Related
Tried to post this in the developers forum in the correct thread but I'm restricted - sorry mods but if you could move this post, that would be ace?
I've tried following the instructions for using the r2: Superboot process to root my phone, but having trouble with it.
I've installed the drivers that came in the zip - with the phone switched on as normal, Windows recognises it no problem, as does ADB. When I put the phone into the bootloader, Windows doesn't recognise it - showing in device manager as "Android 1.0" and making a funny beep as the USB is plugged in. Neither ADB or Fastboot recognise the phone as being attatched.
Just bought the phone today, sim free, in the UK, so possibly a different hardware or software version to those who've got it working?
When running normally, "About Phone" shows as Android version 4.0.1, Kernel 3.0.1-ge2433f2 [email protected] #1 and Build number ITL41D.
In the bootloader it shows Fastboot Mode, Product Name - tuna, Varient - magura, HW Version 9, Bootloader Version - PRIMEKJ10, Signing - production, Lock State - locked.
Anyone got any ideas where to go from here?
Thanks
Make sure you turn on ADB Debugging from the settings menu and plug it into your pc.
Then run:
adb devices
See if its there. If so, continue
You need to force the drivers to install in fastboot mode first. Download the 'drivers' files from *THIS* forum and try them it worked for me (make sure you are in fastboot mode when you install them). You will also need to unlock the bootloader first which will wipe your phone including sdcard so make sure you have any files you need backed up first.
Mark.
Ah, fella, you're a superstar!
Done it now, can tweak my phone just how I want it now.
Thanks so much for your help
mskip said:
You will also need to unlock the bootloader first which will wipe your phone including sdcard so make sure you have any files you need backed up first.
Mark.
Click to expand...
Click to collapse
I have been assuming that 'wipe your phone' means wipe it of anything the user has put on it, but that the OS remains; is that correct?
Yeh, it resets it to the same state as when you first get the phone, wiping any personal data and any changes you've made to the system
Have to say I'm impressed though, it remembered by Wifi password and downloaded all my apps again without me doing anything! I'm liking ICS so far!
scooby359 said:
Yeh, it resets it to the same state as when you first get the phone, wiping any personal data and any changes you've made to the system
Have to say I'm impressed though, it remembered by Wifi password and downloaded all my apps again without me doing anything! I'm liking ICS so far!
Click to expand...
Click to collapse
The Wifi password and app restoration is all in the cloud just pointing that out lol
scooby359 said:
Yeh, it resets it to the same state as when you first get the phone, wiping any personal data and any changes you've made to the system
Have to say I'm impressed though, it remembered by Wifi password and downloaded all my apps again without me doing anything! I'm liking ICS so far!
Click to expand...
Click to collapse
Your passwords and all your list of apps from the market are stored under your google account so when you sign back in on a new phone (or wiped one) and synch with your phone all your market apps under that account are re-downloaded and certain information is restored.
Mark.
I don't remember that happening on my old Desire.. that just something I've missed or new to ICS?
I've noticed ICS brings up my bookmarks from Chrome on my PC, that's deffinately a new trick!
scooby359 said:
I don't remember that happening on my old Desire.. that just something I've missed or new to ICS?
I've noticed ICS brings up my bookmarks from Chrome on my PC, that's deffinately a new trick!
Click to expand...
Click to collapse
Could be you didn't enable personal data backup, or Sense doesn't do that (my guess)
And the Chrome bookmark sync is one of the things I'm definitely looking forward to with ICS I know I can do it with some apps right now but having features be native is always nice
I am on FlexReaper, changed my server to Austria via FastGPS, using WiFi, have a clear view to the sky for more than 25min....I have tried everything!
The saddest thing is that my A100 does not see even a single satellite! Is there a manual way to reinstall the GPSs driver or check if it is faulty?
Please help me, I am desperate!
You should have posted this in the FlexReaper thread it is one thread above. Or the general section.
SlavPala4a said:
I am on FlexReaper, changed my server to Austria via FastGPS, using WiFi, have a clear view to the sky for more than 25min....I have tried everything!
The saddest thing is that my A100 does not see even a single satellite! Is there a manual way to reinstall the GPSs driver or check if it is faulty?
Please help me, I am desperate!
Click to expand...
Click to collapse
Have you tried the GPS fix? I had to reinstall it manually after I did a reset. it's just an lto.dat file that goes into /data/gps IIRC. Also GPS status is an app that is included with Flexreaper it can be useful to see what is going on with your GPS reception.
This link has the info
http://forum.xda-developers.com/showthread.php?t=1636757
and has eww245 said if you are able to you should post this kind of stuff into the Flexreaper thread.
Sorry for the wrong place! Could you remove or move it?
As I have already installed RF1 and the patch is included then I have no luck with it as well. Could you please tell me how to manually do it? There is nothing clear in the theme you have posted and I am NO pro!
Thank you
I have downloaded first the patch but it said errr already patched? Then I have downloaded and copied the lto.dat file.
Still NOT even a single satelite!
Should I make resets,formats?
SlavPala4a said:
I have downloaded first the patch but it said errr already patched? Then I have downloaded and copied the lto.dat file.
Still NOT even a single satelite!
Should I make resets,formats?
Click to expand...
Click to collapse
Did you reboot the device after putting the ito.dat file into /data/gps? Mine went from almost never getting a sync up when using Navigator app to always working(still takes a min or two when I first enable GPS) but then it works like a charm. In fact the battery on my old Nuvi w200 finally gave out on me so I'm using my tablet as navigator all the time now.( still need to find/make a good mount for it) and does GPS status show any satalites? Also GPS Status(the app) also has some features inside the menu that will reset some stuff that might help. GL wish I had more things to suggest. If non of this works I'm guessing you may have a harware issue with your GPS, but I don't have enough info to be sure of that.
Is "Use Internal GPS" selected under "Settings > Location services"? I don't know how, but last time I flashed a rom it wasn't selected, nothing was, so when I tried to use the GPS it would obviously fail.
Don't know how common that is, but sometimes stupid little things like that can give us the worst headaches.
SlavPala4a said:
Sorry for the wrong place! Could you remove or move it?
As I have already installed RF1 and the patch is included then I have no luck with it as well. Could you please tell me how to manually do it? There is nothing clear in the theme you have posted and I am NO pro!
Thank you
Click to expand...
Click to collapse
Sure, What I did was look inside /data/gps on the tablet and I didnt see ito.dat. So I extracted the ito.dat out of the Flexreaper ROM .zip. You will find the file inside data/gps within the .zip file also. Take this file and copy it to /data/gps on the tablet. This can be done via root explorer, script manager etc, or via a terminal.
Assuming you extract the ito.zip from the .zip and place it into a micro sdcard and the root of the card, the following command would work to copy it via terminal emulator.
su
cp /mnt/external_sd/ito.dat /data/gps/ito.dat
It may or may not fix what ever issue you are having but it's worth a try and easy enough to do.
If you are on latest flex-A100-reaper , type in terminal.
Su (enter) gps-update( enter) and this will update your lto file for gps.
Normally it is done automaticly.
But all this information is in OP of flrexreaper.
Development?
SlavPala4a said:
I am on FlexReaper, changed my server to Austria via FastGPS, using WiFi, have a clear view to the sky for more than 25min....I have tried everything!
The saddest thing is that my A100 does not see even a single satellite! Is there a manual way to reinstall the GPSs driver or check if it is faulty?
Please help me, I am desperate!
Click to expand...
Click to collapse
Come on...seriously!!! Read rules... Then post. Please, please, please, Read Rules!!!
GPS update
civato said:
If you are on latest flex-A100-reaper , type in terminal.
Su (enter) gps-update( enter) and this will update your lto file for gps.
Normally it is done automaticly.
But all this information is in OP of flrexreaper.
Click to expand...
Click to collapse
If this does not help, try the following:
1. Install Terminal emulator for tablet
2. Turn off the GPS on the tablet: Settings -> Location services -> GPS satellite - uncheck
3. In the terminal the following commands:
Code:
su
echo 254 >/sys/EcControl/GPSPower
4. Turn on the GPS, Google's location service and WiFi on the tablet. Wait 5-10 minutes for the GPS data updates on the tablet (most likely it will be much faster).
Following these operations my tablet finds satellites within 10 seconds after turning on.
After much debate I have decided to make my work public as a lot of people seem to want these features!
THIS IS AN ALPHA SOFTWARE! EXPECT BUGS!
THEREFORE IF YOU INSTALL, ITS YOUR CHOICE. I TAKE NO RESPONSIBILITY IF THINGS GO DOWN THE PAN!
To get this working well, I need you guys! The testers - the community!
TFU ROM UPGRADE PACK ALPHA 3
What is it?
This software pack will supply your STOCK UK nook with software 1.2.0 with the following features:
ROOT
BUSYBOX
ADB
A clean nook friendly interface
A custom kernel (Thanks guevor http://forum.xda-developers.com/showthread.php?t=1906507)
Multitouch
Browser, Email, PDF, News Feed, Lots of tools
A custom built video mod to improve multitouch speed, refresh rates, delay and general display performance
MORE (but I cant remember)
Follow this guide to backup your nook and find out everything you need to know about the process. Please do this BEFORE any other tinkering! Make sure you know what you are doing!
http://forum.xda-developers.com/showthread.php?t=1961835
How to Install
Make a CWM SD card:
http://forum.xda-developers.com/showthread.php?t=1360994
Flash my zip:
http://dl.dropbox.com/u/13673492/TFU_ALPHA3.zip
Reboot:
You now have everything you need to get started!
BUGS:
Cant install apps unless you use ADB or drop them into /data/app and install.
If some of the preinstalled apps don't work follow this procedure:
-Open nook color tools and disable/enable allow non-market apps.
-Use file explorer to browse to /data/app and click on and install the broken app.
If you need help with ADB or want a different way to root check out my other post here!
http://forum.xda-developers.com/showthread.php?t=1961835
If you find a bug let me know please!
RESERVED
Hi Loney,
Installed just now and all seems well so far - well done!
John
I'd like to suggest an addition to the backup method that many folks are using - always test your restore, but dont test it (the first time) on your device.
Your backup file should be about 2 gig.
find a 2 gig or larger flash drive or sdcard and restore your backup image to that drive.
when you're done, there should be 8 partitions, as there were on your Nook to begin with.
If you can't get that working - you're not ready to root yet. Until you're sure you can restore, don't start making changes, please.
People turn up all the time having screwed themselves over by restoring a partial backup and not knowing it, or having restored only one partition from a complete backup and having blown out the partition table.
Out of curiosity is this listed as Glow only just because that was all you had to test it on?
I have the non-glow version so was going to test it, is there any reason why this may be a bad idea or has anyone else tried this yet? Thanks
stelph said:
Out of curiosity is this listed as Glow only just because that was all you had to test it on?
I have the non-glow version so was going to test it, is there any reason why this may be a bad idea or has anyone else tried this yet? Thanks
Click to expand...
Click to collapse
You are spot on. I didn't want to cause problems for people. Is your firmware 1.2.0? its firmware differences which are most likely to cause a problem. If you have a good backup, give it a go. If it works great. If not, you could try sending me your framework.jar file and I can try and find out what the differences are. Good luck!
roustabout said:
I'd like to suggest an addition to the backup method that many folks are using - always test your restore, but dont test it (the first time) on your device.
Your backup file should be about 2 gig.
find a 2 gig or larger flash drive or sdcard and restore your backup image to that drive.
when you're done, there should be 8 partitions, as there were on your Nook to begin with.
If you can't get that working - you're not ready to root yet. Until you're sure you can restore, don't start making changes, please.
People turn up all the time having screwed themselves over by restoring a partial backup and not knowing it, or having restored only one partition from a complete backup and having blown out the partition table.
Click to expand...
Click to collapse
Thanks for posting this. Very useful for people who aren't familiar with the nook. I will mention your name and this post when I update my guide with this information.
Also, the US nook touches - both the NST and NSTG - are now going to be running under OS 1.2.0 per BN.
The BN support announcement on this is here:
http://www.barnesandnoble.com/u/Software-Updates-NOOK-Simple-Touch/379003175
Hopefully, we'll wind up with net fewer folks quasi bricking their devices.
roustabout said:
Also, the US nook touches - both the NST and NSTG - are now going to be running under OS 1.2.0 per BN.
The BN support announcement on this is here:
http://www.barnesandnoble.com/u/Software-Updates-NOOK-Simple-Touch/379003175
Hopefully, we'll wind up with net fewer folks quasi bricking their devices.
Click to expand...
Click to collapse
This is great news. Everyone will benefit from some constancy across all devices.
Thanks, yes my nook is 1.2.0 so I've now installed the ROM on my non-glow light and it looks like it works fine! Seems stable and could start using it straight away, the only fault was opera wouldn't load/didint install properly but I followed the guide and re-installed it and it now works
I think the simple layout is really great, although one question, I plan to add the kindle app. Will I be able to add it to the "book" symbol (ie when I press the reading book it'd be nice to get an option of barnes&noble or kindle)? Im sure there is probably a legal reason why it hasnt but i think a kindle app would be good to include as standard, since kindle is one of the most popular ebook services and I bet most people have some books they'd want to access
Great work on the ROM!
stelph said:
Thanks, yes my nook is 1.2.0 so I've now installed the ROM on my non-glow light and it looks like it works fine! Seems stable and could start using it straight away, the only fault was opera wouldn't load/didint install properly but I followed the guide and re-installed it and it now works
I think the simple layout is really great, although one question, I plan to add the kindle app. Will I be able to add it to the "book" symbol (ie when I press the reading book it'd be nice to get an option of barnes&noble or kindle)? Im sure there is probably a legal reason why it hasnt but i think a kindle app would be good to include as standard, since kindle is one of the most popular ebook services and I bet most people have some books they'd want to access
Great work on the ROM!
Click to expand...
Click to collapse
In my next update you will be able to customise the launcher as you like. The fact that you cant is a bug that can be fixed by clearing the launcher data using the included titanium backup program.
Since i'm back from the hell of the "bricked nook", now i can come back to test your mod with more understanding.
It seems that if we change the language to all but english, the installation of the mod is doomed to a blank launcher. (that was the case for registering the nook i have to do it in english).
I reflash my nook after setting it in english and that correctly installs everything (not Opera but that's easy to recover it).
may be a note for foreigners who try to install this mod is to be aware of keeping the nook in shakespeare's mother tongue.
would you mind integrating in your future version the manga reader "perfect viewer"? fastmode.apk is also a request but now i understand that is not so easy.
thanks for your contribution. :highfive:
I'll report my experience using this technique. A few days ago, I purchased a US Nook Simple Touch (non-glow) which came with software v.1.0. I made a backup using the method referenced in the OP. I then upgraded to software v.1.2 via the manual (USB mode) method shown at http://www.barnesandnoble.com/u/Software-Updates-NOOK-Simple-Touch/379003175/ . I made another backup. I verified both backups using the SD card method as suggested by roustabout. Everything looked good.
I followed the OP instructions and was successful in installing TFU_ALPHA3.zip with CWM.
Upon reboot of the NST, I saw a dialog chooser asking me to select either the standard Nook software or Launcher7. I first tried Launcher7 and was greeted with a large gray "n" background. Nothing else. The only button that had functionality was the "n" button which brought up the "home" menu at the bottom of the screen. This got me back to the standard Nook software. So at least the reader still worked.
I rebooted and tried Launcher7 again, just to be sure. Still nothing but the large gray "n" background. No apps.
I restored my v.1.2 backup without any problems, and am now back to a "stock" NST. All good.
So while the TFU_ALPHA3.zip installation proceeded without incident, I didn't see any apps that I could run from Launcher7. I guess I'll have to try a different technique.
it seems like the same problem i said in my previous topic. did you set your language to anything but english?
i had the launcher7 without anything loaded. I had to set the language in english then reinstall the TFUAlpha3 to make it work correctly.
hope it helps.
jjinkou2 said:
it seems like the same problem i said in my previous topic. did you set your language to anything but english?
Click to expand...
Click to collapse
I have the US version of the NST. I couldn't find any way to change the language in the settings.
fastmode is working but we have to set it manually. i read this here http://forum.xda-developers.com/showthread.php?t=1241419, and i tested it.
Code:
adb shell
# cd /sys/class/graphics/fb0/
# echo -n 1 > fmode
# echo -n 0 > pgflip_refresh
since no-refresh and fastmode are autoexclusive i set pgflip_refresh to 0.
values are lost when the nook reboots.
New version coming soon. Lets start a list of requests guys. And if anyone has tested custom graphics settings, what works for you?
Loney,
Things that aren't working for me:
* Launcher 7 settings can't be altered (changes don't "save")
* apk installs are hitty-missy. Sometimes moving an apk into /data/apps and rebooting will work, other times I need to install it again by clicking on it in a file explorer.
* Fast mode app does nothing (but we knew that...)
Other than that, all is cool. I have also installed the patched .jars from the "mod manager" thread and they work alongside your changes.
Well done for your efforts on our behalf. Shout if you want anything specific testing - I'm confident that I can recover from "bricking"!
John
loney01843 said:
New version coming soon. Lets start a list of requests guys.
Click to expand...
Click to collapse
I haven't tried this yet, but when I do I would imagine access to google markets would be needed.
A follow-up on my experience which may (or may not) help getting this to work with the US NST (non-glow). Yesterday, I decided to give GlowNooter (http://forum.xda-developers.com/showthread.php?t=1675706) a try. Suspecting that it wouldn't work out-of-the-box, I deleted /system/framework/framework.jar from the glownooter.zip file. Installation of the .zip succeeded, and I was able to run ADW Launcher. I added my account to YouTube, attempted to sync in GMail, rebooted, and installed the PART-2-END.zip. Then I tried to open up Market, but kept getting connection errors. I also tried the Browser app, but was unable to enter text into Google's search page. So I guess there is stuff in glownooter's framework.jar file that is needed for everything to work. I didn't try too much more.
Anyway, I reverted to the stock NST 1.2 software for now. But I am happy to help with testing new firmware since I'm pretty confident about restoring to stock software.
I'm in the process of setting up an AFTV for a non-technical friend with Kodi and all of the latest, greatest add-ons. From time to time, a third-party add-on will stop working or become unreliable. On the other side, new add-ons come out that may be better than those that I've placed on her AFTV.
What I'm looking for is a way to update her AFTV remotely from time to time, removing old add-ons and installing new ones. I want to do this without having to remotely connect to her home network, remote PC, etc.
Is there an add-on I can install on her AFTV that will let me remotely "clean up" her device from time to time?
Hope I'm explaining this correctly.... Any help is appreciated.
phillyfanatic203 said:
I'm in the process of setting up an AFTV for a non-technical friend with Kodi and all of the latest, greatest add-ons. From time to time, a third-party add-on will stop working or become unreliable. On the other side, new add-ons come out that may be better than those that I've placed on her AFTV.
What I'm looking for is a way to update her AFTV remotely from time to time, removing old add-ons and installing new ones. I want to do this without having to remotely connect to her home network, remote PC, etc.
Is there an add-on I can install on her AFTV that will let me remotely "clean up" her device from time to time?
Hope I'm explaining this correctly.... Any help is appreciated.
Click to expand...
Click to collapse
I know exactly what you are saying. I have this issue all the time. To get the most out of your friends firetv, you need Root access on the target device. and then install
TeamViewer QuickSupport form google play. you can also do remove live view and do what you want. I do it all the time for my parents overseas. Earlier I had my dad do facetime and vocal instructions which was always a difficult thing. Now All I need is 2 connections. One to the Firetv through Quicksupport and one to his PC and I can install/update/fix anything I want as If I'm there.
If your friend is not rooted, you can still install quicksupport but you wont get live desktop as the first time you ask for remote desktop, kit will ask you to grant root permissions. I've also reached out to team viewer to make this an official app so it does not require root.
Hope this answers your question.
I know exactly what you are saying. I have this issue all the time. To get the most out of your friends firetv, you need Root access on the target device. and then install
TeamViewer QuickSupport form google play. you can also do remove live view and do what you want. I do it all the time for my parents overseas. Earlier I had my dad do facetime and vocal instructions which was always a difficult thing. Now All I need is 2 connections. One to the Firetv through Quicksupport and one to his PC and I can install/update/fix anything I want as If I'm there.
If your friend is not rooted, you can still install quicksupport but you wont get live desktop as the first time you ask for remote desktop, kit will ask you to grant root permissions. I've also reached out to team viewer to make this an official app so it does not require root.
Hope this answers your question.
Click to expand...
Click to collapse
I should have mentioned that this is an AFTV stick, and that rooting is really not much of an option for me. Also, I'd like to push these updates without her being involved in any way -- other than perhaps launching an add-on that would perhaps update her Kodi installation (perhaps the data folder) so that she has the add-ons installed that I want at that point.
I know some folks have developed add-ons that do something similar, but they are proprietary to their devices, so that doesn't help me much.
Essentially what I'd like to do is be able to tell her ... run this add-on, which I install for her initially, and it will update all of your other add-ons (uninstall, install, etc). I'm not sure what path to take here.... and I hope I'm making sense.
phillyfanatic203 said:
I should have mentioned that this is an AFTV stick, and that rooting is really not much of an option for me. Also, I'd like to push these updates without her being involved in any way -- other than perhaps launching an add-on that would perhaps update her Kodi installation (perhaps the data folder) so that she has the add-ons installed that I want at that point.
I know some folks have developed add-ons that do something similar, but they are proprietary to their devices, so that doesn't help me much.
Essentially what I'd like to do is be able to tell her ... run this add-on, which I install for her initially, and it will update all of your other add-ons (uninstall, install, etc). I'm not sure what path to take here.... and I hope I'm making sense.
Click to expand...
Click to collapse
Install quicksupport. I believe you can still look into her stick without being rooted and then put the files in the correct folder. Perhaps, you can check on to see how to install an ftp server such as EZ file explorer and map that IP staticly from her router and you open up a port to get in. Lots of ways you can do it if you really wanted to.
You can use an FTP server like: https://play.google.com/store/apps/details?id=com.theolivetree.ftpserver
And then Autostart it with: Autostart and StaY! https://play.google.com/store/apps/details?id=com.atasoglou.autostartandstay&hl=en
Note: I haven't tested any of the above. I believe the infamous Llama can also achieve the same as autostart.
Install quicksupport. I believe you can still look into her stick without being rooted and then put the files in the correct folder. Perhaps, you can check on to see how to install an ftp server such as EZ file explorer and map that IP staticly from her router and you open up a port to get in. Lots of ways you can do it if you really wanted to.
Click to expand...
Click to collapse
Thanks for the suggestions!
I know that some people have written add-ons (proprietary to their device) which will update the other Kodi add-ons that are installed, enabled or disabled each time their add-on is run. The add-on will retrieve a .zip file from their host, copy it down to the device, and extract and run whatever they need to which in turn updates the device with their latest recommended add-ons...
I realize this is a rather complex solution, but maybe not if this type of add-on already exists out there. I'm hoping that it does, and someone is aware of it and can point me in the right direction.
phillyfanatic203 said:
Thanks for the suggestions!
I know that some people have written add-ons (proprietary to their device) which will update the other Kodi add-ons that are installed, enabled or disabled each time their add-on is run. The add-on will retrieve a .zip file from their host, copy it down to the device, and extract and run whatever they need to which in turn updates the device with their latest recommended add-ons...
I realize this is a rather complex solution, but maybe not if this type of add-on already exists out there. I'm hoping that it does, and someone is aware of it and can point me in the right direction.
Click to expand...
Click to collapse
ok I hope to see such an addon as well. Let us know if you do find something that suits your needs.
I need root access without failure to my Verizon Google pixel xl 1 ASAP. Is it possible for me to purchase a certificate/license from the manufacturer in order to get root privileges?
Reason being I cannot risk failure as I need to run a data recovery, to recover a large audio file that is to be used to clear someone who was coerced into taking a plea deal by a prosecutor.
The file is beyond important to our case and it seems Google removed the file in a "clear up space" task that was executed on it.
Everything we have read so far says root access is a must have in order to be able to recover deleted files.
dcheck246 said:
I need root access without failure to my Verizon Google pixel xl 1 ASAP. Is it possible for me to purchase a certificate/license from the manufacturer in order to get root privileges?
Reason being I cannot risk failure as I need to run a data recovery, to recover a large audio file that is to be used to clear someone who was coerced into taking a plea deal by a prosecutor.
The file is beyond important to our case and it seems Google removed the file in a "clear up space" task that was executed on it.
Everything we have read so far says root access is a must have in order to be able to recover deleted files.
Click to expand...
Click to collapse
What is the current status of the bootloader on the device (locked/unlocked)? What is the current software version / build on the device?
I suspect that your best bet would be to contact Google and/or Verizon and request their assistance. If the bootloader is NOT currently unlocked, then unlocking it (even if method existed) would result in the device being wiped as part of that process - which MIGHT impact your ability to retrieve the deleted file. If you are on an older version/build, I know there were some versions that allowed for some root exploits to work without requiring the bootloader to be unlocked - but those have long since been closed. Given the critical nature of your need, I think your best bet would be to engage Google or Verizon for the assistance you need...perhaps with the legal context behind the request, they would consider an exception to their typical policies. Not sure if you could secure a court order or similar to compel them to help you...but I think your best bet is to have Google or Verizon assist to avoid any unnecessary risk to permanently losing the file you are seeking to restore/recover.
Good luck!
Read the last couple pages of this thread...
https://forum.xda-developers.com/pixel-xl/how-to/verizon-pixel-bootloader-unlocked-t3726672/page20