replacing - Samsung Galaxy Nexus

Hey, just wondering how verizon replacements work? I got my gnexus on release day and I just now noticed that I have vertical banding on white areas. Do I just go into the store and ask for a replacement? Would they be giving me a brand new gnexus or a refurb?

Just like any other replacement. Tell them theres a problem and they'll assess whether or not it warrants a replacement. You get a refurb more than likely, although this early in the game it might be new.
Check out some of the other threads on this. Seems like lots of people have "banding" and it might be more of a fact that its a AMOLED screen rather than a defect.

theres banding on all of them when the brightness is turned down. its because of the screen.

I've noticed that the banding on mine goes away after the screen has been on for 5 minutes or so. As far as I know, every device has the banding in some form. Just an effect of AMOLED tech. I only get it when the screen is display a solid grey color.
To me, doesn't really effect the day to day operation of the device or how it looks. HD media looks great. Games look great. Screen is vibrant and amazing.
Now, if you have very noticeable color sploches or uneven color tones that you notice at every brightness level, you need to get a replacement. But the banding is no biggie

You're definitely going to want to beware of going through the trouble of a replacement for the banding "issue". Consensus appears that there's somewhat significant banding on whites around 50% brightness and lower. It's somewhat annoying, but it's apparently an artifact of the AMOLED and not specific to your unit.
Just think of it as papyrus or something...

Related

[Q] Yellow tint when looking straight at the phone

Hi there,
I just got my T-Mobile SGS2. When I look straight at the phone screen, I see whites that are yellowish, as if the color temperature is bumped up by +2000-3000K. Tilting the phone 5-10 degrees to the left or right shows proper, much colder whites, as one would expect. The same nice whites can be seen if I tilt 20-30 degrees up/down.
Perhaps I would not have noticed this problem had I not played the with international version of SGS2 - the whites on that phone are just stunning anyway you look at it. I went back to the T-Mobile store and all the SGS2 phones there the same "issue". The guy in the store thinks that is how the colors should be...
Am I going crazy here? Is it normal to see this yellow cast with a straight viewing angle? Can someone confirm that their screen shows fine whites at any viewing angle? I'm considering sending the phone back for replacement, but it'd be futile if this slight yellow cast is indeed normal...
Mine is like that too. I think its just a quality of the amoled screen, cause I've seen it on other amoled phones too. You get used to it.
Sent from my SGH-T989 using xda premium
I've checked out/toyed around with close to half a dozen handsets since they came out a couple weeks back and I have yet to see one that has a yellow tint. Every one I've seen has had a blue hue/tint, some approaching a grey cast while a couple others almost like a light mint green. Unfortunately AMOLED screens have the hardest time reproducing white as there apparently is no such thing as a true white LED.
Sounds like the one you got did indeed come a lot warmer than most which tend to me on the cooler side. I wish they would have a factory setting much like most flat panel TVs have for setting/adjusting color temperature to your liking. The blue tint really bugs me but I guess over time you just get used to it. Same would go with yellow too, just have to get used to it. I suppose you could keep exchanging phones as some lucky few out there seem to have gotten handsets with a good color temperature where whites actually look white, but who knows how many times you'd have to try that. I'd bet most places wouldn't be too willing to do that for a customer though.
I'm looking at a yellowish tinted XDA now. Totally dark in my room, auto backlight could be the issue...
Sent from my Herc + EagleBlood V1

Display Artefact/ghosting line on lowest brightness

I have a diagonal line that runs along the width of the display it runs at a slight angel, it can be only seen with the display set a its lowest setting and running a black image in a very dark room. I have taken the phone back to three (solihull) who after 3 goes of trying to see it are aware of the problem and acknowledged it. They checked their demo phone which didn't have the problem. They have contacted their Samsung rep who I am awaiting a call from.
Does anyone have a similar problem?
This is normal with AMOLED displays.
the thing is, my GS2 doesnt have this "problem" on the lowest screen brightness.
I compared them last night side by side and its very noticable on my Nexus
That said, i've already accepted the fact that everyone else has some variation of this "issue" but im more curious on what the Samsung rep has to say about it. I'm also curious if its more visible on some devices as opposed to others.
I put my brightness on a static settings so it doenst effect me much (I can see it a bit on dark grey backgrounds) but i'm just imagining people who use auto brightness cause there's NO way you can miss it on whites/greys
you must have a magic Galaxy S II then, because it is a known issue with AMOLED screens when running at low brightness.
ill try and take a picture tonight with my devices side by side
honestly, anyone would be able to spot it out if you saw them in person.
Either my GS2 doesnt have the issue, or its VERY hard to see. I took long hard looks because i was really debating if my Nexus was defective - if this is just how it is then im willing to accept it - i just want to make sure we're not part of some funky batch
i assume like this here
http://forum.xda-developers.com/showpost.php?p=19881421&postcount=87
And if you said they tested the demo units, thats also my observation. Some screens have it more than others (others being almost not visible) and some inbetween
oscillik said:
you must have a magic Galaxy S II then, because it is a known issue with AMOLED screens when running at low brightness.
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Click to collapse
It may be a known issue, but that doesn't mean it's acceptable. I've not experienced any issues like this on either of my Fascinates. I'd certainly return mine if there were any screen issues.
oscillik said:
This is normal with AMOLED displays.
Click to expand...
Click to collapse
I understand the artefacts you mean but this is a single bar about 3mm thick its not dead pixels like the three store suggested otherwise it wouldn't matter about the brightness it almost looks like something is pressing gently against the screen. I have tried to photograph it but my camera/me are not the best.
Thyrus said:
i assume like this here
http://forum.xda-developers.com/showpost.php?p=19881421&postcount=87
And if you said they tested the demo units, thats also my observation. Some screens have it more than others (others being almost not visible) and some inbetween
Click to expand...
Click to collapse
yeah its pretty much like that
it's like...grainy with weird colours. I wouldnt say i see any thick LINES, instead it reminds me of throwing paint on a wall and letting it slide down. I'll try and take a picture tonight with some high res camera so you guys can hopefully see what im talking about
unfortauntely its not so easy for me to get a return since im in canada and i bought mine through Handtec in the UK - im pretty sure RMA-ing is a huge hassle and wait, plus im not sure if i have to pay for the shipping
Thyrus said:
i assume like this here
http://forum.xda-developers.com/showpost.php?p=19881421&postcount=87
And if you said they tested the demo units, thats also my observation. Some screens have it more than others (others being almost not visible) and some inbetween
Click to expand...
Click to collapse
Its not like that on mine.
lol i took that pic with my G2x, its not as extreme as that in real life.
An OLED (organic light-emitting diode) is a light-emitting diode (LED) in which the emissive electroluminescent layer is a film of organic compounds which emit light in response to an electric current.
It;s Organic. Each row of organic pixels may have slightly different tolerances to voltage than the next, hence you get dark and lighter rows varying to different degrees on different screens.
By all means take a chance and see if a replacement is all the same tolerances with no darker or lighter lines or if it has lots of them and looks like a striped screen. I don't think its a "defect" as such, its just a "characteristic" of AMOLED. If they wanted Samsung could measure the tolerance of each OLED to a very accurate level and there would be no dark or light lines on any screen. It would be very expensive though, so they fall into a catagory of acceptable or not.
Thats just my opinion by the way.
edit: Im actual glad so many others are questioning this too. I feel less pedantic now. lol
mcgon1979 said:
By all means take a chance and see if a replacement is all the same tolerances with no darker or lighter lines or if it has lots of them and looks like a striped screen.
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Click to collapse
Bear in mind that any replacement you get may in fact have a worse screen. I was lucky when I got my replacement phone (replaced due to volume bug, nothing to do with the screen) and my screen was luckily better. You may not be so lucky.
mcgon1979 said:
I don't think its a "defect" as such, its just a "characteristic" of AMOLED.
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Click to collapse
Indeed
well i just got my nexus today and as expected noticed a small transparant line running down with screen with auto brightness / low brightness. So i turned it of and manualy set to around 55 60% defintly cant notice it now just bummer cant use auto brightness .... will have to see how battery holds out like this as i luv this phone

Screen Burn?

I got my galaxy nexus this morning and I have to say, this screen is awful. I'm not sure if it's defective or they are all like this. Everything was fine until I turned the brightness down. I loaded google.com up and the white on the page looked like it had colored dots in it. It's not white at all. After looking at it for a while, it appears to be some type of image retention? Do these type of screens get burn in? When I flip to landscape the area where the 3 bottom buttons are is worse in discoloration and I can make out the button images. It's not too bad but this thing was $700 and plus it's only 12 hours old... I don't know if I should return it?
Spray neutrogena sunblock on the screen...make sure its spf 100+!! No more burn! Oh wait!...
Seriously, you may just have to exchange it.
Sent from my Galaxy Nexus using Tapatalk
Other people have reported image retention too. It's 'normal', unfortunately.
I got it to my plan is to just wait a few months/weeks and wait until batches with perfect screens will ship then I will return my phone. So I get hopefully one with perfect screen. Trying to get one with a good screen now looks like playing russian roulette.
Hello,
My screen yelleow tinte
http://forum.xda-developers.com/showthread.php?t=1391509&page=12
You might want to take a look at that thread. It probably is not burn in, but perhaps color tint and banding. (At low brightness, the whites will seem grey and have a sort of linen look to them. Many screens have also red/green discoloration.)
Here are samples about the screen issues:
https://dl.dropbox.com/0/view/pd5u8d...-47-17_435.jpg
http://img710.imageshack.us/img710/3687/gndisplay.jpg
http://aijaa.com/000229287969
Long story short, get it exchanged - however, there is a high likelihood that the new unit will suffer from the same issues.
I exchanged mine and this one doesn't have blue streaks vertical lines or dots.
Sent from my Galaxy Nexus using Tapatalk
If you see vertical streaks in it, exchange it. My first GNex had some very noticeable streaks but my second one is fine. The 'linen' look on light backgrounds when the screen is very dim is going to be on all of them from what I can tell. That seems to be a quality of the SAMOLED screen used on the GNex. If it is uniform, then it's it no big deal and 'normal'. You should not have to put up with the vertical streaks, though.

Galaxy Nexus - Purple Tint + Grainy Screen

Hey Guys,
I just got my GSM Nexus about 2 days ago from Germany (Ordered it online and my uncle bought it here in India for me). The phone is AMAZING! I love everything about it! Specially the screen... but I just noticed something. I was going through some thread regarding the screen of the Nexus. My phone has some serious contrast issues.
The black (Pure black), on the screen is perfect. Say for example - The navigation bar. But when the phone is on low brightness level, the greys turn into purple! This is a common issue, I know, just keep reading..
At low brightness level, I can see the grains on the screen, they are very much visible and all the greys turn into purples! NO idea why! It's actually really annoying, my keyboard, my settings background and notification drop down literally turns purple.
So searching for this issue, I tested the screen through this - http://www.lagom.nl/lcd-test/black.php - The first black, IS PURPLE ON THE PHONE. The background is pure black but the first black sample is purple!
I just noticed that even on 100% brightness I can see the grains and there are some purple stuff I can still see! Specially the starting of the gradient on the Settings menu.
I'm really worried right now. I have the bill/invoice of the phone. The warranty period is 2 year but I'm not sure whether they'll replace the phone's screen here in India through warranty or not. If not, I'll be so depressed.
Any idea as to what I should do?
I would contact them about the issue being resolved through warranty. The only thing I would be worried about if they did cover it would be if they exchanged it for a new one and it ended up having the same problem(since it seems somewhat widespread from what I have read). Not sure how the warranty works though. Best of luck to you!
I went through 3 Galaxy S II's before finding one that had an acceptable (but grainy) display.
My Galaxy Nexus has annoying SAMOLED issues as well, such as vertical lines and color banding, graininess, spots, etc. All I can say is don't expect a perfect screen, even if you get a replacement.
The biggest problem is - The Galaxy Nexus has not been launched in India -.-
I just sent a mail to the head of Samsung service but didn't get a positive reply they're saying that the replacement of the screen will be costly. Really disappointing.
I am really sorry to see that Samsung won't replace this phone. I had this same exact issue with the purple tint especially on low brightness. It is very noticeable on certain backgrounds or shades of black where it suddenly turns purple. The best example I could find was putting the standard color gradient wallpaper that comes with ICS and turn on the clock program and with the brightness on low turn the clock to dark mode and the purple shows up all over the place. It is quite annoying because this affects everything you do with the phone. Luckily I was within my 30 day trial period so I could get it replaced. The new phone is perfectly fine.
Had this happen to me on my replacement phone. Took it in to verizon and the reps thought I was crazy. I tried to explain that it was mostly visible with low light levels and that they should take it into the back and look at it but they just stood there. So, my third phone should be here today and I am going to be pissed if it has any issues.
I still think this is a great phone regardless of the above issues
Yeah I don't think it's the OP's phone that has the problem. I think all Galaxy Nexuses have the same problem.
Sent from my Transformer Prime TF201 using Tapatalk
Really disappointing though. I paid a hell lotta money for this thing It's the GSM version..
I always assumed that this was the standard color pattern of the Gnex. Mine has it, and I've gone through 3 screen replacements so far and all of them had it.
From what I heard Supercurio might be working on Voodoo Color for the Galaxy Nexus so hopefully it will be able to adjust the colour balance so the grey looks more grey. As for the grain effect I don't think there will be a way to fix that since from what I read it is caused by pixel inhomogeneities.
Anyway if it makes the OP feels any better once you get used to it you hardly notice the problems at all unless you specifically look out for it. Any screens you buy have some sort of imperfections and the Galaxy Nexus's is definitely one of the least imperfect.
Sent from my Transformer Prime TF201 using Tapatalk
It took me 3 exchange to get rid of purple but now I have vertical banding.
Quality control sucks...it just that simple.
Sent from my Galaxy Nexus using Tapatalk
I don't have any grain, but my keyboard looks purple from ~20% and lower brightness. Bit of a shame, it's the only chink in this phone's armor so far, but it ceases to become an issue at ~50% brightness, which I use. Until now I thought it was a part of the ICS colour pallette as even pulling up a sample of dark grey on Google doesn't replicate the purple
Such a weird issue this is! I also have an HTC Sensation with Vanilla ICS 4.0.3 - The greys are perfect due to the SLCD panel, no grains too!
But meh, whatever! The Nexus's screen is sexy! So pure! (At high brightness levels)
I'm always going to love it
Okay great news! I talked to the manager of Samsung Mobile India CC - He agreed and told me to visit the nearest service center. But now it depends on the SC to change the screen or not.
I think this is just normal for this phone...I just got mine and its purple too...no biggee... still an awesome screen.
ezcats said:
I think this is just normal for this phone...I just got mine and its purple too...no biggee... still an awesome screen.
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Click to collapse
Exactly! Do you have a grainy screen too?
My first Galaxy Nexus seemed perfect, I didn't even know about these screen problems, because mine didn't have them and I so I really ignored topics about screen problems.
Then I swapped it out for a cheaper open box Galaxy Nexus. Now I'm seeing a purplish tint to my dark wallpaper when I have the brightness level down. And more troubling is I seem to have a grainy effect mostly visible on grey backgrounds at any brightness level (I see it a lot with the Market and Kindle apps). I don't seem to have a grainy effect with other colors though that I notice.
Little disappointed. But don't think there is much I can do because it was an open box. Doubt the retailer would let me exchange it. Does Samsung offer warranty support for the i9250 in the US? I go to Samsung's support website and enter my i9250 model number and it just says invalid.
Ravynmagi said:
Does Samsung offer warranty support for the i9250 in the US? I go to Samsung's support website and enter my i9250 model number and it just says invalid.
Click to expand...
Click to collapse
Just find a service e-mail ID and send them a mail! That's what worked for me! They'll reply back by the next day. Try to convince them as much as you can!
The purple may be common, but it's certainly not normal. My first GN had deep blacks and very nice neutral greys. But it had two dark blotches that were visible on a black background without having to be in total darkness - just evening lighting would make them visible. But the colors were similar to the Nexus S it is replacing. The replacement GN I got has the normal amount of graininess at low light settings, which is acceptable to me, but the colors have a very purple tint and the contrast is not very good - holding it up between the first GN that I have to ship back and the Nexus S makes the purple and low contrast very obvious. Maybe third time will be the charm....

Display color

HI, my display is darker on the right side if I put a gray color in fullscreen with low brightness. I'm using swift dark substratum. OnePlus told me that it is a defect of all amoled. Does it happen to you too? sorry for my English. See attachments. Thank you.
Mine is noticably darker in the lower part of the screen. I've read tons of reviews and stopped worrying about it -- the AMOLED displays can't show consistent color by nature.
I had this problem on my OP3 but I left it too long thinking I'd get used to it so I couldn't return for a refund or exchange. Don't leave it too long and get yourself a refund or exchange if possible. That's cleary a defective screen.
Fortunately my new 5T is so much better. And is pretty even with the screen uniformity.
I have this issue but only at certain brightness levels, fortunately it's very minor to the point where I can't notice it unless I'm actively looking for it
I've had 4. All the same uneven tints. But but different from left from right which is off putting when reading or looking at content with white or grey backgrounds. Sending it back trying something else

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