[Q] Phone displays "Unknown Numer" when receiving calls - T-Mobile Samsung Galaxy S II SGH-T989

Ever since the update, my phone will sometimes not show a number from callers whos names and or numbers used to pop up. It just says "Unknown Caller/Number" even though before the update it would show their numbers. Anyone else experience this?
**EDIT**
Forgot to mention I'm fully stock.

My girlfriends phone also does this after the update and she is completely stock. I am rooted and on AOKP and haven't seen this yet.

Happening to me too, very annoying

I talked with tech support they made me do a full wipe, I did, and its still occurring. I just called in for a replacement, as I don't know what else it could be.

Probably by design by TMo so they can get you to subscribe to their caller ID app.
Sent from my SGH-T989 using xda premium

This has been happening to me also. Havent really looked into it.

mine did that and fixed it self on its own. weird thing is this happening to alot of people

Use whitepages caller id. It should remind the phone about caller id, and you can uninstall it later if you so choose
Sent from my SGH-T989 using xda premium

Its happening to me as well.
Sent from my SGH-T989 using XDA

cjlawson23 said:
Its happening to me as well.
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
+1 on this. It happens to me at random. Sometimes my girlfriends number will show fine and others it will show as unknown. Not just cellphones but she has called me from her work phone and it does has happened the same thing. super annoying!

I've been seeing this alot lately also...I work in tech support and the times I have seen this something has been off on the back end we can see. I saw it was a known problem 2 weeks back but they've since removed it. Instead of moving a couple of things and click a button technically a "trouble ticket" needs to be filed so TMobile's eng team can track down the issue.
I've found no other workaround then calling in..sorry
Sent from my SGH-T989 using xda premium

I'm having the same problem. When I'm connected to wifi with wifi calling on, my caller ID works. But if I'm connected to the cell network with wifi turned off (or out of wifi range) then my caller ID almost never works. It's worked a few times when connected to the cell network but usually not. Have you guys called T-Mobile to let them know this is a widespread issue?

Hey guys to fix this issue, turn on Wi-Fi calling, place a call to the phone. Then change the settings on the Wi-Fi calling to use cellular network and place another call. After that it will stick until you flash another rom

Has nothing to do with wifi for me. Happens both on wifi and on cell.... Should we be sending in for a replacement? Also im on stock odin of ics. Not updated through kies. Very annoying issue i do not understand
Sent from my SGH-T989 using xda app-developers app

Related

Only receiving texts when placing phonecall...help

I did a search and didn't find anything similar to my issue. I'm running EVO Classic ROM and have had no issues with texts until today. My texts just aren't coming through, and when I make a phone call I get a flood of texts. I've restarted my phone already.
Any ideas?
Iczer said:
I did a search and didn't find anything similar to my issue. I'm running EVO Classic ROM and have had no issues with texts until today. My texts just aren't coming through, and when I make a phone call I get a flood of texts. I've restarted my phone already.
Any ideas?
Click to expand...
Click to collapse
common things that could mess with txt msgs are airave, setting radio to cdma only and sprint towers acting goofy.
try checking ##3282# and see what evdo is set at. should be auto.
The same exact thing happened to me too! I thought i was the only one but guess not. I searched for answers here on line to figure out what the problem was and i never fixed it. I ended up having to unroot and take my phone into sprint and i got a refurbished Evo 4g for free.
Sent from my PC36100 using xda premium
Nothing has changed on my phone, i'm getting 4 bars right now. This is very frustrating.
I completely understand. I went through the exact same thing for over a month. Is there anything in particular you did to your phone right before it happened? Just wanting to see if we can try and figure out whats causing it
Sent from my PC36100 using xda premium
When I had the problem i chanhed roms like 7or 8 times and it kept happening on all of them, it wasn't an application causing it either because right when my phone booted up after flashing a rom, a would do a test call or text and my phone wouldn't ring. As soon as i placed my first call i would recieve the missed message.
Sent from my PC36100 using xda premium
It's usually because there's a problem in the area or the prl.
Sent from my RED XDA.
I had called Sprint several times and had them do everything on their end to fix it. They updated prl, profile, (ive also done this myself several times as well), they refreshed the signal on their end, they did about everything they could and i did everything i could do but nothing fuxed it. You can use Ghostly Sms from the market to catch the some of the missed messages, it didnt catch them all for me and it wont help withissing calls. Sprint also said it gad nothing to do with the area or towers and also my fiances phone is working just fine anyways.
Sent from my PC36100 using xda premium
jacoballen22 said:
It's usually because there's a problem in the area or the prl.
Sent from my RED XDA.
Click to expand...
Click to collapse
Maybe you're right and Sprint just won't admit it..
Today the issue seems to have gone away, i'm receiving texts just fine now.
It's normally temporarily (24 hours-1 week) unless it's your prl. But like you said, just randomly went back to normal. Happened to me a few times on cm7.
Sent from my RED XDA.

Network Connection Issue - No 3g/4g

OK, I have been dealing with this since I bought my GSII and cannot find any information about it.
Firstly I want to say that I am completely stock and unrooted.
My phone does not like to keep a stable data connection. About 50% of the time, when I try to do anything that requires a data connection (facebook, browser, gmail, etc.) the 2 arrows under the 2g/3g/4g icon will stick being grey and my phone just sits there "loading". I tried a factory reset, didn't install any apps, and also got a new sim card and the issue remains. It happens everywhere so it is not just a bad network connection.
I decided to post the question here because yesterday I was playing with my brother's GSII, and his did the same thing.. So it made me think that maybe it wasn't just me. Has anyone else experienced this? Or does anyone know what might be the cause?
Edit: I set my phone to use 2g only, and the problem vanished.. So it doesn't like to connect to 3g/4g.
Sent from my SGH-T989 using xda premium
Try going to your mobile network connection settings, choose access point names, hit your menu button and click "restore defaults".. It may fix it, I had data issues and it did the job. Hope it works for you!
Sent from my SGH-T989 using Tapatalk
Do what the gut above me said. Also call Tmobile and tell them, they will refresh your data connection on their end. That will clear up three problems your having.
But if it's also happening to your brothers phone, it's a network error. Call Tmobile.
Sent from my SGH-T989 using XDA App
munzik said:
Do what the gut above me said. Also call Tmobile and tell them, they will refresh your data connection on their end. That will clear up three problems your having.
But if it's also happening to your brothers phone, it's a network error. Call Tmobile.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
I restored the apn settings and had Tmobile refresh my data connection, and it still happens. I noticed today that it's not just data, I'm also unable to call or text when it happens.. Tmobile just said everything tested normal so there is nothing they can do.. And I really don't think it's the phone so I don't want to exchange for a refurbished unless I have to.
Sent from my SGH-T989 using xda premiu
Its happened to me before. For about a week, the data connection just dropped. It would come back for a bit and later vanish. I called t-mobile and they guided me through routine steps (i.e. taking the battery out, rebooting, resetting) but nothing seemed to work. They really couldn't figure it out and later told me to replace the SIM. I can't remember if they shipped me one or had to go to the store but either way that relieved the problem. This was on an HTC HD2.
That might not be the case with you though. At one point in time all the phones under my name lost data connectivity just as you explain. This really had no solution but to wait it out.
Towle said:
I restored the apn settings and had Tmobile refresh my data connection, and it still happens. I noticed today that it's not just data, I'm also unable to call or text when it happens.. Tmobile just said everything tested normal so there is nothing they can do.. And I really don't think it's the phone so I don't want to exchange for a refurbished unless I have to.
Sent from my SGH-T989 using xda premiu
Click to expand...
Click to collapse
Are you paying for teathering?
sgip2000 said:
Are you paying for teathering?
Click to expand...
Click to collapse
No I don't use tethering, my download speeds are too slow where I live.
Sent from my SGH-T989 using xda premium
you mentioned your brother's is doing the same thing, its probably not the phone, but rather the cell tower your connected to is fuggin up. Try going 5 miles from where you currently are and see if its still happening.
Network error
Sent from my SGH-T989 using XDA App
Just in case it's not a cell tower or network problem . . . My SGS2, purchased in October, had the same symptoms as the OP. After trying everything the OP did, and more, I came to the conclusion that the firmware on the phone was corrupt. I used Odin to flash the factory stock ROM & Kernel images (2.3.5 at the time). There was a definite improvement in the faltering/hesitant/fail connectivity problem at that point, but it was still very subpar. So I then also flashed, again using Odin, the baseband ("modem") image - I did it twice for good measure. The problem was finally immediately solved at that point and I had very prompt loading of webpages, etc. Still working fine months later (and even better with a custom ROM). See the thread entitled "[Q]Is there a "true" factory restore for T-Mobile Galaxy S II?" for help about the seemingly same symptoms/problem you (and your brother) are experiencing. If your underlying problem is in fact the same as mine (and the poster of the thread I cited) then it's apparently either a bad factory flash or a post-factory corruption occurrence that is causing your problem . . . the coincidence of your brother also having the same problem aside. Good luck!
Sent from my SGH-T989 (now on GingerSnap v1.21) using XDA App

[Q] Phone Doesn't Ring When Receiving A Call

Hey Everyone! So I'm having this problem where my phone will NOT ring or show that someone is even calling. The only way I found out that someone called me is when they text me asking why I didn't answer them. Well, my simple answer (that people are starting to not believe) is that my phone didn't even show that someone was calling... This wasn't so much an issue before because they could always text me if they needed to get a hold of me. But now after to applying to many places for a job, I kinda need it to ring. I also have another issue and that is that texts will not receive either. The only way I can get them is through Google Voice. This wasn't such a big deal to me but I would like to know if that can be fixed too. I have never had this issue until after I tried CM9. Since then I have tried many other ROMs to see if i still had this issue. I did.
The other ROMs I tried are:
MIUI v4
AOKP
Clean GB
Marcusant v3
MIUI Gingerbread
CM7
Legendary
What my current setup is:
ROM: AOKP
Android version: 4.0.3
Baseband Version: S700.0.5S.EI22
Kernel Version: [email protected] #6
Build Number: IML74K
Mod Version: aokp_epicmtd_build-28
Theme: NONE
PLEASE!!! ANY HELP IS APPRECIATED!
Odin back to stock EL30. Follow the procedure in the How to restore a semi-bricked Epic thread. Test it there. If it works root and flash, do not restore data.
Sent from my SPH-D700 using xda premium
kennyglass123 said:
Odin back to stock EL30. Follow the procedure in the How to restore a semi-bricked Epic thread. Test it there. If it works root and flash, do not restore data.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
I did this and (sorry for taking so long to get back to you but i wanted to make sure that it was happening often and not just once in a while) it worked for the phone ringing but the messaging, although im receiving them, they come late. sometimes VERY late like a whole day later. This is not cool and would really like to find a solution because i dont want to have to be stuck on stock :'( Oh yeah btw the ROM i flashed this time was AOKP. Thank you for the help!!
I believe late texts are a symptom of carrier network issues. It should clear up when the maintenance is finished.
Sent from my PantechP4100 using xda premium
I am having the same issue with the phone calls either coming in late or not at all. I test this by calling my number from a land line. It takes 4 - 5 rings before the phone will start ringing, if it rings at all. Most of the time, Google Voice answers for voicemail.
I remember back in the days when I had my Windows phone, there was something that we could do to have the phone poll the towers more often to make the phone ring faster. I know that this faster response to phone calls came at the expense of more battery usage. I wonder if some of the battery saving tweaks done by the ROM developers has had a negative effect on the phone calls coming in.
I have tried updating my PRL and whatever through EL30, then reflashing with out restoring any data. Still having the issue.
Thanks.
this same thing is happening to me and everyone else in my neighborhood that has sprint. Its one specific tower that's causing the issues. I know this because once I connect to a different tower the issue goes away. I contacted sprint about it and they said they would fix it when they do the network vision upgrades, which could be a ways away.
Sent from my cm_tenderloin using Tapatalk 2 Beta-5
kennyglass123 said:
I believe late texts are a symptom of carrier network issues. It should clear up when the maintenance is finished.
Sent from my PantechP4100 using xda premium
Click to expand...
Click to collapse
I kinda thought it was a problem with the network and so i called them and last time they sent me a airave and it didnt solve the problem. I still think its a problem with sprint overall and am planning on calling them.
I have the same exact problem. I have even had the phone replaced and it still does it. I only know when it happens because google voice logs the missed call. I have had it happen with a completely stock phone as well as rooted.
It is very frustrating because like you said, people don't believe you when you say that your phone did not ring.
They are actually going to switch my phone again. I know this is not going to fix the problem, but I will play the game!

Strange Calling Problem/Busy Signal

I've recently been having issues when calling certain numbers that my phone either starts ringing a few times then I get a busy signal or sometimes just a busy signl right away.
I know I'm not blocked from these numbers because one of the numbers is my gf and the other one of my close friends.
Now both my gf and friend have Sprint as well as myself. However, I can use my gf's phone to calll my number and she doesn't get a busy signal. And, if I call her phone from say a Verizon phone it rings normally.
This started happening very recently right before I upgraded to JB. I'm stock rooted.
Any ideas? I am thinking of calling Sprint to see if something is going on on there end.
Sent from my SPH-L710 using Tapatalk 2
Looks like your gf doesn't wanna speak to you anymore
Jk jk
It could be cause of hurricane Sandy
Try doing a nandroid and then going to stock
Sent from my SPH-L710 using xda premium
secondskin said:
I've recently been having issues when calling certain numbers that my phone either starts ringing a few times then I get a busy signal or sometimes just a busy signl right away.
I know I'm not blocked from these numbers because one of the numbers is my gf and the other one of my close friends.
Now both my gf and friend have Sprint as well as myself. However, I can use my gf's phone to calll my number and she doesn't get a busy signal. And, if I call her phone from say a Verizon phone it rings normally.
This started happening very recently right before I upgraded to JB. I'm stock rooted.
Any ideas? I am thinking of calling Sprint to see if something is going on on there end.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Have you made any progress on this?
I have an EVO 4G LTE,, my wife has an EVO 3D - both stock and unrooted.
I can call anybody but her - I get a busy signal. -= maybe for the last 4 days, (Hurricane Sandy related?)
Anyone else can call her without a problem
I can call anyone else without a problem.
I can text her just fine.
On her phone, I blocked my number from calling her - when I did that, I went straight to her voicemail. When I unblocked it, back to the busy signal.
I deleted my contact from her phone and Google account - no change
I spent 20 min on phone with Sprint Tech support- we restarted both phones, reset voice services on both phones, pulled her battery - none of this did anything.
The rep told me to either hard reset her phone, or to go to a store with both phones.
So, I hard reset her phone. I logged into her google account and did nothing else.
I called her from my home phone - call went through. I called her from my EVO - call went through!!!
So, feeling cocky, I saved my number to her phone as a new contact. I called her again - BUSY SIGNAL.
I deleted myself from her contacts again - no change
I have hard reset her phone twice more tonight - both times I just got the busy signal.
Anybody else have any thoughts?
Are either of you using Google Voice?
Sent from my Nexus 7 using xda app-developers app
dante32278 said:
Are either of you using Google Voice?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Im having the same issues when I call my wife's phone. I have Google Voice. Is that the problem?
Yes, had the exact same issue on my sgs2. Thought it was sprint, but after disabling Google voice the issue was resolved. I added it back about a month later with no issues.
Sent from my SPH-L710 using xda app-developers app
Had this problem as well. Originally had evolte, sprint kept telling me it was network related. After two weeks I finally went to a corporate store and they ported my number to a different phone and called the numbers that where getting busy signals, and it worked. So they said it was my phone not the network. Sprint wanted to give me another evo, this would be my fourth evo, I decli ed and said I wanted a different phone, after much arguing sprint agreed to let me switch to the gs3. Came back two days later to pick up phone, after activating the phone I called the same numbers and STILL COULD NOT CALL THEM. Wtf. So they blamed google voice and said to try deleting it, if that did not work then call cust. Service. Deleting google voice did not work. So I called cust. Service they said after explaning what was going on cust.u Service said this was a known issue and did not know what was causing it and had no estimate when it would be fixed. She asked for the numbers that I got busy signals on and then offered a fourty dollar credit a month for four months. Wierd. Today I could call one of the numbers and it went thru. Havent checked the rest yet.
Sent from my SPH-L710 using xda premium
It is not google voice. Sprints network is the problem. They are aware of this. If you have problems call them and give them the numbers you cant call. My problem seemed to be fixed on sunday.
Sent from my SPH-L710 using xda premium
Sorry for the delayed response. I didn't see much going on with this thread for a while so I thought I was just having a isolated issue.
Turns out the issue is a common Google Voice issue atleast if you have integrated your Sprint and Google Voice number into one.
I got rid of my Google Voice integration and am now back to the "lite" version where you have your regular Sprint number and a separate Google Voice number and the problem has totally stopped.
The reason I say it's a common issue is because people are posting about this in the official Google Voice support forums.
I wish I would have checked there first because it would have saved me a lot aggravation.
Anyway, try un-integrating Google Voice and see if that helps.
Sent from my SPH-L710 using Tapatalk 2
Using Google light and separating the numbers did not work for me I even uninstalled Google Voice completely and it did not work it may be true that Google Voice is having issues as well but the current issue is a network issue at least it was for me as a previous poster said mine started working on Sunday at least I got a Samsung Galaxy 3 and a 40 dollar credit a month for 4 months out of the deal
Sent from my SPH-L710 using xda premium
I have an LG CDMA phone first 2days i received any call normally .
Yesterday when try to call it it say that number is busy?
any idea to solve it?
Hope to see xda community the biggest cellphone solutions community

Caller id problems on T-Mobile Note 3

is anyone having this same issue on their note 3? when i get a call, the caller id displays the persons number plus ";oli=63". what is that? i need help
Caller ID
Mine shows the name and number only. Are you using the premium version with name and number? There is a 30 day trial.
NIIDOODU85 said:
is anyone having this same issue on their note 3? when i get a call, the caller id displays the persons number plus ";oli=63". what is that? i need help
Click to expand...
Click to collapse
Are you connected to wifi when this happens?
Sent from my SM-N900T using XDA Premium 4 mobile app
NIIDOODU85 said:
is anyone having this same issue on their note 3? when i get a call, the caller id displays the persons number plus ";oli=63". what is that? i need help
Click to expand...
Click to collapse
I experience the same problem very weird
Sent from my SM-N900T using XDA Premium 4 mobile app
recepo1 said:
I experience the same problem very weird
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You have WiFi Calling ON? turn it off and see if that resolves the issue.
Seems like they are not going to fix it
Yep, noticed that the other day. Weird part about it was, it was a person who I talk with daily & her name didn't show up, like an unknown caller, even though she's listed in "Contacts". Definitely a WiFi thing though.
Sent from my SM-N900T using XDA Premium 4 mobile app
I have tmobile too, and been having the problem since last week. I disabled wifi calling, and the problem still happens.
Tmobile put up a "fix" here:
http://support.t-mobile.com/docs/DOC-9456
I did try this, but the problem still happens. Apparently, they are working on a patch to fix the issue.
It is quite irritating since I don't memorize anyone's cell number when they call with ;63 at the end
jcball3r said:
I have tmobile too, and been having the problem since last week. I disabled wifi calling, and the problem still happens.
Tmobile put up a "fix" here:
http://support.t-mobile.com/docs/DOC-9456
I did try this, but the problem still happens. Apparently, they are working on a patch to fix the issue.
It is quite irritating since I don't memorize anyone's cell number when they call with ;63 at the end
Click to expand...
Click to collapse
Lets hope they release that update soon along with the update the the UK already got.
I dont even have that app installed and same problem
Sent from my Note 3
i have not experienced this at all
I'm getting this same caller ID problem and its very annoying.
Yup mine too.. but only when I connect to wifi... annoying as fak..
INDONESIA RAYA
I am having the same problem. The only remedy is to turn off wifi calling and to also turn off wifi itself. This is obviously not ideal. I hope that a fix is released quickly.
mike770 said:
I am having the same problem. The only remedy is to turn off wifi calling and to also turn off wifi itself. This is obviously not ideal. I hope that a fix is released quickly.
Click to expand...
Click to collapse
checking in, Nov 12 and I'm also having this problem.. still not resolved. I tried the tmobile "fix" and have the T-Mobile Name ID turned off, didn't help.
NIIDOODU85 said:
is anyone having this same issue on their note 3? when i get a call, the caller id displays the persons number plus ";oli=63". what is that? i need help
Click to expand...
Click to collapse
Temporary Fix in another post:
http://forum.xda-developers.com/showthread.php?p=47013885#post47013885

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