Hello Everybody,
I had a weird glitch show up the other day. I have 2 gmail accounts set up on my phone. They have been working fine for weeks and then all of a sudden they are gone. They show up in the touchflo area and show the last downloaded email but when you click on Inbox the only Accounts that show up are TEXT/MULTIMEDIA & SETUP E-MAIL.
I have tried re-adding the email to see if that would work however it does not download the emails to newly setup email probably because it knows the other one is there and thinks its a duplicate.
Any help would be appreciated.
thanks,
Mike
Was there ever a solution to this issue? It happened to me today! Both of my email accts show up in touch flow, however when i select acct 2, acct 1 displays as if it is the only account active? Does anyone have a solution?
Thanks!
Does anyone have any solution to this issue???
Thanks!
Have you installed any new applications recently? Maybe swype? I had the same issue happen after I installed swype and ended up needing a hard reset to be able to reinstall the email accounts. If you have not installed swype, see what other apps you may have installed recently. Chances are one of them conflicts with something else. To know this, you would need to re install one app at a time until your email app disappears.
I havent installed any apps for about 1 month. I installed the IMDB app.This problem just started yesteday. This is a very weird problem when i click on the message on touchflo, its like it isnt there! How do you recommend I resolve it?
Thanks for your help!
ditto - same thing happened on AT&T Tilt 2 yesterday. Both Gmail accounts can't be accessed in either Picker or View Inbox. I can't delete and reinstall them either - "they aready exist". Outlook account works fine. I haven't installed anything new in months. this may be the last nail in the brick.
Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)
Has anyone else had sync issues with just gmail? Facebook, contacts, etc all work fine but email will not sync. I can read new emails and archive, delete, and mark emails as read/unread. But after awhile my unread count goes to 65 (what gmail actually has) when the number should be 10. And I can't send emails.
I tried the fix in post two, but that causes launcher pro to continually force close. I also searched and found a post with 8 or 10 steps. I followed that and it worked for a little bit, but was immediately back to normal. So it might not of even worked.
Both issues are really annoying and if someone could help I would be very appreciative!
DC 3.2.3
Latest radio and wimax
Bump.
Anyone? No? So I'm alone here
Did you go into your: settings, accounts and sync, and make sure that background data and auto sync are checked? or the google apps is syncing as well? I had this problem on my Q9c and I had to go back and resync...
Thanks for the reply. The fix seems to be to go into Manage Applications and clear cache for gmail.
hmmm interesting. So, im guessing your up and running again?
Sure am 10 chars
I was wondering if someone could help me out.
Today when I went to settings, accounts and sync I get the below message.
Sync is experiencing problems. It will be back shortly.
It has been like this all day and I have tried unchecking and rechecking autosync. I have also press the button that says sync all. Still getting the same message.
Any idea what may be happening or what I can do? Thanks.
Chochiwpg said:
I was wondering if someone could help me out.
Today when I went to settings, accounts and sync I get the below message.
Sync is experiencing problems. It will be back shortly.
It has been like this all day and I have tried unchecking and rechecking autosync. I have also press the button that says sync all. Still getting the same message.
Any idea what may be happening or what I can do? Thanks.
Click to expand...
Click to collapse
background data checked?
bobby3306 said:
background data checked?
Click to expand...
Click to collapse
yes it is. I think I got it figured out. Under manage accounts the message was popping up for Twitter, but none of my other accounts. When I click on twitter, Sync Twitter was working perfectly, it was Sync Contacts (twitter contacts) that wasn't. I unchecked sync contacts and no more error.
I didn't really want my Twitter contacts to show up under my phone contacts anyway.
thanks.
Hello,
I have a note 3 and galaxy gear. After updating to kitkat I have this problem with the phone constantly notifying me of new emails, even though I have already acknowledged the email. Prior to updating, I was able to swipe the new email notification and It would not renotify me until a new email was received, now after about every 15 mins I get a notification to my phone and my gear saying there is a new email even though its the same email as before.
The only way to stop my phone from renotifying me is to delete the email completely. I have ensured that Gmail notifactions are off, and am only using the email samsung app.
This was working fine before but now I am going crazy and not even wearing my watch because it is so damn annoying.
drocksmash said:
Hello,
I have a note 3 and galaxy gear. After updating to kitkat I have this problem with the phone constantly notifying me of new emails, even though I have already acknowledged the email. Prior to updating, I was able to swipe the new email notification and It would not renotify me until a new email was received, now after about every 15 mins I get a notification to my phone and my gear saying there is a new email even though its the same email as before.
The only way to stop my phone from renotifying me is to delete the email completely. I have ensured that Gmail notifactions are off, and am only using the email samsung app.
This was working fine before but now I am going crazy and not even wearing my watch because it is so damn annoying.
Click to expand...
Click to collapse
update.
I have removed the gmail account from the 'accounts' area of settings and re added it. I am still getting a notice of new emails every 15 mins (the sync setting) regardless of having a new email or not.
I cannot find anyone else having this issue... and i have 5 email accounts tied to this phone, and only the primary/default account is having this persistent notification issue.
Any ideas?
drocksmash said:
update.
I have removed the gmail account from the 'accounts' area of settings and re added it. I am still getting a notice of new emails every 15 mins (the sync setting) regardless of having a new email or not.
I cannot find anyone else having this issue... and i have 5 email accounts tied to this phone, and only the primary/default account is having this persistent notification issue.
Any ideas?
Click to expand...
Click to collapse
I have also cleared all data and cache for the email app.... as soon as I add my gmail account it starts notifying me every sync of the first email in my inbox.
I guess I am going to go to tmobile and get a new phone unless anyone has any other ideas.
drocksmash said:
I have also cleared all data and cache for the email app.... as soon as I add my gmail account it starts notifying me every sync of the first email in my inbox.
I guess I am going to go to tmobile and get a new phone unless anyone has any other ideas.
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Click to collapse
idk....try logging into gmail on a pc and make sure you're using IMAP protocol and not POP3....google the terms if you're not familiar
good luck...
louforgiveno said:
idk....try logging into gmail on a pc and make sure you're using IMAP protocol and not POP3....google the terms if you're not familiar
good luck...
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Click to collapse
I checked my gmail settings from a computer, and it shows IMAP and POP enabled.
For some odd reason it appears the issue may have been resolved, and I have not modified anything since again deleting the data/cache.
Should POP be disabled and only IMAP enabled? the phone is set up to utilize IMAP not POP.
drocksmash said:
I checked my gmail settings from a computer, and it shows IMAP and POP enabled.
For some odd reason it appears the issue may have been resolved, and I have not modified anything since again deleting the data/cache.
Should POP be disabled and only IMAP enabled? the phone is set up to utilize IMAP not POP.
Click to expand...
Click to collapse
Your phone had a hiccup. Not a hardware issue. It happened from time to time. It self fixed itself when it got caught up.
TWEAKED 2.0 ELEMENT V3.0 NOTE 3