Develop Bugs

[Q] Is it real push mail(Gmail)?

I've setup my gmail account on my desire HD. Sometimes it worked well, I can receive notification just when I received a mail, but sometimes it will be several minutes later, and for now, it didn't show up at all.
I've checked all settings, it's correct. And if I changed some settings at sync&Account options, it'll show push message several minutes later; but after a while, it won't work again.
I never faced these problems when I use Iphone. So could you give me some advice on this issue?

BTW, when I received a message from i.e. whatsapp messenger, the push mail notification will show up at the same time.

My GMail push works flawlessly. Instant notification as soon as I get something. No idea what's wrong with your account/settings though, sorry. The only thing you could mess up is turning synchronization off for the whole device or even only for your GMail account by accident, but you said you checked that...maybe double-check it again, that would be my only idea right now

Always remember you need data connection for gmail to work.
Sent from my Desire HD using XDA App

Thanks to all, maybe network problem.
I finally got my notification 30 minutes later. It's work status seemed not stable. And today I got my mail notification much sooner, I mean less than a minute.
Maybe it's network problem, I'm not sure because it's all OK when I used Iphone.

wspeed said:
I finally got my notification 30 minutes later. It's work status seemed not stable. And today I got my mail notification much sooner, I mean less than a minute.
Maybe it's network problem, I'm not sure because it's all OK when I used Iphone.
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i get exactly the same problem...
i do notice that notifications work perfectly when i am on my wifi..however under cellular data (3G or H) sometimes the notifications can take their time..sometimes it comes immediately..and i know because i set up a notification widget at my work pc and that works flawlessly,
so what i end up doing is to set exchange for gmail!..
and that works perfect..well almost 99% of the time..
for this to work..you set up exchange put your username and no domain..
and server for gmail is m.google.com
set the update for push..and thats it..
now gmail on cellular network gets push correctly...
it sucks cuz i rather use the gmail client...but it will do for me...
so ..am guessing that if it works on wifi ..it might be an issue with the cellular network..i am with vodafone..

I'm with Optus and I get new mail notifications on my phone near instantly over 3G.

nandihno said:
i get exactly the same problem...
i do notice that notifications work perfectly when i am on my wifi..however under cellular data (3G or H) sometimes the notifications can take their time..sometimes it comes immediately..and i know because i set up a notification widget at my work pc and that works flawlessly,
so what i end up doing is to set exchange for gmail!..
and that works perfect..well almost 99% of the time..
for this to work..you set up exchange put your username and no domain..
and server for gmail is m.google.com
set the update for push..and thats it..
now gmail on cellular network gets push correctly...
it sucks cuz i rather use the gmail client...but it will do for me...
so ..am guessing that if it works on wifi ..it might be an issue with the cellular network..i am with vodafone..
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Click to collapse
I noticed this too when I started using my phone
exchange server seems to be real push, gmail app takes a while to update for me but i like the gmail app more than the standard mail app, maybe theres a better one out there.

HELP!!! Urgent Evo problems

I am trying to set up an Evo for one of the managers at my company
I used all the same settings (other than login/pass obviously) as the settings for my Evo to connect to my work account....
Here's the problem I am having.
I am trying to set it up as a POP account. But it always comes back saying that it had a problem connecting.
On the email server side (I am also the network admin) I can see that the phone is trying to connect, but it never sends the login credentials.
From this phone, I tell it to update and the email server displays the IP address and "Logging On" and just sticks there until it times out.
On MY Evo (same settings in email client) the server displays "Logging On" for approx 1 second, then displays my login.
This tells me that it is a problem with the new Evo, and not server configuration.
The only difference I can find is that my Evo, and one other Evo that are currently working correctly are Hardware Version 0003, where the one that is giving me problems is Hardware Version 0004.
From everything I have read, the only difference betwwen the 0003 and the 0004 is the camera.
Has anyone else experienced this? This phone is for the VP of Operations so my ass is kinda on the line here.
Sorry if this post seems a little scatterbrained, but thats just how my head is working right now because of this situation.

Can you login with his account on your phone?
Have you tried your account on his phone?
I highly doubt this is a phone problem.

Is wifi on? I know its a dumb question but as weird as it sounds when wifi is on the email app gets angry.
Sent from my PC36100 using XDA Premium App

saw an app called k9 in the market for mail. Might wanna check it out. Sorry I couldn't help more. If anything I bumped this thread for ya.

There is a mail app called Spider Mail I believe that works well. I had a problem with my student e-mail account and for some reason that bypassed it.

The above steps sound reasonable to try.
However, reason for my posting is, what is the justification for going POP over imap? Or do you intend on leaving the messages on the server?
As for K9, it's one of the better more robust email clients for android. Updates are released at least once a week on their google development site. My experience with it is strictly in an imap environment. It works exceptionally well in this config. Can't comment on its pop implementation.

His login works from mine.
No accounts work from his.
Wifi off for initial configuration. Have to make sure it resolves the address correctly over mobile connection instead of caching how the mail server address resolves within my network.
Messages will remain on server, pop3 is fine (and is the configuration that is working on my evo)
I want to retain the stock mail app, makes support easier if everyone is set up the same.
Thanks for all the responses. I'm thinking a factory reset may be in order.

You could try installing alogcat, attempt the server connection, then review the phone's log to see what errors are detected.

gpz1100 said:
You could try installing alogcat, attempt the server connection, then review the phone's log to see what errors are detected.
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thanks, I will give this a shot.

Thanks for all the help. The problem ended up not being the phone at all. It was a really screwy problem with active directory.

netstat_EVO said:
Thanks for all the help. The problem ended up not being the phone at all. It was a really screwy problem with active directory.
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Click to collapse
Why am I not surprised?

drmacinyasha said:
Why am I not surprised?
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Lol. Trust me, wasn't my decision to use any Microsoft products. I inherited it from my predecessor. And I have yet to find a reliable way to migrate away from exchange.

Activesync with exchange while roaming

Hi,
It seems that I have a systematic security error when active syncing while I'm roaming. I did not have this error on my previous phone : push was disabled but I could sync manually.
And of course, sync works fine when not roaming.
I havd read that ICS does support some more parameters for the active sync protocol but what could lead to that error message only when roaming?
Thanks.
Sent from my Galaxy Nexus using XDA App

Coming back to this, Touchdown does sync when roaming, so the issue seems to be more on client side than server one.
Nobody else is facing this issue?

Hi, sorry that I re-post on this one, but the truth is that I still have this very same problem for already 9 or 10 months.
Exchange Sync is not working properly when I'm roaming... Scenarios are as follows:
- Sync works just fine when I'm not roaming or via Wifi
- When I'd land in a different country, I'd get a couple of syncs working fine
- Then after 1 hour or 2 max, sometimes not even, sync stops working and the Exchange process is emptying my battery in less than 1 hour...
- When I go back on Wifi (e.g. hotel) or when I get back home, that's it, sync works fine again...
I fail to understand what can the cause of this and where to look for solutions or workaround...
As said earlier, I checked with Touchdown and syncs work just fine, roaming or not roaming... But I'm a "stock" guy and I don't want to use Touchdown just because of this roaming active sync that is not working...
Any recommendation on what I should look for? Anyone who would be having roaming active sync working?
Thanks.
PS : I'm on JB stock. I had the same problem with ICS stock and with ICS AOKP before...

Its possible you have a policy on your exchange server that doesn't allow syncing while roaming.
I experience the same battery drain you speak of while roaming. So to save battery life I disable data if I don't need it or sync only when I'm connected to WiFi.

Thanks a lot for the answer. I think I was not clear in my earlier post. My issue is not that the sync is not working, it is that I don't even have the possibility to manually sync and thus access my emails when I request them...

Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?

What was your previous phone? Not Android I'm guessing.
That being said, there remain a number of issues with the Exchange related code in the native client. I myself just submitted a calendar related defect that is scheduled for a fix in the next major release. My suggestion is that you go to http://code.google.com/p/android/issues and do a quick search. If you don't find anything then open an incident for this.
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
choose add account in email settings and for the email address enter "[email protected]" with a password "debug" (no quotes). You will get a new account named "Debug" in the list. Tap that and check "enable extra debug logging" along with "Enable exchange sd card logging". Now reboot. When your phone is finished booting, email sync operations will be logged to a file named "emaillog.txt" on the root of the sdcard folder. To disable, rename emaillog.txt to something else or delete, then set up the debug account again and uncheck anything that's checked.
Also, checking "Enable Verbose mode" will log detailed sync operations that may be helpful in your case. Be forewarned however, that the log will grow quickly!
At this point in time, the Touchdown client is by far the best exchange related client for Android.

Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.

thefa said:
Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.
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Click to collapse
In many cases, the operator/manufacturer supplies their own email client which may have been the case in your previous phone. Nexus is pure Google however. My XP with the native client has been bad from day 1, but has gotten successively better. When ICS was released, I could finally connect with the native client. Now, I'm finally using the native client but haven't seen it in action when roaming yet.....

Beezer80 said:
Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?
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Click to collapse
Thanks for your suggestion. I am not sure about the DNS issue : I have access to internet while I'm not able to connect to the activesync server. I do think that activesync does reach the exchange server. I see no reason why it wouldn't (Touchdown does reach it for example)...

Sleuth255 said:
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
Click to expand...
Click to collapse
Very good. I followed the instruction, was initially connected via Wifi and did get the log filled. Moved to 3G (still roaming) and so far it is working. It is not entirely new that sometimes it works for a while as I mentioned above. I'll update tomorrow after a longer testing time.
Thank you very much for the how-to on exchange logging... I should have looked for that myself directly

So, I had to wait a bit longer than usual for the thing to start not working when connected via mobile and roaming, but I eventually did get the error :
I have 3MB of log (I kept using the phone for a good while with logging on...) with error paterns again and again but I think the relevant line is that at some point in time I get:
Sync response error: 449
Then there is a bunch of other strange things which I guess are a consequence of this one...
I also have a log for when I was connected and via Wifi.
I'm back from my trip and, as usual, as soon as I'm connected to my operator's network, it does work again, just fine...
I googled a bit the 449 error code without getting to any conclusion...
What would you suggest? Should I submit a bug?
Thanks,

I'd post it as a defect and see what they say.

[Q] k9mail push (imap idle) inconsistent

I am having some weird issues with k9mail client with push mail not working consistently. Does anyone else have this problem?
Random times during the day, mails do not get pushed to me. I can't really discern a particular pattern of when it works and when it doesn't so I haven't been able to "reproduce" the problem at will. I've also turned on debugging and have been looking at the logs via aLogCat.
For Example
Let's say I start watching the logs at 1:00pm and this was the last time anything was logged by k9mail. Then I get an email to one of my accounts at 1:10pm (I found out via desktop mail client) but this mail does not get pushed to me so I don't get notified and k9mail is still not logging anything so there's no activity by the mail client.
1:25pm comes around, which is over the 24 minute imap idle refresh time configured but I still don't see any mails being pushed to me.
Sometimes the mail finally gets pushed, sometimes it doesn't get pushed for over an hour.
Anyone else have this issue? Any suggestions?
I am currently confined to using k9mail because it allows me to reply to emails received at one account with another account without using gmail's "Send As" feature.
Thanks!

newalker91 said:
At the times you're expecting the mail to push through, is your phone on or idle? Do you notice any discernible difference between the two?
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Click to collapse
Yes, the phone is on but it doesn't seem to matter if it is on (screen on) or idle (screen off).
This would be the sequence of events:
1) The phone is on but screen off (idling)
2) I notice that I received an email through my desktop PC
3) Look at my phone, LED is not blinking so it has not been pushed the email
4) I turn the screen on and unlock it, still is not pushed
5) I opened up the k9mail app, still not pushed
At this point, I can turn the screen back off and eventually I would get notified but when this problem is occurring, it takes too long for the mail to get pushed to me and this problem really defeats the purpose of push mail.
Thanks for the reply!

newalker91 said:
Seems like you're not the only one with this issue. I would completely remove the application, wipe cache on the phone in recovery (power + volume up if not rooted), reinstall and set it back up. If that doesn't fix push, set it to poll every 5 minutes.
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I've definitely seen reports of this issue. Really not sure if it's the OS, phone, or k9mail.
Here's a k9mail bug that was reported that I added onto with logs:
http://code.google.com/p/k9mail/issues/detail?id=3847
If anyone else is having the same issues, please add a comment so that it get some more attention.

Could this be the same issue described in detail here?
code.google.com/p/k9mail/issues/detail?id=4347

This issue has recently appeared on my phone as well. I had been using K9 for my work email for over a year on my Evo 4G without any problems. About two months ago I picked up a Samsung SG3 (Sprint) and installed K9 on there as well, with no problems whatsoever. All of a sudden around September 5th, I started noticing that I would get my desktop notifications before my phone would receive my emails, which I couldn't recall ever happening in the entire time I had been using K9. I had not make any network changes, system changes, or anything like that. It just stopped working as it normally did one day.
Long story short, I've been having the same issue as you described in the OP. I've tried installing and uninstalling multiple versions of K9 (4.119, 4.200, 4.201, 4.304, 4.306) with the same results.
My work email is hosted by GoDaddy (yes, they are terrible) and as you can expect, I tried getting some support from them and they said that everything was working as it should. I've also tried sending the K9 devs a few emails regarding the issue along with a bunch of catlogs, but not one of them has responded to me. Oh well, it was a great app when it was working.
Oh, and for what it's worth, I had tried setting up 3 different imap email accounts on K9, my work account hosted by GoDaddy, a Gmail account, and a Yahoo account. The Yahoo and Gmail ones pushed emails immediately, whereas the work one would only push at the "refresh idle connection" intervals.

Mail Syncing issue

Posting this in general, as I'm not asking a question. I'm stating my findings. Though, feel free to chime in with your experiences.
I'm quite frustrated with mail on my One X. It drives me so insane, I want to go back to my Gnex or iPhone because mail works flawlessly on those. I have read others claiming they don't have this issue, but that's bull. I have had the AT&T version and now the International version and this problem is very real.
I have two accounts set up as Exchange accounts: One is my work e-mail, the other is Gmail. I also have Gmail set up through the native app.
Mail will work fine for a while, then just stops coming in. Today, it was my work e-mail account. I went into Accounts and Sync and there was a "!" on Calendar. It seems like when it can't sync one component of the account, nothing else comes in. I could be wrong. Most certainly, mail stops coming into the Mail app from time-to-time. It's like it just goes to sleep.
It will then inexplicably start working for a while, then stop again. It drives me batty. The moral of the story is, I can't rely on my phone for e-mail at this point, which is kind of a fundamental function of a smartphone. It's even more frustrating when I see the mail come in on every other device and my One X just doesn't get it. If I open Mail, it comes in and sometimes it will work normally for a while after that, but then it stops again.
Really hoping HTC fixes this soon, because it's a serious issue. The only thing I haven't tried is using a 3rd party client, but I don't want to do that because then the mail conversations won't be threaded in my contact history. And honestly, I shouldn't have to.
Also, disclaimer, I am NOT set to Smart Sync on any of my accounts. They are all push.

I can confirm that I am having the same experience and its really pi##ing me off!
Occasionally I get a message stuck in the Outbox as well and then it just keeps on resending the mail. 27 times once!
It also really sucks the battery when it plays up like this.
Always seems to happen after low or no connectivity.
Sent from my HTC One X using xda premium

It happens to me with WiFi here at home. It's not just Mail but also other apps that need to sync like Weather. It's not because of the apps but because even though it shows my WiFi is connected, it is actually disconnected.
I went to another house with WiFi the other day. Perhaps they have different settings... Either way it never happened there. NEVER. I received e-mails right away on my Mail Exchange... Right away. My Weather never missed the update schedule.
Btw, have you enabled the security thing with Mail For Exchange? Something to do with the server. I have only enabled it yesterday.
Sent from my HTC One X using Tapatalk 2

Is it because of sync setting?
I have 2 work email account, one set as push and another set to auto sync every 4 hours, both works fine no matter i'm on 3G or wifi. Besides, my Gmail using the native gmail app also works fine. The moment i saw a notification on my desktop then immediately the phone will notify me.

This is a very real issue for me, i was just about to make a thread on it myself. I have 2 email accounts, a hotmail and a gmail, neither refuse to sync. I Cant see new or old messages, sent, deleted etc on either account. It did work at one point but then it stopped again for no apparent reason.
100% battery
doesnt work on network or wifi
everything else syncs fine, inc dropbox and weather.
using default mail client.
set to sync when i open app.

Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2

There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.

ladyhaly said:
Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2
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Well if thats the issue then its poorly designed. I'm seriously considering exchanging for the S3.
Regardless of when it is set to sync, it should sync when i want it to. So if i have manual sync, then when i refresh it i should be able to see new email, correct?

j4n87 said:
There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.
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Yeah, that's what it seemed like to me: That HTC was defaulting to smartsync, even when it was set to Push, because it'll start working fine for a while, then stop again. This is really my only issue with the phone currently and it's also one of the most critical. It needs to be addressed sooner, rather than later.

This has been happening to me too. It is not new though. It happened on my HTC Sensation. E-mail would gets stuck in the outbox and tells me it has failed when in fact it is sending it over and over and people end up with multiple e-mails from me. It is extremely frustrating. I also get the exclamation mark when trying a manual sync. It ONLY happens over WiFi and it is not all the time. It happens on different WiFi connections, not just mine and it can sometimes be fine for days. The annoying thing is, I do not know I am unable to receive e-mail until I try sending one and it fails. As soon as it fails I know the problem is back and I have to switch WiFi off.
Glad I am not the only one with this issue. I may end up trying a third party mail app if it isn't fixed.

Yes, this is very annoying.
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...

drpayout said:
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...
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This doesn't work for me. I wish it was that easy.