Develop Bugs

Proximity sensor failure

My DHD has problems with the proximity sensor. I returned the device to the vodafone store (Netherlands), and they changed the device for a new one that worked.
Today, 1 day later, my second DHD is now having the exact same problem with the proximity sensor.
When I make a call, the screen immediately goes black, and the device no longer responds to any button (not even the power button on top). The ony way to get the device back to life is by removing and reinserting the battery.
Video of the problem
When I receive a call, the screen stays unlocked, even when the device is placed against my ear, so I end up with my ear pressing the active screen....
I've read more complaints about this exact problem on the tweakers.net forum. It is still unknown whether this is a hardware of software failure.
UPDATE
The problem seems to be related to the lightsensor, when holding a locked DHD in front of a bright light source, the device wil unlock (as long as you keep it in front of the light).
It might be, that when used in bright daylight a DHD will function properly.
Also, when calling using the headset, the problem does not occur. When inserting a headset in a "locked" DHD, it will wake up.
UPDATE2
Some facts, to "bust" some myths about the problem:
- It seems the problem can happen on all DHD's, not just devices with a particular S/N, software version, carrier (telco) or color.
- It has something to do with the light sensor (which is the same sensor as the proximity sensor) since the device unlocks when held in front of a bright lightsource, some users claim their device works well, as long as they are in daylight.
- The DHD uses a CM3602 proximity/light sensor, the same as a regular Desire
- The problem might not occur immediately after purchase, sometimes it takes a few days before it starts, thus switching your DHD for a new one might only solve your problem for a few hours/days (this is what happend to my second and third... yes third device)

Seems like the same kind of problem: http://forum.xda-developers.com/showthread.php?t=811282

Exactly the same post. Nice detail that I'm also a Dutch user bought it at a Vodafone store.

So, that's at least 3 devices reported with this problem.
Is there a way to turn off the proximity sensor? This would mean I have to turn the screen off manually when I make or receive a call, but that way, I don't have to reset the device every time I make a cell

Maybe you guys have found why it failed the google test ?

1-2-3 from the first stock - that is an failure that will come back to all of us...
did you try contact HTC ??

I wouldnt be very worried tbh, this is surely software related else they wouldnt release any batch of cellphones and delay the release for more than just a few weeks.

Can you make a Video and load it up on Youtube?
If we have a video it´s much easier to show HTC the problem... maybe we can load this video up on facebook to the HTC page...

Really bad if this failure concerns all DHDs. But why 3 devices?
I only count LeonM1234 and WizardX?
Edit: Ah I see 2x LeonM1234 and 1x WizardX. Forget this post

liorra3 said:
1-2-3 from the first stock - that is an failure that will come back to all of us...
did you try contact HTC ??
Click to expand...
Click to collapse
Will try contacting HTC Netherlands tomorrow, today is Sunday...
name_th said:
Really bad if this failure concerns all DHDs. But why 3 devices?
I only count LeonM1234 and WizardX?
Click to expand...
Click to collapse
This is my second DHD with this problem
P.S. Can any mod please remove the 1 post per 5 minutes limit, it is quite annoying... thanks!

A lot of HTC phones have a similer problem. Its S/W related (the desire had it when it was first out e.g. it the screen used to go black and not re-light untill you placed it on a table or the other person hung up)
I would be suprised if 3 phones have the same fault unless it SW related :-D

HTC's new Windows phone seems to have a similar error with the proximity sensor:
As I'm a new user I'm not allowed to post a working link. I try to write it so the system accept it.
www . techeye.net / mobile/one-day-after-launch-event-windows-phone-bug-spotted
If this turns out to be true it's more hardware related than software, isn't it?

i think to cancel my DHD order until that issue will check.
Apache14 said:
A lot of HTC phones have a similer problem. Its S/W related (the desire had it when it was first out e.g. it the screen used to go black and not re-light untill you placed it on a table or the other person hung up)
I would be suprised if 3 phones have the same fault unless it SW related :-D
Click to expand...
Click to collapse
the solution with the desire was an software update ?

Milini said:
HTC's new Windows phone seems to have a similar error with the proximity sensor:
As I'm a new user I'm not allowed to post a working link. I try to write it so the system accept it.
http://www.techeye.net/mobile/one-day-after-launch-event-windows-phone-bug-spotted
If this turns out to be true it's more hardware related than software, isn't it?
Click to expand...
Click to collapse
There you go proper link and welcome!

liorra3 said:
i think to cancel my DHD order until that issue will check.
the solution with the desire was an software update ?
Click to expand...
Click to collapse
Yep was solved with a S/W update

You can add one more to the list. Friend of mine had the same problem with his proximity meter. I will receive my D-HD either tomorrow or the day after, I'll let you know if it works properly.

mach03 said:
You can add one more to the list. Friend of mine had the same problem with his proximity meter. I will receive my D-HD either tomorrow or the day after, I'll let you know if it works properly.
Click to expand...
Click to collapse
Keep in mind, my device worked as it should the first day...

i don't understand how it can work fine one day and the following day it messes up lol

Apache14 said:
Yep was solved with a S/W update
Click to expand...
Click to collapse
hee
sorry for the noob one, but s/w - is ? they need make some software update ? or replace the phone ?

liorra3 said:
hee
sorry for the noob one, but s/w - is ? they need make some software update ? or replace the phone ?
Click to expand...
Click to collapse
s/w is software... you practically answered your own question

[Q] Server error occurred. Restart Camera.

The video camera function on my camera is no longer working and I’m not sure why. This phone is less than 5 weeks old and I have already taken videos with it. This upsets me because I have a 4 month old that I love to record especially when it comes to his firsts. The led flash light comes on when I push the video button, the screen switches and freezes. The message saying error prompts and when I close the camera, the led light will remain on until I reopen the camera. Hopefully you can help me figure this out, many thanks!

jacqueline robert said:
The video camera function on my camera is no longer working and I’m not sure why. This phone is less than 5 weeks old and I have already taken videos with it. This upsets me because I have a 4 month old that I love to record especially when it comes to his firsts. The led flash light comes on when I push the video button, the screen switches and freezes. The message saying error prompts and when I close the camera, the led light will remain on until I reopen the camera. Hopefully you can help me figure this out, many thanks!
Click to expand...
Click to collapse
Just a guess.. but you did in another posting say...
jacqueline robert said:
I install S5 Video App but it does not work properly in my note3. Can I use it in my device?
Click to expand...
Click to collapse
Which indicates you have been making changes to your phone related to video. Did you remove that or are you still using it.
Without knowing what your phone condition is in, it is very possible that other changes you have made is causing the problem as well...
Like...
jacqueline robert said:
Thanks For your Great Tutorial. It really helps me to update my Modem.
Click to expand...
Click to collapse
jacqueline robert said:
I think gravity box is better than other.
Click to expand...
Click to collapse
Most don't need to update their modem and if you installed software that modifies how your phone works, you might try turning them off or uninstalling them to see if they are the cause of your problems.

jacqueline robert said:
The video camera function on my camera is no longer working and I’m not sure why. This phone is less than 5 weeks old and I have already taken videos with it. This upsets me because I have a 4 month old that I love to record especially when it comes to his firsts. The led flash light comes on when I push the video button, the screen switches and freezes. The message saying error prompts and when I close the camera, the led light will remain on until I reopen the camera. Hopefully you can help me figure this out, many thanks!
Click to expand...
Click to collapse
ive also experiencing this SERVER ERROR OCCURED. RESTART CAMERA.. do you find a solution or did you fix it??? thnks..

Server error occurred. Restart Camera.
Same error on Galaxy A5.
Android 4.4.4
Tried: force stop, clean cache, clear data - problem repeatet!
Any help?

jacqueline robert said:
The video camera function on my camera is no longer working and I’m not sure why. This phone is less than 5 weeks old and I have already taken videos with it. This upsets me because I have a 4 month old that I love to record especially when it comes to his firsts. The led flash light comes on when I push the video button, the screen switches and freezes. The message saying error prompts and when I close the camera, the led light will remain on until I reopen the camera. Hopefully you can help me figure this out, many thanks!
Click to expand...
Click to collapse
u could try booting in safe mode and test if theres any app or tweak that is causing it. or u could enter Service / Test / Hidden functions by dialing *#0*# on your phone dialer and u gonna get to the service mode and check camera itself. also theres another one of those USSD codes that brings u to check the phone gadgets hardware /firmware version to see if it same as the camera app... u could also do a full factory restore from recovery screen if nothing else works remember to do a backup first @ titanium backup.. or if you have fair tech skills u could remove the back cover and remove the battery plate and check if tje battery connectors are in place im sure u could find a note 3 tear down video around.. i had the same problem but with the frontal camera and ended up been the camera was defective and replaced it and worked like charm

I know this thread is kinda old, but since it is on the first page on google's query, I'll post a solution here (found on another site).
The solution is to turn off the phone and remove battery for 10-20 seconds. This should resolve the issue.
Some users report that the issue occurs when you charge your phone via PC or laptop USB port. So, to avoid this, prefer original charger.

thanks
thank you for replying even if the post is old! it simply worked while i was about to sell my phone ! good thing i saw your reply first!

Did you ever find a fix?

Phone calls on lock screen

I've been smashing my head over this to no avail. Prior to side loading 8.1, when my phone rang the caller and swipe up/down would appear on the lock screen, now it rings, but nothing on the lock screen till I wake it with the fingerprint sensor. Did I miss something? Was this changed? I've been through the settings and still can't see anywhere that I missed. This a security feature so no one can see who's calling till you hit the sensor? Any feed back would be appreciated.

I agree surprised more are not annoyed...lol

Doublecore said:
Well it seems it's only happening when connected to Bluetooth. I hadn't noticed since I'm connected to my headset all day at work. Disconnected from Bluetooth and had my wife call me...screen popped right on. So it's another Bluetooth bug I guess.
Click to expand...
Click to collapse
I tested incoming phone calls with and without bluetooth, and came to the same result. Since it's very annoying for the screen to not turn on, I ended up making a macro with Macrodroid to turn the screen on when a call comes in. This workaround will be sufficient for me until Google fixes the bug.

I posted on this same issue last week. It's the last update to Google Phone app that broke this. I don't have the time to report it to them...so hopefully it gets fixed!
https://forum.xda-developers.com/pixel-2-xl/help/google-phone-update-bug-t3718424
*Edit- To fix(?), uninstall the phone app and it will remove the update. Should work then. Of course you won't be able to use Duo for video calling within the dialer...but I couldn't care less about that.

I just had this happen yesterday. Here is a work around with Tasker and Secure Task to wake screen on incoming call.
Import it in Profiles tab in Tasker and make sure you have Secure Task and have it configured with adb.

5150jpd said:
I've been smashing my head over this to no avail. Prior to side loading 8.1, when my phone rang the caller and swipe up/down would appear on the lock screen, now it rings, but nothing on the lock screen till I wake it with the fingerprint sensor. Did I miss something? Was this changed? I've been through the settings and still can't see anywhere that I missed. This a security feature so no one can see who's calling till you hit the sensor? Any feed back would be appreciated.
Click to expand...
Click to collapse
This may be related to the Proximity Sensor bug introduced with 8.1. Do you have a screen protector on your device? Does it cover the PS?

Nope.. No protector on phone at all.

v12xke said:
This may be related to the Proximity Sensor bug introduced with 8.1. Do you have a screen protector on your device? Does it cover the PS?
Click to expand...
Click to collapse
It started for me on the Google Phone update to version 15 on Dec. 14th. I never had this issue on 8.1 that I did the OTA sideload when I got my phone on Dec. 4.
My proximity sensor is fine. Even with always on display, AOD goes off in pocket and turns back on when I pull it out. On a phone call the screen blanks when I put it to my ear and wakes when I pull it away from my head.

Yep -- I just ran into the problem today as well. I've got 8.1.0 on my Pixel 2 XL, and I get this behavior (display not waking up for incoming call) when connected via Bluetooth -- to my car, headphones (Sennheiser PXC 550) or to my Jabra Speak 710 BT speakerphone.
I considered trying Drupe or Truecaller, but then I read that packet sniffing tests show them sending your contacts data off their servers...so I think I'll wait for a fix from Google. Really annoying. There are a couple of threads on this in Google's product forums / Pixel User Community:
https://productforums.google.com/fo...QEn6fH0OI;context-place=forum/phone-by-google
https://productforums.google.com/forum/#!topic/phone-by-google/hdmLGWSMhSM;context-place=topicsearchin/phone-by-google/category$3Adevice-performance%7Csort:relevance%7Cspell:false
So far, Google doesn't appear to be weighing in with any useful commentary. The only "fix" for now seems to be "uninstalling" the phone app (which just reverts back to the OEM installed version) and then not accepting updates to the app. But I've read that this can spin up other issues.

jonstrong said:
Yep -- I just ran into the problem today as well. I've got 8.1.0 on my Pixel 2 XL, and I get this behavior (display not waking up for incoming call) when connected via Bluetooth -- to my car, headphones (Sennheiser PXC 550) or to my Jabra Speak 710 BT speakerphone.
I considered trying Drupe or Truecaller, but then I read that packet sniffing tests show them sending your contacts data off their servers...so I think I'll wait for a fix from Google. Really annoying. There are a couple of threads on this in Google's product forums / Pixel User Community:
https://productforums.google.com/fo...QEn6fH0OI;context-place=forum/phone-by-google
https://productforums.google.com/forum/#!topic/phone-by-google/hdmLGWSMhSM;context-place=topicsearchin/phone-by-google/category$3Adevice-performance%7Csort:relevance%7Cspell:false
So far, Google doesn't appear to be weighing in with any useful commentary. The only "fix" for now seems to be "uninstalling" the phone app (which just reverts back to the OEM installed version) and then not accepting updates to the app. But I've read that this can spin up other issues.
Click to expand...
Click to collapse
Have you tried the tasker profile from post #7 by Pkt_Lnt? That fixed it for me.

JimSmith94 said:
Have you tried the tasker profile from post #7 by Pkt_Lnt? That fixed it for me.
Click to expand...
Click to collapse
Thanks. If this issue goes on much longer, I'll probably try that. Oddly enough, despite having played with custom Android ROMs and modding over the years, I never used Tasker -- concerned that having the add'l service(s) running in the background around the clock would be more of a battery drain.

I updated my phone app yesterday, and the screen lights up again upon receiving a phone call. I disabled the macro that I made in Macrodroid just to make sure.

EMcTx said:
I updated my phone app yesterday, and the screen lights up again upon receiving a phone call. I disabled the macro that I made in Macrodroid just to make sure.
Click to expand...
Click to collapse
Thanks for the info. My phone app updated too, so I'll disable the Tasker profile and see if it lights up without it for me too.

Is there a xposed module to disable the stupid proximity sensor? I'm having some issues with it. It does not wake my screen up when I pull it away from my face.

EMcTx said:
I updated my phone app yesterday, and the screen lights up again upon receiving a phone call. I disabled the macro that I made in Macrodroid just to make sure.
Click to expand...
Click to collapse
JimSmith94 said:
Thanks for the info. My phone app updated too, so I'll disable the Tasker profile and see if it lights up without it for me too.
Click to expand...
Click to collapse
Reports on G+ state it fixes the issue. I've not seen v.16 yet.
https://plus.google.com/u/0/+ArtemRussakovskii/posts/byEHovfFbMj
My last name starts with "S" too, not sure why Jim gets priority over me. I always get updates late, which is why apk mirror is bookmarked. :good:

Pkt_Lnt said:
Reports on G+ state it fixes the issue. I've not seen v.16 yet.
https://plus.google.com/u/0/+ArtemRussakovskii/posts/byEHovfFbMj
My last name starts with "S" too, not sure why Jim gets priority over me. I always get updates late, which is why apk mirror is bookmarked. :good:
Click to expand...
Click to collapse
Oops, mine was still on v15 so thanks to you, I just installed v16 from your link. See there, you're still da man! :good::highfive:

JimSmith94 said:
Oops, mine was still on v15 so thanks to you, I just installed v16 from your link. See there, you're still da man! :good::highfive:
Click to expand...
Click to collapse
I can confirm V16 fixes the phone app and resolves this issue. It's being rolled out gradually, in waves. If you don't see the update on the Play Store, you can download it from APKmirror. Start here:
https://www.apkmirror.com/apk/google-inc/google-phone/

My issue is the exact opposite..
I answer a call on my bluetooth headset while the phone is in my pocket and buttons start being pressed so I have to take the phone out to lock the screen.
Any quick fixes on this issue?

I'm late to the party, but I fixed this on a Pixel 2 XL in our household. In the system's app settings I force stopped the phone app and cleared the app cache, then I disabled the "Flip to Shhh" feature in the phone app settings. If that fix works for you, please leave a reply so we can validate.

MIC mutes during call

I noticed something like that :
Not always but it happens - while talking, suddenly I'm not being heard on the other side. It happens as new connection (at once after connection) or while existing connection (after I said few words.)
What helps ? Pressing mute/unmute.
Phone is brand new.
What's wrong ?

mcemsi said:
I noticed something like that :
Not always but it happens - while talking, suddenly I'm not being heard on the other side. It happens as new connection (at once after connection) or while existing connection (after I said few words.)
What helps ? Pressing mute/unmute.
Phone is brand new.
What's wrong ?
Click to expand...
Click to collapse
same here, I thought it was a problem on the other side, but since other people are having this so probably that's another bug of this phone ;(

Problem seems solved. Everything looks fine after ACR Call Record had been uninstalled.

mcemsi said:
Problem seems solved. Everything looks fine after ACR Call Record had been uninstalled.
Click to expand...
Click to collapse
you mean solved by Sony in last firmware? or you uninstalled something manually? thanks

Just uninstalled ACR app manually. Since then every conversation has absolutely no problem.
Got to find different call record app....

mcemsi said:
Just uninstalled ACR app manually. Since then every conversation has absolutely no problem.
Got to find different call record app....
Click to expand...
Click to collapse
thanks. but i never installed that ACR app here but still i had problems sometimes.. but now it is not happening since some time, so I'll keep monitoring it maybe they fixed also in last firmware...

Hi,
I think I got this problem on my XZ2C but it seems like the last update solved the issue. The proble is purely softwae as the microphone works fine when filming videos...

Proximity sensor

I have seen some reviews about the issue of proximity sensor and turning on the screen during calls ,
Did Xiaomi solve it ?
or
I want to ask if this issue is severe .
sorry for my bad english
thanks in advance

I didn't have any issue with proximity sensor, others say they did... Sincerely i think that they're just holding phone against their head wrong while talking...

Issue exist. Wife and son have problems with screen turning on and off. I watch them while talking. Without any movement of cell phone or head, screen turns on. So, calinorg, you are wrong.

sudy said:
Issue exist. Wife and son have problems with screen turning on and off. I watch them while talking. Without any movement of cell phone or head, screen turns on. So, calinorg, you are wrong.
Click to expand...
Click to collapse
In settings there is an option to turn the proximity sensor on and off

nesoler said:
In settings there is an option to turn the proximity sensor on and off
Click to expand...
Click to collapse
Realy? And you think that I don't know that! C'mon!

sudy said:
Issue exist. Wife and son have problems with screen turning on and off. I watch them while talking. Without any movement of cell phone or head, screen turns on. So, calinorg, you are wrong.
Click to expand...
Click to collapse
You just might be right... I started having some issues with proximity sensor lately, so i believe it could be dirty sensor...

sudy said:
Realy? And you think that I don't know that! C'mon!
Click to expand...
Click to collapse
Excuse me, I just wanted to help

nesoler said:
Excuse me, I just wanted to help
Click to expand...
Click to collapse
how can i do that or where is this option , i don't know about it frankly

Mohamad Gahed said:
how can i do that or where is this option , i don't know about it frankly
Click to expand...
Click to collapse
Call settings/incoming calls

Hi, you can try to calibrate the sensor by tapping several times on kernel version in Settings and see if it works.
Good luck,
zaqm

zaqm said:
Hi, you can try to calibrate the sensor by tapping several times on kernel version in Settings and see if it works.
Good luck,
zaqm
Click to expand...
Click to collapse
It works

calinorg said:
I didn't have any issue with proximity sensor, others say they did... Sincerely i think that they're just holding phone against their head wrong while talking...
Click to expand...
Click to collapse
I think I've heard somewhere that there is a slight problem with the proximity sensor but that was due to it being ultrasonic rather than infrared. I'm not sure but may be that might be the reason.

hi all,
I have a Mi 10T, Indian version(MIUI Global 12.0.5.0 Stable). I have faced this issue from time to time too.
I did something that helped, I cleaned the LED indicator light hole and ear piece opening, using a bubble gum(please watch a few youtube videos on how to do that and do not get any residue of gum stuck in). Then as said above calibrated the sensor from kernel version settings.
Before the clean up, 6/10 calls I faced this nagging issue. Post clean up, its like 1/10 calls , and mostly that one call is usually whatsapp voice call this happens with and not the google phone app.
hope this helps you guys too.
EDIT : P.S. Are people with stock MIUI dailer/phone and messaging app facing this issue too? Kindly mention your phone's ROM version, I am planning to Install Indonesia version of stock MIUI Rom for my device, to get back Stock MIUI Dialer/Phone and messaging app.
Also, I kind of have a feeling that Google phone and messaging app are not optimised for MIUI ROM and/or this device.

yeeshanpocof1 said:
hi all,
I have a Mi 10T, Indian version(MIUI Global 12.0.5.0 Stable). I have faced this issue from time to time too.
I did something that helped, I cleaned the LED indicator light hole and ear piece opening, using a bubble gum(please watch a few youtube videos on how to do that and do not get any residue of gum stuck in). Then as said above calibrated the sensor from kernel version settings.
Before the clean up, 6/10 calls I faced this nagging issue. Post clean up, its like 1/10 calls , and mostly that one call is usually whatsapp voice call this happens with and not the google phone app.
hope this helps you guys too.
EDIT : P.S. Are people with stock MIUI dailer/phone and messaging app facing this issue too? Kindly mention your phone's ROM version, I am planning to Install Indonesia version of stock MIUI Rom for my device, to get back Stock MIUI Dialer/Phone and messaging app.
Also, I kind of have a feeling that Google phone and messaging app are not optimised for MIUI ROM and/or this device.
Click to expand...
Click to collapse
It has nothing to do with Google phone app, sensor is ultrasonic and it is a bit iffy from time to time...

Atasal said:
I have seen some reviews about the issue of proximity sensor and turning on the screen during calls ,
Did Xiaomi solve it ?
or
I want to ask if this issue is severe .
sorry for my bad english
thanks in advance
Click to expand...
Click to collapse
Him I have the very same issue.
Let's admit, Xiaomi note 8 pro is ****.
I've proximity issues and headphone connector issues.
The phone price is great, the quality is not there. Simply it's a big nightmare .
What a big disappoinment.

The issue exists for sure. What a piece of garbage is this phone. :-(

at home the problem appears when I switch the screen to 120hz and disappears at 60hz, it is the 120hz mode that causes concern the infrared sensor does not follow