Hi,
Using GNex, stock JB 4.11, Wind Mobile Canada, $40 plan, unlimited data & Canada wide.
Please excuse in advance for the novice questions. I am not yet familiar with Wind Mobile. The customer support is too long and submitting a question to their website required around 5 days to get an answer which is generally irrelevant in my short experience. Hope some expert users here can share some of your knowledge.
Last week, suddenly during a phone conversation, the phone became totally disconnected voice & data. The next morning, the situation didn't improve, so I rebooted the phone (power off / on). Then the phone could connect to voice, but no data (gray icon instead of blue). I stayed with no data for 3 days. During that time, I tried a few reboots, changing various network settings (APN, Network Operators, Data roaming, etc.). None of that worked, then I made another reboot and suddenly everything is back to normal (no roaming and data OK).
Q1. Signal strength variation: what is the cause that makes a signal vary? For the same location, sometimes signal changes from 3 bars to 1 within a few minutes.
Q2. What caused a network to black out temporarily? That's what I got last week during the entire night. The reception icon is a black outline triangle (no voice, no data). I purposely disabled roaming, I admit a network could have some issues, but I have hard time to admit that a disruption could last 12 hours. May be the issue is my phone? It was not rebooted since 7 days.
Q3. How often should I reboot the phone? By reboot, I mean power off/on. I hope this is the correct term. Is it possible that a frequent reboot help the phone to be more responsive? I tend to think so because all the network issues I got were magically fixed by reboot.
Q4. Why would a reboot fix a data connection issue? In my case, a few reboots on day 1 didn't fix. Many network settings changes didn't reconnect data. Then finally another reboot on day 3 fixed data connection.
Thanks in advance for any help.
Welcome to the Nexus and its crap radio. Try turning off 4G, once I did that I never lost signal again. With 4G on I get disconnected from the network randomly throughout the day
SirVilhelm said:
Welcome to the Nexus and its crap radio. Try turning off 4G, once I did that I never lost signal again. With 4G on I get disconnected from the network randomly throughout the day
Click to expand...
Click to collapse
How to turn off 4G? Wind Mobile operates on AWS network 1700/2100 MHz (UMTS band 4), and HSPA+ for data. I believe it is not 4G. On the phone Network Settings, there is only an option "Use only 2G Network" which is not a good option for me. If I enabled "Use only 2G Network" the phone shuts off data and changes to roaming mode.
just set ur nexus on airplane mode for a second..
then disable the airplane mode instantly..
u ll gain ur net working widout reboot... )
dinglic mass
ronakmachhi said:
just set ur nexus on airplane mode for a second..
then disable the airplane mode instantly..
u ll gain ur net working widout reboot... )
Click to expand...
Click to collapse
Oh wow, that's a cool tips.
I hope someone can answers my other questions, I like to understand the "how things works" side.
2LoT said:
Q1. Signal strength variation: what is the cause that makes a signal vary? For the same location, sometimes signal changes from 3 bars to 1 within a few minutes.
Any number of influences. A microwave, air ionization, temperature, humidity, output from the tower not consistant, and plus just the variations of the phone. Going by bars is a bad way to gauge anyways, it could have only dropped signal for a split second but it doesnt update the bars frequently so it would appear to be low signal longer than it could have actually been. Your phone works by line of sight, picture a tight wire from your phone to the tower, anything that crosses in that line reduces signal.
Q2. What caused a network to black out temporarily? That's what I got last week during the entire night. The reception icon is a black outline triangle (no voice, no data). I purposely disabled roaming, I admit a network could have some issues, but I have hard time to admit that a disruption could last 12 hours. May be the issue is my phone? It was not rebooted since 7 days.
That actually is hard to answer, you would need to contact your provider to see if they have a log of an outage at that time before going into whether it was the phone or not.
Q3. How often should I reboot the phone? By reboot, I mean power off/on. I hope this is the correct term. Is it possible that a frequent reboot help the phone to be more responsive? I tend to think so because all the network issues I got were magically fixed by reboot.
Never unless things act funny. A reboot is usually healthy for operating systems (i know many do not). I personally don't intentionally reboot mine, it usually happens because I'm screwing with clock speeds
Q4. Why would a reboot fix a data connection issue? In my case, a few reboots on day 1 didn't fix. Many network settings changes didn't reconnect data. Then finally another reboot on day 3 fixed data connection.
Like any software there are chance of a 'glitch' where the modem and the driver have issues communicating. Toggling airplane mode off and then back on re-initializes this and in most cases fixes the communication problem. Rebooting will have the same effect. I would only worry if you are needing to do this often.
Click to expand...
Click to collapse
Hope this helps a little.
I would also contact your provider. They may have an issue with the tower you are connecting to.
Perfectly understood, appreciated very much your detailed answers. Can you please clarify below?
Darunion said:
Any number of influences. A microwave, air ionization, temperature, humidity, output from the tower not consistant, and plus just the variations of the phone. Going by bars is a bad way to gauge anyways, it could have only dropped signal for a split second but it doesnt update the bars frequently so it would appear to be low signal longer than it could have actually been. Your phone works by line of sight, picture a tight wire from your phone to the tower, anything that crosses in that line reduces signal.
Click to expand...
Click to collapse
Makes sense. Indeed, when I said "For the same location, sometimes signal changes from 3 bars to 1 within a few minutes". Actually, I mean a room and I was walking/moving so may be the orientation of the phone explained why the reception was inconstant.
Regarding your answer above output from the tower not consistant. Is it possible that the tower reduces its signal strength when the number of users increases? Similar to users sharing a finite band width?
Yes, even orientation of the phone can have an affect, depends how the antenna is set up inside the phone, i havent seen it so i have no answer for that.
ya, as you move around you could have been what blocked the direct sight of the tower, signal passes through nonmetal objects but each time it does, it loses strength depending what it passes through
@OP I also have the same problem, I am also with Wind and had to do force reboot to make it reboot.
Sent from my Galaxy Nexus using xda app-developers app
Flash the UGLC1 radio to your nexus. I'm with Wind as well and that radio gets me good service!
Related
Hi,
I have some data connection problems since the first day i bought my DHD.
The phone reception signal bar are always changing even when i am not moving at all.
It can generally move from H to 3G a few times, then go to E and then G, in a few seconds.
it always moves, my internet connection is very slow.
It's as if the radio was always trying to renegociate the method of communication (GPRS, 3G, etc) with the operator's antenna
When i am in a phone call, i got disconnected sometimes or the sound stop during a few seconds (the time the radio switch from 3G/H to E/G i guess)
When i disable WCDMA from the settings i get a quite stable sound during my phones calls (maybe because the phone no more tries to negociate). But for Internet... it's just slow.
I tried a few ROMs, and their respectives radio rom (the one with the IRL branded in the ROM) i sometimes thought it was better but always it's still too unuseable.
I tried my SIM card in an iphone 3GS and i am usually in Edge (sometimes 3G) but when its 3G i can surf quickly during hours (if i don't move). This is not the case with the DHD.
btw i am on the french carrier SFR
If any of u had any clues i would really appreciate your help.
Thanks you
what rom are you using and what radio and ril................... now what radio are you on now
OP already stated he tried numerous ROMS and their cooresponding radios. Sounds like the signal is that degraded that any radio/ril combination will not help.
Thanks for your replies.
As said i tried many ones with their respective recommanded radio.
I am actually trying Radio_12.62.60.27_26.13.04.19_M with Android Revolution HD 4G_6.1.1 with no sense script.
Are there tests i could do to identify if its a hardware problem (like standing in front of an antenna and running some special tool maybe)
Btw, i also tried :
-RCMix3D_Runny_v1.3 but does work with internet pass through (wich is really important since i can't use internet from my phone carrier...)
-niarkMIUI-3.9.1
-LeeDrOiD_HD_V4.0.0-SE-3.0-BETA with Radio_12.54.60.25_26.09.04.11_M2
-cm_ace_full-203 with my stock radio ROM
-virtuous_unity-v2.37.0 with i don't remember wich one...
P.S : i would be Glad to test any ROM / Radio combinaison you would suggest me.
Thanks by advance for your attention
if you tried all those roms and diffident radios seems like its more like a hardware or provider issue does it happen off different towers or maybe you can go to one of the stores and try the phone at the store with yours at the same time?
Thank for the advice indeed i need to try this.
Do you know what i need to revert back for the tech not to tell the waranty is over since i have flashed my phone ?
Does i need to reflash the recovery etc? is there some tutorial in this subject because if i go to the store with my custom rom i guess i won't get too much help :/
Don't even take out your phone, your going to say your just looking, don't show anyone your phone, they won't even know what to look for, just test your phone to the one at the store, make sure apn's match. But if you return your phone you'll need to ruu back to stock. You can search easy s-on
Sent from my Inspire 4G using XDA App
What happens if you manually select 3G only, or 2G only from the settings menu? Does it just lose signal, or stays strong?
Hi
If i select 3G only
I first get no reception (as if when switching from 2G to 3G the radio had to restart)
Then the 3G signal appear strong, decrease slowly in less than 30 seconds, and after all, it seems quite stable.
The bandwidth is good i am downloading fastly
(i am commenting in real time)
Still no deconnection.
I will try it during the whole day and tell how it is behaving.
umm during a few seconds, there were no indicator (no 3G or H), just 3 bars.
It then restarted in H with 1 bar (i am not moving at all)
What will happen if i have no 3G in my area ? I won't be able to receve a phone call ?
Thanks
elfrancesco said:
Hi
If i select 3G only
I first get no reception (as if when switching from 2G to 3G the radio had to restart)
Then the 3G signal appear strong, decrease slowly in less than 30 seconds, and after all, it seems quite stable.
The bandwidth is good i am downloading fastly
(i am commenting in real time)
Still no deconnection.
I will try it during the whole day and tell how it is behaving.
umm during a few seconds, there were no indicator (no 3G or H), just 3 bars.
It then restarted in H with 1 bar (i am not moving at all)
What will happen if i have no 3G in my area ? I won't be able to receve a phone call ?
Thanks
Click to expand...
Click to collapse
If you force it to 3G only, and you move out of 3G area, then you should either get a no signal indicator, or if you have roaming enabled, you would get the roaming indicator. I'm curious now because as you said you aren't moving, and it's still changing. That shouldn't happen. Hmmm
After having my Galaxy Nexus for a few weeks I'd like to share my experiences with 'possible' data connectivity issues.
Firstly,
Upon first activating my phone at an official Verizon store I noticed that I lost data and voice services for almost 20 minutes after the phone was first activated. Toggling of 3G/4G, Airplane mode, and even rebooting (battery pull) would not fix the problem... It eventually just started working and has been fairly reliable ever since.
On the second day of owning the phone I unlocked / rooted... Still using the stock rom, antenna, and kernel though.
Secondly,
I've started to notice that every time I switch data sources.... For instance
*Turning off Wifi when connected to an AP
*Turning off 4G services
I'll completely lose data connectivity for a period of seconds; no longer than a minute (all gray reception bars). However, I can still make calls and send texts. My question is, is this behavior normal for the device? I've never owned a 4G device before so I'm ignorant to the matter. I'm simply inquiring as if this is a sign of a faulty antenna VZW is going to owe me a brand new device (not some refurbished crap either...). If this is typical, then I suppose it's just the nature of the beast. Either way, I've love to hear from others regarding their experiences.... Thanks!
Regards,
-Doug
When I had the thunderbolt data would drop in and out when switching from 3/4G and from wifi.
when you are switching from wifi to 4g/3g, it has to change your IP address, as its a different network. 4g to 3g viceversa it has to switch what frequency it is talking on, and reestablish communication with your carrier. switching data source will always drop data during the switch.
some later software upgrades have, and will reduce the time between switches, but there will always be some form of drop
For me, a similar problem
Setting the network mode to auto or just wdcma makes the phone unusable.
Although the extent of the phone grabs. Nay, sometimes even 5 bars but the state does not tra large than 5 (sometimes 10) minutes and reach lost. Often with good coverage, I can not make calls and the internet does not work. Redials the phone ends in the subscriber information out of reach (the phone shows that he has range)
Switching the phone on GSM ONLY mode causes that everything starts to work as it should (only the net so slow)
The problem started a week ago
The problem occurs in various parts of the city, regardless of whether I use the transmitter Play network or roaming.
Factory reset did not help. I suspect the SIM card but the more I'm bending your point defect (eg antenna) since the last few months everything worked
EDIT:
1h watched by telephone yesterday, and what I noticed.
The problem is when a weak signal mode UMTS.
The signal strength of -90,-95dBm causes the phone to have problems. If the signal is below-100dBm the phone is able to maintain a dial-up connection to the Internet are no longer problems. Often there are also decreases above 100dBm signal which usually end up losing the connection of both GSM as well as internet and phone needs a few dozen seconds to reconnect.
If you set the mode to GSM only signal strength is-55dBm and the problems do not occur.
piotrpg said:
For me, a similar problem
Setting the network mode to auto or just wdcma makes the phone unusable.
Although the extent of the phone grabs. Nay, sometimes even 5 bars but the state does not tra large than 5 (sometimes 10) minutes and reach lost. Often with good coverage, I can not make calls and the internet does not work. Redials the phone ends in the subscriber information out of reach (the phone shows that he has range)
Switching the phone on GSM ONLY mode causes that everything starts to work as it should (only the net so slow)
The problem started a week ago
The problem occurs in various parts of the city, regardless of whether I use the transmitter Play network or roaming.
Factory reset did not help. I suspect the SIM card but the more I'm bending your point defect (eg antenna) since the last few months everything worked
EDIT:
1h watched by telephone yesterday, and what I noticed.
The problem is when a weak signal mode UMTS.
The signal strength of -90,-95dBm causes the phone to have problems. If the signal is below-100dBm the phone is able to maintain a dial-up connection to the Internet are no longer problems. Often there are also decreases above 100dBm signal which usually end up losing the connection of both GSM as well as internet and phone needs a few dozen seconds to reconnect.
If you set the mode to GSM only signal strength is-55dBm and the problems do not occur.
Click to expand...
Click to collapse
it's your network providers problem not our's. you can obviously not get 3G all around your city
I was originally a Verizon user so I'm not used to this kind of weak connection.
I had my phone replaced already due to another issue a few weeks ago
so I don't want to get another replacement because of this. it is really annoying!
Instead I will ask here and see if anyone could help !
**This has nothing to do with WiFi (because WiFi works great!)**
**And nothing to do with calls because call quality and connection showed no problems**
**Not exactly sure this problem started, just started getting annoyed with it recently**
\- What my phone is doing (when I'm at home) -/
1. Slow transition from WiFi connection
- When I turn Wifi off, I don't get an immediate data reception. Instead it takes about 10 seconds and then I barely start to get 3g..... not lte .... (It's not like this in every place)
2. Not much LTE
- It happens really rarely, most of the time at home the connection is on 3g
3. Lose data connection even while in use
- It's just sometimes unstable. When I'm browsing the web (while in 3g) it would sometimes go down to no bars at all and lose internet connectivity, then the 3g and I have to wait again until it comes back.
- Data roaming automatically turns on saying that I lost connection -_-
4. 3g is sometimes really unresponsive
- Just like when it is when turning off Wifi
- 3g would stay idle for sometime, even when I open apps that require internet
- Sometimes the 3g just disappears and decides not to comeback for a while
5. Bars up and down (drains battery?)
- I see this too often, like in every hour. While in 3g, the bars get suddenly full, then in an instant it drops to 1, then to 2. Then sometimes to no bars at all.
* in LTE it never gets like this, just constantly 1 bar
6. Maybe it's where I live?
- Possibly, but it's quite an urban and Sprint should have no problem covering this area in my opinion
- Verizon wasn't like this (although not perfect)
7. This is annoying
-Because it is draining the battery -_-
-Because my sister's iPhone 6 performs better (always has 2~3 bars) & my brother's S6 (though relatively weaker than her's) does not seem to lose connection compared mine at home (We're all Sprint users)
\- What I've done to confront this problem -/
1) Called Sprint, but didn't help at all. They told me to just take it to the store and have them take a look -__- Agent hardly knew anything...
2) Flashed Stock ROM and hard reset the phone (so annoying since you have to set things up again)
3) Made sure I set mobile data Network Mode to 'AUTOMATIC'
4) Made sure I have the latest Software version and have the PRL and Profile updated
But still no result at this point.
***Could this be a hardware issue? Or a software issue that is fixable?***
Can anyone give me some advice on how to fix this?
I mean it's just that the data reception is too weak an unreliable to think this is okay.
Right now my phone is pretty empty, barely any apps because of the reset.
I really don't want to believe it's due to a faulty hardware!
P.S. Possibly symptom?
The first day I got this phone as a replacement out of the store, I was unable to connect to the internet using data, even though calling was working.
What it was doing was, constantly switching from 3g - lte - inactive 3g - nothing - 3g - so on in a 20 second cycle.
By the end of that day towards midnight it was connecting to the internet.
Welcome to Sprint -_____- my GF has 4G LTE on Verizon where I live and I don't even have 3G, I roam on Verizon actually lol. Sprint literally has ZERO coverage while Verizon has LTE.. It's just Sprint dude lol.
Hello,
I live in an area (like many of us) there T-mobile service isn't that great. I daily drive through areas with zero service and I have almost no service at my house so we utilize WIFI Calling.
I have been finding for the past few months that when I return to an area of good service (phone showing full bars of 4G or 4G LTE) that I cannot move any cellular data. If I reboot the phone then everything works again for a while. I have tried to toggle into airplane mode and back but this does not help, only a full reboot helps.
Does anyone else get this? Its very annoying to have to reboot the phone when I need to use cellular data. Appreciate some input. Phone is NOT rooted and running the latest available software from T-mobile
M
madas said:
Hello,
I live in an area (like many of us) there T-mobile service isn't that great. I daily drive through areas with zero service and I have almost no service at my house so we utilize WIFI Calling.
I have been finding for the past few months that when I return to an area of good service (phone showing full bars of 4G or 4G LTE) that I cannot move any cellular data. If I reboot the phone then everything works again for a while. I have tried to toggle into airplane mode and back but this does not help, only a full reboot helps.
Does anyone else get this? Its very annoying to have to reboot the phone when I need to use cellular data. Appreciate some input. Phone is NOT rooted and running the latest available software from T-mobile
M
Click to expand...
Click to collapse
It happens all the time for me. I've not been able to figure out why it happens, but I've seen some speculation in other threads where people think it can break when switching between H+, 4G, LTE, etc. Some people have reported that switching to airplane mode and back fixes it, but it doesn't work for me. Only a reboot will fix it for me.
Here is another thread with some discussion on it:
http://forum.xda-developers.com/galaxy-s6-edge/help/mobile-network-data-connection-drops-t3097605
Thanks for the response. I'm not happy to hear it appears to be happening to everyone. I wonder if any of the carriers have reported this to Samsung?
I cleared the cache partition on my phone 2 days ago and I've been good since...that doesn't mean it fixed it but its been a while since I had 2 good days!
THIS HAPPENS TO ME OMG!!! I thought I was going crazy... it happens quite often in NYC where we travel by subway underground... Switching to Airplane mode then back indeed fix it majority of the time, but it doesn't work sometimes...
Also, this happens when i am on Wifi for extended period of time, and then leave WiFi, the phone will show 4G LTE but wont' push any data.
Going into Phone status will show that you have no IP Address...
edit: btw, i've done an exchange with Tmobile, and still happens on the phone, Swapped SIM card as well, doesn't solve the problem. T-Mobile ran diagnosis, and found nothing wrong. I suspect it might be T-Mobile's network configuration...
Also, I can almost 100% reproduce this when I am playing a game that requires periodic connection (like loading acount info), and then playing in the subway while doing data connection between subway station (we have internet at the station, but not in the tunnel) will break my 4G LTE data connection...