Develop Bugs

[Q] GNex charge cable failure

Hey guys, I have a question regarding your Samsun GNex charging cable. I woke up this morning after plugging my phone in last night to find that it was at 20% battery and the cable was not being recognized. After I jiggle the charger, the phone occasionally and fleetingly recognizes the cable but quickly loses the contact. When I tried to charge the phone with a different cable (my Kindle Fire charger), it worked without any issue.
Has anyone experienced similar failures of their cable in this manner? It worked the night before without any issue but now it is giving me problems. The cable is not visibly damaged, and I am careful with my devices/accessories so I do not believe that the problem is from my carelessness.
Finally, I got this phone from the Verizon store, would I take the cable to them or to Samsung to get it replaced? I hesitate to go to VZW because I don't want them to see that my phone is rooted (in case they ask to plug it in in front of them).
Thanks!

Yes I have the same problem I don't know if its just that they (Samsung) shipped out the wrong charger cables or what but I Use my Brothers cord for his Droid 3 and it works flawlessly snug and all..
Sent from my DROID3 using xda premium

waco2hot33 said:
Yes I have the same problem I don't know if its just that they (Samsung) shipped out the wrong charger cables or what but I Use my Brothers cord for his Droid 3 and it works flawlessly snug and all..
Sent from my DROID3 using xda premium
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Yeah, it worked fine until today, so I don't know if it was because they sent the wrong cord. Oh well, I will get in touch with Samsung about it.

*******Update******************************
My original cable has not suddenly started working again. it now charges and transfers files which is good because my Chinese knockoff cable had a loose fit on my phone.
Has anyone experienced similar failures of their cable in this manner? It worked the night before without any issue but now it is giving me problems. The cable is not visibly damaged, and I am careful with my devices/accessories so I do not believe that the problem is from my carelessness.
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Same problem here. I bought my phone around Dec 21st and just 2 weeks ago the original cable refuses to charge the phone. It also didn't allow me to transfer files to my phone. I currently have 2 new cables. One cable is from www.monoprice.com and one is from www.cellphoneshop.net (China). Both of the "backup" cables work fine as well as one of them being 8 feet long. (makes it that much easier to plug in at the library sometimes.)
FYI - my original Droid Eris cable crapped out after about 4 months so it does not surprise me. What I would like is a good backup wallwart to use at my office. The phone charges so much faster with the ac adapter.

Solid USB cables are cheap (also recommend monoprice.com) so its not a huge deal, but wish they'd last longer.
Mine's still going strong at this point.

I'm still using my Blackberry cable.

I love monoprice, why spend 150 on HDMI when you can get it for 5. I got in touch with Samsung and after some discussion they had me send my old one in (they paid for shipping) and they will send a new one. I was a bit annoyed that I had to send the old one since it was a hassle, but oh well.
Sent from my Galaxy Nexus using Tapatalk

Burned/Melted USB Cable.

So I saw the disclaimer for the HTC Hero, however this is a completely different device / manufacturer (Besides, it's Google ).
I was charging my phone over night, like I usually do. However, when I woke up, I noticed that the phone wasn't charging and sitting at around 70%. So in the dark, I was plugging and unplugging the cable (You know, the fun things you do when you first wake up). After about 3 tries and seeing the device not even registering to being charging (Using the 'high pitch squealer' black charger cube that came with it), I turned the lights on. Noticed burn marks around the connector that goes into my Phone. Pulled the Cube out and that was the end of that.
Later in the day (when I came home from class), I contacted my Carrier (Rogers) and told them. They apologized for the inconvenience (a melted cable on a potentially flammable surface is an inconvenience >.>). They basically told me to go back to Cellcom and replace the unit. After this, I contacted Samsung, who actually, to my surprise, simply didn't care. The now damaged unit now shows up as USB 1.0, but this depends on the angle of the other USB cable.
The "tl;dr" is:
- Burn marks around USB connection to my Phone.
- Cable no longer functions. See the cable as to why, the one (and potential 2nd) ground pin has melted bits surrounding it them.
- Damaged Unit
- Samsung told me basically it's not their problem.
Pictures of the Cable. I can't really get inside my unit without voiding the warranty so there are no pictures of that.
hxxp://i.imgur.com/9kcEe.jpg
hxxp://i.imgur.com/8jubQ.jpg
Apologies about the picture quality, I took them with my Galaxy Nexus.
Anyone else have a similar experience/issue with this?
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Wow that sucks, I would expect the odds of that happening are pretty slim. I am surprised that samsung didnt care. I'd like to hear their reasoning behind it not being their problem. I am even MORE surprised that Rogers did care since they can very easily say that since they didnt make the phone that it isnt their problem to deal with and to contact samsung.

Wow , that sucks dude. I haven't seen that happen to a galaxy nexus yet. (It happened to me with my nook tablet, but that's a different story lol). The actual micro USB slot in the phone isn't burnt is it? If it is , you may want to just invest in an extra battery and external wall charger if you can't charge with another micro USB .( thats what I do, I haven't actually charged my nexus via USB since I got it). But if I were you , I would absolutely raise some hell with the carrier you bought it from until they give you a new one. I cant see how this could be your fault .
Sent from my Galaxy Nexus using XDA App

I have charged mine on the one provided, a different samsung charger, car charger from my Droid X dock, BB cable, and blackberry charger. Never had a problem. Sorry to hear that.

Holy crap. I had the charging problem that is a "known bug" until I realized that the cable that came with my phone was defective. I have half a dozen other Samsung cables around so it was no big deal to swap the useless cable and throw it away. But the thought of a defective cable causing a fire hazard situation is worrying.
Sent from my Galaxy Nexus using XDA App

yes
In answer to your question: I found this thread by searching for an explanation after my port and cable just now burned up while I was using the phone. Started to smell something funny, and then heard a crackling noise from the phone while seeking the source of the odor. I can only imagine what might have happened if I had been asleep in the other room rather than holding it in my hand when it happened! Not cool, Samsung.
The specifics: I was using the cable that came with the phone and the stock battery, but plugged into a multi-port USB charger. The information here helps my confidence that the problem wasn't my charger, thank God. I say that I can only imagine what might have happened because the loud crackling and intensifying burning smell gave me the distinct impression that it would have burst into flames if allowed to progress much further in the process. Also, the first symptom was failing to show it was connected to the charger, and one of the things I tried was unplugging it and plugging it back in (to a different port of my charger.) The charger doesn't seem to be malfunctioning or damaged, but the cable and port are similarly scorched. The phone made the same crackling noise immediately when connected to a different USB cable and stock charger (for a split second.) And other than that my phone is still working, now on the extended battery that was charged on an external charger; it's what I'm typing this with.

p1ague said:
In answer to your question: I found this thread by searching for an explanation after my port and cable just now burned up while I was using the phone. Started to smell something funny, and then heard a crackling noise from the phone while seeking the source of the odor. I can only imagine what might have happened if I had been asleep in the other room rather than holding it in my hand when it happened! Not cool, Samsung.
The specifics: I was using the cable that came with the phone and the stock battery, but plugged into a multi-port USB charger. The information here helps my confidence that the problem wasn't my charger, thank God. I say that I can only imagine what might have happened because the loud crackling and intensifying burning smell gave me the distinct impression that it would have burst into flames if allowed to progress much further in the process. Also, the first symptom was failing to show it was connected to the charger, and one of the things I tried was unplugging it and plugging it back in (to a different port of my charger.) The charger doesn't seem to be malfunctioning or damaged, but the cable and port are similarly scorched. The phone made the same crackling noise immediately when connected to a different USB cable and stock charger (for a split second.) And other than that my phone is still working, now on the extended battery that was charged on an external charger; it's what I'm typing this with.
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Holy ****! That must of been a scary sight, and especially waking up to a smell of that. I am glad now that I have the landscape dock that I use for my charging purposes. I think now I will be extra cautious to plug in a usb cable into my phone and if I need to transfer any files I will either be using bluetooth (for the small files) or using ftp file transferring over wifi.
If I were in your shoes I would be calling Samsung to tell them about it and to see if they can take a look at it to see what was causing it and perhaps replace it.

I'm not entirely surprised by their lack of concern. My efs on my Nexus S corrupted on the stock 2.3.4 OTA. They not only would not fix my device but claimed it had corrosion on the circuit Printed Board Assembly and that was the issue and voided my warranty.
I've had the PBA inspected by a buddy of mine who all he does for a living is repair electronics, and the PBA has zero corrosion on it. My IMEI still comes and goes as it pleases on my Nexus S still to this day. Sometimes it returns after a few reboots with no SIM in sometimes its over a month and everything in between.
The point being is that when you own a phone they don't really care but when my TV broke they cared and fixed it immediately and sent someone to my house.
Good luck man I'd call and raise hell if you can't get a reasonable person to help you. The Galaxy Nexus hotline from the Play Store also deals with Galaxy Nexus devices not purchased from them I believe, at least there's an option for people who didn't buy them from Google in the menu when you call. (855)-83-NEXUS
Sent from my Galaxy Nexus using xda premium

Why did you apologize about the picture quality? They look fine.

Same thing here. Phone just stopped charging. I pulled the USB cable because I smelled burning/fire/smoke.
I looked at the USB plug and it was charred on the inside, as was the phone. Just... wow.

burned micro usb cable
so literally a few minutes ago i plugged in my charger into the wall and smoke came out of the microusb side and then from smoking went to burning, i just wanted to know if anyone else has had this problem and to warn you guys so that you dont plug it in and it burns your phone

Look for my other thread about the Galaxy Nexus.
Sent from my Galaxy Nexus using Tapatalk 2

This happened to me yesterday. Samsung does not care. Google does not care. Samsung wants me to send in the phone, no replacement, said the repair would start at $70. Seems unlikely I will be buying another Samsung device. Tempted to avoid all future Nexus devices too.

HELP!! Phone not charging!

I don't know what happened. Phone was fine this morning. Went to work. Got out and my battery was around 30%. Plugged it into the charger and immediately noticed the batter wasnt giving me the charging animation. Unplugged, replugged. Nothing. Switched micro usb wires. Nothing. Connected to my PC.. NOTHING!! I did notice that when plugged in the phone became very laggy and unresponsive. So I thought maybe it was the rom/kernel. I was running BlackEdition ICS. Booted into CWM, backed up and flashed juggernaut. Still the same thing. No USB connection or charge detected and the phone becomes laggy and basically unuseable. Anyone got any ideas?

Just tried USB storage mounting through CWM and nothing. **** my life.

You have tried different cables? Or do you use the same cable in your car adapter and wall adapter?
Nvm.. Seen you said you switched cables...
Did you flash TDJs superwipe? If not, do that then flash a new ROM.

Towle said:
You have tried different cables? Or do you use the same cable in your car adapter and wall adapter?
Nvm.. Seen you said you switched cables...
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Dude I'm not even getting a charge animation while the phone is off. Seems like the port is completely dead but the things been in my pocxket all day. It's been funtioning properly except when the USB cable is plugged in. I noticed that it's not really lag... more like the touchscreen loses most of its touch detection. Anyone got any ideas?

RushAOZ said:
Dude I'm not even getting a charge animation while the phone is off. Seems like the port is completely dead but the things been in my pocxket all day. It's been funtioning properly except when the USB cable is plugged in. I noticed that it's not really lag... more like the touchscreen loses most of its touch detection. Anyone got any ideas?
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Sounds like a bad cable to be honest, but if you tried different cables then it's hard to say.
AllGamer had the exact same issue and thought it was the USB port, but it was his cable.
http://forum.xda-developers.com/showthread.php?t=1561432

Towle said:
Sounds like a bad cable to be honest, but if you tried different cables then it's hard to say.
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Did you check the port for pocket lint? Weird that it would just stop after being in your pocket.
Dfjcisnv

WHOA. It literally JUST made the charging noise and immediately disconnected! I was reading your response as it happened. It just happened again!

Ok so I jiggled the wire inside the phone a bit and nothing. Took your lint advice... blew really hard in both the phone and wire. Oddly enough.. its working. **** you line. SAMSUNG Y U REMOVE SLIDING USB PORT DOARZ??????? One thing I definitely miss from my Epic 4g. Thank you guys. REally appreciate it. I was starting to think that the phone I just bought off someone on craigslist Thursday was already done with.

On my third GS2...
This may or may not be pertinent to your issue... I'm on my third (yes, third) Galaxy S2 T989 from T-Mobile. The first two stopped responding to USB input after three weeks or so. This was irrespective of which cable I used, which charger (the original OEM Samsung charger/cable as well) it was connected to or whether I "blew" into the USB port (old school Nintendo style).
Whether this issue is prevalent with this model is unknown, T-Mobile has been less than forthcoming with information about the handsets I returned. I've received no word from T-Mobile on my warranty-return handsets on what the issue was... but I told them in no uncertain terms that my next support call for this issue would be to another carrier (and a different handset, though I absolutely like the GS2).
Before I get flamed for not providing enough information or the troubleshooting steps I followed... I'll state that I'm an engineer (albeit mechanical) with a second degree in computer science and I took appropriate measures to ensure that the issue was the actual USB port on the handset. NOT the USB cable, NOT the charger, NOT the battery and NOT a software reporting issue. Aside from a lack of functionality, each handset was indistinguishable from brand new condition... no fluids, no drops, no abuse and no cheap USB cables used.
I could speculate on the cause for this issue, but with a device less than one month old, it's definitely a quality-control issue (whether for the USB connector source or Samsung if the part is sourced in-house). My current handset has lasted nearly five weeks without issue... fingers crossed.

mwheeler2 said:
This may or may not be pertinent to your issue... I'm on my third (yes, third) Galaxy S2 T989 from T-Mobile. The first two stopped responding to USB input after three weeks or so. This was irrespective of which cable I used, which charger (the original OEM Samsung charger/cable as well) it was connected to or whether I "blew" into the USB port (old school Nintendo style).
Whether this issue is prevalent with this model is unknown, T-Mobile has been less than forthcoming with information about the handsets I returned. I've received no word from T-Mobile on my warranty-return handsets on what the issue was... but I told them in no uncertain terms that my next support call for this issue would be to another carrier (and a different handset, though I absolutely like the GS2).
Before I get flamed for not providing enough information or the troubleshooting steps I followed... I'll state that I'm an engineer (albeit mechanical) with a second degree in computer science and I took appropriate measures to ensure that the issue was the actual USB port on the handset. NOT the USB cable, NOT the charger, NOT the battery and NOT a software reporting issue. Aside from a lack of functionality, each handset was indistinguishable from brand new condition... no fluids, no drops, no abuse and no cheap USB cables used.
I could speculate on the cause for this issue, but with a device less than one month old, it's definitely a quality-control issue (whether for the USB connector source or Samsung if the part is sourced in-house). My current handset has lasted nearly five weeks without issue... fingers crossed.
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Click to collapse
Yea i feel that brother. Im thinking my issue was lint causing a short somewhere in there. But id def be nore than angry in your place.
Sent from my SGH-T989 using xda premium

mwheeler2 said:
This may or may not be pertinent to your issue... I'm on my third (yes, third) Galaxy S2 T989 from T-Mobile. The first two stopped responding to USB input after three weeks or so. This was irrespective of which cable I used, which charger (the original OEM Samsung charger/cable as well) it was connected to or whether I "blew" into the USB port (old school Nintendo style).
Whether this issue is prevalent with this model is unknown, T-Mobile has been less than forthcoming with information about the handsets I returned. I've received no word from T-Mobile on my warranty-return handsets on what the issue was... but I told them in no uncertain terms that my next support call for this issue would be to another carrier (and a different handset, though I absolutely like the GS2).
Before I get flamed for not providing enough information or the troubleshooting steps I followed... I'll state that I'm an engineer (albeit mechanical) with a second degree in computer science and I took appropriate measures to ensure that the issue was the actual USB port on the handset. NOT the USB cable, NOT the charger, NOT the battery and NOT a software reporting issue. Aside from a lack of functionality, each handset was indistinguishable from brand new condition... no fluids, no drops, no abuse and no cheap USB cables used.
I could speculate on the cause for this issue, but with a device less than one month old, it's definitely a quality-control issue (whether for the USB connector source or Samsung if the part is sourced in-house). My current handset has lasted nearly five weeks without issue... fingers crossed.
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Click to collapse
I've yet to hear of this issue being widespread, and collectively my family has 3 of these devices. That doesn't mean it isn't a huge problem, but it's more likely you got unlucky. Some people have bad luck regarding electronics. My brother is a MechE too and has fried more laptops, monitors, hard drives, and cd drives than I can count.

Im glad it was just lint dude. Surprised that my idea was the issue.
Dfjcisnv

[Q] micro USB port not always charging (loose)

Does any one have a same problem with their USB port being "too big" and cable being loose and not charging? This even happens to me with original cable ....
Sent from my Galaxy Nexus using xda premium

ive seen this happen by someone forcing the cable in the wrong orientation ... you might need to replace and or repair the port

I think its an issue with all Samsung phones. My gf galaxy s had a same problem ...
Sent from my Galaxy Nexus using xda premium

I am having the same problem with my Gnex.

Got no problem at all. Fits very good, charging correctly and I can even hold my Gnex in the air just by holding it at the cable (without fear, that it will drop ).

I'm having the same problem. I took it to the Sprint store and took it for 2 hours. When I came back they said the battery is fine and they cleaned out the charging port. He also said they won't replace it because it's rooted. I played dumb was like "Root? What does that mean" When the guy asked if someone did something to my phone I said my boyfriend did something but I didn't know what. I asked it it can be unrooted and he said maybe. Whatever. I'm unrooting it tonight and taking it back to get a new replacement since I'm still having issues with the port. When I get a new one I'm going to sit in Starbucks next door to root it. My boyfriend couldn't root himself out of a paper bag.

kenderella89 said:
When I get a new one I'm going to sit in Starbucks next door to root it. My boyfriend couldn't root himself out of a paper bag.
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Hahah, what a girl! ^^
BTW, I have no problems at all with my GNEX, but I think the microUSB port is too easy to break. After two years my old phone can not be charged anymore, because the microUSB port does not keep as the connector inside. I have to find a good position every time!

Make this
http://forum.xda-developers.com/showthread.php?t=1497881

Mine is okay for now, but I do worry about it because it feels kinda fragile. That's why I'm getting the official dock. It's expensive, but the fact that it uses pogo pins means I can save using the USB port for more important things.

Normal for the micro USB charging cable to "wiggle" in the port?

Not having a single problem with it charging, just surprised you can easily move the cable when plugged in from left to right or up or down, tried 4 different cables, all the same, is this just normal for micro USB to prevent it from being broken by a yank? Thanks in advance.

mrt19872 said:
Not having a single problem with it charging, just surprised you can easily move the cable when plugged in from left to right or up or down, tried 4 different cables, all the same, is this just normal for micro USB to prevent it from being broken by a yank? Thanks in advance.
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Same thing for me as well. Doesn't really bother me.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

I noticed it immediately but I'm trying to ignore it.

Alright so apparently it is normal? Just bothers me as on my Note 2 I eventually had to end up wrapping the charging cord around the phone to hold the charging cord in the port otherwise it wouldn't charge at all (port got SUPER loose), and didn't want that to happen again.
I guess maybe there is "play" in it so that if someone does yank the cord it doesn't just snap off inside, but I have no idea, glad to know I'm not alone though and apparently it is the norm for the Note 4.

Doh, just noticed we can always use the warranty @ AT&T stores to exchange\swap out for up to an entire year, I was paranoid as I thought I only had 14 days and after that it was in Samsungs hands (people that have to deal with Samsung's support seem to end up very unhappy) so I'm far less stressed about it now. I still am considering a Squaretrade warranty, anyone here used them? I keep hearing good things but wasn't sure if they are worth it, but most people seem to get a new phone even if water damaged\broken with 2 days. Anyone here have experience with Squaretrade?