Recently i upgraded to a samsung nexus via this company unforuntly i had quite a bad experiance. I swapped three nexus phones out of those three the first had transparant lines which was swapped this phone had 2 warranty stickers on it and 2 serials / imei number which had been stuck over.
I queryed the shop to be told they do this to check the phones ie put sim in make sure it works reseal, whilst this might explain 2 warranty sticks it does not explain 2 serials. Anyhow the next i recieved had awfull banding which was swapped , again the phone arrives with 2 warranty stickers and 2 serials so i ask again why this is, to be told as before the stock is brand new and to be honest we dident know they had 2 warranty sticks and 2 serials on untill i had pointed it out to them.
Anyhow third phone arrives and the camera rattles + screen is shockingly bad , it had really bad colour banding which can be seen via a search on these forums. They checked this phone against 5 others apperntly and mine was the best so you can only imagine how bad the other 5 was. Anyhow i returned and canceled the contract , they told me same as before they are brand new from "there" supplier.
Anyhow fast forward tryed mobile phones direct yesterday recieved nexus today no grey lines on screen no transparant line no camera rattle slight colour banding on greys but hardly noticable. Most importantly 1 warranty sticker and 1 serial number as it should be, Im very happy with my nexus
Its possible other people might not have experianced what i have with this company but if you are considering bestbuymobiles.net id think long and hard before grabbing a phone of them i can see no reason why the box should have 2 serial stickers stuck over each other unless they are buying B grade stock or something ie someone returns phone for whatever reason that goes back to samsung , samsung say its fine and bang it out again.
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Hello,
I have been waiting for this phone for sooo long I even switched to tmo for it but didn't have any signal in my house. Long story short, have att again and got the tilt 2 today.
1st issue, right at start up I get an error about the SIM that was in the device when opened. Error "SIM not provisioned MM#2"
2nd issue, The screen feels like I can peal it away fro the keyboard when closed. All along the left side of phone from top to bottom, opens up enough to shove 15 playing cards in. This causes a tapping / clicking sound every time I press the screen on that side. (this did not happen with tmo version)
The device is very attractive but feels like poor construction.
And another thing, wtf is with the no soft reset button.
I will be returning this device in exchange for another very shortly.
Any one else have similar issues????
Update!
Thanks for the help everyone
amurch said:
Talked with att today (transferred 4 times) and finally talked with a knowledgeable premier person who hooked me up
Returning defective device today with new one getting next day ship.
Refund of $370.99 (tax included)
New charge of $200 (plus free overnight and all other fees waived, cause of hassle and price match coworkers)
Total = New Tilt 2 for $200 out the door. BOO yah
Sometimes I really do love the att reps......sometimes!
Click to expand...
Click to collapse
wait wait...first off you got a ****ty one. Mine feels really solid.
second: i dont have that issue at all, once again mine feels solid.
third: soft reset is on the stylus side of the phone, but you have to take the back of the phone off, like you were going to take the battery out. Its a little red button that says reset.
amurch said:
Hello,
I have been waiting for this phone for sooo long I even switched to tmo for it but didn't have any signal in my house. Long story short, have att again and got the tilt 2 today.
1st issue, right at start up I get an error about the SIM that was in the device when opened. Error "SIM not provisioned MM#2"
Click to expand...
Click to collapse
This issue is a matter of the sim not being "Turned on" If you got the phone in the mail just call them up and have them turn it on.
amurch said:
Hello,
I have been waiting for this phone for sooo long I even switched to tmo for it but didn't have any signal in my house. Long story short, have att again and got the tilt 2 today.
1st issue, right at start up I get an error about the SIM that was in the device when opened. Error "SIM not provisioned MM#2"
2nd issue, The screen feels like I can peal it away fro the keyboard when closed. All along the left side of phone from top to bottom, opens up enough to shove 15 playing cards in. This causes a tapping / clicking sound every time I press the screen on that side. (this did not happen with tmo version)
The device is very attractive but feels like poor construction.
And another thing, wtf is with the no soft reset button.
I will be returning this device in exchange for another very shortly.
Any one else have similar issues????
Click to expand...
Click to collapse
I just got mine in the mail as well (moving up from a Fuze), and I love it.
To help out:
#1 - The reason that you are getting that SIM not provisioned is because some reason AT&T decided to ship the phone with an unactivated SIM in it. Swap it out with your existing one (or call to activate if you are new customer) and you should be good to go.
#2 - Not sure about the screen issue, I don't seem to have that problem. I've played with the TMO version, and IMHO, I thought that ATT one seemed a little more sturdy -- but it's all personal preference.
and I beleive someone already answered the soft reset one (you have to take off the battery cover to get to it) -- which is kinda a pain.
Thanks for the help guys.
I dbl checked my packaging and saw the SIM activation (have not had to do this is 5 years, musta forgot)
Soft reset behind back cover is terrible. Also phone is glossy all over and with my greasy paws Im prolly gonna drop this thing.
And I will call premier tomorrow and have them sed out a new one. My tmo was fugly but solid as a rock, hinge was very tight as well...I musta got a lemon.
Thanks for the help guys.
One more thing, Besides flashing, whats the best way to get all the att crap off? I will turn it on with nothing running and have 75% in use WTF!!!!
Thanks again.
NATF will have a ROM out soon without all the AT&T **** on there. One trick we used on the Fuze was to hard reset and before it does its "customization" hit the reset button. This will not install all of the AT&T crap and let you install whatever you want. I have not tired this on the tilt 2 but it might be worth a shot.
I think the ROM on the kaiser and fuze were partitioned enabling the hard reset method to work.
I want to keep all of the att network settings and the main **** that makes the phone run well with att but without there crap ware.
Thanks for the posts guys.
BTW, Has anyone noticed the screen glitching when turned on? It is supposed to fade open smoothly from black to light. My tmo did this when I installed and ran the added "seven" file to enable push email, my tilt 2 does this out of the box, could be the 75% ROM being used just to run the damn phone (run the att crap)
I am bummed that my tilt is looking like it is a POS at the moment. Tmo was fugly but fast as hell outta the box, minus the reception.
Update!!
Talked with att today (transferred 4 times) and finally talked with a knowledgeable premier person who hooked me up
Returning defective device today with new one getting next day ship.
Refund of $370.99 (tax included)
New charge of $200 (plus free overnight and all other fees waived, cause of hassle and price match coworkers)
Total = New Tilt 2 for $200 out the door. BOO yah
Sometimes I really do love the att reps......sometimes!
So,
I seem to have a problem of dropping my phone as of late... lol. Everytime i've got out of my car my poor hero has crashed to the floor and split into pieces a few times. The aluminium has taken a beating but luckily the screen remains undamaged at all! (for now) lol.
So I was looking at getting a "spare" mainly for rom testing etc, the seller says that the phone was on 3 UK but they had it unlocked for orange and since cannot get any signal at all and that it may be "blacklisted". Can a network lock/ban be removed with flash.
I can't remember how I changed the recovery image on my current t-mobile hero a while back but I think it involved fast boot...
Should I buy and how would I go about "fixing" it? .
Any help would be much appreciated!
if its been blacklisted i wouldnt bother. Ive got a blocked G1 and the only way for me to unblock it is to buy a faulty G1 (cracked screen etc.) and replace the radio with the unblocked radio
If the phone is blacklisted it is usually because it has been reported lost or stolen.
The block is placed at a IMEI level, something that is embedded in each phone so no matter what you do I think the block stands.
Although I have heard rumours that if you leave the region e.g. European blacklisted phone taken to USA it might work.
However do you want to risk purchasing a phone that may be stolen anyway?
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
Unfortunately I dropped my international HoX last night and cracked the glass and damaged the display. I read somewhere that the international and north american versions use incompatible displays/digitizers, but I'm curious if that's truly the case.
There's somewhere in my city that does display/digitizer replacements while you wait for $180. I'd rather not have to send the phone to HTC and wait a couple weeks if I can help it.
Does anyone know the answer?
Thanks.
I just got mine repaired at Mission Repair . I have the international version, but their site listed simply the One X - and didn't distinguish between AT&T and the Tegra 3 version. My phone should be back tonight, so I haven't had a chance to try it out for myself, but the notes on the repair order said there were no problems and the phone worked great.
monkeyboy0076 said:
I just got mine repaired at Mission Repair . I have the international version, but their site listed simply the One X - and didn't distinguish between AT&T and the Tegra 3 version. My phone should be back tonight, so I haven't had a chance to try it out for myself, but the notes on the repair order said there were no problems and the phone worked great.
Click to expand...
Click to collapse
I've had it back for a little over a week and I'm not very satisfied. The screen is definitely not the original part and colors are washed out and its hard to read text in some apps. Also, they did a poor job at putting the screen into the unit and the sides are leaking light and sometimes it looks like the whole screen will fall out of the rest of the phone. I'm going to be contacting them shortly to see what they can do for me. At this point, I would not recommend their services.
Just bought a new HTC 10 with a respectable chain of stores in the Netherlands.
The serial number shows a production date of Sep 2017. Is this normal, half a year ago?
The battery setting shows ‘Last full charge’ 67 days ago. Did I buy a refurbished phone?
After two full charges the ‘Last full charge’ still shows 67 days ago.
Could be that when they got the phione they opened it up to make sure everything works and was there. Or if its anything like what ive been going thru its probably a 'used' phone
I think alot of the new in package phones that werent sold were either bought back by htc or some other company, reflashed with international roms and repacked in a crappy clone box with chinese accesories. Im on my second 'new' htc 10 but theyve all come used. I have not been able to find a brand new htc 10. This one i have now was flashed with chinese market firmware even though it was an original US unlocked phone. I flashed the us unlocked and then leedrid roms but i cant get LTE or data working.
So if yours came in a crappy box with a big textured sticker up top, charger with letters printed all crooked, a photocopied manual and with a generic sim removal tool (not the small square htc branded one) you most likely got one of these 'used' but new reflashed phones. I would simply take it out of the box inspect the phone for any damages or signs of use, plug you sim in and make sure it works. then do a imei and serial number check. If it comes up as something other than an htc 10 send it back.
Barracuz said:
Could be that when they got the phione they opened it up to make sure everything works and was there. Or if its anything like what ive been going thru its probably a 'used' phone
I think alot of the new in package phones that werent sold were either bought back by htc or some other company, reflashed with international roms and repacked in a crappy clone box with chinese accesories. Im on my second 'new' htc 10 but theyve all come used. I have not been able to find a brand new htc 10. This one i have now was flashed with chinese market firmware even though it was an original US unlocked phone. I flashed the us unlocked and then leedrid roms but i cant get LTE or data working.
So if yours came in a crappy box with a big textured sticker up top, charger with letters printed all crooked, a photocopied manual and with a generic sim removal tool (not the small square htc branded one) you most likely got one of these 'used' but new reflashed phones. I would simply take it out of the box inspect the phone for any damages or signs of use, plug you sim in and make sure it works. then do a imei and serial number check. If it comes up as something other than an htc 10 send it back.
Click to expand...
Click to collapse
You bought yours from eBay...I don't think that's an equivalent comparison.
lol i bought last week a black HTC 10 from a respectable retailer in Europe and it showed in settings it was last charged 62 days ago. Could you tell me if yours has the CE 2200 marking on the back side of the phone or just a CE marking, i mean is the nymber 2200 there?