For the past several days I have been having this issue with my phone that is happening at least once or twice a day. There are times when I press the power button to turn the screen on, nothing happens. I thought at first that it wouldn't come out of sleep mode. When I looked at the battery stats, it shows that the phone has been awake. The phone will ring and email and sms notifications work. I can also answer the phone using a bluetooth. The screen won't come back on until I either pull the battery or hold the power button until it does a hard shutdown. Is there a anything I can do that might fix this or am I going to have to take it to sprint? I am hoping I don't have to get it replaced because that means I have to leave it with them the whole day in order for them to see it happen.
ElAguila said:
For the past several days I have been having this issue with my phone that is happening at least once or twice a day. There are times when I press the power button to turn the screen on, nothing happens. I thought at first that it wouldn't come out of sleep mode. When I looked at the battery stats, it shows that the phone has been awake. The phone will ring and email and sms notifications work. I can also answer the phone using a bluetooth. The screen won't come back on until I either pull the battery or hold the power button until it does a hard shutdown. Is there a anything I can do that might fix this or am I going to have to take it to sprint? I am hoping I don't have to get it replaced because that means I have to leave it with them the whole day in order for them to see it happen.
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Have you tried switching roms, returning back to stock to see if it still does it? If you have tried all those options I would flash back to stock and take it to sprint.
Related
Everytime I boot my phone up, it works fine up until when the screen goes into sleep mode. Once it goes into sleep mode I cannot turn the screen back on, it stays black. The keyboard, end and answer key lights show up when I press the power button but the screen just stays black no matter what button I press.
I end up having to either take the battery out or using the stick to press the reset button on the side in order to get the phone to where I can see the screen again. I have adjusted the settings to where the screen doesnt go into sleep mode and the screen just stays on but that drains my battery. I want to be able to have my screen go off so I can save power but if it goes off it wont come on again until I reboot.
I have done a hard reset. This problem started happening to me when I started using the Energy Rom but I've even flashed different Roms and the problem still exist.
Somebody please tell me what's wrong! I need help! This is a big annoying problem to have. Thanks.
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
sh4d0w86 said:
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
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Click to collapse
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
themasterhook2000 said:
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
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so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
sh4d0w86 said:
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
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Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
themasterhook2000 said:
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
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: / sorry. i am unsure.
maybe you have a lose connection?
sh4d0w86.
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Same problem
themasterhook2000 said:
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
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My phone also dos not come back on, when I put it in out the sreen with the power button on top, or when the phone goes to sleep. Nothing can put it back on(opening te keyboard, pulling out the stylis, presing the answer-, windows-, back- and end button). I and up using a music players too keep the phone busy what's makes it operational. Cant really remember when this started happening exactly. My phone is at the moment loaded with a standard ROM. I used too have a custom ROM.
My TP2 does this too, although I only encounter the problem sometimes when someone calls. I answer and put the phone next to my ear, the screen goes black as it should and the phone just dies. I can't hear what the other person is saying and the screen wont turn on anymore. I have to take out the battery to reboot.
set light sensor to manual in settings. You have some bad or fragmented code causing the problem. Pretty common actually, many different reasons, but usually either a bad light or proximity sensor or software issue. Setting the sensor to manual should do it, if not, hard reset and allow the phone to fully set up before touching it, to allow full customization process to complete. Search my posts on SOD (sleep of death) for more information.
Funny this was brought up. Now im worried I just dropped 250.00 and have a new one coming.
Mine started with the ear piece quit working. couldnt hear anything except on speaker.
Anyway I started having the screen issue over a month ago, only way to get it back was soft reset with the stylus. Also when the screen was lit, I couldn't hit the power button to turn the screen off. At times the screen would be on 24/7 and I just dealt with it. The times when it decieded to go to sleep was when I needed the soft reset. Well long story short I forgot my charger one day at work and the battery died. after pressing the power button for hours with no response, moving the screen in all diffrent directions as I pressed the button.It came on once after hrs of messing with it. Well today it died again and I am fed up with it so out came the tools. Once I opened it up I noticed the ribbon that feeds the screen from the mother board was worn and torn. the ribbon slides everytime the keyboard is slid out and it rubs on both sides of the phone. I thought maybe mine was just a fluke and was installed wrong considering the phone being 10 months old but now I read this and see maybe its a common problem. The cheapest I could find the Ribbon was 56.00 so I didnt want to chance it not being the issue.
Hey guys, i have some problems that i hope somebody can help with. My phone isnt rooted, basically out of the box stock, but ive had it since the day it came out. So shes got some time on her.
It was working perfectly till about a day ago. Then all of a sudden the screen would not stay off for more than a second. I would push the lock button and it would turn off, but the lighted buttons (home, back, etc) would stay lit. Then the screen would turn back on a second later. But i found that if i push the lock button and immediately push it again, the lighted buttons will also turn off and the screen will stay off. If i hold the lock button it will just flash the menu with the options to power off options (airplane mode, silent mode, etc..), but immediately disappear. But if i hold the lock button till just before that menu would pop up, it wont always disappear.
Also sometimes when i try to open any app it will close automatically, popping up with a recent apps menu that ive never actually seen before. I can push back and the menu will go away and i can try to open the app again. Usually successful the second time.
And last my battery life has gone down the drain. It went from fully charged to empty in about 7 hours. It used to last much longer. The screen might be on in my pocked, so that could be the problem, but i try to check it often to see if its on.
Just hoping that someone will know if this is a hardware or software problem. The phone was perfect in the morning, and a few hours later the problems started.
I have android version 2.2.1, froyo i believe.
Any help will be really appreciated. Sorry for the long post, just trying to be specific.
Hey guys... so I've noticed my phone acting a bit funky after the latest KitKat update. Just a bit of freezing and lagging, but my 32GB of space was also full. So I did a complete wipe and factory reset and started from scratch. At first everything was great (about a week or two). Then the past day or two I've noticed the below issues...
1. While at work, I keep the phone plugged into my computer via USB with Internet Pass-Through and WiFi turned on. I have it setup this way so I can use the computers internet and trickle charge the phone at the same time. But when I leave my desk I simply unplug my phone and it connects to my works WiFi while I'm walking around the office. I get back to my desk I plug it back in.
Problem: I've noticed lately that I'll pick up my phone and it's HOT to the touch. As well as the battery percentage is actually dropping even though it's plugged in.
2. At night when I go to sleep, using the HTC Charger and Cable that came with the phone I'll plug it in next to my bedside and let it charge.
Problem: I'll wake up in the morning, hit the power button to light up the screen and nothing happens. The Home Key and the Back Arrow (are these what everyone refers to as the "soft keys"?) are lit up but the screen will not turn on. To get the screen on, I have to HOLD the power button down, the screen then lights up with the Restart menu showing (and yes I've restarted it many times in hopes of fixing this issue) and I have to tap outside that box (on my wallpaper or wherever) and the menu will go away and my screen is back up like normal. However as soon as I tap the power button to turn off the screen (not the phone) and tap the power button again, nothing happens except the bottom keys being lit up. It's an ugly circle.
I have noticed a few times when holding the power button to bring up the screen/reset menu, sometimes the screen/reset menu will not turn on, but the home and back arrow keys on the bottom will flash a few times.
Any ideas guys? Loved this phone up until now
So after 200+ views and no comments I'd just like to add that I think I found the fix for this. I spoke with a few different HTC techs and tried multiple things before having to ship it out to them and right before doing so they had me reset what they termed the "Charging Logic"
To reset the Charging Logic
1. Power phone completely off
2. Once powered off, hold the Volume UP, Volume Down, and Power buttons for 2 minutes (my fingertips were sore afterwards LOL)
3. You should get a white background with the green HTC logo turn on/off multiple times. Almost as if it's trying to reboot...
4. After 2 minutes, let go of the buttons and let it reboot.
DONE!
Since I've done this, I've noticed my battery life extremely improved. My phone is no longer getting crazy hot, and the screen now turns on after an over-night charge!
Hope this helps others!
Does it matter what kind of charge you have on the battery when you do this? This is the first I've ever heard of resetting Charging Logic.
Sent from my HTC6500LVW using Tapatalk
disconnecktie said:
Does it matter what kind of charge you have on the battery when you do this? This is the first I've ever heard of resetting Charging Logic.
Sent from my HTC6500LVW using Tapatalk
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I'm not sure what you are asking by "what kind of charge". Could you clarify?
Soul TKR said:
I'm not sure what you are asking by "what kind of charge". Could you clarify?
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Does it matter what percentage your battery is at and does it work for rooted phones? Do I need to be on the stock Rom/recovery for it to work?
Sent from my HTC6500LVW using Tapatalk
disconnecktie said:
Does it matter what percentage your battery is at and does it work for rooted phones? Do I need to be on the stock Rom/recovery for it to work?
Sent from my HTC6500LVW using Tapatalk
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Sorry I'm not familiar enough with the developer side of things to tell you "it's ok" or "not".
What I can say is, the HTC tech never did ask me if my phone was fully charged or what percentage it was at. Which at the time was like 97% if I recall correctly. I am completely stock...
I would imagine this would work for rooted phones and it wouldn't matter what battery percentage but can't guarantee you...
I just wanted to come back in here and update this again. The above fix did not actually fix the phone as the problem came back again eventually. I am now on my third HTC ONE M7 and looks like I'll have to send this one back as well for the same issue.
I have a theory that it's either a problem with the OS or Light Sensor causing the screen not to turn on.
Can a mod take this thread off "fixed"
Okay I will try to sum this up. My S3 was working fine and everything randomly I noticed issues with battery calibration It would be 100% then I would calibrate it and then unplug and then I'd instantly drop to 85%. Thought It was a battery issue and made a point to get a new one later. Then it kept working for another month or so then It started really screwing up the shutdown menu would randomly pop up and I'd back out of it.
Then randomly 3 seconds later the phone reboots. And it would keep doing that randomly I thought it might be a power button issue. Then as time goes on it got really bad to where it would simply reboot and not make it past the bootloader, It would not "reboot" more like a complete shutdown then I'd have to power it again and have it do the same thing. Seeing how I could not even make it past the bootloader I got a new battery, waited a week for it and then I put it in and the same issue happened. It would not get past the bootloader.
So I kept trying and trying and trying and it finally booted past that. And it stayed on for a whole night. I did everything on it I normally would and it was working great. Then the battery was getting low so I plug it in and was going to calibrate it after it was charged, I go back to it and it's dead again won't get past the bootloader once again. I'm completely out of ideas on how to fix this I pop'd off the button and blew in there and the button seems fine and everything still no change. I also can not get into recovery. It trys and loads but then shuts off. Anyway if anyone has any ideas on what this is or how to fix please help! I need my phone back! Thank you.
I'm running MOAR Lite version.
UPDATE: Took the phone apart and took a close look at the button it looks 100% fine...I saw a video on youtube that requires you to complete tear the button off and it works. But I don't know if the button is my main cause of this issue or if it will actually work. Some says it works, some says it does nothing...Please let me know thanks...
UPDATE 2: It will show that battery with spinning circle in it for like 1 second then turn off again. (When it is plugged in)
That's odd. But when it comes to the power button, dismantling and what not 90% of the time will show 0 issues. It will look perfectly fine when it's not. You playing with the power button I assume were pressing hard and normally to try testing it. It's a common issues on this version of the S3 to have faulty power button and you would need to get it repaired. Odly even slightly atmospheric changes can cause it to act different at different points. Some days it works fine, other days a very slight brushing over can cause it to screw up and trigger a manual shut down (holding for like 10 or 15 seconds).
Assuming that it is the power button, or to try, just do a variation of things to the power button itself. Use your finger nail to jiggle it around with different pressures. During boot if it shuts off, it could be the power button internally stuck, just jiggle it around.
This is all I can think of unless you bring it in to get repaired.
I was encountering the exact same problem. I would try to get into download mode and it would sit at the "Downloading" screen for about 5-7 seconds then the display would go blank. It won't make it into recovery either. Based on the above recommendation I took the whole phone apart and sprayed a lot of compressed air directly on the power button mechanism and the plastic case pressing the button in. I didn't see anything broken with the button when I did that.
It seems to be working now, I can boot into my Rom. Don't know how long this fix will last.
Hi. So after a long wait I got my Zenfone 2 ZE551ML today. The first thing I did was turning it on and it turned on normally, then I proceeded to make the initial setup (logging into google account, etc) without any problems. Then after about 10 minutes of use the phone suddenly turned off with the battery being at around 35% and didn't want to turn on again. I read that old firmware (like the one that comes default with the phone) had battery display errors so I thought the phone had run out of battery, so I charged it for 8 full hours and I unplugged it now. To my surprise the phone is not turning on either. The only way I can make the screen show something is by connecting it to the charger, it vibrates and displays a white battery icon, eventually changing to fully green (fully charged battery, the green led indicator also appears) only to disappear like 3 seconds after. Can't turn the phone on while charged and can't even make the phone show the battery icon again (unless I unplug and plug again, repeating the cycle). So, what can I do to turn it on?
Thanks in advance.
xzifi said:
Hi. So after a long wait I got my Zenfone 2 ZE551ML today. The first thing I did was turning it on and it turned on normally, then I proceeded to make the initial setup (logging into google account, etc) without any problems. Then after about 10 minutes of use the phone suddenly turned off with the battery being at around 35% and didn't want to turn on again. I read that old firmware (like the one that comes default with the phone) had battery display errors so I thought the phone had run out of battery, so I charged it for 8 full hours and I unplugged it now. To my surprise the phone is not turning on either. The only way I can make the screen show something is by connecting it to the charger, it vibrates and displays a white battery icon, eventually changing to fully green (fully charged battery, the green led indicator also appears) only to disappear like 3 seconds after. Can't turn the phone on while charged and can't even make the phone show the battery icon again (unless I unplug and plug again, repeating the cycle). So, what can I do to turn it on?
Thanks in advance.
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I have a feeling that you did not hold the power button long enough. Disconnect the charger first, and wait for about 10 seconds. Then, hold the power button for at least 6 seconds. The phone should then vibrate and then you may release the power button. Other reasons why your phone may not seem to be turning on at all might be due to the back cover not being fully locked in, thus not making any contact with the power on the motherboard itself.
Do report back the results.
Rizzed said:
I have a feeling that you did not hold the power button long enough. Disconnect the charger first, and wait for about 10 seconds. Then, hold the power button for at least 6 seconds. The phone should then vibrate and then you may release the power button. Other reasons why your phone may not seem to be turning on at all might be due to the back cover not being fully locked in, thus not making any contact with the power on the motherboard itself.
Do report back the results.
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I did. Doesn't work. I also removed the back cover and pressed the power button with nails with no results either. Personally I think there's something to do with the power button as it doesn't even responds while charging (pressing it should display the battery icon) and the only time I could use the phone it didn't work to wake up the phone or setting it to sleep, only double tapping worked. What is strange is that it worked the first time I turned on the phone though.
Are you able to get into FastBoot mode? If so please try performing a hardware reset including wipe cache partition. Please see the following:
http://www.asus.com/us/support/FAQ/1011956/
If you have any questions or concerns please feel free to contact me direct at [email protected]. Please include a link to this review when/if responding.
Sincerely,
Frank
ASUS_USA
I got that several times when connecting my phone to the PC. I removed the back plate and disconnected the battery, after reconnecting phone booted up.
Sent from my ASUS_Z008D using Tapatalk
I am facing same problem.my zf2 power button does not work and unfortunately my mobile switched off.now I m not able to switch on again.nothing happen when I press power button. Is there any other way to switch on ?please suggest me if u get solution