[Q] [observation & Q] ER3BUS XL3.6 possible Mobile Network issue - Desire HD Q&A, Help & Troubleshooting

Hi everybody,
upgraded to ER3BUS XL3.6 and had a great experience so far. However, there is one observation I have so far, and may not be the ROM at all, just wondering if somebody else came across it.
Occasionally, while having 5 bars reception the mobile network does not seem to work. Sometimes it indicates 'G' (GPRS only I believe) so I expect slow network, but it does not seem to work at all. Other times there is no mobile network indicator, so I though the carrier had an issue, however restarting the phone seems to fix it, ie the indicator shows G/E/3G after the restart, same location at my desk at work. This leads me to believe, that something in the phone/ROM stops.
As I said, just a suspicion, no proof, don't know where to look to find out. Does not happen all that often (once/twice a day).
Any suggestion in where to find relevant log files to look through AND WHAT to look for appreciated. I am a WINDOWS man (there, I have said it ), trying to get into Android .
Thanks
KORE

Related

Problem with Skype

Has anyone been using Skype lately on their Qtek 9090? I'm having a problem using it. When I make a Skypeout call it will suddenly hang up the call, and although the Qtek says the Wifi connection is still active I can no longer access the internet on it. If I close down the wifi connection then try to reconnect it can't do it anymore, I get no connection at all unless I soft reset and then it connects fine.
Anyone know if there is any kind of problem with wifi on the qtek 9090?
Thanks,
Dimitri
I have your problem
Yay, finally someone suffering the same issues as I do!! I have this on an XDA IIs which is based on the same HTC Blue Angel as your 9090.
Have you tried skype what stood next to your AP? In my case I dont get the problem with max signal, but with anything less it shows its self.
Not alot of help of course, if you have to stand next to the AP you might as well sit at a PC and use that version!
Have a look at:
http://forum.skype.com/bb/viewtopic.php?t=12511&sid=c7678729e0141ce3db97a475731b419a
And please add a 'me too' comment to the end of said message. The skype devs pick up stuff from their forum and 2 people with the same issue might mean they fix it.
To be honest, since skype hangup kills wifi for *any* application (soft reset required), it is likely microsoft's fault - skype is simply uncovering a bug in MS's software. Put simply, no app, no matter how badly behaved should be able to take out your internet connection. I have a suspicion that this problem is initiated by some kind of malformed packet. I have seen the same problem with bluetooth. I think it takes out the IP stack, rather than just yr wifi.
Anyway, here's hoping for a fix...
Nigel
Hi veletron,
I saw your reply just after writing a post on the Skype forums. I'm sure what you think is wring is pretty right but I'm really hoping that it's a Skype problem as I don't see any fixes for the problems that exists with the Blue Angel being forthcoming.
After reading your post on the Skype forums I realised that I had already had a full conversation using skype when I was sitting at my desk but as soon as I try to get more comfortable futher away they cut out. What's strange is that even when I'm next to my AP, I don't see any difference in the signal bar.
Dimitri
Hi
WiFi reception on the blue angel is known to be sh1te. I wish they had included a dell style bluetooth/wifi antenna on the top!
I played around with some units in PC world, alongside mine. They were getting a much better signal from the BTopenzone AP than my XDA did.
The other HTC devices saw several updates during their lifetimes, hopefully the blue angel will get fixed. I have so far encountered about 25 bugs, some of which are pretty serious ones.
Nigel

'Radio' Lockup Issue - My take (And some good news..)

A few people have been having the same issue as me with more recent AKU3.* ROMs, wherein the radio features (GSM/UMTS,GPRS etc) - cease to function. Symptoms include the connectivity icons becoming non-responsive to stylus-press, and phone calls starting, but no call being made (silence) - and calls refusing to end.
This has been driving me nuts, and just when I think a new ROM (CE or Radio) has solved it, it re-appears. I have been playing around with everything I can to either diagnose, or solve this problem, and this is what I have found:
The phone only locks up, when handover between GSM and UMTS has occurred several times. I use the Hutchison 3 network in .au, and the coverage in Sydney is a bit spotty - hence the frequent handover to 'Roaming', and back again. Now that I have disabled the GSM functionality (i.e. just use UMTS, in the 'band' menu in 'Phone' settings) - I haven't had a single phone lockup.
To the other people having this issue: does this pattern of use sound familiar? I.e. is your main carrier UMTS, roaming to GSM? I'd like some feedback to see if we can isolate this, or if this solution works for other people
Hey
Had this problem many times with all kind of roms.
Usually the icons would react to clicks, but internet wouldn't work and also calling.
When I would turn on flight mode, the right icon (your reception) would change and gets a little cross (telling its disabled). But the left one would still be stuck on G/U as connected. It would take a min or 2 before it finally updates to a little cross saying its disabled. Then I can disable flight mode again and the phone would work (most of the time)
I live around 70 km from my work and I drive back and fort every day. In the car my universal is in the charger and I have always live messenger connected and AS for email.
during this trip my reception is lost twice, besides that it switches a couple of times from Umts to Gprs.
I've updated my phone to 1.14 radio en helmi 3.5 aku rom. And have experienced a couple of times what you discribed. The 3G and G/U icons wouldn't react to the stylus and the phone seems to be stuck. The device itself still works. But I have to soft reset to get it going again.
So after reading your story I can say this scenario refers to my experience.
I'm gonna try your solution from off today and let you know
I have only GPRS here and this problem happens to me with all AKU3.x versions even with different radios (1.09 -> 1.14.10) ... I still believe it has nothing to do with ONLY hand-over ... I reverted back to AKU2 and it never happened since then
Same here....
I have similar experiences with UMTS and GSM handover issues. I observed that sticking to one band (in my case GSM since it is more prevalent than the other in countries I go to!) is the way to go. When in M1, I got dropped problematic calls and my SMS were delayed but when I stuck to GSM only then everything was back to normal. I have been trying out the new Radio Rom 1.14.10 with Helmi AKU3.5 for 3 days now and am not having handover issues! Could be the Radio Rom or the Rom itself but if it acts up again then I know what to do then! Hope this helps!!!
The problem is in rilgsm.dll file.
I can tell that it is solved in crossbow.
mamaich said:
The problem is in rilgsm.dll file.
I can tell that it is solved in crossbow.
Click to expand...
Click to collapse
would replacing the file in the current aku3 roms with an older one fix it?
i myself dont have the problem but allot of 3.2 wizard testers do.
Good to know, that I'm not the only one with this problem. I have seen this behaviour in all ROMs, not just the AKU3 and can confirm that it iseems to be related to the switchover between UMTS and GSM.
It also only seems to happen only when you have the internet connection open, which will always be the case when you use push-mail.
I had similar problems with the MDA III, whish I used before. Maybe it will get fixed in Crossbow - but by then we'll likely all have new phones.
^^
My internet connection is also always active. I have now switched from AUTO network to WCDMA (umts).
Going to see if this helps. After that I'll try the GSM band to see if it makes a difference
But it's something my device always had problems with, so I guess it's ROM independent
I'd like to see if that rilgsm.dll can be re-used. Unfortunately, the coverage of UMTS in the area where I live is far too spotty to be comfortable with pinning the radio band to UMTS.
However, I'm interested in your thoughts.
I must say that I agree with biso007. This problem started to occur when I upgraded to AKU3 roms. Before, I was on AKU2 with the exact same radio rom (I didn't flash it!) and never had any issue. Combined with mamaichs comment that it is related to a DLL file, I would say that the problem is indeed not related to a radio-ROM but to the AKU ROM.
Just my 2 cents....
I had same problems with Radio lockups on my UNIVERSAL. I've tried different ROMs with no luck. BUT after changing my Radio rom back to latest from T-mobile (1.10.03) everything back to normal- all day driving with GPRS on - no lockups at all!!! 100% solution is..... use old radio rom.
Would not mind downgrading...
I have lockup issues as well... if this really helps, I will downgrade the Radio ROM without hesitation. Where can I find thsi Radio ROM; is it on the xda-dev FTP site?
Thanks,
-Ireneus
Hi All!
Yes, this issue is the most annoying among all other issues, and it makes UNI impossible to use as the phone for business communications.
I confirm that lockup issue existed on EACH radio version I used and on EVERY ROM version.
I don't think this issue is caused by the GSM Band switch or Internet connection active or anything else specific, because this lockup happend even on networks with no 3G at all and no internet connection active and also BT and WiFi off.
It happens when I start intensivelly use my UNI for calls, sms, open contacts, view appointments (note: No 3-d party software at all).
I also mentioned that the issue happens more often with the battery level below 50% or so and almost rarelly happen on external power.
Another "good news" here is that if you receive an SMS during that intensive operations, you will permanently lose it after the phone lock up.
Thank you,
Dmitry.
I wonder is this is just a Universal issue? Or do other devices have the same issues; I mean as frequently as on the UNI.
If it is just the UNI than indeed it is useless as a phone and nothing more than a beeping, brick with a nice VGA screen. I basically fidn it hard to believe that this is the case and I would like to know if there is anyone out there, who does not have lock-up issues with the UNI and I would also like to know from the people who are testing Crossbow if the lock-ups still happen?
All input appreciated.
-Ireneus

Is it network, WM6, or the unit problem?

The problem is one of the most annoying ones you can have: it appears only from time to time and you don't know when and even when it does you don't notice.
Simply my phone is not accessible for others even it shows full range and so on. The message "...the phone is switched off...". This problem occurs in as far as I remember 3 releases of ROMS (full, vanillas, etc). The radio ROM was also changed. I don't remember having such issue in early WM6 or in original 2005.
Since it's not related directly to any of the releases I post it as a new thread.
Now I have 3 options:
1. Downgrade to 2005
2. Throw the unit through the window, wait until end of contract and buy an iPhone
3. Try to fight with T-Mobile UK - which is not really an option since I just recovered from fighting with Orange for over a month
Does any of you experienced such problem?
Any known issues with downgrading to 2005 like ISPL required before flashing original ROM?
Any suggestions?
Adigital said:
...
Any known issues with downgrading to 2005 like ISPL required before flashing original ROM?
..
Click to expand...
Click to collapse
Well, I got the answer - couldn't wait and did the downgrade using original ROM. If anyone interested it went without problems. No ISPL needed. Connected, fired-up the exe file and worked OK.
I'll see how about the availability problem.
Ok, seems that it's only me having the conversation ;o)
I apologize for the thread location - it doesn't seem to be related strictly to WM6 anymore as I...
...installed WM5 and did some tests:
(I have voice mail switched off)
- Call waiting enabled = no calls allowed when GPRS active
- Call waiting disabled = no calls when transferring data (large file) but received when no transfer
- Used W660i SonyEricsson handset - could receive calls regardless of GPRS activity
Rang T-Mobile tech support where they told me that this is network feature that when internet connection is active no calls are allowed and since my voicemail is turned off all callers get message that my phone is switched off. In the light of GPRS specification and my tests this is a bull****.
Now I'm asking anyone on UK T-Mobile Web'n'Walk and who wants to help - please do such test. Just try to call your number from different phone when opening a web-page.
This is pretty important to me - I need internet on the move and don't want to get rid of my MDA.
Thanks in advance!
Hi there,
I'm on T-Mobile UK too and I ran some tests myself and found that you are absolutely correct. When you transfer data you cannot receive phone calls.
I've got an O2 device with me I can do some more tests on and I'll also try and borrow my Wife's Samsung and test that too. I'll post my findings here.
Cheers
Alex
ok, i've just tested this on an O2 3G device and there was no problem, next to try a none windows mobile t-mobile phone.
seems this problem has been around for while and on other networks.
http://www.freenfo.net/mobile/archive/index-t-64022.html
ok, final test and conclusion.
I tested the same o2 phone as above but in a NON 3g area (i.e. gprs only) and found the exact same issue.
conclusion: this seems to affect all types of phone and multiple networks but only when using gprs NOT 3g.
I'm suprised we havent heard more about this problem.
cheers
Alex
Thank you Alex very much for your help.
I did some research on the topic last night and found the same info as guys in the thread your linked. It must be that T-Mobile UK operates in NOM-2, which allows to suspend GPRS session only when no data is transferred. When packets are transmitted the device doesn't 'see' incoming calls as it's 'busy' with dealing with the packets. NOM-1 is 'able' to encapsulate information about incoming call into one of the packets and the device is notified about - so it can react, suspend the transmission and pick up the call.
The fact is that our MDA/Artemis uses Class B of GPRS which doesn't allow simultaneous CDA/GPRS at the same time. Even if it can suspend active data transfer it is the network that has to support that feature.
What I must notice is that I had lot more problems wiht this when I was using WM6. It seems that there were some packets transmitted by the system or something. I had my mail set to check servers every 15 mins at the beginning but lately ony once an hour or two. Other soft that could transmit anything was Weather module from SPB or Touch. Now when I'm on WM5 and was checking the issue during loading a page I was unavailable but as soon as a page was completely loaded my phone was accessible back.
My surprise is that if the 'issue' seems to be quite normal and there is nothing to do about it why I couldn't find any info about it here. Doesn't it affect anyone of our community?
I may be wrong with the WM6 expirience but still. If WM6 works fine in that respect it must have happened that someone missed a call when browsing the net.
i hadnt noticed to be honest
mugglesquop said:
i hadnt noticed to be honest
Click to expand...
Click to collapse
Did you try ringing your phone when it was loading a long page or downloading a file?
TBH I think I've noticed it just as much on WM6 as I did (or didn't) on WM5, I think I put these odd voice mails turning up down to weird WM issues! Now I know the truth though.
Obv. there isn't a lot we can do about this and I'm not prepared to turn off my Windows Live Mail or my direct push. I think we just have to wait until our contracts are up for renewal and get over to a 3G device - I'm liking the look of the Touch Cruise myself, or the Touch Dual if I want that keyboard back and by the time my contract is up I think they should be on T-Mob UK.
does the same thing happen in Edge areas or as that rolls out will the problem disappear?
I'm not sure about how EDGE works but the problem affects GPRS rather than 3G due to the fact that GPRS and the incoming call are submitted alongside each other and 3G is seperate. I don't think t-mob uk have edge running yet so I can't test, perhpas some else can test for us.
Bro.. My first 3rd party ROM is the Touch 3.0.. and yes.. my connnection did go off once a while (no bars as well).. that was kinda irritating. I have to go to connection manager and toggle my data connection or something like that, before my phone will get the GSM signal.
And yea.. the original WM5 and WM6 have no such issues.. I wonder if this is because of the new radio version..

GPS kills Mobile Network

I have this rather annoying issue on the Desire. The phone is brand new, i bought it upon release. The problem is that whenever i enable GPS on the phone the Mobile Network connection gets killed. Attempting to reactivate it by switching mobile network on and off does nothing.
The only way to get the mobile Network back up again is to switch of GPS and reboot the phone.
Has anyone else encountered this problem? (i searched the forums, only found one user on these forums)... It could help me figure out if this issue is limited to my device...
Regardless, I already contacted HTC on this matter, i will post their response here as soon as i get it.
Thanks!
Odd. The only thing that springs to mind is that somehow the A-GPS is messing with your network. Try disabling A-GPS.
Is the phone bought from the network provider? If so, any network incompatibilities is their responsibility. Or even if it was store bought, you have reasonable expectations from HTC that it should work with local networks. If its gray import however, you're probably on your own.
Yep same issue with my HTC: When GPS enabled -> No more data transfer.
I'll also send a mail to HTC.
I reset the phone to factory settings today and to problem is now gone. My best guess is that the issue was caused by a third party app i installed (i'm not sure however, since all apps are sandboxed).
I installed two apps that made use of location services: GPS Status and Trapster. I'll download them again to see if they are the cause of this problem.
Please post back here if the factory reset works for you. This could help other people that experience this problem.
BTW, does anyone know of way to read error logs of the device? The OS must have software errors logged somewhere...
Thanks for the replies!
Received an answer from HTC (sent a mail about my Data Connection Problem few days ago):
"Thank you for contacting us in regards to connectivity on your Desire, I can help you with that. This issue has been reported to our developers for investigation and we hope to have a solution available soon. I trust that this resolves your query"
Hope also this "solution" will be available soon...
Guys,
I did a hard reset (return to factory settings ) on my Desire today and guess what:
Both my Data problems (no data after use of Wifi and or GPS) are gone !
Tested several times Wifi & GPS , also did a reboot and tested again, all seems working again, no more 3G data problem anymore.
So I guess one of the extra apps I installed caused the 3G Data Connection issue.
I'll reïnstall them one by one to see if I can catch the "guilty" one.
I also hope that problem doesn't return after a while without a cause.

1st issue after official Mango update

Hi to all,
I have just officially Mango updated my LG Optimus 7 four days ago. Overall I'm very pleased with this new OS version, despite that in my country (Mexico) some services don't work yet (bing vision, artist art in lock screen, turn by turn navigation with bing maps app, etc.).
I started to think that WP 7.5 was almost perfect, until i discovered a 3G connection issue that didn't have before. Since yesterday I have noted that sometimes my 3G connection doesn't work after i turn it on: the 3G logo doesn't appear near to to the signal bars and, of course, i can not navigate in internet using internet explorer. I also found that this issue gets temporary fixed if i reboot the phone.
Using the search tool in this great forum, i've found that very few people had this same or similar issue , but it was before Mango update!. Since it appears that nobody got a solution at all (other than rebooting the phone or turning on-off airplane mode), i would like to know if anybody here have had this issue after Mango update and if there is a better solution than rebooting.
Thanks in advance for your help, have a nice day and keep enjoying this wonderful new OS.
P.S. Sorry for any writing misspell, English is not my native language
Hi, I was in Mango before and now i have received the official update as well. I also saw that the Bing search page does not fit the screen and also does not contain the bing audio to identify songs. Does it happen to you as well? Regards and thanks
Coatl35 said:
Hi to all,
I have just officially Mango updated my LG Optimus 7 four days ago. Overall I'm very pleased with this new OS version, despite that in my country (Mexico) some services don't work yet (bing vision, artist art in lock screen, turn by turn navigation with bing maps app, etc.).
I started to think that WP 7.5 was almost perfect, until i discovered a 3G connection issue that didn't have before. Since yesterday I have noted that sometimes my 3G connection doesn't work after i turn it on: the 3G logo doesn't appear near to to the signal bars and, of course, i can not navigate in internet using internet explorer. I also found that this issue gets temporary fixed if i reboot the phone.
Using the search tool in this great forum, i've found that very few people had this same or similar issue , but it was before Mango update!. Since it appears that nobody got a solution at all (other than rebooting the phone or turning on-off airplane mode), i would like to know if anybody here have had this issue after Mango update and if there is a better solution than rebooting.
Thanks in advance for your help, have a nice day and keep enjoying this wonderful new OS.
P.S. Sorry for any writing misspell, English is not my native language
Click to expand...
Click to collapse
reseat yr sim card if u have connection issues...
Castrow,
The bing screen fits well on my phone, however, i don't have bing audio service too. I hope this feature (and others) to be available soon on our countries.
Magpir,
Thank you very much, i'll try your suggestion, maybe it's the sim card altough i never had this problem until i upgraded to Mango version.
I'll post again if this solution works.
Best regards,
I had this issue in the past, until the NoDo Update was released!
After NoDo, ISSUE SOLVED! Internet connection outside Wifi perfect, and it managed perfectly. BBBUT
Now mango is launched! WTF! The problem is here again! After mango, the 3G connection is wooooooooorrse! Who else feel the same situation? Anyone that felt, could solve it somehow? It seems that drivers are not updated, I don't know. Please, don't say that it may be my Carrier! IT IS NOT! =)
Let's find together the solution guys!
Hi ralex3000,
Let me tell you that i've followed the Magpir's suggestion and it has worked at least during a day. I haven't used the 3G connection very much but i can tell you that every time i turned it on, always had a clean and quick connection.
This is what i did:
1.- Turned off the phone and pulled out the sim card.
2.- Turned on the phone without the sim card. (Why?, eerr...i don't know!)
3.- Turned off the phone again and reinstalled the sim card.
4.- Finally, turned on the phone.
Please let us know if it worked for you. I'will update if anything else occurs (i hope not).
Regards
i don't know if this is a feature or a bug, but:
when the phone's ringing, you can hang up by pressing the volume rocker up or down.
Bad news guys, the issue appeared again, so reseating the sim card is not a solution.
I'll keep searching forward.
Boredtoday
I'll try to test the bug/feature that you are experiencing, it must be a feature, maybe we should go to the official wp7 page to learn more about it.
Best regards
is your optimus sim unlocked? i have some issues in my sammy focus, and to fix it, i just enable ADC flag , reboot the phone and all works fine. Here is a thread to made this in LG Optimus 7
bing voice
change the regional settings to see more options on bing search. i still hate some delay when answering. and still hate to see my phone without skype
Coatl35 said:
Hi ralex3000,
Let me tell you that i've followed the Magpir's suggestion and it has worked at least during a day. I haven't used the 3G connection very much but i can tell you that every time i turned it on, always had a clean and quick connection.
This is what i did:
1.- Turned off the phone and pulled out the sim card.
2.- Turned on the phone without the sim card. (Why?, eerr...i don't know!)
3.- Turned off the phone again and reinstalled the sim card.
4.- Finally, turned on the phone.
Please let us know if it worked for you. I'will update if anything else occurs (i hope not).
Regards
Click to expand...
Click to collapse
i found that by doing this the battery indicator act funny, before puling out thhe sim card i had like 9% battery, after turning on the phone without the sim, i had like 31% battery. WTF?...IS the sim card imposing a parasitic load on to the battery? like constantly searching??
inserted the sim card, now have 31% battery
---------- Post added at 04:15 PM ---------- Previous post was at 03:35 PM ----------
anyway i foind something similar in android
http://forum.xda-developers.com/showthread.php?t=772571&page=4
icemanjs4 said:
WOW, I tried your fix and my TWS went from 52% as well down to 0% last night. My battery, which previously drained >30% while I slept, now only drained about 9%. I'm keeping my fingers crossed, but I think you may have found the fix.
Now for a more permanent solution... Do you think we should contact Samsung about this?
Click to expand...
Click to collapse
I don't have the problem with the 3G connection on my LG Optimus 7, but other than mails and some random search I don't really use the data connection too often to assure that I don't have the problem.
Coatl35 said:
Hi to all,
I have just officially Mango updated my LG Optimus 7 four days ago. Overall I'm very pleased with this new OS version, despite that in my country (Mexico) some services don't work yet (bing vision, artist art in lock screen, turn by turn navigation with bing maps app, etc.).
I started to think that WP 7.5 was almost perfect, until i discovered a 3G connection issue that didn't have before. Since yesterday I have noted that sometimes my 3G connection doesn't work after i turn it on: the 3G logo doesn't appear near to to the signal bars and, of course, i can not navigate in internet using internet explorer. I also found that this issue gets temporary fixed if i reboot the phone.
Using the search tool in this great forum, i've found that very few people had this same or similar issue , but it was before Mango update!. Since it appears that nobody got a solution at all (other than rebooting the phone or turning on-off airplane mode), i would like to know if anybody here have had this issue after Mango update and if there is a better solution than rebooting.
Thanks in advance for your help, have a nice day and keep enjoying this wonderful new OS.
P.S. Sorry for any writing misspell, English is not my native language
Click to expand...
Click to collapse
When I had the same problem on my omnia 7 I solved changing my Network Operator and then resetting it. To do that Samsung has an app called Network Profile.

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