Im probably going to return my S3 for a new S3, i got it exactly one week ago and this one is crashing and freezing randomly and having random lag all over the place and my scores on benchmarks and nenamark2 is only getting 29.1 fps with 0 applications open and in airplane mode.
Anyways, does the sprint employee have to see the defect on their own? or just check for physical damage?
I brought my S3 in for replacement my due to the Auto Rotate feature failing 100% of the time. Not intermittently.
In addition, I was, and still am experiencing dropped calls. Both these issues were written on the trouble ticket, although I was only bringing in the S3 for the Auto Rotate issue, knowing that the dropped call issue is Sprint Network related.
I knew that the Auto Rotate was a definite failure, and that the Store tech couldn't say he doesn't see the issue. I also have TEP. (My 1st S3 was replaced during the initial 14 day return period as I was dropping calls like crazy. Although I thought that this was most likely a network issue, I didn't want to take any chances that it may be device related.) The fact that you're within your 14 day return period increases your changes to almost 100% that they'll issue you a replacement. If they balk, push the issue. Also make it known you don't want a Refurbed. That is if you prefer a new device. They are allowed to give you a refurbed device, but you don't have to accept the device. But usually they'll give you a new device if it's your 1st replacement (I was told this by the Store Rep, fwiw)
The Tech went through the SOP of putting the S3 on a testing machine, or whatever they do, and I had to come back in 2 hours to see what the outcome was.
(the Tech could have taken a few seconds to see there was an Auto Rotate failure, and saved much wasted time, but that would be the Cost Effective way to do things, which sometimes isn't the Sprint way of doing things.)
My S3 was found to be defective re the Auto Rotate failure, and another S3 was ordered for me. I was told it could be refurbished or new. I have the 32GB version, so I figured the odds are that I'll get a new device, as there can't be that many 32GB Blue S3's being returned in such a short period of time, that I'd get a refurbed.
Picked up my New replacement 4 days later, as it was the weekend.
YMMV if the Tech doesn't experience the problem for himself, or if it's an issue that can be taken as not being a problem with the device. (But as I mentioned, you are within your 14 day return period.)
Successfully getting your device replaced usually depends on the Store, the manager the Tech, if you have TEP, in addition to what the 'Sprint/Samsung Memo' says at the time regarding Returns/Exchanges, etc.
Hopefully you'll get a general idea of the mindset of Sprint regarding returns/exchanges from my experiences, as the above description has been the general rule regarding returns in the past 14 years as a Sprint customer.
You should be fine, as you're within your 14 day period.
I suggest, if you haven't done so already, to call Sprint customer service, explain your issues, and have the Rep issue you an eTicket.
Get the reference number. This way when you go into the store, the rep will see the eTicket in your account notes which will help to facilitate replacing your device.
First replacement, within 14 day, I should be good. By sprint policy if I'm not satisfied for what ever reason, I can return for a different device or replacement of a defective within 14 days
i had two phones replaced my errors not samsung but i told them it frooze and they replaced it for free. i didn't pay anything and they prepaid the box to send.my old phone you have a one year manufacture warranty so as long as the screen not cracked or water damage you good to go. Don't bother with sprint unless you have water damage or cracked screen and insurance. Also your covered for a year i had my replaced when it was a month old and four weeks after that.
Sent from my SPH-L710 using XDA Premium App
I returned one at walmart within the 14 day period because I had a defective camera. No problems returning it
Related
I have spent about a week now contemplating whether I should return my GNex or not. Both my original model and replacement model have identical system information, including the older .09 Baseband and ICS 4.0.2.
Verizon ended up not giving me a new replacement for my less than 14 day GNex, in fact, the rep at the Verizon store told me would send me a new replacement and ended up sending me a new-used replacement... I'm still pretty pissed.
After finding out that I had been duped, I called up Verizon and, after 3 hours, finally made it to their 3rd tier tech support. I explained all of my issues, including the older HW model and baseband, the screen colors and distortion, even the different country codes varying by model. The response I received from her was no less than surprised, she said there were absolutely NO serious complaints filed about defects with this phone through Verizon. She then told me that she would contact Samsung directly to find out about these issues and contact me back today promptly at 3pm. It is now 7:30pm and I still have not heard back.
Now, I don't know why Verizon won't just replace my defective device without having me go through so much hassle with absolutely no clarity on the situation so far. I received my used replacement model in the mail today, identical hardware/software versions to my original GNex. The only difference is the label behind the battery, though giving identical information, my original had a Samsung logo in the top corner. Whether they replaced it during refurbishing, I do not know.
I have attached my Google+ album of some photos I took of the two phones. The left phone is detective, right is refurb. Both phones have exactly the same brightness, per photo.
https://plus.google.com/u/0/photos/112484075632291866004/albums/5703575371745851681
The rep at Verizon gave me such a hard time about the screen, he honestly told me that he didn't see a difference between mine and the display model. What a goober.
it is definitely NOT OK that Verizon tech refuses to replace your defective device.
This is what I did (replaced a total of 3 nexus due to screen banding/horizontal/vertical lines)
- Go to Verizon Store and let them know about the screen defect issue. Without a doubt they know about this issue. Press them on it.
- They should be able to replace it for you on the spot. However, its most likely he's going to the back room and getting a used gnexus out. Just open it up and make sure that one does not have a defective screen neither.
- Keep at the process. If they're not letting you replace the phone, ask him/her for their supervisor.
In essence. Be a **** about it. Verizon has good customer service, so if you raise hell, you'll get what you want.
I guess I can try again, maybe I will take in both phones to compare side by side.
Let me know what you think about those images I attached as well.
I am on my 4th Nexus, and still not happy, while the colors are great, I have this nice line right down the middle of screen that shows up on grey screens.
My previous ones looked somewhat like yours on the left.
I am past my 14th day, but thinking of calling up for an exchange myself, but know I will probably get something worst back.
Quality control is just horrible, and every verizon rep said same thing, no defects known with this phone, and just having bad luck.
I have no answer, it sucks.
I don't know where these refurbished GNex are coming from either. Do they fix phones that quickly or do you think these are most likely repackaged phones? Also, the woman at tech. Support said I had the option of keeping my original device by sending it directly to Samsung for repair and keep this replacement as a temporary. Wonder if Samsung would end up replacing my phone with a new device?
brycetrem said:
I don't know where these refurbished GNex are coming from either. Do they fix phones that quickly or do you think these are most likely repackaged phones? Also, the woman at tech. Support said I had the option of keeping my original device by sending it directly to Samsung for repair and keep this replacement as a temporary. Wonder if Samsung would end up replacing my phone with a new device?
Click to expand...
Click to collapse
I would take up that offer, send it to samsung and let them fix it.
I actually thinking about doing that myself, for the line in middle but they told me would take 2-3 weeks to repair.
I really don't want to be without a phone for so long.
Also all 4 of my models were brand new and did not make a difference.
I've had my GS3 for a few months now. A few days ago I noticed a single green pixel stuck in the "on" position. I was able to press and rub the screen enough that it went away. Well, now it's back and the pressing and rubbing doesn't help. I'd really like to fix this issue without the hassle of unrooting and returning/exchanging. I did install this free app called Dead Pixel Detect and Fix, which is suppose to help with stuck/dead pixels. I've ran the fix for two nights in a row and I have to say the green pixel is less noticeable, (if that's even possible). I may run it a few more times just to see if it diminishes even more, but has anyone else had this issue? Found success in fixing the issue?
After a few days my screen issue has not improved. I decided to go through the hassle of unrooting and returning my phone to Sprint. I called my local Sprint store this morning and was told by the woman working that since I don't have insurance I'd have to deal directly with the manufacturer, and send in my phone for repair or possible exchange. When I informed her that would leave me with out a phone, (for possibly a long while) she just acknowledged the fact and basically had the attitude of it's my problem to deal with.
Does this seem right to anyone? True I do not have insurance but it is clearly a manufacturer's or component defect of a 2-month old phone. Why won't Sprint send it back to the manufacturer and give me a loaner phone in the meantime? Any advice would be clearly appreciated.
Im not sure what you want Sprint to do for you. You don't have insurance what else is there left to be said? Maybe next time you get a new phone you'll have some type of insurance.
As far as a loner goes just look in Craigslist for cheap ass Sprint phone, I'm sure you could find one for 20 or 30 bucks.
Sent from my Nexus 7 using XDA Premium HD app
Do you work for Sprint? I don't think I'm being unreasonable. I'm not asking for Sprint to fork over a new phone. Just a loaner phone so I can send my phone to Samsung for repair.
Anyone else have any suggestions besides finding a 20 dollar phone on Craigslist. ?
Sprint sells refurbished phones on its website that reqhire no contract extension.
Sent from my SPH-L710 using xda app-developers app
Last time I had a manufacturers defect on a phone with Sprint, they ordered me another one and I kept mine until it arrived. You may check with the store and ask them.
Phone: HTC One M8
Carrier: Verizon
So last night my phone took a dip and I'm trying to figure out if i have any options as far as replacement goes. I actually called and had a replacement sent, but I'm wondering if when they get my old one and examine it, they may find evidence that it was water damaged. I told them the screen wouldn't turn on (which it doesn't, though it's only the backlight that doesn't work.) I also had the salesman at my local Verizon store inspect it because I know they'll replace the phone right then and there if it's within a certain time period (14 days, which has come and passed) and unless I'm mistaken there's no way to determine whether this phone has been water damaged from simply looking at the outside since the back panel doesn't come off. Also, I AM in my 30 day warranty period so my replacement was free AFAIK.
When Verizon receives my old phone, will they open it and inspect it for water damage? If they do discover it, will they then charge me full price for the replacement? I'm very worried, because I will either have to go phoneless after just signing a new contract less that a month ago, OR pay $700 for a new one, which I can't really afford.
Any advice would be awesome.
clevelandtyler2 said:
Phone: HTC One M8
Carrier: Verizon
So last night my phone took a dip and I'm trying to figure out if i have any options as far as replacement goes. I actually called and had a replacement sent, but I'm wondering if when they get my old one and examine it, they may find evidence that it was water damaged. I told them the screen wouldn't turn on (which it doesn't, though it's only the backlight that doesn't work.) I also had the salesman at my local Verizon store inspect it because I know they'll replace the phone right then and there if it's within a certain time period (14 days, which has come and passed) and unless I'm mistaken there's no way to determine whether this phone has been water damaged from simply looking at the outside since the back panel doesn't come off. Also, I AM in my 30 day warranty period so my replacement was free AFAIK.
When Verizon receives my old phone, will they open it and inspect it for water damage? If they do discover it, will they then charge me full price for the replacement? I'm very worried, because I will either have to go phoneless after just signing a new contract less that a month ago, OR pay $700 for a new one, which I can't really afford.
Any advice would be awesome.
Click to expand...
Click to collapse
I know if you get their protection plan they don't care what happened to it, you just pay a deductible and get a replacement phone. For it being within the first 30-days though that will depend a lot on the carrier and their relationship with the manufacturer. Verizon could not even check because the phone was sold recently and just send it right to HTC. From there the question wouldn't be whether they'd check, but what they'd do when they find out. I don't know if they could prove 100% the problem was water damage and the customer's fault.
Just wondering what repair experience people have had here getting their screen replaced?
I sent it in and they've had it 30 days now (20 working days) and tell me that there's no ETA. That doesn't even include their ground shipping...
Last week they told me that they were receiving parts and would put a "rush" on the repair. Today they tell me there's no ETA and their repair center doesn't have the parts.
Very frustrated with this. I guess I should have broken the display and gotten it replaced under UhOh.
I would advise against using UHOH. I recently had to use it to get my phone replaced. I got the replacement one and the top speaker and microphone were defected. I had to get the replacement replaced. I started the process on Oct. 18th and I barely got the phone "repaired" and delivered to me last Friday. and the microphone works now but its not great and the top speaker is still not fixed. I'm not even bothering calling back because i wont probably get the phone until next year at this point. This just pisses me off that I probably won't buy another HTC phone again and I'm an HTC Fanboy cause i used every phone they have made since 2009 basically.
I just got mine replaced and it only took ten days. Under manufacturers warranty with bell Canada. I thought it was pretty quick.
Thanks for the feedback. All in all it sounds like a mixed bag.
They've got to replace my screen so whether I get back a correctly working phone is an open question. I'm not looking forward to the possibility of another month or two of replacement nonsense.
My touch screen stopped working and they replaced it upon receipt within a couple days at RMA in early October. The replacement phone had no GPS functionality. I sent it in late October and they repaired it after having it for a month and shipped it back last week, received two days ago. The replaced GPS component doesn't work (probably a board issue causing it to fault) so I just had to use uh oh protection to get a new phone shipped to me with a $600 hold on my credit card. They still haven't shipped the replacement phone and it's been two business days now, but they say it will be next day air.
Besides the frustration, their support is all outsourced to India. Hard to understand agents and no real escalation of RMA issues. Again, I had to use uh oh protection out of frustration because due to the RMA delays, I don't want to wait another month for my 4th RMA to complete for my 3rd phone under warranty.
There is a class action lawsuit in NJ pending regarding Samung Note 4 (.http://www.classlawdc.com/2017/04/25...failed-defect/) Apparently there is faulty eMMC chip on the motherboard that started going bad about couple of years. Many people have found an app Wake Lock as a work-around to keep the phone working little longer. I have found a thread of people contacting Samsung repair center and negotiating a motherboard replacement for about $70 (in my oppinion an only permenent solution) so I tried it. Make a long story short, when I explained the problem to the agent, who immediatly understood the problem. I made sure the cost of the motherboard replacement was going to be about $70 and change and also he emailed me 2nd day air UPS lable. In about 8 days of turnaround my phone returned with brand new motherboard, a new screen with digitizer and a new charging port installed. They even sent a new AC fast charger and a battery installed in a phone box. If the class action lawsuit wins in the court, I would get reimbursed for the repair but mean while I have a practically brand new phone that will last a long time. $70 well spent.
MtGoat said:
There is a class action lawsuit in NJ pending regarding Samung Note 4 (.http://www.classlawdc.com/2017/04/25...failed-defect/) Apparently there is faulty eMMC chip on the motherboard that started going bad about couple of years. Many people have found an app Wake Lock as a work-around to keep the phone working little longer. I have found a thread of people contacting Samsung repair center and negotiating a motherboard replacement for about $70 (in my oppinion an only permenent solution) so I tried it. Make a long story short, when I explained the problem to the agent, who immediatly understood the problem. I made sure the cost of the motherboard replacement was going to be about $70 and change and also he emailed me 2nd day air UPS lable. In about 8 days of turnaround my phone returned with brand new motherboard, a new screen with digitizer and a new charging port installed. They even sent a new AC fast charger and a battery installed in a phone box. If the class action lawsuit wins in the court, I would get reimbursed for the repair but mean while I have a practically brand new phone that will last a long time. $70 well spent.
Click to expand...
Click to collapse
I had the same experience. I sent mine in last April. It cost about $70 and now I have a brand new phone that's still working great.
I'm still perplexed by all the people that are still trying to get a hardware problem fixed via software (e.g., factory resets, rooting, wakelock, etc.). For US customers the phone can be repaired for very little money compared to the cost of buying a brand new flagship phone. The Samsung Galaxy Note 4 still meets all my needs. Now I just wish they would release a firmware fix for the Meltdown and Spectre vulnerabilities.
"Many people have found an app Wake Lock as a work-around to keep the phone working little longer." Ok - I finally got my Verizon Note 4 working reliably again using WakeLock - are you implying that is only a temporary solution? I know that I'll have to pull the battery every restart but I can live with that.
Would you be able to post who you contacted? Samsung support is giving me a run-around.
Can I get a little more info about this? I bought my Note 4 supposedly new, but probably refurbished about 18 months ago. I pretty much immediately unlocked the bootloader and tried a couple of different ROMS. I had some trouble unlocking the bootloader, and a couple of times got stuck in bootloops, and by the time I finally got everything settled down I found my phone was not stable at all. Since then the phone probably freezes a few times a week, depending on how actively I've been using it. Most of those times require pulling the battery. At the same time my radios are very unreliable. Many times the radio fluctuates so much that calls will go straight to voice mail even when I'm in an area where I should have a very good signal. And data is completely hit or miss. I'll go from no data at all to 1x to 3G (never 4G) again sitting in one place. Essentially I can never count on having either a data or voice signal.
I've just put up with this because 1) I'm almost always in a place with WiFi, and 2) I don't really like using my phone all that much anyway. But lately it seems to have gotten so bad that I'm not sure what point there is in even having a smartphone.
I'd be happy to pay $70 if I could expect that it would solve both my rebooting issue and my signal issues, but wouldn't want to do it if it fixed one but not the other. And also, does anyone know if they would do this for a phone where the bootloader had been unlocked?
EmayPA said:
Would you be able to post who you contacted? Samsung support is giving me a run-around.
Click to expand...
Click to collapse
Some info about the number you contacted would be helpful. Thinking about just sending mines in for repair too.
tekweezle said:
Some info about the number you contacted would be helpful. Thinking about just sending mines in for repair too.
Click to expand...
Click to collapse
I just replied, but don't see it....
Went through the website ("contact us"). They replied with an email telling me to do everything I had already told them I had done in my first contact with them. Replying to their email - their server refused my mail.
Never again. I have a Note 3, Note 4, Samsung Nook, and a Samsung tablet. I'm NEVER buying another Samsung device. Obviously, they won't care if I do or not, as evidenced by their abysmal CS.
Funny thing is that the phone still works aside from the occasional emmc read fail message which doesn't stop it from working, having to pull the battery or stick in the freezer if it doesn't restart. Annoying as hell...
i just sent mine in
I declined the repairs even with the $70 offer because I feel that it will just fail again. I asked for a different device and they refused. My note 4 has already been repaired once by a previous owner.