[Q] Red Exclamation when Factory Restore nonrooted - Droid Incredible Q&A, Help & Troubleshooting

I've tried to search around the fourms but every seems to have rooted their phone. I never have, but it's been acting laggy and shutting itself off from time to time, I've had my Incredible for about a year and a half and just wanted to wipe it in hopes that it wouldnt shut off randomly and run faster but when i go into settings and into SD & Phone storage and do Factory data reset I end up getting stuck on a screen with a phone and a red triangle with an exclamation in the middle.
When that happens I can hold down the power button and the up volume button and try and restore from there but it always just loads my phone back up how it was, nothing gets wiped and it also puts it into auto roaming so I have to call and reprogram my phone with verizon.
Any ideas?

thisistay said:
I've tried to search around the fourms but every seems to have rooted their phone. I never have, but it's been acting laggy and shutting itself off from time to time, I've had my Incredible for about a year and a half and just wanted to wipe it in hopes that it wouldnt shut off randomly and run faster but when i go into settings and into SD & Phone storage and do Factory data reset I end up getting stuck on a screen with a phone and a red triangle with an exclamation in the middle.
When that happens I can hold down the power button and the up volume button and try and restore from there but it always just loads my phone back up how it was, nothing gets wiped and it also puts it into auto roaming so I have to call and reprogram my phone with verizon.
Any ideas?
Click to expand...
Click to collapse
It sounds like either you have a custom recovery installed (rooted), or your stock recovery may be corrupt. First i would try to do a factory reset from hboot. To do that power off the phone pull the battery and reimsert. Then hold vol down and power till a white screen pops up. Then use the vol keys to navigate to factory reset and the power button to select. If that dosent work i would do an ruu. To do that download this file http://dinc.does-it.net/Stock_Images/4.06.605.3/PB31IMG.zip and place it on your sdcard in no folders, do not rename. Pull battery, replace, vol down and pwr to enter hboot. Hboot will automaticly find the file and prompt you to press vol up to update. Do so and then when propmted again press vol up to reboot. Once rebooted your phone should be like new.

Tried it in hboot and it seems to of only wiped half my stuff. Apps and everything are still there but it's almost as if they reset and are taking me through tutorials again and all my setting are back to default.
I'm downloading the ZIP file ya gave me now, i'll let ya know if that works. Thanks for your help!

Okay, took my SD card out of my phone to make sure i placed that file on it and not somewhere else, i did NOT unzip the file onto the SD card either, just simply copied and pasted the ZIP file onto the SD card, it's not in a folder either. Put the Sd card back in, turned phone off and entered hboot, hboot isn't prompting me to update though... any ideas? :\

thisistay said:
Okay, took my SD card out of my phone to make sure i placed that file on it and not somewhere else, i did NOT unzip the file onto the SD card either, just simply copied and pasted the ZIP file onto the SD card, it's not in a folder either. Put the Sd card back in, turned phone off and entered hboot, hboot isn't prompting me to update though... any ideas? :\
Click to expand...
Click to collapse
Try backing up the sdcard to your pc. Then with the pc format the card fat32, and then put the files back on. If that still dosent work, you could do an ruu.exe with your pc. Install htc sync http://dinc.does-it.net/HTC-Sync/3.0.5606/setup_3.0.5606.exe, then download and run this file http://dinc.does-it.net/Stock_Image...0_Incredible_C_hboot_1.02.0000_4.08.605.2.exe, with the phone connected to the pc. Follow the steps provided and it should reflash the phone for you.

Okay I tried to do your second suggestion first but when i ran the program it said that the phone was not connected to my computer, and to check to make sure the USB was plugged in. It was though, it was in charge only, should i have set it on something else? I was literally watching it charge.
Then i reformatted my SD card, it did find the file and it tried to update with the file in hboot but it said it had failed because the version on my phone was older.
What a pain huh?

thisistay said:
Okay I tried to do your second suggestion first but when i ran the program it said that the phone was not connected to my computer, and to check to make sure the USB was plugged in. It was though, it was in charge only, should i have set it on something else? I was literally watching it charge.
Then i reformatted my SD card, it did find the file and it tried to update with the file in hboot but it said it had failed because the version on my phone was older.
What a pain huh?
Click to expand...
Click to collapse
Having htc sync installed should give you the correct drivers. I think its suppose to be charge only mode, try it on sync mabey, worst it can do is say it cant find the phone again.
It probably said the version you were trying to install is older than the one already installed. What android version are you on again?

Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A

says im using version 2.3.4

just tried the ruu again and put my phone in sync instead of charge only and htc sync and the ruu still say my phone isnt connected but my phone tells me it is.
The main reason I'm trying to factory restore is because none of my apps hold. I try and download new ones and they end up force closing and disappearing. Apps that I update do the same thing. My phone will keeps apps i've had if they update and disappear but they go right back to needing to be updated again. New apps just go away and if i try and redownload them they just disappear again.

Related

[q] help please!!!!!?!?!?!?!?

While I was running the recovery with my laptop through a dos shell to run a fix for a ROM it started to go a little haywire and start choosing things without me pressing buttons. So, I think it might have chosen the "USB-MS toggle" but the rest worked fine during the wiping and flashing the market fix, but rebooting the phone the sd card was not recognized. Then when i would try and go into recovery since then (even after getting the SD card re-recognized by the phone after downgraded to the PC36IMG) when i go to reboot into recovery I cannot get the recovery mode to start as the device is not connected to my PC.
Further, when I plug my phone into the computer it does not even seem to know it is connected to a computer because it does not bring up the "connect as" box (and yes i have the ask me checked) and does not even seem to charge while phone is on (also tried more than one cable)
Mainly would like to know if there is a way that i can copy the files onto my SDcard directly from my PC (by putting the sd card in an sd card reader) so that I can run the recovery menu on the EVO without the laptop?
Thank you for your help anyone as I am quite stressed and upset at the moment!
Sed8ing said:
While I was running the recovery with my laptop through a dos shell to run a fix for a ROM it started to go a little haywire and start choosing things without me pressing buttons. So, I think it might have chosen the "USB-MS toggle" but the rest worked fine during the wiping and flashing the market fix, but rebooting the phone the sd card was not recognized. Then when i would try and go into recovery since then (even after getting the SD card re-recognized by the phone after downgraded to the PC36IMG) when i go to reboot into recovery I cannot get the recovery mode to start as the device is not connected to my PC.
Further, when I plug my phone into the computer it does not even seem to know it is connected to a computer because it does not bring up the "connect as" box (and yes i have the ask me checked) and does not even seem to charge while phone is on (also tried more than one cable)
Mainly would like to know if there is a way that i can copy the files onto my SDcard directly from my PC (by putting the sd card in an sd card reader) so that I can run the recovery menu on the EVO without the laptop?
Thank you for your help anyone as I am quite stressed and upset at the moment!
Click to expand...
Click to collapse
sounds like you need to uninstall your htc sync and re install it to get the drivers back
Did that already. Will try again
Might help to post in the questions section not development section?
Sent from my Evo using the xda app.
adbWireless would probably be another solution.. if you have a wifi network at home
Thanks for the input all...actually seemed to have a PC36IMG that I reverted back to which did not have the ability to connect but with the help of one of the ROM developers here (vaelek) I was able to solve the problem and get it up and running again!!!!
Will certainly go to the question section next time Tejas, thanks!
*****************************************
VaelPak v2.0 FroYo 3.28.651.1 with Kings BFS8 Kernel

[Q] "Used" SD Card Causing Problem with Root? Now it's a brick...

I used Unrevoked to root my Incredible with no problems. When I copied some other ROMs to test, the phone wouldn't give me any options. It ran thru the following error message (in high speed...had to take a pic):
INCREDIBLE XD SHIP S-OFF
HBOOT-0.92.0000
MICROP-0417
TOUCH PANEL-ATMELCO3_16ac
RADIO-2.15.00.07.28
Jul 23 2010, 18:06:51
HBOOT
SD Checking...
Loading...[PB21DIAG.zip]
No image!
Loading...[PB31DIAG.nbh]
No image!
Loading...[PB31IMF.zip]
No image!
Loading...[PB31IMG.nbh]
No image or wrong image!​
Upon investigating this I think I realized my problem, but don't know how to resolve it: I pulled the stock SD Card from my new Incredible and dropped in my "used" Eris card (rooted, too). Now I have two sets of directories on the card; one from my old Eris and the new Incredible one. I'm guessing this is confusing the OS. Here's what I've tried:
* deleting the old Eris directories, but to no avail
* when going into Recovery, I have the SLCD problem with the screen not reading right, but since I can't get the phone to recognize another ROM, I can't address that problem
I'm thinking of reformatting the card, but worry that once I do that, how will the phone be able to even boot when it's looking for a ROM?
***UPDATE*** being impatient, a risk-taker and a man of adventure, I have now done myself in, I'm afraid. I went ahead and reformatted the SD card and to my surprise, when I restarted, it found the PB31IMG.zip and updated it. After it completed, it asked if I want to reboot, I selected "Yes" and now it won't boot at all. When I hold the power button it vibrates once and that's it. After that, nothing works. When I do a battery pull and hold power button again, it vibrates once and...nothing more.
Next steps or suggestions from those much smarter than I am?
Can you get into HBOOT, at least? Completely power down, then hold the volume down button while powering up. Also, reformat your SD card to FAT32. Look around the forum for the SLCD recovery.
Sent from my ADR6300 using XDA App
nachoport said:
I used Unrevoked to root my Incredible with no problems. When I copied some other ROMs to test, the phone wouldn't give me any options. It ran thru the following error message (in high speed...had to take a pic):
INCREDIBLE XD SHIP S-OFF
HBOOT-0.92.0000
MICROP-0417
TOUCH PANEL-ATMELCO3_16ac
RADIO-2.15.00.07.28
Jul 23 2010, 18:06:51
HBOOT
SD Checking...
Loading...[PB21DIAG.zip]
No image!
Loading...[PB31DIAG.nbh]
No image!
Loading...[PB31IMF.zip]
No image!
Loading...[PB31IMG.nbh]
No image or wrong image!​
Upon investigating this I think I realized my problem, but don't know how to resolve it: I pulled the stock SD Card from my new Incredible and dropped in my "used" Eris card (rooted, too). Now I have two sets of directories on the card; one from my old Eris and the new Incredible one. I'm guessing this is confusing the OS. Here's what I've tried:
* deleting the old Eris directories, but to no avail
* when going into Recovery, I have the SLCD problem with the screen not reading right, but since I can't get the phone to recognize another ROM, I can't address that problem
I'm thinking of reformatting the card, but worry that once I do that, how will the phone be able to even boot when it's looking for a ROM?
***UPDATE*** being impatient, a risk-taker and a man of adventure, I have now done myself in, I'm afraid. I went ahead and reformatted the SD card and to my surprise, when I restarted, it found the PB31IMG.zip and updated it. After it completed, it asked if I want to reboot, I selected "Yes" and now it won't boot at all. When I hold the power button it vibrates once and that's it. After that, nothing works. When I do a battery pull and hold power button again, it vibrates once and...nothing more.
Next steps or suggestions from those much smarter than I am?
Click to expand...
Click to collapse
Why were you trying to flash a new PB31IMG.zip? To flash a new ROM, you should have booted into recovery and selected "install zip from sd card," navigated to wherever the zip (such as SkyRaider_33_Sense_Final.zip) is located and installed from there.
BTW... those are not error messages. The phone will search for those files whenever you boot into the bootloader. After it cycles through them, you have the option of selecting recovery.
The memory card shouldn't have mattered. I used my Eris card on mine with no problems.
Sent from my Virtuous Incredible
i'm actually running into the same exact problem...any help at all would be wonderful
first do a search here on xda for clockworkmod on crack...that file has a fix for your slcd in recovery.download that first and rename it to pb31img.zip put it right on the sdcard not in any folder. now download a rom from one of the forums to a computer, any rom for dinc, put your sdcard into the pc. put the rom u DL on the sd somewhere youll remember. unmount the card put it in your phone, hold vol down and power this takes you to the bootloader. now it will automatically search for pb31img.zip, click yes let it update.normally you click no but this is an exception, now press vol down to select recovery. takes you to recovery, goto install zip from sdcard, choose file on sscard, now goto that rom I said to remember. click yes, should be good to go
Sent from my ADR6300 using XDA App
pete_kowalski83 said:
first do a search here on xda for clockworkmod on crack...that file has a fix for your slcd in recovery.download that first and rename it to pb31img.zip put it right on the sdcard not in any folder. now download a rom from one of the forums to a computer, any rom for dinc, put your sdcard into the pc. put the rom u DL on the sd somewhere youll remember. unmount the card put it in your phone, hold vol down and power this takes you to the bootloader. now it will automatically search for pb31img.zip, click yes let it update.normally you click no but this is an exception, now press vol down to select recovery. takes you to recovery, goto install zip from sdcard, choose file on sscard, now goto that rom I said to remember. click yes, should be good to go
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
the problem i am running into with this is that the screen won't turn on at all. like the OP said, i get a single vibrate and thats it, the screen doesn't turn on. if it did, would be an easy-peasy fix. but since the screen won't turn on, i seem to have run out of options. took it into best buy and they just told me the battery was dead. its been charging for a few hours but to no avail.
ive been trying to help 3 diff ppl wit this problem, if its just doing the vibrate its cuz ur just trying to pwr it on, thats NOT what were trying to do. its easy do exactly what I type
1, take batt out, put it back in
2, hold vol dwn, dont let go, now hold pwr dwn til a white screen comes up, takes a few seconds
3, now if this doesnt work, its b/cu have an slcd and u didnt install correct drivers b4 rooting, and I cant help u nemore after that
sent by Violent J's wicked 6300

[Q] Black screen with white bars after root? Help would be appreciated

Hey guys here is what i did step by step. This is my first root and i researched this a good bit but i obviously didnt read enough ; ;
Phone info: droid i, slcd, froyo stock 2.2 with november update. i bought the phone a couple of weeks ago.
I followed rooting instructions found here
(couldnt post the url cause im a new user) its found on jonsuh dot com
1) Already preinstalled clockwork mod app
2) Installed Hboot driver.
3) ran new revoked3
4) root was successful and my phone booted up.
heres where its gets tricky.
5) ran clockwork mod.
6) selected back up (figured this would be a safe idea before i started adding roms)
7) it prompted me to install clockwork mod recovery file. i did so then clicked on backup again. my phone turned off rebooted to the HTC incredible screen then went to this black screen with white bars on each side of the phone.
Ideas on what might be the problem would be greatly appreciated.
So i just a battery pull and started my phone back up and it booted up.... epic fail/win
win: phone phone started
fail: i wrote this whole damn post out.
might be helpful for those who ran into the same problem rooting thier phone though.
i read somewhere i should use an older clockwork recovery file. is that correct? and if so, can some tell me one that will work with an SLCD phone?
You might check this out.
ok so i made another boo-boo. i tried to install the virtuous rom and i clicked on clear data and wipe cache and when the phone restarted it stopped at the htc screen which had a black bar across it.
i tried rebooting it a couple different ways but now bastboot is booting up to the htc incredible screen and just staying there... i hope i didnt brick my phone...
please help!
you have an slcd droid incredible and need the modded clockwork recovery from adreynlyne thats all http://forum.xda-developers.com/showthread.php?t=788306
thats should take care of the recovery issues
do you know how to move the file to the root of my sd card? i dont have a micro sd card reader...
ok so i went out and bought a micro sd card reader. put the new renamed .zp file onto my sd card. went into hboot and it still says the pb31img.zip file is missing. any ideas?
i extracted the renamed zip file to my sd card. was that the right thing to do? or do i just put the unextracted file in there?
You are thinking too hard!
Plug your phone into your PC. Set it to be a disk drive and copy the file to the SD card. (It will have lots of directories and stuff.)
I am not 100% sure, but I think the file name might need to be in caps. It must be named exactly.
Turn your phone off.
Hold down the down volume button and turn it on.
Magic should happen.
got it working thanks to setexascustoms. had to install it then reinstall virtuous rom. lost all my contacts but im back up and running!

[Q] Unrevoked Loop

I need help and in a bad way.
I tried rooting my phone tonight. I ran the latest version of unrevoked tonight and I can't seem to get off the boot menu that pops up. Everytime I hit Bootloader then Fastboot, I go back to the main menu. Recovery I get an error on the restart, clear storage does nothing, im scared to try simlock. Everything else doesn't do a thing for me. Any help would be amazing.
So your phone won't boot normally at all?
That is correct
The first thing I would try is in recovery make a back up (if it lets you). Then try restoring that recovery. If not I would download a ROM whatever you choose, I have the Redemption Rom 2.2. Put it on the root of your sd card, obviously you are going to have to do this on your PC with a card reader, or if you have another phone that you can put it in it and use the usb cable. Then in recovery go to flash zip from sd card and choose the ROM. This all assuming that everything in the recovery screen works. Hopefully this at least gets your phone booting up. If it does then you're golden and can always go back to stock whenever you choose.
I sounds to me like you can't even get into recovery so that isn't an option.. this is what you do. Download this RUU file. http://dougpiston.com/files/RUU/RUU_Incredible_C_Froyo_VERIZON_WWE_3.26.605.1_Radio_2.15.00.07.28_2k4k_NV_1.70_PRL58006_release_152016_signed.exe
Then open the RUU that you just downloaded. Normally you would run this with your phone booted but since that doesn't work. you need to do ctrl/alt/delete and get to start windows task manager. go to Processes, find and right-click adb.exe and find containing folder. This will bring you to were the "rom.zip" is help, pull that file and put it on your desktop. now, you can close the windows task manager, and the RUU. rename that file on your desktop from either "rom.zip" or "rom" to "PB31IMG.zip" or "PB31IMG" whichever your computer shows, just make sure not to put .zip.zip without knowing.
now, turn off phone, take off back and take out sd card, (hopefully you have an adapter, or another phone you can use? anything to hook it up to the computer since you can't with your phone?, and get that PB file on the SD Card, no folder just right on top and make sure it's formatted to Fat32. put it back in phone, hold vol down and power, let the phone do it's thing, and you're now un-rooted.
Here is the RUU as a PBIMG31.zip already. Just change name to PBIMG31.zip place it in the ROOT(in no subfolders) of your SD card then when HBOOT loads start the update and it should automatically go back to to stock.
PBIMG31.zip download
Thanks bradatz, that worked well
Sent from my ADR6300 using XDA App

flashing delima

so i was flashing my phone and i decided to delete some things off of my sd card and i accidently deleted my backup files. SOO when i encountered a rom issue i went into twrp and wiped cache and system and all that good stuff and when i went to recover i saw i had no nandroid file to restore to and i had no roms to install. so i logged onto my pc and downloaded a rom and went to mount the phone to the pc and it just says device not recognized ( and yes i have the kies program installed) so i figured i would just take out the sd card load the rom onto it and install that way. when i put the sd card back in it wont go into it on the install section. so i used the file explorer to move the rom over to internal storage and when i try to flash it there i get a failed error saying it cant open the zip (i downloaded and tried this more than once). SOO i figured id go to odin for my last resort (as some of us has done before) and when i try to get my phone into download mode i never get the warning screen. i take the battery out,hold the volume up and down button and plug in the mini part of the usb and the phone just vibrates.
and help/ ideas? im giving up for now, gotta get some sleep before i go to work lol. this thing is driving me nuts!
problem solved. unnecessary steps taken...plenty. hours of sleep lost....not much (i hardley sleep anyway), time wasted...to dam long!
used file explorer from twrp to manually change permissions to 0755 hit install and everything is fine. DRRR dont i feel smart now :silly:
sleep deprivation causes missed steps in trouble shooting!!!!!!

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