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As the title says really. Has anyone from the UK had any experience of HTC warranty repairs?
My Desire is booked for collection tomorrow for a few hardware faults to be fixed. Do they usually take the full 15 days that they quote?
I'm currently back to using my old faithful Nokia 6310i. What a great phone that is. It's years old and still works flawlessly. Although I'm not sure I'd go back to it full-time
For me, they've been very good and very quick. Had my Nexus One back in 7 days and my Desire in 8.
Had mine back in 5 working days, 7 in total. The LED flash had stopped working (before the days we could use it as a flashlight).
rolfd said:
I'm currently back to using my old faithful Nokia 6310i. What a great phone that is. It's years old and still works flawlessly. Although I'm not sure I'd go back to it full-time
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One of my favourite phones of all time. Actually, I still use an old 3330, 8850, 8910i and Ericsson T28 too. All working and looking in tip top shape.
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- HTC Desire via XDA App -
They took 25 days with my phone, and I was told they could take up to 28 days with it. Mine wouldn't power on, so I took it to CPW who had it 2 days before they sent it to HTC.
I had a nightmare experience! Involved two Desires, and took 3 months to resolve. Still not 100% sure it's ok.
Got my Desire in March, first batch of Desires. Was fine until end of June when started getting random restart, related to a faulty motherboard. I sent it in via T-Mobile who sent it to a repair centre the next day (signified by online tracking update). On day 8 of no further update I email in to ask what is going on, and they do stuff and send it back on day 10. All they did was a software update and changed a sticker, and problem still existed.
I complained and moaned to T-Mobile, who after a while gave in and gave me another Desire. This one had a worse problem. Screen kept on cutting out even though the rest of the phone was working. Took it on holiday with me and proved to be totally useless because of the issue. Come back and send it in directly to HTC this time hoping to get better service, but it seems like it all goes back to the same repair centre in Milton Keynes.
They send it back 3 weeks later after fixing the receiver instead of the screen. There was nothing wrong with the receiver! I complain big time and ...
Long story short, send it back again gets fixed after the engineer phones me up to get a description of the problem. Also one of the managers phoned me up to give me updates on the phones progress. She actually called me up yesterday to see if the phone was still ok. So far so good. I guess I was unlucky, but it was a nightmare experience, as I love the phone so much (still).
Customer service was good as they always got back to me immediately, but repair centre was rubbish. I feel they owe me compensation for such a crap experience, but so far nothing.
Sent from my HTC Desire using XDA App
Well so far we have a 50/50 chance of getting decent service then? lol.
I'm going to hate having to hand mine to the courrier tomorrow, but hope that I get a sensible technician who does his job and gets it back to me ASAP. I'm already lost without it as I have it packed up. Can't check twitter/facebook, or emails without having to go to my laptop.
I never realised how much I depended on it.
touch HD returned May, June,Sept and Oct. Each time it was a 'manufacturer repair' and took the full 28 days! Was exchanged twice (so they say) but still developed the same screen problem everytime
Finally got an exchange authorised for a desire , hope its a bit more reliable than the touch
liverpoolphil said:
touch HD returned May, June,Sept and Oct. Each time it was a 'manufacturer repair' and took the full 28 days! Was exchanged twice (so they say) but still developed the same screen problem everytime
Finally got an exchange authorised for a desire , hope its a bit more reliable than the touch
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You were patient. lol
This is my second Desire going for repair, first one went faulty 3 days after purchase so I got a full exchange at the shop. Over all I think the Desire is a decent bit of kit. Hopefully yours will be fine or I'd imagine you will go to an iPhone
Sent mine off due to the overheating/reboot loop when using 3G.
Phone was collected by UPS, was away for about 16 days and returned by UPS. The phone had the mainboard changed I presume, as the IMEI was different, chassis and screen/glass layer remained the same along with my screen protector. I got the phone back about a week ago.
Sent mine with battery problems. They took it waited 5 days and phone suppose to be sent but tang and they said they found a fault with receiver and antenna. Another 3 days. Now I have a problem with 3g hanging up I'll wait for desire hd and than send it for repair maybe I'll get a nice replacement if I moan at the same fault several times....
Sent from my HTC Desire using XDA App
Last thing I sent to HTC was an O2-variant of the Artemis, to HTC UK. It failed out of warranty (I'd bought it on eBay as well) and I rang O2 and got nowhere. I rang HTC and they explained that in theory it should be sent to O2 for service, as it was a rebodied HTC 8300 built especially for O2, but in practice if I sent it in they'd sort it out for me. They took about a week to replace the trackball and mainboard and post it back, and they charged me a very reasonably 60UKP. I was very happy with service.
I don't know if this is still how they operate now they're a bigger, direct-to-consumer company though.
Well, to be brief..
1). First repair for the desire rebooting all the time took nearly 28 days.
2). Second repair has gone just over a week.. still pending, but I.m sure the duration will end up being roughly 28 days.
Personally, I think HTC's repair service is utter b%$$*$£s!
A month is too long for a company of their caliber.
where and how do you send your faulty mobile? because i bought mine from online supplier on tmobile, but it is not locked. so what is the sending process? how do you have your mobiles picked up by courier?
thank you
My desire was turning off when light pressure applied to the back of the phone. I sent it back 3 times after them failing to repair it each time, and finally on the 3rd time they replaced it...
Each time I waited 7-10 days for it to be returned.
Question for those with experience of HTC repair service: do HTC send back your original box? The ticket sheet I got last week recommended that you send your item in the manufacturer's packaging, but I realised after I sent it that maybe they won't send back my box (I'm talking about the white Desire box from the shop). Also, I wasn't happy with sending my receipt so sent a photocopy of it, is this okay? Do HTC return your original receipt if you send it?
Got mine back yesterday after reporting the rebooting issue.
1) They have replaced the motherboard, although the notes don't say what they have done. I know this because the Micro USB connector is cbrand new clean looking and not full of pocket-fluff.
2) Turnaround was about 10 days. I wasn't counting exactly.
3) I did not send it in original packaging, I wrapped it up in wood floor underlay and sent it in a jiffy bag which was then folded over in half. I got it back in a box exactly like the original Desire Box that I bought it in.
4) I had to send the original receipt, as I couldn't be arsed to find a photocopier. I did not get this back.
5) So far so good, device is no longer rebooting but time will tell I suppose.
Overall very happy with HTC's repair service. I've been usign HTC phones for about 8 years now and never had any issues with getting them repaired.
shortie11 said:
Question for those with experience of HTC repair service: do HTC send back your original box? The ticket sheet I got last week recommended that you send your item in the manufacturer's packaging, but I realised after I sent it that maybe they won't send back my box (I'm talking about the white Desire box from the shop). Also, I wasn't happy with sending my receipt so sent a photocopy of it, is this okay? Do HTC return your original receipt if you send it?
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I didn't send a receipt or use my original box. As Budadank says, the phone came back in a similar box to the original retail one but is clearly a repair return type box, rather than a retail one, pic attached.
Now thats one reason why the iPhone wins. Apples customer service is one of the best. If your phone gets broken you will be a few mins in store and if they can't fix it they replace it there. Anywasy back to the subject. I need to send my desire for repair as it has been rebooting so I hope my customer service is ok.
my Desire got wet in my pocket whilst out walking..It was still turned and and working in safe mode..when i turned it off and dried out the phone overnight etc etc it would not work when i switched it back on,All i got was a white boot screen but none of the buttons would work allowing me to scroll through any of the options to boot etc etc.
i purchaed the phone for £300 off ebay,sim free and it was working perfectly up until this point.
I have sent the phone back to HTC and they have given me a bill of repair totalling £236.00. To be honest i think this is a complete ripp off.I could buy another seconhand phone for that much money,but as they know i am in a pickle and have no choice but to accept the price pay it and hope that my phone is ok when i get it back.
I can totally honestly say.." I wish i had paid full whack and bought an Iphone from apple". i am not impressed at all.
I did pay the invoice online 6 days ago and I have still not received my phone back from repair centre or had any updates or correspondence with HTC...very very poor show in my opinion. and a very expensive secondhand phone so far !!
Sent my Desire off on Monday 8th Nov as it was freeezing and crashing and rebooting during sat nav using google and copilot. I am getting it back this monday 1th Nov. (Tomorrow) I have been tracking it via UPS. I noticed on the dispatch note they emailed me that the IMEI number had changed so I rang them and asked why (thought I might be getting a refurb back). They have replaced the Mobo. So like a new phone really I guess.
I bought the phone on Ebay. Unlocked and rooted so I guess I may have to unlock and root it again and then pick my fav custom rom.
i got htc one v 4 days back nd m having wierd issues !!!!
the 'W' key on d virtul keyboard when d phone used vertically is nt responsive !!!
tried keyboard calibration nd restoring factory settings but nothing helped
also the pattern lock doesnt work properly !!!!
ne solutions??????
plzzz help
Hi, I signed up just to post this. My aunt got me a htc one v from Singapore a couple of days back, without warranty from a trusted shop. Anyway when I rotate the phone, the letter 'h' doesn't work on the horizontal keypad. So I sent the phone back, hoping for an exchange. Have you found a solution to your problem?
new to android said:
Hi, I signed up just to post this. My aunt got me a htc one v from Singapore a couple of days back, without warranty from a trusted shop. Anyway when I rotate the phone, the letter 'h' doesn't work on the horizontal keypad. So I sent the phone back, hoping for an exchange. Have you found a solution to your problem?
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luckily i had d bill went to d delear he told me to get a DOA copy from HTC service centre and i got my cell replaced !!!!
Hi,
I had the same problem with my phone. I got it exchanged.
The real problem was that a narrow vertical band on the touch screen was not responsive. You can check this by installing the touch screen tester app.
I think there is a full batch with this defect.
luckily i had d bill went to d delear he told me to get a DOA copy from HTC service centre and i got my cell replaced !!!!
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Good for you And I'm sorry, but what is a DOA?
A DOA is when the service center certifies that you handset is defective. After this the dealer/retailer should give you a replacement.
I bought a One X about a month ago. Brand new and unbranded. I started having issues with it. First was Audio Stutter, i contacted HTC support and they told me to clear cache through the recovery. This didn't work. The only way to fix this was to restart the phone with the headphones plugged in. Secondly the Vibrator started making a clicking noise every time i typed with the keyboard or used the capacitive keys. And now while charging my phone i started to notice yellow spots appear at the bottom of the screen (Which is a known issue with these devices) but disappeared after a while when i removed it from charging. This might be because the phone gets VERY HOT when its charging. I replaced the charger but i still had these issues. I contacted HTC and booked my phone in for repair. I'm just wondering whether they will give me a new phone or attempt to repair it.
Hi,
if it's within 30 days of purchase the seller should offer a replacement. If not they will more than likely say they'll repair it - like you said.
I've had no end of problems with mine recently, but HTC kept repairing it - which is fine by me. The one x I am using now is a replacement as the previous one kept breaking.
So I guess it comes down to HTC, it'll be there decision. But they'll normally try to repair it at least once before replacing.
Cheers
Sent from my HTC One X using xda premium
jayclarke said:
Hi,
if it's within 30 days of purchase the seller should offer a replacement. If not they will more than likely say they'll repair it - like you said.
I've had no end of problems with mine recently, but HTC kept repairing it - which is fine by me. The one x I am using now is a replacement as the previous one kept breaking.
So I guess it comes down to HTC, it'll be there decision. But they'll normally try to repair it at least once before replacing.
Cheers
Sent from my HTC One X using xda premium
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I have a feeling they might replace it. To fix the audio stutter they might have to replace the Main board and to fix the screen they will have to replace everything. Won't it not be cheaper and less time consuming to send me a new one instead. The thing i hate most is getting a phone back after it has been repaired and it does not feel the same anymore..doesn't feel new.
omondisingh said:
I have a feeling they might replace it. To fix the audio stutter they might have to replace the Main board and to fix the screen they will have to replace everything. Won't it not be cheaper and less time consuming to send me a new one instead. The thing i hate most is getting a phone back after it has been repaired and it does not feel the same anymore..doesn't feel new.
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It just depends on HTC. I had mine repaired twice and now on my second replacement device (which is perfect - touch wood). I first suffered with Wifi - then it got repaired, but came back with a loose camera, yellow spots on the screen, broken vibration and overheating. So they offered to replace the device because it was brought back within 30days (more like they made the problems worse). So they gave me a new one - but that was faulty as it had a yellow tint to the screen, so they replaced it again because i brought it back within a week.
I know what you mean by it not feeling the same after it has been repaired - but to be honest i really couldn't tell a difference, normally i can.
They will more than likely offer to repair it, as its a lot cheaper than HTC giving you a brand new phone. At least you can get a repair and its not voided for a particular reason.
Cheers.
I just got off the phone to HTC regarding my Phones repair status and what they did to fix it. I initially sent my phone in for repair Because of Audio Crackling, Vibration motor fault when using softkeys or keyboard and Yellow spots on the screen when i charge the phone. NOW they are telling me they perfomed tests on the phone and found a WiFi problem(Which i never had a problem with) and they have fixed it and have shipped the phone to me. What Pisses me off is the fact that I'm getting my phone back with the exact same problems. I asked them why was the problem description not followed and they said they had a bug in their system so they did not know what the problem was when i clearly sent a copy of the paperwork that was emailed to me when i booked the phone for repair. It clearly states on the 'Problem Described:' section on the paperwork that i the above three problems. Has this ever happened to anyone?
I brought mine from Carphone Warehouse so my phones are always sent to there repair center. But I must say I've heard many complaints about HTCs repair service.
Cheersm
Sent from my HTC One X using xda premium
They might replace it.. my original (bought) handset had G-sensor issue, so I submitted it in HTC service center and also complained 3 more problems.. it took 40 days, but they have sent me back a brand new one X handset, here in India.
Sent from my HTC One X using xda app-developers app
My Htc one v facing this problem since more than a month. When I faced this problem the very first time i hard reset it...IT WORKED!! Same issue repeated within some days... i got my phone repaired at HTC service centre...After that my phone stopped charging...I went to service station again and got it repaired...again charging problem came across. Over all servince centre people replaced my Phone's bluetooth..PCB(something like that, I am not sure),Volume key button,...Now the same Bluetooth problem troubling me..I asked for replacing my phone but they said that they dont have authority to do so.. Calling customer care also didn't help. Guys Please Please help me... Please tell me guys how to get my phone replaced
R: [Q] HTC ONE V Bluetooth not working! It Stuck on Turning on.!!
I have 1 year warranty on my One V. Do you have that? If so, then just go where you bought it and tell them it doesn't work properly. They should give you another phone. It happened to me with my old nokia, nothing to do with nokia center but I used the warranty.
Sent from my HTC One V using xda app-developers app
Facing the same problem of blutooth turning on ,random restarts...no other option except factory data reset..when i do that it works fine ,when i start installing apps dis prob occurs...happened 3 times...phone out of warranty...
Sent from my HTC One V using Tapatalk 2
beingsalman said:
e..I asked for replacing my phone but they said that they dont have authority to do so.. Please tell me guys how to get my phone replaced
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If your phone is nor working after xxx time you brought it to service, they have to give you new phone. Generally, it's like, if they can't repair it in 45 days, you'll get a new one. It's worldwide... and you have warranty...
Just go there and yell a lot :fingers-crossed:
uhm just hard brick your phone then they have to replace it
Just factory reset your phone and it should solve your problem. I exactly had this same problem.
hard brick will replace your phone definately
factory reset is other option
and last one is rooting
guys i am having serious problem with my HOX screen, yesterday i was having minor screen flickering issues but today the situation become more worse now i am having screen corruption issues too with flickering and sometime colors get faded or gets too warm or distorted pixels, i have attached various pictures & a video of my screen situation, please advice me this is a screen issue or motherboard issue ?
video link is http://youtu.be/oXcDingYRpQ
I say its the beginning of the board problem i had...my phone is now replaced from warrenty..
Sent from my HTC One X using xda app-developers app
Alex-V said:
I say its the beginning of the board problem i had...my phone is now replaced from warrenty..
Sent from my HTC One X using xda app-developers app
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but my phone don't have warranty as i have purchased it from ebay india from a guy who bought it from Vodafone UK. it seems i am in serious trouble right now.
urshobhit said:
but my phone don't have warranty as i have purchased it from ebay india from a guy who bought it from Vodafone UK. it seems i am in serious trouble right now.
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Than try to get a phone from eBay with screen broken..and take the board...i had the same first they changed the display..after the phone..as the board is not so cheap
Sent from my HTC One X using xda app-developers app
I had the same problem on one with warranty. The service centre guys changed the board.
kkapoorr said:
I had the same problem on one with warranty. The service centre guys changed the board.
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I am having HTC One X from 14 months, but from last one month I am too having the Blank Screen and Screen flickering problem. The problem has worsened in last one week. I have done hard reset and got the software reinstall from the service center but nothing helped. The HTC Service center guy is asking me to replace the Motherboard and quoting a price around 17000 Rupees (~ $280).
@kkapoorr, @others:
Can anyone confirm if replacing Motherboard has indeed solved this problem for them? As my phone is out of warrenty now, I don't want to spend money and see the problem recur..
Also, does the cost of 17K Rs seems reasonable for HTC One X motherboard? Any idea?
Please help guys.. I am getting sleepless nights due to my HTC phone now..
rrgupta said:
I am having HTC One X from 14 months, but from last one month I am too having the Blank Screen and Screen flickering problem. The problem has worsened in last one week. I have done hard reset and got the software reinstall from the service center but nothing helped. The HTC Service center guy is asking me to replace the Motherboard and quoting a price around 17000 Rupees (~ $280).
@kkapoorr, @others:
Can anyone confirm if replacing Motherboard has indeed solved this problem for them? As my phone is out of warrenty now, I don't want to spend money and see the problem recur..
Also, does the cost of 17K Rs seems reasonable for HTC One X motherboard? Any idea?
Please help guys.. I am getting sleepless nights due to my HTC phone now..
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@rrgupta where are you from which service center quoted you 17k ? and i have pm'ed you the possible solution.
I feel it is too much to replace the motherboard at 17K. Better to sell your home for whatever you get and use that 17K to buy something new.
urshobhit said:
@rrgupta where are you from which service center quoted you 17k ? and i have pm'ed you the possible solution.
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I am from Pune, India and it's Pune HTC Service center that quoted me this price.
Hello my friend i think this will solve the problem.i dont promise anything.but i tried this after the asked me to buy a new motherboard for 250 euros -_-
i thought what maybe be the problem.
go in the last page of this thread.
http://forum.xda-developers.com/showthread.php?t=1859339&page=18
rrgupta said:
I am from Pune, India and it's Pune HTC Service center that quoted me this price.
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i can fix that problem.....i m also from pune....
sumeet922 said:
i can fix that problem.....i m also from pune....
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How i can fix this problem! I'm from Brazil and HTC support here was discontinued! Can you talk more about this? Thx
mobo exchange 170 euros
Have exactly the same problem.
Bought two HOX's via ebay from abroad. It's been just after warranty expired when one phone displayed the same symptoms as everybody here describes: firstly power button not responding, black screen, flickering screen etc.
Exchange of mobo (as diagnosed) in my case was 170 euros.
Soon after I fixed my first HOX, the second started going through the same problems. Now it is still operational but less and less every day.
Will think very seriously before sending it for a repair. I loved the phone until now. Will think even harder before buying another HTC device.
Good luck.
same issue
urshobhit said:
@rrgupta where are you from which service center quoted you 17k ? and i have pm'ed you the possible solution.
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hey... i have the same issue exactly..the service center at kurla quoted 17k..can u please tell me the solution..i guess u have shared the solution with someone!
Hey ...any solution for this...having the same issue with my hTC one V !