I have a new T989 I bought without a contract. I have a Simple Mobile sim card. I have rooted and installed Juggernaut Rom. Before I rooted and now no changes in the fact when I install any sim I get no message of invalid or a place to enter unlock code.I know SM is suppose to work without unlock. But I havent been able to get SM to work at all. Do i need to flash another rom, because it seems that Im locked into Tmobile so far. Any help much appreciated!
cablemeblind said:
I have a new T989 I bought without a contract. I have a Simple Mobile sim card. I have rooted and installed Juggernaut Rom. Before I rooted and now no changes in the fact when I install any sim I get no message of invalid or a place to enter unlock code.I know SM is suppose to work without unlock. But I havent been able to get SM to work at all. Do i need to flash another rom, because it seems that Im locked into Tmobile so far. Any help much appreciated!
Click to expand...
Click to collapse
Which .apn are you using? are calls working with the exception of data and mms?
Sent from my SGH-T989 using XDA App
I have not changed the .APN. Nothing is working , there is a circle with a line through it in top status bar. Just get " mobile network not available" Im lost at how others have used Simple Mobile sims with nothing extra but to configure the mms/internet.
simple mobile is tmobile, you can use a tmo phone without unlocking with a simple mobile sim, i still have my simple mobile sim from when i used it on my vibrant, and i was able to make a call from my sgs2 without unlocking, so i might be wrong but you should try with an at&t sim, the apn settings for simple are on their site also.
Weird, I'm experiencing the same issue.
I believe the Simple Mobile SIM card is fine, because it works in /other/ (non-smart) phones such as my T-Mobile branded Motorola V195 and Nokia 6030 - I can place and receive calls and text messages.
But the Samsung Galaxy S II T989 is always stuck on "Searching" on the lock screen, and Settings: Wireless and network: Mobile networks: Network operators: Search now: only turns up "T-Mobile" and "AT&T" under Available Networks, both of which say "Your SIM card does not allow a connection to this network" when I tap on them.
Oh yes, and I did program the Access Point Names (APNs) as per Simple Mobile's instructions, twice.
Both with the stock ROM, and with Juggernaut-v4.1 (as it so happens). Baseband version T989UVKL1.
I'll try and find someone with a working T-Mobile SIM card, test that in the phone tomorrow, and report back.
Sim is prolly bad I had same issue when I first put my sim in try another simple sim, maybe sticking it in non smart phones Burns something cus that's exactly how it went down for me:/ when i was using an older phone as a temp, then bought the sg2 and didn't work try using ur sim on another smart phone if it doesn't read it it's toast like mine was
Sent from my SGH-T989 using xda premium
I tested a coworker's T-Mobile SIM card in the phone and had exactly the same problems (no network/unable to find network - just AT&T and T-Mobile), whereas my coworker was able to use my SIMPLE Mobile SIM card in their phone successfully.
I flashed my baseband from to T989UVKID *, and the behavior is the same - still saying that it's not registered, and still only shows AT&T and T-Mobile when I search for networks. Co-worker's SIM card still doesn't allow me to connect to T-Mobile, either.
I'm starting to think the IMEI for this phone might have been reported stolen, and maybe it's being blocked externally (I did buy it from a pawn shop eBay seller - albeit one with good feedback). Hopefully T-Mobile can tell me if I call them up.
*-Well, I loaded the zipfile from topic "1426001 - [RADIOS] CWM Flashable Modems" onto my sdcard and applied update from zip, and Settings: About phone says "Baseband version T989UVKID" now.
http://forum.xda-developers.com/showthread.php?t=1426001&page=18
probably blacklisted , sounds like this phone is blacklisted a lot people buying and selling before its even payed off , or getting a replacement and then selling
Sent from my SGH-T989 using xda premium
Ya sounds like that. You know what my brother had a vibrant brand new from someone on cragslist and then several months later his gave same problem. He was on Simple Mobile. He called t Mobile and believe it or not said they don't black list phones and say it is not possible for them to do so. It was different reps too that said the same thing. I don't know. Maybe true?
Sent from my SGH-T989 using XDA App
IMEI blacklisted
I just borrowed the SIM card from a coworker's AT&T phone. I had to unlock my Galaxy, but I'd purchased an unlock code a few days ago before I realized that the problem wasn't a SIM lock.
Sure enough, the phone works fine on AT&T's network. 2187 kbps down, 436 kbps up, 105ms ping (in my area).
It's definitely the carrier blocking my phone. Now to see if I can return it. Hey, it will work on the AT&T network now, or maybe the seller can catch the person that sold them the phone.
P.S. Judging by the threads on support.t-mobile.com, Support L1 doesn't have access to or know about the IMEI blocks, but L2 does. Case in point:
support.t-mobile.com/thread/15348
Incidentally, I don't feel that it's T-Mobile's fault that I got a blacklisted phone, although I would like it if they *published* their IMEI blacklists. In Australia, you can punch in an IMEI code and see if it's blacklisted.
amta.org.au/pages/amta/Check.the.Status.of.your.Handset
Related
EDIT: Just got off the phone with T-Mobile Tech Support, they tell me theres nothing more beyond a Factory Reset that could help the issue, and seeing as I've already done a factory reset a few times to no avail, I should look into getting my money back for this device.
Okay, so I purchased an HTC G2 from ebay. I know this was my first error in judgement, but I have a limited budget so i took what i could get.
Anyways, I currently have T-mobile on my Unlocked Iphone 3GS, but I've grown tired of Jailbreak problems and using 2G data speed.. So i Found this phone on Ebay, and purchased. when I got it, I quickly popped in my already active SIM card and got NO SERVICE, looked around on the phone and found the Network Settings, went to 'Network Operators' and searched for a network. T-Mobile and AT&T shows, but does not connect to either. when I inserted another T-Mobile SIM card, the same error shows. ( thought maybe my SIM was too old to receive 4g or some BS like that.. lol)
anyways, I dont need to Unlock my phone, I dont plan on using it on any other provider or in any other country. All i want is for it to work with T-Mobile, in america. is there anything I can do? or should I just send it back to the Ebay seller.
any information needed, let me know and I can get for you.. its running:
Android 2.3.4.
Baseband: 12.62.60.27U_26.13.04.19_M
Kernel: 2.6.35.10-g96de068
[email protected] #1
2.16.531.5 CL159515 release-keys
Is try a factory reset. Re insert sim. If still doesn't work call t mobile support. If still no go file an eBay complaint and send back broken phone for a refund.
Sent from my HTC G2 using xda premium
Okay, thanks I'll try that right now.
Also, do you think T-Mobile will offer support to me, although i did not purchase the phone directly from them? They got testy with me a while back when I was having issues with the Dash.
Okay, so I just tried both Soft and Hard factory reset and neither worked. re-inserted SIM and still get either "this SIM is unsupported" or "Unable to connect to this network"
I also get an Alert on the Drop-down menu that shows " the network (T-Mobile) is Unavailable.
byrd1bo1 said:
Okay, so I just tried both Soft and Hard factory reset and neither worked. re-inserted SIM and still get either "this SIM is unsupported" or "Unable to connect to this network"
I also get an Alert on the Drop-down menu that shows " the network (T-Mobile) is Unavailable.
Click to expand...
Click to collapse
How old is your SIM? The G2 uses a newer SIM; go ask for a new SIM at your local store
Sent from my HTC Vision using XDA App
OriginalGabriel said:
How old is your SIM? The G2 uses a newer SIM; go ask for a new SIM at your local store
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Thanked you instead of quoting! Oh well, this was useful advice actually.
He is right - I had to get a new sim card when I got my g2 in order for it to function as a phone!
Oh, see then I suppose I wasnt wrong in thinking that then. so, If I go to a T-mobile and just get a newer SIM card, all should be well?
OriginalGabriel said:
How old is your SIM? The G2 uses a newer SIM; go ask for a new SIM at your local store
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
My SIM is about a year old, I also tried my sisters SIM which is a bit newer and receives 4G on her LG Optimus, I can still try to get a new SIM though, my question is if its free or not?
byrd1bo1 said:
My SIM is about a year old, I also tried my sisters SIM which is a bit newer and receives 4G on her LG Optimus, I can still try to get a new SIM though, my question is if its free or not?
Click to expand...
Click to collapse
yes its free just tell them the sim is malfunctioning
Thanks, but after talking with T-Mobile tech support, we've found that my sim is up-to-date enough to receive 4g, and if its working in another phone then thats not the issue. it appears that the phone itself is malfunctioning in some way that prevents it from receiving any network. I've contacted the Seller and she's agreed to a refund. this is a real disappointment but its the only option left for me.
Unless anyone knows how to fix the problem of the G2 not accepting any network. After some research I've found this to be a common problem after an attempted Unlock of the device that went wrong. but, I've found no clear solution to it. Just alot of people complaining about it. I didnt attempt any unlock of this device, nor did I buy an Unlocked device purposefully.
the sad part is, I've only had the phone for two days, with NO SERVICE and i still love the device. IF i could find a more trustworthy dealer, without spending close to $100 more than I already spent, I'd love to use it.
Hello Guys,
Strange problem here, I am a simple mobile customer, using a Samsung Galaxy S3 ( Unlocked , rooted and have custom rom ). The phone was working perfect until 8 am yesterday! I didnt do any changes , all of a sudden the phone will not register to the Simple network.
However, the sim works fine with an S2! AT&T sim works fine with my S3 also! So i can't figure out what the problem is !!!
Thanks,
Joe.
joealex said:
Hello Guys,
Strange problem here, I am a simple mobile customer, using a Samsung Galaxy S3 ( Unlocked , rooted and have custom rom ). The phone was working perfect until 8 am yesterday! I didnt do any changes , all of a sudden the phone will not register to the Simple network.
However, the sim works fine with an S2! AT&T sim works fine with my S3 also! So i can't figure out what the problem is !!!
Thanks,
Joe.
Click to expand...
Click to collapse
Simple mobile user here. Works fine for me. maybe restart phone? check the network setting, maybe it routed to different carrier.
Might be blacklisted? Try to do a complete wipe and reinstall the system.
Sent from my SGH-T999 using XDA Premium HD app
Sounds like it was blacklisted.
I was wondering if blacklists apply to MVNOs. Like the case in point, will a phone blocked on T-Mobile work on Simple Mobile even though Simple uses Tmobile network.
As of 31 October 2012, the U.S. Cellular Providers are sharing IMEI/ESN data to ensure that phones blacklisted on one carrier CANNOT be activated on another carrier. T-Mobile and AT&T are also tied into the international GSM IMEI Blacklist Database to ensure that phones blacklisted overseas cannot be activated in the U.S. and vice-versa.
Sent from my SGH-T999 using Tapatalk 2
Is there anyway to protect yourself while buying a used phone off of ebay/craigslist to make sure the phone is not reported stolen later?
Thanks
Meet them at a service store if using craigslist for a rep to check the status.
Sent from my SGH-T999 using Tapatalk 2
Sounds like the imei is blacklisted likely stolen phone. I always buy phones online and ask that they have the original box so I can avoid this.
The phone was bought new though! I have the box and everything and it did work on simple mobile for about month and a half! the phone is rooted and flashed multiple roms but no luck!
joealex said:
The phone was bought new though! I have the box and everything and it did work on simple mobile for about month and a half! the phone is rooted and flashed multiple roms but no luck!
Click to expand...
Click to collapse
Go into settings and see if the imei still shows up? Sometimes the IMEI is lost while flashing roms. This would not allow the phone to get service. Was this after you flashed a rom?
I'm having the same problem! Except it stopped working around Friday which was December 14th. I've tried to troubleshoot this myself and the only thing I can come up with is that it's because I unlocked my phone. I got this phone brand new mid october and I've been using simple mobile with it since. Then last week I used that free unlock for Galaxy S3's and Note 2's via dialing the code in and going to the the network lock and switching it off. Last Tuesday, I tested it with an AT&T sim to confirm it was unlocked as I needed it for use in Japan and it worked fine. Then it suddenly stopped working last Friday.
Here are the things I've done:
1) Attempted to use a T-Mobile/AT&T SIM in my phone to confirm that my phone works and isn't "blacklisted" I've called and texted with those sims.
2) I put my simple mobile SIM into another T999 Galaxy S3 and it worked fine without setting up APN settings. I received my texts and voicemails as soon as the SIM was in. The only difference between my phone and that phone is that I unlocked mine and my friend left his locked It was the same model phone, the T999 T-Mobile version of the S3.
3) I've called up CS for Simple Mobile and they've went through all their "troubleshooting tools" and even called up their tech support with T-Mobile to confirm that my phone is getting coverage. The interesting thing that they kept telling me that is on their system and T-Mobile's systems, they see my phone as connected and idling which means I should be getting service.
4 and 5) I've factory reset my phone and bought a new sim card and did a sim swap and still no go.
And yes, if I type *#06#, I get my IMEI so I don't think my IMEI is "lost" unless there is another way to check. I've looked elsewhere for the solution and this is the only post where I found someone having the same exact problem as me.
The method I used for the unlock is this one: http://forum.xda-developers.com/showpost.php?p=34661189&postcount=1
Any help would be greatly appreciated! Thanks!
cPlantesome
joealex said:
Hello Guys,
Strange problem here, I am a simple mobile customer, using a Samsung Galaxy S3 ( Unlocked , rooted and have custom rom ). The phone was working perfect until 8 am yesterday! I didnt do any changes , all of a sudden the phone will not register to the Simple network.
However, the sim works fine with an S2! AT&T sim works fine with my S3 also! So i can't figure out what the problem is !!!
Thanks,
Joe.
Click to expand...
Click to collapse
Joe,
Is this issue resolved? Please let me know I'm also facing same issue..
Thanks..
Did u guy try get a new sim card from simple mobile? The sim might b bad. It worth a shot
Sent from my SGH-T999 using xda app-developers app
chityala said:
Joe,
Is this issue resolved? Please let me know I'm also facing same issue..
Thanks..
Click to expand...
Click to collapse
i got it same problem has no one fixed this or even no WY it happened . no help on the net anywhere
Phone probably blacklisted. Go to check esn free website. On the dropdown box look for the blacklisted imei and enter yours to see if it is in their system. You can also try calling T-Mobile.
Sent from my SGH-T889 using Tapatalk 2
Hello All,
I am having an issue where I am unable to get any data on my Unlocked TMobile Samsung Note II. I am currently using a ATT One X+ and get full bars of LTE service in my area, while I understand I will not be able to get LTE service on the device, I cannot get any data. The default APN on the phone was Cingular 410, I've also attempted to create a new APN mirroring the exact settings on my HTC One X+. I've reflashed the stock OS and bootloader and issue persists.
I've done some searching and found one similar issue, I am currently using a NANO LTE slim from my ATT iPhone 5 with a nano to micro converter. The post I found said the user had some issue doing this as well and went to ATT for a LTE Micro SIM and his issue was solved. I'm not sure how this would make a difference since the Nano to Micro works just fine in my ATT One X+.
I was under the impression from what I read online I would just need to pop in my ATT LTE sim into the Unlocked TMobile Note II and be on my way with any data lower than LTE. I have also verified I am successfully able to make calls with the ATT sim inserted into the Unlocked TMobile Note II
Any insight would be beneficial? Thanks!
Did you change the apn?
Sent from my SGH-T889 using XDA Premium HD app
I put my sim and it works just fine I get hspa
Sent from my SGH-T889 using xda app-developers app
Will of fire said:
I put my sim and it works just fine I get hspa
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Turns out I thing I got scammed, thanks craigslist. I think the modem is blown out on this phone, My phone will not even register a SIM is inserted in it anymore, even when using a TMobile SIM.
Is there anything I can do, go to TMobile or reach out to Samsung for support?
exp0se said:
Turns out I thing I got scammed, thanks craigslist. I think the modem is blown out on this phone, My phone will not even register a SIM is inserted in it anymore, even when using a TMobile SIM.
Is there anything I can do, go to TMobile or reach out to Samsung for support?
Click to expand...
Click to collapse
Would you mind sharing what happened and what's wrong with the modem? When you bought the phone, didn't you put your sim in and test it?
exp0se said:
Turns out I thing I got scammed, thanks craigslist. I think the modem is blown out on this phone, My phone will not even register a SIM is inserted in it anymore, even when using a TMobile SIM.
Is there anything I can do, go to TMobile or reach out to Samsung for support?
Click to expand...
Click to collapse
You need to do some work, but im pretty sure everything can be back up and running, another user was able to restore the blown efs/nv/modem on a messed up GNII, once he had that working, even injected a Behold imei onto the phone and get full service...
Search the forum for the thread, ill try to find it and post it here for ya
Edit: here is what the guy did... the links he refers you to should show you all the steps you need to do... hopefully this helps....
"Here is what i had... i lost my note and got a replacement.. then i found my note in my girls car.. no service i insert my sim no service my imei was blacklisted. so i googled ways to change my imei. no dice the terminal emulator way didnt work. i said i got a paper weight and i can **** with it so i did.. got in the service mode *#197328640# and toyed with everything in there.. lost all the network setting and signal and in the
umts /debugmode /common/ rebuild nv it said it will delete my efs part. so i did haha lost my imei bootloader serial number and everything that makes my note a phone. a few days later i was at it again but this time i was going to fix it hoorah! so read and read bout efs part and googled some more and more.. and found this..
http://forum.xda-developers.com/showthread.php?t=1801997
what i did was backed up my new notes efs/ nv files and used them in my other note.. now i have 2 notes with same serial number and imei i gave one to my wife and both are working like new.. but having 2 phones on same family plan with same ime/sderial numberi just wont cut it. so i decided to change the imei and foud this....
http://forum.xda-developers.com/showthread.php?t=1804123
the old imei is bad and wont work so i need a different one.. lucky i had a old samsung behold2 laying around the house .. turned it *#06# a new imei!! yay now i dont have a clone phone but more of Frankenstein monster.. cool huh when i log in to my tmo account it says samsung behold on the other line,,
this is for educational purposes only goddamit "
Sent from my SGH-T889 using xda app-developers app
Hello,
A bit about my Nexus: Bought it online, it's the Domoco version, unlocked, rooted and been using just fine with many custom ROMs.
So yesterday morning, I was talking on the phone with a friend without any problem. After hanging up for a few hours, when I was about to call someone else, I realized my phone didn't have any signal at all. And it has been like that until now, about 48 hours.
It happened so suddenly without any warning. The phone has never been dropped and everything else working just fine.
So here's what I have tried:
- Restart the phone (multiple times)
- Batter pull (multiple times)
- Factory reset the phone (multiple times)
- Wipe cache and dalvik cache in CWM (multiple times)
- Downloaded SetCPU and set the minimum to 700Mhz (instead of 350Mhz)
- Reflash the ROM and tried with other Custom ROMs (I tried Xenon, Xylon, PA, and Carbon ROMs)
- Reflash the Radio and tried with other Radios too (I tried UILH1, XXLH1, SC04DOMLE3 and some others ...)
- I also went to Tmobile and request a new sim card - same problem.
- I borrowed a sim card from another Tmobile customer to try it on my phone - no signal - but the sim card works just fine on his phone.
I ran out of thing to try and I dont understand what happened ... anyone has an idea or something else for me to try ?
Anyone experience this before ?
Welcome too my hell. I have a playstore one now but my first Gnex was an international one and it has this same issue. Its a PCB problem a warranty would fix. I'm near Chicago and a few people have told me there is an electrical engineer downtown that fixes stuff like this. I don't have a price but I think something like this is your only option. Mine sadly is still a battery charger:thumbdown:
Sent from my Galaxy Nexus using xda premium
I know it sounds stupid, but have you tried toggling airplane mode? I run into the occasional loss of signal when im at work [fair to weak signal in the big metal box], and a reboot is the only thing that fixes it for me. Mines a play store model.
bodh said:
I know it sounds stupid, but have you tried toggling airplane mode? I run into the occasional loss of signal when im at work [fair to weak signal in the big metal box], and a reboot is the only thing that fixes it for me. Mines a play store model.
Click to expand...
Click to collapse
Ah yes, I actually did try that too but forgot to mention. I tried toggle airplane mode on and off, also the 2G only mode on and off. But it didn't help with anything.
Thanks for the suggestion.
JediDru said:
Welcome too my hell. I have a playstore one now but my first Gnex was an international one and it has this same issue. Its a PCB problem a warranty would fix. I'm near Chicago and a few people have told me there is an electrical engineer downtown that fixes stuff like this. I don't have a price but I think something like this is your only option. Mine sadly is still a battery charger:thumbdown:
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
So I guess I have to look for an electrician then, cause I have this phone just a little bit over a year so warranty is a no go for me.
Thanks for the idea.
PS: anyone else has more option for me ? I just wondered if I have bricked my phone ... cause I flashed lots of diff. ROMs to try out but never gotten a bricked phone before, could this be a bricked phone ?
Bricked refers to a phone that does what a brick does: nothing. It doesn't boot, it does not light or attempt to boot, it does nothing. This is a signal issue..I have no prior experience with docomo, but this thread came up on search: http://forum.xda-developers.com/showthread.php?t=1574018, maybe it'd be helpful. Have you converted it to yakju or takju and tried a google factory image?
And this: http://forum.xda-developers.com/showthread.php?t=1554150. If it is a circuit board, it kinda looks like s.o.l., and im sad to say that to you.
I wanted to let you know that I experienced the same issue. I bought the unlocked Docomo Galaxy Nexus, and had it working fine on T-Mobile for half a year, and then suddenly had no signal on Tuesday. Nothing I did - factory reset, battery in and out, sim card in and out - could fix it. Have you tried using different sim cards in your phone to see what works and what doesn't?
I figured out that my phone will accept AT&T, and actually does connect to T-Mobile while roaming (I used an international sim card). But, my phone will say "Cannot find mobile network" when any T-Mobile sim card is inserted.
chowabbajack said:
I wanted to let you know that I experienced the same issue. I bought the unlocked Docomo Galaxy Nexus, and had it working fine on T-Mobile for half a year, and then suddenly had no signal on Tuesday. Nothing I did - factory reset, battery in and out, sim card in and out - could fix it. Have you tried using different sim cards in your phone to see what works and what doesn't?
I figured out that my phone will accept AT&T, and actually does connect to T-Mobile while roaming (I used an international sim card). But, my phone will say "Cannot find mobile network" when any T-Mobile sim card is inserted.
Click to expand...
Click to collapse
I also have the same problem with the docomo phone. ATT Sim card works. Tried other's T-mobile sim cards and it doesn't work. I wonder if somehow the IMEI has been blocked by T-mobile.
wocman said:
I also have the same problem with the docomo phone. ATT Sim card works. Tried other's T-mobile sim cards and it doesn't work. I wonder if somehow the IMEI has been blocked by T-mobile.
Click to expand...
Click to collapse
I know others who bought their GNEX through the Play Store and those work just fine with T-mobile. I tried their sim cards in my phone and it doesn't work. I don't think T-mobile is intentionally blocking the docomo phones, because I'm getting T-mobile through roaming, when I use an international sim. My guess is they're doing something to the cell network that just somehow leaves our configuration out. Hopefully it's temporary, but who knows.
Worse case, I'll just purchase a Nexus 4, because I love 4G data for just $30/month with T-mobile. Anyone else got suggestions?
wocman said:
I also have the same problem with the docomo phone. ATT Sim card works. Tried other's T-mobile sim cards and it doesn't work. I wonder if somehow the IMEI has been blocked by T-mobile.
Click to expand...
Click to collapse
Alright, update on this and there' good news. I called Tmobile and they said my IMEI is actually Blocked. The reason, according to him, is that Tmobile usually sweep the network to clean up all "un-supported" devices, so my device is apparently one of them and therefore got blocked about 2 days ago.
So he said for this, he needs to escalate it to business support and they surely can unblock it for me, but I have to wait until Monday since they don't work on weekend. But well, that's surely a good news. phewwwwwwwwwwwwww !!!
So to all of you guys who are in the same situation, make sure you call Tmobile first before flashing crazy like I did LOL.
Thanks for all the help.
I'd love to know if you are able to get this unblocked and working as I have the same problem as of Tuesday. I was traveling and went into a TMO store, and they told me it was NOT IMEI blocked. In fact they looked at the IMEI and read the page and said 'it was not eligible for blocking'.
I called TMO to see if my phone is IMEI blocked, and through three levels of support the universal answer was no. I'm now fully confused because if it's a hardware issue, why did several people all have the same problem all on Tuesday. For those others who are having issues, can you see the TMO network but not connect to it? That's what I have, I can see TMO and AT&T but haven't been able to connect to either one since Tuesday.
simple23227 said:
Alright, update on this and there' good news. I called Tmobile and they said my IMEI is actually Blocked. The reason, according to him, is that Tmobile usually sweep the network to clean up all "un-supported" devices, so my device is apparently one of them and therefore got blocked about 2 days ago.
So he said for this, he needs to escalate it to business support and they surely can unblock it for me, but I have to wait until Monday since they don't work on weekend. But well, that's surely a good news. phewwwwwwwwwwwwww !!!
So to all of you guys who are in the same situation, make sure you call Tmobile first before flashing crazy like I did LOL.
Thanks for all the help.
Click to expand...
Click to collapse
I'll call up T-Mobile tomorrow and ask if they IMEI blocked my device. I had them reset my signal and give me a new SIM card, but didn't realize it could have been IMEI blocked. I'll give them a call on Monday and let you know what the result is. Maybe it won't be too late to cancel my order on that Nexus 4...
I'm quite confused. I've been told last Thursday in a TMO store and with tech support that I didn't have an IMEI block, and the same with three reps tonight. I know the Sim Card is good, and so I'm being told its a hardware issue. However, several of the same phones had the same issue on the same day, so I can't buy it's a hardware issue. Has anyone with this issue flashed a new or different radio into the phone, either before or after the service loss? I have not, running it as it came out of the box.
I just got off the phone with T-Mobile Support, and they told me the device is not blocked. The reason is that T-Mobile cannot block or unblock devices that are not registered to T-Mobile. So I'm back to square one on this.
chowabbajack - When did you first have a problem, last Tuesday? Did you prior to that do any flashing or radio changes to the phone?
We're in the same spot....
alexwinsberg said:
chowabbajack - When did you first have a problem, last Tuesday? Did you prior to that do any flashing or radio changes to the phone?
We're in the same spot....
Click to expand...
Click to collapse
I did not do any kind of flashing or radio changes prior to Tuesday, when I lost signal.
chowabbajack said:
I did not do any kind of flashing or radio changes prior to Tuesday, when I lost signal.
Click to expand...
Click to collapse
That makes me think its something to do with the radio software, because I am the same the problem overall doesn't seem as large as the number of phones I perceive were bought on the Docomo deal.
Ive been using the docomo version of the nexus as well on tmobile for almost a year and it was since last tuesday when it no longer recieved any singal. with some digging around and too many phone calls, I found that the imei number on the phone is not the same as the one under the battery. i have the generic 004999010640000 imei right now and it not sure how i got it. as i bought it unlocked.
what i have tried:
reboot, battery plug, reinsert sim, factory reset, root and flash, got a new sim card, relocked, unlocked
sim card works on other phones.
also i have called tmobile and samsung endlessly and this is what i got:
tmobile cannot unblock the imei since it is not from them.
samsung is redirecting me to their japan branch.
docomo i cannot reach.
my phone before last tuesday:
unrooted stock 4.2.1
been testing different things to see if there is any way to restore the imei
also using root explorer, i cannot find my efs folder....
I've got the same problem since last Tuesday with my GNex and T-Mobile.
Mine is not from docomo though, but the French phone provider SFR, unlocked through FDocomo apk.
Rooted phone, running 4.2.1., no changes whatsoever in the past month and it worked fine until Tuesday, so I don't think I'm responsible for having no signal.
Honestly, I am relieved to see we are quite a few to have this problem, and also very pissed at T-Mobile for causing all this. What should be the next step then? Is there any chances they fix the issue quickly? If not, I might just go to the competition. I've tried AT&T sim cards and they work fine.
vanessax17 said:
Ive been using the docomo version of the nexus as well on tmobile for almost a year and it was since last tuesday when it no longer recieved any singal. with some digging around and too many phone calls, I found that the imei number on the phone is not the same as the one under the battery. i have the generic 004999010640000 imei right now and it not sure how i got it. as i bought it unlocked.
what i have tried:
reboot, battery plug, reinsert sim, factory reset, root and flash, got a new sim card, relocked, unlocked
sim card works on other phones.
also i have called tmobile and samsung endlessly and this is what i got:
tmobile cannot unblock the imei since it is not from them.
samsung is redirecting me to their japan branch.
docomo i cannot reach.
my phone before last tuesday:
unrooted stock 4.2.1
been testing different things to see if there is any way to restore the imei
also using root explorer, i cannot find my efs folder....
Click to expand...
Click to collapse
I have the exact same generic IMEI number as you, which does not match the number under the battery. I'm not liking the news that you did flash and still no go. I'm a novice at this stuff so please keep us posted.
I purchased my Samsung S3 from a local pawn shop, I have the receipt and all. I got it home, I use net10 service, popped n my sims card, which I have done many times, the phone worked fine for little bit then I started getting an ATT error message saying "this device has been blocked from network access" I contacted Net10 they changed settings on their end it would work for few minutes then go right back to the error. I have called at&t, cant get thru to the actual customer service (it seems if you dont have an att phone number you cannot get to technical support) had to call the store of course they gave me stock answer, nothing they can do.
Is there anything I can do? would rooting it fix this or is there a program? Unlocking it? help I am desperate, already sold my other phone to buy this one!
SCREWED & IRRITATED:crying:
I would say try unlocking it. at this point it won't hurt.
Sent from my SAMSUNG-SGH-I747 using Tapatalk
What version of android is the phone currently on? There are guides here on xda that will allow u to unlock right from the phone if you're on stock 4.1.1. I bought my s3 in May and use straight talk (at&t) and never had issues...