cant update prl or profile - Epic 4G Q&A, Help & Troubleshooting

ok my phone broke and they just replaced my phone basically for free and i got home and i had no service with the circle with the line and i called in as they said update prl and profile and im trying and cant get it

still need help

Call them back. They probably have to go though hands-free activation again. It needs signal to update Profile and PRL.
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Related

[Q] Phone wont activate. No 3g

Ok, i noticed that when i tried to update my prl that i got an "unknown error." I then noticed that i would get that error for any item on the update menu but the phone worked (3G and 4G). I took the phone in to sprint to see if they could find out what was wrong. after the tech tried and then called sprint tech support they got the "unknown error" to go away but it changed to "internal error". now my phones 3g wont work and every time i start the phone it goes into hand free activation but cant do it. the tech manually tried to activate the phone and it still doesn't work. can anyone help me?
AG
Odin back to stock
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I have odin di18,ec05, and ef02 and it still tries to activate. and no 3g
agill711 said:
I have odin di18,ec05, and ef02 and it still tries to activate. and no 3g
Click to expand...
Click to collapse
Do u have insurance? If so take it back to sprint and tell them it still won't work and they should replace ur phone cuz it happens when u updated ur prl
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agill711 said:
I have odin di18,ec05, and ef02 and it still tries to activate. and no 3g
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Click to collapse
Did you only Odin the modem? Did you try Odining the full stock .tar so it takes you back to stock?
Sent from my SPH-D700 using XDA Premium App
No software can automatically change those setting you'll have to manually change it.... I did this successfully.... try it again before you take it back... follow the directions verbatim....
http://forum.xda-developers.com/showthread.php?t=898628

Profile and prl

When i press *2 it opens sprint zone and says i have a profile update and prl update , i updated and it still says i need to update, repete x2 now in a spot i had 3g i dont and im having my first wifi problem it connects and dissconnectx and shows no bars
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No 3g help!

I don't have 3g since I flashed my new EVO from my old flashed EVO, when I pulled the prof 0 I got the password and number but prof 1 comes up with zero number
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Anyone please this is very annoying that I can't get 3g
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What? I can try to help if you re-word your question/problem.
Ok so when I flashed my new EVO to boost I got everything done but 3g to work.when I pull up the profile 0 and profile 1 from my donor EVO that's already flash I only get profile 0 info.when I check for profile 1info I comes up all zeros for the HA and the AAA.my first EVO was flashed by a store that never asked me for a donor phone so I don't know what he use
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I keep getting error code 67
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I have a very similar problem. You need to revert your phone back to stock rom and then update everything. like your radio and your firmware, profile, everything that is there. Then re flash whatever you want on it. If it doesn't work (which it should) call your provider and they'll have you type some code and call a number that will fix it.
i tried to update the profile but it still gave me the same message,when i was getting the profile from the donor phone i only got profile 0.is that regular or do i have to have profile 0 and profile 1?

Problems with roaming...

I had roam control on my phone not too long ago & it worked perfect. Nothing it didn't do that I wanted it to..
Well I recently put it back on my phone & it's still working , but now, whenever I am in Roam Only mode.. Nobody can call my.phone.. When they do, it just goes straight.to my.voicemail.
I used to be able to receive calls just fine, whether I was roaming or not.
Anyone have any ideas of why it may be doing this?? Would appreciate any input.. Thanks guys!!
* Sent from my Stupid, Sprint Samsung Galaxy S2, Epic 4G Touch *
What is your rom, kernel, modem, and prl?
I took a screenshot of my about phone section and attached it. Is that what you were asking for? I don't know how to check my prl. If you can tell me how, I would appreciate it..
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MissLaniS said:
I took a screenshot of my about phone section and attached it. Is that what you were asking for? I don't know how to check my prl. If you can tell me how, I would appreciate it..
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
At the top of that page where you took the screenshot should be a Status or Phone Status option... tap that and scroll down to see the PRL.
For example my prl is 60690 and it roams just fine.
Mine says, PRL 21092
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& I have come to find out that, if someone calls me it goes straight to voicemail & it's not just when I'm using roam control app.. It's anytime I roam at all...
How can I fix this??
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MissLaniS said:
& I have come to find out that, if someone calls me it goes straight to voicemail & it's not just when I'm using roam control app.. It's anytime I roam at all...
How can I fix this??
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Are they doing work in the area? This happened to me during NV upgrades.
Sent from my SPH-L900 using Tapatalk 2
Don't think so. I have horrible service where I live. I'm on sprint, but for some reason I get no signal here usually. That's why I use my roaming sometimes. But I've used the roam control app before & would get calls just fine when roaming. Then I had to reset my.phone and reinstall the app, & now I can't get calls while roaming, at all.
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Absolutely no signal at work on stock. .whereas on other roms I had?

Is that possible ? I rooted long tone ago was on multiple roms on prl 2000 and always had signal at work..but I un rooted and back to stock some days ago and I dont get any signal at work. Moreover the stupid data roaming keeps coming on and doesn't go away in spite of hitting dont ask me again. I have set it to automatic in roam control and voice and data are checked. The prl on stock is 2006 and is latest.
Any thoughts? Should I un check aprint connection optimizer?
Sent from my SPH-L900 using xda app-developers app
It's possible that your area is under network upgrade.
When you unrooted and went back to stock, did you go to the 4.3 update with mk4 radio?
No its on 4.1.2 was hoping would get a update notice but didn't get yet.
Sent from my SPH-L900 using xda app-developers app

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