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Hi this just started happening recently. I don't know what's going on because I didn't flash a new rom or anything. I'm running Warm 2point2 version 5 from January.
Anyway, my visual voicemail was working a few days ago. however, now I keep getting text messages saying
//ANDROID: 2123314140 has sent you a Sprint Voice Message. Call 408-970-0000 to listen. MMSN, 165690d00, 2086, V69zLlbixvi//CM
Has this happened to anyone else and why?? Thanks for any help.
That sounds like Google Voice. Have you used that? You'll need to go to Google's website on a computer, sign in, go to "Voice" and go to settings.
Hm I've used Google Voice before and had issues and I brought it into Sprint and they fixed it for me. I thought I was rid of Google Voice already! Hmm so what do you do in settings? All it gives me is billing and account, to change it to english or the time zone =/. How do I rid myself of Google Voice once and for all???
I had this happen too out of the blue. It's not google voice. It is either Handcent SMS or Go SMS Pro. I have Go SMS and what I did to solve it was uncheck the box in Settings>receive Settings> Disable other message notification. That solved it for me.
All sprint probably did was uninstall the app. Trust me, I've made the comment of Google voice taking over your phone like Cyberdyne before lol.
Anyways, go to Google and log in. Go to "voice." Go to settings, manage phones, or numbers, or something line that. You have to uncheck your phone number to finally break the link. If you can't find it I'm sure somebody can explain it a little clearer lol.
It wouldn't hurt to check your settings in handcent, if use it. However, if you have not actually fonder to Google's website on the computer, and unlinked your phone number, then you have not really really escaped yet.
Hi this is Jack Diemer, the voicemail product manager at Sprint. It looks to me like you Visual Voicemail did not provisioned. You are receiving the voicemail, but the client does not know what to do with it, so it is giving you the SMS user experience as if you were not a Visual Voicemail subscriber. Try these steps.
Make sure that no 3rd Party Apps are affecting Visual Voicemail (such as any SMS, MMS, TaskKiller, Handcent app)
Next…..
1. Go to dial pad and hit *38 Talk to cancel any call forwarding.
2. Power off the device and remove and replace the battery and power back on.
3. Update profile by hitting Menu – Settings – System Updates – Update profile (try to leave yourself a VM)
4. Go into the visual voicemail application and compose a visual voicemail message (Hit Menu - Compose) of 5+ seconds and send to [email protected]m.sprint.com
5. Test to see if visual voicemail is working again, and if the top 4 items above do not solve the issue, I recommend you call *2 and talk to a Sprint Customer Care Representative.
Thanks for all the responses!! AliLaPointe was right; it was my GO SMS -_______-. I just had to disable the "disable other text notifiications" to get my voicemail working again. Does that mean you'll have to just live with multiple text messages to get your visual voicemail?
And voicemail guy thanks for the advice. Is it true you can send a voicemail as opposed to leaving one (i.e. you compose a message and record it and then send it to them? How does that work? is it like email but in voice format?"
ok, this has been driving me nuts. It is my Handcent SMS, that is messing up visual voicemail. I dont know how why or when they put a part of this program in to cause this text message notifications to come instead of my VVM, but I HATE IT! Uninstalled Handcent and all works like it is supposed to.
Any ideas of how to get handcent to work as it did just a week ago? I did not get an update that I know of.
Also if you hit #2 when you dial that weird number ending in all 0000s, it will say that you will receive all voicemails to the phone. I dont know if that works or not as I am not going to install Handcent again.
voicemailguy said:
Hi this is Jack Diemer, the voicemail product manager at Sprint. It looks to me like you Visual Voicemail did not provisioned. You are receiving the voicemail, but the client does not know what to do with it, so it is giving you the SMS user experience as if you were not a Visual Voicemail subscriber. Try these steps.
Make sure that no 3rd Party Apps are affecting Visual Voicemail (such as any SMS, MMS, TaskKiller, Handcent app)
Next…..
1. Go to dial pad and hit *38 Talk to cancel any call forwarding.
2. Power off the device and remove and replace the battery and power back on.
3. Update profile by hitting Menu – Settings – System Updates – Update profile (try to leave yourself a VM)
4. Go into the visual voicemail application and compose a visual voicemail message (Hit Menu - Compose) of 5+ seconds and send to [email protected]
5. Test to see if visual voicemail is working again, and if the top 4 items above do not solve the issue, I recommend you call *2 and talk to a Sprint Customer Care Representative.
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Click to collapse
Thank you voicemailguy....you've saved me. When I called sprint about this exact issue. The only hope they had for me was to do a hard reset...I don't think so. I truly think for my case I had a little of both issues my Go SMS pro was enabled and vvm wsa not activated. Thanks again for alleviating my frustrations.
Local AT&T rep thought that the Lumia 900 had visual voicemail - specifically that the phone would lookup your messages, display the caller ID and let you listen to and delete messages independently with the phone UI. Can anyone verify this?
From the WPCentral review: "Finally, the Lumia 900 does support AT&T’s Visual Voice Mail system. To enable it, simply make sure you have an LTE plan on your account (it’s the same cost as your standard data plan) and then setup your voicemail by calling it. After the prompts and when you hang up, the device will setup your Visual Voicemail for you. The service gives you the option to directly listen to the voicemail without dialing in, delete the message, call back the contact or view their information if they’re in your People Hub."
If you swipe one screen over from call log history you see voice mail. It lists all voice mails individually with caller id if available or stored contact info. You just hit the name and it start playing the message.
Annoyingly At&t blocks this function on 3G for WP7 ( available on iPhone, etc) but are now allowing it on LTE with the 900.
Any Windows Phone on AT&T can have Visual Voicemail as long as they have the LTE data plan. The LTE data plan specifically allows for Visual Voicemail to be used.
So because the 900 requires this plan, Visual Voicemail should be available with the phone.
I was sent a text message from YouMail today and it had a voicemail for a call that went to my phone. I've never used any YouMail service to my knowledge, so that got me thinking...
Does YouMail power AT&T Visual Voicemail service for the Windows Phones?
I only got a couple texts from 111 area code when I was set up. Nothing from Youmail.
I do not have any other att services, so I don't know if that may be tied to something else.
I would be leery personally.
(disclaimer: I work for YouMail)
It'd be great exposure for us if we did power AT&T voicemail, but alas, we don't.
For the txt, was it for the voicemail you just left someone, or the voicemail someone just left you? There's a feature our users can enable (Voicemail Receipts) that'll send a txt to their callers notifying them their voicemail was received.
Our business users like this to get back to their clients faster, and our regular users like it to let their friends know things like "yes, I got your voicemail, so don't call me another 5 times like you usually do"
My brother has a Verizon Phone with VVM, maybe he is using YouMail and did that reply thing. I can post more details once I'm home.
Thanks for the help guys, just wasn't sure if it was something I should worry about.
Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
Jexx11 said:
Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
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Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
elreydenj said:
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
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Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Jexx11 said:
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
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No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
elreydenj said:
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
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Ah yes I remember I played around with Hangouts and Voicemail back when the Hangouts Dialer was first released, I remember now that I had the option of listening to voicemails through Hangouts.
I think I have it all set up now, just have to find another phone to call my number and test it out lol.
Thanks again for the help!
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
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I was told that would work as well when on the phone with Verizon.....
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
GertBFrobe said:
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
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That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
elreydenj said:
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
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This must be what happened with me, I activated advanced calling and I'm guessing that triggered basic visual voicemail which is the problem.
And the tech I talked to told me there was no way to remove basic free visual voicemail and go back to standard voicemail. Maybe she is wrong, I'm not sure, but either way I'm content with using Google Voice for now.
Sent from my Nexus 5X using XDA Free mobile app
Isn't there a second file for Verizon services?
Sent from my Nexus 5X using Tapatalk
wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
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Yes, do this, for now anyway, until Visual Voicemail catches up with M. I still have Advanced Calling enabled, as well as HD calling, so VoLTE should work. With the Visual Voicemail removed (by VZW via chat in my case), I just get the old school simple voicemail notification on the status bar and dial *86 to retrieve.
Verizon Wireless Fixed my Issue
I had this issue since I got my Nexus 5X 2 months ago, and Verizon Wireless just fixed it over the phone and now it works fine. I don't use visual voicemail or anything fancy, although I used to use Google Voice up until a year ago.
He basically reinitialized the voicemail, so I had to set it up again from scratch, re-recording my outgoing message etc.
I should also mention my texts didn't work sometimes either... some MMS messages would just say "Downloading" and never download, and this happened often on my old Droid Maxx HD. The workaround was to disable wireless and wait for it to download over the data connection. Anyway this started happening on my new Nexus 5X also, but they reprovisioned the phone and fixed that also. :victory:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
jackdubl said:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
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Just did this and it worked flawlessly. Thank you sir.
So just right off the bat, I know that T-Mobile are assholes and they setup their voicemail to only work by calling in or using their ****ty proprietary app.
That said, I get a vague sense that there probably shouldn't be a lot stopping someone that has root access and maybe a custom rom from fixing the default visual voicemail feature included in the google phone app to get it working with T-Mobile anyway by figuring out what exactly it is the default app needs to do to make T-Mobile think it's their app that's connecting?
Wondering if anyone knows if that's something I could potentially look forward to in the future because quite frankly I hate calling in to get my voicemails and I hate their app. If I had to choose between one of those 2 options for voicemails and just straight up disabling voicemails all together for my line, I'd picking disabling voicemails.
Is this a new change? I have MetroPcs and visual voicemail was working on my 5T running android 9, then it stopped working when I switched to the 9 Pro.
VVM working fine for me on the 9 Pro coming from the 7 Pro.. I'm actually on Premium, not sure how that happened since I don't remember signing up for it lol.
VVM on T-Mobile hasn't worked for years unless you're specifically using their proprietary VVM app. It wasn't working for me on my last phone (Nokia 7.1) and it's not working right now either on my OP9Pro. It's pretty well documented too:
https://www.reddit.com/r/tmobile/comments/cexhou
It's not just me.
I gave up trying to get the in-dialer VVM (and Pixel call screening) to work, and went back to using Google Voice. It's MUCH better than T-Mobile's POS voicemail app, but no, it's not the ideal.
Guys, have you tried that one?
We're not looking for an alternative voicemail service. We're looking to use the in-dialer voicemail like every other device that has the Google dialer as the default.
One thing to consider is on Pixel Devices TMobile VVM works by default but I haven't seen it work on OnePlus yet, at least on the unlocked version like my 8 & 9 pro. Would be nice if someone could figure out the Pixels secret. Thanks
It works on other carriers outside of the pixel. T-Mobile actively blocks it.
TMobile VVM works fine for me. I don't subscribe to premium. I did purchase my OP9 plus from best buy so it the LE2125 unlocked
Creative_Ingenuity said:
TMobile VVM works fine for me. I don't subscribe to premium. I did purchase my OP9 plus from best buy so it the LE2125 unlocked
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The T-Mobile app or the in-dialer voicemail?
entropism said:
The T-Mobile app or the in-dialer voicemail?
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Click to collapse
Right. We're talking about getting the in-dialer voicemail, not the T-Mobile app.
Are you running stock? I don't even see a in app voicemail?
I found the switch in settings. Uninstalled T-Mobile POS VVM. Testing now
Mine is working.
Not to beat a dead horse here but this is where I am at. I know T-mo will not provision VVM unless you use theirs. I am running an unlocked OP9 LE2125. When I got to settings and look at VVM in the google phone app, it has carrier blank and T-mo voicemail number greyed out. What I am currently attempting to do is look at the code and see if i can change that number. I currently got a google voice number and I know people do not want to use google voice, they are simply trying to use the VVM without using T-mo. I am trying to see if i can find at least a work around until Lineage OS for OP9 is released. I currently contacted T-mo to shut my voicemail off and I used the short code to stop forwarding calls to my voicemail. So far when people call my T mobile number google voice picks up if i let it ring or if i reject a call. Now i need to see how to get into the google phone app to update that greyed out number
Creative, that's not what people are looking to do. If you were using a Pixel (or a few other phones that use Google's Dialer as standard) the in-dialer VVM uses T-Mobile's (or whatever carrier you're using) voicemail service, it just runs everything through the dialer.
In addition, you don't need to have T-Mobile shut off voicemail to use Google Voice, you go into your call settings and just change the conditional call forwarding numbers to your google voice number.
And it's not about not wanting to use Google Voice. It's about getting the same functionality that every other carrier has without HAVING to use Google Voice.
Going to be honest here, you're making way more out of this than you need to.
luckylui said:
Mine is working.
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That looks like the OnePlus dialer, not the Google Dialer, no?
entropism said:
Creative, that's not what people are looking to do. If you were using a Pixel (or a few other phones that use Google's Dialer as standard) the in-dialer VVM uses T-Mobile's (or whatever carrier you're using) voicemail service, it just runs everything through the dialer.
In addition, you don't need to have T-Mobile shut off voicemail to use Google Voice, you go into your call settings and just change the conditional call forwarding numbers to your google voice number.
And it's not about not wanting to use Google Voice. It's about getting the same functionality that every other carrier has without HAVING to use Google Voice.
Going to be honest here, you're making way more out of this than you need to.
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I'm out of work for another month. Just trying to keep busy lol. That's all
Not sure if people care, but I've finally able to use Google's native visual voicemail in the phone dialer.
I've been using the google voice trick to have conditional call forwarding to my google voice, and I check voicemail there.
I can confirm that I have visual voicemail working on my stock pixel 5 and a second pixel 5 on T-Mobile.
Here's what I did:
1) go into google voice --> hamburger menu --> settings --> device & numbers --> and delete the linked number and also everything else in there (I'm not sure this step is needed but it worked for me)
2) go to the phone dialer and send the following code: ##004# (then wait for the success message that it worked, took about 15 or so seconds to get confirmation). I rebooted. Then the visual voicemails started appearing natively in the phone dialer.
3) For my wife's phone, for some reason the visual voicemail icon on the bottom right was not there, but then suddenly appeared after rebooting and waiting a few minutes. I also wasn't getting messages, so I sent the ##004# code again, and then it started working. Again, no idea if that did anything but it started working! Good luck!
4) Profit!
Hope this helps others.
Cheers!