DHD issues tracker - Desire HD Q&A, Help & Troubleshooting

As this is a wonderful phone it seems that is full of small or big issues that users came across. Issues that might be fixed or not in this thread I'll try to list them and their fix (or no fix).
PLEASE DO NOT SPAM THE THREAD!
Post issues and it's FIX so we can all use and not spend useless time on finding them.
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1. First problem that I and other came across is the low volume on the external speaker. Seems like ALL DHD's have low volume, allthough HTC sounds are optimized for the device itself sound remain low for music and hands-free calls.
The fix?! Search on market some audio boost/volume boost apps that best suits your need.
Seems like a thread is around for some while now, that can be used to increase volume (NOTE: Only for rooted userds/use with care.)
PLEASE NOTE: Some DHD have a hardware fault, SOME (as in.... is very rare). How would you know that?! If your speaker has a very low (I mean LOW) volume and it gets warm. the sound will be like when you connect the wirres of a normal speaker between them.
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2. LED notification is one of the most common software related issue. Not so important but some users can't live without an LED. Just follow this thread and hopefully you'll get fixed.
NOTE: For rooted users that passed on to ICS ROMs, LED notification might not work at all.
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3. The most ugly bug/issue that the DHD have: USB brick
This is a more sensitive problem as we are unaware of why or how this happens, and this is why there is no actual fix (but some workarounds) for it.
A device is USB bricked when it refuses to comunicate with a PC (all PCs). If your PC sees it as Unrecognised USB your phone's USB works.
First workaround/fix: Try to clean your phone USB socket with an air tank or most commonly used a needle (use with care). Look inside the socket if no pins are bent, be sure there is no moisture inside it.
Second workaround/fix: Bootloader/fastboot way. First boot your phone in bootloader mode and connect it to a PC. See if on the display is shown USB mode/AC mode or none. If you got an USB mode then your problem might be ROM/kernel related. If you already tried changing ROM and kernel and the problem persists then you need to use some fastboot commands, as the USB is not entirely dead it might get some commands to the bootloader. So now you'll have to go on HTCDEV.COM and follow instructions on how to unlock your bootloader (very risky) but it works.
NOTE: For the commands to work, in bootloader/HBOOT you'll need to select fastboot and press power button to select it. Then use commands.
Third Workaround/fix: I personally found this one, as I don't know how this happend (USB brick) cause i bought my DHD on eBay. So I found myself with a DHD on a stock ROM with S-0N and stuff plus USB brick. After spending some time on the internet (with no avail) I tried one little thing. Note that my DHD does not recognise a PC at ALL, not even the bootloader, and yes my PC works fine as other phones work well on it. I just connected my phone to the PC trouhg a USB HUB and runned AAHK. First it did'nt worked then I tried a different USB slot on the HUB and seems like the slot nearest to the PC works best.
Hopefully this works for most of you out there.
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Related

[Q] TP2 drops sync after a short while

I've read a number of posts that deal with problems syncing, but none that matches exactly the problem I'm having.
When initially connected via USB, everything goes according to plan: the icons on the device and in Windows both show the connection, the sounds alert me to the handshake having been successful, and the device and PC sync. This state lasts a varying amount of time, usually about a half an hour or so. Then, without the device being touched, the ActiveSync icon on the PC goes grey, and the "connection dropped" sound on the PC is played. Nonetheless, power is still being transferred, and the charging light (orange then green) is still lit. If I disconnect and reconnect, the same pattern occurs every sing time. I've tried with a number of USB cables, always with the same behaviour.
Note that the device is out of warranty by now, so the lest desirable response is "send it back to HTC for repair".
[ edit ] Forgot to mention: Yes, I gently cleaned out all the pocket fluff that had connected in the mini USB connector on the device, but have not attempted a more prodigious cleaning.
[bump]
Really? No one else has experienced this problem?
pistou said:
I've read a number of posts that deal with problems syncing, but none that matches exactly the problem I'm having.
When initially connected via USB, everything goes according to plan: the icons on the device and in Windows both show the connection, the sounds alert me to the handshake having been successful, and the device and PC sync. This state lasts a varying amount of time, usually about a half an hour or so. Then, without the device being touched, the ActiveSync icon on the PC goes grey, and the "connection dropped" sound on the PC is played. Nonetheless, power is still being transferred, and the charging light (orange then green) is still lit. If I disconnect and reconnect, the same pattern occurs every sing time. I've tried with a number of USB cables, always with the same behaviour.
Note that the device is out of warranty by now, so the lest desirable response is "send it back to HTC for repair".
[ edit ] Forgot to mention: Yes, I gently cleaned out all the pocket fluff that had connected in the mini USB connector on the device, but have not attempted a more prodigious cleaning.
Click to expand...
Click to collapse
I know you may not want to here this, but that sounds an awful lot like a symptom of a faulty USB port on the device. One way to test it is to flash the latest stock ROM for your carrier/device model and see if it works with that. If it doesn't, then you'll need to learn to solder to replace the USB port. If it does work, then you've got some troubleshooting to do on your current ROM to figure out what is causing the connection to drop.
Also, in the rare case that you are already on a stock ROM, you'll need to reflash it and test it from scratch without anything installed.
cajunflavoredbob said:
in the rare case that you are already on a stock ROM, you'll need to reflash it and test it from scratch without anything installed.
Click to expand...
Click to collapse
Yes, Bob, I am on the stock ROM and yes, you are right, I don't want to hear anything about flashing -- even less about soldering. I, too, suspected that it might me a hardware issue with the USB port. I guess it's time to start shopping for a new device! [ sigh ]
I have had 2 tp2's, and my wife has also had one, and every single one of them has had the same issue. It will be plugged in, working fine, synced fine, and one small tap of the wire, computer, or phone will end the sync. It could just be that the mini port is ****. With that said, don't move your phone when it is synced...
my mini port has problem syncing. it's fine for TV output and headphones. but has same problem as you describe - so now I always use BT to sync/copy files instead of USB.
Ah well, have been looking around for the next great device. There's word that AT&T will get the HTC Sensation, but nothing confirmed.
Just wondering here if you tried sync with another system - same device.
At work I never had issues, but on the road with my Acer laptop I began having the same symptoms you describe, the usb ports on this (fully updated system) just won't enable proper sync (miss my Dell). Well I'm sure you thought of this but just a thought.
If hardware fault, try to change a new cable first. Usually the cable will tear out faster than the port on board.

[Q] USB issues - not charging - can't get into fastboot mode

Hello everyone,
having major USB issues on my GNex. It's not charging anymore, but when the phone is off, it displays a charging animation. I could get it to charge once since this occurred, I left it plugged in overnight on my Mac (phone turned off). Did the same thing last night, no charge at all.
Mac OSX does not recognize the device, my Windows machine keeps telling me something like "the connected device is not working properly and can't be used... ". This message pops up every few seconds, so I guess it's constantly connecting and disconnecting. I can't access the internal storage on both systems.
My first guess was a hardware defect. But when I try to boot into recovery mode, a screen instantly pops up that shows Andy and displays a message: "Downloading. Do not turn off target.". In the upper left corner it displays " ODIN MODE" in small red letters.
When I press the power button in this screen (there is a big arrow pointing to the button with "start" written in it) the phone just normally reboots.
I can't get into fastboot mode because of this. I can get into CWM Recovery when i use the reboot into recovery option built in the ROM.
I dunno much about Odin (next to nothing). Has it something to do with Samsungs Kies? Could it be that something has put my phone in this "ODIN MODE" and it constantly tries to download something, making the USB port unusable? The port is not completely broken, as the phone displays a charging animation when it's turned off... so there is some connectivity left!
Thoughts coming up that this could be some kind of software issue. If there is a possibility to get out of the Odin Mode, it may solve the problem.
The phone is unlocked and rooted, running AOKP Milestone 5 and franco kernel.
I tried to restore an older nandroid, but it did not change anything.
Would send it in for exchange, but not able to relock the bootloader due to no fastboot access. If it can be confirmed that this is a hardware problem, I have to pay for the repair, I'm fine with that.
Has anybody any ideas that could be helpful? Any help is much appreciated, thank you in advance!
Do a search and you will find at least 30 helpful threads. Basically you only need to replace your USB charging board and it works again. Should be a warranty issue, but Samsung has really been an ass on handling this issue lately and claiming water damage.
I have mentioned it many times here: this problem can be probably solved by thoroughly cleaning your USB with soft toothbrush.
True, I also cleaned my port but it only fixed it temporarily.
Thanks guys. Tried to clean the port, nothing changed.
Ordered an OEM charging board off ebay, hope changing it will fix the issue.
Only thing I'm wondering about is, that the phone is stuck in Odin Mode when I boot it up with Vol. - and the Power Switch. So I downloaded Odin but it does not recognize the phone...
I am also facing the same problem. I am currently using the phone by charging the battery externally. Can someone confirm that changing the USB flex cable is the solution ?
Just posted in another thread but it is definitely the USB port for me. Using an HTC Vision (Google g2)

[Q] USB not working. Hardware or software problem?

I recently acquired a damaged Kindle Fire. (I'll refer to it below as the 'new' one, even though it is, like my others, used.) The obvious damage is to the screen: it has a fan of cracks on it. However, touch fully works, so that is not my problem.
The problem is that, although the USB port works for charging, I have not been able to establish any USB connection with my Mac. I have other KF's which work with the same connection methods that I have tried without success on this new one. This includes using both regular and factory cables. Nothing works to get the computer to see this and when I start with the factory cable this Kindle just boots normally rather than stopping at the bootloader screen.
This new one has the stock ROM, version 6.3.1, and I have not dealt with any stock ROM since last winter, so I might as well be a noob in that regard. There appears to be no way of turning on ADB debugging, but I doubt that would help anyway, since the Mac's System Profiler doesn't see the KF at all, regardless of what I do.
I do notice that the USB port seems a bit loose and that the cable plug end can move from side to side a bit more than it does on other KF's, but holding it steady in various positions doesn't help.
So, I'm wondering if there's anything I can do with the software that might solve the problem or at least let me get fuller use of the KF, including rooting it and loading apps, without opening the device and repairing the USB port.
Suggestions appreciated.

HTC One X with black screen but working charging LED, Softbuttons and MTP Access

Hi everyone,
first off, I've spend days now trying to find a fix. If I've missed anything, I'm sorry, it wasn't for lack of trying.
Here's the situation: I have acquired an HTC One X earlier this year which has worked quite flawlessly. I went ahead and unlocked the bootloader and installed a custom recovery. However, since I handed the phone off to my not-so-techy sister I did not use a custom ROM, and after the HTC update failed with the custom recovery I reversed that as well. The device should now be stock everything with unlocked bootloader.
After a few months my sister encountered heavy problems, though. She described them as battery related (wouldn't turn on correctly) and eventually she moved to a new phone. Now I have gotten the device back and I am trying to fix it. After charging it I managed to have it boot once. However, I but it to the side and wanted it to load some more. Ever since then the screen doesn't come on. The charging LED seems to work fine (eventually switched from red to green, too, indicating that the device is fully charged) and the button backlight still works, too. Most significantly though, the device is recognized as MTP device in Windows: I can access all the data in the storage without problems.
I have read that there is an issue with the HTC One X and the display connector so eventually I went ahead and took the device apart. It's lying in front of me now in pieces, but I still couldn't get the screen to come alive. The obvious conclusion would be to buy a new screen but the device doesn't feel like it's worth the investment. Besides, I would like to know for sure that it's the screen before I do anything.
So I turn to you guys and ask if you have any idea how I could access the phone via my computer. I tried to boot it up in bootloader mode but due to the strange standby methods HTC is using and not seeing anything on the screen I haven't been able to do that yet: Whenever I connect my USB cable it's recognized as MTP device, not ADB. Debugging seems to be deactivated so that doesn't seem to be an option. Does anyone have any idea how I could get the phone to talk to my computer (i.e. get into the bootloader or ADB screencast for sure)? With my Galaxy S I could simply plug in this dummy micro USB and would be sure to end up in download mode.
Any help is appreciated!
tl;dr: HTC One X screen is dead but LEDs work, is recognized as MTP device. How to make it talk to the computer?
Thanks,
rien
Alright, sometimes just posting stuff like this helps already. I was now finally able to get the phone into fastboot (apparently) and it's reacting to the fastboot commands. I suppose the next step is to load CWM and connect via adb. This way I can at least do a factory reset.
Does anyone have any ideas regarding the original issue with the screen? Especially since it does seem to work occasionally. And doesn't show any fragments...
Can I enable USB debug mode from within the recovery to work in the system?

USB Device Not Recognized - the computer does not detect my phone

At the outset I want to highlight that it is a more complex problem. Namely, after connecting Z1 Compact to the computer displays the message "USB Device Not Recognized". I tried the following things:
-re-soldering charging socket
-checks on various cable and Windows
Hard reset does not help . During flashing the same message pops up. I've had before on other devices similar problems and then helped to change the firmware no but here I do not like to do that. On the data I do not care. Now it's Android 4.4.4. Phone is working normally, you can call, charging and is normally functional. Ultimately, I wanted to try to change soft. What proposals, suggestions?
To cover the obvious... I guess you have installed all necessary drivers? Sony PC companion and all that?
Did you try it on other PCs? Does the problem persist there aswell?
Yes , I have all necessry drivers and PC Companion. I have tried on many different PC's and without success.
Edit :
I have a theory. Watching the motherboard noticed the lack of a capacitor (?) Could this be the reason for my problems? It would be great to know what it is and what part should be set. Element pointed pictured in a red circle.
I'm new user so I can't upload any links or photo. Damn it.
Hmm I don't know... Never heard of something like that. But sounds like a hardware issue. If it is one, I can't help you.
It is a case for warranty repair then if you ask me.
I had an Xperia mini one time that I just could not get a computer to recognize. I tried everything. Usually, when I hit these issues, eventually I figure it out, but finally with this phone I concluded that something was wrong with it. If you're getting the same dead end no matter what you do, there's probably something broken in there somewhere.

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