Woke up this morning, unplugged phone from charger, got a notice that sd card was damaged. Had it say that before and had to reformat the card and put everything back, but this time nothing. Like no card in slot at all. popped it in and out a few times, nothing. Put in to my computers card reader, everything is there, reading fine. Popped it back in the phone, nothing. Factory reset, nothing.
My new phone will be here tomorrow. Hope its not a refurb.
Damn. That is some bull. Funny my USB port went out on mines it kept saying it was damaged. Thankfully I have a folder on my computer where my phone files are also stored. Anyways I paid full retail and was within 30 days. So I get to the store to exchange for new device and the rep was new, her manager comes over and first thing it his mouth warranty exchange and $130 I'm like no dummy here is my receipt I haven't even had the device a full week. He then says "you paid full retail etc" I'm like .....doesn't the receipt say that? Why is it a big deal he sounded retarded. He was almost upset I spent my money. I'd hate to have phone issues on a new device and then have to exchange for a refurbish model. But at the same time thankful for the service option. And I bought in launch day for $649 versus $699
Sent from my SGH-T889 using Tapatalk 2
Related
I lost data, voice and text on my phone last Saturday night (11/19) just by doing a factory reset on my Incredible. I didn't notice it until Sunday afternoon when I left the house because I was on wifi at home. I realized that I didn't have any 3G, so when I got home I disabled wifi and started to try and troubleshoot. I could not get it fixed, so I called Verizon.
I talked to the level one tech and she got my text and voice working. She couldn't get my data working, so she handed me off to level two. After a total of about an hour on the phone, it was determined that I was in need of a replacement.
I was told that I would receive the replacement phone on Tuesday (11/22) by 3:00 PM. I received it at work and opened it up to find the camera lense was loose in the box. I figured that it was not a big deal and just stuck it back on the phone. I put it aside since I was at work and didn't want to go through all the setup there.
When I got home, I started playing with it and realized the power button was messed up. I would have to push it 4-5 times to get it to work. I couldn't handle that, so I called them on Wednesday morning and they said that they would send out another replacement.
I received the second replacement today and got it activated. After the automatic reboot, it went into a bootloop. I pulled the battery and restarted it. I booted into the homescreen and I started to set it up. When I opened the app drawer, the phone rebooted. When it started back up, it went into another bootloop.
I called them back and I told them that I was getting a little irritated about this and they said they didn't blame me, they would be too. They said that if they couldn't get it fixed this time that they would try to replace it with something else.
The customer service rep transferred me to tech support and she had me go into the bootloader to do a factory reset. When it rebooted, it was still in a bootloop. She said that she would put in an order for another replacement and I asked her since I was only a month away from an upgrade, if I could just upgrade early. She asked me if that was what I wanted to do and I told her as long as I didn't have to pay any extra, then that was what I wanted to do. She told me that it would be just like upgrading on 12/28/11 (My upgrade date). I told her that was what I wanted to do. I also asked her if it affected my plan at all and she said no, everything would stay the same, just a different phone.
My Rezound will be here on Monday.
Nice! Though I'm sure that was a pain to deal with,it ended well.
I'm confident that it'll have root in due time,nevermind all the pissing and moaning about it over on the Rezound board
Devildog8791 said:
I lost data, voice and text on my phone last Saturday night (11/19) just by doing a factory reset on my Incredible. I didn't notice it until Sunday afternoon when I left the house because I was on wifi at home. I realized that I didn't have any 3G, so when I got home I disabled wifi and started to try and troubleshoot. I could not get it fixed, so I called Verizon.
I talked to the level one tech and she got my text and voice working. She couldn't get my data working, so she handed me off to level two. After a total of about an hour on the phone, it was determined that I was in need of a replacement.
I was told that I would receive the replacement phone on Tuesday (11/22) by 3:00 PM. I received it at work and opened it up to find the camera lense was loose in the box. I figured that it was not a big deal and just stuck it back on the phone. I put it aside since I was at work and didn't want to go through all the setup there.
When I got home, I started playing with it and realized the power button was messed up. I would have to push it 4-5 times to get it to work. I couldn't handle that, so I called them on Wednesday morning and they said that they would send out another replacement.
I received the second replacement today and got it activated. After the automatic reboot, it went into a bootloop. I pulled the battery and restarted it. I booted into the homescreen and I started to set it up. When I opened the app drawer, the phone rebooted. When it started back up, it went into another bootloop.
I called them back and I told them that I was getting a little irritated about this and they said they didn't blame me, they would be too. They said that if they couldn't get it fixed this time that they would try to replace it with something else.
The customer service rep transferred me to tech support and she had me go into the bootloader to do a factory reset. When it rebooted, it was still in a bootloop. She said that she would put in an order for another replacement and I asked her since I was only a month away from an upgrade, if I could just upgrade early. She asked me if that was what I wanted to do and I told her as long as I didn't have to pay any extra, then that was what I wanted to do. She told me that it would be just like upgrading on 12/28/11 (My upgrade date). I told her that was what I wanted to do. I also asked her if it affected my plan at all and she said no, everything would stay the same, just a different phone.
My Rezound will be here on Monday.
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Click to collapse
LUCKY. now i know what it takes to get a new phone im going to try it.
I used that exact excuse (sort of) to get a brand shiny new HTC Rezound a month early. I called Verizon "Customer Service" and told them the screen on my DInc shattered and asked if they could bump my upgrade date so I could just get a new phone rather that getting a warranty replacement. Two days later and a shiny new Rezound was in my hands.
What did you end up getting?
Sent from my ADR6425LVW using xda premium
dawynkoop said:
I used that exact excuse (sort of) to get a brand shiny new HTC Rezound a month early. I called Verizon "Customer Service" and told them the screen on my DInc shattered and asked if they could bump my upgrade date so I could just get a new phone rather that getting a warranty replacement. Two days later and a shiny new Rezound was in my hands.
What did you end up getting?
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I'm a year away from being able to upgrade
No hope for me in doing something like that.
Hit it with a hammer.
I have a brand new Galaxy Nexus that I bought outright from a friend.
Last Friday I took it into a Verizon store to get a new sim card.
When I got home I unlocked the bootloader, rooted, and that's it, I kept the stock Verizon rom on it and just installed a few of my apps off the market.
Since Friday my phone has rebooted a number of times, while in use it gets VERY hot (135*F), 4 or 5 times now I have gotten a window that comes up and says "Select next to finish activation" as if the phone thinks it's not activated yet, and the worst of them is the 4G drops on this phone far too often. I have been taking the same route home for over a year and on my Tbolt i had a solid 4G signal the whole way, on the Galaxy it drops to 3G about 4 or 5 times on the way home, and sometimes loses data alltogether.
Not sure if these are all just flukes, or if other people have experienced this as well.
Thoughts?
Yes,unroot relock and take it in the same thing happened to mine and I got a brand new one..mine dropped 4g constantly you may wanna call and have them trouble shoot it so when they see it doesn't help they will write up a ticket note it on ur account so when u go into a store no waiting or stupid questions
Oh and I would only mention that its dropping signal all the time nothing more nothing less
Yeah and just to be clear, i relocked and unrooted and used it all day today and still having the same issues.
When I went into the store today they flat out would not help me whatsoever because i didn't buy the phone from them.
They said it doesn't matter if I was the first person to touch the phone after it came out of the box, if i didn't buy it from them (Verizon) then they won't warranty it.
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
Namtaru said:
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
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Click to collapse
OK ... don't go to the verizon store they won't do it for you ... what you need to do is call tech support and tell them your issues .... listen the galaxy nexus is less than a year old verizon have to give support to the customer.. . I'm telling you because I've done it ... I been with verizon for years and I've owned several phones and every time I get a phone a new phone without signing a new contract first thing I do is call tech support and ask for a replacement .... if the phone is less than a year old they will do it ....... good luck
Sent from my Galaxy Nexus using XDA
I already called support, they wont replace it, because I didn't purchase it directly from my account.
I'm taking the long route here and shipping it back to my friend, who is going to put it back on his account, then get a refurb, then send me the refurb when he gets it.
My z551ml is having screen issues. One sees it on boot up, so it is most probably something with the framebuffer hardware.
I've initiated an RMA with Advanced Replacement (where they pre ship a replacement phone for US$25 + credit card hold until the old phone arrives). This is only offered on the z551ml, evidently.
Anyone have any experience with this?
So far I've tried opening a ticket online. This seems to be a lose, as they give themselves 48 hours to respond. So I phoned up the support number (which suspiciously doesn't have 'mobile' or 'cell phone' listed on their web page). The guy I worked with ran me through the process, hard reset, etc and issued me with an RMA number and provided the "Advanced Replacement" form.
Here's my timeline:
18 Sept - Opened up online ticket, told to expect response in 48 hours
18 Sept - Opened up phone ticket, gave me a RMA number, and line to online form to fill out for "Advanced Replacement", filled it out.
Received receipt saying they charged my CC for $25, and put a hold of $224 on it.
20 Sept - Late in the day. Got a email from the online ticket, saying I need to open up an RMA.
21 Sept - not seeing a charge on my CC. Phone up support. They say fill out another "Advanced Replacement" form. I do.
now seeing a $224 hold on my CC.
22 Sept - Online case not being updated. Phone up support again. They say they are not seeing my CC. I tell them I'm seeing the hold.
They say it will take them 24 hours to sort it out and that IF it is sorted out, it will be 5 business days for me to see a working phone (so like the 28th of September).
23 Sept - Found a email from ASUS replacement department in my spam folder asking about the part number on the Advanced Replacement form.
I respond with their info.
24 Sept - Get an email from ASUS Replacement department saying they are processing my form + Tracking number for next day FedEX.
25 Sept - Replacement phone arrives at FedEX.
28 Sept - I get replacement phone (a refurb).
So it took a grand total of 9 days to get my phone replaced using the expedited 'Advanced Replacement' process.
I just went through this on mine. My issue is due to a signal problem on SIM 2 in my house and I just got the replacement unit.Did the $25 deal. Just so you know, you get a refurbished unit in exchange which annoys me as we did buy new and aren't asking to have problems. We paid for brand new in the first place not refurbished so I feel I should get some refund back. It took about ten days overall because yes they take like 48 hrs to reply in between but one thing I liked is that you don't have to wait to send the old before they ship the replacement. In my case I used my Note 3 anyway but they shipped the replacement as soon as they generated the shipping instructions to me for the return of mine.
The other thing is in my case I'm not sure if this is a phone issue or carrier issue but it's an issue with my house and signal reception for phone calls on the two lines not being equal and calls dropping and not being sustainable on SIM 2. Unfortunately, already SIM 2 disappeared three times today for a brief period rendering no cellular connection which clearly would have dropped any active calls I was on. Not looking encouraging. But it does come back quicker than before so it's improved but still the same problem. In any event, I did have have a successful RMA though I may need a refund altogether at this rate. I hope not.
Sent from my ASUS_Z00AD using XDA Free mobile app
babsk said:
I just went through this on mine.
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Click to collapse
Thanks for the reply. How old was your phone? I bought mine in July and isn't returnable through Amazon, unless I make a special case for it.
I'm getting miffed that this is probably going to take 2 weeks. The length of time it is taking for me to get a working replacement is bothersome. I've had a google nexus phones and tablets and google always cross shipped quickly for free, minimizing the time I had without a working phone, to like three business days.
I'm disheartened.
ASUS seems to think that the ZF is a phone for people that don't actually need their phone.
My phone was newer than yours. Bought it 8/9/15 through Amazon. So actually if I do need to ultimately return it, I wonder if I am in the same bind as you, that it's not returnable through Amazon because it's already past that timeframe. Well, I am going to AT&T on one last attempt today to get another SIM 2 card again although I already did that before. But now I have discovered that my house is NOT the only place that I have reception problems on. It's my general area too. I'm on vacation this week, so at least now is a good time for me to be testing this all out to really tell, and yesterday while about 3 miles from my house but within my township, I tested a call on my second line, and the call dropped. My primary line, SIM 1 was no problem and never is. I also tried several times in the morning before I left my house to even make calls from my second line and could not get a cellular connection, and this is a part-time business line, so obviously I cannot keep this phone and it has to go back. I emailed ASUS and sent a screen shot showing them the second SIM slot blanked out. I get error messaged all the time that it can't find a cellular connection. But then like when I'm in most any other place but my house or near my house-it's okay. However, now I did experience that it's also other spots in my area, and I live in the suburbs of a major city, , where coverage is never a problemso that's a real issue. It's obviously the device as a whole and the second SIM slot is 2G data only-you'd think that shouldn't matter for phone calls only, but why is that the slot not working for me reliably then? Meantime-I haven't heard back yet from ASUS as they are in their 48 hour repsonse window, which yes, is annoying. Because I have another phone I can pop my SIM into if I need to for my business line, I at least can receive my business calls so that they don't drop, not everyone has that opportunity while they are waiting things out. 48 hours is a lousy response time. Later today I'm still going to get another SIM card, but I basically at this point am pretty certain I am going to have to to return the ZF2 to Asus. They can't diagnose why it won't work. I might ask AT&T but then again, this is already taking hours of my life for something that should just plain work.
Sent from my K010 using XDA Free mobile app
Update. Got a new SIM card. It doesn't help the issue. I just got home and tried to make a call and it dropped. It also wouldn't let me check my voicemail. AT&T rep today told me it must be the 2G slot and the towers near my house must be very upgraded and not getting much 2G and that this yes, would affect phone calls too. This really ticks me off though because then why should ASUS sell a phone where the other slot is potentially not going to work for US based customers who have 3G and higher networks? This is a waste of my time. Now I have to go through ASUS and explain that they have no right selling a phone that I can't get calls to my 2G slot on. I just started picking up business too. But I was getting calls in other places during my return time window with Amazon and not on calls at home yet but it started to pick up in late summer. and I am losing money I bet. .Even if it lets me call, the calls drop.I.have had no coverage in SIM 2 for almost 45 minutes now. That is just outrageous. Uhm-- Not usable at, totally worthless. Seems I live in a very upgraded area. Too good for this phone's second slot. And NO response from ASUS yet. Well the phone is history and going back and they better give me my money back.I have documented trips to AT&T and chat sessions too. I'm so glad I got the SIM 1 card re provisioned back to the Note 3 and kept it that way when I needed to use the Note 3 while waiting and wanted LTE back. Bummer.I really wanted to keep this. I like the phone otherwise. I really do. I'm disappointed.
Sent from my ASUS_Z00AD using XDA Free mobile app
The ultimate update: Amazon came through for me. ASUS of course wasn't going to refund my money back to me. I was out of my return window with Amazon but I had no way of knowing I was going to have phone call reception problems a month later since I wasn't having them earlier in other locations. But I emailed Amazon today and explained all my efforts and they agreed my situation was extenuating and they granted me an exception and they allowed me to return my Zenfone. It went back today and I was already issued a full refund back to my card. I shipped it off promptly too. The thing is history. It got worst as time went by on that SIM 2, and all because my area obviously is upgraded, so clearly that is a bad move on ASUS' part to have made it a 2G slot. I just am so thankful that Amazon made an exception. See-at first I got calls okay because my full-time job location is a good 30 miles west of where I live so not as upgraded, so of course coverage is different, and calls to my part-time business were coming to me during the day, not later in the evening like when I'm home, so of course, how would I know that my home was a problem area until the one time I got a call and it didn't work, and now that things are picking up and I DO need to speak to people in the evening, it IS now relevant. But during the return timeframe window, I would not have yet detected that. Amazon thankfully recognized the validity of all of this and my two trips to the store to get a new SIM card and all my on line chats with AT&T tech support and so as well as getting a whole replacement phone to try to resolve this issue that obviously is unresolvable. In fact, my issue got even worse with the replacement phone and new SIM card. So the phone is gone and I'm back to two phones and I'm looking at getting that dual SIM Blu Pure XL although I admit I am now gun shy after the Zenfone2 experience. Of course I now know to be vigilant and return immediately so I might risk the Pure XL after all although it will require another trip to AT&T to get another micro SIM since I now have to get a nano SIM for my Windows phone for my second line and then if I get the Pure XL, get the second SIM back to micro. This stuff never ends!
Sent from my K010 using XDA Free mobile app
Buying it from Amazon does help.
Yes it is a good thing indeed! And I opted to not change SIM cards around. I'm using a cheap Alcatel One Touch-the original phone I got as the second line until I decided to have two high end ones. So at least no more trips to AT&T hopefully. Problem is that the Pure XL is now delayed so I am two phoned a while longer. I do like My Note 3. It's a good phone so at least it's getting more use in the meantime.
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
Did any of you have an unlocked bootloader? Just curious if ASUS cares...
'busa said:
Did any of you have an unlocked bootloader? Just curious if ASUS cares...
Click to expand...
Click to collapse
For once no. Sorry I couldn't answer that for you.
Very bad experience going through Advanced Replacement of Zenfone 2
I did a mistake of buying Zenfone 2 for CAD 400+ including taxes. It used to become extremely hot but I ignored it. Then after 10 months of use the screen started to flicker and started having vertical stripes. I tried to use Asus Advanced Replacement program. The agent sent me information asking me to provide my credit card information to put a hold on my card. I did and they put a USD 400 hold. A day later I received an email that I should resubmit my card information as the agent was not properly trained and provided wrong information.
I contacted customer service to avoid having double hold on my card, the agent told me NOT to resubmit the credit card information and ASUS will fix it on their end. For several days nothing happened with several calls to ASUS. At the end of the week, one agent investigated to resubmit my information. I did and it did work but guess what?
They sent me a replacement phone which has exactly the same issue of screen flickering with vertical stripes out of the box. Really bad quality control by Asus Canada (they shipped the unit from their Markham office). Any way I sent my original phone back to remove hold on my card and contacted Asus again for issues in the replacement unit.
Asus this time asked me to offer cross shipment that is I send the phone by Fedex (paid by Asus) and call customer support to provide the tracking number. Asus would send another phone before receiving the phone I sent. I did call them and provided the tracking information and Asus agent was able to verify it on Fedex website
As of today, Fedex website shows that Asus have already received the unit. However they have not shipped the replacement from their side (breaking their contract). I contacted several times to Asus and each person told me a different story. The last agent told me that they will ship the unit within 48 hours and she has not seen in my case anything about the tracking information. Does this means that previous agents did nothing? And why 48 hours after receiving the unit, it was supposed to be cross shipment.
Over all
Very bad customer service and untrained agents at Asus based on this experience
Very BAD quality control as the first replacement unit was faulty out of the box.
The original unit did not worth CAD 400+ at all
junaidasim said:
I did a mistake of buying Zenfone 2 for CAD 400+ including taxes. It used to become extremely hot but I ignored it. Then after 10 months of use the screen started to flicker and started having vertical stripes. I tried to use Asus Advanced Replacement program. The agent sent me information asking me to provide my credit card information to put a hold on my card. I did and they put a USD 400 hold. A day later I received an email that I should resubmit my card information as the agent was not properly trained and provided wrong information.
I contacted customer service to avoid having double hold on my card, the agent told me NOT to resubmit the credit card information and ASUS will fix it on their end. For several days nothing happened with several calls to ASUS. At the end of the week, one agent investigated to resubmit my information. I did and it did work but guess what?
They sent me a replacement phone which has exactly the same issue of screen flickering with vertical stripes out of the box. Really bad quality control by Asus Canada (they shipped the unit from their Markham office). Any way I sent my original phone back to remove hold on my card and contacted Asus again for issues in the replacement unit.
Asus this time asked me to offer cross shipment that is I send the phone by Fedex (paid by Asus) and call customer support to provide the tracking number. Asus would send another phone before receiving the phone I sent. I did call them and provided the tracking information and Asus agent was able to verify it on Fedex website
As of today, Fedex website shows that Asus have already received the unit. However they have not shipped the replacement from their side (breaking their contract). I contacted several times to Asus and each person told me a different story. The last agent told me that they will ship the unit within 48 hours and she has not seen in my case anything about the tracking information. Does this means that previous agents did nothing? And why 48 hours after receiving the unit, it was supposed to be cross shipment.
Over all
Very bad customer service and untrained agents at Asus based on this experience
Very BAD quality control as the first replacement unit was faulty out of the box.
The original unit did not worth CAD 400+ at all
Click to expand...
Click to collapse
What's with the duplicate post?
Sent from my ASUS_Z00A using Tapatalk
Well here it goes, I was lucky enough not to pre order this device and was able to walk into Bestbuy and purchase one. Of course the night that I got my phone or night after with my luck I was getting out of my truck and totally forgot the phone was on my lap and jumped out, it hit my step on my truck and then landed on the gravel. Ended up cracking of course I posted about it when it happened so I jumped through hoops and called Asurion and filed a claim. They sent me a brand new device which is awesome so I sent the other phone back and was fine, well literally a day or so after the recall was announced. Being that it was fresh no one really knew what was going on so I let it be. I have requested my money back from Asurion since technically I paid for a claim that was never needed since they would have swapped the phone anyway which didn't fly because they said they couldn't get my original device back to me, Bestbuy said I can't do anything even though the phones brand new because the IMEI numbers don't match and Verizon is pointing at Bestbuy and Samsung. Asurion has told me that I can't do anything besides wait until they get devices to ship me out another one. It's been over twenty days and they claim it is still on backorder which I don't understand because all carriers have gotten devices to swap everyone out with. At this point I have no idea what to do, I like the device and I just want my replacement but at the same time I think it's taking them a little too long. Just looking for any suggestions ( besides wait ) lol. While I don't think my device has any battery issues and is okay I still don't feel comfortable when I go to charge it every night.
Did you check the IMEI on Samsung's recall website? Or tried the Samsung + app which will tell you if it needs to be recalled? Not every device was affected.
raduque said:
Did you check the IMEI on Samsung's recall website? Or tried the Samsung + app which will tell you if it needs to be recalled? Not every device was affected.
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Click to collapse
Yeah mine falls under it and I got the beautiful notification that reminds me everytime I charge it too. Just been a nightmare lol
do you live near an official Samsung store? sounds like you have two options... deal with asurion or Samsung directly
Samsung has really been no help telling me to go to my carrier which tells me to go to asurion. They told me today they have no clue when they will have a device for me. They did offer a full refund but of course I have to jump through hoops. I have to pay the phone off in full with Verizon and send my receipt along with the phone back to asurion and I will get my money back in seven to ten days.
Talk to Verizon online and tell them to annotate your account for a swap. Walk into the store and explain them that what the online folks told you and say that your account has been annotated for a swap.
I did similar for mine as my replacement was having issues and Bestbuy would not take it back as they had none to give out. Initially I went between Samsung, Verizon and Bestbuy. Last resort, I called my credit card to help me out and they suggested to talk to the company to which the payments are being made. So I finally called verizon and walked them through the process (that Discover guys had explained me) and they then annotated my account.
My replacement was heating up and had terrible battery life.. Like 3 to 4 hours.. Charged it like 4-5 time.. Resetted it like 10 times.. Even filed a case with Samsung.. they wanted to send me the device for repair at my expense..
I can feel your pain Man.. dealing with all these nonsense. Just be persistant and things will fall in place..
Well surprisingly after yesterday's call to Asurion it must have either lit a fire under someone or it just happened that they received stock of them at 3am. I got a email saying they finally had some and to call, called this morning and it will be here sometime tomorrow. Scary part is I hope it's not a refurbished unit which I highly highly doubt but anything is possible. I was honestly getting impatient but at the same time, it was just frustrating not being able to get my replacement when it was available to everyone else. Like I said nothing is wrong with my device or i should say at least I don't think but there is always that what if factor and I don't like that. Especially now with there washer machines apparently catching fire too....
Just got a brand new Pixel 3xl today and right out of the box, it does not see my ATT sim. I tried my wife's and sons sim and same thing. How unbelievably disappointing....I still completed setup via wifi and even installed an update and still nothing. Anyone else experience this? Not much when googling. One article back in October but no resolution mentioned other than hopefully an update in the future. All the other articles mentioned issues that were Intermediate. Mine doesn't work at all. I tried reseating sim, restart, resetting network settings and wiping.
Of course when I called Google, they asked about those same troubleshooting and twice wanted to pawn it off on ATT. I was like...."The sims work, I'm calling you on one." The pixel is physically not seeing it. Spent 2 hrs on the phone. Getting a new one supposedly mailed priority. I paid for expedited but they would not offer it for my replacement. I am going out of town for a couple of days next week and wanted it sooner. Honestly, was very let down on how Google handled it.
Mine was DOA when it arrived, wouldn't power on. Took over three weeks to get a new one, they missed the promised ship date and from that point forward they couldn't tell me anything. Then one day it just showed up. Then they screwed me out of a 50 store credit. I hounded them for months, lots more broken promises.
The Google Store is the worst.
Yeah, it's really disappointing. This was my first purchase from them
I generally have always gotten my nexus/pixels via secondhand but decided to take advantage of the BOGO at 50% with a buddy. Really soured the experience. I wasn't expecting the world to fix it, I just wanted them to send me a replacement expedited and then I send the broken one. I was even fine with putting a hold on a card till they recieved the broken one but even that was annoying because the Google financing that I was using to buy the phones wasn't even an option. I had to add another card just for the sole reason to put the hold. They claimed I should be able to use the Google financing and didnt understand why it wasn't there. They said it usually only shows if there enough to float the amount. Told them I definitely had enough room on it. Then they wanted me to conference them with synchrony bank (bank that issues the credit for google) so they could ask them why it wasn't an option on the site.....I was like why would the bank know??? It was very frustrating but I guess hopefully my new one is working.
This bad experience with your Pixel 3 XL regarding the AT&T SIM card it's wrong badly. Can't understand how Google manage the quality control of a brand new Pixel 3 XL, it's an unlock phone and must read an AT&T SIM card. I bought my Pixel 3 XL from a UK retailer, when my phone arrived I took out the AT&T SIM card on my Samsung Note 8 and put it in my new Pixel 3 XL. No problems at all, everything was perfect. I just hope that your phone replacement can read or recognize your AT&T SIM card.
Sent from my Pixel 3 XL using Tapatalk
Thanks, I should update. I did get my replacement and it worked immediately. Trade-in process went well and they did give me 50 bucks credit in the store so though bumpy and frustrating in the begining, it worked out. I was honest on my survey and told them I would be glad to talk to someone if they had more questions. Even mentioned in the survey that I didn't blame the individual workers but the system itself seemed anti consumer. Enjoying the new pixel so far. Camera is great.