No service? - Desire HD Q&A, Help & Troubleshooting

This is a weird one.
Just bought a Desire HD, the guy said it was unlocked. It come with a Orange sim card inside. It had a signal.
I took it out and stuck my giffgaff sim card in there and it says no signal, not "network locked".
So i tried texting my mate, and it sent some how after saying that it had no signal. So sometime later i get a reply saying "Sup" from him.
It still says no signal. I tried another giffgaff sim and that also says no signal. i tried a Tesco mobile sim and that says no signal.
And somehow, without the wifi on, it downloaded a htc update.
I then tried the original Orange sim and it still works.
What the heck is happening?
Thanks

flyboyovyick said:
This is a weird one.
Just bought a Desire HD, the guy said it was unlocked. It come with a Orange sim card inside. It had a signal.
I took it out and stuck my giffgaff sim card in there and it says no signal, not "network locked".
So i tried texting my mate, and it sent some how after saying that it had no signal. So sometime later i get a reply saying "Sup" from him.
It still says no signal. I tried another giffgaff sim and that also says no signal. i tried a Tesco mobile sim and that says no signal.
And somehow, without the wifi on, it downloaded a htc update.
I then tried the original Orange sim and it still works.
What the heck is happening?
Thanks
Click to expand...
Click to collapse
Sounds almost as if it's network locked, or that the data network is set to use orange only Settings>Wireless & Networks > Mobile networks >network operators. If that doesnt work you could always try the advanced ace hack kit (Google it, as it's no longer available on XDA) to give you super CID which will allow it to work with any network.

ghostofcain said:
Sounds almost as if it's network locked, or that the data network is set to use orange only Settings>Wireless & Networks > Mobile networks >network operators. If that doesnt work you could always try the advanced ace hack kit (Google it, as it's no longer available on XDA) to give you super CID which will allow it to work with any network.
Click to expand...
Click to collapse
Ive tried choosing 02 UK as the operator and it says "Your sim card doesnt allow connection to this network"

Now, I don't get this. I'm replying to this from my Desire that says "emergency calls only" without the WiFi on and not connected to anything. What the heck????
Sent from my HTC Desire HD A9191

Is it rooted?
Sent from my Desire HD using xda app-developers app

Yes it is rooted. Well, it wasnt but it is now.

Bump.
My DHD is running:
Android 2.3.5
Sense Version 3.0
Software number 3.12.405.1
Kernel version:
2.6.35.10-g931a37e
[email protected] #1
Wed Nov 9 14:04:03 CST 2011
Baseband version:
3.12.405.1 CL199157 release-keys
And it still says no signal with my giffgaff sim. But works fine with an Orange sim card.
Ive unlocked the bootloader just via the HTCDev site.
Please help...
Thanks

If you unlocked the bootloader to flash roms, relock it and unroot using the ace hack kit. It's going to save you a lot of trouble.
Regarding your giffgaff sim, no idea.
Google to see if there is a way to find out if you are actually sim unlocked.
Sent from a dream.

Oh ok.
I wanted to try and flash anither radio to see if my giffgaff sim would work then, will it make a difference?

flyboyovyick said:
Oh ok.
I wanted to try and flash anither radio to see if my giffgaff sim would work then, will it make a difference?
Click to expand...
Click to collapse
Nono..... Do not flash a different radio. Do not experiment. First find out whats up with your cell.
I edited the previous post.
Sent from a dream.

Right, i have SuperCID, and that means unlocked? (hope i am right)
I shall check it again.

bump

silly question but have you set the APN correctly ??????
noticed your already getting assisted on GG forums why do you need multiple forum assist ????

I need multiple forum assists as i dont know if it to do with the network and my sim or the phone.
The APN is set correctly, my phone shows no signal, all the time, with a giffgaff sim inserted.
But the very strange thing is that, sometimes it will let me use the internet. And i am not connected to wifi?

Ive contacted htc with my problem and they just said hard reset, which didnt change anything.
Still have the same problem...
And i cant find any solution...
Can anybody help me!?

Bump!??!?!?!?!

Have you tested a different sim on your phone? Does it work?
Have you tested your sim in another phone? Does it work?
Who do you think you should contact?
Sent from a dream.

Decided im gonna sell this DHD and maybe get another one.
No one has helped me with it so im guessing no one has had this problem. Ive tried everything, so the phone is going on ebay.

Related

[Q] T-Mobile G2 on AU - Vodafone

Hi everyone,
i recently picked up a G2 on a US trip and am currently trying to set it up to work on the AU vodafone network.
i have gone through the sim "unlock" process, so it should be free to accept any sim card. (it also doesnt prompt me for an unlock code anymore, so im assuming it worked)
when i put the vodafone sim card in the phone, it detects the sim (there is the sim folder in the menu, with the vodafone sim options) and when i use "*#*#4636#*#* i see that there is something in the signal strength (-97dBm 8 asu).
BUT
when i goto settings ->wireless & networks -> mobile networks -> network operators i get an error saying "error while searching for networks"
any ideas?
Shouldn't this be in the G2 forum, not the DZ one ?
Thread moved to G2 General.
I am very interested to know how everything works out for you when you get it resolved.
Im moving to Melbourne from San Francisco in 3 weeks and I am on the fence if I should get a Iphone 4 or a HTC g2
*currently own a HTC Evo ..sadly i have to sell it
moodecow said:
Hi everyone,
i recently picked up a G2 on a US trip and am currently trying to set it up to work on the AU vodafone network.
i have gone through the sim "unlock" process, so it should be free to accept any sim card. (it also doesnt prompt me for an unlock code anymore, so im assuming it worked)
when i put the vodafone sim card in the phone, it detects the sim (there is the sim folder in the menu, with the vodafone sim options) and when i use "*#*#4636#*#* i see that there is something in the signal strength (-97dBm 8 asu).
BUT
when i goto settings ->wireless & networks -> mobile networks -> network operators i get an error saying "error while searching for networks"
any ideas?
Click to expand...
Click to collapse
welcome to the club my friend
Unfortunately we have the same issue as you but we haven't find a solution yet. So far i have figured out that the phone after unlocking cannot read properly CID and MNCMCC codes from sim.
gpou said:
welcome to the club my friend
Click to expand...
Click to collapse
jee... sounds like the club to be in
5 days now i am trying for a solution. So far nothing to say. Just that users with same problem increase day by day. This might be good as htc will have to pay attention.
i dont know if its me, or if anyone else has noticed this, but if you change the band (auto - USA - Euro - Japan - Aus - Aus2)
then go and try to search for networks, the speed that the error comes up is different... its always the same error though....
moodecow said:
i dont know if its me, or if anyone else has noticed this, but if you change the band (auto - USA - Euro - Japan - Aus - Aus2)
then go and try to search for networks, the speed that the error comes up is different... its always the same error though....
Click to expand...
Click to collapse
You are right about that.
hi, i guess i need to join this club .. any progress for the solution?
I'm using a G2 on Vodafone AU and having no problems at all ...
If I click search networks it sort of just stops immediately with VodafoneAU down the bottom.
The one issue I'm having is that numbers are formatted for US ... anyone know how I change this?
I'm not sure if this is a real long-shot but I had some strange problems with my old Vodafone sim in a HTC Magic. I ended up just going into a Vodafone store and asking for a new SIM and the problems vanished immediately. They give you a new SIM on the spot free so it may be worth a try?
Is your phone working unlocked with the tmobile sim? If it isn't you're got the problem a lot of people have been having with unlocking the G2.
Otherwise, try rebooting your phone with your AU sim search for networks automatically and enter your APN settings. Alternatively if it doesnt find networks, go to Vodafone to get a new sim card. I'm also on Vodafone and I'm not having any problems with my current Tmobile Phone (Cliq) and G2 coming in the mail
Fixed by rooting and gfree
Hi! I had this exact same problem: unlocked a T-mobile G2 bought in the US so that I could use it on Greece's Vodaphone network. After unlocking and trying to check for networks, it would just say "Error while searching for networks".
Solution: I found the solution here: http://forum.xda-developers.com/wiki/index.php?title=HTC_Vision#Subsidy_Unlock.2C_SuperCID.2C_and_Radio_S-OFF which describes an extra security measure that was taken on these phones and why you get this error because of it. The fix, described in detail on that page, involves routing your phone and then running a program to change this security "feature".
I followed the directions on that wiki page and it worked perfectly! It now connects to my vodaphone network here, and can see other networks that are around.
Note that as this is altering the software on your phone, it probably voids any warranty. But, I'll say with my US t-mobile G2 it worked very smoothly.
Hope this gives some insight to any others having this problem!

Randomly get no service

hi.please help i get randomly no service on htc one x
mr_jojoi said:
hi.please help i get randomly no service on htc one x
Click to expand...
Click to collapse
If you want help, you need to tell us more details, such as what software/firmware version you are using, network carrier, what actually happens when you get no service, if it's rooted, etc.
Basically, the more information, the better.
Anyways, I have that random no service with the Australian Optus network, even though it says on the phone that I have full bar reception. Sometimes it's just the network.
it's unrooted 1.28.707.10 sense 4
mr_jojoi said:
it's unrooted 1.28.707.10 sense 4
Click to expand...
Click to collapse
sure in the area you are your network are not having any issues? best thing to do is just give them a call and explain what your problem is. sensible thing to do really
Goku80 said:
sure in the area you are your network are not having any issues? best thing to do is just give them a call and explain what your problem is. sensible thing to do really
Click to expand...
Click to collapse
i did that they said network dont have any problem.hey i found that when i plug charger it get service and work perfect
same issue
I am having the same issue on my ATT One X. I am unrooted and every time I send a text message I will lose service and says message failure. I have contacted ATT and HTC and no one seems to know what the problem is.
guys im having this same issue
im on the tegra 3 one x
1.29 latest fw
i got to bed with signal and wake up to no service,
when i try to manually chose the network it says im not allowed?
i have to reboot/ or chose airplane mode and then put airplane off to get it to work
i normally have my network set to gsm only and theres good signal where i live
its happend twice at home, once when i was in a diff area where i suddenly got the enter pin code prompt
has anyone had luck wit this?
mayurh said:
guys im having this same issue
im on the tegra 3 one x
1.29 latest fw
i got to bed with signal and wake up to no service,
when i try to manually chose the network it says im not allowed?
i have to reboot/ or chose airplane mode and then put airplane off to get it to work
i normally have my network set to gsm only and theres good signal where i live
its happend twice at home, once when i was in a diff area where i suddenly got the enter pin code prompt
has anyone had luck wit this?
Click to expand...
Click to collapse
"Not allowed" suggests a SIM problem.
Either the SIM has gone bad and you need to request another one from your network, or the SIM connection on your handset is dodgy.
The SIM governs what you can and can't connect to. If it's not allowing you to choose a network then it's not reading the information from the SIM properly.
r2b2 said:
"Not allowed" suggests a SIM problem.
Either the SIM has gone bad and you need to request another one from your network, or the SIM connection on your handset is dodgy.
The SIM governs what you can and can't connect to. If it's not allowing you to choose a network then it's not reading the information from the SIM properly.
Click to expand...
Click to collapse
thanks
getting a new microsim and will see how it goes
maybe the groove made by my desire s is too deep
even with the new sim the problem persists
trying auto(network) mode now
1.29.401.12 and the newest 2.17 update have new radios i hear
maybe that will fix the problem,
thats my next step.wait for the ota
same thing
exactly the same issue
already changed SIM card and anntena
but nothing changes
i have sense 4+ (i thought the new update will fix this)

Can't find network, no data, WiFi works fine though.

Got this phone with the problem already, I installed a custom ROM hoping that would fix it but still doesn't work.
Cannot find network, though it is showing 3 bars?
Can't make calls, can't use data.
WiFi works just fine.
EDIT: Should probablly give some more info:
T-Mobile model
ROM: CleanROM A.C.E.
SIM card works fine in my other phone.
EDIT2: Ok so after more fiddling I got it to pick up a signal from AT&T with the "Find Network" search. I'm thinking this has been locked to AT&T and I just need to flash back to a stock ROM and unlock it, thoughts?
I know I get T-Mobile signal at my house my other phone picks it up just fine and I'm using the same exact SIM in both.
epicelite said:
Got this phone with the problem already, I installed a custom ROM hoping that would fix it but still doesn't work.
Cannot find network, though it is showing 3 bars?
Can't make calls, can't use data.
WiFi works just fine.
EDIT: Should probablly give some more info:
T-Mobile model
ROM: CleanROM A.C.E.
SIM card works fine in my other phone.
EDIT2: Ok so after more fiddling I got it to pick up a signal from AT&T with the "Find Network" search. I'm thinking this has been locked to AT&T and I just need to flash back to a stock ROM and unlock it, thoughts?
I know I get T-Mobile signal at my house my other phone picks it up just fine and I'm using the same exact SIM in both.
Click to expand...
Click to collapse
Maybe someone has flashed a wrong modem/rom on the phone so it ruined everything..
You said it's T-Mobile phone.. I guess it's gotta be locked to t-mobile..
I would suggest to post this on T-Mobile Note 2 forum.. They would know a way to solve your problem.. This forum is for international note 2..
Sent from my GT-N7100
epicelite said:
Got this phone with the problem already, I installed a custom ROM hoping that would fix it but still doesn't work.
Cannot find network, though it is showing 3 bars?
Can't make calls, can't use data.
WiFi works just fine.
EDIT: Should probablly give some more info:
T-Mobile model
ROM: CleanROM A.C.E.
SIM card works fine in my other phone.
EDIT2: Ok so after more fiddling I got it to pick up a signal from AT&T with the "Find Network" search. I'm thinking this has been locked to AT&T and I just need to flash back to a stock ROM and unlock it, thoughts?
I know I get T-Mobile signal at my house my other phone picks it up just fine and I'm using the same exact SIM in both.
Click to expand...
Click to collapse
*#06 etc to get your imei display on the phone. Check imei matches with imei number underneath the battery. If they match and apeears to be valid you may have a locked or blacklisted phone. Blacklisted means its imei blocked nationally due to fraud such as lost stolen and insurance replacement provided etc.
Good luck
Sent from my GT-N7100 using xda app-developers app

No service - HELP!

Hi Everyone.
Stock O2 ICS- rooted - bootloader unlocked
I've recently bought used HTC One V locked to O2. Problem is gsm service never worked for me.
WiFi, Bluetooth, GPS are fine but emergency call only.
I've tried different sim, 2 custom roms, hard reset and no lucky.
Under mobile network setting I cannot swap between WCDMA only - Auto - GSM only, it is sticked to WCDMA/GSM Auto only
When push *#*#4363#*#* Cannot change network mode too, WCDMA preferred fixed only, if going to radio band selection cannot choose any (Automatic, EURO Band etc) just got message "Set [automatic or any] Unsuccessful.
What is weird, When I turn mobile data on with correct APN for my provider (currently giffgaff) I have gprs running and can send and receive data, but with my other phones I had before my service has been alwaysfast as 3G and HSDPA, not "G" like now.
Please see below my screenshots, I've checked my mobile network with many apps and there is what I've found
Ok this may seem a very stupid question but it happened more than once. Are you using the little piece that covers the sim card? That has contacts in it, without it there is no signal
mr_nooby said:
Ok this may seem a very stupid question but it happened more than once. Are you using the little piece that covers the sim card? That has contacts in it, without it there is no signal
Click to expand...
Click to collapse
thanks, but no lucky
osstis said:
thanks, but no lucky
Click to expand...
Click to collapse
If you still have warranty, run a ruu so it goes back to stock, and take it to the HTC centre. If you are lucky they will recognize it as hardware problem and give you a new one. Remember to tell them it never worked, and if they ask about root or stuff, you don't know about it
No I don't have a warranty (it's second hand and a have no seller contact anymore), otherwise I would not asking here. Looking for somebody who solved this, if.

[Q] Network service problem

Hello!
My HTC Desire HD have recently a problem when trying to connect to a network provider. My service provider is Mobistar in Belgium.
When I attempt to connect to a network manually, I get “Your SIM card does not allow a connection to this network”.
I tryed the same SIM in another phone, it works fine.
I have already tried: changing the wireless band, fly mode on and off, factory reset, *#*#4636#*#*, removing battery. Two days ago i rooted the HTC (custom rom, new radio) but it is still the same...
Now here comes the odd part. If i remove my sim, put it in a different phone and switch that phone on, then remove again and put it back into my HTC, it works normally for a few hours.
Yesterday, i inserted a simcard from another country and it works perfectly. So if it is in roaming, it works...
HTC Desire HD
Android 2.3.5 - Android Revolution HD 7.3
Kernel: 2.6.35.14-RCMIX3D-V12-CRD-gec898d5-dirty
Radio:12.65.60.29U_26.14.04.28_M
I don't know what is the problem, if anyone can help me, i appreciate
Thank you very much!
Does that provider use another network? Maybe need to turn on roaming (or change roaming settings).
Just a guess tho, goodluck with it.
HanZie82 said:
Does that provider use another network? Maybe need to turn on roaming (or change roaming settings).
Just a guess tho, goodluck with it.
Click to expand...
Click to collapse
Thank you for your answer.
I searched and i didn't find anything that says that my provider uses another network. (and i didn't find the roaming settings, just the roaming data on/off, maybe that is automatic)
My girlfriend have also the same phone (HTC Desire HD) and also the same provider, and she doesn't have any problems.
I don't understand why if i change my simcard to another phone and then put it back to my phone it works for some hours, till it says limited service...Then i can't do anything less then put it again in another phone if i want to use it again. Or use the simcard from my land (Portugal) in this phone.
The phone is from Belgium, unlocked, the simcard is from Mobistar. My portuguese simcard is from Vodafone Portugal and it connects to Proximus in roaming (another provider from Belgium).
Thank you very much. I hope to find a solution
SousaPinto said:
Thank you for your answer.
I searched and i didn't find anything that says that my provider uses another network. (and i didn't find the roaming settings, just the roaming data on/off, maybe that is automatic)
My girlfriend have also the same phone (HTC Desire HD) and also the same provider, and she doesn't have any problems.
I don't understand why if i change my simcard to another phone and then put it back to my phone it works for some hours, till it says limited service...Then i can't do anything less then put it again in another phone if i want to use it again. Or use the simcard from my land (Portugal) in this phone.
The phone is from Belgium, unlocked, the simcard is from Mobistar. My portuguese simcard is from Vodafone Portugal and it connects to Proximus in roaming (another provider from Belgium).
Thank you very much. I hope to find a solution
Click to expand...
Click to collapse
Ok, well the best of luck with it.
But this is as far as my suggestions go, sorry.
Maybe the provider did something to it, else i don't know.
Goodluck!
HanZie82 said:
Ok, well the best of luck with it.
But this is as far as my suggestions go, sorry.
Maybe the provider did something to it, else i don't know.
Goodluck!
Click to expand...
Click to collapse
Ok, thank you very much for your help. I will try to contact my provider.

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