Related
I just got my galaxy s2 a month ago and was wondering, if I get a hardware defect or brick, will Tmobile replace It as long as its the first year on contract? That is what happened about 4 years ago with my other phone but I would like to know if Tmobile will still do this.
Thanks
Sent from my SGH-T989 using Tapatalk
Rooting voids your warranty. If they can *see* its been rooted, you will be charged a restocking fee of $400+
Sent from my SGH-T989 using xda premium
It's best you go through Samsung, from eat I've heard, as they not really check if you're phones been rooted
htwnzballa09 said:
I just got my galaxy s2 a month ago and was wondering, if I get a hardware defect or brick, will Tmobile replace It as long as its the first year on contract? That is what happened about 4 years ago with my other phone but I would like to know if Tmobile will still do this.
Thanks
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
Well...i got mine about a couple months. They told me they could replace the phone only if phone has not been software or hardware modified..as i understand...only if they see phone is like when they gave it to u @ very first time. There is a way to restore ur phone and unroot it. So make sure u dowload the .tar file and keep it in PC in case u need to flash stock rom...via Odin before send phone to replace it....or any other similar situation. Follow the link at the bottom.
If u pay insurance Samsung will replace ur phone even if its stolen or lost. In that case u have to pay $150 in order to get a new one. Sorry about my english. ...just trying to help. Good luck.
http://forum.xda-developers.com/showthread.php?t=1513359
Sent from my SGH-T989 using XDA
ToledoG28 said:
Well...i got mine about a couple months. They told me they could replace the phone only if phone has not been software or hardware modified..as i understand...only if they see phone is like when they gave it to u @ very first time. There is a way to restore ur phone and unroot it. So make sure u dowload the .tar file and keep it in PC in case u need to flash stock rom...via Odin before send phone to replace it....or any other similar situation. Follow the link at the bottom.
If u pay insurance Samsung will replace ur phone even if its stolen or lost. In that case u have to pay $150 in order to get a new one. Sorry about my english. ...just trying to help. Good luck.
http://forum.xda-developers.com/showthread.php?t=1513359
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
I've heard of T-Mobile replacing the phone at the cost of the $130 for Tier 3 Smart Phones, but Samsung replacing them? I haven't heard of that.
Hmm...I voided my options the day I got mine, Lol.
TerrorCandii™ Gaming
I bought the insurance.
Thing is,everything in writing,it seems nothing is covered.
I spoke with tmo,and the insurance,and they both said "no matter what happens (excluding rooting/roms) "
Is covered.But in writing,nothing they said seems to be covered.
From my understanding tmo will replace the phone if its less than a year.But tmo is in financial hardship so who knows what they will do.
Im still waiting on a $30 credit for stuff I never purchased.
Forgive my English...
But,Im just illiterate.
Just go back to stock.its easy.
Sent from my SGH-T989 using XDA
Samsung warranties their devices for 1 year, it has nothing to do with tmobile. Return your device to stock and get a new one if there is a problem. If it's hard bricked tmobile cant tell what you've done to it, anyways. They send it to sammy and they jtag it and it goes back into circulation as a refurb.
You can reset the counter of flashes in order to return the phone for safe stocking
Sent from my SGH-T989 using xda premium
iwasblown said:
You can reset the counter of flashes in order to return the phone for safe stocking
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
But note, the flash counter is only changed when you flash roms through Odin. Any roms flashed through Clockwork Recovery will not add to the counter. Just adding on to what you said.
G1ForFun said:
But note, the flash counter is only changed when you flash roms through Odin. Any roms flashed through Clockwork Recovery will not add to the counter. Just adding on to what you said.
Click to expand...
Click to collapse
This is somewhat true. Some custom kernels such as cm kernel can add to the counter even if flashed through CWM.
Touche to the posts made by the community. Good work.
Sent from my SGH-T989 using xda premium
G1ForFun said:
But note, the flash counter is only changed when you flash roms through Odin. Any roms flashed through Clockwork Recovery will not add to the counter. Just adding on to what you said.
Click to expand...
Click to collapse
Hey g1...
I don't know much of Odin,but I returned to stock twice?
Would that show up as 2 for the flash count?
Sent from my HTC_Amaze_4G using XDA
sunlaw2 said:
Hey g1...
I don't know much of Odin,but I returned to stock twice?
Would that show up as 2 for the flash count?
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
Check your counter, sometimes it trips and sometimes it doesn't. Very simple to check yourself, as no one can tell you what's on your phone
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
i have a tmobile galaxy s3 if i root it will i lose the insurance that i have on my phone ?? i know is a stupid question i just want to be 100 percent sure
Yes
Sent from my SGH-T999 using xda premium
Depends on the insurance. Need more info. Also a diff between rooting and being caught rooting. If it is working enough for them to tell you rooted on a claim it is working enough to reverse before you send it in. Some insurance don't care either way.
Sent from my Nexus 4 using xda app-developers app
I believe you can always unroot it/use triangle away and it will seem as if you did nothing to it. Just don't be stupid and hard brick it
Sent from my Galaxy Nexus using xda app-developers app
If your able to restore stock whitout trouble you can !
:thumbup:
Sent from my SGH-T999V using xda app-developers app
If you shatter your phone and they replace it I don't think they will have a problem replacing it if its rooted.
Besides, if your really paranoid just tell them you dropped it in a lake, (It happened to me once).
um I have asurion as insurance i dont know if by more info this is what you meant.
SOLGarion said:
Depends on the insurance. Need more info. Also a diff between rooting and being caught rooting. If it is working enough for them to tell you rooted on a claim it is working enough to reverse before you send it in. Some insurance don't care either way.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
thank you all for your replies. I am really a noob when it comes to rooting any phone i once manage to root a g2x with alot of videos lol but yeah i wish to root my galaxy so i can use the siaxis app but i dont want to lose my insurance
Warranty yes, insurance no. Rooting voids your warranty, not your insurance. Insurance covers physical damage, so if you hard brick your phone, just to be safe you "accidentally" dropped it in the bathtub.
Sent from my SGH-T999 using Tapatalk 2
thank you very much
Towle said:
Warranty yes, insurance no. Rooting voids your warranty, not your insurance. Insurance covers physical damage, so if you hard brick your phone, just to be safe you "accidentally" dropped it in the bathtub.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
I think you'd win in small claims if Samsung denied you warranty because you rooted your device, assuming there is a product defect.
To be honest there's also a choice DONT ROOT. It seems like it's all new to you, and believe me Samsung phones are way easier to brick than LG or HTC if you don't read carefully. Look if it's worth the risk playing a android game with a ps3 controller or loosing your phone for a period of time. If you go ahead and do it make sure you BACK UP YOUR EMEI, many times that gets overlooked when it's really the most important thing in your phone.
Sent from my SGH-T999 using xda app-developers app
psykhotic said:
I think you'd win in small claims if Samsung denied you warranty because you rooted your device, assuming there is a product defect.
Click to expand...
Click to collapse
thank you
daxecutioner24 said:
To be honest there's also a choice DONT ROOT. It seems like it's all new to you, and believe me Samsung phones are way easier to brick than LG or HTC if you don't read carefully. Look if it's worth the risk playing a android game with a ps3 controller or loosing your phone for a period of time. If you go ahead and do it make sure you BACK UP YOUR EMEI, many times that gets overlooked when it's really the most important thing in your phone.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
thank you.... im scared to root my phone so im still thinking
Georican said:
thank you.... im scared to root my phone so im still thinking
Click to expand...
Click to collapse
Just read, read, read. Then read some more. Make sure you fully understand every possible thing that can go wrong (I.e. Losing imei) and how to fix it. If you know what can happen, and how it happens, you will know how to avoid those things. Never have the "I will cross that bridge when I get there" attitude. Almost everything that can go wrong is 100% preventable/curable if you know about it ahead of time. If you don't feel like you can explain to someone else how to root or fix their phone, you're not ready yet.
Sent from my SGH-T999 using Tapatalk 2
Georican said:
thank you.... im scared to root my phone so im still thinking
Click to expand...
Click to collapse
No problem haven't rooted mine and I rooted every other phone I have. I just feel android is android it all looks the same. Not much difference between roms apart from the speed with build props and bloatware free. While you can always prepared yourself 100 percent there's always that random encounter that you can get with electronics that is not your fault and just happens.
Sent from my SGH-T999 using xda app-developers app
So yesterday my brother called tmobile(its its account) to try a warranty exchange on my note, since my charging port is too loose. They said that my warranty is void becouse the phone been rooter. they went thru my web history and found the xda page there. So right mow im f*cked! no warranty and a phone woth a loose port! Gonna try unrooting for a while and not use the xda page for a while to see if does bastards will forget about me been rooted. Im gonna miss been rooted... ahhhhh!
Any one can visit xda. That should not be reason why they said you are rooted.
Unroot phone and get tmo on chat. May be that will work. Best of luck
Sent from my SGH-T999 using xda app-developers app
That means nothing. Return it in stock form and they must make it right.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Lol Careful op might be an undercover t mobile agent ... jk
BS
Carbon Nightly | Holo Glass Theme | Crack Flasher
s3rgio4 said:
So yesterday my brother called tmobile(its its account) to try a warranty exchange on my note, since my charging port is too loose. They said that my warranty is void becouse the phone been rooter. they went thru my web history and found the xda page there. So right mow im f*cked! no warranty and a phone woth a loose port! Gonna try unrooting for a while and not use the xda page for a while to see if does bastards will forget about me been rooted. Im gonna miss been rooted... ahhhhh!
Click to expand...
Click to collapse
Try calling samsung directly. They won't swap your phone instead will fix it. Still better than nothing.
chingoo04 said:
Try calling samsung directly. They won't swap your phone instead will fix it. Still better than nothing.
Click to expand...
Click to collapse
Or you can buy a new usb and fix it yourself http://www.etradesupply.com/oem-samsung-galaxy-note-ii-sgh-t889-charging-port-flex-cable-ribbon.html $12.00
deeznutz1977 said:
Or you can buy a new usb and fix it yourself http://www.etradesupply.com/oem-samsung-galaxy-note-ii-sgh-t889-charging-port-flex-cable-ribbon.html $12.00
Click to expand...
Click to collapse
That's not bad at all.
Sent from my GT-N7105 using Tapatalk 2
Z51 said:
That's not bad at all.
Sent from my GT-N7105 using Tapatalk 2
Click to expand...
Click to collapse
Cheaper then the warranty replacement fee t mobile charges
Im going to return it back to stock for sure. What ive been thinking was just taking it to the tmobile store directly, and from there maybe they can make the replace order. Thats what my sister did last time with her htc one s. Im going to try that first and if dont work im just gonna call Samsung.
s3rgio4 said:
Im going to return it back to stock for sure. What ive been thinking was just taking it to the tmobile store directly, and from there maybe they can make the replace order. Thats what my sister did last time with her htc one s. Im going to try that first and if dont work im just gonna call Samsung.
Click to expand...
Click to collapse
Don't forget triangle away if you've tripped your flash counter
Sent from my SGH-T889 using xda app-developers app
Sounds like your device status has changed to modified, go in download mode and check the binary counter.
If its "Yes" then use triangle away to reset the counter, and then odin back to stock.
Sent from my SGH-T889 using xda app-developers app
Yeah, it does say modified and thanks, I will use triangle away
s3rgio4 said:
So yesterday my brother called tmobile(its its account) to try a warranty exchange on my note, since my charging port is too loose. They said that my warranty is void becouse the phone been rooter. they went thru my web history and found the xda page there. So right mow im f*cked! no warranty and a phone woth a loose port! Gonna try unrooting for a while and not use the xda page for a while to see if does bastards will forget about me been rooted. Im gonna miss been rooted... ahhhhh!
Click to expand...
Click to collapse
So you actually think that they knew it was rooted based on a phone call someone else made?
Odin to stock triangle away then take to store
Sent from my SGH-T889 using Tapatalk 2
My wifes old vibrant was rooted and the speaker went out on it, took it too tmobile and they sent me a free replacement.
Sent from my SGH-T889 using xda app-developers app
Only reason they knew is due to not using triangle away.
Has nothing to do with visiting the xda forums. It would be bad businesses if they did that and unacceptable.
Many people here are not rooted who visit these forums.
Fancy pants Note ||
What about mobile odin? I used it and flashed the version I was with mobile odin and it returned me back to stock even when I was rooted and running JM11. It all said no no and official. And normal status.
Sent From Land Of Ooo. Using a Jedi Mastered Note 2.
"Where you think she at when she ain't with you?"...
Galaxysm said:
What about mobile odin? I used it and flashed the version I was with mobile odin and it returned me back to stock even when I was rooted and running JM11. It all said no no and official. And normal status.
Sent From Land Of Ooo. Using a Jedi Mastered Note 2.
"Where you think she at when she ain't with you?"...
Click to expand...
Click to collapse
The t mobile dude was trolling him and he bit., plain and simple
Some people are just gullible.
Sent from my SGH-T889 using xda premium
Try a good protection plan, so in the future you can skip dealing with T-Mob.
http://www.squaretrade.com/
I recently cracked my display, was going to go in and pay my deductible, was just wondering. Should I restore my device back to stock first? Are they going to try to say I some how broke my screen by running a custom rom?
Sent from my SPH-I710 using xda premium
i would go ahead and restore just in case... but if you dont want to you could go ahead and try sending it in or you could just buy a replacement screen off of ebay
I agree with eisawi, just nandroid and flash the stock tar and when you get your phone back restore the nandroid
Sent from my SPH-L710
xblackvalorx said:
I recently cracked my display, was going to go in and pay my deductible, was just wondering. Should I restore my device back to stock first? Are they going to try to say I some how broke my screen by running a custom rom?
Sent from my SPH-I710 using xda premium
Click to expand...
Click to collapse
I suggest following the link and using that method to get 100% stock with flash counter reset
http://forum.xda-developers.com/showthread.php?t=1904099
Sent from my blue galaxy
miller710 said:
I suggest following the link and using that method to get 100% stock with flash counter reset
http://forum.xda-developers.com/showthread.php?t=1904099
Sent from my blue galaxy
Click to expand...
Click to collapse
Agreed :good: . When sending a Device in for Service, it's always best to be 100% Stock. You never know who's going to be poking around.
all u need is to reset the flash counter to 0 and ul be ok. they could careless about root. i took my htc evo in to get my s3 and the worker was impressed with me getting s-off. told him im gonna root my s3 when i get home
unrevoked said:
all u need is to reset the flash counter to 0 and ul be ok. they could careless about root. i took my htc evo in to get my s3 and the worker was impressed with me getting s-off. told him im gonna root my s3 when i get home
Click to expand...
Click to collapse
Not everyone is lucky with cool sales reps
Sent from my SPH-L710 using xda app-developers app
I asked him if it was illegal he said no. Unlocking the phone is
Sent from my SPH-L710 using xda premium
unrevoked said:
I asked him if it was illegal he said no. Unlocking the phone is
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Yes, it's not illegal. But it does void your claim on the warranty, and if the rep was having a bad day, he could have easily turned you away for rooting.
What I have found is that although it is not " illegal " . It does not necessarily mean that you will not get a hard time about it. I have had very different experiences even in the same store. Both negative, and positive. So I've learned it's better to remove as many reasons for people to give you a hard time as possible.
TEAM MiK
MikROMs Since 3/13/11
unrevoked said:
I asked him if it was illegal he said no. Unlocking the phone is
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
It isn't. But there's always "That Guy" who feels he can deny you service because you can do fancy things to your phone
Yea i could understand that. But i would tell them il come back hen its not void. Thats just my way of handling people like that. If not u can always say u lost it in the lake or it got stolen. Just means more paperwork.
Sent from my SPH-L710 using xda premium
unrevoked said:
Yea i could understand that. But i would tell them il come back hen its not void. Thats just my way of handling people like that. If not u can always say u lost it in the lake or it got stolen. Just means more paperwork.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
I guess it's easier to complicate things and waste more of your time instead of taking an extra minute and running ODIN.
Well I don't think being rooted would have any affect on a cracked screen. However I would restore and unroot to be safe. Never know if some pissed of employee wants to take is anger out on you and flag something on your account. Or put notes that could hurt future insurance issues.
Sent from my Freeza MD4 Stock Rooted Galaxy S3
TheSocalGuy79 said:
Well I don't think being rooted would have any affect on a cracked screen. However I would restore and unroot to be safe. Never know if some pissed of employee wants to take is anger out on you and flag something on your account. Or put notes that could hurt future insurance issues.
Sent from my Freeza MD4 Stock Rooted Galaxy S3
Click to expand...
Click to collapse
Regardless if you want stock the method I linked to is one zip to flash saves a lot of time tbh. I keep it on my sd card after I went through hell to get back to stock when my charge port busted and I couldn't connect to my pc.
Sent from my blue galaxy
I was having an issue with my wife's Epic 4G and I was talking to 2d level tech support and told her I was rooted and she said that didn't matter. Also had the support person at the store (not a 3rd party store, but an authorized service center) in KC tell me the same thing. So I just don't worry about it now.
best to be on the safe side
look, its best to stay on the safe side... make a nandroid backup and unroot your phone... its your best bet... it is easily the safest way to go
Ok i know if my Knox counter changes to anything higher than 0x0 it gets voided right... Ok cool but voided/rejected by who? Samsung? Or tmobile's warrenty exchange? Because from what i read everyones talking this repair this n that "i sent out for repair.." Ok but im not sending anything for repair its a WARRENTY EXCHANGE due to usb port problems... Does it get voided by tmobile? Please and thank you
Btw: i search all throught the forums and threads of knox for this and havent found anyone talking about the "WARRANTY EXCHANGE" like i said before ive read about ppl getting their device sent to repair rejected... But what about when they send u the front piece (no battery no back plated **refurbished**) and u send it back in a white box... Thats what i dont see anyone talking about...
Once again thanks in advance i just wanted to get that straightened out... :thumbup:
Sent from my GT-I9505G using Tapatalk
We are not positive if KNOX is used for warranty purposes. Warranty exchange can be done in person at a Tmobile store or having it shipped out. It is best to go to a store and try and get it replaced. A lot of the clerks are clueless about warranty and you shouldn't have any problems with an exchange. :thumbup:
Sent from my SGH-M919 using XDA Premium 4 mobile app
As long as you Odin the stock ROM you should be fine.
They don't seem to really care. They just want us to know they have the upper hand.
I've warranty exchanged a s3 and an s4 recently and just odin'd to stock.
No problems.
Sent from my SGH-M919 using xda app-developers app
Android_Monsters said:
As long as you Odin the stock ROM you should be fine.
They don't seem to really care. They just want us to know they have the upper hand.
I've warranty exchanged a s3 and an s4 recently and just odin'd to stock.
No problems.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
With knox (0x1)?
Thanks in advance
Sent from my GT-I9505G using Tapatalk
xdapowerapps said:
We are not positive if KNOX is used for warranty purposes. Warranty exchange can be done in person at a Tmobile store or having it shipped out. It is best to go to a store and try and get it replaced. A lot of the clerks are clueless about warranty and you shouldn't have any problems with an exchange. :thumbup:
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I never do the exchange thru a T-mobile store. I asked once about it to one of the reps at the store and they said i have to call (mytouch days lol) so ever since then I've always used the one year warrenty with Tmobile.. Not insurance or asurion... Simply..One year warrenty.. So they first serve the white box with the device then i send mine back in the same box within 7 days but i wanna know will they care about knox? Since its not a repair?..
Thanks in advance!
Sent from my GT-I9505G using Tapatalk
Anyone?
Sent from my GT-I9505G using Tapatalk
Slicktune said:
Anyone?
Sent from my GT-I9505G using Tapatalk
Click to expand...
Click to collapse
I haven't exchanged any with the knox counter triggered, But I can tell you this much, a T-mobile rep is more concerned about water damage than anything else. that's why the 1st thing they do is to take ur battery out and check little white sticker it turns red/pinkish when exposed to water.
other than that u shouldn't have a problem, just odin back full stock and and take it back .. I would try it but I just replaced my old S4 a couple days ago and its working fine.
just go in there like a boss and demand an exchange... LOL JK