craigslist is usually where I do my cell phone trading and buying.
I'll keep trying resets to see if this fixes the problem. Thanks!
Try to re flash a stock using an LG flash tool it might work as what other users did on their G Pro have the same issues
Still haven't found anything that works.
I'm guessing something has malfunctioned in the phone.

LG G4 WIFI Stuck Trying to Turn On

This is my second LG G4. The first device had an issue where it would not boot up completely and when it did it was not reading the LTE sim card. My wireless carrier swapped it out. This device was working fine the first day I got it but I noticed that downloads were slow, like updates through Google Play. After investigating I found that even though the device was connected to WIFI, it was downloading stuff over the mobile network. Then, I started having problems. If I restarted the device, the Wifi button that you use to turn on or off wifi would become stuck and continually blink as it was being clicked but wifi never would come on.
I have tried resets to factory state. In some instances, this would fix the issue, but only temporarily. The issue would soon begin to happen again. There was even one reset where the device going through the setup process could not turn on wifi.
I think this may be a hardware issue but dread going up to the carrier store. I am past my 14 day period. They had to order me a new phone from the warehouse because they did not have any reconditioned devices but I don't really understand how it is okay for them to give out reconditioned devices for something that should be covered under the manufacturers warranty. I also don't understand why they cannot swap it out with the stores stock. When they ordered the last one, they told me 3-5 business days. This was on a Monday. Apparently something happened and the device never got ordered so Thursday when I called to check on the status of the device, I was told they had to do the order again. I was without a device on their service for eight days which in my opinion is also ridiculous.
I just really dread going up there and dropping my phone off for one of them to say we did a hard reset to fix it, and then I bring it right back home and it happens again and I have to go back up there. Something tells me LG didn't do a lot of QC when they were manufacturing these devices.
I wanted to know if anyone else had the wifi issue I have described above?
Just started happening to me today..wifi icon in status bar blinks like a stop light on crack and it won't turn on or connect to any wifi. gonna go to a sprint store to try to exchange it I'll let you know what happens
Sent from my LGLS991 using Tapatalk
stam27 said:
Just started happening to me today..wifi icon in status bar blinks like a stop light on crack and it won't turn on or connect to any wifi. gonna go to a sprint store to try to exchange it I'll let you know what happens
Sent from my LGLS991 using Tapatalk
Click to expand...
Click to collapse
I hope you have no issues exchanging it. I got the same guy that supposedly originally ordered the replacement device the first time. Normally they make you come back an hour later but he rushed right out and said, "Your device is defective." and gave me the same spiel about how it is two new and they don't have any reconditioned devices so a new one would arrive from the warehouse in 3-5 business days.
The only reason I am still using Sprint is because they can get signals in places like hospital emergency rooms that the other providers can't because of the 800mhz. I seem to recall, but maybe my imagination is inventing something, that when I had issues with devices on "T" and Verizon that they swapped the devices out of existing store inventory, but I could be wrong.
At first I thought the issue was software related. Also, This will be the third time I have to buy a glass screen protector. The first one I got from Amazon. They never offered to replace it, although they should replace it. The second one, I got when they replaced my device. Today the dude tells me he can transfer my glass. Never heard of that happening without issues.
So sprint will exchange it cause I've only had the phone for5 days but i have to go to a different store to exchange it cause my store doesn't have any left with black leather..so back to the g2 running cloudy3.3 till i can go to a different store
Sent from my LG-LS980 using Tapatalk

4g connection issues with note 10+ 5g

This is going to be long but I want to make sure I give as much details as possible. I went to preorder a note 10+ 5g. Was going to do a trade in but right before I finished the order decided to go with the BOGO deal instead and add a friend to my account. I received both of the phones and had 4g issues. Most apps had trouble loading anything. If I waited with the app open eventually it would start loading things up but not all apps acted like this. They may hang some but worked ok. Speed tests showed I had a good signal. After talking with tech support on the phone and going to Verizon stores several times they still couldn't get things to act right. They switched sim and phone out in store. One of the store managers said my first order was pending and that 1 if not both of the phones I had were supposed to be in there warehouse and that I wasn't even supposed to have them. They told me the best thing to do was to return the phones and start over. They had trouble returning the phones since I wasn't even supposed to have them. What they had to do was to charge me the full amount of both phones to my account and the credit me the amount. They said after my billing cycle was over they would do it and once my account was back to normal then try to upgrade again (still ended up paying extra on my bill for that ). So I went into Verizon yesterday and did my upgrade and still had the same issue and if I wanted to return them again I'd have to pay the $50 restocking fee . So I called them AGAIN! They have a ticket out but I tried to see what I could figure out on my own. I downloaded a network switcher app and went to 3g and everything was slow but worked fine. Everything also works fine on wifi. One thing I noticed in the app when I ran a ping was that IPv4 connected but IPv6 failed. It said IPv6: fail (1). Anyone else having this issue or know what's going on or know a fix? This is very annoying!
joeyx2 said:
This is going to be long but I want to make sure I give as much details as possible. I went to preorder a note 10+ 5g. Was going to do a trade in but right before I finished the order decided to go with the BOGO deal instead and add a friend to my account. I received both of the phones and had 4g issues. Most apps had trouble loading anything. If I waited with the app open eventually it would start loading things up but not all apps acted like this. They may hang some but worked ok. Speed tests showed I had a good signal. After talking with tech support on the phone and going to Verizon stores several times they still couldn't get things to act right. They switched sim and phone out in store. One of the store managers said my first order was pending and that 1 if not both of the phones I had were supposed to be in there warehouse and that I wasn't even supposed to have them. They told me the best thing to do was to return the phones and start over. They had trouble returning the phones since I wasn't even supposed to have them. What they had to do was to charge me the full amount of both phones to my account and the credit me the amount. They said after my billing cycle was over they would do it and once my account was back to normal then try to upgrade again (still ended up paying extra on my bill for that ). So I went into Verizon yesterday and did my upgrade and still had the same issue and if I wanted to return them again I'd have to pay the $50 restocking fee . So I called them AGAIN! They have a ticket out but I tried to see what I could figure out on my own. I downloaded a network switcher app and went to 3g and everything was slow but worked fine. Everything also works fine on wifi. One thing I noticed in the app when I ran a ping was that IPv4 connected but IPv6 failed. It said IPv6: fail (1). Anyone else having this issue or know what's going on or know a fix? This is very annoying!
Click to expand...
Click to collapse
A couple years back we had problems with my daughter not being able to send or receive text messages and after endless efforts on the phone and going to the phone store where they suggest a new phone we looked on her Verizon account and she had some restrictions on there somehow for sending text messages. Long story short look at your account with Verizon and look at every single little nitty-gritty detailed setting - there might be something on your phone line or both phone lines that disallow 4g? Have the store try a different SIM card - NOT ON YOUR ACCOUNT, BUT A DIFFERENT ACCOUNY - and if the 4G works fine on the phone with a different sim card with a different phone number and account then the problem is with the carrier account you have...
Sent from my SM-N976V using Tapatalk
I went through everything and didn't see nothing. As soon as I returned the phones and went back to my note 8 without making changes to my account everything worked like it was supposed to again.
RE: 4G Connection Issues with Note 10+ 5G
Hello,
I had the same phone with the same issue and am on the phone with Verizon Wireless now. We found that the 5G version will not read the 4G signal like it is supposed for some reason. So if you are not in a 5G area the data will not work. I just switched to the non-5G version of the Note 10+. We found this out by switching my plan to one that did not have 5G attached and everything worked just fine until we switched it back to the plan with 5G attached.

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