[Q] HOX Camera not working - HTC One X

Been loving my hox for a while but all of a sudden if I open the camera to take a picture it closes straight away? Is this a BUG the only way to get the camera to work is if I restart the phone then it works for a while then it does it all over again.

I had this once after installing another third party camera app. Have you recently put another one on? Try uninstalling it, then clearing data from the stock camera app.
Sent from my HTC One X using xda premium

I was also going to say to run the diagnostic test to see if the camera is actually working still but it sounds more software than hardware related.
If you did want to check...just punch in *#*#3424#*#* to get to the HTC Function Test Program and run the camera test

cheers for the reply wnp_79 i haven't installed any 3rd party apps for the camera i just cleared the data from the stock camera app and its still the same i have reset the hox once dont want to be doing it again lol

just run the HTC Function Test Program and it closes the test straight away :-(

are u on a rom? if so, reflash. if not, then factory reset, or clear the camera cache first and see what happes
Sent from my HTC One X using Tapatalk 2

cheers for the info am stock rom ive cleared the camera cache still the same will i will try a soft reset as i did a factory reset and all my apps did not re install from google play which i thought was odd

On with a factory reset :-( done a factory reset and still the same looks like i will be taking it to the O2 shop

Same Problem wth AT&T HTC One X
I have the same problem with AT&T One X. It was working perfectly when I just got it. Now it's doing the same thing where if I take a picture, the phone exits out of the camera program and no picture is taken. The only thing on the software side that I can see that has changed is that I installed a bunch of updates for my apps. This also includes the AT&T apps since I don't like to see software not updated. I don't think I've installed any new apps that uses the camera except for LevelUp and AT&T Barcode Scanner.
---------- Post added at 11:57 PM ---------- Previous post was at 11:09 PM ----------
I've found that using the camera from the lock screen or the dock seems to reproduce this problem more often. If I pull out the camera into a regular icon and don't open it from the lock screen, it seems to function normally. Have you tried that already>

I never tried that but thanks for the tip. I sent it back to O2 under warrnty and they fixed it they never explained what the problem was as in the letter it only stated "Phone has been fixed" all i can think of is that they re flashed 1.29 software

Related

Camera stopped working

The camera has stopped working randomly. The only thing I could think of that might of caused it would be the phone some how shut down when it was in my pocket. When I start up the camera app it immediately closes. When I attempt to use Google goggles, it says cannot connect to camera. What can I do?
First off you can give us some more details as to what software you are running. Are you on a stock Sprint ROM? A custom ROM? Did you install any software and then notice this change? Does this happen 100% of the time?
I'm running the stock 2.2 rooted odexed rom. Stock kernel. And haven't installed any new software to cause this...
I've cleared cache, dalvik cache, camera app's cache and it still doesn't work...
No one has any idea? Has this ever happened to anyone else?
It happens to me on both ava stock 2.2 and now netarchys 2.2... I have to wipe everything to get it back for a few hours... it just did it to me again do you have netarchys fps fix?
Sent from my PC36100 using XDA App
This is the craziest thing ever. The camera has returned to working after 10 hours of not working. I didn't do anything to get it to return. I will be continuing to monitor the camera to see if it happens again... This is the first time it has ever happen and the first time I've been on a 2.2 Rom for a significant amount of time.
This just barely happened to my phone too! Grrrr!!!
I'm running Fresh.02 + I tried flashing several kernels to see if it would fix it but none of them helped.
kernels I tried, latest versions of: kingX, snap, netarchy
Will try to do a full wipe and flash the stock 2.2 rooted w/o any fancy mods. <--- ok this fixed it!
Does installing the 3D Gallery app cause the Sense camera app to randomly stop working?
I'm getting the same problem again on a different ROM.
UPDATE: I've uninstalled 3D Gallery & cleared data on the Camera app and it still doesn't work.
i am having this same problem. have flashed several roms with no fix. cannot pin point when this happened either. really frustrating. ive done reboots, wipe, you name it.
happened to me
blix1337 said:
No one has any idea? Has this ever happened to anyone else?
Click to expand...
Click to collapse
Yes it happened to me, but i have HTC EVO 3D i used leedriod rom and it happend exactly i changed rom to ics and still didnt work know i will call htc and ask them how to get the official ics rom after that if camera wont work i will tell them that the camera was working before i made this update and they must fix it for free
Hi guys
Any luck with this problem? I'm using a rooted xperia neo running [email protected] #2 with an unlocked boot loader - I've used Google goggles many times before and then today its coming up with "Cannot connect to camera. You may need to restart your device" and yet the camera is working because behind this pop up I can see the image that the camera is seeing. I've tried to take a screen shot of this but the screen shot uses the camera and therefore I blanks out the image through the back lens.
I've also uninstalled the app and reinstalled it - cleared all Dalvik cache - as well as moved it to SD and made it a system app - none of these trials have made any difference.
hilfordjames said:
Hi guys
Any luck with this problem? I'm using a rooted xperia neo running [email protected] #2 with an unlocked boot loader - I've used Google goggles many times before and then today its coming up with "Cannot connect to camera. You may need to restart your device" and yet the camera is working because behind this pop up I can see the image that the camera is seeing. I've tried to take a screen shot of this but the screen shot uses the camera and therefore I blanks out the image through the back lens.
I've also uninstalled the app and reinstalled it - cleared all Dalvik cache - as well as moved it to SD and made it a system app - none of these trials have made any difference.
Click to expand...
Click to collapse
Are you sure there are no problems or known bugs with the rom you are using? Have you tried reflashing your rom? (it might be a pain to do, but something in the rom might have broke and it can help to start fresh).
I never post here but I have had a problem with my phone's camera that I fix by some random thread I found a while ago so I thought I would share what helped me. The thread stated it is something to do with the camera's connection to the phone and sometimes with drops or bumps of the phone it becomes loose. All I had to do was turn the phone face down, put my thumb over the camera and press down with some force. Not enough to break it but just to reseat the connection. After that, restart the phone. I have done this a few times and it has been successful ever time. I hope you guys have the same success.
Sent from my GT-P3110 using Tapatalk 2
hippy70 said:
I never post here but I have had a problem with my phone's camera that I fix by some random thread I found a while ago so I thought I would share what helped me. The thread stated it is something to do with the camera's connection to the phone and sometimes with drops or bumps of the phone it becomes loose. All I had to do was turn the phone face down, put my thumb over the camera and press down with some force. Not enough to break it but just to reseat the connection. After that, restart the phone. I have done this a few times and it has been successful ever time. I hope you guys have the same success.
Sent from my GT-P3110 using Tapatalk 2
Click to expand...
Click to collapse
That is correct, in some cases i have found the camera has come unseated. but it could also be the board.

Camera App Error - Won't Open

Hello all, my Nexus is rooted, and I flashed an OC/UV Kernel to it recently, but as of late my camera app (native) won't open. Whenever I attempt to open it, it force closes and the "Unfortunately, camera has stopped" message comes message comes up.
Any suggestions on how to fix it? Has anyone dealt with it?
Thank you.
Shameless bump. Uninstalled most apps to see if that was the issue - so far no good.
I had this happen after I installed Skype on my Galaxy Note - NOT the Nexus. May not be a fair comparison, but after an uninstall of Skype and reboot the issue was resolved.
randypurcz said:
I had this happen after I installed Skype on my Galaxy Note - NOT the Nexus. May not be a fair comparison, but after an uninstall of Skype and reboot the issue was resolved.
Click to expand...
Click to collapse
Uninstalled Skype, did a re-boot and still to no avail it isn't working.
Super frustrating! Any help?!
Redefined81 said:
Uninstalled Skype, did a re-boot and still to no avail it isn't working.
Super frustrating! Any help?!
Click to expand...
Click to collapse
My phone and my wife's phone both had camera app crash and neither of us is running anything custom other than stock.
Yeah
This has also happend to me. Was taking panorama shot when the phone died. Also was toggling between front and rear camera. It seems as though it has locked up the camera hardware, as Tesla Led wont work anymore.... nothing has fixed it. About to restore to factory..
This happened to me when I was using paper camera. After a few reboots and no result..I turned off the phone and took out the battery and let it sit for a few and then after I turned it back on it started working....hope this works for y'all.
Sent from my Galaxy Nexus using XDA App
try clearing data for camera app in the manage apps settings.
Luxferro said:
try clearing data for camera app in the manage apps settings.
Click to expand...
Click to collapse
Seems to have worked for now. Sucks I lost a few pics - oh well.
Redefined81 said:
Seems to have worked for now. Sucks I lost a few pics - oh well.
Click to expand...
Click to collapse
Mine is broken in the same way, but I'm unable to clear anything to make it work. Already have factory wiped, and flashed new roms... ARGH!
Battery pulls will usually fix the camera when nothing else does.
http://pastebin.com/c8CtgYJe
Logcat
I've pulled the battery many times. still nothin.
ah well.. I'll pull it for a few hours tonight... see what happens.
I DID flash the new UGLA4 radio this morning... thinking back I'm pretty sure I was on google talk after that flash... but POSSIBLY not.
Can a radio mess with the camera?
Odd. My logcat showed the same and a battery pull fixed it.
the battery is sitting 3' away from the phone right now. I'll give it another hour or two to fully bleed down....
Still fail.
Not good.
---------- Post added at 08:35 PM ---------- Previous post was at 08:13 PM ----------
well, if anyone has any other suggestions as to how to get the camera back, that would be great.
I don't use the camera that much, but I use google talk *all the time*....
lafrad said:
Still fail.
Not good.
---------- Post added at 08:35 PM ---------- Previous post was at 08:13 PM ----------
well, if anyone has any other suggestions as to how to get the camera back, that would be great.
I don't use the camera that much, but I use google talk *all the time*....
Click to expand...
Click to collapse
I've been building AOSP from source. I have the exact same problem in my 4.0.3 ROM, but I can build a 4.0.1 ROM that works. People that are getting the Camera to work in 4.0.3 should share their secret sauce.
When I try to launch Camera in 4.0.3 it crashes and briefly displays "Unfortunately Camera has stopped." I've tried everything mentioned previously in this thread, and I have reported the problem in another thread (before I found this one):
http://forum.xda-developers.com/showthread.php?p=23692185#post23692185
This is definitely an unresolved issue that only some people are experiencing. I just got my Galaxy Nexus i9250 . I might return it defective if I can't find a solution ASAP.
vtrandal said:
I've been building AOSP from source. I have the exact same problem in my 4.0.3 ROM, but I can build a 4.0.1 ROM that works. People that are getting the Camera to work in 4.0.3 should share their secret sauce.
When I try to launch Camera in 4.0.3 it crashes and briefly displays "Unfortunately Camera has stopped." I've tried everything mentioned previously in this thread, and I have reported the problem in another thread (before I found this one):
http://forum.xda-developers.com/showthread.php?p=23692185#post23692185
This is definitely an unresolved issue that only some people are experiencing. I just got my Galaxy Nexus i9250 . I might return it defective if I can't find a solution ASAP.
Click to expand...
Click to collapse
Try this:
http://forum.xda-developers.com/showpost.php?p=21180198&postcount=2
Already sent the phone in. There was no camera function on the stock fresh google image, or on Odin restores from Samsung. Mine was truly dead.
Make sure there are no other apps running that use the camera or flash. This happened to me and killing my flashlight app got the camera working again.
Sent from my Galaxy Nexus using xda premium
Had my Camera app show a black screen and totally lock the phone up today, but no error.

[Q] "Cannot connect to Camera" on Stock/Stock based ROM after Play Services 09/19

[Q] "Cannot connect to Camera" on Stock/Stock based ROM after Play Services 09/19
Hey guys,
So recently Google Play Services updated itself and my camera suddenly stopped working. Yesterday when this happened, I got the "Cannot connect to Camera" error running Task650's initial 4.3 release. I decided maybe it was time for a clean odin and decided to update through Samsung Kies to initialize the firmware to stock. This wiped everything including internal SD so it was a completely fresh start. I then tried using the camera, and it worked for about fifteen minutes until all the updates through Google Play came in. As soon as play services updated, the next time I tried running my camera I got the same Cannot connect to camera message, except this time on a completely stock, un-rooted ROM. I then decided that maybe I should flash again, so I did, making sure to wipe everything. It was working, but this time I kept auto updates off and didn't update any ROMs.
Next, I rooted and flashed Dandroid 4.7 and my camera was working flawlessly all day. Until I tried using snapchat and it required a google play services update. To verify my theory, I updated, and voila, my camera was no longer functional.
So my question is, is there any way around using Google Play Services, or is there a way to flash a version of the app thats not the oldest, but before the newest update? Cause currently I can only revert to factory settings which seems to upset a lot of apps.
Any help is appreciated. Thanks!
Additional info in case you need it: SGH-I747M from Fido. Stock Kernel. Currently running Dandroid 4.7 but this problem has appeared on un-bastardized TW as well as AOKP.
UPDATE: I now also get the Camera failed error instead of Cannot Connect to Camera
Now even if I uninstall Play Services updates my camera won't come back online. It's dead forever
Have you tried clearing data and cache for camera, followed by a reboot?
Sent from my GT-I9505G using Tapatalk 2
I'm in the same boat as you. I originally had the problem using Hyperdrive and a phone without a camera is close to useless so I tried task650's rom again due to having such good experiences in the past with it. My camera worked for a day and I wasn't paying close enough attention to my phone to be able to make an accurate prediction as to why it stopped. I'm considering throwing my hands up in the air and blaming AT&T in hopes of getting a new phone because I've gone stock and back multiple times with the same problem. I can only speculate what the problem is though..would a logcat be beneficial in any way to help narrow this down?
Side note leading up to camera problems: For a while my phone's accelerometer was severely bugged and forced my screen into landscape. Even root apps claiming to force screen orientation modes failed to fix this problem. After this I went bone stock and then used Hyperdrive for a month. 3 weeks in and my camera started acting up; I couldn't take a normal picture, every one was corrupted and had colorful bars blocking over 50% of the image. This problem was fixed by taking about 4 very different pictures in terms of brightness and colors. Later though both the stock camera that comes with Hyperdrive and the AOSP camera would crash whenever I tried using my front facing camera. This eventually led me to where I am currently using task650's rom with no functioning camera. Please help D:
I'll help in every way possible to fix this problem.
---------- Post added at 01:49 PM ---------- Previous post was at 01:42 PM ----------
Febby said:
Have you tried clearing data and cache for camera, followed by a reboot?
Sent from my GT-I9505G using Tapatalk 2
Click to expand...
Click to collapse
Fixed my problem. My god thank you I feel like a complete noob.
Pok3rr said:
Fixed my problem. My god thank you I feel like a complete noob.
Click to expand...
Click to collapse
Did it really fix it? I'm glad! I only threw that tip out there since I use an s4 and the same fixed my camera issue when using tasks ROM.
Sent from my GT-I9505G using Tapatalk 2
Febby said:
Have you tried clearing data and cache for camera, followed by a reboot?
Sent from my GT-I9505G using Tapatalk 2
Click to expand...
Click to collapse
I tried this, doesn't help
Boxy52 said:
I tried this, doesn't help
Click to expand...
Click to collapse
Perhaps your camera hardware is faulty. I'm not really sure what in Google play services would make your camera not work.
Sent from my GT-I9505G using Tapatalk 2
Febby said:
Did it really fix it? I'm glad! I only threw that tip out there since I use an s4 and the same fixed my camera issue when using tasks ROM.
Sent from my GT-I9505G using Tapatalk 2
Click to expand...
Click to collapse
It did not fix it permanently. I was going to edit my post but I'm a new user still and got distracted during the 5 min post limit. Switching to the front facing camera makes the problem come back. Tonight I'll be going bone stock and if the problem persists would that be proof of hardware failure?
Pok3rr said:
It did not fix it permanently. I was going to edit my post but I'm a new user still and got distracted during the 5 min post limit. Switching to the front facing camera makes the problem come back. Tonight I'll be going bone stock and if the problem persists would that be proof of hardware failure?
Click to expand...
Click to collapse
I wouldn't assume its a hardware ASAP but it could be a bug caused by Google. Try going to stock by Odin to see if issue still occurs.
Sent from my GT-I9505G using Tapatalk 2
try booting into recovery and clear cache and dalvik cache
yapoyo said:
try booting into recovery and clear cache and dalvik cache
Click to expand...
Click to collapse
Already tried this multiple times, but thank you! Anyway I sent it back to Samsung to get everything dealt with. I thought might as well report all the other things wrong with it (over heating, slow charging, and now the camera). They said up to 21 days, and gave me the ****tiest Blackberry I have ever seen as a loaner phone. I hate Canadian cell phone carriers. I remember back in the states they'd replace it on the spot under manufacturer's warranty. Seriously **** Fido.
Anyway I'm done ranting and that was off topic so I guess I'll report back here when my phone is back and we'll see if it was hardware or not. Thanks everyone!
Okay after going back to stock my rear camera worked upon opening the application, but when I switched to the front facing camera I got the "can't connect to camera" error and the app force closed. And once you switch between either the rear or front camera, the selected one will become your default...regardless if I clear data/cache for the gallery application and reboot (this worked the first time I switched to the front camera though but not anymore). So now I have no functioning camera and I'm one month out of the 1 year Samsung warranty so I'm pretty frustrated with my situation because I take pictures daily with my phone. Tomorrow I will take the phone to a highly rated cell phone repair shop in my area since I found OEM parts on ebay including a front facing camera and I'm confident they'll be able to replace it.
Pok3rr said:
Okay after going back to stock my rear camera worked upon opening the application, but when I switched to the front facing camera I got the "can't connect to camera" error and the app force closed. And once you switch between either the rear or front camera, the selected one will become your default...regardless if I clear data/cache for the gallery application and reboot (this worked the first time I switched to the front camera though but not anymore). So now I have no functioning camera and I'm one month out of the 1 year Samsung warranty so I'm pretty frustrated with my situation because I take pictures daily with my phone. Tomorrow I will take the phone to a highly rated cell phone repair shop in my area since I found OEM parts on ebay including a front facing camera and I'm confident they'll be able to replace it.
Click to expand...
Click to collapse
Don't pay for them to replace the front facing camera for you. You can it yourself. Its an easy fix.. Just have the screw driver and patience to follow a YouTube video on opening the S3. I assure you that once you see how to do it (simple unplug from motherboard) you'll thank me for saving you repair and labor fees.
Sent from my GT-I9505 using Tapatalk 2
Febby said:
Don't pay for them to replace the front facing camera for you. You can it yourself. Its an easy fix.. Just have the screw driver and patience to follow a YouTube video on opening the S3. I assure you that once you see how to do it (simple unplug from motherboard) you'll thank me for saving you repair and labor fees.
Sent from my GT-I9505 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for giving me confidence to do this myself. Im pretty comfortable opening up phones to work on them, I just haven't had a reason to open my S3. All front camera replacements I found after five minutes of googling are for the i9300, will the same camera work for the AT&T model?
Pok3rr said:
Thank you for giving me confidence to do this myself. Im pretty comfortable opening up phones to work on them, I just haven't had a reason to open my S3. All front camera replacements I found after five minutes of googling are for the i9300, will the same camera work for the AT&T model?
Click to expand...
Click to collapse
I found you two front facing cameras for the att galaxy s3. Price is really affording (below $10 total). The i9300 ones work too from what I read but I'd stick to i747 ones if I was you.
http://pages.ebay.com/link/?nav=item.view&id=130981815547
http://pages.ebay.com/link/?nav=item.view&id=330895586030
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Okay so three weeks later I got my S3 back from service. They replaced the camera assembly, and the camera was working for the first day. Now its giving me the same error saying cannot connect to camera/camera failed regardless of whether its the front or rear camera or what app I'm using. I'm really fed up with this, anyone have any other ideas? I havent touched the stock rom since they gave it back to me so I have no idea.
Sent from my SGH-I747M using xda app-developers app
Hey guys. I know this is an old thread, but I'm just posting since my problem is now resolved and if in the future anyone else has this problem they can learn from mine.
So the service center for Samsung here in Montreal is absolute crap, and it took them three tries, over three months, to fix my phone. The final repair code given was 072 and the keyword was Solder (Ressouder in French) which I'm guessing means they had to re-solder the connection to the camera back to the motherboard. Seems to be working fine now.

Camera started to force close

Hey all,
My wife has the Desire Eye running stock and it is not rooted. It is running the latest available kit kat build. All of a sudden the camera app forces immediately. I tried to clear the cache, uninstall updates and reinstall. I even did a factory reset. The camera is still force closing. I am at a loss as what to do. Since I have insurance on the phone, I was thinking of biting the bullet and asking for a new one. However, I am debating whether I should root the phone and see if the camera works now. Has anyone had an issue like this or any tips you can give to help fix this? Thanks
Take it to service.
If you're running stock KK, no root and it started happening out of the blue it might be a hardware issue and once you root your warranty "kind of" expires.
One solve
I know this post is old but better send htc repair department just for need repair camera which usually free. Just exactly like I have experience issue with it however I had to reset and recovery wipe and it worked but only main camera not front-facing camera nor any button "+" add features on htc camera app. So I called htc asked for repair. So I did sent phone at htc and one day repair my phone! Then they sent me two days shipped!
Now my phone is working with the camera and all features. No more force close.

Camera not detected at all

So issue started as follows:
a. For a few days, I've noticed that camera will give very blurry photos and videos. I tried a few things (including cleaning laser/camera lens with a cloth), but it wouldn't work.
b. Decided to restart phone today and see if that helps (turn off and on right?)
c. I now get error "Unable to start the camera" when I tap on the camera app.
I have tried the following:
a. install 3rd party app - won't work
b. restart phone (multiple times) - won't work
c. clear data/clear cache, disable, enable, remove permissions and allow permissions for Camera app - won't work
d. reboot phone in safe mode - won't work
e. Go into diagnostic mode using #*#*3434*#*# to test camera. Guess what, there are no options to test camera!
f. Go into diagnostic mode and test flashlight. Flashlight won't turn on anymore. Also, I found that the system's flashlight app is gone.
All this leads me to believe that for some reason the phone is not detecting the camera hardware anymore. I'm out of ideas. I bought the phone overseas, and local HTC told me to return it overseas or pay a handling fee of $100 and they'll look at it, but will probably not be able to do anything anyway.
Phone is just a bit over 1 month old.
Any ideas?
I'm having the same problem. I'm rooted on unlocked HTC 10 on stock 2.41.617.3. I'm S-On. I've tried force stop and delete cache and data. Tried safe mode and tried a 3rd party camera app. I just got by phone back from HTC to repair the camera and it worked before flashing the January security update and rooting it. Afterwards, I now get "unable to start the camera"
Sent from my Galaxy S4 using XDA Labs
NickKG81 said:
I'm having the same problem. I'm rooted on unlocked HTC 10 on stock 2.41.617.3. I'm S-On. I've tried force stop and delete cache and data. Tried safe mode and tried a 3rd party camera app. I just got by phone back from HTC to repair the camera and it worked before flashing the January security update and rooting it. Afterwards, I now get "unable to start the camera"
Sent from my Galaxy S4 using XDA Labs
Click to expand...
Click to collapse
So, I completely wiped data and reset factory settings, but camera still wouldn't start.
Flashed phone back to Taiwanese version, and it's now working, but original issues are back, i.e. blurry camera that can't focus on anything. I restarted phone a few times to see if it would go back to "unable to start the camera", but it's still working, just blurry and unable to focus. I'm still going through the various updates now. Have notification for Nougat. will try that and test camera again.
[UPDATE]
Interesting update: So, I upgraded to Nougat just now, and after restarting, I tested camera, it's not working anymore. Here's my speculation: 1) camera module (hardware) is broken/fkd up/stuffed, but only partly? Whereas Android 6 will let it work, but blurry and no focus, Android 7 just won't let it work at all. That's just my theory that makes a little sense atm. Anyone else?
I think you are correct, i would send it for warranty (if you still have that)
Good luck !
I did a hard reset and the camera started working again.
Sent from my Galaxy S4 using XDA Labs
Mr Hofs said:
I think you are correct, i would send it for warranty (if you still have that)
Good luck !
Click to expand...
Click to collapse
Got mine overseas about a month ago, posting it on Monday.
NickKG81 said:
I did a hard reset and the camera started working again.
Sent from my Galaxy S4 using XDA Labs
Click to expand...
Click to collapse
Lucky! Is yours ANY blurry or is it fully functional? Also, if it stops working again, check whether your flashlight works (mine wouldn't/isn't).
ameel said:
Got mine overseas about a month ago, posting it on Monday.
Lucky! Is yours ANY blurry or is it fully functional? Also, if it stops working again, check whether your flashlight works (mine wouldn't/isn't).
Click to expand...
Click to collapse
It was blurry when I purchased it used. That's why I sent it back to HTC since it was under warranty. It looked like it was a bad auto focus module, although HTC never said so. Fixed and was working well, then today (after the reset I posted about), then today it stopped working. I'm going to RUU tonightor tomorrowand install apps one by one. It seems to be softwa rerelated.
Sent from my Galaxy S4 using XDA Labs
NickKG81 said:
It was blurry when I purchased it used. That's why I sent it back to HTC since it was under warranty. It looked like it was a bad auto focus module, although HTC never said so. Fixed and was working well, then today (after the reset I posted about), then today it stopped working. I'm going to RUU tonightor tomorrowand install apps one by one. It seems to be softwa rerelated.
Sent from my Galaxy S4 using XDA Labs
Click to expand...
Click to collapse
I'm sure it will work if you go to android 6, but it will be blurry. It won't work after you restart in android 7. That's my experience
My wife's 10 was having this issue. Neither a factory reset nor an RUU helped. But randomly it just started working for her. There were app updates from Google for photos and chrome but I have no idea if they're related but nothing else changed. Really strange!
Edit: a day later the camera is not working again.
Sent from my HTC 10 using Tapatalk
I've been experiencing the very same problem and the only thing that helps is hard reset or RUU. It doesn't always work on the first try, but after 3-4 attempts the camera starts working perfectly for a period of time -- sometimes a week, sometimes a month and a half (my personal record, which was set a few days ago, when camera died again). Then I always have one day of the focus getting disabled followed by a complete shutdown with all the symptoms described by OP (no flashlight icon, 'unable to start' message). Has anyone found a permanent solution to this problem?
I have the same problem with my htc
I have the same problem on a non-rooted Verizon HTC 10... the camera app won't open, the flashlight won't work, the camera shortcuts disappeared from the top Nougat menu, and any other app I try says it can't find the camera.
I'm unable to find any troubleshooting or debugging methods yet... any suggestions? I have Android Studio but I haven't learned much of it, I'm wondering if Developer mode or the Studio USB debugging can help...
dhinged said:
I have the same problem on a non-rooted Verizon HTC 10... the camera app won't open, the flashlight won't work, the camera shortcuts disappeared from the top Nougat menu, and any other app I try says it can't find the camera.
I'm unable to find any troubleshooting or debugging methods yet... any suggestions? I have Android Studio but I haven't learned much of it, I'm wondering if Developer mode or the Studio USB debugging can help...
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A few things that seem to have helped some people are:
removing SD card and restarting the phone without it;
clearing camera app's cache;
uninstalling all 3rd party apps that might be interfering with the camera;
RUU-ing the phone with an official firmware (you don't need root or S-OFF for that, as long as you don't try to downgrade from Nougat to Marshmallow).
Nothing but the last method worked for me. Though it doesn't do the trick every time and even when it does, it is only a temporary solution, as the problem keeps popping up again after a while. Last time the camera in my HTC 10 started working without any software interference from my side: I went on a hike in cold weather and, as I hypothesise, something about it (temperature differential? pressure change?) restored camera functionality for a couple of weeks, after which it died again. This incident led me to believe that this is a hardware problem and the camera module simply isn't securely connected to the motherboard in our phones or something. My wild guess is that RUUing might sometimes help simply because of the heat rewriting firmware produces.
werbliben said:
A few things that seem to have helped some people are:
removing SD card and restarting the phone without it;
clearing camera app's cache;
uninstalling all 3rd party apps that might be interfering with the camera;
RUU-ing the phone with an official firmware (you don't need root or S-OFF for that, as long as you don't try to downgrade from Nougat to Marshmallow).
Nothing but the last method worked for me. Though it doesn't do the trick every time and even when it does, it is only a temporary solution, as the problem keeps popping up again after a while. Last time the camera in my HTC 10 started working without any software interference from my side: I went on a hike in cold weather and, as I hypothesise, something about it (temperature differential? pressure change?) restored camera functionality for a couple of weeks, after which it died again. This incident led me to believe that this is a hardware problem and the camera module simply isn't securely connected to the motherboard in our phones or something. My wild guess is that RUUing might sometimes help simply because of the heat rewriting firmware produces.
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Oh *smack* sorry I forgot to mention that I already tried clearing the camera app's cache, wiping cache from recovery menu, and factory resetting the phone.
I think it's a hardware issue since I think it got a little wet from sprinklers and I read the phone isn't water resistant, and also that the camera module is flaky anyways... Verizon accidentally cancelled my insurance without telling me and I haven't seen yet that HTC covers it on warranty.
I'll try these other things you suggest, but do you think it would be worth trying to have HTC repair it? It'll be worth it for $350 or less, or I could try a local shop, though I think they'd just do the same thing I would (research it on Google, buy the necessary repair parts, then painstakingly fix it), but I've seen in repair videos that this phone is very fragile and difficult to work with, so I'm not sure all that time and effort would even be worth just buying a new version outright, and I'd like the phone to work for the eclipse!.
Same Problem here, since Saturday... [emoji85]
dhinged said:
I'll try these other things you suggest, but do you think it would be worth trying to have HTC repair it? It'll be worth it for $350 or less, or I could try a local shop, though I think they'd just do the same thing I would (research it on Google, buy the necessary repair parts, then painstakingly fix it), but I've seen in repair videos that this phone is very fragile and difficult to work with, so I'm not sure all that time and effort would even be worth just buying a new version outright, and I'd like the phone to work for the eclipse!.
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I actually went to a repair shop about a month ago and was told that they were certain part replacement would leave significant marks on the metal body =/ If you carry the phone in a full case, I guess this should not be a big problem. AFAIK, an official HTC repair shop would just replace the phone under warranty in cases like this due to how low simplicity of disassembly was on designers' priority list when 10 was being sketched out, but you're saying Verizon canceled your warranty?
I also face this unable to start camera.
My software no is 2.51.617.11
I live in Myanmar (Burma). No one know this problem including HTC Myanmar.
Apparently there are a handful of us who have faulty cameras. Haven't heard anything from HTC. I have tried everything listed here and more. No luck. The only way my camera works is on older firmware (1.9.xxx.xx) and running Marshmallow.
well my htc 10 started playing up today, camera wont start when you touch the camera app on the screen..ive had this phone for 9 months , my warranty expires in march 2019, ive tried all the above methods none worked, phoned HTC uk up and they said to send it in..i hope they replace it with another unit ?..if they do replace it with another unit will the wrranty be transferred over to that, ie expire in march 2019? i also noticed that the flashlight app doesnt work it just says on screen "loading"..
I have the exact same problem, tried all the suggestions, but still it says 'Unable to start camera'. I even opened up the phone, and replaced the camera with another HTC 10 which had water damage. Problem still exists, which leads me to believe that the camera isn't the issue, it might be the mainboard it's connected to in combination with Nougat? The other case can be that the broken phone I got the camera from might have the same problem.... allthough I think that's unlikely. I'd like to order another camera to make sure its not that, but can't really find one. Anyone got any further with this issue?

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