Hi All,
I just received a brand new Galaxy Note II from T-Mobile.
When I put in the battery, the phone automatically start up. After the initial setup, everything else seem to function normally.
When I tried to shutdown the phone (hold power button for ~3 sec and seelct "Shut down"), it would shut down and restart again by itself.
I tried factory reset, but that does not help.
I hope I don't have to send it back to T-Mobile, and wait for a new one,
Any ideas???
Thank you in advanced.
junks2010 said:
Hi All,
I just received a brand new Galaxy Note II from T-Mobile.
When I put in the battery, the phone automatically start up. After the initial setup, everything else seem to function normally.
When I tried to shutdown the phone (hold power button for ~3 sec and seelct "Shut down"), it would shut down and restart again by itself.
I tried factory reset, but that does not help.
I hope I don't have to send it back to T-Mobile, and wait for a new one,
Any ideas???
Thank you in advanced.
Click to expand...
Click to collapse
If you have not rooted it or flashed custom firmware on it, I would advise sending it back so that you get a device in very good condition.
You don't want to be stuck with a faulty device from day one. If you are able to get to a local T-Mo store, you probably should go there and see if they can give you another one in its place.
junks2010 said:
Hi All,
I just received a brand new Galaxy Note II from T-Mobile.
When I put in the battery, the phone automatically start up. After the initial setup, everything else seem to function normally.
When I tried to shutdown the phone (hold power button for ~3 sec and seelct "Shut down"), it would shut down and restart again by itself.
I tried factory reset, but that does not help.
I hope I don't have to send it back to T-Mobile, and wait for a new one,
Any ideas???
Thank you in advanced.
Click to expand...
Click to collapse
could be a fault with ur external sd card.....remove it before u attempt to shut down the phone.
Hey man just exchange the phone. A specially you from T-Mobile
Thanks guys. I will exchange the phone then.
Can I just bring it to the store and exchange it or I have to send it back? I am stuck at work now and cannot call TM.
Also, what about the rebate? Should I send the rebate using the new phobe or the old one?
Will my rebate still be valid?
Darn, what a pain!
I had a similar issue with my first note, it was caused by a short in the usb port, probably caused by moisture in my case at least, you try and examine the port and if you spot anything odd.
Swyped, from my finger to your face, on my Samsung Galaxy Note II
Related
HI
First time here for me.
I was surfing the net on my t989 and the screen went black. I try to restart but the phone vibrates for one second and nothing happens.
I took out the battery and SIM card and put back the battery, push ON button, phone vibrates but do not start.
I try to charge but it vibrates every 5 seconds, but it doesn't start.
The phone is new - one month - just install 9-10 aplications.
Please help. Thanks
grasote said:
HI
First time here for me.
I was surfing the net on my t989 and the screen went black. I try to restart but the phone vibrates for one second and nothing happens.
I took out the battery and SIM card and put back the battery, push ON button, phone vibrates but do not start.
I try to charge but it vibrates every 5 seconds, but it doesn't start.
The phone is new - one month - just install 9-10 aplications.
Please help. Thanks
Click to expand...
Click to collapse
try to get it into download mode, then flash a new rom?
if it isnt rooted it's probably just best to take it to tmo
Well this happened to me as well after doing a backup. I called tmobile and my replacement will be here on tuesaday along with a USB jig that i ordered to see if I can't get her to boot into download mode for me.
can the 2 of you that had the black screen happen let us know what rom/kernel you were using when that happened please? just so we could have a heads up of a warning in case it might be rom/kernel related
I was on stock 2.3.6 deodexed whitehawkx version and faux123 006u kernel.
This happened to me and I fixed it by taking out the battery, plugging the phone to the charger, putting in the battery, pushing On button.
ArcticWolf91 said:
This happened to me and I fixed it by taking out the battery, plugging the phone to the charger, putting in the battery, pushing On button.
Click to expand...
Click to collapse
Wish it worked here. No go.
T989 Black Screen
I'm the one that opened this tread and I want to respond to T-Mobile Senior Member.
My phone was the way they sent it to me, with unmodified ROM or anything. I just install some apps. It worked fine for one months but suddenly got black screen. Now it doesn't want to start.
What can I do?
grasote said:
I'm the one that opened this tread and I want to respond to T-Mobile Senior Member.
My phone was the way they sent it to me, with unmodified ROM or anything. I just install some apps. It worked fine for one months but suddenly got black screen. Now it doesn't want to start.
What can I do?
Click to expand...
Click to collapse
Idk if you're talking to me it not, but I called T-Mobile and my replacement will be here tomorrow. Give em a call.
I mean I'm sure you can get your phone into download mode and Odin it, but sounds like you're not The familiar with that kind of stuff.
Sent from my NookColor using Tapatalk
So I had my Galaxy S3 since it came out. A few months ago I noticed it shut off and wouldn't turn back on. (it would vibrate when the battery was inserted, goto samsung boot screen and never go anywhere from there) I noticed this site and a lot of others having the same problem so I began to trouble shoot.
I cleared my cache by getting into the boot screen and that seemed to fix my problem.
Now about 2-3 months later it started doing the same thing! This time clearing the cache did nothing, heck sometimes I can't even get a chance to clear the cache without it restarting on me again. Sometimes (if I'm lucky) i'll get it to boot up and it will go to home screen without a problem. Little to know it shuts off without warning and I'm stuck at the beginning.
This phone has never been rooted. Please help! I'm using a mytouch 4g now and this thing is slow as molasses! Do I have any chance to recover my s3 or is it sudden death syndrome?
Also I had alot of pictures/videos on the internal hard drive of this phone, is there anyway to retrieve those since my phone can't even boot up?
nexus24 said:
So I had my Galaxy S3 since it came out. A few months ago I noticed it shut off and wouldn't turn back on. (it would vibrate when the battery was inserted, goto samsung boot screen and never go anywhere from there) I noticed this site and a lot of others having the same problem so I began to trouble shoot.
I cleared my cache by getting into the boot screen and that seemed to fix my problem.
Now about 2-3 months later it started doing the same thing! This time clearing the cache did nothing, heck sometimes I can't even get a chance to clear the cache without it restarting on me again. Sometimes (if I'm lucky) i'll get it to boot up and it will go to home screen without a problem. Little to know it shuts off without warning and I'm stuck at the beginning.
This phone has never been rooted. Please help! I'm using a mytouch 4g now and this thing is slow as molasses! Do I have any chance to recover my s3 or is it sudden death syndrome?
Also I had alot of pictures/videos on the internal hard drive of this phone, is there anyway to retrieve those since my phone can't even boot up?
Click to expand...
Click to collapse
I am currently having the same exact issue. I suspect it is a faulty power switch. I will be replacing it, if it works i will update and let you know
had tisesr
mentisimperium said:
I am currently having the same exact issue. I suspect it is a faulty power switch. I will be replacing it, if it works i will update and let you know
Click to expand...
Click to collapse
I've heard of that too, I took apart my s3 and removed the power button as well as blew some compressed air through it. Still didnt work but yes keep me updated!
I ripped my power switch from the motherboard. To turn it on you plug it in and hold home and volume down to go to the odin screen. click volume down to reboot the phone. I am waiting for a new switch to come in the mail which I will attempt to solder onto the board.
Hello Everyone,
I have a rogers Galaxy S3 I747M that I have been running with Cyanogenmod for 6 months. A few weeks ago I used the CM desktop loader to load CM10.2 on my phone and it was working fine. Yesterday my phone told me there was a CM update so I downloaded it and it seemed to be working but glitchy.
This morning my phone reset itself and now when I turn it on it just goes to the samsung screen and shuts off. I can't get into recovery or download mode.
Do I need a Jtag? Should I pay $100 to a local shop to do it.
Do I need to buy a USB jig? How do I use it if I buy one from ebay?
Thank you
Does the phone power up at all? Do you have access to a USB jig to try?
audit13 said:
Does the phone power up at all? Do you have access to a USB jig to try?
Click to expand...
Click to collapse
The phone powers up for only a second. I can't get into recovery. I can get to download screen but it shuts off in 2 seconds.
USB jig cannot keep in download mode either, phone shuts off.
I don't think it is a power button short because its not looping and my power button or USB ports have given me no issues. CM hasn;t give me issues either until today, after some random update yesterday. It kept telling me to download/update the software and I did. and it worked all night and then just restarted this morning and is not dead
Same issue
I'm facing the same issue too.
I have an AT&T Samsung Galaxy S3. I was running CM11 nightlies. It was working perfectly fine for all these days. Couple of days back it suddenly died. The phone hasn’t been switching on back since then. I tried putting it on full charge. Whenever I pull out the battery and reinsert, it vibrates, the LED comes on and the Samsung screen comes on for a second and then the phone turns off again. I cannot access the recovery or download modes through the key combinations. I also tried going into download mode using a Jig. I have to remove the battery and reinsert it. The Jig did work and the phone did go into download mode but, only for a second and then turns off. I’m not sure what exactly the issue is.
Can anyone help us with this issue?
fatestkid said:
Hello Everyone,
I have a rogers Galaxy S3 I747M that I have been running with Cyanogenmod for 6 months. A few weeks ago I used the CM desktop loader to load CM10.2 on my phone and it was working fine. Yesterday my phone told me there was a CM update so I downloaded it and it seemed to be working but glitchy.
This morning my phone reset itself and now when I turn it on it just goes to the samsung screen and shuts off. I can't get into recovery or download mode.
Do I need a Jtag? Should I pay $100 to a local shop to do it.
Do I need to buy a USB jig? How do I use it if I buy one from ebay?
Thank you
Click to expand...
Click to collapse
I HAD THE SAME ISSUE!!!!!!
Phone is running fine, 30 minutes later it's dead. I pull the battery, put it back in, it vibrates, turns on, and turns off quickly.
Do this:
Pull out battery for 1 minute.
Put the battery in and DON'T touch it at all.
Does it vibrate? Then turn on by itself?
It should show Samsung Logo quickly, then the start of the CM boot menu.
If so, you've got a bad power button. I had the same issue. Only thing to do is replace the power button.
I got mine fixed here: http://brickedmyphone.com/
The guys name is Joe, and he probably will confirm the same thing I said. He will also trouble shoot it with you when you said him an email.
TL;DR: I doubt you're bricked, most probably bad power button.
ChinDaChin said:
I HAD THE SAME ISSUE!!!!!!
Phone is running fine, 30 minutes later it's dead. I pull the battery, put it back in, it vibrates, turns on, and turns off quickly.
Do this:
Pull out battery for 1 minute.
Put the battery in and DON'T touch it at all.
Does it vibrate? Then turn on by itself?
It should show Samsung Logo quickly, then the start of the CM boot menu.
If so, you've got a bad power button. I had the same issue. Only thing to do is replace the power button.
I got mine fixed here: http://brickedmyphone.com/
The guys name is Joe, and he probably will confirm the same thing I said. He will also trouble shoot it with you when you said him an email.
TL;DR: I doubt you're bricked, most probably bad power button.
Click to expand...
Click to collapse
That is correct...( This is Joe ) sounds like a bad power switch
Started acting up last week when I noticed it restarted on it's own, but didn't fire back up right away. Instead it went into a reboot cycle for almost an hour (doesn't make it passed the Samsung splash screen). Then it just fixed itself and I was able to access everything as normal.
Once it was going again, I backed up all my info and did a factory reset and proceeded to re-load Jellybean (4.0.2?). Although Kies said I was already up-to-date and didn't do anything.
Anyway, worked fine for a week until yesterday when it went into the continuous reboot cycle, and never fully turned on again.
I have pictures and vids I would like to somehow recover (on phone and not on SD card), but I have no idea how to get the phone to start up. I have removed my SIM and memory card to see if that did anything. Also have done numerous hard resets (pull the battery and lock + vol down combo). It basically just kills the battery as it cycle reboots. Every few minutes, it will fire up again but still doesn't make it past the Samsung splash page. And when the phone is charging, it just doesn't turn on in general and just intermittently vibrates to try to start-up.
Dunno how I would even be able to flash the ROM (newb at this) since the phone doesn't stay on long enough to access the BIOS of the phone. Does this seem like a software or hardware issue? I bought this phone 2nd hand off Craigs about 2 years ago, so no idea if it was a refurb.
Has anyone experienced this and can direct me to somewhere so I can fix it? Or is it a goner and I should just move on to another phone? Any help would be greatly appreciated.
Its likely a stuck power button. Search here or Google for treatments.
Sent from my Moto X cellular telephone...
it sounds like a problem I had once
Galaxy S2 Wont boot anymore
one option was to disassemble teh phone and check the power button , someone recommended I use an eraser to tap the power button and see if that would unlodge it and to my relief that worked. You might want to try that first
Ok, just want to know if anyone has any experience with any of these tabs exhibiting this behavior. I bought my wife a Samsung Galaxy Tab 3 8.0 (SM-T310) WiFi only. Soon as I got it I updated it to the latest factory version (4.4.2 I believe). Then when rebooting I noticed it would just keep going through the initial boot logo, black, and then the boot logo again. So I presed the power button 10 seconds then it booted fine. When using the unit sometimes it would randomly reboot. SEEMS like when turning the unit back on from sleep mode often. I did a factory reset on it via the settings the first time, but same problem. I did a second factory reset this time via the recovery menu, first wiping the cache partition then factory reset. I THOUGHT I figured it out that it was just the power button getting stuck because I was able to reproduce that behavior if I held in the power button when I though I just pressed it briefly normally. So I thought OK, this is ok I don't have to send it in for repair because it's just that the power button gets stuck sometimes. But then another issue appears. The display will get all lines in it without being able to read ANYTHING at all. Like there's a problem with the LVDS connection to it. I bought this from Newegg refurbished, but kept it away for over 30 days and gave it to my wife on her birthday. Now I'm going to try to send it in for repair/exchange via the 90 day refurbished product company support to some other company (http://www.consumerservicerefurbish.com/) but I was just wondering if anyone could chime in. I search here and google but couldn't find any mention of a corrupt display issue like the one that popped up last night. Really weird.
Mine from NewEgg works great. Definitely send it back. It has a hardware issue.