Hi all.
I just picked up my (second) Galaxy Nexus today and have been having some severe 4G issues with the Verizon Wireless LTE version. When I brought the phone home, my first action was to put Jelly Bean on the device. I used Muzzy's 4.1.1 JB ROM and everything loaded in fine. When I booted into the ROM and began setting everything up, I noticed that my 4G connection was fading in and out and wouldn't hold for more than two minutes at a time. After wiping everything and re-flashing the ROM, it was still giving me trouble.
I just re-locked my bootloader and axed my root access and reloaded the stock 4.0.4 build that I left the store with, and I'm still having 4G issues. Mike's ROM doesn't change any radio settings, so I'm confused as to why this is happening. Did I get a lemon from the store and should I try to get a replacement?
I picked up a new (free) g-nex from best buy to replace a phone on a secondary line. I'd been selling the wife on the amazingness of the g-nex (i love mine), but of course, it doesnt work right for her, and it has the pulsing 4g/no-g signal problem (if yours is like ours, check battery stats and you can see the 4g/signal drop on/off...like candy stripes with all the red).
I've read extensively, and some insist this is a bad firmware flash that Vzw knows about and a fix is in the works, others say hardware and there is no fix other than a new device. I'm taking it in since I'm still in the 14 day window (rather than risk it) - suggest you do the same?
Related
Hey everyone, I looked around and didn't find anyone having my particular problem, but If I put this in the wrong place, or someone has already solved it, just let me know. Don't want to waste your time!
I got my DINC the day they came out in stores...the first one my local store sold in fact. It was working great, but I hated the bloatware and the fact that the Bluetooth stack was not up to date...couldn't connect with a new hands free speaker phone I just bought (Parrot mini-kit slim). I had occasional random reboots, but not too many. Once or twice a week maybe.
So when the unrevoked one-click came out I tried it. Worked great.
Then I started trying ROMs. With everything I've tried I get random reboots...a lot of them. Sometimes it reboots once and works fine for a couple hours. Other times, it will loop until I do a battery pull. When it loops it will sometimes make it all the way to the lock screen, sometimes it will only make it to the boot animation, and sometimes it won't get past the white HTC screen.
I've used a couple different nightly builds of CM6, with and without google apps. I've used Skyraider 1.8 and 1.9 with and without sense. I've tried "touch of photons". Same results and activity on all of them.
Last night I gave up and downgraded to unrooted 2.1 with sense...factory fresh. I reformatted my SD card with the phone, reformatted the phone storage, and I've done factory resets. It still isn't working right.
At this point, I'd be happy to get it back to pre-Unrevoked and just wait for the official OTA Froyo which is supposed to come out soon. Rooting and using a stable rom is fine with me too. I just need a phone that works consistently.
Any ideas? I'm pretty desperate.
sounds like you needed to return it and get a new one since it was doing random reboots from the day you bought it.
have you used any of the hydra kernels to try and OC it, the 1.15 OC would cause mine to reboot. a good stable rom that i tried was JagerRom, 1.7.4 is without sense, and chocolate is with sense. don't try the OTA one because that is for people who updated to the OTA leak and im going to assume you aren't one of thoes people. haha
http://incredibleroms.com/roms/jager/
hope this helps
Thanks Stroupified...
The weird thing is that the reboot issue wasn't that big of a deal before I rooted and started flashing roms. It happened, but not enough to be a problem.
Does the camera and camcorder work on Jager?
Does anyone know if there is something that could have gotten messed up with unrevoked or the roms I tried?
Is there another downgrade method I can use? I just installed the PB31IMG.zip you can find in a few places out there...is there a known reliable source for the downgrade zip?
If I can avoid fighting with Verizon on this I'd like to. I'm obviously outside my 30 days, and I don't want to wait a week or 2 or three or more for a new incredible (if I can convince them to get me one). I'm not even sure warranty or Asurion will do anything with this kind of a problem either...I fear I'm stuck with a $500 reboot roulette machine.
re
i have gone through 4 incredibles.
they all exhibited the same rebooting issues... completely stock with NO installed apps.
I have also tested the phones with 2 different batteries and with different sd cards and no sd cards installed.
I had done factory resets.
I get a ****ty cell connection where i live, -100 to -96 db.
Its looking more like a tower issue..
I also have had a reboot issue. I rooted the phone the day I got it and installed a senseless rom. It worked perfect the 1st day then started into a downward spiral of reboots till it went into a full boot loop. I did a nandroid back up of the original rom. No real issues since. Im still rooted and have only had one random reboot in about a week that I know of. I know the first issue was because of the rom but what causes the random reboots. Is it aloss of signal? Im a noob so Im just trying to get some insight.
Im on #2
I got my 2nd Incredible on Friday. Prior one would just get hotter and hotter (possibly due to signal issues) until it would enter a reboot loop. Hoping # 2 fares better.
johnsquared said:
Thanks Stroupified...
The weird thing is that the reboot issue wasn't that big of a deal before I rooted and started flashing roms. It happened, but not enough to be a problem.
Does the camera and camcorder work on Jager?
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Click to collapse
ya everything works in jager. but from what everyone else is saying it seems like it could be the signal (or lack there of) that's causing the reboots. have you tried the hybrid prl? it uses the verizon and altell towers instead of just the verizon ones. i haven't tried it because im in cali and there aren't any altell towers near me, but if your stuck with the phone you might as well give it a shot if you live in the supported areas. good luck man.
Link to PRL thread:
http://forum.xda-developers.com/showthread.php?t=723829
If you don't have problems with signal don't bother with the hybrid prl... it kills your data speeds because it switches you from Verizon data network to Sprints data in most areas. I know in the Carolinas phones randomly reboot a lot because thats Alltel country and phones don't work properly without the hybrid. But down south its mostly Verizon. Out west Texas/Ok is mostly Alltel.
But man honestly - I have the same issue on custom roms. My stock Sense rom does fine though. Sometimes I'll be on a custom rom typing a text and the keyboard just freezes and its over. lol nandroid time to me - I can't take the reboots but hate not having the features of newer software.
re
i have tried the hybrid prl and it did not help my rebooting issues.
i have also tried switching to the the cdma codec to -b the higher quality compression... with no luck in fixing the reboots.
I have also made sure there was not an issue with an app causing it, i have tested mine with a clean / factory reset with absolutely no apps installed.
I have had 100% good luck with the leaked ota update, the one upped the camera to 720p recording as well as a hand full of other fixes, and not once did my incredible reboot or crash.
I'm pretty confident that htc has fixed this issue for me, once they drop the 2.2 update that everybody seems to be speculating will be released in a handful of weeks.
Thanks for the input everyone, and I'm sorry others are having the same problem.
I went by my local Verizon store (actual Verizon store, not a 3rd part dealer) and told them my phone was rebooting repeatedly. They didn't even touch my phone...I was out of there in 5 minutes with a FedEx 2nd Day Air confirmation number for a new handset. And my wallet is intact also. I'm rarely impressed by Verizon's customer service, but this time...man... Between the new handset and the impending 2.2 update, I hope to be in good shape.
Me Too
johnsquared said:
Thanks for the input everyone, and I'm sorry others are having the same problem.
I went by my local Verizon store (actual Verizon store, not a 3rd part dealer) and told them my phone was rebooting repeatedly. They didn't even touch my phone...I was out of there in 5 minutes with a FedEx 2nd Day Air confirmation number for a new handset. And my wallet is intact also. I'm rarely impressed by Verizon's customer service, but this time...man... Between the new handset and the impending 2.2 update, I hope to be in good shape.
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Same EXACT thing happened with me and telesales. No scripts, no hard reset, no task killer; NOTHING. Said "my phone gets hot and reboots" and they said (last Thurs), let's get you a replacement overnight so you can try the new one out of the weekend. No muss, no fuss. Got here 10:30AM the next day, and my evil super-heating 4-to-13-reboot-try prone phone is going back.
sprintrjm said:
i have gone through 4 incredibles.
they all exhibited the same rebooting issues... completely stock with NO installed apps.
I have also tested the phones with 2 different batteries and with different sd cards and no sd cards installed.
I had done factory resets.
I get a ****ty cell connection where i live, -100 to -96 db.
Its looking more like a tower issue..
Click to expand...
Click to collapse
I don't believe towers/signal would have any effect on shutting down or booting. Basically once you're on a current PRL, you really shouldn't even have to update it. Unless you're having that poor service deal where an Alltell/Vzw hybrid would benefit you.
Does anyone know where I can find the original backup for my Verizon Galaxy Nexus? I got a refurbished phone sent to me Monday and I have to send the phone back because the headset cant hear phone calls and I have rooted my phone and upgraded it to Jellybean without backing up the original OS
Use the second link in my signature
Sent from my Galaxy Nexus using Tapatalk 2
If you want an even older build that what Zepius suggested, you can always look at oldblue910's website: http://www.randomphantasmagoria.com
I'm sorry if this is too off topic. But I don't know what thread to place the question on.
I was told by a Verizon rep (taking his words with large grains of salt) that they have had more Nexus's returned than any other recent device. Its plagued with issues. And a few of them are 4G connectivity issues. Where it will be always connecting and disconnecting from 4G many times a day, even in a fully covered area. The GPS does power cycling all the time using much more battery than necessary. And horrible battery, buggy interface are just a few he mentioned to me.
Are these issues just a Verizon rep trying to push me away from a open and rootable device? Or are they real? And if so, are they only with the Stock Nexus ROM, and most if not all are fixed after flashing one of the many Custom ROMs available? What are some of the most common issues with the Verizon LTE version of the Galaxy Nexus? Both before and flashing a Custom ROM.
Thank you guys for any help, and God Bless
clem11388 said:
I'm sorry if this is too off topic. But I don't know what thread to place the question on.
I was told by a Verizon rep (taking his words with large grains of salt) that they have had more Nexus's returned than any other recent device. Its plagued with issues. And a few of them are 4G connectivity issues. Where it will be always connecting and disconnecting from 4G many times a day, even in a fully covered area. The GPS does power cycling all the time using much more battery than necessary. And horrible battery, buggy interface are just a few he mentioned to me.
Are these issues just a Verizon rep trying to push me away from a open and rootable device? Or are they real? And if so, are they only with the Stock Nexus ROM, and most if not all are fixed after flashing one of the many Custom ROMs available? What are some of the most common issues with the Verizon LTE version of the Galaxy Nexus? Both before and flashing a Custom ROM.
Thank you guys for any help, and God Bless
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Click to collapse
This is my 3rd Galaxy Nexus. The first had a software issue. The second one, which was a new device, stopped charging while the phone was on. Replaced the battery and the phone still wouldnt hold a charge. This one is a refurbished replacement phone and since I've rooted it and installed Jelly Bean, I can only use the phone on speaker, wired headset, and bluetooth. I took the second phone to the Verizon dealer and the sales rep said his Nexus was starting to exhibit the same thing my phone started to do.
llenroht said:
This is my 3rd Galaxy Nexus. The first had a software issue. The second one, which was a new device, stopped charging while the phone was on. Replaced the battery and the phone still wouldnt hold a charge. This one is a refurbished replacement phone and since I've rooted it and installed Jelly Bean, I can only use the phone on speaker, wired headset, and bluetooth. I took the second phone to the Verizon dealer and the sales rep said his Nexus was starting to exhibit the same thing my phone started to do.
Click to expand...
Click to collapse
Have you ever tried a ICS ROM? One that has had much work done with it and has been labeled fully stable and released? Jelly Bean ROMs seem to all be in fairly early stages. So its really hard to know if the issues were with the ROM or with the phone.
Can any one confirm @llenroht 's list of issues? And are these fairly common, even when using a ISC Custom ROM?
I have seen around the forums a lot of talk about the radio for the galaxy nexus and the problems that they are causing. I recently bought a VERIZON galaxy nexus off of ebay, and upon activating it I probably lost signal 5 times over the course of the first hour I had it. I am not talking about low signal, I am talking about going from full bars to x (as if it is resetting the radio). It seems to happen almost every time i try to initiate a phone call or start to surf the internet. I have to try to call them, wait for my signal to disappear, and then wait for my signal to come back before I can make any kind of phone call. I saw posts about simply needing to flash new radio imgs to it so that is what I started doing. No combination of radios has fixed this thus far. Luckily it has a 14-day return policy.
My question is, has anyone out there with the verizon Baseband I515.10 been having similar problems, and found a proper combination or radio/kernel/rom that made all of this crazyness go away? Because I really love the phone to death (minus the battery life even with a 3800mah battery) but if i can't actually use my smart phone as a reliable phone then there is no point in keeping it.
Currently I am using FC05 and while it was better than the old 4.0.4 radio, it is still just not enough. Running Liquid ROM with Trinity Kernel.
I just updated to 4.1 and can't seem to get a network signal on any of the ROMs I have tried. Anyone else had this problem or found or know of a solution?
Thanks.
Rarazuh said:
I just updated to 4.1 and can't seem to get a network signal on any of the ROMs I have tried. Anyone else had this problem or found or know of a solution?
Thanks.
Click to expand...
Click to collapse
Was this an OTA uprade? If you did an manual upgrade, you should make a backup before going forward.
Are you sure you used the correct ROM? Cross-flashing between a Toro/Maguro/Toro+ will often have the phone but up but with the radios not working
did you check your apn?
I just bought this phone on Thursday and the bestbuy rep had the same problem on two different phones and had to call the Verizon help desk. She managed to get it working and of course my signal went in and out as soon as I left the parking lot. I went home and immediately rooted and flashed 4.1 and had the same issue. I was on the phone with tech support and they couldn't find the problem.
I then did a quick search online and found that this is a common issue. The problem is that when updating to 4.0.4 the galaxy nexus has a hard time with the 4g connection. It then drops to 3g and then it realizes 4g is available and switches back just to start this never ending cycle. This causes a signal to be held for seconds at a time before dropping completely until it switches to the other.
The temp fix is to disable LTE and run your phone on CDMA full time. This worked for me and I have constant signal everywhere. Eventually I know a patch will arrive so I'm content with 3g for the time being.
What puzzles me is how come this doesn't happen to everyone? Its a big enough issue that I found the solution within 3min of searching for a fix but not big enough for Verizon to be aware of.
Sent from my Galaxy Nexus using xda premium
mclaughlin47 said:
I just bought this phone on Thursday and the bestbuy rep had the same problem on two different phones and had to call the Verizon help desk. She managed to get it working and of course my signal went in and out as soon as I left the parking lot. I went home and immediately rooted and flashed 4.1 and had the same issue. I was on the phone with tech support and they couldn't find the problem.
I then did a quick search online and found that this is a common issue. The problem is that when updating to 4.0.4 the galaxy nexus has a hard time with the 4g connection. It then drops to 3g and then it realizes 4g is available and switches back just to start this never ending cycle. This causes a signal to be held for seconds at a time before dropping completely until it switches to the other.
The temp fix is to disable LTE and run your phone on CDMA full time. This worked for me and I have constant signal everywhere. Eventually I know a patch will arrive so I'm content with 3g for the time being.
What puzzles me is how come this doesn't happen to everyone? Its a big enough issue that I found the solution within 3min of searching for a fix but not big enough for Verizon to be aware of.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
I have the same issue. it burns your battery as well by switching back and forth. I used to leave my nexus uncharged at night and the sleep mode would allow it to only lose a a few percentages but now if i leave 4g on with 50 percent battery.. Its almost alway dead when I wake up
Sad to say I have the same experience
The story told by mclaughlin47 is almost exactly what happened with me. Even rooted and running BAMF Paradigm 2.1, I still have the same problem. If anyone knows of a way to fix this, please let us know.
I can't believe Verizon isn't aware of this problem. I actually had better battery life and signal with my Thunderbolt running Vicious ROM. I may just be returning mine if I don't hear of a solution soon.
Thanks for any help, cause this is ridiculous!
I am rooted now, but even on stock ICS I was getting a problem where my radios just die. Requires a reboot to fix. But when I was seeing it, they always looked fine. You don't know they died until you try to use data or make a call.
Do you still have your imei
Sent from my SCH-I535 using Tapatalk 2
I saw the same issue with ics and jb roms. Tried several radios but always dropped data and voice when using 4g. From what I've been reading, it's a hardware defect.
Mine also works great and stays connected all the time when I leave it in cdma mode. Went back to my rezound since 3g mode there at least still let's me use data while talking on the phone. I like showering in as much radiation as I can
tbguy said:
I saw the same issue with ics and jb roms. Tried several radios but always dropped data and voice when using 4g. From what I've been reading, it's a hardware defect.
Mine also works great and stays connected all the time when I leave it in cdma mode. Went back to my rezound since 3g mode there at least still let's me use data while talking on the phone. I like showering in as much radiation as I can
Click to expand...
Click to collapse
Reflash the radio and the cdma radio. Samsung and Verizon Wireless both claim that hardware defects are not known issues.
Which hardware revision do you have? (looks on the label on the back should be 11.11, 11.12, or 12.0.)
i have 12.01
will try reflashing the latest radios
tbguy said:
i have 12.01
will try reflashing the latest radios
Click to expand...
Click to collapse
just to check back, did it work?
unknownzero said:
just to check back, did it work?
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Click to collapse
Have the same exact issue...just upgraded to a jelly bean Rom and my data drops completely and I barely have a signal, did a super wipe (radio-rom-Gnapps)...and went to my old rom of ICS and I still have the same problem...but for the most part I barely have any type of signal and calls are dropping, called Verizon and they told me something about a switch, and that there is no problem in ur area....I just called last night, I'm gonna call back today...wish there was a solution ...also tried that 3G switch I just read earlier and I still have a poor signal
Any updates? I'm having the same problem
Hi,
I'm having the same issue. I've had my Nexus for about a month now and have had nothing but horrible signal issues, while my old Droid 2 gets fantastic signal.
I'm using the latest Bugless Beast 4.1.1 with the latest radios that were released today.
People have mentioned it being a hardware defect. I'm assuming I should just go back to stock ICS and go into Verizon and exchange it for a different Nexus?
It may very well be a hardware problem, but my thought was a SIM card problem for the reason that rebooting often does not solve the problem for me. I have a passcode on my SIM card, so if my phone doesn't ask me to enter the code then I can assume it doesn't see the card. This often happens when I encounter the loss of data problem and reboot, and I usually have to remove the SIM card and fiddle with it a bit and put it back in and then it reconnects.
So I went to the Verizon store to try and swap my SIM card and they wouldn't give me a new card, saying that it's a known software issue that Samsung has already attempted to fix twice and they are working on another OTA update. I obviously made a ruckus about how I'm paying for service I can't access and I want a different device, blah, blah, blah. Basically he was incredibly unhelpful.
I've been on ICS AOKP and recently switched over the CM10 JB and that's when the problems started for me, but I switched because some type of battery issue (it lasted about 3 hours for a few days) caused my phone to reset itself and erase everything so it seemed like a good time to upgrade. So I may have unique hardware issues going on but according to vzw it is software-based. I'm not sure if this is something that can/will be addressed in a new nightly if that's the case.
PEOPLE, IT'S NOT A HARDWARE PROBLEM! IT'S SIMPLY A RADIO.IMG PROBLEM! A LOT OF PEOPLE WHO IS ON ICS, BUT FLASHED LATEST RADIO ARE SUFFERING FROM THIS!
What you can do is just flash to a older radio image. Not that hard. Will this stop the OTA? Probably, but you can either flash the latest version back or just manually flash it.
Have a good day.
I got mine the first week of Aug at Best Buy. The first one I got had all the problems described above. Radios dropping out and dropping every call I made. I returned it the next day, and the sales guy told me he was 100% sure it wasn't the phone. I asked him to exchange the phone and the card because I couldn't use a phone that couldn't make calls. He did the exchange, and the second phone was actually worse. Most of the time, I could not even make a call. So, the next day I took that one back. They gave me a third one that worked great for a week, then I started getting a no SIM card error message. The phone would reboot and work again for about 3 hours, then repeat error message. I took the card out, wiped down all the contacts with a soft cloth, and I have had no problems since. Great reception, no dropped calls. Great phone. I don't know if it is hardware or software, but I would keep returning the phone until you get one that works!
Once again, what is the point of having a phone that can't make calls.
I got a Sprint Epic Touch 4G (4G seems to only work at a Sprint store or kiosk. Odd huh?)
Got it on launch day.
So have it rooted for a bit and noticed that in the Setting all the icons are grey. If I set it back to unrooted they are in color. So lived with this.
Since my phone is rooted the Sprint pushes fail to update it. Was thinking it was time to move it up to Jelly Bean.
Guess my phone felt it was to sweet of a upgrade. I can not even get it up to ICS.
I have read around the forums and there is so many threads, but not one that is exactly my issue.
So here goes.
If I load Stock-EG30 stock its fine.
If I load anything else it either locks at the load screen, does the boot loop and yet some kernels make the video look like its fried by mass pixiclation and lots of colors.
Reload Stock-EG30 and its fine. I get the message from sprint to install the upgrade, %25 of the way and get the triangle of death.
I have did factory reset on the phone, wipe cache, and every function I can find to do to it.
My phone just does not like anything but the Stock-EG30.
I just want it rooted at the Jelly Bean Level please.
I don't want to go to Sprint, they push that crap about how terrible it is if you root your phone and if enough rooted phones are on at the same time the world will end crap.
Thx so much for your time.