[Q] T-Mobile Warranty Replacement - G2 and Desire Z Q&A, Help & Troubleshooting

Does T-Mobile still offer the G2 as a replacement for a G2 or do they now have a "like model" phone?

They should still have a bunch of refurbished ones still laying around.
Sent from my Touchpad using xda premium

I am not positive but my friend recieved a sidekick 4g when he had to do a warranty claim.
Sent from my HTC PH39100

My sister recently had to get a replacement and they sent her a refurbished G2.
Sent from R2's G2

nivlac978 said:
They should still have a bunch of refurbished ones still laying around.
Sent from my Touchpad using xda premium
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Are.Two said:
My sister recently had to get a replacement and they sent her a refurbished G2.
Sent from R2's G2
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Click to collapse
That's good to know. Thanks.
Saenzscene said:
I am not positive but my friend recieved a sidekick 4g when he had to do a warranty claim.
Sent from my HTC PH39100
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Click to collapse
I'd shoot myself (and them) if they tried that

I heard they're back on Tmobile.com so they should still have them in stock to replace

Lol I agree. I need to do a warranty replacement myself for one of them since my headphone jack is no longer working.
Sent from my HTC PH39100

rr5678 said:
Does T-Mobile still offer the G2 as a replacement for a G2 or do they now have a "like model" phone?
Click to expand...
Click to collapse
Just got a replacement one yesterday!

they just gave me an HTC Amaze 4G as a replacement for a G2!

does T-Mobile charge a deductible when replacing the phone?

jammaster21 said:
they just gave me an HTC Amaze 4G as a replacement for a G2!
Click to expand...
Click to collapse
WOW! they tried to give me a sidekick 4g a month ago and now my warranty is gone. fml

Warranty Replacement T-Mobile G2
otariq said:
does T-Mobile charge a deductible when replacing the phone?
Click to expand...
Click to collapse
If it is a warranty replacement then I personally have never had to pay anything including shipping (standard) if it is a claim for assurian then I believe the cost is 130.00.

otariq said:
does T-Mobile charge a deductible when replacing the phone?
Click to expand...
Click to collapse
Yes they certainly do. But if it's still has factory warranty, (which I highly doubt by now) then you can just go through HTC for replacement. I'm not sure but you can try.

Ohh u guys are all talking about replacement by htc?? I thought this was that ~$5 a month insurance plan that tmobile offers if u break ur phone or if it's stolen. Also engadget had an article saying that tmobile was once again selling the g2 so I'm sure they have a bunch of new inventory that they would give as replacements

If you go through tmobile it is a $5 replacement. What I can't figure out, a month ago I was having battery problems, and they gave me the option for a replacement g2, or a mytouch 4g slide.
I took the slide, and I love the phone itself, its way faster and sleeker than the g2, but not being able to s-off and lack of development has me coming back to the g2. Also I'm not a sense fan at all, and due to the lack of devs, they don't have a stable cm7 aosp..
Today, no kidding, my wifes phone took and dump and won't charge either. We called tmobile up, and they weren't offering another phone as a replacement. Just a g2. So she is getting her replacement g2 Tuesday, and I'm going to switch phones with her miss my g2 and can't wait to root the new one and load up some roms and be able to change radios again!!
If you decide to use the $5/mth insurance way, they also charge you an additional 130 on top of having to pay the 5 bux a mth which I think is a rip off.
Sent from my myTouch_4G_Slide using xda premium

Wow that's crazy especially considering the fact that I payed $50 for my new g2 with 2 yr contract
Sent from my HTC Desire Z using XDA

otariq said:
Wow that's crazy especially considering the fact that I payed $50 for my new g2 with 2 yr contract
Sent from my HTC Desire Z using XDA
Click to expand...
Click to collapse
Yup keyword though is with contract so that's not full price...

I never pay full price I think that's useless especially since I keep a phone for a while it'll be two yrs this fall and I might just get the one s or g4x if the rumor is true but only if the g3 doesn't come. By fall the one series will probably be less than 200 because there's always a sale during the winter holidays
Sent from my HTC Desire Z using XDA

otariq said:
I never pay full price I think that's useless especially since I keep a phone for a while it'll be two yrs this fall and I might just get the one s or g4x if the rumor is true but only if the g3 doesn't come. By fall the one series will probably be less than 200 because there's always a sale during the winter holidays
Sent from my HTC Desire Z using XDA
Click to expand...
Click to collapse
I seriously hope the rumor that the One X will come to tmo with the Tegra 3 chipset is true. Supposedly continuing the G series as the 'G3X' I think. Still though..... *drool*
Sent from my HTC Desire Z using XDA

Related

[Q] trade vibrant for g2 at tmobile store

can i go to the tmobile store and trade my vibrant for a g2 or do i have to pay money
lol you'll have to pay, you cant trade a used phone for a new one, and I'm pretty sure T-mobile stores don't offer trade-ins.
only if you're within the 14 day or so grace period. other than that craigslist here you go.
Probably be best if you try and sell the Vibrant
alright thanks guys
Tmobile is not a used car lot. Not sure what your thought proccess was on that one.
Sent from my T-Mobile G2 using XDA App
I have both can't settle with either
Sent from my HTC Vision using XDA App
i have both as well, and although i tried to love the Vibrant unconditionally the recent lag and non support from Samsung worried me too much so I went with the next closest thing to a pure google experience with a firmer build quality....im currently not sure what im going to do with the vibrant right now!
at bestbuymobile you can sell them your phone
amorek13 said:
at bestbuymobile you can sell them your phone
Click to expand...
Click to collapse
Not for nearly what its worth, my brother works for Best Buy, they are supposed to low ball you.
I kinda posted that wrong I meant more without paying the full amount for the phone
Sent from my SGH-T959 using XDA App

No more SuperSonics?

Well...I heard of some people actually messing up there EVOs and being given the EVO 3D in replacement....
But just last Tuesday I broke mine and I got my OG EVO in the mail last Thursday...I'm jus curious how and why didn't y'all jus ask for the EVO 4G?
Most just do an online claim through asurion so theres no one to talk to. And most see the e3d as an upgrade to og evo therefore not requesting an og but moving on to bigger and better places.
Sent from my A500 using Tapatalk
OiSeee...maybe me calling it in was the difference makes sense..i just didn't wanna get rid of my SuperSonic experience lol
Stores are pulling them from the sales floor. A week ago Sunday had to go to best buy to pick one up for my sister in law and tomorrow am ordering a epic touch from amazon wireless since they are a penny for upgrades and new lines.
Sent from my SPH-P100 using XDA App
I have practically destroyed mine. And I'm being sent a an EVO 4g. Should arrive tommorrow.
Sent from my PC36100 using xda premium
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
smartguy10 said:
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
It depends on what they have in stock
Sent from my PC36100 using XDA App
smartguy10 said:
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
If you want the EVO 4G tell them your not gonna pay a deductible for a phone you don't want
evo4gnoob said:
It depends on what they have in stock
Sent from my PC36100 using XDA App
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They definitely have refurb replacements in stock you're not getting a 3D lol. If they don't they will say the 4G is on back order and either make you wait or give you a loaner or something. You won't get a 3D that easy.
kennypow3rs said:
They definitely have refurb replacements in stock you're not getting a 3D lol. If they don't they will say the 4G is on back order and either make you wait or give you a loaner or something. You won't get a 3D that easy.
Click to expand...
Click to collapse
Actually your wrong they are giving them out that easy cuz for
1. They wanted to give me a 3D and all that happen was the infamous charge port.
2. My wife's Epic4G gave out they replaced it with the 3D.
3. Her mom went in and talked to a repair guy about her Epic4G over heating and they gave her a 3D as well.
So yeah they are replacing your smart phone for the 3D if you DONT ASK FOR IT!
Now you've got me wondering if I should trash my 4G just to get a 3D as a replacement.
DMCunningham said:
Now you've got me wondering if I should trash my 4G just to get a 3D as a replacement.
Click to expand...
Click to collapse
Bad karma, if you break it on purpose you won't get a shiny new E3D, you will get a crappy refurb ...
I don't believe in karma, but I had to throw that up! LOL
Called in to check, after reading the thread. One of the EVO's on my plan is having issues. The CSR asked if I wanted the EVO4G or the 3D. So I guess it might also have to do with luck of the draw :/ .
TEAM MiK
Mik Roms Since 3/13/11
True, true amigo. My cousin was just offered one after shattering her screen. But she chose to stay OG, cuz she likes her white phone, and they wouldn't give her a white 3d. Lol.
Sent from my Warmed up Shooter.
Has best buy been doing replacements of evo4g's for evo3d's? Or is just asurion?
I'm not even sure on that one bruha
TrevE Supporter!
oOflyeyesOo said:
Has best buy been doing replacements of evo4g's for evo3d's? Or is just asurion?
Click to expand...
Click to collapse
4g evos. They do that until they are gone.
Sent from my SPH-P100 using XDA App
Yeah, I know two people who 3D replacments for 4G. But both had reboot issues with the 3D. So, they must have got refurbs.
Sent from my PC36100 using XDA App
I shattered the screen on my white evo 4g two days ago. My claim came in today. It is a white refurbished evo 4g. I wish it was a 3d lol
Robbsta said:
I shattered the screen on my white evo 4g two days ago. My claim came in today. It is a white refurbished evo 4g. I wish it was a 3d lol
Click to expand...
Click to collapse
Why not replace the screen on the evo and sale the new one or old one and make cash towards a new 3D I sold two evo 3Ds for 200$ each recently.. people don't really want them anymore currently :-(

Currently owner of an htc amaze

I'm currently an owner of an htc amaze 4g. Ive seen people exchange from the htc amaze to the Samsung galaxy s2. I just want to know how I could do that? I'm really getting tired of the problem that this phone has. I really want a Samsung galaxy s2. What's the easiest way to do that? Should I just buy a new one? :/.
Thank you for reading this.
Sent from my HTC_Amaze_4G using xda premium
I traded my amaze on Craigslist for one.
Sent from my SGH-T989 using xda premium
OP if you bought it w/in 14 days you can exchange it. I did.
Can you still use the 1 year warranty and tmobile warranty after you buy one on craigslist?
Sent from my HTC_Amaze_4G using xda premium
elbarto7 said:
OP if you bought it w/in 14 days you can exchange it. I did.
Click to expand...
Click to collapse
Ive had mine for 2 months.
Sent from my HTC_Amaze_4G using xda premium
jsalazarcervantes said:
Ive had mine for 2 months.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
What problems are you experiencing specifically? Screen dust?
jordanishere said:
What problems are you experiencing specifically? Screen dust?
Click to expand...
Click to collapse
lol everyone says that. well the i cant put a case on because it makes the wifi signal weaker, the flash messes up the pictures at night, the faceplate creaks when you put pressure on it(its very loud) and haptic keys on the bottom of the screen bleed through the screen of the phone so you can see it lighter on the bottom of the phone. that's a problem with all of the htc amaze. im just tired of all of those problems. i love htc sense though :/. is there any way to put htc sense on the samsung galaxy s2?
jsalazarcervantes said:
Can you still use the 1 year warranty and tmobile warranty after you buy one on craigslist?
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
Officially? No. However I bought a sensation on Craigslist and it stopped charging after a month. I think I broke the charging port. I went to t mobile chat and told them. At one point I was asked where I got the phone. I lied and told them from t mobile and they replaced it with the amaze. My old sgs4g I Gabe to my wife who is on her own plan and she started having software issues so she called t mobile up and had that replaced.
Sent from my SGH-T989 using xda premium
If.you.go.through three.or.mote warranty exchanges in 90days or less, you are offered an alternate exchange. A new phone but there is no.guarantee it'll be the sgs2.
Message relayed from the dark side.
Exodian said:
Officially? No. However I bought a sensation on Craigslist and it stopped charging after a month. I think I broke the charging port. I went to t mobile chat and told them. At one point I was asked where I got the phone. I lied and told them from t mobile and they replaced it with the amaze. My old sgs4g I Gabe to my wife who is on her own plan and she started having software issues so she called t mobile up and had that replaced.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Ohh alright. Let's say I exchange the phone with a sgs2 on craigslist. If the phone breaks and take it to tmobile do I just tell them that I bought it there and I should be off the hook?
Sent from my HTC_Amaze_4G using xda premium
Well if it breaks such as physicoal damage no because that goes through insurance. If its anything related to.manufacturers defect such as rebooting or freezing then yes they'll help you out.
jsalazarcervantes said:
Ohh alright. Let's say I exchange the phone with a sgs2 on craigslist. If the phone breaks and take it to tmobile do I just tell them that I bought it there and I should be off the hook?
Sent from my HTC_Amaze_4G using xda premium
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Click to collapse
Message relayed from the dark side.
jsalazarcervantes said:
i love htc sense though :/. is there any way to put htc sense on the samsung galaxy s2?
Click to expand...
Click to collapse
hahaha that made my day. Im pretty sure no dev will want to attempt this. TW is so much better than Sense.
What do you like about sense? Some things you can get back such as home screen movements animation and weather widget
Sent from my SGH-T989 using XDA App
chib1panda said:
If.you.go.through three.or.mote warranty exchanges in 90days or less, you are offered an alternate exchange. A new phone but there is no.guarantee it'll be the sgs2.
Message relayed from the dark side.
Click to expand...
Click to collapse
That is not ture anymore. I went through 4 HTC Sensations and the current one is having issues, and they will not replace it with a different model. I've tried multiple agents and pleaded at several stores.
Well was it within 90 days or less. Its in their policy. They are probably untrained or overlooking it. I have done this on two occassions. You can always have them transfer you to retention. Or if you complain hard enough you can initiate them to look at their policy. My wife has the mytouch 4g and had some freezing issues last month. She went through two exchagnes in a matter of weeks. The Rep told her at both the store while I was there and one on chat that if she specifically had three or more exchanges for the same device within 90 days an alternate phone would be offered. It is similar to or better. The reps can't choose as it chides the most comparable phone to your current one as well as same price or more. Sometimes they offered another option. It would be worth mentioning the policy next time or speaking to a manager and or retention.
gallaxxeess said:
That is not ture anymore. I went through 4 HTC Sensations and the current one is having issues, and they will not replace it with a different model. I've tried multiple agents and pleaded at several stores.
Click to expand...
Click to collapse
Message relayed from the dark side.
Stay away from Craigslist, lots of insurance scams, water damage, etc. Just take the Amaze back to T-Mobile and ask what they can do for you.
Sent from my SGH-T989 using xda premium
quest4fire said:
Stay away from Craigslist, lots of insurance scams, water damage, etc. Just take the Amaze back to T-Mobile and ask what they can do for you.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
What do you mean by insurance scams?
Sent from my SGH-T989 using xda premium
chib1panda said:
Well was it within 90 days or less. Its in their policy. They are probably untrained or overlooking it. I have done this on two occassions. You can always have them transfer you to retention. Or if you complain hard enough you can initiate them to look at their policy. My wife has the mytouch 4g and had some freezing issues last month. She went through two exchagnes in a matter of weeks. The Rep told her at both the store while I was there and one on chat that if she specifically had three or more exchanges for the same device within 90 days an alternate phone would be offered. It is similar to or better. The reps can't choose as it chides the most comparable phone to your current one as well as same price or more. Sometimes they offered another option. It would be worth mentioning the policy next time or speaking to a manager and or retention.
Message relayed from the dark side.
Click to expand...
Click to collapse
For clarification tmobile use to do that they dont always anymore speaking with retention will do nothing in terms of that we cant force it to happen neither can a manager either your given the option or not. I believe they made changes to prevent people fraudelantly doing this just because they know the policy. Best thing you can do is sell your phone and just buy a galaxy s 2 used, just find a reputable seller.
Sent from my SGH-T989 using XDA App
That's lame. So they'd rather have an unhappy customer that's gone through many refurbished versus, than just shipping out a newer. Phone? I can see how warranty stuff can be abused.
ebatr8 said:
For clarification tmobile use to do that they dont always anymore speaking with retention will do nothing in terms of that we cant force it to happen neither can a manager either your given the option or not. I believe they made changes to prevent people fraudelantly doing this just because they know the policy. Best thing you can do is sell your phone and just buy a galaxy s 2 used, just find a reputable seller.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Message relayed from the dark side.
twolfekc said:
What do you mean by insurance scams?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
People sell their phones on Craigslist and then report it lost/stolen and file an insurance claim with T-Mobile/Assurion. They get shipped a replacement phone and your phone gets blacklisted which means it wont work on T-mobile.

Epic 4g Touch for Free

Epic 4g Touch free with new contract
I know most of us already have a phone under contract, but I thought it was worth posting anyway. Free e4gt from bestbuy.
Sigh... This must mean the Galaxy S III is right around the corner... I love this phone, but hate the thought of being "stuck" for another eighteen months before I can upgrade to the next big thing!
Sent from my SPH-D710 using xda premium
EmperorX said:
Sigh... This must mean the Galaxy S III is right around the corner... I love this phone, but hate the thought of being "stuck" for another eighteen months before I can upgrade to the next big thing!
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Your not stuck it will just cost about 400 to 450 to get it ...when time comes I will sell epic touch already sold 3d and use it to get it
Sent from my SPH-D710 using xda premium
Looks like my Nexus is getting replaced by a new beast soon...
Sent from my Nexus S 4G using xda premium
Epix4G said:
Your not stuck it will just cost about 400 to 450 to get it ...when time comes I will sell epic touch already sold 3d and use it to get it
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
You don't think it will be higher than that? Sigh I'm trying to buy a house with my woman right now so we are in "super saving" mode... Considering I got paid more for my HTC evo shift than I paid for this phone in amazon wireless, I feel pretty good about it.
I've never bought a phone off contract. The up front prices piss me off too much. I like the illusion of savings.
Sent from my SPH-D710 using xda premium
EmperorX said:
You don't think it will be higher than that? Sigh I'm trying to buy a house with my woman right now so we are in "super saving" mode... Considering I got paid more for my HTC evo shift than I paid for this phone in amazon wireless, I feel pretty good about it.
I've never bought a phone off contract. The up front prices piss me off too much. I like the illusion of savings.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
By then sprint will give u like 100 off new phone sell your epic touch and put it towards it should cost you out of pocket no more than 200
Sent from my SPH-D710 using xda premium
EmperorX said:
You don't think it will be higher than that? Sigh I'm trying to buy a house with my woman right now so we are in "super saving" mode... Considering I got paid more for my HTC evo shift than I paid for this phone in amazon wireless, I feel pretty good about it.
I've never bought a phone off contract. The up front prices piss me off too much. I like the illusion of savings.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I think he's talking the craigslist ebay route... I've bought many phones off contract but never from the carrier. The carrier inflates the price on purpose for off contract phones to make it look like you are getting a killer deal by signing a new contract and getting the discount.
It cost me a little more but I would rather be out of contact...I can go to any carrier especially since sprint is screwing everyone on discounts....I will sell epic touch for 250 - 300 .... That means I will pay 300 for sgs3 & not be in contact ....gives me more options to upgrade earlier.....I can choose any bad ass phone they come out with....
when you buy a phone overseas you pay full price, but you choose any carrier you want....and any phone you want as they are gsm .... Really nice when you want to switch phones you take out Sim card and put it in another phone and it's on ... no stupid prorated bills and such
Sent from my SPH-D710 using xda premium
epdp14 said:
Epic 4g Touch free with new contract
I know most of us already have a phone under contract, but I thought it was worth posting anyway. Free e4gt from bestbuy.
Click to expand...
Click to collapse
crud.. i just signed a new contract last week.. coulda gotten it for free?!?!?!?!?! oh well ... story of my life..
TeleFragger said:
crud.. i just signed a new contract last week.. coulda gotten it for free?!?!?!?!?! oh well ... story of my life..
Click to expand...
Click to collapse
Don't you have 14 days to return?
Sent from my SPH-D710 using Tapatalk
delete this message.

Geek Squad Protection...WORTH IT

Well, as a few of you may or may not know, I bricked my LGOG (running dirty unicorns 4.3) and couldnt get into LGNPST or recovery. Anyways, I took it to best buy and at first, they werent going to replace it because they said if its after the first two weeks of purchase, it has to be shipped out and exchanged. We (my mom and I) called the Geek squad corporate line to get some more info because one person told us it would have to be replaced with a refurbished phone. That makes no sense, why have insurance if youre just going to give me something used, right? Well, after we read them the paperwork that was given to us with the purchase of our insurance, they confirmed that it would be a brand new LGOG.
Turns out, the LGOG is on back order so they said if it's not here in a MAX of 10 days, I can come into the bestbuy and pick out a phone of my choice that day and keep it. I'm probably gonna go with the G2 or that gorgeous blue HTC One (Although, id be happy with another LGOG, anything is better than this Nexus S 4G i have to use)
At any rate, I just wanted to tell you all what happened, in case you have geeksquad insurance and didnt know what they would do if you bricked your phone and couldnt fix it yourself. I only posted because i know when i went looking for answers i couldnt find any clear ones.
Seems like the geek squad insurance is really worth getting. When I do get to upgrade I will definitely be checking out bestbuy.
Are you able to get the Geeksquad insurance at any time, and do you have to go through Best Buy?
mpbean said:
Are you able to get the Geeksquad insurance at any time, and do you have to go through Best Buy?
Click to expand...
Click to collapse
You have to get the insurance within 10 days of buying the phone from best buy.
Sent from my LG-LS970 using xda app-developers app
Androidawg said:
You have to get the insurance within 10 days of buying the phone from best buy.
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
Ah, bummer. Makes sense, though.
I haven't bought anything from Best Buy in... probably 10+ years.
I dropped my phone, cracked screen, non-responsive to touch. I am getting a refurb in the next day or 2. No mention of a backorder to me. Best part is that it wont cost me a penny.
Of like kind. Is what it says and i've become rather familiar with the reasons for that. New or refurbished. If it is backordered for 14 of it being checked in then it is a new phone of like kind. And im rather familiar with the rules.
Sent from my LG-LS970 using Tapatalk
I have geek squad insurance for my OG
Sent from my LG-LS970 using xda app-developers app
We just got my wife an S4 a few weeks ago and found out they no longer do free replacement, there is a deductible now.
The program looses 100m a year. They are trying to stem the bleeding. That is why there are charges now.
Sent from my LG-LS970 using Tapatalk
@_dannyboy what phone you get after all?
Sent from my LG-LS970 using xda app-developers app
PartimusPrime said:
@_dannyboy what phone you get after all?
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
Ultimately, I decided to go back to the LGOG.
_dannyboy said:
Ultimately, I decided to go back to the LGOG.
Click to expand...
Click to collapse
Welcome back. :thumbup:
iamterence said:
Welcome back. :thumbup:
Click to expand...
Click to collapse
Feels good to be back. Now to start saving up my $350 for that nexus 5 :fingers-crossed:
Sweet!!! Yeah I want that nexus 5 too
Sent from my LG-LS970 using xda app-developers app
Regarding Geek Squad Protection
Before some point mid Oct. they used to cover screens for minimal cost @40 now it is $150. Other than that still worthwhile.
dcl3 said:
Before some point mid Oct. they used to cover screens for minimal cost @40 now it is $150. Other than that still worthwhile.
Click to expand...
Click to collapse
Yeah I got the old insurance. I just sent out the LGOG I JUST got back due to a Security error lol. I was trying to restore an old EFS but ended up relocking my boot loader. So now I'm stuck on a Nexus S until November 13th. If my LGOG isn't back then I'll be getting a Nexus 5 or G2.
Sent from my Nexus S 4G using xda app-developers app

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