Screen fault? Help required! - Galaxy Note II Q&A, Help & Troubleshooting

A somewhat strange screen fault if you look at the screenshots I've provided. If you stroke down diagonally to the right, on the right of the screen, it bends strangely, though if you stroke a straight line carefully, it's fine. Can somebody point out to whether this is a fault or something that can be easily fixed? As the last thing I want is to return my phone faulty, a very horrible and long process with contract company....
Thank You :fingers-crossed:

Look here. http://forum.xda-developers.com/showthread.php?t=1946468
sent from my future SPH-L900

Related

what's the gap2 the left of optical for?

anyone else noticed this?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
the gaps between the optical pad and the menu button (left) and the back button (right) are equal on my device.
Not sure I know what you mean
There seems to be a little gap between actual trackpad button and the edge of the hole it sits in. If I am thinking the same way you are, look at the pictures -
http://www.phonearena.com/htmls/image.php?m=Articles.Images&f=name&id=28531&caption=&title=Image+from+%22MWC+2010%3A+Live+Report%22&kw=&popup=1
http://www.gsmarena.com/showpic.php3?sImg=reviewsimg/htc-desire/review/phone/gsmarena_002.jpg
http://www.phonearena.com/htmls/image.php?m=Articles.Images&f=name&id=28526&caption=&title=Image+from+%22MWC+2010%3A+Live+Report%22&kw=&popup=1
Now I don't think it is a factory defect because mine doesn't sit "right in the middle".
Yeah, one of the first things I noticed. *shrugs*
eViL D: said:
Yeah, one of the first things I noticed. *shrugs*
Click to expand...
Click to collapse
Thank goodness I am not the only one
Also...now that I am thinking about it, couldn't people living in the U.S. now get some sort of warranty help through HTC U.S.A.? Since U.S. Cellular is going to be carrying the Desire, it would only make sense that the United States division of HTC could possibly offer some sort of warranty help
(I remember reading through the white warranty booklet that came with my Desire, and it said that HTC offers a 2 year warranty)
No gap on my Desire.... :/
Obviously this is down to manufacturing tolerances, if you make sure you always push it slightly to the left when ever you "click" It'll probably be central after a couple of weeks
Mine is in the middle too. Tolerances....
my one got a gap too.
but I hardly ever use the optical trackpad other than taking picture so don't bother me much.
I think its bcoz of the chin design the button is a bit misaligned.
Got no gap here, i'd think its manufacturing tolerance to.
Mines got a slight gap on the left as well, seen two other Desires which have the same, no biggie really, it still works fine and is only ever really noticeable when in a dark place and the backlight is on.
my optical has now malfunctioned see my other post

Dust under the Screen??

Anyone have any experience with dust under the top left screen? What did you do? How much did it cost? Procedures??
yeah for some reason i also have this problem, like a little patch of dust in top left of screen. thinking of sending it to sprint though
I know another user that had the same problem, he took it to sprint, and they fixed the screen for him.
So its covered with insurance?
Yea, it was deemed a hardware defect.
I also have dust coming in from the top left of the screen. It's annoying, but not preventing me from using my phone. It only covers about a cm² of space in the top left corner.
I called Sprint about it (I don't have insurance either). They said it is not covered by them and they won't do anything about it because it is a cosmetic issue. They said to call HTC. I emailed HTC and they will most likely cover it under the 1 year manufacturer warranty, but I would have to send it my phone and wait approx 3 weeks to get it back.
Therefore, I looked into fixing it myself. iFixit has a great repair manual website, that I've used before for my Mac-mini, and they have instructions on removing the front screen:
HTML:
http://www.ifixit.com/Guide/Repair/Installing-HTC-Evo-4G-Front-Panel/3081/1
Now this process was labeled "difficult" so I looked into something a bit easier because I have never taken apart an EVO before and I don't want to screw it up. So I found that I can eliminate a lot of the most difficult repair steps by replacing the front screen and LCD panel together.
This website has the parts needed. It's about $100:
HTML:
http://www.durapowerglobal.com/HTC-Evo-4g-Parts_c_204.html
So, I haven't done this yet. But I hope my research can help someone else out.
I have a good amount of dust under my screen on the upper left corner. Doesn't bother me as much cause I have gotten use to it.
Sent from my PC36100 using XDA Premium App

[Q] Nexus 7 (2013) touch screen!?

Hello,
I'm a new to this so don't be mean.
My nexus 7.2 receives a grayish blueish smudge right down on the bottom middle of the screen probably on the 3rd quarter of the screen. Every time I apply medium pressure to anywhere the on bottom half of the screen the discoloration happens. Is this normal?
Thanks
No, that's not normal. Only thing I could think to try would be to try a kernel that allows you to change color and hue of the screen. If that doesn't help it sounds like you either might need to find a new screen and do a self repair or send it off for a fixing. Can't recall anybody else ever mentioning that. Unless somebody else has a better idea though, I think that's your only two options.
...man said:
Hello,
I'm a new to this so don't be mean.
My nexus 7.2 receives a grayish blueish smudge right down on the bottom middle of the screen probably on the 3rd quarter of the screen. Every time I apply medium pressure to anywhere the on bottom half of the screen the discoloration happens. Is this normal?
Thanks
Click to expand...
Click to collapse
Does it look like a light bleed or something? I realize you're new and they might not let you post pictures and stuff, but it's hard to say without seeing what the screen does.
It looks like pressure is accumulating upward at the single point, creating a grayish hue. I guess to be an example, when you press hard on an LCD there will be a rainbow hue next to or on the pressure point. But mine is always at a single spot.
Yeah, I think you have a display/hardware issue on your hands. I was just playing Dungeon Hunters last night in landscape and was hitting both sides of my screen pretty intensively and saw no color changes. If it's bad enough, you'll probably need to send it in for repair or try the DIY route. Sorry, not much else I can think of to help with your issue
Okay thank you for the input. I just have one more question, since the pressure seems to accumulatting in one spot, will that crack my screen? Because the color part is minor and I do not mind that slight discoloration. All I really care about is the chance that will crack my screen.
...man said:
Okay thank you for the input. I just have one more question, since the pressure seems to accumulatting in one spot, will that crack my screen? Because the color part is minor and I do not mind that slight discoloration. All I really care about is the chance that will crack my screen.
Click to expand...
Click to collapse
I doubt it, not unless you dropped it or something where you think you may have caused a weakness in the glass itself. You gotta remember, on all these device there are multiple layers to the glass itself. I'm guessing there might be a small defect in yours between two of those layers. Do you remember it happening after you did something or did it one day just start happening. If it's the latter, then definitely a manufacturing defect. If it's bad enough, if it were me I'd do some research and see how much it'd be to replace the screen. Depends on how long you were planning on keeping the tablet.
I broke my Nexus's screen and digitizer two weeks ago, I got it replaced by a company and that is when I noticed that grayish hue. Should I go back and ask them about it, because I plan to keep my tablet for a while. Also, as I said before I don't mind the color, I just want to know will my screen crack eventually from the increased (I'm guessing) pressure accumulating in that one spot.
I would definitely go ask them. Being that it is a replacement screen I'd go get either their professional opinion or another. Ideally ask them about it and then get another opinion. In a normal situation I'd say no to your screen possibly cracking, but there's something obviously wrong with the screen. I would say it shouldn't but I'd take it back and get a second opinion just to be on the safe side if it's not too much money.
Thank you for your replies.
...man said:
Thank you for your replies.
Click to expand...
Click to collapse
Replacement digitizers are of various grades. There are those that work but didn't pass QC because of minor defects. These sell at lower prices. It's true that the LCD surface is harder to crack than the digitizer. But it lies on top of another much thinner layer that would crack as readily as the digitizer given undue pressure while handling it. The people who replaced should definitely be held accountable whether it's their fault or the manufacturer's. Hold them to it since if it's a tiny crack now, it's bound to expand with time..
All good here with Lollipop AOSP !!!
graphdarnell said:
Replacement digitizers are of various grades. There are those that work but didn't pass QC because of minor defects. These sell at lower prices. It's true that the LCD surface is harder to crack than the digitizer. But it lies on top of another much thinner layer that would crack as readily as the digitizer given undue pressure while handling it. The people who replaced should definitely be held accountable whether it's their fault or the manufacturer's. Hold them to it since if it's a tiny crack now, it's bound to expand with time..
Click to expand...
Click to collapse
I went in and asked them about it. They told me since I broke it and had it repaired, not everything is going to be 100% and that funny looking grayish thing from pressure is the result of them putting in a new screen.
Would that grayish thing really cause my screen to crack? What should I do?
...man said:
I went in and asked them about it. They told me since I broke it and had it repaired, not everything is going to be 100% and that funny looking grayish thing from pressure is the result of them putting in a new screen.
Click to expand...
Click to collapse
Well then, aren't they saying it's their doing that's causing it? I am not a technician, but I've replaced quite a few. I did it for fun, and a chance at learning what it's made of. Nothing you experienced was supposed to happen with a functional combo (even a B grade unit) , put in place carefully. They're supposed to have the necessary skills. They charged you for it. It doesn't cut it when their reply is that they don't measure up to the job, unless I'm missing something here.
Depending on the tape they used, removing the screen would more likely than not break it. But it's their responsibility. They chose the vendor, and they installed it, and now it has a defect. I'd contact the BBB if they refuse to fix it for free. It's an issue of implied warranty.
graphdarnell said:
Well then, aren't they saying it's their doing that's causing it? I am not a technician, but I've replaced quite a few. I did it for fun, and a chance at learning what it's made of. Nothing you experienced was supposed to happen with a functional combo (even a B grade unit) , put in place carefully. They're supposed to have the necessary skills. They charged you for it. It doesn't cut it when their reply is that they don't measure up to the job, unless I'm missing something here.
Depending on the tape they used, removing the screen would more likely than not break it. But it's their responsibility. They chose the vendor, and they installed it, and now it has a defect. I'd contact the BBB if they refuse to fix it for free. It's an issue of implied warranty.
Click to expand...
Click to collapse
Quick question, how do I attach a picture, so you guys can see what it looks like?
Thanks

HTC screen issue

I had a broken screen and paid someone $163 to have the full piece replaced. The first attempt the part had a huge dead spot. The second attempt the screen cut out. The third screen has worked great but it's starting to de-laminate from the body. When they had put it in for a third time they told me I could not seek anymore warranty work.
The top and bottom corners are working their way up and along the left side I can see light creeping out.
Anyone know if what I can do to fix this? I was thinking of along it to another store and perhaps getting then to write a letter saying it was shotty work so I can dispute it on my credit card. Thoughts? Is there maybe an easy fix to this myself?
I would demand a new phone or a full refund since they f#@ked up your phone more. Paying that $163 I am sure they guaranteed you a new screen full working but they didn't. Hit them hard.
And there is no easy fix for it. You can either do something about it to get your money back or ask for new phone from that store. If not you are stuck with this phone screen non functional; say good bye to the money you spent.
Sent from my HTC One_M8 using Tapatalk
ToiletDucky said:
I had a broken screen and paid someone $163 to have the full piece replaced. The first attempt the part had a huge dead spot. The second attempt the screen cut out. The third screen has worked great but it's starting to de-laminate from the body. When they had put it in for a third time they told me I could not seek anymore warranty work.
The top and bottom corners are working their way up and along the left side I can see light creeping out.
Anyone know if what I can do to fix this? I was thinking of along it to another store and perhaps getting then to write a letter saying it was shotty work so I can dispute it on my credit card. Thoughts? Is there maybe an easy fix to this myself?
Click to expand...
Click to collapse
If you could post an image of what your device now looks like, that would be easy to understand the current scenario of your phone. If its cosmetically too disturbed, then you might wanna either sell it off or get a new body, speaker grills ;etc and replace them. Good luck !

Display burn in already?

Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
ssmr2t said:
Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
Click to expand...
Click to collapse
Yes I can see it too only in the sun on white background it looks like a shadow of something behind screen I read online that screen is very slim and it does bother me too this is the second thing first being a ripple in the glass top too bottom can only see it in the sun screen off no screen protector I guess the price of this phone is why these things bother me other than that this is the nicest phone I've owned and these are things I can live with as long as they don't get worse
ssmr2t said:
Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
Click to expand...
Click to collapse
It's not burn in. It's part of the construction of the phone, and only visible in direct sunlight where the light can penetrate the display to the point it's revelaing the structure underneath. Completely normal. No worries
The thing is, if you look closely, you see the graph of pixels now too, seems like it's getting worse.
Its a matter of fact that you spend this much money on a "flag ship device" with a great display in store, but when I go outside (where 90% of my workday resides) you see the issue. It's misleading the customer (Such a GREAT display....((INDOORS ONLY)) ) It's just principal.
If the replacement I get tomorrow has this issue as well (I am suspecting it will based on the responses)- I will call Samsung corporate and respectfully request a full refund as Tmobile wont take it back since it's beyond 30 days.
Edit: Thanks for everyones reply
ssmr2t said:
The thing is, if you look closely, you see the graph of pixels now too, seems like it's getting worse.
Its a matter of fact that you spend this much money on a "flag ship device" with a great display in store, but when I go outside (where 90% of my workday resides) you see the issue. It's misleading the customer (Such a GREAT display....((INDOORS ONLY)) ) It's just principal.
If the replacement I get tomorrow has this issue as well (I am suspecting it will based on the responses)- I will call Samsung corporate and respectfully request a full refund as Tmobile wont take it back since it's beyond 30 days.
Edit: Thanks for everyones reply
Click to expand...
Click to collapse
I can respect your position, but I disgree that Samung is "misleading" the customer. It's been confirmed through 3rd party screen test companies that the Note 5 and the S6 Edge+ have the best screens in the industry. Just because you don't like how the screen looks in direct sunlight doesn't make it bad or false advertising.
Still the best screen around, everytime I'm out with people (which is a lot) my Edge+ blows away their phones, all of them.
Excuse me?
ssmr2t said:
Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
Click to expand...
Click to collapse
Really, A glass phone in direct sunlight? That's what a smartwatch is for. Do you walk down the street looking at you phone? Do you hold it up in direct sunlight? Do you understand the properties of glass? The screen is amazing. Most of the people I know that use this device do not expose it or any other phone to direct sunlight, there is even a warning in the manual about not doing so because it can seriously damage your screen. Dude, it's a glass phone. The sun is a very bright star and has a way of shining through glass. Do you find it odd that you are the only person reporting this as an issue? Go with an HTC or Iphone, they are built of metal and will not let the sun through, the drawback being that they will cut your reception slightly. This is the way it is, the phone is fine and the screen is good, but you can't please everyone.
well, anyways I got my replacement today and guess what? It doesn't have those blobs on it so big freggin deal guys. It was a one off. You guys take all this crap personally like you made the phones yourselves LOL

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