LG mobile support tool stuck at 10% installing? - LG Nitro HD

on 3 of my computer, all 3, are stuck at 10% while installing lgmobile support tool... nothing done yet, just installing the software onto the pc.
seriously, is LG support really this bad? I had a skyrocket before and everything was such a breeze...
don't get me wrong, the phone and the developers we have on here is awesome.. but man, LG don't stand behind their products at all.

dustin4vn said:
on 3 of my computer, all 3, are stuck at 10% while installing lgmobile support tool... nothing done yet, just installing the software onto the pc.
seriously, is LG support really this bad? I had a skyrocket before and everything was such a breeze...
don't get me wrong, the phone and the developers we have on here is awesome.. but man, LG don't stand behind their products at all.
Click to expand...
Click to collapse
Plus... with this install being impossible to install, I can't unbrick or install the new ICS release. WTF.
anyone got a fix for this? seriously annoying.

Related

LG mobile support tool stuck at 10% installing?

on 3 of my computer, all 3, are stuck at 10% while installing lgmobile support tool... nothing done yet, just installing the software onto the pc.
seriously, is LG support really this bad? I had a skyrocket before and everything was such a breeze...
dustin4vn said:
on 3 of my computer, all 3, are stuck at 10% while installing lgmobile support tool... nothing done yet, just installing the software onto the pc.
seriously, is LG support really this bad? I had a skyrocket before and everything was such a breeze...
Click to expand...
Click to collapse
sorry for this double post, admin can you please delete this, not sure i know how.
Did you get this sorted out? I'm having the same issue. the install starts then stalls after the progress bar barely moves....
I didnt face that problem, I've just installed in on my PC
Check your PC
Hi, I'm back, now I know why it stuck at 10% (in my opinion)
1. Try to use it in Win 7
2. Run compability at Win 7 mode (if you use Win 8 or above)
3. Check your internet connection
Hi guys. i have a news: dont have to use LG mobile support tools anymore. Search Google for: LG Flash Tool 2014

[Q] Hard Bricked D851

I bricked my T Mobile G3 D851 by flashing Dark Knight 5.0 rom that was in this thread. I didn't think much of it because normally roms are in the right places in xda, I understand its my fault and there is no one to blame but myself. I just need some help restoring it. It does not turn on at all. I plugged it into the computer however, it showed some life. My computer was installing the drivers automatically but it fails. So there has to be a way to fix this right??
Mr_gmoney16 said:
I bricked my T Mobile G3 D851 by flashing Dark Knight 5.0 rom that was in this thread. I didn't think much of it because normally roms are in the right places in xda, I understand its my fault and there is no one to blame but myself. I just need some help restoring it. It does not turn on at all. I plugged it into the computer however, it showed some life. My computer was installing the drivers automatically but it fails. So there has to be a way to fix this right??
Click to expand...
Click to collapse
If you can get into Download mode, then your softbricked and can reflash full firmware.. If not, Then sorry, unless you have a Jtag, there is not much you can do.
The drivers you think are installing are not the ones that you could use to do anything. I only know this because I have hardbricked a G3 before as well.
Hopefully yours is only softbricked.
Eliminater74 said:
If you can get into Download mode, then your softbricked and can reflash full firmware.. If not, Then sorry, unless you have a Jtag, there is not much you can do.
The drivers you think are installing are not the ones that you could use to do anything. I only know this because I have hardbricked a G3 before as well.
Hopefully yours is only softbricked.
Click to expand...
Click to collapse
what's a jtag and what can I do to fix my phone? I can't go into download mode, my phone won't turn on at all.
Mr_gmoney16 said:
what's a jtag and what can I do to fix my phone? I can't go into download mode, my phone won't turn on at all.
Click to expand...
Click to collapse
When plugged in and your computer recognizes it, starts installing drivers it could be drivers adb, I would think if the phone was truly off it wouldn't do anything. Could be wrong tho, do you have adb set up? What happens when you run adb devices?
Ducter said:
When plugged in and your computer recognizes it, starts installing drivers it could be drivers adb, I would think if the phone was truly off it wouldn't do anything. Could be wrong tho, do you have adb set up? What happens when you run adb devices?
Click to expand...
Click to collapse
Its not the adb drivers your thinking of, Its something else. I forgot what its called but it only comes up when you brick your LG, its something as in the area as nullUSB or something liike that.. I been though all this before. But I hope its not that.. I hope he can access his phone some how..
---------- Post added at 08:12 PM ---------- Previous post was at 08:10 PM ----------
Mr_gmoney16 said:
what's a jtag and what can I do to fix my phone? I can't go into download mode, my phone won't turn on at all.
Click to expand...
Click to collapse
Tell us what does your Device manager say when you plug in your phone to the computer? is it something NULL ?
What drivers are installing is what im asking. what are they listed as .
Eliminater74 said:
Its not the adb drivers your thinking of, Its something else. I forgot what its called but it only comes up when you brick your LG, its something as in the area as nullUSB or something liike that.. I been though all this before. But I hope its not that.. I hope he can access his phone some how..
Click to expand...
Click to collapse
So when the phone won't power on at all the computer will still detect it to install drivers? Not trying to be a smart ass, I have never bricked anything and truly just curious.
Ducter said:
So when the phone won't power on at all the computer will still detect it to install drivers? Not trying to be a smart ass, I have never bricked anything and truly just curious.
Click to expand...
Click to collapse
Its not really drivers for the phone.. anytime you plug anything into a USB slot something shows up.. doesnt mean its what you want.. I had something NULL show up when I bricked mine. I by mistake formated EAF partitioned and messed up to the point of NOTHING........... I got my money back and bought another someplace else
Mr_gmoney16 said:
I bricked my T Mobile G3 D851 by flashing Dark Knight 5.0 rom that was in this thread. I didn't think much of it because normally roms are in the right places in xda, I understand its my fault and there is no one to blame but myself. I just need some help restoring it. It does not turn on at all. I plugged it into the computer however, it showed some life. My computer was installing the drivers automatically but it fails. So there has to be a way to fix this right??
Click to expand...
Click to collapse
don't waste your time trying to get it fix.i did the same thing and i never found a way to fix it.i bought the phone second hand so no t-mobile warranty then my only solution was calling lg and since the phone has a one year warranty with lg it do not matter if you have a receipt or not. i send it to lg with label and ra# they provided.took 2 weeks but lg fix my lg g3 for free. try that.for what i found out is the only solution at the moment for hardbrick.
If it doesn't turn on, I suggest you either use your warranty for LG Repair Service ( like I did) or get a new replacement from LG or T-Mobile. There is no way to fix this problem atm and if your computer recognize the device, its going to be called QHSUSB_DLOAD. It took me a week to figure out that I had to send it to LG. Remember guys, this is hardbricked( can't turn on/ dead motherboard) so no download mode
I really don't want to send my G3 to Lg because I'm a senior in High School and I don't want to lose my pictures :/ I have an animation on popping up now but its for low battery i guess. other than that nothing is happening. I'll post a pic
Mr_gmoney16 said:
I really don't want to send my G3 to Lg because I'm a senior in High School and I don't want to lose my pictures :/ I have an animation on popping up now but its for low battery i guess. other than that nothing is happening. I'll post a pic
Click to expand...
Click to collapse
sorry to tell you this but everything on that phone is already lost.send it to lg for repair it will only take 2 weeks and you will have a working phone again.when i bricked mine i spend 2 weeks trying to fix it i even offer a bounty to anyone who can figure how to fix it and no one could finally give up and called lg.
Mr_gmoney16 said:
I really don't want to send my G3 to Lg because I'm a senior in High School and I don't want to lose my pictures :/ I have an animation on popping up now but its for low battery i guess. other than that nothing is happening. I'll post a pic
Click to expand...
Click to collapse
If you dont wanna loose your pics, that should have been backed up on external or cloud then your prob out of luck. but you can also find some phone repair place and let them hook your phone up to Jtag and reflash your phone... jtag is hard to explain, it requires soldering...... So if you dont know what it is, then dont try it your self.
PS:.. Tell us what it says in Device manger when you plug in your phone to USB.. click view and view hidden devices in device manger. take screen shot if you must.
you might just might be able to fix yor problem. if you can see the bat thing. then could just be a softbrick.. but without download mode you wont be able to fash anything.
Mr_gmoney16 said:
I bricked my T Mobile G3 D851 by flashing Dark Knight 5.0 rom that was in this thread. I didn't think much of it because normally roms are in the right places in xda, I understand its my fault and there is no one to blame but myself. I just need some help restoring it. It does not turn on at all. I plugged it into the computer however, it showed some life. My computer was installing the drivers automatically but it fails. So there has to be a way to fix this right??
Click to expand...
Click to collapse
op. check your messages. everyone else. this is the be all end all fix unless you hard bricked it. let me saave you a load of hassle. tutorial video inside the post.
http://lgg3root.com/lg-g3-root/how-to-unrootunbrick-lg-g3/
Mr_gmoney16 said:
I really don't want to send my G3 to Lg because I'm a senior in High School and I don't want to lose my pictures :/ I have an animation on popping up now but its for low battery i guess. other than that nothing is happening. I'll post a pic
Click to expand...
Click to collapse
Your pictures may still be available to you. I had to turn off auto syncing for Picasa so maybe log in from a pc and see if you got lucky.
Update 2/15
Okay so my g3 was hard bricked I sent it to factory, they replaced the internal storage and sent me back same phone (I checked IMIE) It came updated so It was patched. I downgraded it and rooted it again I put latest version on TWRP and now I'll be paying closer attention to what I flash and don't flash. Thank you guys for your support and trying to help me. I really appreciate it.
Guess who hard bricked his phone again?
So this is kinda a rant because I went where I was supposed to go this time and I read for the most part but again error in the posts and forums. I went to the reference guide and was looking for a stock version of lollipop (I didn't know it hasn't come out yet)
http://forum.xda-developers.com/tmobile-lg-g3/general/ref-t-mobile-lg-g3-links-guides-roms-t2860576
scrolled down and clicked cloudy rom http://forum.xda-developers.com/lg-g3/development/rom-cloudyg3-1-0-t2917467
it took me to another post not ment for d851 I scroll down and look at the features "Based on latest LG G3 official ROM"
okay im sold. I read the intructions and i download what i have to and do everything perfect
I flash the lolipop base band check
Start flashing cloudy, a menu pops up with different variants no d81 so i exit installation and do advanced wipe except internal and external
install another rom so everything is good in the hood, wipe cache and reboot
I check my phone and nothing. It's hard bricked. THE F***king base band bricked my phone. I have to send my phone to factory again if they do it for free, most likely not because this is my second time. then if they do, i have to pay shipping and handling, then pay someone to unlock the sim because im not on tmobile anymore I'm on cricket :/ Not everyone here is an expert on all of this, i understand its no ones fault but my own but **** when i go here i think these guys are pros and experts on mods,roms,etc. when a legitimate post is stabled and says its the guide i expect it to be right and not have to worry. I go back to cloudy rom post and i scroll down more and i see FAQ
This ROM no longer support my variant since 2.0? I'm using D850/D851/LS990/VS985, can I flash this Lollipop version?
- No, you guys cant use this Lollipop version (2.0). You must wait till LG release official ROM for your variant first to have new kernel & baseband.
- Anyway, if you wanna use my KitKat ROM, you can get it (version 1.2) here: http://forum.xda-developers.com/devd...6315#downloads
Gee thanks for that. A completely different link. why couldn't that be the first thing or something. ugh. Thank you for whoever read my whole rant. I hope someone hears me out and sparks a change.
Before anyone calls me out; I worked with
LG OG sprint LS970
OGP at&t E980
g2 sprint LS980 verizon VS980
g3 tmobile D851 verizon VS985
Verzion Samsung Galaxy S3 SCH-I535MBBVZW
T Mobile Note 4 SM-N910TZKETMB
All of them Fully Root,TWRP,4.4 or 5.0 Roms. To show I'm not 100% newbie and I make mistakes.
Mr_gmoney16 said:
So this is kinda a rant because I went where I was supposed to go this time and I read for the most part but again error in the posts and forums. I went to the reference guide and was looking for a stock version of lollipop (I didn't know it hasn't come out yet)
http://forum.xda-developers.com/tmobile-lg-g3/general/ref-t-mobile-lg-g3-links-guides-roms-t2860576
scrolled down and clicked cloudy rom http://forum.xda-developers.com/lg-g3/development/rom-cloudyg3-1-0-t2917467
it took me to another post not ment for d851 I scroll down and look at the features "Based on latest LG G3 official ROM"
okay im sold. I read the intructions and i download what i have to and do everything perfect
I flash the lolipop base band check
Start flashing cloudy, a menu pops up with different variants no d81 so i exit installation and do advanced wipe except internal and external
install another rom so everything is good in the hood, wipe cache and reboot
I check my phone and nothing. It's hard bricked. THE F***king base band bricked my phone. I have to send my phone to factory again if they do it for free, most likely not because this is my second time. then if they do, i have to pay shipping and handling, then pay someone to unlock the sim because im not on tmobile anymore I'm on cricket :/ Not everyone here is an expert on all of this, i understand its no ones fault but my own but **** when i go here i think these guys are pros and experts on mods,roms,etc. when a legitimate post is stabled and says its the guide i expect it to be right and not have to worry. I go back to cloudy rom post and i scroll down more and i see FAQ
This ROM no longer support my variant since 2.0? I'm using D850/D851/LS990/VS985, can I flash this Lollipop version?
- No, you guys cant use this Lollipop version (2.0). You must wait till LG release official ROM for your variant first to have new kernel & baseband.
- Anyway, if you wanna use my KitKat ROM, you can get it (version 1.2) here: http://forum.xda-developers.com/devd...6315#downloads
Gee thanks for that. A completely different link. why couldn't that be the first thing or something. ugh. Thank you for whoever read my whole rant. I hope someone hears me out and sparks a change.
Before anyone calls me out; I worked with
LG OG sprint LS970
OGP at&t E980
g2 sprint LS980 verizon VS980
g3 tmobile D851 verizon VS985
Verzion Samsung Galaxy S3 SCH-I535MBBVZW
T Mobile Note 4 SM-N910TZKETMB
All of them Fully Root,TWRP,4.4 or 5.0 Roms. To show I'm not 100% newbie and I make mistakes.
Click to expand...
Click to collapse
I guess you paid the price for rushing thru the process. Sometimes we get caught up in the moment. Its been clear for days, weeks and months that stock LP for TMO G3 has not been released and much development is hinging on that release. I myself have been rooting phones/tablets for years and been fortunate not to make mistakes (or catch myself in time before doing so) and never even had a soft brick experience to date. I hope you got it sorted out
She died my lg d851 Fulmics 6. 1
Even BoardDiag does not help. The smartphone is not that does not respond. Permanent error when passing check ap / check emms 'no response from the device. Check pmic first and it still boot problem, replace ap' I do not know what to do.
Can someone help me?
No recavery. No download mode. Only black screen
The smartphone does not respond to button presses
The Device Manager is displayed as LGE AndroidNet Serial Port
Sadig86 said:
She died my lg d851 Fulmics 6. 1
Even BoardDiag does not help. The smartphone is not that does not respond. Permanent error when passing check ap / check emms 'no response from the device. Check pmic first and it still boot problem, replace ap' I do not know what to do.
View attachment 3855072
Can someone help me?
No recavery. No download mode. Only black screen
The smartphone does not respond to button presses
The Device Manager is displayed as LGE AndroidNet Serial Port
Click to expand...
Click to collapse
http://forum.xda-developers.com/tmobile-lg-g3/help/lg-g3-d851-unbrick-qualcomm-9008-t3430221
Omar-Avelar said:
http://forum.xda-developers.com/tmobile-lg-g3/help/lg-g3-d851-unbrick-qualcomm-9008-t3430221
Click to expand...
Click to collapse
Thanks, but I've found myself .

[Q] PC do not detect Optimus G

Hello, after I updated my LG Optimus G E977 (same as E975) to Android 4.4 KitKat it can no longer be detected by the computer, and this is driving me crazy, I've been for 2 days trying everything I can do, I've searched and tried every single inscruction that I see on google, allowing debug, changeing port, trying in another computer, changing cable, updating drivers, I've even factory resetted my phone and computer and done everything again (yes, I am desperated).
I know that maybe no one can help me because, trust me, I tried everything that the internet said me to try, and I do not believe that someone have a new way to do it.
I need to root and activate a bootloader because LG sucks (as you can see by this update) and change for cyanogen or another good rom, but it is IMPOSSIBLE because no exploits for root works, the pc can not detect it, oh my god, i am so angry to LG, it took for them 3 years to launch the only update that their flagship had in it's whole life and they do something like that, oh my god, LG.... WHY???
Anyone have any idea on what to do? (yep, i will change my phone in the next few months because LG no more)
Tried towelroot? No pc required.
Sent from my LG-E975 using XDA Free mobile app
igormuba said:
Hello, after I updated my LG Optimus G E977 (same as E975) to Android 4.4 KitKat it can no longer be detected by the computer, and this is driving me crazy, I've been for 2 days trying everything I can do, I've searched and tried every single inscruction that I see on google, allowing debug, changeing port, trying in another computer, changing cable, updating drivers, I've even factory resetted my phone and computer and done everything again (yes, I am desperated).
I know that maybe no one can help me because, trust me, I tried everything that the internet said me to try, and I do not believe that someone have a new way to do it.
I need to root and activate a bootloader because LG sucks (as you can see by this update) and change for cyanogen or another good rom, but it is IMPOSSIBLE because no exploits for root works, the pc can not detect it, oh my god, i am so angry to LG, it took for them 3 years to launch the only update that their flagship had in it's whole life and they do something like that, oh my god, LG.... WHY???
Anyone have any idea on what to do? (yep, i will change my phone in the next few months because LG no more)
Click to expand...
Click to collapse
You need to install LG UNITED MOBILE DRIVERS .. google these and connect your phone after installing them..
I'd also recommend you to take a look at the device manager while the phone is connected
Sent From LG-E975 , Powered By ArT MoD V7 & fuelled by Solid Kernel V1.81?

LG G4 wont start after update

So I have a G4, and I started system updates on it the other day, and now the phone wont boot at all. When I turn it on, it goes to the "system updates" screen with the android guy, and then shuts off. I can't load safemode and I cant factory reset, I'm just stuck. No warranty or anything. Is there a way to erase and reinstall all the stuff on my phone? It's a LS991 model. Any help would be greatly appreciated, and I don't care if stuff is erased on the phone at this point, I just want a phone.
Pretty sure the same LGup technique used for upgrading or downgrading before attempting root will fix this. There are about 3 different files you need and a PC with up to date LG drivers.
Sent from my VS986 using Tapatalk
Ok, so I'm pretty good with computers, but I have honestly never worked with cell phones before. What you just said sounds like a great idea, could you walk me through it a bit more? Do I download the LG Drivers from LG website? And is there a link with the walk through of the LGup technique?
Thanks
Tridoxx said:
Ok, so I'm pretty good with computers, but I have honestly never worked with cell phones before. What you just said sounds like a great idea, could you walk me through it a bit more? Do I download the LG Drivers from LG website? And is there a link with the walk through of the LGup technique?
Thanks
Click to expand...
Click to collapse
forum.xda-developers.com/g4/help/lgup-install-kdz-mm-lp-t3249803
If you have a fairly new computer and have connected and transferred data to or from phone you're probably good, but just make sure by installing tge drivers associated with the post about lgup. All links are working, i've downloaded them myself and then backed out. I simply wasn't sure if any version of MM or LL could be used in conjunction with any other. I think the consensus is that because it's a complete overwrite, it doesn't matter. For instance im on vs98628A, can i use the vs98611A tar file to downgrade and then root. I'm just not sure enough to try it. If your phone is not useable anyway, then I would probably go for it. Think there's a secondary route that was easier to brick the phone.
Sent from my VS986 using Tapatalk

Phone stuck in "Download mode" after official Pie OTA update!

Hey good people.
Yesterday i was excited to see the notification for Pie update come up, so i quickly installed it on the phone. It finished, then asked me to reboot, so i did. But for some reason, the phone couldn't reboot properly, and ended up getting stuck in download mode.
Tried to get out of it using every combination, nothing worked. Then i decided, well, lets reinstall the firmware on it. If i could find any! Majority of links are misleading, don't work, yandex disk links didnt let me download anything. Tried like 3 different versions of OST, none of them worked, not even the patched one, not to mention the lack of firmware in the first place.
The only step forward i could make is getting the phone to show up in device manager, because it hasnt even showed up before.
i've never even fiddled with the device's software or anything, everything was 100% stock and untouched.
i'm seriously disappointed in nokia, already contacted the reseller who yet has to reply (i don't have much hope for that either).
Any kinda help would be highly appreciated.
gabika1941 said:
Hey good people.
Yesterday i was excited to see the notification for Pie update come up, so i quickly installed it on the phone. It finished, then asked me to reboot, so i did. But for some reason, the phone couldn't reboot properly, and ended up getting stuck in download mode.
Tried to get out of it using every combination, nothing worked. Then i decided, well, lets reinstall the firmware on it. If i could find any! Majority of links are misleading, don't work, yandex disk links didnt let me download anything. Tried like 3 different versions of OST, none of them worked, not even the patched one, not to mention the lack of firmware in the first place.
The only step forward i could make is getting the phone to show up in device manager, because it hasnt even showed up before.
i've never even fiddled with the device's software or anything, everything was 100% stock and untouched.
i'm seriously disappointed in nokia, already contacted the reseller who yet has to reply (i don't have much hope for that either).
Any kinda help would be highly appreciated.
Click to expand...
Click to collapse
Which type and do You have a screenshot from the startscreen.
Maybe this helps
Part 2
EricH7001 said:
Which type and do You have a screenshot from the startscreen.
Click to expand...
Click to collapse
i honestly have no idea about the type, but i have screenshot
actually, no matter what i pressed in what order or battery percentage, it just said "download mode", and i also couldnt even turn the phone off either.
tbh i've contacted the reseller since then, and we'll probably just send it back in the next few days
gabika1941 said:
i honestly have no idea about the type, but i have screenshot
Click to expand...
Click to collapse
Don't you have the retail box? The type should be written on it. Also, do you have the ZEISS logo on the camera? If not, then you most likely have the TA-1054 variant, which is for the Chinese market.
intervall said:
Don't you have the retail box? The type should be written on it. Also, do you have the ZEISS logo on the camera? If not, then you most likely have the TA-1054 variant, which is for the Chinese market.
Click to expand...
Click to collapse
it must be the Chinese then, because it doesn't have Zeiss or android one logo on it.
But actually, is that very significant?
gabika1941 said:
it must be the Chinese then, because it doesn't have Zeiss or android one logo on it.
But actually, is that very significant?
Click to expand...
Click to collapse
Well, I cannot be 100% sure. But I would assume that if your phone was running a ported version of the global ROM and not the official Chinese firmware and it somehow got an OTA update then because of the differences in how the phone's memory is partitioned it would make sense that the device ends up being bricked after trying to flash something not ment to be flashed on it. :/ I hope this makes some sense to you. Also, if I am correct then it makes no sense to blame HMD for this because they have not done anything wrong. It is most likely the reseller who reflashed your TA-1054 with a ported version of the global ROM.
intervall said:
Well, I cannot be 100% sure. But I would assume that if your phone was running a ported version of the global ROM and not the official Chinese firmware and it somehow got an OTA update then because of the differences in how the phone's memory is partitioned it would make sense that the device ends up being bricked after trying to flash something not ment to be flashed on it. :/ I hope this makes some sense to you. Also, if I am correct then it makes no sense to blame HMD for this because they have not done anything wrong. It is most likely the reseller who reflashed your TA-1054 with a ported version of the global ROM.
Click to expand...
Click to collapse
i've legit thought about that! the box itself has lots of chinese on it, so it might be the case. Either way, reseller responded and i'll probably just sent it back to them this week because apparently it's their fault.
strangely, my mi a1 didnt even let the OTA install when i had the bootloader unlocked, so it's weird to see a phone getting bricked like this. I actually felt guilty for letting the OTA install, even though i didn't do anything wrong here (exceptionally:laugh
Thanks for the suggestions m8!
I think You bought a crappy Chinese dummy Nokia 6.1 HMD is not in Finland hands anymore.
The hardware is different. And the software is Android one.
I am curious how your reseller solves the problem.
can anyone tell how can help to exit from download mode. i have tried by connecting charger and holding pwr button and vol up and after andriod logo came i released by pwr button and holding the vol up button. its not worked
later i connected to my pc and install adb driver and fastboot and then through cmd prompt i run adb bootloader but its not working then i check adb devices but there is nothing shows in attched devices and also i tried with fastboot reload then mobie restarts and came back to dowload mode. so out of these step can anyone have any suggestions to get back my mobile..thank you
ok so, i kinda neglected the thread but heres what happened:
i tried EDL mode with deep flash cable, didnt work. i tried installing all sorts of drivers on my PC from all sorts of sketchy sites, after a point i decided not to mess my PC or the phone up even more.
i contacted my reseller who "fixed" the phone by installing the pie update on it somehow, and it's functional now. i even told them the phone wasn't the european version but they didn't seem to care, and i didn't feel like playing with them anymore. but it's FAR from stable, buggy as hell, and LTE B20 doesn't work either (that might have a thing or 2 to do with the phone being chinese...)
thanks for all of u for helping, this particular phone was way more than enough reason for me not to buy a nokia again ))))

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