Defective gnex? - Samsung Galaxy Nexus

I'm new to Verizon..and 4g..so I'm trying to decide whether i have a defective phone. It constantly drops the 4g signal...about 3 or 4 times an hour at least...where there should be a good 4g signal....when i drive with the phone it drops signal alot..is this a defective phone or just the way gnex and 4g is?
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mrkrabs said:
I'm new to Verizon..and 4g..so I'm trying to decide whether i have a defective phone. It constantly drops the 4g signal...about 3 or 4 times an hour at least...where there should be a good 4g signal....when i drive with the phone it drops signal alot..is this a defective phone or just the way gnex and 4g is?
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You could try to a replacement, but it's the gnex. Mine acts the same way.
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Thanks....hopefully they will come up with a.fix for this soon...its really annoying at times...I've tried all the diff radios.including 4.04 and nothing really better
Taebom said:
You could try to a replacement, but it's the gnex. Mine acts the same way.
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Click to collapse
Sent from my Galaxy Nexus using XDA App

I think it depends on where you are at. Certain parts of town I always have 4g. I think the gnex and Samsung in general dont get as good 4g reception as HTC or Moto. My old Rezound got 4g everywhere, even indoors some places where my gnex has never picked up 4g. So not sure if you have a defective phone or not.
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ok...so i did get a replacement phone....seems like it is better so far....but wil post back once i have more time with it..
KeithRVA said:
I think it depends on where you are at. Certain parts of town I always have 4g. I think the gnex and Samsung in general dont get as good 4g reception as HTC or Moto. My old Rezound got 4g everywhere, even indoors some places where my gnex has never picked up 4g. So not sure if you have a defective phone or not.
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If you're driving and losing connection that's normal cause you know....you're moving and your connection is bound to weaken and certain areas of you town/city may not be covered....but if you're stationary....that's different...that's a defect.
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Related

[Q] Abysmal Signal Strength, hardware or software

I've got the Nexus on Verizon and I am getting terrible cell reception. From where I am my other family members iPhone 4 is getting 3 bars while mine is either 1-2 bars or struggling to find a signal. To me this is a huge dealbreaker and I wanted to know if this is an unfixable hardware issue or a software issue that will be fixed in a later update because if it is hardware then I might use my exchange to get the HTC Rezound. Any help would be great, thanks!
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Good luck with this thread. The fan boys will dominate you soon saying there are no problems. I have a thread on here highlighting the issues "sgn bad reception" and its clear as day there is an issue. But everyone will defend it.
However the adr mod with the xxkk6 radio seems to be a bit better for me anyways.
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Well being a fan boy dosent help anything because there is definetly something wrong here. Standing in the same spot as me, the iPhone is getting several bars while mine cannot even find a signal.
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Mine has terrible signal. My 4g is useless. It seems even on 3g my battery is eaten by my phone looking for solid signal.I can't listen to Pandora on 3g without buffering. I had a rent a razor. It had amazing 4g Always. Tier 2 cs offered to send me a new gnex. I didn't take it. I don't think it will fix anything. Thinking about trading back for a Razr. I
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I have fantastic 4G signal almost everywhere in Atlanta GA. Had a bit of a glitch inside a large high rise building though on the 19th. no 4G at all there and it seems hand-off to 3g isn't that great. Been solid since though.
Nevermind. I'm just cranky.
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Yeah if it doesn't improve by the time I reach the end of my exchange window, I am going to exchange for another phone and just put ICS on it. Its a shame because I really like the os :/
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Sprint galaxy nexus heat

Anyone else having this issue? Should I worry? Starts to get hot around the camera and speaker while watching videos or browsing
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It usually does it but it depends how long it been hot. How long have you have the phone for ?
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A week now i plan on doing a stress test on the phone to see if its normal heat that wont matter or if its gonna spin into boot loops
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I'm having a heating issue too(combined with poor battery life). Is it a problem with only the Sprint version, or have Verizon Galaxy Nexus users been having the same problems?
bsharitt said:
I'm having a heating issue too(combined with poor battery life). Is it a problem with only the Sprint version, or have Verizon Galaxy Nexus users been having the same problems?
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Click to collapse
Both my Verizon Nexus and my girlfriends GSM Nexus both get very hot in the area, the CPU / GPU seems to run pretty warm on this phone.
For those with Sprint Gnex heating up, try going into settings and under Wireless and Networks click more> mobile networks and switch it from CDMA to LTE / CDMA. I know it sound ridiculous since there is no LTE and you would imagine it has reverse affect but many are reporting that this helped with the unit and heating up issues.
Sent from a phone...
What kernel are you guys running? I have found running certain kernels have caused some heating issues. Try Franco kernel r160. This is the coolest my phone has ever ran.
I haven't met this kind of case.
BigBake88 said:
What kernel are you guys running? I have found running certain kernels have caused some heating issues. Try Franco kernel r160. This is the coolest my phone has ever ran.
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Click to collapse
My phone is actually bone stock that's wat worries me
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edfunkycold said:
For those with Sprint Gnex heating up, try going into settings and under Wireless and Networks click more> mobile networks and switch it from CDMA to LTE / CDMA. I know it sound ridiculous since there is no LTE and you would imagine it has reverse affect but many are reporting that this helped with the unit and heating up issues.
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Click to expand...
Click to collapse
I've also already did that when I first got my phone there was no change
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Today I ran navigation and Pandora simultaneously for a hour and Pandora throughout the day and moderate browsing..it gets pretty hot but no reboot soo idk bcuz maybe it will fry my battery down the road??
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Annoyingly low reception?

In perfect conditions, I see at best -75dBm. My friends with the same carrier but other phones can see as low as -50dBm or lower.
Why is it like this?
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Because the radio on your phone is bad. -75 isn't even that bad. I get -100 in my apartment and don't drop calls at all.
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joshnichols189 said:
Because the radio on your phone is bad. -75 isn't even that bad. I get -100 in my apartment and don't drop calls at all.
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Click to collapse
Radio hardware or software?
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Try to flash other radios. Namely 4.0.4 ones. If that doesn't help then it's hardware.
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I can get -60+ dBm. and -70+dBm is not bad at all..
joshnichols189 said:
Try to flash other radios. Namely 4.0.4 ones. If that doesn't help then it's hardware.
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Click to collapse
Which radio is the latest?
Hold on guys. Today at a place I haven't been at before with this phone, I could see as low as -63dBm!
Theshawty said:
Hold on guys. Today at a place I haven't been at before with this phone, I could see as low as -63dBm!
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Click to collapse
Yeah I'm not sure why you're complaining about -70.. sure it isn't as good as -60 but it's a hell of a lot better than -107 and I've never dropped a call.
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joshnichols189 said:
Yeah I'm not sure why you're complaining about -70.. sure it isn't as good as -60 but it's a hell of a lot better than -107 and I've never dropped a call.
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Click to collapse
My home must be some sort of a bunker, or painted with lead paint. I very rarely, if ever, have full connection and calls drop on a daily basis.
Theshawty said:
My home must be some sort of a bunker, or painted with lead paint. I very rarely, if ever, have full connection and calls drop on a daily basis.
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Click to collapse
With -70DBM? That's strange. My HTC One X would drop service at my house, but not the Nexus. I had the One X on T-Mobile though so it was EDGE only which is probably why.
joshnichols189 said:
With -70DBM? That's strange. My HTC One X would drop service at my house, but not the Nexus. I had the One X on T-Mobile though so it was EDGE only which is probably why.
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Click to collapse
No, not -70. That's when I'm outside and far away from my dead-zone area. While in the dead-zone area I have around -95 to -111dBm.
Ohh haha I misunderstood, sorry! Try asking your carrier for a picocell.
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joshnichols189 said:
Ohh haha I misunderstood, sorry! Try asking your carrier for a picocell.
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Click to collapse
Picocell?
I've told them before that we have this issue in this area and I keep telling them it cannot be a dead-zone since it was no dead-zone half a year ago. Then it was beautiful and everyone who had Telia had amazing reception. Now, everyone have a ****ty reception in just this area. Technically, it's in the entire suburb.

4G drops every 5 minutes !!

OK so I traded in 3 nexus allready and cannot get a nexus that doesn't drop data ! I allready flashed different radios still nothing . I heard this is common with the nexus and that Verizon nexuses drops and there trying to fix it is that true ? And if not how can I fix this problem ! Its really starting to irritate me .
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You need to request a new phone, not a replacement. Luckily mine was fixed after the first replacement, but I believe there is a policy that after 3 phones, they give you either an equivalent phone, or a brand new one, factory sealed. It's 100% hardware related, so unfortunately no software will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
Force 4g to stay on, you can do so by entering this in your phone dialer *#*#4636#*#*
Go into phone information, scroll down, and select the network speed you want.
biscuitownz said:
Force 4g to stay on, you can do so by entering this in your phone dialer *#*#4636#*#*
Go into phone information, scroll down, and select the network speed you want.
Click to expand...
Click to collapse
It drops all data, it's hardware related as I had the same problem. Nothing software is capable of will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
Liskrig said:
You need to request a new phone, not a replacement. Luckily mine was fixed after the first replacement, but I believe there is a policy that after 3 phones, they give you either an equivalent phone, or a brand new one, factory sealed. It's 100% hardware related, so unfortunately no software will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
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It was new, I got it out the box from best buy all three of them were new.
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Liskrig said:
It drops all data, it's hardware related as I had the same problem. Nothing software is capable of will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
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Click to collapse
Ah, I thought he meant it drops down to 3g etc.
I had this problem with both my gnexs both were made in china....I had them replaced and I recieved two Korean versions and waala no drops at all..
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I heard Google said they were gonna update this phone to 4.0.5 and it was going to fix the problem . It was suppose to be fixed for 4.0.4 but people (as of myself) have reported it still broke
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Should I call Verizon ?
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Alton (Halo 2) said:
Should I call Verizon ?
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Yes you should also as a side note you should checkout myforums (it is a much more relaxed community unlike this one) (the url is something dot com)
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Gf will be on her third tomorrow with this issue. If it isn't fixed I will demand vzw send me an siii now that the BL is unlocked.....15 years of on time $200 bill payments better have some pull
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---------- Post added at 09:42 PM ---------- Previous post was at 09:41 PM ----------
Alton (Halo 2) said:
I heard Google said they were gonna update this phone to 4.0.5 and it was going to fix the problem . It was suppose to be fixed for 4.0.4 but people (as of myself) have reported it still broke
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Click to collapse
I don't see how they can patch this when it is apparent it is a flawed hardware issue
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Okay, I am having the same issue, but my phone is a replacement from Asurion. What should I do? Call Asurion or Verizon?
ickwonder said:
I had this problem with both my gnexs both were made in china....I had them replaced and I recieved two Korean versions and waala no drops at all..
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Click to collapse
I have a Korean version
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:/
Guess I was a lucky guy.. mine has been issue free.
Hope this gets sorted out man.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
This is my 4th phone and all was defected and new ! Weird...
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If I get this from best buy mobile and have problems with it do I have to go to best buy mobile to get replacements or can I go to a Verizon store. Sorry for the dumb question I just don't know how their affiliation works.
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Try Verizon first . Best buy took me 4 phones and there still all defective !
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Have you tried a new sim card? My Nexus was perfect until last week, I was dropping data constantly. I called Verizon and after speaking to a couple of techs they offered to send me a new sim. I didn't expect it to work but since activating the new sim not a single drop.
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That happened to me. I called asurion. And this is my fourth and I hope last replacement.
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which 4g?
LTE or Wimax?
If wimax, a simple adjustment to NAPID extensions or a reset of the dsa value may do ths trick.

I have a faulty phone with signal issues. Can I take matters into my own hands?

Alright so I have one of those dreaded releases where the signal is constantly dropping, 4g is absolutely terrible, and the signal NEVER goes above 2 bars. I live in a well covered area and should be getting full 4g all the time.
I bought the phone off Craigslist so when I first noticed the problem I went to Verizon. They told me that they couldn't help me because the phone was purchased off contract. So then I went to Samsung. They agreed to repair my phone, and after 2 weeks of not having it I finally got it back. Samsung did not fix it because it is still having the exact same problems.
So...as anybody tracked down the cause of this issue? Is it the antenna? Can I buy a new antenna and just replace it myself?
This is rather frustrating
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Is it possible that it just gets a weaker signal than your old phone?
I don't think so seeing as the service just drops out completely sometimes. Plus I've read quite a bit about other nexus owners having the exact same problem
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bmar29 said:
I don't think so seeing as the service just drops out completely sometimes. Plus I've read quite a bit about other nexus owners having the exact same problem
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Click to collapse
Ah, okay, I thought it was more of a weak signal issue. Sorry about that. I would call Samsung again and request a replacement device, if at all possible.
Did you read that thread about how the Gnex calculates its signal strength? I can't remember where it is, but try searching for it. It explains how the Gnex uses a different method to calculate the amount of bars it shows, so it can show less bars for any given signal strength than another phone that uses the older method.
Following on from that, perhaps there is some mod you could make to the OS to change how it calculates the number of bars. All the files where the instructions are stored are mentioned in the post I saw. Sorry I can't remember where it is, I found a post in this forum with a link to an article on the net...
ppog said:
Did you read that thread about how the Gnex calculates its signal strength? I can't remember where it is, but try searching for it. It explains how the Gnex uses a different method to calculate the amount of bars it shows, so it can show less bars for any given signal strength than another phone that uses the older method.
Following on from that, perhaps there is some mod you could make to the OS to change how it calculates the number of bars. All the files where the instructions are stored are mentioned in the post I saw. Sorry I can't remember where it is, I found a post in this forum with a link to an article on the net...
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Click to collapse
That's not his issue. He is having signal drop while using his device, nothing about weak signal.
miketoasty said:
That's not his issue. He is having signal drop while using his device, nothing about weak signal.
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Click to collapse
Yeah, I don't know much about it, just thought maybe might be useful.
But it just occurs to me reading the post again;
Has he tried changing his baseband? CHeck in the general forum, there's a list of all basebands with downloads
Is it running the stock rom and unrooted? When you bought it did the guy modify it in any way?
When I bought it it was on custom rom with a custom kernel and I think even a different radio. Before I sent it back to Samsung I returned it to complete stock ics which is what I'm on now
So currently unrooted with stock ics
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You need to take it in to a different store if you have insurance. They should give you a replacement.
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I don't have insurance
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Im not sure if I am having the same issue or not, but I live in Dallas and have plenty of coverage. Any other ATT phone I have had has never had an issue with signal. My phone shows full bars but I keep dropping data. I have to turn airplane mode on and then back off and it will fix it and I can use data again. Anybody know the fix for this? Flash a different radio maybe? I am using AOKP JB v1.
I still want to know if people think it is a problem with the antenna. Because I would say I can easily replace the antenna myself
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bmar29 said:
I don't have insurance
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Click to collapse
You should add it then.
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Google imm76q
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