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I know this is in the wrong forum but its an emergancy,
So lets say i dropped my phone in the pool, and it wont turn on, i have insurance its rooted and running a custom rom,.... can they fond out its rooted even though it wont boot, thx please reply quick
*It wont even recognize u touch the power button and even try to turn on*
been in rice for over 3 hours
if you have insurance then whats the emergency? have tmo send you a new phone...
not only that but ANYONE could have answered this question...see, im doing it right now, and im not a dev, and i JUST CAME from checking the general and Q&A sections, so its not like nobody wouldve seen it there, cus i was just there and i wouldve been back there later, too...AND did i mention im not a DEV....so why do you think you deserve to break the rules just because youre clumsy?
if you had posted in the right place i still wouldve seen it, and i still wouldve answered, just without all the "wrong section" BS. i wouldve been alot nicer about it if you hadnt tried to act like youre better than everyone else. everyone esle has to follow the rules, but apparently you think that you dont...
put the phone in a [ziploc] bag of rice for a few days, thatll pull out all the moisture and maybe you can resurrect it...
post in the right section...whether you think its an emergency or not...
thread reported....
-BMFC
Whoareyou said:
I know this is in the wrong forum but its an emergancy,
So lets say i dropped my phone in the pool, and it wont turn on, i have insurance its rooted and running a custom rom,.... can they fond out its rooted even though it wont boot, thx please reply quick
*It wont even recognize u touch the power button and even try to turn on*
been in rice for over 3 hours
Click to expand...
Click to collapse
If it won't boot or respond at all, I honestly don't see how they can see it's rooted.
Now about getting a replacement. Insurance companies don't like replacing wet phones. I have no idea why. What difference does it make if it's wet or just dropped/lost?
Now, if your insurance covers water damage, ( I have it too, I THINK it does but I'm not sure, I'd call T-Mobile and just ask them if the insurance covers it. If it does, tell them your problem. Make sure you clarify whether it's covered or not first).
If they say it's not covered, say thanks, and hang up. Remember, you have to make it seem like you're just asking about your insurance, not that you need it.
Now this is where it gets sketchy. I know for sure the warranty covers you losing your phone. Call T-Mobile back, make sure it's a different Rep, and tell them you lost your phone, have the insurance, and need a replacement.
Now, this could be taken as insurance fraud which is illegal, but what difference does it make if the phone is lost or wet? Either way my phone is lost to me, and someone who's phone gets wet pays the same amount of money monthly for insurance as someone who simply loses their phone.
oh if its asurion, they'll replace wet... it will cost a deductible... oh and WRONG THREAD! but no they wouldnt give a damn if its rooted, you know the government said today that we are allowed to root our stuff
migueltherocker said:
If it won't boot or respond at all, I honestly don't see how they can see it's rooted.
Now about getting a replacement. Insurance companies don't like replacing wet phones. I have no idea why. What difference does it make if it's wet or just dropped/lost?
Now, if your insurance covers water damage, ( I have it too, I THINK it does but I'm not sure, I'd call T-Mobile and just ask them if the insurance covers it. If it does, tell them your problem. Make sure you clarify whether it's covered or not first).
If they say it's not covered, say thanks, and hang up. Remember, you have to make it seem like you're just asking about your insurance, not that you need it.
Now this is where it gets sketchy. I know for sure the warranty covers you losing your phone. Call T-Mobile back, make sure it's a different Rep, and tell them you lost your phone, have the insurance, and need a replacement.
Now, this could be taken as insurance fraud which is illegal, but what difference does it make if the phone is lost or wet? Either way my phone is lost to me, and someone who's phone gets wet pays the same amount of money monthly for insurance as someone who simply loses their phone.
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or you can just leave the phone (without the sim) somewhere public. then it is lost.
Sent from my Incredible using XDA App
jdkoreclipse said:
or you can just leave the phone (without the sim) somewhere public. then it is lost.
Sent from my Incredible using XDA App
Click to expand...
Click to collapse
Good luck explaining why you took out your SIM card. Back when the G1 had first come out, my friend got it, and we were at his house and stupid me pushed him in the pool thinking he didn't have his phone on him. He took out his SIM card and put it in his old sidekick 3 and called T-Mobile, he told them he lost his phone, and they wouldn't believe him since he still had his SIM. They thought he was just saying this to get a new phone for free to sell it.
or take out the sim.
Sent from my Incredible using XDA App
Thanks for your support, thx
As a ex phone tech, I can tell you for sure... there's no way they can tell your phone is rooted if it wont power on. They just check for physical or water damage. Thats it. Just tell them what happened and get ready to pay $150 for a replacement though.
Oh great, i hope it dosent come to that, its in a bag of rice and im just praying it works tomorow.
Today a new change to Copyright law was announced at: http://www.copyright.gov/1201/ that protects users from being discriminated against for having "rooted" or "jailbroken" their phones. Furthermore http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act details that "a manufacturer cannot void a warranty because of an aftermarket replacement part unless they can prove that the part caused the failure (e.g. those early unlocks that scrambled the baseband's IMEI info)." This can be treated as (because of how the Act was written): "[your carrier/manufacturer] cannot legally void the warranty for a mere jailbreak, but could void the warranty for an unlock that goes wrong and bricks the phone by damaging the baseband or boot loader."
Point being: tell them to **** off or you'll call the FCC or your lawyer.
nbetcher said:
Today a new change to Copyright law was announced at: http://www.copyright.gov/1201/ that protects users from being discriminated against for having "rooted" or "jailbroken" their phones. Furthermore http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act details that "a manufacturer cannot void a warranty because of an aftermarket replacement part unless they can prove that the part caused the failure (e.g. those early unlocks that scrambled the baseband's IMEI info)." This can be treated as (because of how the Act was written): "[your carrier/manufacturer] cannot legally void the warranty for a mere jailbreak, but could void the warranty for an unlock that goes wrong and bricks the phone by damaging the baseband or boot loader."
Point being: tell them to **** off or you'll call the FCC or your lawyer.
Click to expand...
Click to collapse
I really don't think this has to do with an aftermarket part. And I really don't think that manufacturers have to honor a warranty when the product they put out has been altered in a way that voids said warranty. The new law simply states that the owner of the phone isn't subect to any legal troubles because of what they modified.
With all of that being said, you ****ed up your phone, knowingly posted in the wrong section because you think you'll get a faster response, and now you're hoping someone can tell you the magical way to get a new phone for free.
Good luck with that.
Whoareyou said:
I know this is in the wrong forum but its an emergancy,
So lets say i dropped my phone in the pool, and it wont turn on, i have insurance its rooted and running a custom rom,.... can they fond out its rooted even though it wont boot, thx please reply quick
*It wont even recognize u touch the power button and even try to turn on*
been in rice for over 3 hours
Click to expand...
Click to collapse
Um, wrong section........
Please post in proper place!
Whoareyou said:
Oh great, i hope it dosent come to that, its in a bag of rice and im just praying it works tomorow.
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Click to collapse
Dude, if you really wanna save it... take it apart and dry it out. You need a torx screwdriver #5 and look online for help on disassembly. Ive had many water damaged phones resurrected from death but you have to take them apart. Letting them dry by themselves will take a week and might ruin the board due to corrosion. Then you'll have to open it anyways and clean the chips with an old toothbrush and rubbing alcohol. But you might already have corroded chips and function is impaired somewhat or totally. So take it apart CAREFULLY (lowes or home depot or whatever hardware store have torx screw drivers for under $10 and have multi bits with the screwdriver) and dry it out and clean the board and everypart you can with the alcohol and toothbrush. The lcd is a ***** so be careful. Worse case senerio... you can just put it together and make your insurance claim. But keep it in the rice bag (lol! Never heard that one! It will take a week till it drys out, especially the lcd. Dont turn it on until a week has passed. It might make it worse. That is unless you take it apart and do it the right way) Until you can get a torx screwdriver tomorrow.
tmobile will replace it in the store. Its a flagship phone. they do warrenty and inx for flagship phones in the store.
LAKERHATER4 said:
Um, wrong section........
Please post in proper place!
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Show some mercy, Frieza. Or we'll send Goku after ya!
krolla03 said:
tmobile will replace it in the store. Its a flagship phone. they do warrenty and inx for flagship phones in the store.
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Click to collapse
Not for a liquid damaged phone, lol!
Do you have a mental disorder that disallows you from posting in the correct forum section?
nbetcher said:
Today a new change to Copyright law was announced at: http://www.copyright.gov/1201/ that protects users from being discriminated against for having "rooted" or "jailbroken" their phones. Furthermore http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act details that "a manufacturer cannot void a warranty because of an aftermarket replacement part unless they can prove that the part caused the failure (e.g. those early unlocks that scrambled the baseband's IMEI info)." This can be treated as (because of how the Act was written): "[your carrier/manufacturer] cannot legally void the warranty for a mere jailbreak, but could void the warranty for an unlock that goes wrong and bricks the phone by damaging the baseband or boot loader."
Point being: tell them to **** off or you'll call the FCC or your lawyer.
Click to expand...
Click to collapse
Right off the site you linked:
"The Librarian of Congress has announced the classes of works subject to the exemption from the prohibition against circumvention of technological measures that control access to copyrighted works. Persons making noninfringing uses of the following six classes of works will not be subject to the prohibition against circumventing access controls (17 U.S.C. § 1201(a)(1)) until the conclusion of the next rulemaking."
That has nothing to do with warranties on the phone, only with them restricting our ability to root and jailbreak, etc. The wireless carriers aren't saying we can't root our phones or anything like that. They ARE however saying that the warranty is void if you root it. That is not illegal, they can make any warranty terms they want. This is saying that it is LEGAL to root and jailbreak, etc... not that it's illegal to void your warranty because you rooted your phone.
Also, just like chrisinaz said, the Magnuson–Moss Warranty Act only references using different PARTS, not different software. It has nothing to do with rooting/jailbreaking in any way.
Oh yeah, to the OP (WhoAreYou): Nobody cares if you think your 'emergency' is so damn important. POST IN THE RIGHT SECTION. Anyway, the MT3GS will cost you $130 to replace thru Asurion. Remember it's insurance, not a warranty, so this WILL be covered by Asurion either way. They really don't care, I can definitely assure you that! If you get something exchanged under warranty, then you gotta worry about unrooting...
r0man said:
Do you have a mental disorder that disallows you from posting in the correct forum section?
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Click to collapse
LOL! Obviously, he thinks he'll get a quicker response by posting the busier sub forum section. And remember he's a VIP for creating his own rom by using Eugene's and adding a stock launcher to it and passing it off as a custom rom and creating another useless thread in the devleopment section. I shouldn't have even given him advice the more I think about it. We are all just adding more fuel to the fire...
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
htc-evo-4g said:
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
Click to expand...
Click to collapse
Different stores have different standards for root. My store here in knoxville told me, of course after I've unrooted sadly enough, that they do not check for s on. They only look to see if you have a custom Rom. And especially if it is a hardware, the rep told me they don't normally care either way. If it is software related, they will not work on a device running a custom Rom.
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ok well im actually sending it to sprint so do you think they will look when they receive it?
htc-evo-4g said:
ok well im actually sending it to sprint so do you think they will look when they receive it?
Click to expand...
Click to collapse
I'm curious as to why you are sending it? Going to the store is easier. And also, if they don't fix rooted devices, all they can do is tell you no and send you away.
But personally I don't think they will check. Especially because your issue seems to be a major hardware issue.
Sent from my PC36100 using XDA Premium App
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
htc-evo-4g said:
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
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Click to collapse
I also have had bad experiences at Sprint stores. They all seem to treat you like you're dumb, but soemtimes you get lucky and get to speak with a nice respectful rep.
Here is what I would say/do.
First, do you have insurance? That is very important.
If you do, try this. But proceed with caution.
Take your micro usb cord and really jam up your slot. Like, really bend the attachment piece out of place.
Go in and tell the rep that your device does not charge properly and really needs repair or replaced. Ask nicely. I'm sure those peeps deal with jerks all day long. Prolly why they dish back out to some of us nice folks.
Show the repair tech the damage.
If you have insurance they will be more than happy to help you.
If you don't have insurance please please please do not take this route!!!
Sent from my PC36100 using XDA Premium App
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
htc-evo-4g said:
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
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Click to collapse
Oh.......
Here is the deal. I've asked several different sprint reps about this over the phone as well as in the store.
Once you purhase your Evo, sprint gives you a 30 day warranty. Within 30 days, you are eligible to return phone, trade phones, or replace phone with a brand new one if there are manufacture defects.
After 30 days, your Sprint purchase warranty ends. But HTC also has a warranty. It is a one year limited warranty. It is mainly for defects and other various issues. Basically, you send your phone ($6 shipping handling) to HTC and they diagnose it. If it is manufacture defect, they either repair or send you a refurbished device without charge. If they decide it is user error or you damaged phone, they call or email you to inform you that you have two options. A. pay full price for repair and shipping back home. B. Pay 35$ fee to get phone back unrepaired.
The deal is this. Sprint offers you the service and guarantees you service and only the service. Your device was not made by sprint but by HTC, and being so, issues must be dealt with through HTC...unless you purchase insurance.
This is my advice to you. Call sprint. Ask them about insurance. It is $7 a month. Ask them how soon it takes affect after you purchase it. Usually is immediate. Then, in the next week or so, go to sprint store. Now you have insurance and they will deal with you and repair your phone right there and then. And if you want, later after your device is fixed, you cancel insurance.
Sent from my PC36100 using XDA Premium App
ok ill go with the insurance way. they wont suspect fraud or anything thats the only reason i didnt want to do the insurance method
Whatever you decide to do, good luck to you!
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I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
thistimearound said:
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
Click to expand...
Click to collapse
There are quite a few threads about brick restores...might want to look them up...but if you can get to recovery most problems will be solved. I would confirm brick before panic...I mean it will all good intentions.
thistimearound said:
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
Click to expand...
Click to collapse
Did something like that to my captivate on at&t and all I did was take it in and told them that when I woke up there was a black screen and I couldn't do anything, and I just acted really stupid and told them that I had no idea what happened to it. Play real stupid and it might work or idk, see they can jtag that device
Sent from my SGH-T959V using xda premium
I appreciate it. As for the brick restore methods, unless there's one for a "completely dead, USB doesn't recognize it, and LED doesn't turn on" brick, then I'm just wasting time. I looked at most of them, and they all require the phone to actually do something... which mine will not.
Damn, sorry to hear that. Yeah if its not doing ANYTHING I would just bring it in an claim insurance on it, tell them you have no clue what happened, just woke up and it was like that (like someone else said to do). Good luck. I'll keep my fingers crossed for you.
Sent from my PC36100 using XDA App
It could be if your lucky you might have just fried your battery somehow maybe and I mean MAYBE you still get lucky and that's all it is assuming you haven't tried switching batteries yet lol if that's not it, sorry for your bad luck. I'm pullin for ya man
Sent from my PC36100 using xda premium
I wouldn't worry about it. If the phone won't turn on and you take it in & just play dumb, they'll give you a replacement. You won't have to pay the deductible. You lost whatever data you didn't have backed up, but other than that you don't have much to worry about.
There's no coming back from pulling the battery during a radio update, and I doubt Sprint will make it difficult for you. If they do happen to tell you that you have to pay the deductible, argue against it or take it to a different store. Most likely they'll just file a claim and get you a new (or refurbished) phone within a day or two.
Good luck!
Sent from my PC36100 using Tapatalk
I went to my Sprint store the other day. They said they don't care if it's rooted or not. Just bring it in and they will look at it. They said usually they can fix most problems.
Just to update you folks that may have also been interested:
I went in and played stupid. I also pulled my SD Card so they couldn't use that against me. This was the dumbest thing I've ever done to brick my phone, but it looks like all is well. As of today they said they've already ordered me a free replacement due in on Monday. Apparently it won't even cost $100 due to having TEP. I'm not sure that I believe that, but that's what the guy said on the phone. If anyone is interested I can update this once I know more.
Sprint openly supports rooting.. Idk if anyone else knows that.. After the new policy kicked in, they might as well just say that seeing as how the TCs are required to work on rooted devices. If they can't fix them, its a DHRP. that's the word on the street anyway
Sent from my nocturnally stocked EVO using xda premium
That's good to know. I took my phone in 2 or 3 weeks after the Gingerbread update and all the tech did was ask if it was rooted. Someone looked at it the day before and and I had just unrooted it about an hour before that. Someone else was telling the tech to look for the s-on/s-off. I really don't think the tech cared. Glad they might have changed.
Yet my friend Rachel, who is a tech at the local store confirms yet again that they are NOT authorized to work on Rooted phones......
HipKat said:
Yet my friend Rachel, who is a tech at the local store confirms yet again that they are NOT authorized to work on Rooted phones......
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Click to collapse
Well that's funny seeing as how I am a TC for a corp. Store in Texas. Hmm... Seems like we're getting two different stories from the same company... Our superiors within our region have confirmed what I have said verbatim. We are required to work on them if they are rooted. If we can not fix the device we must replace it.
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Best bet is to fully unroot just to be on the safe side. Then whether or not techs are authorized to work on the phone is moot.
Confirmed by three stores in Connecticut, 2 corp stores, 1 authorized reseller/repair store.. That they do not support rooted phones.. Had to unroot to get my replacement phone when the USB started only partial charging and was clearly a hardware defect and had nothing to do with software.. They opened it confirmed so physical damage after I brought it back unrooted.
Didn't mean to abandon this post guys. I just simply forgot about it. Sprint replaced my phone free of charge since I truly did fry it. They couldn't recover anything and I didn't leave the SD card in for them to check.
Best bet: unroot if it works at all or brick the **** out of it. Also note I had TEP. So, that's important. All in all I think Sprint is still a bit douche on the root business, but they handled this situation relatively easy and painless.
This has probably been addressed hundreds of times...and I haven't read the insurance policy yet since this happened...so forgive me.
Wife broke the glass on her Epic today, she says it still works so I suppose its cracked or something (haven't seen it myself yet). anyway, guess this is where we make back the 7 bucks a month we've been paying the last year for insurance.
Question is...doesn't matter if i bring it in rooted and rommed really, does it? I'm assuming that shouldn't have any effect on the insurance claim. Or should I just wipe it anyway?
Or...if its just the cracked glass should I have it repaired?
Opinions? Experience with this scenario? Thanks peoples.
http://forum.xda-developers.com/showthread.php?t=1336333
---------- Post added at 01:15 PM ---------- Previous post was at 01:10 PM ----------
http://forum.xda-developers.com/showthread.php?t=1052813
Asurion does not have the time, nor bearing, to deny an insurance claim based off of your modified software.
The first step in refurbishment is reflashing stock firmware, then hardware QA. Most of the time they aren't even powered on prior to reflashing. The techs are paid by how quickly they get phones out of the warehouse, in mass. They don't care what you did with the phone, as long as they can fix it quickly.
are u gonna deal with a sprint repair center or asurion themselves?
I've taken mine in with root and a rom installed. They couldn't care less Just make sure you backup your stuff though because they will possibly reflash your phone to stock. I learned that the hard way.
Sent from my SPH-D700 using XDA App
Librizzi said:
I've taken mine in with root and a rom installed. They couldn't care less Just make sure you backup your stuff though because they will possibly reflash your phone to stock. I learned that the hard way.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Make a backup from CWM, flash with odin from the unbricking thread, take your SD out, take the phone in.
I have heard (I know, heard....) of people being refused because rooting does void warranty.
Bakkasan said:
Make a backup from CWM, flash with odin from the unbricking thread, take your SD out, take the phone in.
I have heard (I know, heard....) of people being refused because rooting does void warranty.
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Click to collapse
Not for insurance claims. Insurance covers being stupid with phones like dropping in toilet or bricking while flashing.
Also according to the Sprint tech manual, they cannot refuse a repair because of it but it is frowned upon.
Sent from my SPH-D700 using XDA App
So, took it in this weekend to Sprint repair center. I just made a backup and then odined to bone stock. Not like its hard, and I didn't want any issues.
Upshot is, they won't repair it, say its an insurance claim since its basically a physically broken piece. After pushing them a bit harder, the guy said they could repair it if they got a screen in, which he basically assured us they would in the next few days. However, for repairing it, they will basically make us spend 100.00 on accessories or whatever at the store. Since the insurance deductible is 100.00.
Now, i'm not going to complain, since I'd rather get something for my 100.00, other than a refurbished phone. But that seems kind of crazy anyway. Is he just trying to boost his stores bottom line? Why do I need to spend 100.00 there for them to fix it, if they can just fix it? I guys that's the price of the "favor"? I would have to spend 100.00 anyway, so why not make it "win-win"?
wtf?
Sent from my SPH-D700 using XDA App
I'd like to share with you all my tale of rom flashing gone horribly wrong. It's really only important for 2 pieces of misinformation that I've seen kicking around the forums. First, the story.
I had already rooted my Telus Galaxy S3 (SGH-i747M), but was still running stock. I started looking around for compatible roms running JB, but didn't have much luck (finding ones that support the Canadian version is not easy). At the same time, I had to update and reset my old Galaxy S2 for a relative who was taking it off my hands. I found a JB rom that was available for both the S2 and S3, from the same dev. I decided to try both out, downloaded them and copied the respective files to the S2 and S3, but quickly realized that the S3 version didn't support my Canadian phone. No problem, I'll leave the S3 as rooted stock.
I proceeded to flash and install the rom on my S2. Everything seemed to be going fine until the first reboot after flashing. The phone appeared to be completely dead. I tried putting the phone into download mode but it was completely dead and would not even show signs that it was plugged into a power outlet. Then, horror. Both my S2 and S3 are in Otterbox Commuter cases. They look very similar. At 1 in the morning in a dimly lit room, they look identical.
Yes. Like an idiot, I had installed the incompatible S3 rom to my Canadian S3. I had, in fact, hard bricked my phone. I set aside my grief for 10 minutes and got the S2 done, as that was the original goal of this adventure. That worked fine. Of course.
For the next several hours and most of the following day, I searched and searched. I ended up on the posts talking about QHSUSB_DLOAD and how I'd screwed myself. No hope. Only option is either JTAG service or, and this brings me to misinformation #1, sending it back to Samsung. Why send a rooted and screwed phone back to Samsung? Well, the argument was that in all likeliness they wouldn't be able to tell and would probably just get it up and running anyway, perhaps with some nominal fee. Also, and here comes misinformation #2, there was a good chance that they would have to fix the problem in order to verify it.
Thankfully, in my only intelligent move in the last year, I had opted to choose the extra device protection offered by my carrier. Which meant, if it wasn't covered under warranty, I could get a brand new phone at a significantly reduced rate. But it did mean I had to send it in to Samsung first. And so, I walked into a carrier store and simply stated that it wouldn't power up. I neglected to mention the whole "I'm an idiot and accidentally installed an incompatible rom at 1AM". At the end of the day, they don't care anyway.
So I waited for almost 3 weeks before getting an update from my carrier. Samsung had looked at it and had a quote. I called the store to find out the cost. The phone needs a new mainboard. $350+ (I remember it being more than $350 but less than $400). Ah, no thank you. I politely declined and contacted the company providing the device protection. No problem, phone would be in my hands in 2-3 business days. I just need to send the damaged phone back when I get it from Samsung.
When the phone did get back from Samsung (within 24 hours, I might add), it came with a note to the carrier indicating that the phone had been rooted. The store manager actually made a good point too. If they were able to get it up and running to figure out it was rooted, why did it need a new mainboard? In all likeliness, they just wanted to teach me a $350+ lesson in voiding the warranty. So, what did I learn from this experience?
1) If you are rooting multiple phones, don't leave them all laying around in identical cases in a dimly lit room at 1AM.
2) Don't root phones in a dimly lit room at 1AM.
3) If you royally mess up your bootloader and it won't boot up, Samsung can still boot up that phone.
4) If that same phone is rooted, Samsung can not only tell, but ensure that the phone remains in it's screwed state for return.
5) They might just try and teach you a $350+ lesson; my guess is this ultimately depends on who looks at it (just like walking into an Apple store and walking out with a replacement, prior to Applecare+).
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
I think the are full of it.. I bet they did not even boot it up.
It would be possible for them to boot into download mode using a JTAG device, flash a working bootloader and at the very least load up a recovery environment terminal to check for root access. This is assuming of course they couldn't do this directly from their JTAG skipping having to fix the bootloader. Even so whats to stop them flashing a non working bootloader back to the device after they found what they are looking for. Not only would this not take very long, for the chance at turning 350 bucks work of profit vs a warranty fix im sure the techs are required to do this. This of course doesn't justify the obvious fact that a replacement motherboard is completely ridiculous. I'm of the opinion that it isn't right to cheat the manufacturers by getting warranty replacements on user created errors, however if they are attempting to gouge the end user instead of just charge them to fix the problem then i say all's fair. Lets face it, its not as if they don't take these warranty devices, especially the hard bricked ones, and simply fix the software, repackage and sell them again.
Exactly. I sent it in and fully expected some kind of charge, like labor, to get it working again. But not almost $400.
Yea, that is pretty lame. Its no different than a damaged led lens, which they charge the full LED assembly price of $175 instead of just fixing the problem. I just did this today on my phone for $20 and an hour or so of my time.
Wow that sucks. At least your other phone still works.
sent from my rooted galaxy 3.6
Noob question:
Did you use Triangle Away? If they can just boot up the device and find if you have root access, is the point of Triangle Away just aesthetics?
I think that is more or less an easy give away the uneducated rep at the sales counter can look for.
i must confess i've rooted my phone dozens of times, and i can say that over 80% of those were in the dark after midnight.
Yeah, me too. It only takes one mistake though ...
yes rooting is such another .apk on the phone and certainly does not void the hardware warranty... Obviouisly they should charge you for software issues which you did.. did you get the phone back and have someone else jtag and fix it?
No. I have to send it back in to the company I have device protection through. But I have a new S3 already. JTAG would probably work, but it would take too long and isn't much cheaper than getting the new one.
Sent from my SGH-I747M using Tapatalk 2
And yeah your full of it lmao. I had a galaxy s3 that just stopped working after being left in charger a night. Took it.to a rsi (Samsung official customer service and service center here in dallas Texas) and they said the motherboard was ruined. And it was stock non rooted. And it was covered under warranty and they had to create a new imei for the phone. So $350? Yeah right
Sent from my SGH-I747 using xda premium
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
JTAG
bionemesis said:
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
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happened to be last night,only option was to JTAG it so sent it to MTV Mobile Tech Videos,sucks ass....will se how long i am in Texas and sent it to Bryan Texas.Hopefully Get it back albeit in one piece by Wednesday Meanwhile i have no Phone.
This is not to offend anyone or cause a flamme war.
But I don't think people should be lying to Samsung or any carrier, that 1. Your phone isn't bricked/rooted and 2. That you have no idea of what's going on and it just wouldn't turn on.
You as a user should hold all responsibility for a bricked device. Should they charge you 400$? Damn right they should.
That's one of the many reasons why Samsung and many other carriers either ship their devices with locked bootloaders or don't release source code. And don't say the whole "I played 500$ for my phone I get to do what I want," yeah you're completely right. But let's say you're changing your cars oil and the person being the n00b that they are decides to mix synthetic oil and convention oil in the engine. Oh no you're screwed. You dont take your car to the dealership saying "I don't know what happened the engine just won't turn on," THEYRE GOING TO KNOW lol, and expect to get a free car or not get charged for your miss hap. C'mon. If you screw up at least be responsible to pay some kind of fee to get it fixed. I despise folks who "try to play the system" because of them phones will be locked down in the near future. Now its illegal to carrier unlock your device unless its paid for because of folks like that. I understand the OPs mistake. Yeah I've done it. But I paid to fix my mistake. Be responsible people. We're grown ups here. Same with flashing stuff. Do a little reading before you start a thread on how you "bricked your phone" but its really stuck in a boot loop.
Just my 2¢
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
Heisenberg420 said:
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
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I see were you're getting at but you pay ATT for a service, not a phone. Those 300-400$ are for Samsung, which is different. They're kind of giving you a discount. Phone cost 700$ but they'll kindly replace it for 300$ they're being lenient about it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
bionemesis said:
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
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JTAG costs $50 and has a two day return.
Did you try a jig to force the phone into download mode.?