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My wife dropped her phone while getting the youngest out the bath.
She brought it to me and I left it in a warm place to extract any water.
The phone now powers, surprisingly but only gets to the HBOOT menu page, I cant select anything like up / down / power etc, so seems stuck.
I suspect the ROM has been fried, at a minimum. Is the phone recoverable?
Thanks
Strip the whole phone down. (There is a tear down guide with pictures somewhere on these forums for it)
Then clean it/ leave it to try for a few hours and then put it back together and see if it boots up.
Thanks. I dont have the tools to open it and it voids any warranty that 'may' still be available.
Ive left it overnight above my PC's exhaust fan which seems to have worked. Will be trying to boot it soon enough.
If its 'stuck' at the HBOOT screen, what are my options? Seems like the hardware still works but the software may be corrupted.
Its the same as before - stuck on the HBOOT screen. The power button works, it switches on, but even once in the menu on the default which is Fastboot, it doesnt allow me to select that. The power button seems not to work in this menu.
was everything completely dry? best thing was probably not to turn it on for a day or 2.
maybe try stick it in a rice bowl or something for a least 8 hrs.. (rice can absorb water very well).
failing that send it back to htc?
dingdong3000 said:
was everything completely dry? best thing was probably not to turn it on for a day or 2.
maybe try stick it in a rice bowl or something for a least 8 hrs.. (rice can absorb water very well).
failing that send it back to htc?
Click to expand...
Click to collapse
I think she had powered it when it was still wet, this is probably where damage could have happened.
I believe it to be dry now - there was little sign of water and the vapour around the screen area is now gone too since sitting over my PC's warmish fan.
Question is, almost forgetting about how the damage occurred, what are my options for getting a new BOOT loader or similar loaded, knowing that the phone does not boot. Can I make a gold card and update the phone, anything else?
Many thanks.
The volume up button has started to work, I can scroll through the options - what now?
Seems if I take the memory card and make a gold card, I may be able to recover the phone or am I missing something?
It seems to be working OK again. Im not sure what I did, I tried 'recovery' a few times without much luck, it hung on the O2 flash screen.
I then got frustrated and was pushing the power button a few times, it vibrated and came back to life, complaining of a low battery.
Its charging now, running as a phone - Ill put the Sim Card in later. The only thing is why it seems to go to the HBOOT menu, even if not prompted at the start ...
Perhaps a reflash is still worth looking at, wanted to get 2.2 on anyways.
Edit - I suspect the vol down button is screwed, hence why it goes to boot screen at start and also it doesnt work when the phone is now on. Hopefully it will be fixed as the phone dries out - perhaps Ill venture opening up the phone to sort it.
Unfortunately I had a similar mishap while on vacation, I was carrying my phone while crossing a stream and slipped and fell down, phone got wet...
After a few days phone would power up and "work" but I noticed a few things that I could not fix:
1) Phone runs very hot - always close to 40 degrees celcius where normal phone is around 30.
2) battery will not last for more the 6 to 8 hours with almost no use. High usage / low usage makes no difference anymore.
3) If turned off battery still dies in about 6 to 8 hours.
4) The worst thing for me was the phone thought the headphone was always plugged in even when it wasn't so it was impossible to get sound out of the normal speakers making the phone unusable as a phone without a headset.
It seems if your Desire has the water sensors red under the battery your warranty is void from what I read on the forum and around the net - HTC will not fix or they will charge you the same price as a new one to fix it.
So I decided to buy a new Desire and now use the old one to test custom roms before putting them onto the other phone. I was afraid to Root before but being I had a toy phone I had nothing to lose anymore and now I am addicted
And as a bonus the Headphone / sound issue disappeared when I applied a new Radio and custom rom so that even works now. Only remaining issue is the poor battery life (replacing battery does not fix the issue).
Just thought I would share my story, I hope you have better luck then me...
schalmers said:
Unfortunately I had a similar mishap while on vacation, I was carrying my phone while crossing a stream and slipped and fell down, phone got wet...
After a few days phone would power up and "work" but I noticed a few things that I could not fix:
1) Phone runs very hot - always close to 40 degrees celcius where normal phone is around 30.
2) battery will not last for more the 6 to 8 hours with almost no use. High usage / low usage makes no difference anymore.
3) If turned off battery still dies in about 6 to 8 hours.
4) The worst thing for me was the phone thought the headphone was always plugged in even when it wasn't so it was impossible to get sound out of the normal speakers making the phone unusable as a phone without a headset.
It seems if your Desire has the water sensors red under the battery your warranty is void from what I read on the forum and around the net - HTC will not fix or they will charge you the same price as a new one to fix it.
So I decided to buy a new Desire and now use the old one to test custom roms before putting them onto the other phone. I was afraid to Root before but being I had a toy phone I had nothing to lose anymore and now I am addicted
And as a bonus the Headphone / sound issue disappeared when I applied a new Radio and custom rom so that even works now. Only remaining issue is the poor battery life (replacing battery does not fix the issue).
Just thought I would share my story, I hope you have better luck then me...
Click to expand...
Click to collapse
Thanks for the info. I can see a red 'tag' inside the phone but on the battery itself there is a white sticker, is it either of these?
Ive gone ahead and bought a card reader and also a spare card - hopefully I can extract some value from it.
Chazaxl said:
Thanks for the info. I can see a red 'tag' inside the phone but on the battery itself there is a white sticker, is it either of these?
Ive gone ahead and bought a card reader and also a spare card - hopefully I can extract some value from it.
Click to expand...
Click to collapse
Both of those are water detectors.
Sounds like your phone has become water damaged but the battery didn't.
Your phone will now not have a warranty as a result and unless you have some sort of insurance that covers water damage (most don't) then there is nothing you can do.
Excuse the crappy pics, taken with iPhone
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See the two tags, one red, one white, that them?
Lennyuk said:
Both of those are water detectors.
Sounds like your phone has become water damaged but the battery didn't.
Your phone will now not have a warranty as a result and unless you have some sort of insurance that covers water damage (most don't) then there is nothing you can do.
Click to expand...
Click to collapse
Ok, thanks - see pics above :-(
Chazaxl said:
Ok, thanks - see pics above :-(
Click to expand...
Click to collapse
yeah its what I thought, the water obviously got onto the phones tag but not the battery. Your lucky as usually when the battery tag goes the battery stops working.
Phones are often programmed these days to stop working when water is detected even when the phone is actually fine (easy way to get more money I guess). So I would be quite happy its still working if I was you
I need to figure out if its the software thats screwed or if its the volume buttons. They partially worked earlier, now nothing, back to boot screen.
Going to try and create a gold card to allow me to upgrade HBOOT and take it from there.
This is one of the first phones, so should be AMOLED screen, less risk for HBOOT upgrade?
easiest and best way to sort it out would be between the two options:
-buy insurance online, wait a few weeks then claim
- try and fix it, then fail miserably and wish you just bought insurance
paprkut said:
easiest and best way to sort it out would be between the two options:
-buy insurance online, wait a few weeks then claim
- try and fix it, then fail miserably and wish you just bought insurance
Click to expand...
Click to collapse
Dont sound like good options - ....
Dont want to curse it but its running again, down volume also working.
Ive got some of the updates on a gold card, got an error with it, not sure why but less tempted to fiddle if the phone works as normal.
I got the same problem about a week ago when i cycled and it started raining really hard. so my desire got half drowned because i didn't have a rain jacket.
At first it appear as if my phone would work normally again, because the power buttons didn't work when i wanted..
However, a week later, it feels as if nothing has happened. so keep on praying ;p
Sounds to me you really should let it dry even longer because of the fact its seems to be still coming back to life. Take off the cover, battery, sim and sd card, stick it in a rice bowl or hang it in your pc fan airflow for 1~2 more days.
Sent from my HTC Desire using XDA App
Ok, so the battery died on my play yesterday so, as you do, I went and got the charger and plugged it in. Once it was charging I turned it back on. However, when I went to use it all I saw was this:
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My first thought was to take the battery out and reboot so I did - as I was taking out the battery I saw a flash of the old screen for a second just before the power went.
Rebooted but no change.
I tried to backup and restore with the SE sofware but I couldn't put the phone in media something mode and it wouldn't allow me to.
So I reinstalled using SEUS instead, powered back on and no change.
It's really bugging me. The screen starts up with "SonyEricsson" which says to me the screen is surely not broken or disconnected, ut then I get this fuzzy / static mess and nothing else.
It's only a few months old so it's probably under warranty, but I really don't want to have to send it back - it's been less than 24 hours and I'm already missing it!!
Anyone have any ideas?
P.S. - I've also tried rebooting without the memory card and/or sim card, but no diff.
zacseph said:
Ok, so the battery died on my play yesterday so, as you do, I went and got the charger and plugged it in. Once it was charging I turned it back on. However, when I went to use it all I saw was this:
My first thought was to take the battery out and reboot so I did - as I was taking out the battery I saw a flash of the old screen for a second just before the power went.
Rebooted but no change.
I tried to backup and restore with the SE sofware but I couldn't put the phone in media something mode and it wouldn't allow me to.
So I reinstalled using SEUS instead, powered back on and no change.
It's really bugging me. The screen starts up with "SonyEricsson" which says to me the screen is surely not broken or disconnected, ut then I get this fuzzy / static mess and nothing else.
It's only a few months old so it's probably under warranty, but I really don't want to have to send it back - it's been less than 24 hours and I'm already missing it!!
Anyone have any ideas?
P.S. - I've also tried rebooting without the memory card and/or sim card, but no diff.
Click to expand...
Click to collapse
do you think it is software or hardware related. you could try WotanServer or flashtool to flash stock I think the bootloader doesn't need to be unlocked for official files.
Fma965 - Forgottencoders.co.uk
fma965 said:
do you think it is software or hardware related. you could try WotanServer or flashtool to flash stock I think the bootloader doesn't need to be unlocked for official files.
Fma965 - Forgottencoders.co.uk
Click to expand...
Click to collapse
Since the screen was showing the logo when booting, I assumed it must be a software issue - just used flashtool and it said everything was successful... but the screen is still the same - and now "SonyEricsson" doesn't come up at the start anymore...
its the screen damage or motherboard problem...i faced thr same issue..take it to sony care
Sent from my R800i using XDA App
I have this same problem.......can it be related to the slider flex cable??? How did you get it resolved your answer really would help me. My location restricts me from returning it and its not under warranty anymore.
jessepow said:
I have this same problem.......can it be related to the slider flex cable??? How did you get it resolved your answer really would help me. My location restricts me from returning it and its not under warranty anymore.
Click to expand...
Click to collapse
i went to SE care. At first, they told me that they had replaced the display along with the flex cable. Then the phone wouldnt charge. So they changed the motherboard also. But this entire process took over a month. Was really unhappy that they couldnt identify the problem at first. But i wasnt charged any money because of warranty, so its all good. i Suggest you take it to any care center and first get the problem diagnosed. If you are paying for replacing it the motherboard , it is as good as purchasing a new phone.
Had almost the same problem when I slided my phone when it was 3 degrees Celsius "cold". I destroyed flex cable and my screen started to freeze and show random RGB pixellation.
I think it's 99% broken flex or 1% motherboard. I suggest you to give your Xperia PLAY back to Sony if it's under warranty.
Cheers.
its ridiculous I have the same problem when I unlock my phone. i emailed the company i got it from but im still waiting for a reply haven't dropped it or anything, but for now i slide the phone and have to use it like that and even then it the screen flickers a few times.
http://imageshack.us/photo/my-images/849/120223225408.png/
http://imageshack.us/photo/my-images/830/120223225431.png/
http://imageshack.us/photo/my-images/13/120223225440.png/
http://imageshack.us/photo/my-images/194/120223225525.png/
I have the same problem, just happened out of no where as the phone has been working fine. It pushed me into buying a GS3 but I still want the play for gaming. I've had mine for over a year and I bought it off ebay so I'm not holding out much hope for warranty.
It is Flex Cable. I had exact same problem, boot logo was showing like normal and then w00t.
hi everyone
same problem as every1 fuzzy screen can anyone be 110% sure it is the ribbon
as my warranty is finished and i have to do it myself
Yeah it's flex cable stuff. I had to get a new phone because of this. When you get it fixed, just start being careful with sliding your phone open.
Erikwithafro said:
Yeah it's flex cable stuff. I had to get a new phone because of this. When you get it fixed, just start being careful with sliding your phone open.
Click to expand...
Click to collapse
100% sure?
I hate to bring up a dead thread but I now have 2 plays with this issue...
Pretty sure I can fix it myself...
I had this problem too. You can bring it to your store and give it Tod sony. You will get a new working phone.
Gesendet von meinem R800i mit Tapatalk 2
Flex cable swapped out, Play number 1 successfully fixed. It really wasn't that hard to fix either.
same issue here.. looks like it's a very common issue with the Xplay
Ok, so after I first posted this thread, I brought my play to the nearest repair centre and had it fixed up. However, a few days ago it started back up again... Since its out of warranty ill probably just try fix it myself, but it's kinda creepy that it's almost exactly a year since it first happened...
GTDarthYoda said:
Flex cable swapped out, Play number 1 successfully fixed. It really wasn't that hard to fix either.
Click to expand...
Click to collapse
Sorry to bump an old thread but this happened to my phone this week also. I'd like to be able to fix it myself but I have literally no experience with doing such a thing - is it a straightforward case of screwing the cover off and simply replacing the cable or is there certain pitfalls that I should avoid?
My phone is not in warranty (bought second hand) so would rather pay 20 euro for a flex cable on ebay than pay double or triple that to have it repaired.
baddler said:
Sorry to bump an old thread but this happened to my phone this week also. I'd like to be able to fix it myself but I have literally no experience with doing such a thing - is it a straightforward case of screwing the cover off and simply replacing the cable or is there certain pitfalls that I should avoid?
My phone is not in warranty (bought second hand) so would rather pay 20 euro for a flex cable on ebay than pay double or triple that to have it repaired.
Click to expand...
Click to collapse
You have to take the device apart fully, inclusive of the screen half of the Play to replace the ribbon.
Some things you should be aware of are:
- The tiny ribbon cable on the upper side of the motherboard that is connected to the Touchpads. This is EXTREMELY delicate and is an even worse pain in the ass to replace than the main flex cable.
- When putting it back together, ensure the L and R buttons work correctly before screwing it back together again.
- The flex cable is quite difficult to get through the space it's required to go through (you'll see), you have to CAREFULLY twist and turn it to get it in.
- When attaching the flex cable to the motherboard (It's quite difficult to secure it properly as it's such a small gap) be sure not to use any sharp tools or to press too hard. I've killed a new flex cable in the past by doing this.
I've had to replace the cable 7 times so far on 5 different Plays. (None of which have been my own) - Although when my friend's died and he gave it to me to repair, he simply brought a new one anyway and I kept the Play after I fixed it. xD But yeah, very common issue. No idea why it hasn't happened to me yet though. *touch wood*
Thanks for the reply Spizzy.
Hmm seems like there's quite a few pitfalls to taking this on myself - may be best to leave this one to the experts
So after finally fixing all the other issues i had with my phone (broken screen, broken vibrate motor, broken speaker) i was finally at ease. It lasted for about a week with everything functioning until now the phone gods have again struck me down. This time i have what is referred to as a Power Cycle. Kind of like a boot-loop except the phone completely boots up into my homescreen then the power options menu pops up, and no matter if i click back or not, that **** is going to reboot on me. Its to a point where if i pop in the battery the phone auto boots. Here's the kicker though. If i take off the back case and just set it on the battery with an open back, it doesnt power cycle. But the power button on the case itself is not stuck as you may be thinking as i can depress it and the cover spring pushes it back. I've hard reset, even went back to complete stock (no root) and it still does it. the power button works (very sensitive) if you have no case on the back, but if that thing is on, it acts like the button is being pressed.
Any Ideas?
Sounds like the power button is stuck... Try taking the phone apart and cleaning the contacts. Then press the power button a few times to ensure it works like it is supposed to. Put everything back together, tighten the screws but don't torque them. Should not turn on after you put the battery back in, wait a few to make sure it doesn't. Then power it on and see how it goes.
Sent from my Slim E4GT using xda premium
still didnt work. i used some rubbing alcohol and a lint free cloth on it. the interesting thing is, when you take the case off, if you set your finger over where the button is (making no contact) it still registers that you are touching it. this is what i think is causing it to power cycle when the phone case is on, as it believes that it is being pressed when it isnt.
th3 game said:
the power button works (very sensitive) if you have no case on the back, but if that thing is on, it acts like the button is being pressed.
Any Ideas?
Click to expand...
Click to collapse
I had almost the exact same problem with my Epic Touch. Ended up being a bad power switch. How handy are you with a soldering iron? If you're pretty good, you can buy the switch for ~$10 and replace it yourself. (You can also try cleaning it - several tutorials here, and the "Captivate" phone seems to have the same switch and issues. Search both forums)
Several eBay sellers sell the switch you'll need.
I have the p600, bought at Best Buy a few days after launch. Have it rooted using auto root. It has been running perfectly until today. It started taking a few presses of the power button to turn it on after the screen went to sleep, I thought nothing of it and assumed I was just not pressing the button hard enough.
Then a few hours ago, it just stopped turning on again after the screen went to sleep. If I power it off (long press on power button) it will reboot and the display is on again, and it works fine until it goes back to sleep.
After pressing the power button, the menu and back button light up, and If I hold the tablet in a bright light, I can see the images on the screen. So I know the LCD is working, but for some reason the back light won't turn back on after going to sleep. If it were a bad back light, then obviously it wouldn't work again after rebooting.
I tried a factory wipe - same problem
I did an Odin flash with MK1 stock rom - same problem
I suspect a hardware issue, but Ive been reading about this "sleep of death" that can happen with android devices. Fixes range from installing new kernels to replacing the device.
Anyone experience this or know what is going on?
**UPDATE**
A possible fix for this (and it worked for me) is to take the back cover off, disconnect the battery, and plug it back in again.
I have included pictures of what you are looking for.
When taking the back cover off, I was able to do it with just a credit card. Start at the charge port and carefully get between the casing at the cover, move around the outside, popping the outside clips (look at the photo of this). The inner clips will still be holding after you get all the way around, then simply work out the inner clips 1 at a time. It was a little difficult the first time because I wasn't sure how it was attached, but the second time I took it off, it was pretty straight forward.
When putting the cover back on, follow the same procedure. Start at the charge port, get those clips in, then work your way around the outside, careful not to push to hard on the inner part of the tablet, apply your force at the edges. once the edges are clipped in all the way around, simply press in the inner clips (you will feel them snap in)
I can post more pictures for people who want them. I might even make a short video of the procedure, all in all, its pretty straight forward. It's a relatively easy cover to remove.
Battery Connection
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Battery connector removed (you will see, it is just the white part that comes out, use a small screwdriver or pry tool just behind the wires, and lift up, its cliped on the sides)
These are the internal and external clips, you will see that the "hole" looking ones are the internals, they are in there pretty good, take care when prying them out not to damage the cover or clip mount
Interesting.. I just received my p600 today. I had an occurrence similar to this - I hope there isn't some flaw in them we are uncovering... I'll have to wait a week or two before rooting to see if it occurs again.
dzam72 said:
Interesting.. I just received my p600 today. I had an occurrence similar to this - I hope there isn't some flaw in them we are uncovering... I'll have to wait a week or two before rooting to see if it occurs again.
Click to expand...
Click to collapse
ya, good idea on the root. Im not sure how the warranty bit being tripped is going to play out should I need a replacement given that we don't even have custom kernels or rom's yet.
I am going to downgrade the firmware to MJ4 and cross my fingers. Wish there was a faster way to DL these other than slow ass sammobile lol.
Had the same issue on my 10-day old device during a flight back from the US to the UK which was highly inconvenient.
Anyway, what I noticed was that when opening the magnet cover or turning on from sleep, the tablet actually woke up (touch buttons lit up) but the screen backlight wasn't turning on (if I held it at a certain angle, I could see that the screen was showing the home page but just no backlight).
Another side effect of this was that, even after rebooting and having the screen backlight on, the brightness setting was doing nothing.. I could set it to auto or manual brightness and adjust the slider and it stayed the same brightness regardless. As with others, a factory restore had no effect.
In the end, given that I'm kind of boned for the US warranty living in the UK anyway, I just opened it, disconnected the battery connector, reconnected it and started it up. After that, no problem.. brightness and wake-from-sleep started working again no problem.
mproudfoot said:
Had the same issue on my 10-day old device during a flight back from the US to the UK which was highly inconvenient.
Anyway, what I noticed was that when opening the magnet cover or turning on from sleep, the tablet actually woke up (touch buttons lit up) but the screen backlight wasn't turning on (if I held it at a certain angle, I could see that the screen was showing the home page but just no backlight).
Another side effect of this was that, even after rebooting and having the screen backlight on, the brightness setting was doing nothing.. I could set it to auto or manual brightness and adjust the slider and it stayed the same brightness regardless. As with others, a factory restore had no effect.
In the end, given that I'm kind of boned for the US warranty living in the UK anyway, I just opened it, disconnected the battery connector, reconnected it and started it up. After that, no problem.. brightness and wake-from-sleep started working again no problem.
Click to expand...
Click to collapse
I am using the the bookcover also, wonder if the magnetic cover is somehow screwing it up. Im glad you said you opened it up to DC the battery. That was on my list of things to try! too bad there isn't a way to DC the battery with a USB jig. cross some wires or something.. as a EE, one would think I would know a trick that would accomplish that.. lol.
im downgrading firmware and going to do a full nand-erase with bootloader update, and see what happens
*Just noticed that my brightness slider also has no effect. This must be the indicator that the sleep of death has occurred
*Update*
I removed the back cover, unplugged the battery, plugged it back in and it started working normally again. After playing with it for several minutes to ensure it was working (turning it off and on a few times over and over) I put the rear cover back on. But as soon as I had done that, the problem started again.
I removed the cover again.. unplugged the battery.. but this time, after plugging it back in, the problem remained. After a few more unplug/repluging of the battery and it not working, I decided to unplug the LCD, digitizer, and the backlight ribbon cables. I booted the device without these attached, let it boot fully, then powered it down, removed the battery connector, re-attached the ribbon cables then the battery, booted it again, and the screen was back to normal.
Ill keep playing around with this to see if isolate the problem, but it seems like there is something going on with the connectors, or some sensor/detector/controller getting "software stuck". When the screen is turned off, this sensor/detector/controller is either not getting the right information sent to it, or, it is has gotten stuck in some process it can't resolve (happens a lot in hardware engineering). It can happen when something shorts, and sends the device into a shutdown state (watchdog trips). The rear motherboard has A LOT of flex to it, and I had to push kinda hard on the rear cover to re-attach it. I wonder if when the back of the tablet gets pushed in just the right way, in just the right spot, it causes this screen issue to happen.
Either way, this is pretty unacceptable for a $600 device. The good news is that there is no warrant seal on the rear cover.
After use auto root. did you reinstall stock recovery?.
Serinety said:
*Update*
I removed the back cover, unplugged the battery, plugged it back in and it started working normally again. After playing with it for several minutes to ensure it was working (turning it off and on a few times over and over) I put the rear cover back on. But as soon as I had done that, the problem started again.
I removed the cover again.. unplugged the battery.. but this time, after plugging it back in, the problem remained. After a few more unplug/repluging of the battery and it not working, I decided to unplug the LCD, digitizer, and the backlight ribbon cables. I booted the device without these attached, let it boot fully, then powered it down, removed the battery connector, re-attached the ribbon cables then the battery, booted it again, and the screen was back to normal.
Ill keep playing around with this to see if isolate the problem, but it seems like there is something going on with the connectors, or some sensor/detector/controller getting "software stuck". When the screen is turned off, this sensor/detector/controller is either not getting the right information sent to it, or, it is has gotten stuck in some process it can't resolve (happens a lot in hardware engineering). It can happen when something shorts, and sends the device into a shutdown state (watchdog trips). The rear motherboard has A LOT of flex to it, and I had to push kinda hard on the rear cover to re-attach it. I wonder if when the back of the tablet gets pushed in just the right way, in just the right spot, it causes this screen issue to happen.
Either way, this is pretty unacceptable for a $600 device. The good news is that there is no warrant seal on the rear cover.
Click to expand...
Click to collapse
If you open it again, would you mind taking a few pictures of a disassembly process and the way it looks after removing the back cover?
How difficult is it to remove the back cover? Any plastic damage caused?
malutki said:
If you open it again, would you mind taking a few pictures of a disassembly process and the way it looks after removing the back cover?
Click to expand...
Click to collapse
Already took em That was the first thing I thought of when I was taking it apart. I will try to get them posted soon.
Tablet turned on and off like normal yesterday and today. Not a single forced reboot was required. However, while taking notes today, I noticed a dead zone on the right side of the screen. Touch works fine there(with fingers), but the spen won't work. It just jumps over the area. The affected area is a vertical line from top to bottom.
Since I have not been using the spen lately, I can't be sure if it is a symptom of the sleep of death, or a result of removing the ribbon cables and not seating them properly when I reattached them. I'm going reseat the cables and see what happens.
I just got my Note tonight and have this same issue. I got it at Amazon and it came with both seals broken as others have found. Was surprised it seemed to already be on, when I hit the power button the buttons lit up but no screen. Grabbed a flashlight and could see the backlight wasn't turning on. Tried turning it off and back on, or so I thought, but no dice. I figured I had a bad unit and set up the RMA with Amazon.
I then went and stuck it on the charger and held the power button for a long time, and the charging screen popped up. Turned it on, seemed to be working fine until I hit the power button, and then the backlight wouldn't turn back on again until I rebooted it. I took all of the updates and did another factory reset, same issue.
Now, I also bought a smart cover. After taking the updates but before the reset I tried it, it'd shut off the Note but the backlight still wouldn't turn on when I opened it up. HOWEVER, after the factory reset, I opened and closed it a few times and it worked correctly. I then tried the power button a couple of times and it also worked correctly. For the record, my brightness controls DO work correctly.
At this point I'm not sure what to do. I _really_ want this tablet, and Amazon is out of stuck so I can only return it for a refund. I don't want to do that since I got it on sale and it no longer is.
EDIT: Also, I just tried closing my smart cover and hitting the power button with the cover still closed, and the screen DID turn on. So I'm not sure if that partially throws the theory of the magnet going out of whack out the window or not, since it should turn on even if the cover is closed.
locovaca said:
I just got my Note tonight and have this same issue. I got it at Amazon and it came with both seals broken as others have found. Was surprised it seemed to already be on, when I hit the power button the buttons lit up but no screen. Grabbed a flashlight and could see the backlight wasn't turning on. Tried turning it off and back on, or so I thought, but no dice. I figured I had a bad unit and set up the RMA with Amazon.
I then went and stuck it on the charger and held the power button for a long time, and the charging screen popped up. Turned it on, seemed to be working fine until I hit the power button, and then the backlight wouldn't turn back on again until I rebooted it. I took all of the updates and did another factory reset, same issue.
Now, I also bought a smart cover. After taking the updates but before the reset I tried it, it'd shut off the Note but the backlight still wouldn't turn on when I opened it up. HOWEVER, after the factory reset, I opened and closed it a few times and it worked correctly. I then tried the power button a couple of times and it also worked correctly. For the record, my brightness controls DO work correctly.
At this point I'm not sure what to do. I _really_ want this tablet, and Amazon is out of stuck so I can only return it for a refund. I don't want to do that since I got it on sale and it no longer is.
EDIT: Also, I just tried closing my smart cover and hitting the power button with the cover still closed, and the screen DID turn on. So I'm not sure if that partially throws the theory of the magnet going out of whack out the window or not, since it should turn on even if the cover is closed.
Click to expand...
Click to collapse
I just checked Amazon and they have them in stock. Do you think maybe because so many people are getting replacements over and over they are just recycling them and selling them as "new?" Do you have the link to where people are reporting getting them with both seals broken? Thanks.
notebooko said:
I just checked Amazon and they have them in stock. Do you think maybe because so many people are getting replacements over and over they are just recycling them and selling them as "new?" Do you have the link to where people are reporting getting them with both seals broken? Thanks.
Click to expand...
Click to collapse
Amazon itself doesn't have the 32gb black in stock, only 3rd party vendors.
http://www.amazon.com/Samsung-Galaxy-Note-Edition-Black/dp/B00F3SOHNU
The most recent opened seal thread is here: http://forum.xda-developers.com/showthread.php?t=2533073
Here's an older one: http://forum.xda-developers.com/showthread.php?t=2483916
Hi Serinety:
Thanks for the diassembly picture. I believe you are the first one to show the inside!
If possible, do you mind showing pictures a bit more inside? For instance, I'd like to see where the WiFi and LTE connectors are. (They are both different connectors btw)
Many thanks.
Serinety said:
I have the p600, bought at Best Buy a few days after launch. Have it rooted using auto root. It has been running perfectly until today. It started taking a few presses of the power button to turn it on after the screen went to sleep, I thought nothing of it and assumed I was just not pressing the button hard enough.
Then a few hours ago, it just stopped turning on again after the screen went to sleep. If I power it off (long press on power button) it will reboot and the display is on again, and it works fine until it goes back to sleep.
After pressing the power button, the menu and back button light up, and If I hold the tablet in a bright light, I can see the images on the screen. So I know the LCD is working, but for some reason the back light won't turn back on after going to sleep. If it were a bad back light, then obviously it wouldn't work again after rebooting.
I tried a factory wipe - same problem
I did an Odin flash with MK1 stock rom - same problem
I suspect a hardware issue, but Ive been reading about this "sleep of death" that can happen with android devices. Fixes range from installing new kernels to replacing the device.
Anyone experience this or know what is going on?
**UPDATE**
A possible fix for this (and it worked for me) is to take the back cover off, disconnect the battery, and plug it back in again.
I have included pictures of what you are looking for.
When taking the back cover off, I was able to do it with just a credit card. Start at the charge port and carefully get between the casing at the cover, move around the outside, popping the outside clips (look at the photo of this). The inner clips will still be holding after you get all the way around, then simply work out the inner clips 1 at a time. It was a little difficult the first time because I wasn't sure how it was attached, but the second time I took it off, it was pretty straight forward.
When putting the cover back on, follow the same procedure. Start at the charge port, get those clips in, then work your way around the outside, careful not to push to hard on the inner part of the tablet, apply your force at the edges. once the edges are clipped in all the way around, simply press in the inner clips (you will feel them snap in)
I can post more pictures for people who want them. I might even make a short video of the procedure, all in all, its pretty straight forward. It's a relatively easy cover to remove.
Battery Connection
Battery connector removed (you will see, it is just the white part that comes out, use a small screwdriver or pry tool just behind the wires, and lift up, its cliped on the sides)
These are the internal and external clips, you will see that the "hole" looking ones are the internals, they are in there pretty good, take care when prying them out not to damage the cover or clip mount
Click to expand...
Click to collapse
locovaca said:
I just got my Note tonight and have this same issue. I got it at Amazon and it came with both seals broken as others have found. Was surprised it seemed to already be on, when I hit the power button the buttons lit up but no screen. Grabbed a flashlight and could see the backlight wasn't turning on. Tried turning it off and back on, or so I thought, but no dice. I figured I had a bad unit and set up the RMA with Amazon.
I then went and stuck it on the charger and held the power button for a long time, and the charging screen popped up. Turned it on, seemed to be working fine until I hit the power button, and then the backlight wouldn't turn back on again until I rebooted it. I took all of the updates and did another factory reset, same issue.
Now, I also bought a smart cover. After taking the updates but before the reset I tried it, it'd shut off the Note but the backlight still wouldn't turn on when I opened it up. HOWEVER, after the factory reset, I opened and closed it a few times and it worked correctly. I then tried the power button a couple of times and it also worked correctly. For the record, my brightness controls DO work correctly.
At this point I'm not sure what to do. I _really_ want this tablet, and Amazon is out of stuck so I can only return it for a refund. I don't want to do that since I got it on sale and it no longer is.
EDIT: Also, I just tried closing my smart cover and hitting the power button with the cover still closed, and the screen DID turn on. So I'm not sure if that partially throws the theory of the magnet going out of whack out the window or not, since it should turn on even if the cover is closed.
Click to expand...
Click to collapse
I got mine from BH Photo. It works perfectly and all seals were intact when I opened it.
Thanks, can you help me?
i just drop my p600, all the digitizer is broken now, but its still working, i dont want to tear down it, because it can stop working, so, can you please tell me if the digitizer is atached (glue and heat) to the screen, or is it just a plastic holder as its predecessor note 10.1?...
thanks buddyes, sorry about my english it is not my main lenguage u_u, im trying my best.
Just repaired my daughter 's note 10.1 2014 further hard fall thanks to your battery advice!
Thank you, it works fine
Envoyé depuis mon GT-I9505 avec Tapatalk
Just someone post the images of rear back of Note 10.1 (2014) for both P601 and P600 to see the diff when Disassemble the P601 and P600 for replacement purpose?
(mine is P601 and i think i need replace SIM card holder-it's broken since few times take it in-out).
This thread freaks me out. I hope this doesn't start happening to me/everyone.
Sent from my Nexus 5 using Tapatalk
Taking into account the shock of impact, it is normal to my opinion to have strange behaviour of the device...
Would be better to have full time access to battery in order to make hard reset ... or to have dedicated button for this purpose.
Envoyé de mon SM-P600 en utilisant Tapatalk
Hello everyone,
Hope you are doing well,
As you can already know by the topic name. My 7 day old HTC Desire 816 has gone for a toss. You might ask how?
Here's the whole story. ( I haven't been posting much of topics like this, bear with me if I miss out any point)
I got the phone around 7-8 days ago. I wanted a secondary Android phone that can be used as a multimedia device, and can fit my needs for Music, surfing the web, Whatsapp, Facebook and so on. I finally decided to get this phone. I was quiet happy with it. But then suddenly after 2 days, I had this issue of the power button getting stuck inside the phone's body, and that too all by itself. And I got a message saying "To restart your device, press the power button and volume up/down button." I didn't even know why that happened, but then I thought that it might have happened because I kept the phone in my jeans. The jeans itself wasn't that tight, at least not tight for a phone's power button to get stuck!
This issue was somehow solved by gently pressing the power button again. And it used to work fine after.
But today night, (13th FRIDAY!!! June 2014) when I kept my phone to charge, the same message appeared "To restart your device, press the power button and volume up/down button." I took it normally, thinking this happened because the power button might have been stuck again, and this time the phone wasn't in my jeans pocket either, so I gently pressed it again. But this time, nothing happened. And the power button was literally inside the phone. I tried pressing it a bit harder thinking it would release itself somehow, but nothing happened either.
Maybe I just have a faulty unit? Or is it something else that's making this happen? Just disappointed because this happening to a week old device is just too bad. I have no idea what will the Service Center guys will have to tell me.
I wanted to ask can I get a replacement? I don't want to use the same handset now. Also, asking the fellow Desire 816 owners, do they face the same issue?? Like the power button not responding? Or the volume button??
It is almost 2am, tomorrow I will be visiting the service center and would let them know about the issue. I will keep you guys updated if ever interested. Fingers crossed :fingers-crossed:
Here's the message that I get.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from, Babaji ka thullu.
Mine is fine.
Im not facing any problems
Atleast for now
Sent from my HTC Desire 816 dual sim using Tapatalk
bade398 said:
Mine is fine.
Im not facing any problems
Atleast for now
Sent from my HTC Desire 816 dual sim using Tapatalk
Click to expand...
Click to collapse
Hope it never troubles you either mate.
Are your volume and power buttons sturdy? Or do they move a bit? I find the buttons cheap since the beginning and this incident has made me hate the phone more.
Rockstar600 said:
Hope it never troubles you either mate.
Are your volume and power buttons sturdy? Or do they move a bit? I find the buttons cheap since the beginning and this incident has made me hate the phone more.
Click to expand...
Click to collapse
Yes they fell cheap
Volume button moves a little bit
Power buttons doesn't but i can press them well and not facing any problem.
As for hating ur phone i think you should get a replacement cuz every thing else in this phone is amazing especially for its price 330$ for the dual sim unlocked version is not expansive at all.
Hope u can change it
Sent from my HTC Desire 816 dual sim using Tapatalk
I got the HTC One Mini, a 2 month old handsey for a fair price. I purchased it. I did get to return my Desire 816 back, and got the One Mini.
Thank you for the replies. Your help is much appreciated.
Not all phones are the same, mayne I just got a faulty unit. Hope no one other faces this issue. The phone indeed is good for that price. None can deny.
Sent from my HTC One mini using XDA Free mobile app
I am Facing same issue.
I got an Htc desire 816 10 days back and now my power button is not working.
what do i do?
Please help me out.
Thank you so much in advance.
Use pocket gravity sensor apk for the time being until you find a proper solution. If you are good enough, remove the back part of the mobile starting from head phone socket and fix the power button. Hard but the only way to make it fully functional again without changing phone.
Sent from my HTC Desire 816 dual sim using XDA Free mobile app
The best option is to use a flip cover. It not only protects your phone in the long run but when you open the cover the screen turns on automatically and turns off when you shut the cover. In this way it's easier and it will also protect your phone and the power button.
Sent from my HTC Desire 816 using XDA Free mobile app
Hi dude i too have the same power button problem it's stuck what should i do now
Hello everyone,
Sorry for being too late to post a reply.
It feels so bad that so many people are facing this issue after investing their hard earned money and getting a faulty device. I did get many E-Mails regarding the same. And I tried to help each and everyone of them as much as I could.
Do not panic, it is just a piece of technology, and I guess you should be able to get a replacement easily.
I'm not sure what is the replacement duration for the phones purchased from the dealer. But normally, online shopping websites provide you 30 days of replacement or money back.
So, this is for the guys who faced issues regarding the Power Button/Volume Rockers. When I faced this issue, my phone was just a few days old.
What steps did I take? And what steps should you take? If ever you got a phone from Online Shopping websites like E-Bay, Flipkart, etc., you should immediately call them and let them know that you have got a faulty device. In most of the cases they will surely replace it. They do have a 30 days replacement policy. If you face this issue after 30 days of the purchase, then all you can do is take it to the service center and tell them to replace, if they refuse, getting it repaired is the only choice you have. Head to the nearest HTC Service Center. (Which I hate)
Now, if you have purchased the device from a dealer, shop, get to the Service Center as soon as your hardware buttons start acting up. Tell them that you need a replacement, if they tell you that they will get it repaired, just say a NO to it. Because it will be time consuming and they will end up screwing the device even more. Just simply say that you need a replacement for your device.
They will inspect the device, see if there are any chances of wear and tear.
Then they shall do some online form filling thing, and give you some papers to sign. Read and sign them.
Later they will check the phone and the accessories, if they find everything is proper, they will pack the phone. And tell you to go back to the dealer, along with the letter they provide you.
Give your faulty unit to the dealer, also the letter, and get your replacement device. Or any other phone if you wish. (That's all that happened in my case)
Many of you will end up getting your phone for a repair. Which will not only consume time, but this problem will occur more often. So better say a no no to the repair.
I was lucky enough to face this issue right after 7 days of my purchase of the device. And I got a replacement. Also, in my case, the service center wasn't authorized to open the devices. They needed to send it to some other place which was far away from my city. I did tell them to replace the phone and fortunately they agreed to it. I later went to the dealer for a replacement phone, he didn't have 816 in stock. I got another phone instead.
And NO, a flipcover or anything as such will not help you from protecting your phone. Trust me on this. It has nothing to do covers and how you keep your phones. We all keep phone in pockets, and not all face issues like this. This is because of the poor designing flaw by HTC. Which is later solved by its successor the Desire 820. There are numerous complaints with the hardware buttons on the HTC Desire 816.
I was lucky because the HTC distributor was a friend of mine. And he did assist me very well.
Hope this helps somehow.
Cheers!
Rockstar600 said:
Hello everyone,
Hope you are doing well,
As you can already know by the topic name. My 7 day old HTC Desire 816 has gone for a toss. You might ask how?
Here's the whole story. ( I haven't been posting much of topics like this, bear with me if I miss out any point)
I got the phone around 7-8 days ago. I wanted a secondary Android phone that can be used as a multimedia device, and can fit my needs for Music, surfing the web, Whatsapp, Facebook and so on. I finally decided to get this phone. I was quiet happy with it. But then suddenly after 2 days, I had this issue of the power button getting stuck inside the phone's body, and that too all by itself. And I got a message saying "To restart your device, press the power button and volume up/down button." I didn't even know why that happened, but then I thought that it might have happened because I kept the phone in my jeans. The jeans itself wasn't that tight, at least not tight for a phone's power button to get stuck!
This issue was somehow solved by gently pressing the power button again. And it used to work fine after.
But today night, (13th FRIDAY!!! June 2014) when I kept my phone to charge, the same message appeared "To restart your device, press the power button and volume up/down button." I took it normally, thinking this happened because the power button might have been stuck again, and this time the phone wasn't in my jeans pocket either, so I gently pressed it again. But this time, nothing happened. And the power button was literally inside the phone. I tried pressing it a bit harder thinking it would release itself somehow, but nothing happened either.
Maybe I just have a faulty unit? Or is it something else that's making this happen? Just disappointed because this happening to a week old device is just too bad. I have no idea what will the Service Center guys will have to tell me.
I wanted to ask can I get a replacement? I don't want to use the same handset now. Also, asking the fellow Desire 816 owners, do they face the same issue?? Like the power button not responding? Or the volume button??
It is almost 2am, tomorrow I will be visiting the service center and would let them know about the issue. I will keep you guys updated if ever interested. Fingers crossed :fingers-crossed:
Click to expand...
Click to collapse
I am also getting the same problem My phone is just 3 months old or lesser....Otherwise everything is working fine...Sometimes I am not able to press power button Its so slim button...please help me what to do....Its really embarrasing after spending this much amount your are getting this kind of error.
Abhay chaudhary said:
I am also getting the same problem My phone is just 3 months old or lesser....Otherwise everything is working fine...Sometimes I am not able to press power button Its so slim button...please help me what to do....Its really embarrasing after spending this much amount your are getting this kind of error.
Click to expand...
Click to collapse
2-3 months old. I cannot comment on getting a replacement. You should try, maybe fight with the service center guys. I'm talking straight on point.
If they refuse. Get it repaired. That's all you can do.
All the best [emoji106]
Sent from my Barrett .50 Cal.
solved the issue i think.
my phone is only 3 days old and i got tired of it, so i opened it up and let me tell you, that was such a slooowww processes. but once i got the board out, i put like 1/4 of a drop of oil on it, and almost immediately it worked free, just make sure to kind of rub it into the contact switch hole. ill post some pics, there not the greatest but it works great now
demolishionc4 said:
my phone is only 3 days old and i got tired of it, so i opened it up and let me tell you, that was such a slooowww processes. but once i got the board out, i put like 1/4 of a drop of oil on it, and almost immediately it worked free, just make sure to kind of rub it into the contact switch hole. ill post some pics, there not the greatest but it works great now
Click to expand...
Click to collapse
I wouldn't do it personally, or recommend anyone to do this.
But if this works well for you, then awesome.
Yes, kindly post the images.
Sent from my Barrett .50 Cal.
oh i diffidently agree its not for the faint of heart, i couldn't find any teardowns on the phone so i just winged it and i found that the case has 2 glue strips at the battery and in the pic you can see i tore the wrapper on the battery finding out, but there is no physical damage to the battery so im good . in the other photo you can see the surface mounted switches for the volume and power and in my case the power could be flicked back out once pushed in so thats why i though it was sticking. extreamly small dab of airtool oil and bam its good. BUT that is my case. i cant vouch that its everyones.
demolishionc4 said:
oh i diffidently agree its not for the faint of heart, i couldn't find any teardowns on the phone so i just winged it and i found that the case has 2 glue strips at the battery and in the pic you can see i tore the wrapper on the battery finding out, but there is no physical damage to the battery so im good . in the other photo you can see the surface mounted switches for the volume and power and in my case the power could be flicked back out once pushed in so thats why i though it was sticking. extreamly small dab of airtool oil and bam its good. BUT that is my case. i cant vouch that its everyones.
Click to expand...
Click to collapse
Kudos to you!
At least someone tried this.
My 816 was insured. I could have tried to open it. But i didn't wanted to keep the 816 with me after facing this issue with a new handset. Hence I ended up exchanging it.
Happy that your power button is rocking perfectly after this DIY.
Cheers!! [emoji482]
Sent from my Barrett .50 Cal.
thanks, yeah i really like the phone and i'm a diy kinda person. been playing with androids since they came out so i'm rather comfortable fixing them myself. just wish they didn't glue the battery to the casing >.< kinda ticked me off. but the case has no creases so all's well that ends well. now that i think about it though. i should of lubricated the volume keys while i was in there too...
I also oiled my power button switch but I didn't disassemble the phone. Here's how I did it - perform at your own risk. Read all of the steps first and then be very very gentle.
Tools: lots of light (led headlamp), thin prying device (fingernail and/or plastic card), oil (3-in-One multipurpose), sewing needle
Step 1: Push on the top end of the power button. (do this assuming the phone is 'standing' up ,-e.g. head phone jack is pointing straight up) This will raise the lower end of the power button
Step 2: Grab onto the lower end of the button with your fingernail or pry device
Step 3: Slightly and gently pull on the button across its length (do this as if the phone is laying down face up, e.g. the phone's screen is pointing up). Do not pull the button out all the way. If you are doing it right, you can see a very small squarish switch with a rubber plunger - this is your power button switch, and it is what is getting stuck. This is where having lots of light begins to be your best friend
Step 4: With the button still slightly pulled out lengthwise, insert the needle into the button slot and work the rubber plunger loose. I ended up using the sharp end of the needle to stick into the rubber and pull it out back into its normal resting position. Again, be gentle (p.s. you could probably do step 5 before this step as it may help loosen the plunger up a little)
Step 5: Lubricate the rubber plunger. Dip the sharp end of the needle into a little bit of oil and run the point of the needle around the edges of the rubber plunger. Be careful not to over oil, a little bit goes a long way
Step 6: Lubricate the switch. Use the eye end of the needle to push on the rubber plunger a few times
Step 7: Repeat steps 4-6 as needed
Step 8: Release the power button and test (the button may work for a few presses and then stick again)
Step 9: Repeat steps 1-8 as needed
beeristasty said:
I also oiled my power button switch but I didn't disassemble the phone. Here's how I did it - perform at your own risk. Read all of the steps first and then be very very gentle.
Tools: lots of light (led headlamp), thin prying device (fingernail and/or plastic card), oil (3-in-One multipurpose), sewing needle
Step 1: Push on the top end of the power button. (do this assuming the phone is 'standing' up ,-e.g. head phone jack is pointing straight up) This will raise the lower end of the power button
Step 2: Grab onto the lower end of the button with your fingernail or pry device
Step 3: Slightly and gently pull on the button across its length (do this as if the phone is laying down face up, e.g. the phone's screen is pointing up). Do not pull the button out all the way. If you are doing it right, you can see a very small squarish switch with a rubber plunger - this is your power button switch, and it is what is getting stuck. This is where having lots of light begins to be your best friend
Step 4: With the button still slightly pulled out lengthwise, insert the needle into the button slot and work the rubber plunger loose. I ended up using the sharp end of the needle to stick into the rubber and pull it out back into its normal resting position. Again, be gentle (p.s. you could probably do step 5 before this step as it may help loosen the plunger up a little)
Step 5: Lubricate the rubber plunger. Dip the sharp end of the needle into a little bit of oil and run the point of the needle around the edges of the rubber plunger. Be careful not to over oil, a little bit goes a long way
Step 6: Lubricate the switch. Use the eye end of the needle to push on the rubber plunger a few times
Step 7: Repeat steps 4-6 as needed
Step 8: Release the power button and test (the button may work for a few presses and then stick again)
Step 9: Repeat steps 1-8 as needed
Click to expand...
Click to collapse
God!! Just sell the mother freaking defective handset! Why cause so much pain to yourself!!!
Sent from my A0001 using XDA Free mobile app