[Q] T-Mobile Account problem? - T-Mobile, Samsung Galaxy SIII

I've been asking for the unlock code for my GS3 and everytime I do I get this mail back :
T-Mobile Sim Unlock Request
Sim Unlock Reference: 5420978
IMEI: 353024050442949
Thank you for taking the time to contact T-Mobile. Unfortunately, we are unable to provide the unlock code at this time. After review of the account we have determined that the device is not in use with the corresponding mobile number. T-Mobile policies and procedures state that the device must be in use on the mobile number requesting the unlock code. If this is a new device please allow 3-4 business days prior to submitting a new request to allow your usage to update in our system.
Thank you,
SIM Unlock Department
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I've called T-mobile 2 times. Both the times they said "Oh we need to update the account"
They did. ANd I still got that E-mail. Any idea why this is happening? Is it my phone or the T-mobile System?

Abhi97 said:
I've been asking for the unlock code for my GS3 and everytime I do I get this mail back :
T-Mobile Sim Unlock Request
Sim Unlock Reference: 5420978
IMEI: 353024050442949
Thank you for taking the time to contact T-Mobile. Unfortunately, we are unable to provide the unlock code at this time. After review of the account we have determined that the device is not in use with the corresponding mobile number. T-Mobile policies and procedures state that the device must be in use on the mobile number requesting the unlock code. If this is a new device please allow 3-4 business days prior to submitting a new request to allow your usage to update in our system.
Thank you,
SIM Unlock Department
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I've called T-mobile 2 times. Both the times they said "Oh we need to update the account"
They did. ANd I still got that E-mail. Any idea why this is happening? Is it my phone or the T-mobile System?
Click to expand...
Click to collapse
Probably the system. Can you not manually update it on My.T-Mobile.com?

joshnichols189 said:
Probably the system. Can you not manually update it on My.T-Mobile.com?
Click to expand...
Click to collapse
I have tried and when I log in it says that I use a Galaxy S3 but on their system it shows a Mytouch 4g.

Weird, and you've called in a few times I'm assuming?

joshnichols189 said:
Weird, and you've called in a few times I'm assuming?
Click to expand...
Click to collapse
Yes. And when I had the Galaxy S2 (SGH-T989). I was a noob on XDA and to ROMS. I would mess it up every like 2 months and I would have the same problem. THey'd say I own a Mytouch 4G...I use to get so mad...There system is slow.

Yeah it's alright, it shows SII for me when I've never owned one from them

Related

X02HT Unlock.

I purchased unlock code,
but now i cant enter in it, it is always at
"Sim Lock. You can still make emergency calls if your service provider supports it"
And showing Emergency only,
is there any way to skip this or put code in it ?
please.
dzipk said:
I purchased unlock code,
but now i cant enter in it, it is always at
"Sim Lock. You can still make emergency calls if your service provider supports it"
And showing Emergency only,
is there any way to skip this or put code in it ?
please.
Click to expand...
Click to collapse
Put a sim card from from another provider to your phone. Than it will ask you to put the unlock code.
Cheers
ibeqa said:
Put a sim card from from another provider to your phone. Than it will ask you to put the unlock code.
Cheers
Click to expand...
Click to collapse
I tried Almost all Netowk Sim, but same, even without sim it is on emergency,
any other idea plz ?
or flashing will help ?
You better e-mail to : support @ x02ht-unlock.com , and they have check your imei and give the Japanese Rom to you.
khlhenry said:
You better e-mail to : support @ x02ht-unlock.com , and they have check your imei and give the Japanese Rom to you.
Click to expand...
Click to collapse
Is there no other way ?
PLS help me x02ht
pls guys. have unlocked my phone but can't make call i can only receive call becaurse the phone keeps asking for some kind of code which i can't read becaurse is in chines. please help me out what can i do?
philips2008
dzipk said:
I purchased unlock code,
but now i cant enter in it, it is always at
"Sim Lock. You can still make emergency calls if your service provider supports it"
And showing Emergency only,
is there any way to skip this or put code in it ?
please.
Click to expand...
Click to collapse
hi DID u solved ur problem
Hey Guys
Did somebody fixed this problem
I got code but no way to confirm it
Thanks
Jack
x02ht
yes i got the same problem. unlocking done but i got this msg : sim lock. you can still make emergency calls if your service provider supports it.
how to remove this msg?
thanks.
hi i have same problem is there any way out
boldlink2
It seems that people say to upgrade the rom and it should work.
Some older threads discussed this. The new rom is available at XDA-Wiki
Good luck!
I'm sitting here with my locked cavalier waiting for the unlock code to come to me!
big ach said:
It seems that people say to upgrade the rom and it should work.
Some older threads discussed this. The new rom is available at XDA-Wiki
Good luck!
I'm sitting here with my locked cavalier waiting for the unlock code to come to me!
Click to expand...
Click to collapse
I'll definitely consider ROM's upgrading. Thank you for the advice.
However, I'd like to post some feed-back about people behind http://www.x02ht-unlock.com/
( Dear forum admins, PLEASE do not remove this message. It's quite emotional, but I'm posting it to achieve one of two possible results. And every one of them is positive enough:
- people behind x02ht-unlock.com would hear me finally, and help to solve my problem (and, probably, I'm not the only one who has the same problem, but couldn't get any feedback via the support form);
=OR=
- someone wouldn't spend $50.00 for no result. )
Their support was more than terrible: they replied to all my questions promptly, but only until I finally sent them money for an unlock code ($50.00).
The current state: my phone is still not locked, and no one at support @ x02ht-unlock.com is willing to even talk to me on this problem.
I've done everything according to the instructions, but still get "SIM locked" message. I've sent them my problem's description (and even attached a screenshot), and no one replied to me. I sent problem description via email and using their "Send a question" form. Both both were left without _any_ reply.
It now seems to me, that they're cheating and the program never worked for anybody (someone on the internet can say it works, but who can be sure that he's not the person who receives money for that program?)
Even if the program is working, in fact, but they simply don't know how to solve my problem -- they could tell me about that and offer to return my money (because the program didn't its function). So, it's cheating anyway.
The worst thing is that PayPal won't cancel this transaction under any condition. Here's what they say:
We have completed our investigation of this case. No further action is
required by you at this time. We have denied this claim. As stated in
our User Agreement, PayPal?s Buyer Complaint Policy only applies to
the shipment of goods, not to disputes about the attributes or quality
of the goods received. We have noted your claim in the seller's
record. The seller's account privileges will be limited if excessive
complaints are received.
Click to expand...
Click to collapse
buy a universal unlock sim--costs about $10 in ebay.
X02HT unlock
hi i got the code but i don't know where to place the code, still the screen says
"sim locked. but you can still make emergency calls if the provider supports it"
please help.
thanks.
code will be not work
only unl file...but now x02ht-unlock.com site down....
where we can unlock x02ht i have 3 pcs
Can't enter SIM unlock code
I got the same problem.
Neither can enter the unlock code or do anything.
The message "sim locked. but you can still make emergency calls if the provider supports it" doesn't disappear
dzipk said:
I tried Almost all Netowk Sim, but same, even without sim it is on emergency,
any other idea plz ?
or flashing will help ?
Click to expand...
Click to collapse
I found some information and just trying
Please try and send ur feedback!
1. Power on phone with a non-original SIM card inserted
2. When prompted, enter unlock code you received from us
Attention! Use the onscreen keyboard and make sure that wireless mode is OFF.
3. Your cell phone is now unlocked
If you see a message Sim lock.. You can still make emergency calls your phone has a blocked counter due to several previous incorrectly entered unlock codes. Plug your phone in charger and wait about few minutes to few days until it allow you enter unlock ...
if tried 1 times = 30 minutes
if tried 2 times = 1 hours
if tried 3 times = 2 hours
if tried 4 times = 4 hours
if tried 5 times = 8 hours
if tried 6 times = 12 hours
if tried 7 times = 24 hours
........15 times = 4 days
jar.of.god said:
Attention! Use the onscreen keyboard and make sure that wireless mode is OFF.
Click to expand...
Click to collapse
What onscreen keyboard? This is a non touchscreen phone, with a hardware keyboard.
yukster said:
What onscreen keyboard? This is a non touchscreen phone, with a hardware keyboard.
Click to expand...
Click to collapse
Sorry, it means the keyboard.
Anyway, have you tried this way?
any news
same problem ..........as my o2xht .....guys pls help

[Q] Unlocking Problem URGENT

Hello,
I bought a Samsung Captivate Glide i927 (Rogers), and it was locked. In my country, I went to a local phone shop and they unlocked the phone. But after 1 month of normal using, the phone was locked again. So I went again and unlock the phone for the second time. Unfortunatly, after 1 month of using, the phone was locked again. Why? I don't know.
It was after I was restarting the phone. The phone asked me to enter the PIN code as usual. I entered the PIN code that I usually enter which is 0000. The phone writes "code accepted" then after 1 second the phone shows a black screen in which I read that the PIN code is incorrect and I have to contact the provider. I can use the phone applications, but I can't call or send a text message. I always receive "Not registered on the network". When I write *#746562#, the phone give me a list of information in which I read "Network Lock [ON]".
How to unlock my phone Again? Where I have to get the unlocking code? Is it free? is it for 1 month or for ever? What is the problem in my phone? Is there a trusted website where I can buy the unlocking code forever?
I unlocked an SGH-I927R in a way that's kept the IMEI intact and that's not out of reach for anyone with a bit of technical ability. It does require ADB, a hex editor and either root or CWM.
Check the link in my signature.
sghi927 said:
Hello,
I bought a Samsung Captivate Glide i927 (Rogers), and it was locked. In my country, I went to a local phone shop and they unlocked the phone. But after 1 month of normal using, the phone was locked again. So I went again and unlock the phone for the second time. Unfortunatly, after 1 month of using, the phone was locked again. Why? I don't know.
It was after I was restarting the phone. The phone asked me to enter the PIN code as usual. I entered the PIN code that I usually enter which is 0000. The phone writes "code accepted" then after 1 second the phone shows a black screen in which I read that the PIN code is incorrect and I have to contact the provider. I can use the phone applications, but I can't call or send a text message. I always receive "Not registered on the network". When I write *#746562#, the phone give me a list of information in which I read "Network Lock [ON]".
How to unlock my phone Again? Where I have to get the unlocking code? Is it free? is it for 1 month or for ever? What is the problem in my phone? Is there a trusted website where I can buy the unlocking code forever?
Click to expand...
Click to collapse
Use Galaxsim from the market
Lutaboy said:
Use Galaxsim from the market
Click to expand...
Click to collapse
Spooky, the creator of galaxsim, has posted a free version here in xda, just thank him and buy him a beer for his work!
Sent from my Cappy Glide running CM10 Jelly Beans!
dbrannon79 said:
Spooky, the creator of galaxsim, has posted a free version here in xda, just thank him and buy him a beer for his work!
Sent from my Cappy Glide running CM10 Jelly Beans!
Click to expand...
Click to collapse
Link?
Sent from my SGH-I927 using xda premium
This came way too late ... I used Fast-GSM ... it takes longer than usual, I don't get an actual unlock code but did it with my ACE as well.
Its a bit more expensive, but hook his app up via USB w/ debugging, run the unlock tool whamo. Unlimited ROM installed, rebooting etc. Cyangenmod and it stayed unlocked.
Now, also on my i927r (Rogers) same deal stays unlocked.
I do wish I had seen this thread earlier, great that there's free ways to unlock it and pull out the code. Big thanks for doing that write up!
jayjayjoker2 said:
Link?
Sent from my SGH-I927 using xda premium
Click to expand...
Click to collapse
Google is your friend! Just search in all forums here in xda! They'll be one titled [app] by spocky!
Sent from my Cappy Glide running CM10 Jelly Beans!

[Q] [Q} Sim not allowed MM# 3

hello guys, i just need some help with galaxy SIII, i bought it on ebay and it's for at&t, today, i went to unlock it so i can use it with metro pcs, some guy put the unlock code and it said " network unlocked " , so after that , i was trying to call some other phone, just to see if it was working, it showed me the error " emergency calls only", the guy told me to restart it, now it's showing me on the lock screen this error message " SIM Not allowed MM # 3 " , i don't know what to do right now, i need some help
the phone it's on 4.3 OTA Update
Might need a different/newer SIM. Otherwise I have no idea.
DocHoliday77 said:
Might need a different/newer SIM. Otherwise I have no idea.
Click to expand...
Click to collapse
the SIM it's new, got it 2 weeks ago with another new phone i bought from metropcs, but do you know what that error means or something ? because i've seen different ones, like MM#6 & MM#4
Is the phone blacklisted?
Not a clue on the error. Never seen anyone else report one like that before.
the phone it's not blacklisted, everything it's clean
MarcosHierro01 said:
the phone it's not blacklisted, everything it's clean
Click to expand...
Click to collapse
I'm in Canada and I use this website to check for black lists: http://www.protectyourdata.ca/check-the-status-of-your-device-in-canada/
If you want, could input your imei as another check.
I see Metro PCS uses AWS bands which the i747 and i747m does not natively support (http://www.tech-recipes.com/rx/1498...-network-frequencies-and-phone-compatibility/).
Yeah.wanna to unlock your phone try galaxsim unlock apk from play store.
Features:
Easily sim unlock your Samsung Galaxy family smartphone/tablet (S, S2, S3, some S4, Tab, Tab2, Note, Note2...) so you can use any other network operator.
No need for unlock code on most devices: as simple as one button click, and you can change your carrier sim card !
GalaxSim Unlock is*. Even with recent ICS or JB roms update, your GS2, GS3, GS4 or Note2 won’t relock after reboot.
Hit thanks?
Sent from my GT-I9300 using XDA Free mobile app

[Q] Alternate method of carrier unlocking?

This is the only thing left to solve for a working phone. AT&T branded E980, but trying to use another carrier. Entering code "2945#*980#" gets me to the "SIM unlock process" 5 category unlock screen. They are all clickable, but the message "Your phone is not personalized" pops up on all of them, with the unlock code area grayed out, & then a "dismiss" message pops up. I can't enter an unlock code in a grayed out screen. With all of the software available, there must be one that allows USB unlocking. Can someone please point me in the right direction, even if I have to pay to have it done.
Ttongsul said:
This is the only thing left to solve for a working phone. AT&T branded E980, but trying to use another carrier. Entering code "2945#*980#" gets me to the "SIM unlock process" 5 category unlock screen. They are all clickable, but the message "Your phone is not personalized" pops up on all of them, with the unlock code area grayed out, & then a "dismiss" message pops up. I can't enter an unlock code in a grayed out screen. With all of the software available, there must be one that allows USB unlocking. Can someone please point me in the right direction, even if I have to pay to have it done.
Click to expand...
Click to collapse
Are there not unlock sites anymore ? I bought mine unlocked and haven't unlocked a phone since my note i717
2SHAYNEZ
shayneflashindaily said:
Are there not unlock sites anymore ? I bought mine unlocked and haven't unlocked a phone since my note i717
2SHAYNEZ
Click to expand...
Click to collapse
What good is a code if you can't access the unlock screen because it's grayed out? BTW, I may have not been crystal clear in other started posts, but I did buy it unlocked, even though it wasn't what we would consider unlocked, & the vendor wont admit it wasn't fully unlocked. I made the mistake of having played with it since then (my mistake), figuring it was returnable, but can't get around the grayed out code unlock screen.
Then I don't know what to tell you bud ...... Keep searching
2SHAYNEZ
Sent the phone out for warranty service. Received it back a few days ago with a voided warranty & a SOL message. Not happy. Today I looked for a local business that could help out. It was a fun day running around to different cell phone stores that listed unlocking as a service. I finally found one that knew what they were doing. They claimed the phone was already unlocked, & tried an AT&T prepaid SIM to test it. After it passed that test, all it took was a call to Metro to register the IMEI on their network, & then entering the correct APN numbers. I now have a fully functioning E980. As for the seller & the warranty center, pretty obvious they don't have a clue & need some lessons on customer service.
So you needed the APN set lol
Sent from my LG-E980 using XDA Free mobile app
shayneflashindaily said:
So you needed the APN set lol
Sent from my LG-E980 using XDA Free mobile app
Click to expand...
Click to collapse
Ahhhh...... No. I figured out what the APN was from my other phone & entered it manually. It's the same one that's in there now, so it was a different problem causing the non-connection. The phone automatically found both AT&T, MPCS, & some other unidentifiable networks by searching. It wouldn't automatically connect, then it timed out. Then when the APN was manually entered it would save, but still wouldn't connect. It had to be registered manually with MPCS, through MPCS, & by MPCS. In fact, when I popped the SIM card in & started the phone, it would find MPCS, the company icon would briefly show on the screen, & then it would disconnect. After they registered the IMEI, it took a couple of minutes to find the phone over the network & connect. It's all good now.
Just so you know, if you are getting the "Your phone is not personalized" message, that means the phone is already network unlocked.
cougar214 said:
Just so you know, if you are getting the "Your phone is not personalized" message, that means the phone is already network unlocked.
Click to expand...
Click to collapse
There was some confusion about that in other forum posts, because the wording wasn't exact compared known unlocked conditions. It can now be added to that group of known unlocked terms.

unlock lg g3 for free

Hi
Just picked up one of these beutes an the dam thing is sim locked, why the fek do carriers do this it serves no purpose whatsover apart from piss off whoever buys it second hand,
Can someone help please, would rather do it myself than pay some crazy website for a 4 digit code
Can cope easy enough with rooting and flashing roms so anything i need to do i should manage
Thanks in advance for your help
Cheers
Lee
EFCLEE said:
Hi
Just picked up one of these beutes an the dam thing is sim locked, why the fek do carriers do this it serves no purpose whatsover apart from piss off whoever buys it second hand,
Can someone help please, would rather do it myself than pay some crazy website for a 4 digit code
Can cope easy enough with rooting and flashing roms so anything i need to do i should manage
Thanks in advance for your help
Cheers
Lee
Click to expand...
Click to collapse
Search the forum, there are methods with a bump'd image. You can also pay $5 for an unlock code which is what I did. Good luck
Sent from my LG-D852 using Tapatalk
TheOneNoob! said:
Search the forum, there are methods with a bump'd image. You can also pay $5 for an unlock code which is what I did. Good luck
Sent from my LG-D852 using Tapatalk
Click to expand...
Click to collapse
Sim unlock with a bump'd image? I never saw that on xda
Found something on google. I don't know if it break the XDA'rule, so I sent you a PM. please check your inbox.
no14me said:
Found something on google. I don't know if it break the XDA'rule, so I sent you a PM. please check your inbox.
Click to expand...
Click to collapse
Link didnt work but thanks anyway..
Can anyone link me to one of these bumpd images no idea what that means lol
EFCLEE said:
Link didnt work but thanks anyway..
Can anyone link me to one of these bumpd images no idea what that means lol
Click to expand...
Click to collapse
Bump is for a bootloader unlock, not for a sim unlock. But you can find it here (ONLY USE WITH KITKAT).
Just contact the carrier via their support site, open a chat session and request an unlock code. There's no charge, and you'll receive it during the session. You could also try the Mobile Device Unlock app if on T-Mobile...
https://support.t-mobile.com/docs/DOC-14011
Again, if on T-mobile these are the unlock requirements
Unlock your mobile wireless device
https://support.t-mobile.com/docs/DOC-1588
redduc900 said:
Just contact the carrier via their support site, open a chat session and request an unlock code. There's no charge, and you'll receive it during the session. You could also try the Mobile Device Unlock app if on T-Mobile...
https://support.t-mobile.com/docs/DOC-14011
Again, if on T-mobile these are the unlock requirements
Unlock your mobile wireless device
https://support.t-mobile.com/docs/DOC-1588
Click to expand...
Click to collapse
I dont even get prompted to enter a code, cant see where i would enter it
Will try that thanks
Same problem
Hey guys, I'm having the same problem
I own a D855 phone bought at SFR (in France), I'm about to change of carrier but SFR made a mistake when they created my unlock code, so now they are contacting LG to have a new code, but it'll be too long... (up to 4 weeks)
I'm sure there might be a way to unlock a network without to have to pay, right ? Don't know, maybe a file to edit or replace or something like that ?
My carrier will be automatically changed in about 2 days, and I wont be able to use my carrier services network anymore in 2 days if my phone/network isn't unlocked.... So no more texts, no more calls, ...
I'm using Fulmics ROM & last Xceed kernel
Thanks
UPDATE : I bought an unlock code on https://www.freeunlocks.com but they gave me the same code that my carrier gave me. This code doesn't work...
I really need help, any way to unlock my phone and use it with my new carrier please....

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