[Q] How to contact Dropbox support for the 23GB storage? - HTC One X

Hi all,
Got my One X over a month ago, but still have not received my 23GB Dropbox add-on. I've tried to find contact details for Dropbox support without any luck, the closest I found is this site.
https://www.dropbox.com/help/249
Can someone please help me to locate Dropbox support for this problem?
Many thanks
P.S. I've completed 6 out of 7 steps on Dropbox website.

Once you done all the steps then you will receive automatically. What's the 7th step you had left.
Sent from my HTC One X using Tapatalk 2

you finish the tutorial then pick from a list of other steps. i added a file and installed it on 2 pcs for part of my options.

it can take up to few days to get the allowance.....
btw the only way to contact them it is on the forum (I have done it the way and got the answer after i got my allowance)

darqadius said:
it can take up to few days to get the allowance.....
btw the only way to contact them it is on the forum (I have done it the way and got the answer after i got my allowance)
Click to expand...
Click to collapse
They have a support email too that's how I got in contact with them.
Also for installed on two computers just make another user account on your computer and delete it afterwards.
Sent from my HTC One X using xda premium

Just log in to drop box site on your phones browser. It will add it automatically. Did for me
Sent from my HTC One X using xda premium

From the Dropbox Forum:
http://forums.dropbox.com/topic.php?id=60334&replies=3
Hi,
For more information about the HTC bonus and for detailed instructions please read our Help Center article:
- https://www.dropbox.com/help/249
If you are having problems getting your bonus space please make sure you have complete five steps from our Getting Started guide:
- https://www.dropbox.com/gs
Then, if you have completed five steps (please double check), make sure:
- that the account that you have completed the Getting Started guide for and the Dropbox account you have linked your HTC device to are the same account.
- that you have not previously linked the HTC phone to another Dropbox account. The bonus will only be awarded to one account, the first account it is linked to.
It can sometimes take a little while to receive your bonus space after you have completed five of the 'Getting Started' tasks. However, if you still have not received your bonus space please submit a support request with Dropbox Support ( [email protected] ).
Click to expand...
Click to collapse
PS. This is incorrect:
forumhookersdotcom said:
Once you done all the steps then you will receive automatically.....
Click to expand...
Click to collapse
Only 5 tasks from the "Getting Started" tasks are required.

Related

How do i get my 25GB Dropbox?

How do i get my 25GB dropbox? I setup a new account on the phone when i set it up but i still only have the minimum
Same here, I logged into the app when i turned on the phone and I havent received my 23gb or any email. I installed a hacked XDA members app that game me 23gb before I got the phone but the next day Dropbox had removed the 23gb!
you have to invite people to join drop box in order to gain more space. Based on the email I got they just upped the Max amount of space you can get. You can also gain some space by uploading photos if you have not already.
Sent from my DROID4 using Tapatalk
bdsullivan said:
you have to invite people to join drop box in order to gain more space. Based on the email I got they just upped the Max amount of space you can get. You can also gain some space by uploading photos if you have not already.
Sent from my DROID4 using Tapatalk
Click to expand...
Click to collapse
You're meant to get 25gb of storage (or 23gb if you're already an existing user) when you buy a HTC One Handset.
You get an email few hours later.
Thanks for supercharging your HTC device with Dropbox! To get the most out of your Dropbox and claim your extra 23 GB of space, visit our Getting Started guide !
Reckless187 said:
Same here, I logged into the app when i turned on the phone and I havent received my 23gb or any email. I installed a hacked XDA members app that game me 23gb before I got the phone but the next day Dropbox had removed the 23gb!
Click to expand...
Click to collapse
That might have something to do with it; dropbox have said that they're going to be removing the space from people who used apps which spoofed the One X to get the extra 23GB, so if they've done that to your account it's probably not going to automatically re-add the space just because it's got another install claiming to be from a One X. You might need to contact them.
hopscotchjunkie said:
That might have something to do with it; dropbox have said that they're going to be removing the space from people who used apps which spoofed the One X to get the extra 23GB, so if they've done that to your account it's probably not going to automatically re-add the space just because it's got another install claiming to be from a One X. You might need to contact them.
Click to expand...
Click to collapse
Yeah, i've sent them an email, will await a response but doubt they will do anything about it now after the app I installed before lol.
try going to https://www.dropbox.com/account#manage
and unlink your computer and phone and re-log into dropbox from your devices and it should re-set itself!
Didn't work and it's starting to bug me
Sent from my HTC One X using XDA
I got mine,
The HTC super charged email came very quick, but I didn't seem to get my storage until ...
I completed 5 of the getting started tasks, or until I installed the pc version. (not sure which gave me it, but I did both)
Sent from my HTC One X using Tapatalk
Maybe all the tasks have to be completed but that's a bit annoying I think the phone should set it up immediately
Sent from my HTC One X using Tapatalk
4 days and still no increase for me.
i got 2 mails from dropbox, followed the link in the one that says "follow this to claim your 23GB", landed in a 7-step process which you have to complete to get 250MB (as it says)...
didn't complete it btw, i'm on 4/7 or something
so what's with this mess?
1. do you get automatically 25GB after you create an account from the phone?
2. do you get 25GB after you complete that retarded 7-step thing instead of the displayed 250MB?
I got the mail 5 mins after I installed on my Desktop.
I take it back, it just worked.
Now I just need my battery life sorted.
Sent from my HTC One X using XDA
zerozoneice said:
4 days and still no increase for me.
i got 2 mails from dropbox, followed the link in the one that says "follow this to claim your 23GB", landed in a 7-step process which you have to complete to get 250MB (as it says)...
didn't complete it btw, i'm on 4/7 or something
so what's with this mess?
1. do you get automatically 25GB after you create an account from the phone?
2. do you get 25GB after you complete that retarded 7-step thing instead of the displayed 250MB?
Click to expand...
Click to collapse
AH LOL!!!
i completed one more step -for a total of 5 out of 7 - (create a shared folder) and i got a popup on my desktop saying "Good News: the space has been increased to 25GB"
nevertheless, a good initiative from HTC&Dropbox but executed like ****.
LE: got another mail:
"Congrats on becoming a Dropbox Guru! We've awarded you 23 GB of bonus space for the next 24 months! You now have 25.75 GB on Dropbox. To get even more space, check out our upgrade options. Thanks again for supercharging your HTC device with Dropbox!"
I still have not got email from dropbox or increase in space after 2 days.
I'd like to ask you guys what can we used the 25GB for?
I currently have 7.2GB throught their beta program and only used 1.4GB. I mean we can not stream music with dropbox, got Google Music for that. We can not stream video without downloading it 1st, I've PLEX setup for that as well. Also the size is too small to be used as backup for files on PC.
So any ideas on how to use the 25GB space?
Bigmille said:
I still have not got email from dropbox or increase in space after 2 days.
I'd like to ask you guys what can we used the 25GB for?
I currently have 7.2GB throught their beta program and only used 1.4GB. I mean we can not stream music with dropbox, got Google Music for that. We can not stream video without downloading it 1st, I've PLEX setup for that as well. Also the size is too small to be used as backup for files on PC.
So any ideas on how to use the 25GB space?
Click to expand...
Click to collapse
I use mine to store my stock rooted nandroid BACKUP for my DINC2, as well as pics, and all of my back ups made with TB.
Sent from my DINC2
Bigmille said:
I still have not got email from dropbox or increase in space after 2 days.
Click to expand...
Click to collapse
How many of the getting started tasks have you done? It really seems that it's to do with going past five of them that activates it.
MattWPBS said:
How many of the getting started tasks have you done? It really seems that it's to do with going past five of them that activates it.
Click to expand...
Click to collapse
6 out of the 7, done them before getting the One X, only one left is to invite someone. Maybe there is a bug when most of the tasks are already done.
I'm not really bothered about the extra space on dropbox, but will send them an email if it still not working after a week.
I already setup a dropbox account a few weeks ago in preparation for when I got my one x - did the usual tricks to get some extra space to start with. As soon as I logged into dropbox on my one x, I got an email instantly advising me of the extra 23GB -great service imo.
Just need something to upload now lol - but of a useless feature for me at the moment now I think about it but I'm sure I will make use of it in the future.

dropbox - no free 23GB

anyone else had the same issue as me with dropbox not getting the 23gb free space?
it is a brand new phone, and i have only signed into it with my one dropbox account.
signed into dropbox and still only 8gb. emailed them and not had a reply.
any help would be appreciated.
There is another main thread regarding this. It takes a few days to get the extra storage but does happen eventually.
Do a search on the One X forums for dropbox.
Use the search man, there's already a topic about that. Your answer should be in there:
http://forum.xda-developers.com/showthread.php?t=1577829
you also need to make sure you have completed the 'getting started' section on the website. although, if you already have 8gb, i suspect you already have...
electric0ant said:
anyone else had the same issue as me with dropbox not getting the 23gb free space?
it is a brand new phone, and i have only signed into it with my one dropbox account.
signed into dropbox and still only 8gb. emailed them and not had a reply.
any help would be appreciated.
Click to expand...
Click to collapse
You need to log into dropbox.com and go through all the getting started steps. After this you instantly get an extra 23gb of storage. At least this is what happened for me.
I completed the GS guide ages ago. I am still without the extra storage.
I have contacted support who responded with a canned response. "Complete the "Getting Started" guide", which I stated I had in the original email.
That was over a week ago, no response yet, nor do I have the storage.
Zinu said:
Use the search man, there's already a topic about that. Your answer should be in there:
http://forum.xda-developers.com/showthread.php?t=1577829
Click to expand...
Click to collapse
my situation isn't quite the same. i signed in with an existing dropbox account on the pre-installed dropbox app and i have not got my 23gb free space. It has been over 2 weeks now and emailed dropbox a week ago.
my girlfriend also got a one x with me, she got her 23gb free space right away.
electric0ant said:
my situation isn't quite the same. i signed in with an existing dropbox account on the pre-installed dropbox app and i have not got my 23gb free space. It has been over 2 weeks now and emailed dropbox a week ago.
my girlfriend also got a one x with me, she got her 23gb free space right away.
Click to expand...
Click to collapse
I did it with my existing account too and on the first attempt of going through the 'Getting Started' guide, no extra storage for a few days.
Then I re-opened the link from the same original email, just clicked some of the items not 'ticked' on the list and got an instant message saying storage had been increased.
sh500 said:
I did it with my existing account too and on the first attempt of going through the 'Getting Started' guide, no extra storage for a few days.
Then I re-opened the link from the same original email, just clicked some of the items not 'ticked' on the list and got an instant message saying storage had been increased.
Click to expand...
Click to collapse
Mine initially didn't add the extra space, but it was there around 20 mins later when I re-checked it. In the time I had visited the website also so maybe existing customers need to do this?
sh500 said:
I did it with my existing account too and on the first attempt of going through the 'Getting Started' guide, no extra storage for a few days.
Then I re-opened the link from the same original email, just clicked some of the items not 'ticked' on the list and got an instant message saying storage had been increased.
Click to expand...
Click to collapse
This is my existing dropbox account, I have already done all that.
DazNoonan said:
Mine initially didn't add the extra space, but it was there around 20 mins later when I re-checked it. In the time I had visited the website also so maybe existing customers need to do this?
Click to expand...
Click to collapse
I have waited 2 weeks already.
electric0ant said:
This is my existing dropbox account, I have already done all that.
I have waited 2 weeks already.
Click to expand...
Click to collapse
Right well I would suggest contacting HTC UK Support regarding this then.
Did you download the hacked dropbox .apk from a few weeks ago? I did and I havent gotten my extra 23GB, that's something to consider
No need to complain.
1. Ensure you have a Dropbox account created within Settings > Accounts and sync
2. Upload a picture or document from your phone.
3. You will get an email "Get free Dropbox space" stating "to claim your extra 23 GB of space, complete five steps from your Getting Started Guide". Once you click the link and complete 5 steps you get another email.
4. Email subject "Dropbox bonus space received!" confirmation sent.
Sent from my HTC One X using xda premium with 25.25GB Dropbox storage.
P1n3apqlExpr3ss said:
Did you download the hacked dropbox .apk from a few weeks ago? I did and I havent gotten my extra 23GB, that's something to consider
Click to expand...
Click to collapse
Think this could have a lot to do with it .The account i have that used the hacked dropbox app won't upgrade to 23Gb but another non hacked account gave me the 23GB
I didn't use any modified apk's. Still no space.
det66 said:
Think this could have a lot to do with it .The account i have that used the hacked dropbox app won't upgrade to 23Gb but another non hacked account gave me the 23GB
Click to expand...
Click to collapse
oh crap, I did do that. any way around it do you think? or those accounts that used the modified apk blocked from this specific free space promotion forever?
do you think dropbox will be nice and add it back on?
electric0ant said:
oh crap, I did do that. any way around it do you think? or those accounts that used the modified apk blocked from this specific free space promotion forever?
do you think dropbox will be nice and add it back on?
Click to expand...
Click to collapse
Create a new account, then merge them on your desktop when it prompts and you should lose no files!
det66 said:
Create a new account, then merge them on your desktop when it prompts and you should lose no files!
Click to expand...
Click to collapse
not concerned about the files so much, more that this account has 8gb space and i wanted the 23gb on top of that.
electric0ant said:
not concerned about the files so much, more that this account has 8gb space and i wanted the 23gb on top of that.
Click to expand...
Click to collapse
ahhh right enough the one that won't upgrade had 6.25Gb on it too
I had a similar problem. I remember getting an email about receiving extra space when I was on my sensation running a sense 4 ROM. I didn't claim the space, and when I got my One X I didn't get an email about claiming the extra 23gb. Maybe my chance was wasted when running sense 4 on my sensation.
Anyway, I just set up Dropbox with my secondary Gmail account and got the space straight away. Everything synced over from my existing dropbox folder on my laptop.
I wouldn't be too concerned about not getting the 23gb on top of your 8gb anyway... The 23gb is only for 2 years so I wouldn't get too attached.
Edit: looking back through my emails, 3gb of the 7gb I have on my first dropbox account is from supercharging my sensation, and it expires after a year anyway. Defo worth just setting up the new account and getting the 23gb.
Sent from my HTC One X using Tapatalk 2

[Q] google drive

with box, dropbox and skydrive, with least 10gb of space, why would you go use google drive when it is only 5gb?
its out 2day if you dont have it yet.
https://play.google.com/store/apps/...DEsImNvbS5nb29nbGUuYW5kcm9pZC5hcHBzLmRvY3MiXQ..
dropbox only gives u 2gb. u have to get people to register to get more space. check out cx and minus, also.
i've got 4.6gb on dropbox, after playing with the beta and uploading lots of stuff for the increased space...
got 50gb on box.net, but 100mb file limit sux.
I have a box 50gb account but that is very hard to fill up with the 100mb max single upload limit so I'm all for Gdrive
Edit: has anyone actually gotten to use this yet it tells me mines not ready yet. I WANT lol
Ninja Edit: Just got an email
Sent from my Nexus Slide 4G
pvtjoker42 said:
i've got 4.6gb on dropbox, after playing with the beta and uploading lots of stuff for the increased space...
got 50gb on box.net, but 100mb file limit sux.
Click to expand...
Click to collapse
I've over 13gb on dropbox, all from referrals and the quiz they had. No size limit on files on dropbox seals it for me.
xopher.hunter said:
I have a box 50gb account but that is very hard to fill up with the 100mb max single upload limit so I'm all for Gdrive
Edit: has anyone actually gotten to use this yet it tells me mines not ready yet. I WANT lol
Sent from my Nexus Slide 4G
Click to expand...
Click to collapse
i got the same message that it is not ready and will notify me when ready. did not get an email saying ready but when i went back into the app it is working. just uploaded some pdf to test and no problems.
s89281b said:
i got the same message that it is not ready and will notify me when ready. did not get an email saying ready but when i went back into the app it is working. just uploaded some pdf to test and no problems.[/QUOTEw
what message is that. i just find it in the play store after reading that it was coming out 2day. i uploaded the miui fileExplorer, that was an quick upload but the new gapps-ics-20120422 that was an 15min upload. and you only email ppl with an link to view or edit.
Click to expand...
Click to collapse
I've got unlimited on marcusant.com
Sent from my SPH-D700 using XDA
tkeyes said:
s89281b said:
i got the same message that it is not ready and will notify me when ready. did not get an email saying ready but when i went back into the app it is working. just uploaded some pdf to test and no problems.[/QUOTEw
what message is that. i just find it in the play store after reading that it was coming out 2day. i uploaded the miui fileExplorer, that was an quick upload but the new gapps-ics-20120422 that was an 15min upload. and you only email ppl with an link to view or edit.
Click to expand...
Click to collapse
after installing the first time i opened drive there was a pop up message that said drive is not ready and ask if i want to be notified when it is ready.
Click to expand...
Click to collapse
earlier there was a news posting about a developer that found a work around to start being able to use the service via the app, but now i can't find it. before you do though, i thought you may want to read something important.
http://news.cnet.com/8301-1023_3-57420551-93/who-owns-your-files-on-google-drive/?tag=cnetRiver
LORDFIRE00 said:
earlier there was a news posting about a developer that found a work around to start being able to use the service via the app, but now i can't find it. before you do though, i thought you may want to read something important.
http://news.cnet.com/8301-1023_3-57420551-93/who-owns-your-files-on-google-drive/?tag=cnetRiver
Click to expand...
Click to collapse
Its all friggin propaganda, read the WHOLE tos
"Some of our Services allow you to submit content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours. When you upload or otherwise submit content to our Services, you give Google (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content."
The first 2 sentences have been conveniently removed to stir up distrust. It only grants them the power to take your stuff and modify it better to fit in their services for you (keyword translation).
Sent from my Nexus Slide 4G
most google products say that at one time or another. havnt find the unlocked one but did find one with an transparent widget only.
found the workaround for the ppl that get the not ready message:
http://forum.xda-developers.com/showthread.php?p=25263597#post25263597

Initial reports say dropbox gives hox users 25g free for 2 yrs

Is there Ny truth to this
I already have a dropbox account
Using...editors edition logged on from my hox and only....says I have 2gb free
How do we get this 25g free space for this device
Making a total of 32 gigs with the phones storage
Sent from my HTC One X using XDA
lojak29 said:
Is there Ny truth to this
I already have a dropbox account
Using...editors edition logged on from my hox and only....says I have 2gb free
How do we get this 25g free space for this device
Making a total of 32 gigs with the phones storage
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
I had a problem on mine using existing account. Think it was to do with running custom roms on my Sensation based on One S.
I had to email their support who then told me to go through the list on my account to gain extra space, like install on pc and recommend Drop box to a friend.
It still was not on after this so i emailed again and within the day it was activated.
Have a search, i'm sure you'll find something
Sent from my HTC One X using Tapatalk 2
lojak29 said:
Is there Ny truth to this
I already have a dropbox account
Using...editors edition logged on from my hox and only....says I have 2gb free
How do we get this 25g free space for this device
Making a total of 32 gigs with the phones storage
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Go to to drop box on your pc, and complete the tasks, then you will get 25gb space, that's how it worked for me
Sent from my HTC One X using xda premium
Hi,
I also had existing account, 3 gig,
All i did was launch dropbox app on hox
Followed 3 steps and got email to confirm, click on email link,and thats it!
Received email confirmation straight afterwards, that i now had 25gig extra(total 28 gig )
(I am running stock )
hamyg84 said:
Go to to drop box on your pc, and complete the tasks, then you will get 25gb space, that's how it worked for me
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
yep that done the trick for me aswell, in my haste to get everything up and running i had forgotten that we have complete at least 3 out of 5 'tasks' (or is it 4 out of 6 or something like that) anyway, i had only completed 2 out of 5,
so i 'referred a friend' task (used one of my old yahoo email accounts) and that gave me enough tasks done to get the 25gb storage ...
Same here. Added my existing dropbox account on startup, completed survey on the website. +25GB!
cjm1979 said:
I had a problem on mine using existing account. Think it was to do with running custom roms on my Sensation based on One S.
I had to email their support who then told me to go through the list on my account to gain extra space, like install on pc and recommend Drop box to a friend.
It still was not on after this so i emailed again and within the day it was activated.
Click to expand...
Click to collapse
there was a mod going around to give you the 25gb on any android version/handset, if you used this then you will not get the free space
Sean - Dropbox Support, Apr 11 06:00 pm (PDT):
Hi,
You have not received the 23GB Dropbox bonus as you previously installed a modified, unauthorized version of our Android App. This was not part of the official Dropbox 23GB HTC promotion, and the space earned in this fashion space has been removed from your account.
Downloading apps from unknown sources is not a good idea, as they might have been modified to include malicious code. We strongly recommend that you only install the Android Dropbox app via Google Play (formerly known as the the Android Market) or from official download links on www.dropbox.com.
However, if you now have an eligible HTC device you can still earn the extra 23GB of extra Dropbox space, but it will take us some extra time to credit you with this space.
You will also need to take the extra steps of reinstalling the app from from Google Play (formerly known as the the Android Market). When you have done so please reply to this email.
best,
Sean
Click to expand...
Click to collapse
I nicely informed them that the app came "preinstalled" and was "up to date" after 3 days of no reply i just deleted my account and remade it using the same info as before, that worked a charm lol
Logged on to dropbox on my HOX with my existing dropbox account and boom 25gb.

Did you get your Dropbox bonus?

Hi!
I set up a Dropbox account when I set up my HTC One X. It says you get an extra 25GB with you activation. Sadly I didn't get mine so I'm wondering where I can get that extra space.
Thanks,
Squabbi
You don't get it 'til you go on the Dropbox site and complete some sort of tutorial thingie.
In the email you get, it should take you to a page where it tells you how many of the 7 steps you have completed. You must complete at least 5.
squabbi said:
Hi!
I set up a Dropbox account when I set up my HTC One X. It says you get an extra 25GB with you activation. Sadly I didn't get mine so I'm wondering where I can get that extra space.
Thanks,
Squabbi
Click to expand...
Click to collapse
I got mine by just logging into my account and following all the steps including sharing a folder with someone. It's not made plain but there are a few steps that need to be completed it was easier logging into my account on my laptop and sorting it
squabbi said:
Hi!
I set up a Dropbox account when I set up my HTC One X. It says you get an extra 25GB with you activation. Sadly I didn't get mine so I'm wondering where I can get that extra space.
Thanks,
Squabbi
Click to expand...
Click to collapse
If you used the cracked apk to get the space earlier, you'll need to make a new account. Just delete the old one, and create a new with the same email.
Sent from my HTC One X using xda premium
I got mine, was easy.
Htc One X Venom ViperX Rom & faux123 b004b7 Kernel
Nope because i didnt claim it still using the s3 50ig cheat that was on here a while back lol.... From what i read if you have used any way to get space you wasnt allowed you have to contact dropbox
Sent from my HTC One X using Tapatalk 2
I Got 50GB
I had a free dropbox account with only 2.25GB of space. I was just trying to get more space. After I linked my dropbox to my SIII, I went to dropbox website and clicked on free space. I linked my facebook to dropbox and after I did so. Dropbox emailed me and awarded me 50GB for 24 months. Wow what a bonus! Did any SIII owners get the same?
Pics of bonus
Here are some pics from dropbox website and email from them!

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