Am I having Software or Hardware issues? - Epic 4G Q&A, Help & Troubleshooting

I have a Samsung Epic 4g that I have flashed to cricket, and I am having significant problems with the phone. It initially worked fine, but it eventually started shutting off on its own, dropping calls, and other issues. I thought it might be one of the battery saving programs I had tried, so I re-flashed the phone to a different Rom. The problems continued, so I tried to flash the CWM El30 to FC09, but it gave errors and would not process. I am also unable to install Google Apps, and the PlayStore would not load but gave connection errors.
I am leaving for a business trip tomorrow, and need to know if this is a hardware problem or a software problem that can be somehow fixed, so I can get a replacement phone. Does anyone have suggestions on how to fix the software issues, or ??????

johnmbailey said:
I have a Samsung Epic 4g that I have flashed to cricket, and I am having significant problems with the phone. It initially worked fine, but it eventually started shutting off on its own, dropping calls, and other issues. I thought it might be one of the battery saving programs I had tried, so I re-flashed the phone to a different Rom. The problems continued, so I tried to flash the CWM El30 to FC09, but it gave errors and would not process. I am also unable to install Google Apps, and the PlayStore would not load but gave connection errors.
I am leaving for a business trip tomorrow, and need to know if this is a hardware problem or a software problem that can be somehow fixed, so I can get a replacement phone. Does anyone have suggestions on how to fix the software issues, or ??????
Click to expand...
Click to collapse
if it gives you issues on stock fc09 i would say hardware. flash to fc09 stock from here and try. remember to click reset partition if you are on a bmt rom.

Related

no service at all after routine flash

Just flashed to a new rom yesterday and now my phone is completely incapable of getting a signal.
I've flashed plenty of roms and they've all worked fine until flashing to a 21889 rom yesterday (firestormLeo v5.5). Not a single bar of service since. Text messages don't get received and no data either.
I reflashed, hard reset after the flash, updated the radio, flashed back to an older rom that worked, and hard reset again.
Nothing works! I now have a completely unusable phone (phone-wise). It completely works otherwise (music, sync to pc, wifi etc) although it does seem to get warmer than usual. I'm assuming that's because it's trying to grab a signal or something.
Anyone have any ideas on whats going on?
I would try flashing the original rom/radio that came with your device including removing the spl and seeing if that fixes it.
If that doesn't fix it, then you are all prepared for warranty service.
If it does fix it, then you can reflash your favourite rom and it should still work. But sometimes flashing an official rom can fix things. I know back with my Kaiser it was advised to always flash an official rom between switching from an unofficial to another unofficial.
thanks for the suggestion!
just did all that and now i'm on stock rom and removed spl but it still has zero signal/service.
i bought this tmo tp2 from craigslist so i'm not sure if i'm covered by warranty. where do i go to get this fixed? or am i screwed
anyone else have any idea whats going on?
I had a similar problem with you(http://forum.xda-developers.com/showthread.php?t=616426), and have been waiting for some reply since last night, though got none, but the problem disappeared on it's own.
I continuesly flashed and flashed official ROM's and Radio's, totally gave up at the end, charged the battery to 100%, removed battery and let it like that for 5 hours, did an hard reset, and well, working as well as new.
It's a T-Mobile version as well, though my problem was losing signal continuosly and asking for PIN again and again every 5-10 mins. HTC support offered me to use another SIM card today, since I asked what could I try last night, though I didn't have the need for it =)
A lot of roms do not come with a radio so you may have to get one and flash it. If you put stock rom back on make sure it has a radio as well. Make sure the radio matches the rom and the ril.dll is the right one.
I have not had the problem but have read about others flashing new roms and no signal only to find out they had to write a radio as well.
i'm certain i have the radio flashed on it and it isnt the problem.
just took the battery out and hoping it'll somehow fix itself in a few hours.
I would also recommend to flash the shipped stock rom. Go to htc's support/download page and download the rom they have for the t-mobile touch pro 2.
If that doesn't work, take it in for warranty with t-mobile. I purchased a used at&t tilt off craigslist and had an issue with it. Took it into at&t's device support center and they replaced it no questions asked.

baseband unknown?

hi all, been following the Epic forums for sometime, finally decided to start getting involved
Im experiencing an issue with EB13. when it first came out I Odined EB13, everything worked great. Since then I have ran into the same issue every time I switch ROMS. I will flash the new rom, about half the time it works great. The other half I get no connectivity at all, and the UI is sluggish. Going into about phone, I see that my baseband is unknown, and my hardware version is unknown.
I can usually get it to connect after re-flashing and re-flashing the rom a few times.
Also, noticed that once I get it to actually connect and I get "bars", I will of course then do a fresh Nandroid, after a full nand backup the issue reappears.
Anyone know what this could be? weird thing is just that its so random. I can get it to work most of the time, just have trouble when switching roms.
Set up:
CWM3.0.0.6/EXT4
Just flashed SyndicateROM today.
EB13 (sometimes)
FIXED
FIXED. all the computers in my home are Macs so odining the modem again is not a quick fix option.
Booted into CWM3 and Fixed Permissions.
Booted up and connected.
Interesting stuff
I've been experiencing the exact same problem as the OP, but for me, running fix permissions in CWM (2.5.1.0) doesn't (always) solve the issue.
It seems to happen anytime I flash a zip from CWM, and goes away randomly (usually after sever flash attempts and modem restores with Odin).
Really hoping someone has an idea what's causing this issue, because it makes flashing things very tedious knowing half the time I'm gonna be stuck with a useless phone until I can get the modem working again.
I'm wondering if it's somehow a hardware issue, since it doesn't seem to affect everybody.
If it helps, I have the stock deodexed EB13 ROM with the Genocide 0.3a kernel.
I'm definately thinking its a cwm issue.. ill even just do a nandroid backup for kicks, reboot and it will do it sometimes.. eventually I might odin back to eb13 and reflash cwm and custom rom and see if I can get it to go away
Sent from my SPH-D700 using XDA App
DrKaotica said:
I'm definately thinking its a cwm issue.. ill even just do a nandroid backup for kicks, reboot and it will do it sometimes.. eventually I might odin back to eb13 and reflash cwm and custom rom and see if I can get it to go away
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Let me know if that works for you, because it happens to me all the time, and it's really annoying.
There also doesn't seem to be a simple way of fixing it.
Seems to just randomly go away as suddenly as it comes on.
Okay, so I just odined back to stock EB13 and I still have modem issues.
Currently going all the way back to DI18 to see if that fixes things, but is it safe to assume it's a hardware issue if even Odin doesn't fix it?
Okay, so the unknown baseband issue is back for me, and I seem to have made some headway on what causes it.
I had just tried to initiate a ROM backup in ROM Manager, but it hung while rebooting into CWM (on the Samsung Boot Logo).
I think I might have been doing something with ROM Manager last time it happened as well.
Can anyone who knows more about this stuff than I do think of a reason it'd happen when using ROM Manager?
I'd very much like to nip this issue for good, because it's making it hard to justify using CWM/root if I'm gonna keep losing the phone part of my phone.
Can I bump this? My battery died, and when I turned it back on, I have the unknown baseband, unknown hardware problem. I've been googling all night, and haven't found a solution.
I have been running ERA Legendary v3 on the EI22 Modem for a few weeks with ACS Recovery that I've had installed since it came out.
Any help would be awesome.
---------- Post added at 07:28 AM ---------- Previous post was at 07:17 AM ----------
And I've tried flashing modems/roms and odining modems/roms. Even Heimdalling modems/roms. No luck. I've mainly tried ec05 and up. I will try older ones right now, if I can find them.

[Q] AT&T GS3 Freezing and Rebooting after Stock JB Update / Rooting (LONG)

Help! My phone is freezing / locking up and rebooting several times a day now!
I successfully did the stock AT&T Jellybean update this week when it became available via Kies.
I had no issues with the initial upgrade…it seemed to go smooth.
After a day…or a few hours….I can’t remember…I did start noticing a few issues with Touch Wiz closing or freezing and some other apps misbehaving. I can’t even remember what exactly the issues were.
I was also having some other quirky issues with the phone on stock ICS before the JB update…so I have been meaning to do a factory reset and reinstall everything.
So with the phone being even more flakey with JB I went ahead and did a factory reset with my new JB setup.
After a few hours setting up the phone with all my apps, settings, etc I noticed two issues. Swiftkey would not remain selected as my default keyboard and AT&T Voicemail viewer would not retain any of my account settings after a reboot.
After some Googling I learned that this is a know issue with JB 4.1.1 for many apps…they don’t quite install properly and something happens during shutdown that causes the settings to be lost. The only work around seemed to be:
Root Phone
Install apps
Backup with Titanium or other backup program
Uninstall apps
Restore apps – then they somehow install properly and work
I did this…first time rooting the phone….and the root and work around worked perfectly first time.
But after continuing to install apps and tweak my phone the real problems have now begun.
The phone is completely freezing at random times…in any app or in the TW launcher. It seems to just sit there frozen until I hold down the power key long enough to force a reboot or take out the battery.
There are no force closes or other error messages and I have found no other pattern to the freezes.
So now the phone is almost totally useless. It may work for a few hours…or just a few minutes before locking up. Worse…I have no way to know this has happened if the phone is in my pocket.
I did another full factory reset using the Recovery Mode and reinstalled everything again and am having the same issues.
I fear the root somehow corrupted my phone or one of my apps is totally incompatible with JB but I have to many (~70) it will be very hard to tell which one.
The other issue I am having is the battery is draining in just 4-5 hours even with light use.
Coincidentally….4G LTE was just turned on in my area this week so that would be a factor in both the battery drain and maybe even the lockups. I have a Microcell at home…wondering if 4G LTE and my Microcell are not behaving.
There are just too many variables with a new ROM (JB), fresh rooting of the phone plus recovery app installed, plus 70+ apps, plus new 4G LTE, plus my Microcell.
I don’t know what to try next to get the phone stable or to get the battery use reasonable.
Please post any and all suggestions….
One thing I’d like to clear up or eliminate is the root issue…is there any way that is the cause of my phone’s current problems?
What a mess of a week! Instead of the total awesomeness of JB, 4G LTE, and the fresh experience of using a rooted phone...all happening for me in the same week...I get a total headache and useless phone. Sure hope I can dig my way out of this.
Thanks for reading my long post!
I'd say to flash stock rooted official jellybean from here http://forum.xda-developers.com/showthread.php?t=1968625 i'd then do a Hard Factory reset *2767*3855# then you can install apps that are compatible with jb but not the app data and see how the phone is. also, for signal issues, try using a different modem located herehttp://forum.xda-developers.com/showthread.php?t=1831898
wujiku said:
I'd say to flash stock rooted official jellybean from here http://forum.xda-developers.com/showthread.php?t=1968625 i'd then do a Hard Factory reset *2767*3855# then you can install apps that are compatible with jb but not the app data and see how the phone is. also, for signal issues, try using a different modem located herehttp://forum.xda-developers.com/showthread.php?t=1831898
Click to expand...
Click to collapse
Thanks for the ideas....had not heard of the "Hard Factory reset *2767*3855#"....how is that different from a factory restet initiated from winthing Android or from the recovery program?
Also - is there any quick / easy way to know which of my apps are supposed to be compatible with JB?
Sure will be a pain to reconfigure everything again.
Should I be safe installing my apps via Titanium backup restores? (as long as I don't restore data)
Also - what about restoring my IMs and call logs from Kies? Is that safe?
Boomer6345 said:
Thanks for the ideas....had not heard of the "Hard Factory reset *2767*3855#"....how is that different from a factory restet initiated from winthing Android or from the recovery program?
Also - is there any quick / easy way to know which of my apps are supposed to be compatible with JB?
Sure will be a pain to reconfigure everything again.
Should I be safe installing my apps via Titanium backup restores? (as long as I don't restore data)
Also - what about restoring my IMs and call logs from Kies? Is that safe?
Click to expand...
Click to collapse
Do you happen to have juice defender? I had the same problem, and noticed it only happened when I was on battery. I uninstalled that and it stopped rebooting.
stbtigerr said:
Do you happen to have juice defender? I had the same problem, and noticed it only happened when I was on battery. I uninstalled that and it stopped rebooting.
Click to expand...
Click to collapse
Nope....juice defender...
And my phone doesn't really seem to be rebooting....just freezing up. I have to force it to reboot by holding down the power button for 10 seconds.
About to try a fresh factory ROM install (pre-rooted) and a hard factory reset.
Then I'll add my apps back very slowly to see....
What a pain in the you know what!
wujiku said:
I'd say to flash stock rooted official jellybean from here http://forum.xda-developers.com/showthread.php?t=1968625 i'd then do a Hard Factory reset *2767*3855# then you can install apps that are compatible with jb but not the app data and see how the phone is. also, for signal issues, try using a different modem located herehttp://forum.xda-developers.com/showthread.php?t=1831898
Click to expand...
Click to collapse
Well...I did all that...and no luck. Still freezing up.
I could not actually do the exact *2767*3855# reset...the phone would not respond to that command. So I used CWM to format the SDCard and also did a factory reset there.
Reinstalled my apps carefully and without data restore...boom....phone is locking up all the time again after maybe 12 hours of good operation.
Either this build of JB is not working on my phone or it somehow got fubar'ed during that first upgrade.
My plan now is to restore to factory ICS un-rooted....reset the flash counter if possible....and return the phone under warranty if possible.
Any recommendations for this?
Got replacement phone - still freezing up!
Boomer6345 said:
Well...I did all that...and no luck. Still freezing up.
I could not actually do the exact *2767*3855# reset...the phone would not respond to that command. So I used CWM to format the SDCard and also did a factory reset there.
Reinstalled my apps carefully and without data restore...boom....phone is locking up all the time again after maybe 12 hours of good operation.
Either this build of JB is not working on my phone or it somehow got fubar'ed during that first upgrade.
My plan now is to restore to factory ICS un-rooted....reset the flash counter if possible....and return the phone under warranty if possible.
Any recommendations for this?
Click to expand...
Click to collapse
HELP!!!! Please!!!!!
I did a warranty RMA and got a new (refurbed) phone from AT&T. I set it up with stock ICS and it seemed to work fine. I installed CWM without rooting via ODIN and did a Nandroid backup. I then used CWM to load TWRP recovery and did a backup with that.
Then I loaded the stock JB room with root. Tweaked the phone and app settings a little and things seemed to be fine for 1/2 a day. I reinstalled TWRP since the ROM flash replaced it with stock recovery. Things still seemed fine.
So...with JB rooted and seeming to work fine....I booted into Recovery (TWRP) and did a fresh Nandroid backup since the phone was finally all configured and working (apparently).
Well after rebooting from the backup...the phone is acting all crazy again. It seemed to crash my home WiFi network....had to reboot my router. Now the phone freezes or locks up any time I disable WiFi or change WiFi settings.
I am just cursed with the GS3!
Two separate phones with stock AT&T JB with root...one running CWM Touch and the new one running TWRP and both lock up or freeze all the time.
Should I give up and try custom ROMs? Give up on rooting?
I want TouchWiz for SBeam and some of the Samsung apps that I like better than stock...would rather just stay stock with Root.
What can I do to get this phone stabilized with root and JB???
Just did another test...
If I leave my house and walk a couple hundred yards away...as soon as the phone finally loses the WiFi signal and disconnects it locks up.
Seems like all my issues (with first phone maybe too) are tied to WiFi.
Is no one else having WiFi issues with JB? Could it be tied to rooting somehow? For instance...maybe the stock rooted ROM has different modem or WiFi drivers...or different kernel than the actual stock JB ROM I first used via Kies update?
Boomer6345 said:
Just did another test...
If I leave my house and walk a couple hundred yards away...as soon as the phone finally loses the WiFi signal and disconnects it locks up.
Seems like all my issues (with first phone maybe too) are tied to WiFi.
Is no one else having WiFi issues with JB? Could it be tied to rooting somehow? For instance...maybe the stock rooted ROM has different modem or WiFi drivers...or different kernel than the actual stock JB ROM I first used via Kies update?
Click to expand...
Click to collapse
I've got the KIES JB Update, & rooted. I am not experiencing any of the issues your having. It might be helpful if you could post a list of apps & widgets that you have installed, If you have frozen or removed stock files.
It sounds like you may be experiencing some app conflict issues.
MasterDecker said:
I've got the KIES JB Update, & rooted. I am not experiencing any of the issues your having. It might be helpful if you could post a list of apps & widgets that you have installed, If you have frozen or removed stock files.
It sounds like you may be experiencing some app conflict issues.
Click to expand...
Click to collapse
I have not frozen any apps or done anything I would consider advanced or risky....
I tried running with what I thought would be just "safe" apps....no luck. I've got most all of my apps installed and did a Titanium Backup so here is a dump of all the user apps backed up:
Code:
cgeo.geocaching-20121219-204517.tar.gz
com.amazon.kindle-20121219-204309.tar.gz
com.amazon.mp3-20121219-204326.tar.gz
com.amazon.mShop.android-20121219-204301.tar.gz
com.anddoes.launcher-20121219-205011.tar.gz
com.anddoes.launcher.pro-20121219-205016.tar.gz
com.android.chrome-20121219-204524.tar.gz
com.ap.advml-20121219-204732.tar.gz
com.apksoftware.compass-20121219-204539.tar.gz
com.ArtInGames.AirAttackHD-20121219-204225.tar.gz
com.asksven.betterbatterystats-20121219-204516.tar.gz
com.att.android.uverse-20121219-204944.tar.gz
com.att.mobile.android.vvm-20121219-204953.tar.gz
com.att.um.androidvmv-20121219-204448.tar.gz
com.aws.android-20121219-204954.tar.gz
com.careerbuilder.SugarDrone-20121219-204718.tar.gz
com.devuni.flashlight-20121219-204654.tar.gz
com.dominospizza-20121219-204542.tar.gz
com.duduapps.craigslistfree-20121219-204542.tar.gz
com.ea.tetrisfree_na-20121219-204932.tar.gz
com.ebay.mobile-20121219-204552.tar.gz
com.espn.score_center-20121219-204826.tar.gz
com.evernote-20121219-204602.tar.gz
com.facebook.katana-20121219-204621.tar.gz
com.gamestar.pianoperfect-20121219-204756.tar.gz
com.google.android.stardroid-20121219-204659.tar.gz
com.greatclips.android-20121219-204659.tar.gz
com.imangi.templerun-20121219-204915.tar.gz
com.imdb.mobile-20121219-204702.tar.gz
com.instagram.android-20121219-204708.tar.gz
com.jawbone.companion-20121219-204719.tar.gz
com.joeykrim.rootcheck-20121219-204826.tar.gz
com.july.cbssports.activity-20121219-204649.tar.gz
com.kb.Carrom3D-20121219-204804.tar.gz
com.keramidas.TitaniumBackupPro-20121219-205010.tar.gz
com.lastpass.lpandroid-20121219-204723.tar.gz
com.maxmpz.audioplayer-20121219-204808.tar.gz
com.maxmpz.audioplayer.unlock-20121219-204825.tar.gz
com.meijer.rx.android-20121219-204730.tar.gz
com.melodis.midomiMusicIdentifier.freemium-20121219-204849.tar.gz
com.metago.astro-20121219-204444.tar.gz
com.mxtech.videoplayer.ad-20121219-204733.tar.gz
com.netflix.mediaclient-20121219-204744.tar.gz
com.outfit7.talkingtom-20121219-204911.tar.gz
com.pandora.android-20121219-204752.tar.gz
com.photox.touchwhiz-20121219-204212.tar.gz
com.q2e.unitedfcu5017android.ufcu.uwnmobile-20121219-204953.tar.gz
com.rovio.angrybirds-20121219-204333.tar.gz
com.rovio.angrybirdsspace.ads-20121219-204352.tar.gz
com.rovio.angrybirdsstarwarshd.premium.iap-20121219-204414.tar.gz
com.rovio.BadPiggiesHD-20121219-204449.tar.gz
com.s0up.goomanager-20121219-205017.tar.gz
com.shazam.android-20121219-204827.tar.gz
com.shotzoom.golfshot-20121219-204655.tar.gz
com.skype.raider-20121219-204832.tar.gz
com.smugmug.android-20121219-204847.tar.gz
com.spotify.mobile.android.ui-20121219-204855.tar.gz
com.thewolverine.app-20121219-204944.tar.gz
com.touchtype.swiftkey-20121219-204859.tar.gz
com.trimble.allsportle-20121219-204258.tar.gz
com.vp.alarmClockPlusDock-20121219-204255.tar.gz
com.weather.Weather-20121219-204938.tar.gz
com.yelp.android-20121219-204959.tar.gz
com.yum.pizzahut-20121219-204759.tar.gz
de.heimlich.gut.solitaire.hd-20121219-204847.tar.gz
eu.chainfire.triangleaway-20121219-204224.tar.gz
jackpal.androidterm-20121219-204224.tar.gz
la.droid.qr-20121219-204813.tar.gz
net.androgames.level-20121219-204515.tar.gz
net.zedge.android-20121219-205008.tar.gz
nl.rogro.GScriptLite-20121219-204702.tar.gz
org.wikipedia-20121219-204958.tar.gz
Having the exact same problems as you. Please help. I'm also considering giving the phone back at Best Buy and having them give me a new one with ICS and leaving ICS on there. My steps are very simple. I had the stock ICS ROM from AT&T and I used Kies to upgrade to stock JB. That's it, nothing else, no rooting, nothing.
I am seeing exactly the same behavior, when wifi switches to 4G or even sometimes when bluetooth comes on, etc I will see the lockup and hang. Have to hold down power button to restart. But I don't think this is completely the issue, because even if I turn off wifi, bluetooth and only leave on 4G, then I still will see random reboots, but a lot lot less frequent. Also, I have always had 4G and I see the battery only lasting 4-6 hrs, so I think this is normal with 4G. I saw this even with ICS.
I have not done any factory reset or anything - I would assume if you use the Kies s/w to update and it leaves your files and apps on there, then it should just work. But I will try the factory reset once I backup my contacts, etc.
I'm a little shocked that people are having this problem with a newly released ROM.
abhansali said:
Having the exact same problems as you. Please help. I'm also considering giving the phone back at Best Buy and having them give me a new one with ICS and leaving ICS on there. My steps are very simple. I had the stock ICS ROM from AT&T and I used Kies to upgrade to stock JB. That's it, nothing else, no rooting, nothing.
I am seeing exactly the same behavior, when wifi switches to 4G or even sometimes when bluetooth comes on, etc I will see the lockup and hang. Have to hold down power button to restart. But I don't think this is completely the issue, because even if I turn off wifi, bluetooth and only leave on 4G, then I still will see random reboots, but a lot lot less frequent. Also, I have always had 4G and I see the battery only lasting 4-6 hrs, so I think this is normal with 4G. I saw this even with ICS.
I have not done any factory reset or anything - I would assume if you use the Kies s/w to update and it leaves your files and apps on there, then it should just work. But I will try the factory reset once I backup my contacts, etc.
I'm a little shocked that people are having this problem with a newly released ROM.
Click to expand...
Click to collapse
After several re-flashes to stock JB with root and still more freezing with WiFi, etc....I gave up and loaded a custom ROM this morning.
I'm running BlackJelly...and after about 8 hours it seems be be running great so far. It is TW JB-based...and having very few issues with it. Battery is poor but it takes a few days of charging and use I guess to get the battery / phone / ROM calibrated. AT&T Visual Voicemail is not working and the phone shows H instead of 4G LTE...but I'm sure I can fix those issues by searching through the hundreds of thread pages on that ROM is this forum.
Give it a try before you switch to ICS or trade in the phone. You can always flash back to stock un-rooted and use Triangle Away to reset flash counter.
Good luck!
Still stuck with crashing phone!
Boomer6345 said:
After several re-flashes to stock JB with root and still more freezing with WiFi, etc....I gave up and loaded a custom ROM this morning.
I'm running BlackJelly...and after about 8 hours it seems be be running great so far. It is TW JB-based...and having very few issues with it. Battery is poor but it takes a few days of charging and use I guess to get the battery / phone / ROM calibrated. AT&T Visual Voicemail is not working and the phone shows H instead of 4G LTE...but I'm sure I can fix those issues by searching through the hundreds of thread pages on that ROM is this forum.
Give it a try before you switch to ICS or trade in the phone. You can always flash back to stock un-rooted and use Triangle Away to reset flash counter.
Good luck!
Click to expand...
Click to collapse
Well...after over a week of trying it out....BlackJelly did not help me. Still had freezes / lock-ups.
I can't tell if the phone is re-booting itself or just re-launching the Launcher (I us Nova but tried stock and Apex too). The phone appears to re-boot on it's own but the up-time under status would not reset...making it seem like not a re-boot but a launcher reload or something. Pretty much same issues as with stock JB.
So I gave up and tried CM10.1 nightlies....and wow....crashing all the time now. Whereas stock JB and BlackJelly seemed to crash when I left my home or left any WiFi network or even just when I disabled WiFi while connected....CM10.1 crashes all the time while at home seemingly at random. I can get 5 hours of great use...then have it crash 5 times in an hour. Seems to crash a lot in the settings menus.
This is with my second (replacement) phone. I am just cursed!
How do I effectively use a LogCat app or something to find out what apps or services or whatever are crashing my phone? Help!
Read through this whole thread and no where did you ever mention clearing your cache. Clear your system cache/davlik cache and reboot.
cjranucci said:
Read through this whole thread and no where did you ever mention clearing your cache. Clear your system cache/davlik cache and reboot.
Click to expand...
Click to collapse
Sorry...should have mentioned that. I've cleared the system and davlik cache many times...before and after flashing. I've done full system wipes / resets, formatted my SD card...everything I can think of.
I either have a rouge app that I seem to install right away after clean flashes....or a rouge Wifi router in my house that messes up my phone even when I leave and use other networks...or a rouge ATT&T microcell that does the same....or a rogue LTE area in West Michigan....
Or a second bad phone sent from AT&T. But no form of JB seems to work for me no matter what. Guess I could run a clean install with no apps for several days...and then add in an app a day for the next 2+ months until I find the bad app...if that is even the case.
So bummed with this mess!
My phone freeze after rotation on landscape only with JB. all kind roms of JB stock, cyanogen,, aokp.
makamobile said:
My phone freeze after rotation on landscape only with JB. all kind roms of JB stock, cyanogen,, aokp.
Click to expand...
Click to collapse
Interesting....that might be what I was experiencing....but I never thought that was it....did not notice that cause/effect.
I gave up and went back to stock / rooted ICS / TW...version LH9. Loaded it yesterday and have had 24 hours of great use...no issues.
I miss JB and Google Now...but at least my phone works!
I'm not sure for stock JB but on other ROMs, you could try changing your governor and scheduler.
BWolf56 said:
I'm not sure for stock JB but on other ROMs, you could try changing your governor and scheduler.
Click to expand...
Click to collapse
When on CM10.1 I tried bumping the minimum CPU speed to 484 and 5xx (can't remember the actual numbers)....and the maximum CPU speed to to 14xx and 13xx (again, can't remember)....and this did not help.
Not sure if that is what you meant tho.
Anyway...I gave up and went back to rooted stock ICS (LH9) and the phone is working great. I've given up on JB for now. I will wait for a new major JB release from Samsung before I try again.
copy paste from gs3 verizon forum
Q: The phone keeps freezing when I go into landscape mode.
A: This has been covered many times in the thread, but to reiterate: If you are using the AOSP lockscreen you must disable "Ripple Effect" in Settings -> Lock Screen -> Lock Screen Options

Random Restart Issues

I have been having issues with my Note3 ever since the kit kat update back in April. It worked flawlessly on Jelly Bean and I had no issues for over 3 months. I updated to kit kat via Kies with everything completely stock. Since then I get completely random reboots, it could happen when launching an app or even unlocking the screen, and it happens 2 or 3 times a day. So far I have tried 2 factory resets, clearing dalvik cache, and replacing the battery with an Anker replacement. I have tried turning off auto-updating of apps, and turning off wifi scanning. I have also tried running the phone with no apps installed. So far nothing has worked.
I have read several posts with people blaming the stock kernal for these reboots, but there is no definitive solution to this problem. I am looking for any and all help the community has to offer.
Some additional info:
Running latest stock rom- rooted via effortless method
Stock Recovery
Knox is still 0x0
No sd card in phone
Since you have no issues doing a factory reset, I recommend the following:
1.). Backup all the data you need
2.) Download the newest carrier available firmware for you from sammobile.com
3.) Flash via Odin
4.) Once finished and phone has rebooted, return to stock recovery and perform another data wipe
That will 100% fix your issues, sounds like maybe a corrupt system partition or libs
icenight89 said:
Since you have no issues doing a factory reset, I recommend the following:
1.). Backup all the data you need
2.) Download the newest carrier available firmware for you from sammobile.com
3.) Flash via Odin
4.) Once finished and phone has rebooted, return to stock recovery and perform another data wipe
That will 100% fix your issues, sounds like maybe a corrupt system partition or libs
Click to expand...
Click to collapse
Thanks, I'll give this a try. Last night I uninstalled a bunch of bloat ware with titanium backup to make sure it's still not an app issue. If it reboots again I'll reflash the firmware. Since I'll. Be flashing stock it shouldn't trip knox right?
No, latest firmware complete stock will not trip Knox, as long as you're either doing a parallel upgrade NF9 > NF9 or NB4 > NF9. A downgrade will either fail or trip.
For anyone reading this, i tried to reflash the stock nf9 kernal to see if that was the issue, but i got a restart about 4 hours later. I am going to reflash the firmware via odin and report back.
I am having this issue for a long time. i have done everything, and finally i gave up, as i think it is a hardware issue. what make me confuse is the problem start since the day i upgrade to kit-kat. with every firmware come out i have a new problem. the latest "NF9" my phone just hang and black screen untill i press the power button for 30 second, then will restart. what make crazy is that it shuts off at night, and when i woke up i miss the alarm.
I'm sad to report that the reflash didn't work. I reflashed the NF9 firmware using odin about 4 days ago and it was fine for awhile, but I got 2 reboots today. I'm not sure what is causing this, but I am still open to suggestions. I don't think its hardware related since it didn't do this before kitkat. I still have my samsung warranty until february I believe, so if worst comes to worst then ill have to send it in, but i'm not sure what they will do about it.
The only thing I havent tried is replacing the sim card. Could a sim card cause a reboot issue like this?
i have already done it, even the SD card, still same problem.
Is there some kind of log feature in android that logs crash events or errors somewhere so i can maybe figure out what the problem is?
by the way i think i have solve my problem by updating busybox and supersu. i had to install busybox to system/xbin. and since that day i haven't encounter any restart or freez. almost 2 week. i hope that fix your problem as well.
makki666 said:
by the way i think i have solve my problem by updating busybox and supersu. i had to install busybox to system/xbin. and since that day i haven't encounter any restart or freez. almost 2 week. i hope that fix your problem as well.
Click to expand...
Click to collapse
I do not have busybox installed, and SuperSU is up to date. Also, the restarts happen with or without root ie without SuperSU. I still dont think its an app problem.
Just an update for anyone reading this. I have installed SetCPU to manage cpu clock speeds. I have had it installed for about a week and have not had an update with my custom profiles. It seems the restarts occur when cpu speed is at about ~675MHz. Not sure if its hardware or software yet. Any help is appreciated!
Update. I sent my phone in to samsung for repair. It looks like they just reflashed the firmware. After having it up and running again for 15 minutes the phone rebooted again. I contacted samsung and they recommended sending it in again. I'm not sure if it's worth it to send in again or if i should break my warranty and flash a custom rom. Any suggestions are welcome!
I get restarts because the modem crashes... its a known issue apparently
gtharea said:
I get restarts because the modem crashes... its a known issue apparently
Click to expand...
Click to collapse
I cant believe its taken over a year for this issue to get fixed. Im almost positive its a software issue since it never happened on jelly bean. It's strange that not a lot of people have this problem though. A lot of people must have already flashed custom roms I may send it in again since I still have knox 0x0 and see if they do anything else besides reflash the firmware this time. If they only do a reflash again i will just flash a new rom and hopefully everything will be fixed
Final Update:
I sent my phone back to Samsung, apparently my issues were a hardware problem. This time they replaced the "PBA assembly" aka the mainboard. I have had the phone back for almost two weeks without a single restart. I believe my restart problems are over. I hope this information helps anyone with similar issues. I would recommend sending it to Samsung for warranty repair if you are still under warranty. :good:
_bhaves_ said:
Final Update:
I sent my phone back to Samsung, apparently my issues were a hardware problem. This time they replaced the "PBA assembly" aka the mainboard. I have had the phone back for almost two weeks without a single restart. I believe my restart problems are over. I hope this information helps anyone with similar issues. I would recommend sending it to Samsung for warranty repair if you are still under warranty. :good:
Click to expand...
Click to collapse
I had the same problem but already tripped knox so iffy on sending it in. Funny thing is I did the external sd write fix and the phone has not rebooted since, going on 3 days.
meoshe said:
I had the same problem but already tripped knox so iffy on sending it in. Funny thing is I did the external sd write fix and the phone has not rebooted since, going on 3 days.
Click to expand...
Click to collapse
I would get reboots even without an SD card put in the phone, so I don't think that would have helped me. I havent had a reboot since I've had the device back

Cannot encrypt phone

All,
I just upgraded my wife's phone and would like to sell her old one, a Sprint Samsung Epic 4G Touch. based on my reading, the best approach for wiping the phone's data is to encrypt it. I have been trying this, but it keep failing with "Encryption failed: Unable to complete encryption due to interruption..."
The phone had been rooted, and thinking that that could be the problem, I downloaded a stock kernel and installed it. However, the problem persists. Is there anything else I can try?
After trying the process of resetting the phone, reflashing it, and encrypting several times, I thought that the problem was resolved - the progress bar for the encryption got all the way to 98% before it died. I tried again and it crapped at around 20%.
I am stuck - please help.
Thank you.

Categories

Resources