Develop Bugs

Physical Keyboard stops working

Quite frequently, my glide's physical keyboard stops working. A reboot fixes it but is kind of annoying to do this once a day
This is a new phone (less than a week old) and I am trying to find out if this is a known issue and if there is a fix for it. If my phone is defective, I might be able to still get a replacement from newegg.
I notice that there was another thread in XDA on the same topic but it quickly moved on to discuss some other issue with no clear advice.
Thanks and appreciate your help,

urundai said:
Quite frequently, my glide's physical keyboard stops working. A reboot fixes it but is kind of annoying to do this once a day
This is a new phone (less than a week old) and I am trying to find out if this is a known issue and if there is a fix for it. If my phone is defective, I might be able to still get a replacement from newegg.
I notice that there was another thread in XDA on the same topic but it quickly moved on to discuss some other issue with no clear advice.
Thanks and appreciate your help,
Click to expand...
Click to collapse
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.

dudejb said:
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.
Click to expand...
Click to collapse
Thanks for the response. I went back to my old iPhone 3 (Yuck). Let me double check on that when I get home this evening.

urundai said:
Thanks for the response. I went back to my old iPhone 3 (Yuck). Let me double check on that when I get home this evening.
Click to expand...
Click to collapse
If it is launching Different apps then it is the Quick launch that is the cause. You can see what Shortcut is associated with which app go here:Settings -> Applications -> Quick Launch
Most Launch with Search + any key. Perhaps your search button is stuck.
JB

Mine has that problem as well usually requires a reboot as well but can't ever get it to just do it on command. U on a custom rom? Or stock?

If the random apps are opening, open the landscape keyboard and press the search button. If you accidentally press it and then you press a corresponding letter to open a certain app, it'll so that. And when you hit back, the phone thinks that you pressed the wrong letter key and has that quick open on. Just press search again. That's all lol
Sent from my SAMSUNG-SGH-I927R using xda premium

I also have the problem of physical keyboard that stops working. No random apps, it just stops working. What to do to fix the issue, aside from rebooting?
Thx

phatryan69 said:
Mine has that problem as well usually requires a reboot as well but can't ever get it to just do it on command. U on a custom rom? Or stock?
Click to expand...
Click to collapse
I am on stock. It's just annoying when it happens at least once in 2 days.
I am thinking of rooting it and installing a custom rom to see if that takes care of it. Will keep you all posted.
I might turn on the debugging level in the logs as well to see if I can find out what's going on. Given that this happens only every two days or so, not sure if that will help much but let me see.

antonyfirst said:
I also have the problem of physical keyboard that stops working. No random apps, it just stops working. What to do to fix the issue, aside from rebooting?
Thx
Click to expand...
Click to collapse
I am on Rogers stock ROM. At this point, it certainly looks like something to do with the software (will be hard to find several of us having the same hardware problem).

dudejb said:
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.
Click to expand...
Click to collapse
+1.
My keyboard stops working too, but this doesn't happen very often. I experience this about once in 3-4 weeks for now.

I have had this problem a few times as well (on stock AT&T).. QWERTY doesn't respond at all, reboot fixes it! Got me worried the first couple of times though

I continue to run in to this once in a while. I have tried pressing all kinds of keys (search, alt etc) with no success. At times, I see some of the keys working but not others.
Anyway, this looks like software / driver issue. Looks like reboot is the only cure so far.

Argh! Soft Keys not working and can't backup!!

Help! On my 4th (yes FOURTH) malfunctioning S3 and the soft keys will not light up nor do anything. No haptic feedback, no action, no light, nothing - it's like they are not on the phone.
I have tried all the timing setting for the soft key light duration to no avail.
Instead of getting endless refurbished phones from Asurion, T-mobile decided to send me a brand new stock S3 but.....
....my problem is that I can't back up my phone as all the backup options require you to use the the left hand soft key to access the menu options!!!!!
Can anyone help me with a workaround? I don't want to have to root it if possible as I'll have to unroot it again to send the bad one back.

phatphat said:
Help! On my 4th (yes FOURTH) malfunctioning S3 and the soft keys will not light up nor do anything. No haptic feedback, no action, no light, nothing - it's like they are not on the phone.
I have tried all the timing setting for the soft key light duration to no avail.
Instead of getting endless refurbished phones from Asurion, T-mobile decided to send me a brand new stock S3 but.....
....my problem is that I can't back up my phone as all the backup options require you to use the the left hand soft key to access the menu options!!!!!
Can anyone help me with a workaround? I don't want to have to root it if possible as I'll have to unroot it again to send the bad one back.
Click to expand...
Click to collapse
You can't use the volume and power keys? Oh, right, no custom recovery What are you using?

Aerowinder said:
You can't use the volume and power keys? Oh, right, no custom recovery What are you using?
Click to expand...
Click to collapse
Stock ROM. Nothing changed.
Any ideas?

phatphat said:
Stock ROM. Nothing changed.
Any ideas?
Click to expand...
Click to collapse
What app are you using to back up? Titanium does not require the use of softkeys to do this.

Button Savior on the app store.
Sent from my SGH-T999 using xda premium

DocHoliday77 said:
Button Savior on the app store.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
So close and thanks for the suggestion but no dice - both button savior and virtual button need root for the menu. SO DAMN ANNOYING that the devs left this out (and apparently it wasn't a limitation, they assume people don't need it!)
This might be the way to go but I can't find an app that allows use of the menu button.
Any other suggestions people? I'm going crazy and I really don't want to have to root and unroot just to back my phone up.

Aerowinder said:
What app are you using to back up? Titanium does not require the use of softkeys to do this.
Click to expand...
Click to collapse
But it does require root......

phatphat said:
But it does require root......
Click to expand...
Click to collapse
Unsure how to phrase this diplomatically, so beware...
Rooting is a hurdle for you - but it's an imaginary one for me and everyone else. Flash a recovery, root it, do what you need, TriangleAway, unroot it. Unsure what the issue is.
If you need stock recovery downloads, they can be found, They are on my Dropbox, I just don't link them. Or you can Odin. There are countless ways to achieve your goal. Why you are refusing them all, I do not understand. You can 100% undo a root. And if you are currently residing in the UK, as your profile suggests, you are in the wrong forum. And the files in my signature are not for you; don't flash them.

Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator

Aerowinder said:
Unsure how to phrase this diplomatically, so beware...
Rooting is a hurdle for you - but it's an imaginary one for me and everyone else. Flash a recovery, root it, do what you need, TriangleAway, unroot it. Unsure what the issue is.
If you need stock recovery downloads, they can be found, They are on my Dropbox, I just don't link them. Or you can Odin. There are countless ways to achieve your goal. Why you are refusing them all, I do not understand. You can 100% undo a root. And if you are currently residing in the UK, as your profile suggests, you are in the wrong forum. And the files in my signature are not for you; don't flash them.
Click to expand...
Click to collapse
i know what you're saying but I had to do it several times before and it adds about a good 2 hours to the whole process. It's not bullet proof either as I had to triangle away several times on one occasion to get it to work.
I did however find a solution:
Using Button Savior to give me a back button, I found that SUPER BACKUP does require use of the menu button at all, and it also backs up all Apps, contacts, SMS, call logs etc. Then all I had to was copy and paste all my images to storage card.
I honestly don't know why someone hasn't made a app with a virtual menu button - if you google "soft keys not working s3" you will find literally hundreds of threads as it seems to be a common problem. I know someone would have got my $5 yesterday if it existed.

You might want to look into ADB Backups using a computer. http://forum.xda-developers.com/showthread.php?p=36499906

Home button Is now a menu button and won't change back.......

Hey what's up guys.... for some odd reason my home button is now my menu button and won't change back. I opened up the phone and the connections are right but It still does it. I tried everything and still a no go and don't know what to do next

Do you have xposed installed?
Sent from my SM-N900T using Tapatalk

I can't get into download mode or recovery mode so it can't be that

skyyrocket said:
I can't get into download mode or recovery mode so it can't be that
Click to expand...
Click to collapse
Go to wanam xposed, settings and look for home button behavior. Then change it to default or whatever you want.
Sent from my SM-N900T using Tapatalk

Wanam doesn't work till the phone boots up so it's not wanam I already checked it. It's something else that's causing this

Thus should be In the q&a section but I think if you're running xposed and you have Samsung keyboard hold delay module on, it will mess with your physical buttons so disable the module if you have it
Sent from my SM-N900T using Tapatalk

I'll have to wait till I get home to take it apart again and go over everything to make sure everything looks good

skyyrocket said:
Wanam doesn't work till the phone boots up so it's not wanam I already checked it. It's something else that's causing this
Click to expand...
Click to collapse
Have you tried it or you're just assuming?
Sent from my SM-N900T using Tapatalk

Um where did you buy the phone? Take it back of possible.
Sent from my SM-N900T using Tapatalk

skyyrocket said:
Hey what's up guys.... for some odd reason my home button is now my menu button and won't change back. I opened up the phone and the connections are right but It still does it. I tried everything and still a no go and don't know what to do next
Click to expand...
Click to collapse
This is a weird post.
1) Why would you open the phone to check this? did you open the phone and physically do something to it first?
2) You provided no real info about your phone, rooted?, have any root modules installed? Using a different rom?
Sounds like you are messing around and now have messed something up. hard to fathom what the issue is with out any real clue what you are doing to it.

krelvinaz said:
This is a weird post.
1) Why would you open the phone to check this? did you open the phone and physically do something to it first?
2) You provided no real info about your phone, rooted?, have any root modules installed? Using a different rom?
Sounds like you are messing around and now have messed something up. hard to fathom what the issue is with out any real clue what you are doing to it.
Click to expand...
Click to collapse
@krelvinaz what's soo weird about the post ??? When the iPhone home button fails it's usually the connection popping off. The note 3 is not hard to work on and I done it before so no its not user error because it happened when I was out for dinner last night and actually the home button stopped working completely and now it's working but as a menu button.. I was running jovys rom and kernel and I wasn't using Wanam or exposed.. right now I am running a stock rooted build of my own with a stock kernel no mods and it's still doing it. I jumped to cm11 and aosp and still does the same thing. I had this note 3 since black Friday so returns are out of the question and I do have insurance but it's bothering me that I can't figure it out lol...Whats funny too the phone vibrates when i push the home button like i am pushing the menu n back keys

Fixed it apparently the Home button has a short/bad connection.. i get my replacement on tuesday but at least for now I can use it

Selecting Security under settings cause Settings to force close

Is anyone having issues with security setting under personal? When I select it, the settings application force closes with Unfortunately, Settings has stopped. Thanks in advance for any suggestions. Standard Verizon note 4. no root.

Played around a bit and decided to do a settings reset which corrected issue.
Sent from my SM-N910V using XDA Free mobile app

I had the same issue, factory reset fixed it but now 2 days later the problem has returned. Can't access the security settings without it force closing.
Sent from my SM-N910V using XDA Free mobile app

Thanks for the feedback. Reset settings worked for me. Only had to change a few things back from default. Did not have to redo apps. I spoke with Verizon and a patch may be coming in Jan. Some apps and wireless charging have been causing an issue with the security setting.
Sent from my SM-N910V using XDA Free mobile app

Yeah just tried resetting the settings and it didn't fix it for me. Thanks for the suggestion though.
Sent from my SM-N910V using XDA Free mobile app

Problem returned for me last night. This time I had to reset. Did the problem come back again for you?

Resetting the settings didn't work for me and I don't feel like factory resetting my phone every couple days so I guess it's gonna stick around a while.
Sent from my SM-N910V using XDA Free mobile app

I had to start in safe mode to get security settings to open up for me. Not a great long term solution but it worked so I could change the unknown sources setting.

Thanks for the reply, how do you start in safe mode?

These are the instructions for the Note 3 but they work:
With the device powered off, press and hold the Power button until the Samsung Galaxy Note 3 logo appears then release.
With the logo on the screen, press and hold the Volume down button until Safe mode appears in the lower left of the screen then release.
Note This may take up to 45 seconds.

Thanks!

plyle said:
These are the instructions for the Note 3 but they work:
With the device powered off, press and hold the Power button until the Samsung Galaxy Note 3 logo appears then release.
With the logo on the screen, press and hold the Volume down button until Safe mode appears in the lower left of the screen then release.
Note This may take up to 45 seconds.
Click to expand...
Click to collapse
Thank you. Just got this device today, and one of the first things I tried to do was install an app I am testing. It kept crashing trying to get to security. I tried Safe Mode, and it worked great. Thanks again.

KeylanHalfdan said:
Thank you. Just got this device today, and one of the first things I tried to do was install an app I am testing. It kept crashing trying to get to security. I tried Safe Mode, and it worked great. Thanks again.
Click to expand...
Click to collapse
No problem. Glad I could help. I was very frustrated with it. Hope they send an update to fix this soon.
Sent from my SM-N910V using Tapatalk

That kept happening to me and I finally figured out a solution! I kept having my apps reinstalled from Google and, whenever an app that I had previously used that required root access was installed, Settings would crash whenever I tried to open Security. So, it was a long process but I reinstalled only those apps that didn't need root access. Afterwards, I kept testing to make sure I could still access Security without the crash and, when something was installed that caused the crash again, I knew which app it was, uninstalled it, and all was fine again. I had to reset the phone 6 times to figure this out but all's good now!

terryr97 said:
That kept happening to me and I finally figured out a solution! I kept having my apps reinstalled from Google and, whenever an app that I had previously used that required root access was installed, Settings would crash whenever I tried to open Security. So, it was a long process but I reinstalled only those apps that didn't need root access. Afterwards, I kept testing to make sure I could still access Security without the crash and, when something was installed that caused the crash again, I knew which app it was, uninstalled it, and all was fine again. I had to reset the phone 6 times to figure this out but all's good now!
Click to expand...
Click to collapse
Glad you got it working. Would you be able to tell me what app it was? I have the same problem.

I had so many apps that needed root that it just made sense to not have Google install my apps after resetting. I really can't recall specifically which one it was. What I do suggest, which will take a while but is so worth the time, is to make a list of what's on there now and only reinstall like 3 at a time and then check to make sure that everything's ok. If it is, install a couple more, etc. That way, if one screws it up, you'll know which one to uninstall rather than having to reset it all over again. At least if you do install one that needs root and, therefore, screws it up for you, you can just uninstall that one program. Good luck! Let me know how it goes. ☺

Was finally able to figure this out (for me anyway). Its my S View cover. With the cover off I have no problem getting into security put it back on and it forcecloses. I went to Best Buy and tried 2 others and they both caused the security to forceclose as well.
Was chatting with a Samsung Rep where they remotely control your phone and she came up with the conclusion that it is a bad app and wants me to do a factory reset and add the apps back 1 at a time. I will wait till I flash a ROM and do it then. I am leaning towards that it is a app. If every Note 4 with a S View cover had this issue then it would be more widely known.

I had the S cover and that wasn't the problem. Like I said, it was cos I was having Google automatically install my old apps, some of which were apps that needed root like Titanium Backup, Rom Toolbox, etc.. I was able to put Apex as my home, just not apps that needed root. Titanium is the reason I want root so much. Being able to clean up or delete apps I don't use.

Yes, i had the same problem with my s view cover. Once i took it off, i was able to go back into the security settings.

skillzo1 said:
Yes, i had the same problem with my s view cover. Once i took it off, i was able to go back into the security settings.
Click to expand...
Click to collapse
I figured out the app that was causing the issue for me. I use Nova and also TelsaUnread. I uninstalled Telsa and no more problem even with the S View cover.

Unable to install apps sometimes?

I've come across a strange issue a couple times now. A few times I went to install an app (local apk file, not from the market) and I was unable to press the "Install" button. "Cancel" worked but the install button wouldn't press no matter what. I flipped the device to landscape just to make sure it wasn't a dead spot on my screen and I still couldn't tap the install button. It didn't even register a tap(no ripple). it took two reboots before it started working again. This has happened twice to me so far. When it happens, it's any apk too. I try others and get the same result. Has anyone else experienced that?

Wow, I also have that problem!
I have to restart to solve it.
I did think it was my fault or something I installed... Just in case, do you use CF.Lumen or app like that?

Yeah, I'm using lux. Maybe that could be it. Hmm because of the overlay.. I'll disable it and test.
Sent from my Nexus 6P using Tapatalk

Just want to report back that it was lux causing this. It just happened and I disabled lux (by pressing the power button on the notification) then it allowed me to press install.
Sent from my Nexus 5X using Tapatalk