[Q] Help troubleshooting Google Play freeze after app install - Samsung Epic 4G Touch

I'd been using FF18 for quite a while without incident, but after upgrading to FI27 (not OTA, via the one-click method), Google Play is hanging the system immediately after successfully downloading and installing any given app. It puts me on the usual page allowing me to open the app, I press open, and wham, the system freezes until it reboots automatically about a minute later. The app that I installed then runs fine.
(In testing this several times, I should mention that one time I actually was able to open an app I just installed, but it hung about 10 seconds in, and the system rebooted as usual. It ran fine after that.)
I've searched around a bit for this and see that I'm hardly the first to encounter this issue. Sometimes it occurs when no recent update has been performed at all. Unfortunately, I haven't really found a solution yet. The best I've seen is to delete the data for Google Play and Download manager, and rebooting, which I've done to no effect. I've also tried uninstalling Google Play, but I think in this case that just leaves me with the same version that I had, the one that came with FI27 (in any case, that didn't help either).
How does one go about troubleshooting this type of problem? I suppose wiping out the phone and starting over would fix it, but I was hoping for more of a surgical rather than nuclear approach. After all, on a PC, you don't reformat when you have a problem with a program.

Have you tried wiping the data for google services framework?
sent from MY BAD A$$ ET4G

patrao_n said:
Have you tried wiping the data for google services framework?
Click to expand...
Click to collapse
I hadn't, but I did just now (there was just over 4MB there), along with a reboot following, and unfortunately it didn't help. Maybe Google Play services too, or something else?

Try deleting data for anything that says google play.
sent from MY BAD A$$ ET4G

You stated you upgraded so I'm assuming you didn't do a fresh install. Even if you did do a fresh install, restoring data & apps from an older version could cause problems. You should try a fresh load and work your way back from there.
Edit: Saw you did the one-click. Still think you should try a full wipe and try it again with a fresh load to see how it goes.

patrao_n said:
Try deleting data for anything that says google play.
Click to expand...
Click to collapse
I've now done that (though one or two had no data), along with the framework one you mentioned earlier, followed by a reboot, but it still happens. Arghh!
tdunham said:
You stated you upgraded so I'm assuming you didn't do a fresh install. Even if you did do a fresh install, restoring data & apps from an older version could cause problems. You should try a fresh load and work your way back from there.
Edit: Saw you did the one-click. Still think you should try a full wipe and try it again with a fresh load to see how it goes.
Click to expand...
Click to collapse
Yes, I chose the nodata FI27, since it said that it was good for same-version or upgrades (in this case, ICS to ICS), but I will choose the nuke-from-space one if there's no way out of this, though wouldn't just resetting to factory defaults at this point do the same thing?
It's a little bit disturbing that an issue with one app, albeit an important (though not essential) one, can require wiping the phone. If this were to come up again for some reason, maybe just one day out of the blue and not related to putting on a new ROM, it would be nice to know a way out.
Perhaps I can grab a log from somewhere with ADB?

rseiler said:
I've now done that (though one or two had no data), along with the framework one you mentioned earlier, followed by a reboot, but it still happens. Arghh!
Yes, I chose the nodata FI27, since it said that it was good for same-version or upgrades (in this case, ICS to ICS), but I will choose the nuke-from-space one if there's no way out of this, though wouldn't just resetting to factory defaults at this point do the same thing?
It's a little bit disturbing that an issue with one app, albeit an important (though not essential) one, can require wiping the phone. If this were to come up again for some reason, maybe just one day out of the blue and not related to putting on a new ROM, it would be nice to know a way out.
Perhaps I can grab a log from somewhere with ADB?
Click to expand...
Click to collapse
If you have a custom kernel with recovery make a backup. Or get one and do it and then do a full wipe and fresh load. That is the only way you'll know for sure.

Yes, I will, but I thought I'd live with it a while to see what I could learn.
I've found that opening the newly-installed app is not the issue: simply installing a new app is. If I wait on the "Open" screen right after an install, and do nothing, within a minute the system will freeze and reboot.
Interestingly, updating apps does not trigger the problem, as numerous apps have updated this week, even one that Google Play wanted me to approve manually. Go figure.
Anyway, I have a logcat of an example in case anyone is interested. In this case, I initiated an install at 15:26, which is when the log begins. It ends shortly after the reboot.
http://tny.cz/0b86937c

Related

[Q] Latest Fresh Rom Apps restoring automatically (SOLVED)

I am trying to load fresh 4.5.0.1 and I am coming from CM 6.1.1 and also gingerbread test roms.
I have Calkulin's format all zip, and use it to wipe the entire device before moving from rom to rom.
My recovery is the latest amon ra.
Everytime I load a fresh.... fresh rom, it loads perfect, except that when it finally loads to where the phone is usable, all these old apps I used to use are loaded (many of them paid apps). They are old versions, so these apps aren't coming from the android market automatically.
I have all of these apps backed up on my sdcard, under an "apps" folder. I thought maybe it was loading them from this and have tried renaming it, and also totally removing it. These apps still installed automatically.
So my question is.... where on earth are they coming from? I just loaded CM7.0 gingerbread nightly build and these apps don't install. I loaded fresh 5-6 times today and these apps show up every time.
Any ideas? I have a pretty firm grasp on android and my EVO, but this is just baffling me. I bet it is something really simple too...
Help please!!!!!!!!!!!!!
Let me also add that I have tried using calkulin's format all.zip, and the wipe system data, cache, and dalvik together to make absolutely sure the device is being wiped.
I do not use apps2sd, or have any apps installed to my sdcard.
I think it has to do with you setting up your gmail account when you first power on the phone after flashing. Try resetting it and skip the email setup part. When you click on market it should prompt you to log in.
I'll also add that when you set up your gmail in the beginning there is an option for backup apps and data (something along those lines). I always check the box and I think that's what you did.
gqstatus0685 said:
I think it has to do with you setting up your gmail account when you first power on the phone after flashing. Try resetting it and skip the email setup part. When you click on market it should prompt you to log in.
I'll also add that when you set up your gmail in the beginning there is an option for backup apps and data (something along those lines). I always check the box and I think that's what you did.
Click to expand...
Click to collapse
This was the only thing I could think of as well. However, I can't seem to find that option for google to backup your apps. It used to be during the setup, which it isn't, and it also was under privacy in settings, which I can't find either.
I am seeing all these apps before I sync my google account.
Maybe I am just going crazy...
I thought of another tidbit to add...
I have flashed a stock rooted rom, and the apps do not install, even after syncing with my google account. Fresh 4.5.0.1 is the only rom this happens on.
This says solved... what was the solution?
When I ran the start up wizard, it asked if I wanted Google to back up my settings and I said no. Why does it still try and install loads of apps I used to use?
Was the solution not to sign in to your Google account during the wizard?

[Q] Reboot woes: disappearing/FC apps

Hi, everyone; adding to the flood of questions...
I've been having some issues after a reboot lately:
- a couple of my apps will disappear. Namely Line Runner and the Merriam Webster Dictionary. I did some searching on this earlier and people who have had similar problems said it was due to the apps being installed on SD. I moved them to the phone, which seemed to solve the problem, but:
- rebooting also seems to make me lose my latest Google Search and Maps updates. The market will prompt me to update these. These apps are already on the phone, so no clue how to fix that one. But the most annoying thing is:
- after reboot, several of my game apps will force close when I try to open them. It seems like it's the more processor-intense ones: Pew Pew, Osmos, Anomaly, World of Goo. I thought maybe it was because of the undervolting/underclocking settings I have (from GideonX), but the apps work fine (running quite smoothly) after I install them, as long as I don't reboot. As soon as I reboot, if I try to open them again I get FC. If I uninstall then reinstall, they run fine again.
Any ideas? I'm running Juggernaut 4.1 with faux's 009u kernel and, as I said above, Gideon's script. I tried one reboot back to faux's stock clock/voltage settings, but I still got FCs on the apps. Granted, I didn't try it again or give it time to settle in or anything.
Any thoughts, folks? Thanks!
fix permissions? fresh wipe and install? clear cache? fiddle around
Ah, forgot to mention. Tried all of the above (fix permissions, clear cache, reflashed ROM, even recovered to my pre-custom ROM backup and reflashed from there).
I did some more testing on this, and I think I've narrowed down the problem. I flashed back to stock voltage/clock settings under faux's kernel, then reinstalled one of the apps I had issues with (Osmos). Upon reboot it still ran okay. So it seems I won't get force closes after reboot IF the app was installed under stock settings.
Does anyone know why undervolting and/or underclocking would cause apps to force close only after reboot?
EDIT:
Well, never mind. I did some more testing, and what I thought worked last time didn't work again. Must have just gotten lucky that time. Sigh.
Try wiping your phone with darksides super wipe and clean flash a rom. Check the md5 sums to make sure youre not installing a bad download
Sent from my SGH-T989 using Tapatalk
Oh, wow, didn't even know about the existence of that tool. Will definitely give that a try when I have some free time this weekend. Hopefully I can report back with positive news.
Thanks!
Don't want to count my chickens, but using super wipe seems to have done the trick so far! Using super wipe before flashing Jugg 5.0 seems to have gotten rid of my problem of FC apps.
Thanks again!

[Q] Google Play force closes

So I have MikG 3.1.1 with ducks combat theme, although I doubt that has any relevance, but up until today, my market worked fine. I could update apps, download apps, everything. But today when I went to try and download Instagram and then some games.... no matter what I do (Besides a full wipe and reflash.) I can't get it to work!!!
I've tried clearing cache, D-cache, data from market, uninstall market and placeing it into system/app folder with the modified permissions.... BUT NOTHING WORKS?
So what the hell can I do besides a full reflash? I really don't want to do a reflash because I ****ing hate putting apps back on my phone and recustomizing my settings
Might work if you use Titanium Backup to backup apps and settings, then do the wipe and restore from the backup made. Also probably wouldn't hurt to dig around for a market update
Falados said:
Might work if you use Titanium Backup to backup apps and settings, then do the wipe and restore from the backup made. Also probably wouldn't hurt to dig around for a market update
Click to expand...
Click to collapse
That's just it though, I don't mind TB, it's just a pain in the ass because some of the apps I have to actually DL from the market; if it's not working then I won't be able to restore all my apps. And I've tried other apk's laying around. I don't get it... This seems recent because there's a lot of threads I see from around the start of april but no possible fix, not for evo's yet anyway
Any help here guys it's driving me totally crazy. I've tried downloading an old market version before it got updated to "Google Play" and I can't even get it to open and update... WTF is going on here?
I literally have done nothing new to my phone in the past week. I was browsing apps the other day and downloaded pudding camera fine no problem. Wake up today to download another for my tumblr, but now everytime I try and wipe data/cache of Play Store, followed by trying to download something it FC's and will further FC, not even opening up afterwards.
I really don't want to reflash my ROM but it seems like I have no other option... Come on people, I know this issues has to be floating around with some kind of fix.
I don't know if this'll help, but have you tried booting into recovery and fixing permissions.
Sent from my EVO using XDA
Go over to the Samsung epic touch 4g forum, go to themes and apps, find the thread "inverted Google apps" by rujules23 and go to his site. Download the market v3.5.16 for the evo, should just be called market v3.5.16 and not have E4GT on the end the E4GT version is specific to the epic touch and flash the zip in recovery that market should work for you, it will say market and have a blue and white shopping bag icon, it's inverted black with blue trim and modified to say market instead of play store on the icon. It fixed my play store problems when it kept acting weird(purchased apps saying they weren't purchased, FC's, apps incompatible, etc)
Sent from my SPH-D710 using xda premium
mito8485 said:
I don't know if this'll help, but have you tried booting into recovery and fixing permissions.
Sent from my EVO using XDA
Click to expand...
Click to collapse
Yes I have tried. I've even tried the modded apk.
I will however, albeit being inverted, try the other suggestion with the flashable zip and post back with results
There's been a known issue with some of the new versions Google Play Store not downloading and throwing up error codes and such.
So I just downloaded one of the early versions until they iron out the kinks.
Here's the one that seems to work ok found here: http://www.theandroidsoul.com/download-google-play-store-apk-3-4-6/
Its the 3.4.6 version. Scroll down.
Sent from my PC36100 using Tapatalk 2 Beta-5
Tried the inverted, no dice. In fact, worse than before. I can't even agree to the TOS and it instantly FC's on me. At least before I could wipe data and cache and browse, until I tried to download something.
Going to try the previous version as mentioned. However, won't it try to auto update when I open it?
Still nothing. Constantly getting the error. The only difference now is I cannot even browse the market now. I aknowledge that market is changing to play store, it crashes... I open it again and asks me to accept ToS. Then instantly FC's.
Any other fixes guys? I'm beginning to think I have to reflash my rom which I really don't want to.
Any MikG users here can confirm if I can just flash the Update version over my current setup to maintain my apps and settings or will that break my theme and everything else? CUrrent theme is Ducks Combat
Did you delete the market completely before installing the inverted one?
Sent from my lair.
Just re flash mikg it will wipe system for you but all your data will remain. I've had that happen with other things, you may have changed something that caused it and not known. Re flash, no wipe it will do the trick!
Sent from my PC36100 using xda premium
imheroldman said:
Just re flash mikg it will wipe system for you but all your data will remain. I've had that happen with other things, you may have changed something that caused it and not known. Re flash, no wipe it will do the trick!
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Reflash with the update version? Cuz the other version is a full wipe inside the zip. More laboration please?
And yes I did delete the Vending.apk, market.apk, reboot, install, reboot, and try. Still errors
*sigh*
Checked on some of my old posts and may have found a fix to my FFC camera issue which is unrelated to this thread. What IS related however, is when I was flashing it, I accidentally wiped my sdext and now I can't unlock my phone for some reason. Just my wallpaper and my status bar...
So against my wishes it would seem I have to reflash the entire mikg rom. (
However, in my previous post about simply reflashing the rom OVER my current setup, anybody care to explain still?
No worries guys, had to eventually reflash anyway and working even better than before. Making nandroid to prevent any future errors. Proceed with closing thread
Sent from my PC36100 using xda premium

cannot restore backup with twrp2.2, touch screen not recognizing swipe

Hello,
I'm having a problem where my touch screen is no longer recognizing where I touch. I have been in the process in rooting my kindle, flashing the CM10 jelly bean ROM with SGT7 enhancements, and trying to install access to the Google Play. I did a backup before I rooted the kindle, but I haven't done any additional backups along the way.
Everything seemed to be fine until I started trying to install access to Google Play. I did not have it by default with the ROM so I went looking for it. I read the forums and tried a few things that other people had done but had no success (the google framework would not install) until I tried a procedure I found on youtube that someone else had had success with. After I installed it, I had two new icons "Market" and "Market Opener". When I selected either one of them, I was prompted to create an goodle account for my device, but the request always returned with an error saying the connection could not access the google server. So, I began looking around in all my settings to see if I could find a setting that might affect the success for failure of trying to do this, and I started having a lot of trouble with the touchpad responsiveness as I tried to navigate around the menus. It was very frustrating. So, since I had not done a back up before installing the market apps, I tried to uninstall it. But, the touch screen was just not cooperating. So, I went a step further and rebooted to recovery to see if I could uninstall the apps from there. But again, the touchpad was still not cooperating. It was very inconsistent and would respond to very few touches. So finally, I decided the heck with it and want to restore my backup to the stock kindle and start all over again. However, the touch screen won't recognize the swipe to confirm restoring the backup. So now I am hosed and I don't know what to do.
Is there any way to restore a backup through my PC using adb?
Here's what I think I have installed:
fff-u-boot_v1.4a.zip
KFU v0.9.6
openrecovery-twrp-2.2.0-blaze.img
cm-10-20120817-2143-SNAPSHOT-otter-sgt7-linaro.zip
ROOTexplorer.apk
GoogleServicesFramework.apk
KindleFireAndroidMarket.zip
MarketOpener.apk
I'm pretty new at this, so any hand-holding you can offer would be greatly appreciated! Thanks!
Valerie
P.S. It's also very puzzling to me why it seems to hard to find the right stuff to install in order to get access to Google Play. Any idea why it is so hard? I'd just like to understand. Thanks.
No replies
Wow, no one has responded to my post. This must be a problem no one has seen before. Leave it to me to find new ways to screw up!
Well, I've made a little progress getting my system back to a usable state. I was able to set the system back to factory defaults. Of course I lost all of my customized settings, but at this I don't really care. The touch screen works much better now. If I had to guess (but I could be wrong) I would say that my touch screen troubles were due to having played with the wallpaper settings (and maybe combined with placing widgets on the home screen). There might be something screwy going on there, but I don't know for sure, and I don't want to go back and attempt to recreate the problem right now.
Now, I still have the problem of not being able to connect to the market. I also have read other people's posts where they refer to the "google play" app. I have not seen a google play app. All I have is a "market" app. Where do I get the google play app?
vmallder said:
Wow, no one has responded to my post. This must be a problem no one has seen before. Leave it to me to find new ways to screw up!
Well, I've made a little progress getting my system back to a usable state. I was able to set the system back to factory defaults. Of course I lost all of my customized settings, but at this I don't really care. The touch screen works much better now. If I had to guess (but I could be wrong) I would say that my touch screen troubles were due to having played with the wallpaper settings (and maybe combined with placing widgets on the home screen). There might be something screwy going on there, but I don't know for sure, and I don't want to go back and attempt to recreate the problem right now.
Now, I still have the problem of not being able to connect to the market. I also have read other people's posts where they refer to the "google play" app. I have not seen a google play app. All I have is a "market" app. Where do I get the google play app?
Click to expand...
Click to collapse
You need to flash a gapps archive appropriate for the ROM you have flashed on your system. Those other packages you have installed are for getting google play to work on the stock system. For a custom ROM, you just need to install gapps.
http://goo.im/gapps
Again, make sure you match the right gapps package for the system you are running. CM10 is JB, CM9 is ICS, etc. I'm not sure how the play/market packages you've already installed would affect the ROM. Just to be safe, I would just go back to TWRP, use factory reset to get back to a clean slate, reflash the ROM and then the gapps package. Then a reboot will take you straight into google's configuration wizard. Register your google account and you'll find google play ready for use among the installed applications.
Thank you!
kinfauns said:
You need to flash a gapps archive appropriate for the ROM you have flashed on your system. Those other packages you have installed are for getting google play to work on the stock system. For a custom ROM, you just need to install gapps.
http://goo.im/gapps
Again, make sure you match the right gapps package for the system you are running. CM10 is JB, CM9 is ICS, etc. I'm not sure how the play/market packages you've already installed would affect the ROM. Just to be safe, I would just go back to TWRP, use factory reset to get back to a clean slate, reflash the ROM and then the gapps package. Then a reboot will take you straight into google's configuration wizard. Register your google account and you'll find google play ready for use among the installed applications.
Click to expand...
Click to collapse
Thank you very much kinfauns, I am now up and running. Your help is very much appreciated!

Galaxy S4 will not boot past the load screen/Blue LoD

I tried to fix the google play store error by using the steps provided online (that seemed to work for most people) and now my phone will not boot past the initial galaxy screen. The screen goes blank and then I see a solid blue LED light at the top left of the phone.
I would like to know if backing up files at this point is possible, because I'm assuming the only true fix is a factory reset.
I was told that android has a built in fail-safe that would still allow me to access the files through a PC via USB. That has not worked for me. My computer shows nothing. I wonder if there is a way to reinstall just the android operating system (much like you would do with a windows pc) so that no files are erased and just the OS is reinstalled.
I've tried booting in safe mode, tapping the menu button doesn't do anything.
Any help/advice would be much appreciated. I'm ok with performing a factory reset, I'd just like to back up images and audio files before doing so.
Thanks
InsomniacoreDSPS said:
I tried to fix the google play store error by using the steps provided online (that seemed to work for most people) and now my phone will not boot past the initial galaxy screen. The screen goes blank and then I see a solid blue LED light at the top left of the phone.
I would like to know if backing up files at this point is possible, because I'm assuming the only true fix is a factory reset.
I was told that android has a built in fail-safe that would still allow me to access the files through a PC via USB. That has not worked for me. My computer shows nothing. I wonder if there is a way to reinstall just the android operating system (much like you would do with a windows pc) so that no files are erased and just the OS is reinstalled.
I've tried booting in safe mode, tapping the menu button doesn't do anything.
Any help/advice would be much appreciated. I'm ok with performing a factory reset, I'd just like to back up images and audio files before doing so.
Thanks
Click to expand...
Click to collapse
What play store error were you trying to fix and what exactly did you do to try and fix it?
It sure sounds like you've managed to wipe the internal memory clean. If so your only hope is to use Odin to restore it back to stock. If it works it'll work great but you will lose everything on the phone. Though again it really sounds like you have nothing on the phone.
The only other thing to try would be using Odin to flash a recovery. Then boot into recovery and see if you can back up the data partition. If that works you can use the recovery to reinstall a ROM.
Do people not do nandroid backup anymore?
☞ Sent from here☜???
The error I kept getting said "insufficient storage space available."
I had over 3 gigs of space left on my phone's internal memory.
I tried all of the obvious stuff before even seeking help online (clearing cache, making sure the system memory wasnt taken up).
Anytime my phone would attempt to update an app it would fail and remove the app entirely. Amazon Mobile was the first to go. It's only a 5Mb app and it said I didn't have enough storage space...yet I could download a 100Mb app I didn't already have and it would work fine.
I tried online suggestions like removing my google account from my phone, reverting the app store back to the stock version, re-adding the google account, then rebooting, and then my phone stopped working.
I'm pretty sure I know exactly what caused my phone not to be able to boot anymore though. Some people online had success using a google play store market fix app that is on the play store itself (not some sketchy site no one's ever heard of). I tried that, then when I rebooted it seems like my phone was bricked. A lot of people had said that app worked for their GS4's.
Any suggestions? I wish I could just reinstall android, get the files, then restore to factory conditions (if necessary).
I still have no idea what this problem is that you were trying to fix. I have never heard of this.
Still, using Odin to restore your phone to stock will work. Just flash the .tar file in Odin and it will be like you just took the phone out of the box.
Sent from your phone. You should be more careful where you leave that thing.
Skipjacks said:
I still have no idea what this problem is that you were trying to fix. I have never heard of this.
Still, using Odin to restore your phone to stock will work. Just flash the .tar file in Odin and it will be like you just took the phone out of the box.
Sent from your phone. You should be more careful where you leave that thing.
Click to expand...
Click to collapse
The number error that came up with apps failed to update was error 923, which is a pretty common one people had trouble with. I tried every solution I could find, and this is what happened
I wanna help you. I really do. But I can't do anything without knowing the step by step details of what you did to get to this point.
Without that info there is no way to help you back out of thsi without a full wipe. So you are stuck with using Odin to do a full restore.
Skipjacks said:
I wanna help you. I really do. But I can't do anything without knowing the step by step details of what you did to get to this point.
Without that info there is no way to help you back out of thsi without a full wipe. So you are stuck with using Odin to do a full restore.
Click to expand...
Click to collapse
The step by step details of what I did are a couple posts back (I tried online suggestions like removing my google account from my phone, reverting the app store back to the stock version, re-adding the google account, then rebooting, and then my phone stopped working).
After that I tried a couple of the apps on the google play store that are supposed to be 1 click fixes for the google play store update error. That was my mistake. A lot of people had success with those 1 click fixes, but thats what I believe bricked my phone. I would tell you which app specifically but I can't access my phone (obviously) and they won't come up on the PC version of Google Play search.
Thank you for your desire to help. Is there any other method of communication we could use that might be more efficient for me to be able to answer your questions? IM or fbook chat or something?
InsomniacoreDSPS said:
The step by step details of what I did are a couple posts back (I tried online suggestions like removing my google account from my phone, reverting the app store back to the stock version, re-adding the google account, then rebooting, and then my phone stopped working).
After that I tried a couple of the apps on the google play store that are supposed to be 1 click fixes for the google play store update error. That was my mistake. A lot of people had success with those 1 click fixes, but thats what I believe bricked my phone. I would tell you which app specifically but I can't access my phone (obviously) and they won't come up on the PC version of Google Play search.
Thank you for your desire to help. Is there any other method of communication we could use that might be more efficient for me to be able to answer your questions? IM or fbook chat or something?
Click to expand...
Click to collapse
I just gave up and wiped all data. I gotta have a working phone for work tomorrow. Trying to download the stock firmware for a full restore. It's taking FOREVER.
Revert to stock : Complete
Hate that I lost everything, but I shoulda been more responsible with backup in the first place. I am with my computers, typically am with my phone, but I was foolish enough to wait until I could get a great deal on a high capacity micro SD card...silly silly me.

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