[Q] Desire Z can not see any satellites in any rom - G2 and Desire Z Q&A, Help & Troubleshooting

My Desire Z's GPS not work, it can't see any satellites and always 0 signal in any app and with any rom. Currently i have CM7 and VISION_RADIO_12.62.60.27_26.13.04.19 with matching rils. So how can i sure that its hardware problem? Maybe gps turned off in sevice menu? But i tryed this *#*#3424#*#* for entering eng menu, but phone can't accept it. Is there any other methods to check gps? Thanks in advance.

I have two ideas which might be worth trying out:
- In case you haven't tried wiping your efs cache, do so. Download the vision_wipe_efs zip and flash it through recovery like any other rom or mod.
- Try going to settings>location>gps source and just check "internal gps" again.
When I had trouble with gps I used gps status, though I believe I read somewhere that it's not the best out of the bunch.

thomas_wlc said:
I have two ideas which might be worth trying out:
- In case you haven't tried wiping your efs cache, do so. Download the vision_wipe_efs zip and flash it through recovery like any other rom or mod.
- Try going to settings>location>gps source and just check "internal gps" again.
When I had trouble with gps I used gps status, though I believe I read somewhere that it's not the best out of the bunch.
Click to expand...
Click to collapse
I wiped that partition before i posting here, also i cleared caches and formatted all partitions, flashed a 5 different radios, but no result. Why phone can't accept *#*#3424#*#* command? Maybe its wrong code or its hardware problem? I need to test gps in engineering menu as on my old WM phone. Thanks.

Little background would be helpful. How long have you had the phone, has GPS ever worked (such as on the stock ROM), etc. Have you tried other ROMs? GPS lock has been an issue on CM7 for some people for the longest time.
The Market app "GPS Status" will show if the phone is tracking (or trying to track) any satellites. If satellites are being shown on the circular display, and signal strength bars shown below that, its at least trying to get a lock, and might need more time. If none of those things are shown, it may be a ROM issue or something else.
The following fix gave me a much faster GPS lock on ILWT CM7. Not sure if it will help in your case (no lock at all). But don't think it will hurt. It reduced my GPS lock from a couple minutes, to often less than 5 seconds. I flashed the "Google Specific" build.
forum.xda-developers.com/showthread.php?t=1472870
You seem experienced enough to know the following "basic" steps. But it never hurts to mention the obvious:
Make sure you are outdoors, and clear view of most of the sky (minimum of trees and building). Give it at least 5-10 minutes for an initial lock. If the GPS has never been used (new ROM) or you've changed geographic locations drastically (like a plane flight) it might take a few minutes to get the first lock.

redpoint73 said:
Little background would be helpful. How long have you had the phone, has GPS ever worked, etc.
The Market app "GPS Status" will show if the phone is tracking (or trying to track) any satellites. If satellites are being shown on the circular display, and signal strength bars shown below that, its at least trying to get a lock, and might need more time. If none of those things are shown, it may be a ROM issue or something else.
The following fix gave me a much faster GPS lock on ILWT. Not sure if it will help in your case (no lock at all). But don't think it will hurt. It reduced my GPS lock from a couple minutes, to often less than 5 seconds. I flashed the "Google Specific" build.
forum.xda-developers.com/showthread.php?t=1472870
You seem experienced enough to know the following "basic" steps. But it never hurts to mention the obvious:
Make sure you are outdoors, and clear view of most of the sky (minimum of trees and building). Give it at least 5-10 minutes for an initial lock. If the GPS has never been used (new ROM) or you've changed geographic locations drastically (like a plane flight) it might take a few minutes to get the first lock.
Click to expand...
Click to collapse
Phone is brand new, i purchased about one week ago from ebay store. GPS status not show any satellites on circular display.

What ROM was on it when you got it? Has the GPS ever worked on it?
Try another ROM. GPS issues have plagued some CM7 users, but it seems less common on non-CM7 based ROMs. Maybe try Virtuous v2, its close to stock GB.

redpoint73 said:
What ROM was on it when you got it? Has the GPS ever worked on it?
Try another ROM. GPS issues have plagued some CM7 users, but it seems less common on non-CM7 based ROMs. Maybe try Virtuous v2, its close to stock GB.
Click to expand...
Click to collapse
I dont know GPS worked either or not. Now i probed many firmwares e.g CM7, but gps not work at all. Can't show any satellites.

If you'd like to run CM7 try this way:
- Be sure to enable GPS before you flash the rom. eg: you're running stock > enable GPS > then flash the new rom.
otherwise:
- Flash the newest radio you can find for your rom.
I say that because I experienced the same issue on my Htc Wildfire when flashing CM7.0.3 last year.

Just download faster fix app from marketplace
Sent from my HTC Vision using xda premium

Related

[Q] GPS problems. Can't get a fix!

Hi all,
I have the Desire HD for 2 weeks now but I've only yesterday noted the gps doesn't seem to work... It's a complete stock model, no custom roms or radio's. I'ts just never able to get a fix! Are there other people with problems like this? Could my device be broken?
I have installed a app from the market that tests the gps and it finds no satelites most of the time except one time I checked it found 4 with a very bad signal... Even then in Google Maps or the HTC Locations it didn't get a fix.
Any ideas?
Bump! I have exactly the same problem. Any Advice?
same problem
i HAD this problem, but then i left the GPS on for an entire journey. 45 minutes later it had a fix and ive never had any problems getting a fix within a minute since.
i dont think the phone knows what side of the globe its on the first time, so maybe it just needs a loooong time the first time.
Most GPS devices need to download a file known as an almanac. This determines where satellites will be at specified times.
This file can take a while to download as GPS is purely passive. I'm not sure if the DHD is A-GPS (Assisted). This will download the almanac via mobile or wifi data.
This is why sometimes the first GPS lock can take a while.
Try these two programs:
http://www.appbrain.com/app/gps-status-toolbox/com.eclipsim.gpsstatus2
http://www.appbrain.com/app/gps-test/com.chartcross.gpstest
First one is great for diagnostic so it should tell you what is wrong.
I also have the same problem, been driving for about 30mins and nothing..
Sent from my Desire HD using Tapatalk
andyharney said:
Most GPS devices need to download a file known as an almanac. This determines where satellites will be at specified times.
This file can take a while to download as GPS is purely passive. I'm not sure if the DHD is A-GPS (Assisted). This will download the almanac via mobile or wifi data.
This is why sometimes the first GPS lock can take a while.
Click to expand...
Click to collapse
Ok......DHD has A-gps as well
seeing your posts, quite amazed how you did not know this (no pun intended)
dzn said:
Hi all,
I have the Desire HD for 2 weeks now but I've only yesterday noted the gps doesn't seem to work... It's a complete stock model, no custom roms or radio's. I'ts just never able to get a fix! Are there other people with problems like this? Could my device be broken?
I have installed a app from the market that tests the gps and it finds no satelites most of the time except one time I checked it found 4 with a very bad signal... Even then in Google Maps or the HTC Locations it didn't get a fix.
Any ideas?
Click to expand...
Click to collapse
1st gps-fix is a pain, after it will all get better....search for my posts, you'll see that this has been asked several times (don't want to be a b**ch but, please use the search button as well) and in general, 1st fix takes some time, 2nd is fast (like <2 min).
At this moment, while I thought my gps fix was very bad (and as I own one, if not the, of the 1st DHD batches, it was not abnormal to think that it also had gps probs) it now fixes within 1 minute....
Problematic piece of device for me for GPS.
Got mine a cpl of days ago , downloaded the apps above but still nothing i will give it one more try.
Sent from my Desire HD using Tapatalk
kermez said:
Try these two programs:
http://www.appbrain.com/app/gps-status-toolbox/com.eclipsim.gpsstatus2
http://www.appbrain.com/app/gps-test/com.chartcross.gpstest
First one is great for diagnostic so it should tell you what is wrong.
Click to expand...
Click to collapse
I tried both GPS apps. And immediately after that, I was able to get GPS satellite lock on within 20s.
Guys regarding the GPS, all of us we face an issue. It can not lock the satellites quickly. Especially for the people like me who are HTC HD2 owners as well. I was waiting only few seconds. (cooked rom). We MUST forget that now. It's an issue for all of the android devices. Even with the device of the Nexus. So we must live with that. Sometimes it will lock the satellites in 1 min or 30 secs, some other time in 2-3 mins. I searched also in the internet and i found so many complains regarding the GPS and hopefully not only from DHD users
f9cator said:
I tried both GPS apps. And immediately after that, I was able to get GPS satellite lock on within 20s.
Click to expand...
Click to collapse
Yep, I had also that problem but then red at forums that only way to lock as fast as you can satellite is to use first one for locking over internet and after that it's much easier to find satellite. Whenever you have problem with locking or need gps asap first program should provide you with fast satellite find.
Btw gps on dhd is so good that I have sold my old garmin - simply it's obsolete and now I have only to purchase official car holder.
Most of the times is more difficult to get a fix in a speeding car.
In the opposite case is generally faster to get a sat fix.
So I've been using my DHD for 3 weeks now (stock model as well, no root) and here are two issues with GPS that I noticed and have no idea what to do with it.
1. The same problem as described in first post. Every once in a while my GPS just cannot get a fix. I installed GPS Test app. Normally it finds around 6-7 satellites, they are all in use, the yellow indicator in GPS status bar goes green and my location appears on mini-map.
However there are situations when GPS Test says that there is 1 to 5 satelites in view, later on they also apper to be in use, but GPS status doesn't change to green and my actual location doesn't show. It's not a problem of visibility or my location - the GPS can get a fix today and not work tomorrow at the very same place.
I have no idea if this can be fixed, so any help appreciated.
2. This is not really an issue, just something that I find quite disturbing. I'm using this traffic app (Yandex Maps for those of you in Russia). It shows current traffic condition on the map + your current location if you have GPS. So each time I lock my DHD (press the button on the top) the GPS is immedietly switched off. So when I unlock the screen to see the map again it takes from few seconds to a minute or even more to update my current position. Sometimes it doesn't happen at all (see problem #1). I understand it's probably done to save battery but I would prefer continuously working GPS than saving battery. Is there any way to set GPS to always working mode?
Thanks in advance to everyone who can help. Cheers
Hi,
I read all you guys said and after trying both the apps and refreshing my agps data manually I now get 6-7 satellites which is good I think?
So for all of you with the same problem, just stay outside for a moment and make sure you have a data-connection. Then use the GPS Status app and refresh your agps data manually. It should work... It did for me!
Ps. I think my Desire, not the HD, used to see 11 satellites? Is that possible? Does this mean 6-7 is kind of weak?
dzn said:
Hi,
I read all you guys said and after trying both the apps and refreshing my agps data manually I now get 6-7 satellites which is good I think?
So for all of you with the same problem, just stay outside for a moment and make sure you have a data-connection. Then use the GPS Status app and refresh your agps data manually. It should work... It did for me!
Ps. I think my Desire, not the HD, used to see 11 satellites? Is that possible? Does this mean 6-7 is kind of weak?
Click to expand...
Click to collapse
Just to make it clear - to manually refresh AGPS using GPS Status - you need to go to Menu->Tools->Manage A-GPS state->Download?
I'm not outside now, but will try it once I have problems getting a fix.
And yes, 11 sats is possible. 6-7 is more than enough though.
Stand still to get a fix? Harder when you are speedy, I think.
Sent from my Desire HD using XDA App
Your movement speed has no impact on how quickly you get a lock. Remember, these satellites are in orbit traveling alot faster than your 30 - 70mph.

GPS reboot issues

Hi there,
Now I've come across a few threads that mention reboot issues. However mine seem to be almost unique.
The biggest thread I came across was more along the lines of overheating.
Everything on my phone functions normally. GPRS / 3G, WiFi, Bluetooth (I think, never use it!).
First issue: GPS takes FOREVER to lock. A good ten minutes, at least. Whether I sit and wait for it to lock or just start driving. Makes no difference.
GPS eventually locks. A good 20 minutes (give or take a few minutes) in, and bang. Reboot.
My first thought was the radio. I was running the very latest one (in the radio thread). I downgraded. I tried 4 older radio's. Each previous one improving the stability. However all except the latest only keep the GPS working for around 20 minutes after locking.
This morning I flashed the oldest radio (first post of the radio thread, oldest one there).
Results in my testing on the way home are quite different. After 20ish minutes I didn't get a boot loop. NDrive went crazy, and stopped navigating. I restarted the app and the GPS refused to lock.
I had installed CatLog some time ago. In my early experimenting, I ran the logging while driving. It seemed to have prevented a reboot but instead created circumstances like above where the GPS stopped working mid-navigating.
I'm running Pays DHD Rom. When navigating its running on battery alone. Temps don't go above 35 degrees Celcius. My phone is rooted, s-off'd as well.
Does anyone have any suggestions?
Short of un-rooting, finding a stock like 2.2 ROM and turning S-on and sending it back to the shop I bought it from, I don't know what to do
Thanks.
In my personal experience all GPS receivers loose sensitivity over time. Some go off faster other stay fine for a few years. If it takes that long for your GPS receiver to lock it is most likely caused by lost sensitivity and no ROM will fix this. The very last thing you can try is to download one of the GPS manager apps and perform a full wipe of the GPS data followed by GPS cold start. It should lock within 2 minutes. Otherwise install a stock ROM and apply for warranty repair.
Sent from my HTC Desire using XDA App
Agreed. Definitely not the rom. I installed cm7 and damn its a great rom but the problem persists.
I downloaded one of those GPS apps. When soft resetting it rebooted my phone sad days.
Sent from my HTC Desire using XDA App
So I've pretty much given up.
Tomorrow its going back to where I've gotten it from.
After downloading the stock RUU (first Eclair and then Froyo. Lets just say Eclair didn't like my phone at all) and getting it on the phone, I'm finished.
The moment I turn on GPS... instant reboot!
If you ever have troubles like this, don't waste your time, just take it back!
check out here

Anything I can do? GPS no longer working.

Yeah, I know that seems to be a pretty common issue with the Desire HD, but hear me out!
I had my DesireHD for about a month and I love it. Been trying various CustomRoms and so on. A week or so ago I noticed that my GPS is no longer working. I think I was using CM7 back then. I decided to flash a different rom to see if that fixes the issue. Well, unfortunately not. I then tried a few different Radio images, but that also did not fix the problem. I just can't get a fix. It did work fine with different ROMs previously though. I went back to the very first RUU update (which includes 1.32. or something and the radio) BUT I still can't get a GPS fix.
Is the device "broken" or is there still anything I could try? With all the wipes, restores, different ROMs, I should have "replaced" all software parts that could cause issues, right? I read that there is something like GPS cache that could be deleted, but not sure if that's done with full wipes etc, anyway?
Any suggestions? I'd hate to send the device in as it's likely going to take "forever" to get it repaired.
Thanks in advance,
BoB!
Hi Bob.
How long do you wait for it to get a fix? As far as I know, the first time whenever you flash new ROMs, it will often take much longer than usual. After the first time, it will normally take about less than a 2 minutes.
Got try using FasterFix to set your ntp?
Do you install GPS Status from the market to perhaps monitor the amount of satellite found by your device? You can also use to download A-GPS data.
I used to suffer a lot of problem waiting to get a fix (I hate waiting especially when it comes to GPS). But now it seems to be behaving. Lol. Could get a fix between 5-15 seconds. Now at most it will take is still less than a minute. Hopefully this will go on. Lol.
Hi, I had alot of problems with my GPS. Tried with different radios and ROMS. Found satelites but could not get a fix.
Unrooted and sent my phone to a repair shop. They found out that there was a problem with the GPS antenna and changed that. Will get my phone back over the weekend. Hopefully that fixed the problem.
This could also be your problem. Unroot your phone and send it to the guys that now what they are doing

Reasonable GPS lock workaround w/o root

I've been having the same trouble as many have with the Epic 4G Touch's GPS. It takes forever, if ever, to get a GPS lock. I can have a GPS lock, go into McDonald's and come back out and it will be cold starting again. Ridiculous performance.
Rebooting the phone is a pain but seemed to be the only thing that worked every time. After reading a lot of different forums about this problem, I noticed a conservation that speculated that the problem wasn't specifically the GPS itself, but rather was location services. Apparently there are some more recent location services being flashed to phones and the GPS works great. It would make some sense that this is the problem because after a reboot I would think that the phone would reset location services when it turns back on. Further comments in those threads suggests that turning the phone to airplane mode and back also works around this problem.
I've been playing around with this for awhile today and it does appear that going to airplane mode and back helps the situation. I used Tasker to create a task that does this: turns on airplane mode, waits 20 seconds, turns off airplane mode, then launches GPS Test automatically. I created a widget icon for this task. I never attempt to get a GPS fix indoors. What I do is that when I walk outside on the way to the car I hit the widget. I let the phone do it's thing and by the time I get in the car and ready to go, I've had a GPS lock every time today. When I get in the car, I close GPS Test and start whatever app I want to navigate with.
So far, this method has yet to let me down. We will see how the weekend goes.
That's very interesting, I'm gonna try that and see if it helps. I also noticed that getting a lock by starting Navigation right away is almost impossible. It always helps me to Getty a lock with another app first. Telenave seems to work best for me.
This (among the countless others) workaround is fine and I thank you for it.
However I'd really like to know just what the hell is going on with the gps on these phones.
Some folks are fine with the gps working fine in any circumstances. While others have to wave dead chickens and performance some sort of incantation to get gps to be even reasonable. Still others have some issues but can work them out via flashing of modems and what not. Some had to replace their phone with another e4gt and it was fine there after. WTF?
The gps on my old GS2 i9100 was awesome. I never had to give it a second thought or worry about it losing gps lock or taking eons to get even a meager lock. This is entirely not the case with my current E4GT. Damn thing. If the update doesn't fix anything then I'm gonna replace it.
Is there just a batch of bad hardware out there? Is the gps sleeping when it shouldn't? Why does one fix seem to work for one phone but not another? Talk about manufacturer inconsistentancy, geez.
Does the sprint version of the galaxy nexus have these sorts of issues?
Heavy sigh.
Try GPS Status, it's available on the market. I just got a lock on 8/8 satellites within 5 seconds inside my apartment.
Google maps seems to take a little bit longer obtaining a GPS lock but after running GPS Status it seems much faster.
I believe that it does not require root, and the best part is that you do not have to flash back to GB, to get a lock so that you can flash ICS again.
Sent from my SPH-D710 using xda premium
I would flash back....worked ever sense i did
It's my phone...any mis takes...sry
tubasteve said:
I would flash back....worked ever sense i did
It's my phone...any mis takes...sry
Click to expand...
Click to collapse
Why flash back when this is easier?
There is no reason to have to flash back to GB, check out this article I found with a quick google search.
http://m.lifehacker.com/5873007/how-can-i-fix-my-androids-crappy-gps
Sent from my SPH-D710 using xda premium
I'm blue in the face over this issue. Invariably, you get "I get a lock on 12 satellites from my concrete bunker 12 feet underground" responses (not helpful, BTW), yet I can't get a lock in the wide-open spaces. UNLESS, I reboot, start up GPS Test or GPS Tracker, or bounce back and forth from airplane mode, murder a chicken, or whatever.
It's totally hit or miss with this device. Yes, I can get a GOOD lock indoors, but only after I reboot, run GPS Test, and then go back inside. Not exactly convenient when you're hurtling down the freeway at 70mph.
It's frustrating to hear of the great experiences of other users when my experience has been so inconsistent. I rely on my GPS for directions, and for tracking my morning runs. It's a real pisser when it takes 4 minutes for the GPS to finally lock, which ruins any useful statistics for Runkeeper.
I know this is just a rant, but at least I feel better.
Try what I mentioned with GPS Status from the market. It might not be a permanent fix but it will help with getting a lock on your location.
1. Download GPS Status from the market.
2. Turn on GPS.
3. Open GPS Status.
4. Bring up the menu and select tools.
5. Manage A-GPS State.
6. Turn off GPS from the toggle in the status bar.
7. Select the option to Reset.
8. Select the option to Download GPS assistance.
9. Close the application.
10. Turn GPS back on and watch it lock on.
Sent from my SPH-D710 using xda premium
I had this exact same problem after 2 visits to Sprint they swapped my phone. The new one has had perfect GPS no matter what i flash. I just think there is batches of phones with faulty hardware
Sent from my SPH-D710 using xda premium
can you tell us how you did this in tasker?
thanks
jalanjkcarp said:
I've been having the same trouble as many have with the Epic 4G Touch's GPS. It takes forever, if ever, to get a GPS lock. I can have a GPS lock, go into McDonald's and come back out and it will be cold starting again. Ridiculous performance.
Rebooting the phone is a pain but seemed to be the only thing that worked every time. After reading a lot of different forums about this problem, I noticed a conservation that speculated that the problem wasn't specifically the GPS itself, but rather was location services. Apparently there are some more recent location services being flashed to phones and the GPS works great. It would make some sense that this is the problem because after a reboot I would think that the phone would reset location services when it turns back on. Further comments in those threads suggests that turning the phone to airplane mode and back also works around this problem.
I've been playing around with this for awhile today and it does appear that going to airplane mode and back helps the situation. I used Tasker to create a task that does this: turns on airplane mode, waits 20 seconds, turns off airplane mode, then launches GPS Test automatically. I created a widget icon for this task. I never attempt to get a GPS fix indoors. What I do is that when I walk outside on the way to the car I hit the widget. I let the phone do it's thing and by the time I get in the car and ready to go, I've had a GPS lock every time today. When I get in the car, I close GPS Test and start whatever app I want to navigate with.
So far, this method has yet to let me down. We will see how the weekend goes.
Click to expand...
Click to collapse
to: rgregg504
rgregg504 said:
I had this exact same problem after 2 visits to Sprint they swapped my phone. The new one has had perfect GPS no matter what i flash. I just think there is batches of phones with faulty hardware
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I agree, after all my research and attempts at fixing my phone; the only option left to me is replacement. I'm tired of reading forums about it (yet here I am) and it's whole thing is just silly.
I don't suppose you have any documentation on the serial number for the phone that had a ****ty GPS? It would be awesome if there could be some sort of documentation of which patch of phones is bad.

GPS issues

So I have noticed when I am going on long trips that my GPS keeps bugging out on google maps. At first I thought it was maps being weird but now I'm starting to think its the GPS in the phone itself. I'll be driving down the highway and it will suddenly start pointing the other direction like i just made a turn. After about a tenth to a quarter of a mile it will correct itself. Over the course of a 200 mile trip it did this every few minutes. Sometimes it would think that I had pulled off the offramp when I was still cruising highway speeds. This and the camera issues are making me seriously consider selling this phone and getting something different...
Krazy_Calvin said:
So I have noticed when I am going on long trips that my GPS keeps bugging out on google maps. At first I thought it was maps being weird but now I'm starting to think its the GPS in the phone itself. I'll be driving down the highway and it will suddenly start pointing the other direction like i just made a turn. After about a tenth to a quarter of a mile it will correct itself. Over the course of a 200 mile trip it did this every few minutes. Sometimes it would think that I had pulled off the offramp when I was still cruising highway speeds. This and the camera issues are making me seriously consider selling this phone and getting something different...
Click to expand...
Click to collapse
In Google maps click your location (little blue dot), then in the bottom left hand side click calibrate compass. I was having the exact same issue until I did this.
I have tried doing the calibration and it still wont get better than "low" accuracy. Do you get better than low?
Mines medium right now. I remember when I was having issues it showed low too. I had to get out of my car and do the compass calibration again as for some reason it wouldn't move off of low every time I tried in my car.
Yeah it's terrible. Hoping someone else has some fixes
Same annoying gps issues here as well
Just happened today for the first time. No clouds or building, I was out in the open. Marker flipped 180° 3-4 times while I approached a stoplight... hard to know which way to turn.
Makes me think this might be related to the recent 10.0.6 update?
skelzer said:
Just happened today for the first time. No clouds or building, I was out in the open. Marker flipped 180° 3-4 times while I approached a stoplight... hard to know which way to turn.
Makes me think this might be related to the recent 10.0.6 update?
Click to expand...
Click to collapse
Yes, that is exactly my lips around a hundred and eighty degrees numerous times. Takes forever for it to get oriented and it still sometimes gets off the kilter. I have noticed this since 10. 0.4
skelzer said:
Just happened today for the first time. No clouds or building, I was out in the open. Marker flipped 180° 3-4 times while I approached a stoplight... hard to know which way to turn.
Makes me think this might be related to the recent 10.0.6 update?
Click to expand...
Click to collapse
The first time I noticed this issue was November the 8th when I was driving north for 3 hours. It was obviously happening where it would do that marker flipping around. This last sunday i went on another trip and was still noticing the issue often. It even caused me problems when I was walking around downtown Kansas City trying to find a venue. I had to ask somebody to point me in the right direction because the thing couldn't decide where i needed to go. I have reached out to the oneplus support and i'm waiting for further instructions from them. ... here... ill copy paste the email.
Thank you for contacting OnePlus Customer Support.
We apologize for the inconvenience that this has caused you. As we understand your concern. Please do not worry, we will surely help you with the best possible ways available.
Kindly help us with the below details:
1. Did the issue start post update?
2. Which is the current OS version on the device?
3. Does the issue occur Randomly or Always?
We request you to follow the below troubleshooting steps so that it could fix your issue:
1. Go to Settings- Location- Mode, select High accuracy, switch GPS on.
2. Check the environment, test the GPS in an open and empty place, because GPS used indoors can be blocked.
3. Use different apps to check whether there is the same problem.
4. Disable or Uninstall Security apps as it may limit the authority of the GPS in some apps.
We would also request you to do a network reset on the device so the issue can be resolved:
Network Reset:
Settings>> Backup and Reset>> Network setting Reset>>Reset setting
To assist you will be our pleasure, help us to help you. Request you to reply within the next 5 days as after that the ticket will be auto-closed".
Regards,
Phillip Smith
OnePlus Customer Support
Click to expand...
Click to collapse
Problem with their instructions is i cant seem to find a way to turn the GPS mode to high accuracy as described. anybody know where it might be?
Thank you for connecting back to us.
I understand that you are not able to find the high accuracy settings on OnePlus 7T. Please do not worry, I request you to clear the device cache to fix this issue.
Please follow below steps to clear the cache:
Clear Cache -
- Power off your device.
- Press the power key + volume down for a few seconds.
- Select English.
- Tap on Wipe data and cache.
- Tap on Wipe Data and cache again.
- Tap on Yes to confirm data and cache wipe.
- Wait for the wipe process to complete.
- Reboot phone.
If you had any further questions please reply to us within the 5 days as after that the ticket will be auto-closed.
Click to expand...
Click to collapse
Will this just completely wipe my phone if i follow the instructions? I seriously don't want to do that especially if it might not even fix anything.
Krazy_Calvin said:
Will this just completely wipe my phone if i follow the instructions? I seriously don't want to do that especially if it might not even fix anything.
Click to expand...
Click to collapse
No, it will not wipe the phone unless you select that option to wipe data or factory reset.
Well i will tell it to just wipe the cache... i am pretty positive whoever was handling the support just gave me instructions to wipe the whole phone though. lol. im not doing that.
Edit:
Wow... so frustrating... When I tried to do those functions the thing asked for a password. It wasn't my pin or my normal password i use. I have no idea what it was asking for but it gave a forgot password option to reset the phone. I reset the phone.
Also... its that easy to reset this phone?
Ok... Well after resetting my phone completely booted up, installed the latest patches and now when I check the accuracy in the maps it checks out high. Hopefully it stays that way.
Krazy_Calvin said:
Ok... Well after resetting my phone completely booted up, installed the latest patches and now when I check the accuracy in the maps it checks out high. Hopefully it stays that way.
Click to expand...
Click to collapse
Did you lose root?
---------- Post added at 03:05 AM ---------- Previous post was at 03:04 AM ----------
Krazy_Calvin said:
Well i will tell it to just wipe the cache... i am pretty positive whoever was handling the support just gave me instructions to wipe the whole phone though. lol. im not doing that.
Edit:
Wow... so frustrating... When I tried to do those functions the thing asked for a password. It wasn't my pin or my normal password i use. I have no idea what it was asking for but it gave a forgot password option to reset the phone. I reset the phone.
Also... its that easy to reset this phone?
Click to expand...
Click to collapse
So, did you end up losing all your data?
I was never root in the first place. All my data is in the google cloud. I just had to go through the annoyance of setting up all my settings and icons since they didn't stick.
Well I know it's not 7T, but I had horrible GPS on the 6T and 7 Pro models both. Neither had ok accuracy, no matter what I did. It would lose GPS signal on street, in car, on foot. OnePlus is just super horrible at GPS, and I have no clue why. Like why it is not acknowledged and why they won't fix it.
My recommendation is to try a reboot and/or use Google Maps when this happens. I am a fan of Waze, I prefer it much over Maps (speed limits). But in Waze and any other 3rd party GPS app - it struggles to find me way more than Maps. That said, your GPS won't magically fix itself in Maps. It will be just a tiny teeny bit better. So like.. from super horrible bad it will go to christ this is a horrible gps. It may still help in a pinch.
GPS issue
h8Aramex said:
Well I know it's not 7T, but I had horrible GPS on the 6T and 7 Pro models both. Neither had ok accuracy, no matter what I did. It would lose GPS signal on street, in car, on foot. OnePlus is just super horrible at GPS, and I have no clue why. Like why it is not acknowledged and why they won't fix it.
My recommendation is to try a reboot and/or use Google Maps when this happens. I am a fan of Waze, I prefer it much over Maps (speed limits). But in Waze and any other 3rd party GPS app - it struggles to find me way more than Maps. That said, your GPS won't magically fix itself in Maps. It will be just a tiny teeny bit better. So like.. from super horrible bad it will go to christ this is a horrible gps. It may still help in a pinch.
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Click to collapse
..in setting, turn off :Google location accuracy - improve location accuracy , and wi-fi and bluetooth scanning. It works for me
(source: https://forums.oneplus.com/threads/gps-issue.1113746/page-2)
georgito said:
..in setting, turn off :Google location accuracy - improve location accuracy , and wi-fi and bluetooth scanning. It works for me
(source: https://forums.oneplus.com/threads/gps-issue.1113746/page-2)
Click to expand...
Click to collapse
Interesting, thank you, I will try that.
I mean in my testing, I actually put different phones next to each other and tested GPS Signal strength.
The 7 Pro basically has a much worse signal than any other phone I tested. It's dark orange/red. Every other phone is at least yellow.
Just install "GPS Status" from Play Store, put your phone besides whatever other phone and prepare to get shocked.
https://forum.xda-developers.com/attachment.php?attachmentid=4938075&stc=1&d=1580304335
https://forum.xda-developers.com/attachment.php?attachmentid=4938077&stc=1&d=1580304335
Hello,
Posting this in case others are still searching for a gps accuracy fix on the Oneplus 7t phone.
I may have found a workaround for the gps accuracy issues on the 7t. Fwiw, I'm using the Verizon version, on a HD1905, with the latest March update 10.0.0.HD65AA. I was experiencing all the same issues, and sadly the March update didn't seem to make any improvement. I've only had the phone for a few days, and was very disappointed w/ the gps performance. Tried everything including wiping the phone clean (I didn't realize the gps was wonky until I spent a couple days migrating everything over), and nothing worked -- it would immediately boot and have wildly wrong gps location, or the lock would seem to phase in an out. If it wasn't for the shelter in place order, I probably would have returned it.
After much trial and error, I found a workaround that seems to work. Even tested on our walk around today with Gaia and it correctly tracked our path.
1) put phone into airplane mode
2) reboot, and leave in airplane mode after reboot
3) run google maps, wait for lock, should be accurate
4) turn off airplane mode
5) test gps -- it should work better
If you reboot while normal networking is enabled, the gps would fail every time -- never accurate. But when networking is completely shutdown when the GPS radio is turned on, it seems to work as expected. Using the 'GPS test' app, my accuracy goes from 100m/ no lock, to approx. 3M 3d-lock, just sitting inside on my desk, and it maintains it. I'd say my old Pixel phone still has slightly better gps accuracy overall, but this is very usable now. And, I don't reboot very often -- phone is always charged, etc, so the workaround is doable for me. If I do need to reboot, just have to remember to use airplane mode first. Otherwise, seems to work as expected now.
Hope that helps someone.
beyondcrazy said:
Hello,
Posting this in case others are still searching for a gps accuracy fix on the Oneplus 7t phone.
I may have found a workaround for the gps accuracy issues on the 7t. Fwiw, I'm using the Verizon version, on a HD1905, with the latest March update 10.0.0.HD65AA. I was experiencing all the same issues, and sadly the March update didn't seem to make any improvement. I've only had the phone for a few days, and was very disappointed w/ the gps performance. Tried everything including wiping the phone clean (I didn't realize the gps was wonky until I spent a couple days migrating everything over), and nothing worked -- it would immediately boot and have wildly wrong gps location, or the lock would seem to phase in an out. If it wasn't for the shelter in place order, I probably would have returned it.
After much trial and error, I found a workaround that seems to work. Even tested on our walk around today with Gaia and it correctly tracked our path.
1) put phone into airplane mode
2) reboot, and leave in airplane mode after reboot
3) run google maps, wait for lock, should be accurate
4) turn off airplane mode
5) test gps -- it should work better
If you reboot while normal networking is enabled, the gps would fail every time -- never accurate. But when networking is completely shutdown when the GPS radio is turned on, it seems to work as expected. Using the 'GPS test' app, my accuracy goes from 100m/ no lock, to approx. 3M 3d-lock, just sitting inside on my desk, and it maintains it. I'd say my old Pixel phone still has slightly better gps accuracy overall, but this is very usable now. And, I don't reboot very often -- phone is always charged, etc, so the workaround is doable for me. If I do need to reboot, just have to remember to use airplane mode first. Otherwise, seems to work as expected now.
Hope that helps someone.
Click to expand...
Click to collapse
thanks for posting this. Wow. That is a lot of headache to run through. I will try that as well. As I absolutely can't stand the GPS on this phone.
I have also found a workaround, although it involves toggling the location settings on and off. IE toggling the Wi-Fi and Bluetooth scanning on and off. Generally this works for me, although sometimes I have to reboot the phone

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